Retention Coding P2k->Ensemble

[Nauticaboy503]

For those who have already had their accounts converted, have any of you lost your retention codes at all? In any way? And have they been fixed if they were messed with? We are being converted tomorrow and I'm nervous. Thanks all...

[Dzalumni]

How do you know if you account was converted over? Are they doing it by last name on account, by SS#, How long you have been with Sprint, if you are Business Customer?

Does anyone know how they are assigning the migration over?

[Nauticaboy503]

i dont know. our acct is from 2003 and it is just being converted now.

[hikerpa]

My account was converted over last month and yes I did lose some of my retentions perks. One of my perks was additional lines for $7.99. When I got my new bill the lines were all at $20 per line. I called back into retention and they were able to give me the lines for $9.99 but wouldn't give me back the original $7.99. I also had 2 lines that were receiving $10 EVDO Service credits and they disappeared. I emailed ECare and they were able to credit my account for this month for the EVDO Service Credit and put the credits back on, I'm guessing for the remainder of my contract.
Hope that helps.

[Nauticaboy503]

that does help. I have the EVDO service credits too... thanks for the heads up

[jayhuffdaddy]

My account was converted over last month and yes I did lose some of my retentions perks. One of my perks was additional lines for $7.99. When I got my new bill the lines were all at $20 per line. I called back into retention and they were able to give me the lines for $9.99 but wouldn't give me back the original $7.99. I also had 2 lines that were receiving $10 EVDO Service credits and they disappeared. I emailed ECare and they were able to credit my account for this month for the EVDO Service Credit and put the credits back on, I'm guessing for the remainder of my contract.
Hope that helps.


I wouldn't stand for that crap. They are changing your contract by not being able to offer you those lines at 7.99. I tell you what Sprint seems to try anything to screw the customers.

[Scoobmd]

Did I miss something... the way you know that your account has been converted is after loosing some perks???

Isn't there a less painful way to tell? :icon_smil

[jayhuffdaddy]

I have Executive services on speed dial and I will be calling them if I lose anything on my account.

[The SPCS Guy]

Does this new Billing system heve a new Bill to go with it?
I don't get a bill. I am on EBill with both Sprint and Cing. I don't really look @ my bills anymore with Sprint because it's what 2B expected as far as the balance goes.

I guess mine has not been converted yet. I have all my perks n stuff and my bill tops out at a max of $57 a month. I guess if it goes up, I'll know something is up!



JE

[PCSpusher]

From what I can see, the only things that are being removed from accounts post-conversion are things that should not be allowed in the first place (NVP discount with SERO, discount on TEP, etc).

[Wayne 1]

I have Executive services on speed dial and I will be calling them if I lose anything on my account.

Da*n straight!!! 7PM is the only "discount" on my account. :thought:

[Wayne 1]

From what I can see, the only things that are being removed from accounts post-conversion are things that should not be allowed in the first place (NVP discount with SERO, discount on TEP, etc).


Fingers crossed........

[BTSmith]

I don't think you understand. policy is to give you back same net amount during a conversion.

I suggest you read up a bit.

your existing old bills are examples of your contract terms. if you are in contract and made no changes they have to give you back you net discounted amount.


My account was converted over last month and yes I did lose some of my retentions perks. One of my perks was additional lines for $7.99. When I got my new bill the lines were all at $20 per line. I called back into retention and they were able to give me the lines for $9.99 but wouldn't give me back the original $7.99. I also had 2 lines that were receiving $10 EVDO Service credits and they disappeared. I emailed ECare and they were able to credit my account for this month for the EVDO Service Credit and put the credits back on, I'm guessing for the remainder of my contract.
Hope that helps.

[Wayne 1]

if you are in contract and made no changes they have to give you back you net discounted amount.

That's been my experience with Sprint. :clap:

[mud2203]

I am a sprint employee and I will answer your questions,
"How to know you have been converted"
1) your billing cycle will change, you may receive a slightly higher bill due to pro-ration
2) the bill appearance will change
3) you will be notified by text message before you are converted to the new billing system
4) there will be a memo on your bill notifying you that you are scheduled for conversion
5) if you speak to someone in CS they will educate you that you are going to be converted...there are HIGH PRIORITY notes placed on all accounts immediately before conversion

Next question, will you lose some of your "retention perks"?
If by perks you mean double dipping errors then yes, you will lose those.

Customers cannot receive employer discounts and be on a sero plan
Customers cannot receive employer discounts and be on an employee pan
Customers who were setup incorrectly at activation will have the problems fixed before being migrated...ie: 6+ lines on a family plan, customers with multiple 0$ lines on a family plan, area wide plans that are not being charged $20 for additional lines

I do hope that this information does help to clear some of the air. I, as a member of the National Sales Support team, feel your frustrations.

