Constant ERROR 67 - Sprint Techs are trying to help...

[KillerQ]

Hey all,

I received a 700p from a friend, and had it activated on my wife's account yesterday. After a hard reset, the only setting that stuck around was the previous user's vision username. So, I changed that to my wife's username and her password and all that -- and received a ERROR 67 registration error.

I called a Sprint Tech last night and spent several hours on the phone, resetting things, attempting to reprovision, etc. At end, they said they would reset her username and password and to try after 4 hours.

This morning, nothing - I noticed that the "power vision" profile under the network settings wasn't there -- so I called the Tech again, and he helped me manually create a new network profile. It still gave the 67 error. He created a ticket, and said they would call back.

I am looking for some reassurance that this issue is somewhat common, and it just takes time for the system to refresh and allow the phone to connect to the web.

Any one have some weird fix for this that they heard of? I have heard that a "super hard reset" may fix the problem -- but I am not sure about that.

Could it be a phone issue? I am not sure since the previous user used the web. Oh yea -- i think that when i first activated the phone on my wife's account, I could access the web while the previous owners username was still in there... maybe the homepage just came up from the cache -- as that is all that I looked at...



**sigh**


Thanks,

Matt!

[cassidy0423]

Hi Matt,

I had the same issue after buying a 700p from an Ebay seller. Still had previous owner's user name also.

I tried changing to my user name and password - error 67 :mad:

Took it to a Sprint store with tech's - they kept it for an hour and all was well.

Worth a try for you maybe?

Good Luck

cassi

[KillerQ]

Cassidy,

Thanks for the reassurance -- sounds like you had the EXACT same problem as me. Sprint support hasn't called me back yet, so I took it upon myself to take it to the sprint store. I didn't mention the ERROR 67 issue to them, however, i simply took it in to have the software updated (mine was at 1.08).

I want to see if this fixes the issue -- do you know what they did to yours by chance?


Thanks,

Matt!

P.S. Have you ever tried to hard reset your 700p? if I follow the directions on the palm site, the SPRINT POWERED log never shows up like palm.com says it will -- instead, it stops at the ACCESS POWERED logo - then i release, and it asks me the erase question.... odd...

[CorkyG]

This thread applies:

http://www.sprintusers.com/forum/archive/index.php/t-34357.html

[preciousmami]

Hey all,

I received a 700p from a friend, and had it activated on my wife's account yesterday. After a hard reset, the only setting that stuck around was the previous user's vision username. So, I changed that to my wife's username and her password and all that -- and received a ERROR 67 registration error.

I called a Sprint Tech last night and spent several hours on the phone, resetting things, attempting to reprovision, etc. At end, they said they would reset her username and password and to try after 4 hours.

This morning, nothing - I noticed that the "power vision" profile under the network settings wasn't there -- so I called the Tech again, and he helped me manually create a new network profile. It still gave the 67 error. He created a ticket, and said they would call back.

I am looking for some reassurance that this issue is somewhat common, and it just takes time for the system to refresh and allow the phone to connect to the web.

Any one have some weird fix for this that they heard of? I have heard that a "super hard reset" may fix the problem -- but I am not sure about that.

Could it be a phone issue? I am not sure since the previous user used the web. Oh yea -- i think that when i first activated the phone on my wife's account, I could access the web while the previous owners username was still in there... maybe the homepage just came up from the cache -- as that is all that I looked at...



**sigh**


Thanks,

Matt!
Did u Find a solution to ur Problem?

[monkeyboy]

This kinda stuff is why Sprint is unable to implement an easy, web-based ESN/phone swapper for allowing customers to which between various phones that they might own. Sprint used to have this feature, but with the advent of Vision, Sprint simply can't seem to figure out how to seamlessly provision and re-provision Vision/PV on phones with 100% or even 95% success. Its a shame and hard to understand (at least w/o knowing the details) why it needs to be so unreliable.

[cassidy0423]

Cassidy,

Thanks for the reassurance -- sounds like you had the EXACT same problem as me. Sprint support hasn't called me back yet, so I took it upon myself to take it to the sprint store. I didn't mention the ERROR 67 issue to them, however, i simply took it in to have the software updated (mine was at 1.08).

I want to see if this fixes the issue -- do you know what they did to yours by chance?


Thanks,

Matt!

P.S. Have you ever tried to hard reset your 700p? if I follow the directions on the palm site, the SPRINT POWERED log never shows up like palm.com says it will -- instead, it stops at the ACCESS POWERED logo - then i release, and it asks me the erase question.... odd...

Sorry to be so tardy with a response Matt.

They did not specifically state what the Sprint techs did. I think re-programming was mentioned.

I have done a hard re-set and had no problems.

Did your problem get solved?

cassi

[ATS_Helper]

You will need to

1. Enter ##774# and click the PRI reset option and enter your MSL and try again

2. If you are in UBP/Ensemble get a rep to cancel and resume your NAI and repeat step 1

3. If you are in Premiere/P2K get a rep to Reprovision IP Basic and repeat step 1

4. If none of the above work get an ATS rep to manually program your AAA pw, Primary and Secondary Home Agent Addresses.

5. ##RTN# factory reset the phone

6. Have a CTMS ticket filed for your issue.