Just got converted to the new billing system - PROBLEMS

[Sting23ray]

Hi guys...
1. I just got converted to the new billing system.... And the first thing I notice is that they have put me on a unlimited txt message plan for 15 bucks... I used to have 500 free text messages... I don't need unlimited.... just 500 are enough... what should I do?

2. All my minute counters are reset.... And I have no idea how many minutes Ive used... I think I will definitely go overboard if I don't know how many are left...
any ideas?


Please help :confused:

[some18mybrain]

Call care, and explain your text message situation to them. They should be able to take care of that for you. As far as the minutes issue, I had the same problem with mine this morning. I think it's like the old Sprint problem where you change your plan mid cycle. It doesn't allow you to view your usage for the rest of the cycle. I'm not sure if there is a way around that, but you could ask care to see if they can tell you your usage for the cycle so far.

[Obliark]

Have them use "CRF" Tool to verify past account details. CHeck PM for instructions just incase.

[kentonese]

I have something similar to this. My usage and plan details all look fine but when I go to Change Add-ons, there are some options that are checked that I used to have.

300 text msgs for $5, Sprint Accss Chrg for $29.99. I used to have those plans but not anymore. I hope those won't show up on my bill.

[PrincessPixie]

Mine are showing just the same way, Kentonese. I've had a member of the Executive Services team assure me that I should not be charged for that, and if I am, there's a high priority note in my account that it should be removed. I'm not so worried about it now.

As far as minutes, sometimes they'll add a pool of 'bonus' minutes during something like this. An extra 100 or 200 minutes to cover just in case. I didn't have any problems with going over my minutes during the migration.

Text messages: just call *2 and let them know that you had the 500 free before the switch. If they can't help you, let them know it was put there by retentions to begin with, and that should do the trick, they'll probably transfer you. While you're there don't forget to ask for the Pick 3 (Mobile to Home Any 3 Numbers)!

[Sting23ray]

Okay boys and girls... Here is the latests and the greatest....

I spoke with two different people @ Sprint retentions... (Since thats where I got my 500 free text messages from), and both of them say that they DONT see Sprint charging me anything for unlimited text messages... however.... when I log into my new account online... and go to the change or add options tab... i DO see an $8.00 charge for unlimited text messages....
Whats the deal? who should I believe?
im confused... :confused:

[kentonese]

Mine are showing just the same way, Kentonese. I've had a member of the Executive Services team assure me that I should not be charged for that, and if I am, there's a high priority note in my account that it should be removed. I'm not so worried about it now.

Thanks for confirming I am not the only one with this. I will leave it be and just wait until my bill comes. I think it will be ok. :fingers:

Okay boys and girls... Here is the latests and the greatest....

I spoke with two different people @ Sprint retentions... (Since thats where I got my 500 free text messages from), and both of them say that they DONT see Sprint charging me anything for unlimited text messages... however.... when I log into my new account online... and go to the change or add options tab... i DO see an $8.00 charge for unlimited text messages....
Whats the deal? who should I believe?
im confused... :confused:
I would be confused as well. Like the situation with myself and pixiedrea, you see one thing with your own eyes and are being told otherwise. I would just wait until your bill comes because there really is nothing you can do about it right now. You need to actually see the bill to dispute something.

[Obliark]

Just wanted to add, trust what the Reps tell you more. CSM does not like to share information sometimes. Reps who work with RMS or FDT can tell you this, sometimes they activate a line and itwont appear in csm for a few minutes, give it a cycle or two or all get up to speed, and have faith (If possible) in customer services reps for a little while.

[Sting23ray]

Thanks for all the help Obliark :headbang2
Ill keep my fingers crossed :fingers:

[Gibsohnn]

Yea, some of the stuff showing up online after the converstion is insane. Not sure why that's happening, but it is. Passwords getting reset, plans showing wrong though the system clearly shows something else, payments not showing up in the system, yet reflected in the balance due. I love, I mean LOVE iRMS. Anyone who likes this over P2K needs to ask their doctor if Paxil is right for them.

[Obliark]

I did prefer CSM until I got my p2k contract override, now I dont see as many benefits to csm other than the whole dual network compatibily. Never used RMS but if the people who call me are any indication, its a scary program.

[Gibsohnn]

I did prefer CSM until I got my p2k contract override, now I dont see as many benefits to csm other than the whole dual network compatibily. Never used RMS but if the people who call me are any indication, its a scary program

You work in Care?

[Obliark]

National Sales support

[Maxie1935]

When I try to add myself as an account administrator it tells me that

The SS# and zip code I entered are incorrect. CHeck them and try again.

Problem is I am entering the correct information.

Any suggestions?

Thanks!

[mindfrost82]

Sorry to post this in your thread since its a different problem, but its not letting me create a new thread for some reason.

Here's my problem after doing a manual migration from p2k to Ensemble:

So on Friday I did a manual migration to Ensemble from p2k. Eventually everything got switched and everything appears to be ok, but I'm having a problem with one of the lines on my account now.

My line and MotoQ have been working fine since the migration. No dropped calls or any other problems.

My wife had a LG Fusic. As soon as she was migrated we programmed the phone and it was dropping calls. The service would fluctuate between 3-4 bars all the way to none. If she was on a call, it rarely lasted more than a minute before it dropped it.

So I called an did an ESN swap to my old Treo 700wx. You guessed it...SAME PROBLEM. It worked fine before, but as soon as it was setup on her account it had the same problem.

So I decided to try my old Sanyo MM-9000. As soon as the phone restarted after the programming, the service went from full bars to none and then the "Entering Sprint Service Area" screen popped up. It did that about 5 times within 30 seconds. Then it was doing the same thing. It would show full bars, so I did a test call and it dropped it within 30 seconds.

She wanted to use my Treo, so I switched back to that phone. I set it to Roam only and I did a couple of test calls and it appears to be fine. Of course I don't want to leave it on roaming all the time.

I called tech support and they opened up a trouble ticket, so we'll see if that goes anywhere.

Oh yeah, Vision appears to be fine and she can text fine on all phones, so it appears to mostly affect phone calls.

Any ideas? We're open to try anything right now. We don't have a home phone, so it is important for her to have a working phone. I'm leaving it in roaming until I can figure something out.

[Gibsohnn]

National Sales support

Nice, I probably need a direct number for you :) I"m in retail.

[Obliark]

Agent Code please? Ooo Habbit sorry. we Take Direct and Indirect. if you need the number just login to your indirect site or check your who to call list, we only have 1 number for Indirect, 1 for direct, and one for Each chain store (BB,Walmrt,RS)

[phone-a-holic]

how would i know if have been changed over to the new system?

[bjn]

- you would have to set up a new username/password online (and the whole layout of your online account would be different)
- you would have a new account number (9 digits instead of 10)
- your bill would be on bright yellow paper

a lot of people have been told in advance (either by email, regular mail, and/or text message from sprint) the dates of their migration shortly before it was to occur, but not everyone has received this notice.

[specialguy]

I have something similar to this. My usage and plan details all look fine but when I go to Change Add-ons, there are some options that are checked that I used to have.

300 text msgs for $5, Sprint Accss Chrg for $29.99. I used to have those plans but not anymore. I hope those won't show up on my bill.


My account was migrated in June/August time frame, my account information started showing the same type of problem this month.

$5 for roaming, which should be included...
$5 for Unl/Nights and weekends at 7pm, which should be included....
Also, shows Ready Link include. I wish I had a Ready Link phone...

Twelve more days before my new invoice will be available. The anticipation is killing me!!!

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