[Wayne 1]

Thank you Mud, based on your info, my account will stay the same. :hee:

[Nauticaboy503]

$0 AAP"s better not be touched

[ILikeSanyo]

$0 AAP"s better not be touched

Like my $0 AAP that didn't get reverted to $20 until AFTER I signed a new 2 year agreement....After repeated attempts to get it resolved I/m letting the BBB work on it for me.

[BTSmith]

...Next question, will you lose some of your "retention perks"?
If by perks you mean double dipping errors then yes, you will lose those.
....
I do hope that this information does help to clear some of the air. I, as a member of the National Sales Support team, feel your frustrations.

It doesn't clear the air because your statement contains several omissions and incorrect understanding of contract. It is also false to define as "perks" what are agreed sales terms for contracts.

You also omit the fact that any net increase voids contracts and ETF's.

The "double dipping" you metnion are often work arounds madew by rentention supervisors that are totally legit in nature.

Without an equipment buy back Sprint cannot legally remove codes and increase the net bill amount agreed at contract. that is a fact, and since your national sales team training apparently doesn't include basic consumer protection law I respectfully suggest you brush up.

Example in my case my partner receives a killer employee discount from verizon and their company is not listed by sprint on their discount list.

As with many customers, Sprint retention's competitive offer to me was a net monthly amount for certain services. What combination of "codes" "perks" or whatever, is their business, but the idea that the customers are "double dipping" is an absurd assertion.

EG Last year I was offered net $65 before tax for our three lines unlimted evdo with pic and video and unlimted messages with 400, fimf, nw at 7 and sprint to sprint. That beat my the offer given by verizon to employees of spouse's company by $2.

I could care less what combination of offers, codes, discounts, etc, retention used. My bill was perfect for one year until a migration and "code update."

Last month my bill jumped by $30 as several codes were removed or expired. What was the cost of this? Well the first call to sprint got me a normal service drone who read me some script that sounds very much like your assertion -- blaming the customer as you did -- with the "double dipping" for what areSprint supervisors' and contract offer representatives' offers.

Please don't assume your customers- especially on these forums -- are naive. Profitably of each customer is not the only factor that drives contracts, it is also competitive interests such as market share, periodic quota's etc.

You are essentially justifying classic bait and switch. When the grocery store offers a sale on item, even a loss leader, they they cannot attempt to charge back the customer

If, one year ago, sprint, verizon, ATT etc were in a more competitive atmosphere for relative market share on two year contracts, Sprint cannot go about jacking prices on two year contracts mid term by claiming combinations of codes inserted BY THEIR OWN SALES FORCE are now "double dipping by customers.".

In my case this cost sprint a hundred or so bucks in retention supervisors and mangers time time to fix my bill. Theyended up throwing in a $120 credit on top of it for the grief they cost me. My contract still has the same end date (even though in a classic bad business practice the original ecare person insisted to me no less than five times I would have to renew my contract right them to get the "perks" reinstated).

Now please don't take offense but your patronizing statement was completely full of fallacies. If your own sales managers work the system -as part of SALES incentives by Sprint itself -- in order to get customers to commit to two years, you cannot increase the net monthly fee mid contract and blame the customers!

Lastly don't confuse assertion of consumer rights with anti market philosophies. I work in a business heavily dependent on scoring customer profitability. I believe in these algorithms. But it is also actionable to break sales offers for long term contract mid contract. Either you informed the customer the codes were improper immediately -- and offered to fully buy back the single vendor usable equipment -- or you have to keep the terms.

[jayhuffdaddy]

It doesn't clear the air because your statement contains several omissions and incorrect understanding of contract. It is also false to define as "perks" what are agreed sales terms for contracts.

You also omit the fact that any net increase voids contracts and ETF's.

The "double dipping" you metnion are often work arounds madew by rentention supervisors that are totally legit in nature.

Without an equipment buy back Sprint cannot legally remove codes and increase the net bill amount agreed at contract. that is a fact, and since your national sales team training apparently doesn't include basic consumer protection law I respectfully suggest you brush up.

Example in my case my partner receives a killer employee discount from verizon and their company is not listed by sprint on their discount list.

As with many customers, Sprint retention's competitive offer to me was a net monthly amount for certain services. What combination of "codes" "perks" or whatever, is their business, but the idea that the customers are "double dipping" is an absurd assertion.

EG Last year I was offered net $65 before tax for our three lines unlimted evdo with pic and video and unlimted messages with 400, fimf, nw at 7 and sprint to sprint. That beat my the offer given by verizon to employees of spouse's company by $2.

I could care less what combination of offers, codes, discounts, etc, retention used. My bill was perfect for one year until a migration and "code update."

Last month my bill jumped by $30 as several codes were removed or expired. What was the cost of this? Well the first call to sprint got me a normal service drone who read me some script that sounds very much like your assertion -- blaming the customer as you did -- with the "double dipping" for what areSprint supervisors' and contract offer representatives' offers.

Please don't assume your customers- especially on these forums -- are naive. Profitably of each customer is not the only factor that drives contracts, it is also competitive interests such as market share, periodic quota's etc.

