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If someone has the number to executive or please can someone help me out.
I have been a loyal sprint customer for many number of years. I had enjoyed my 25% employee discount from UPS and also a 15% loyalty discount for renewing my contract twice in more than 5 years. On August 17, I received a call that my account will be migrated to the new billing cycle. I specifically asked the Rep in clear concise English Language "Will my plan or anything change during the migration?" and the Rep replied "NO Sir, nothing will be changed".
Continuing with the story, on the 18th of August, my phones stopped working and when I called Sprint, I was told that a Rep expired my account in the process of migration. I never bargained for this. I quietly asked the Rep on the phone to return my account to the previous billing cycle and he said "It cannot be done." Between the 18th till the 23rd, I have continuously called Sprint each day and on each given day, someone from the Ensemble Dept keeps promising to fix my account and give me a callback but they never fulfilled their promise. On August 24th, I received a bill for an outrageous amount of $308.60 for August 17 - Aug 21.
When I looked at my plan details, I realized that the following were missing:
1. My employee discount (25%)
2. My loyalty discount (15%)
3. I used to enjoy $10 unlimited vision for the primary line and the secondary line was free. They took that away from me and charged me $30 for two lines
4. My $10 text messaging on all my lines was removed and I got charged $20 for all.
Can someone tell me what to do? Sprint has insulted my patience and on each occasion, they keep playing with my intelligence.
king_koopa
08-25-2007, 12:15 AM
Maybe try calling *2 or customer service. You never know what might happen. Just don't rant too much or else you might be kicked off sprint :)
blink_black
08-25-2007, 12:20 AM
Maybe try calling *2 or customer service. You never know what might happen. Just don't rant too much or else you might be kicked off sprint :)
LOL@ *2. Even the guys over there can't still figure out what happened to my account since Friday last week. Thanks for the input but *2 has totally failed. In short, as a matter of fact, each time I call *2, they always transfer me to Ensemble. So either way, *2 is not a good option.
Dan
08-25-2007, 05:00 AM
Retentions. Call *2 and say "cancel service" and explain to the rep that you need phones that actually work. Explain that your patience has run out with this transition to this "ensamble" and that it should have never affected your phones or the ability for you to use your services.
Politely ask how long you were supposed to be without the use of the service, and how long sprint expects you to wait before just porting to another carrier with sprint eating the ETF's. If you mix frustration with "I sure hope you can get this fixed, i'd rathe rnot leave sprint, all things being equil" you will probably have a good experience.
Lamuchachaloca
08-25-2007, 04:55 PM
the number to get right to ensamble to avoid being xferred over and over again is 1-877-567-9318 and after that do pretty much what Dan said.
Wayne 1
08-25-2007, 05:44 PM
Note when Sprint messes up it nearly (99%) always benefits them. I wonder why that it is?????? :rolleyes: :laughing:
OP:
Call executive services and raise he*l, in a nice way of course!
JeffDTD
08-25-2007, 08:39 PM
Wow. I'm not in Ensemble yet.
If this happens to me, i will have a big problem. And i'm not afraid of leaving and going out in a big rage of fire
Lamuchachaloca
08-25-2007, 11:04 PM
Wow. I'm not in Ensemble yet.
If this happens to me, i will have a big problem. And i'm not afraid of leaving and going out in a big rage of fire
if it makes you feel any better thats the first case of the switch effecting someone's acct like that. doesn't happen often. you could be switched over and not even know it :p
SuperG
08-26-2007, 10:29 PM
If someone has the number to executive or please can someone help me out.
I have been a loyal sprint customer for many number of years. I had enjoyed my 25% employee discount from UPS and also a 15% loyalty discount for renewing my contract twice in more than 5 years. On August 17, I received a call that my account will be migrated to the new billing cycle. I specifically asked the Rep in clear concise English Language "Will my plan or anything change during the migration?" and the Rep replied "NO Sir, nothing will be changed".
Continuing with the story, on the 18th of August, my phones stopped working and when I called Sprint, I was told that a Rep expired my account in the process of migration. I never bargained for this. I quietly asked the Rep on the phone to return my account to the previous billing cycle and he said "It cannot be done." Between the 18th till the 23rd, I have continuously called Sprint each day and on each given day, someone from the Ensemble Dept keeps promising to fix my account and give me a callback but they never fulfilled their promise. On August 24th, I received a bill for an outrageous amount of $308.60 for August 17 - Aug 21.
When I looked at my plan details, I realized that the following were missing:
1. My employee discount (25%)
2. My loyalty discount (15%)
3. I used to enjoy $10 unlimited vision for the primary line and the secondary line was free. They took that away from me and charged me $30 for two lines
4. My $10 text messaging on all my lines was removed and I got charged $20 for all.
Can someone tell me what to do? Sprint has insulted my patience and on each occasion, they keep playing with my intelligence.
From the Consumerist: Call 703-433-4401 for Sprint Executive Services. Go to the following link for full details: http://consumerist.com/consumer/above-and-beyond/sprint-sets-up-consumerist-reader-executive-customer-service-hotline-264299.php
Good Luck and please let us know how it goes, so that if anyone of us have a similar situation with being migrated over, we know what works and what does not. Thanks.
SuperG
jumonjii
08-27-2007, 12:26 AM
Jerry Adriano - Customer Experience Executive
913-762-8080
PrincessPixie
10-15-2007, 05:42 PM
Any update?
Tomas
10-15-2007, 07:57 PM
The very first listing on this Sprint page is Sprint Exec Services...
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