Retention screw-up, please advise

[ck98vteC]

I have been with Sprint since 1999, except one year I was with another carrier. Anyway,
I renewed my contract for another 2 years, and was given the $150 off a phone, so the retention rep gave me my M300 for $19.99. I was also able to snag 500 free text messages.

Tonight I see I was charged full price for the phone, and after calling *2, the rep said there were not any notes from retention. So I get connected to retention, and find out I have been assigned to a specific Account Manager that handles my account since i'm a long time loyal customer etc...

Anyway, I told the retention rep to have my account manager call me tomorrow, and I had him add in the email to provide some kind of compensation for my trouble. What would be a good compensation for this? I would like free internet, could I ask for a SERO plan? not sure.. I have 3 lines currently 800 minutes family plan paying just over $80 a month, with an employer discount. Thanks for reading this!

[MidwestDrummer]

Free internet? A SERO plan? You do realize that SERO plans are single-line plans only, right?

[ck98vteC]

This is my first post, thanks for the info, do you have any suggestions for what to ask for then?

Free internet? A SERO plan? You do realize that SERO plans are single-line plans only, right?

[PokerFace23]

ask for world peace!

serious note, did sprint charge you already for full price? or are you an eager beaver and saw it posted before your bill cycle cut? just making a couple clarifications before you jump the gun (too late!). i think you are making the situation out to be more than it is. at least provide us with some more details. i dont think you could get free vision, but ask them to knock off 20 bucks off the phone, since it's a free phone.

[ck98vteC]

I was looking at my invoice that is due at the end of this month, and that's why I called *2 because my bill was double what it was last month, I asked the csr what caused the change, and he said you were billed $179.99 for the new phone, even though I paid $19.99 on my Amex talking to the retention rep in July.

So that's when he connected me to retention and he was able to see the notes from last time, and he will have her call me back.

[Dan]

Sprint screwed up and the charges will be corrected.

ask for a one time adjustment to your bill for the time you spent getting the screw up fixed. My time is worth $60 an hour, so every minute I waste is $1 to me.

If you are polite the rep usually offers you something decent without much prodding from you. Depending on how long it takes to fix, you might get 50% off your next months bill as a thank you.

[ck98vteC]

Ok I called her back problem solved, thanks!