You are essentially justifying classic bait and switch. When the grocery store offers a sale on item, even a loss leader, they they cannot attempt to charge back the customer

If, one year ago, sprint, verizon, ATT etc were in a more competitive atmosphere for relative market share on two year contracts, Sprint cannot go about jacking prices on two year contracts mid term by claiming combinations of codes inserted BY THEIR OWN SALES FORCE are now "double dipping by customers.".

In my case this cost sprint a hundred or so bucks in retention supervisors and mangers time time to fix my bill. Theyended up throwing in a $120 credit on top of it for the grief they cost me. My contract still has the same end date (even though in a classic bad business practice the original ecare person insisted to me no less than five times I would have to renew my contract right them to get the "perks" reinstated).

Now please don't take offense but your patronizing statement was completely full of fallacies. If your own sales managers work the system -as part of SALES incentives by Sprint itself -- in order to get customers to commit to two years, you cannot increase the net monthly fee mid contract and blame the customers!

Lastly don't confuse assertion of consumer rights with anti market philosophies. I work in a business heavily dependent on scoring customer profitability. I believe in these algorithms. But it is also actionable to break sales offers for long term contract mid contract. Either you informed the customer the codes were improper immediately -- and offered to fully buy back the single vendor usable equipment -- or you have to keep the terms.

Damn straight. Nuff said

[mud2203]

I mean no offense to you but you missed the point of my post completely. I offered a perfectly valid solution to the question as defined by me. Do not attempt to place my solution in the wrong by applying your own definition of retention "perks".

My response is perfectly valid if we are talking about customers who had a store rep tell them a line would be free and the customer care rep did not do their research to let the customer know it would not be free and then the customer signed a contract that clearly states the line is not free. I have seen many accounts where the system did not automatically correct the issue and then when the migrations team did correct it the customer called in. Now the customer may have enjoyed a free line for quite some time but the honest truth is that it should not have been free and the customer knew that but they allowed it to go on in error.

[Raeg03]

Its up to the rep, and it is their descretion whether or not to fix an error they notice. Usually, they will only change it if it is hurting the customer. With the bill changes they are probably going to be cracking down a little more and not letting flagrantly obvious mistakes to pass. Sorry kids, time to toughen up your outer skin and stiffen that upper lip, but thats life.

[operasam]

I mean no offense to you but you missed the point of my post completely. I offered a perfectly valid solution to the question as defined by me. Do not attempt to place my solution in the wrong by applying your own definition of retention "perks".

My response is perfectly valid if we are talking about customers who had a store rep tell them a line would be free and the customer care rep did not do their research to let the customer know it would not be free and then the customer signed a contract that clearly states the line is not free. I have seen many accounts where the system did not automatically correct the issue and then when the migrations team did correct it the customer called in. Now the customer may have enjoyed a free line for quite some time but the honest truth is that it should not have been free and the customer knew that but they allowed it to go on in error.

I have to say I still think you are wrong. If Sprint (in your example) agrees that a line is free and the customer is never told otherwise plus they receive multiple bills reflecting the free price for the line than that price is valid for the length of the contract. You can not assume anything about what the customer knew or didn't know other than what what was printed on the bills which he paid. Even if you produce a paper with his signature on it which says otherwise Sprint changed the terms by billing him a different price in his favor. How does he know the number on the contract is correct if multiple bills, and Sprint CSR's say otherwise? It is not his responsibility to correct this, it's Sprint's. The "honest truth" as you say is that Sprint has no idea what the customer knew because it mislead him to begin with.
Sprint's only recourse in this case is to let the customer out of his contract (ETF free!)and start anew with the correct price of the line in place. Or they can continue to give the customer the line free for the duration of his contract.
One side note - in seven years with Sprint I can not recall ever "signing" anything. I have also requested of Sprint, multiple times, to please put in writing anything which affects my net monthly bill (i.e. recurring credits w/expiration dates, NVP & loyalty discounts, recurring bonus minutes). I am always refused. Why is that?

[Wayne 1]

^^^^^

There are reasons why they won't send the whole thing (other than what you can get from ecare) out in writing. We all know why. :lol:

[Scoobmd]

Thanks for you info Mud2003- you really put your neck on the line for posting this.
I'll be on the lookout for info on when my migration comes...

[Dzalumni]

I am a sprint employee and I will answer your questions,
"How to know you have been converted"
1) your billing cycle will change, you may receive a slightly higher bill due to pro-ration
2) the bill appearance will change
3) you will be notified by text message before you are converted to the new billing system
4) there will be a memo on your bill notifying you that you are scheduled for conversion
5) if you speak to someone in CS they will educate you that you are going to be converted...there are HIGH PRIORITY notes placed on all accounts immediately before conversion

Next question, will you lose some of your "retention perks"?
If by perks you mean double dipping errors then yes, you will lose those.

Customers cannot receive employer discounts and be on a sero plan
Customers cannot receive employer discounts and be on an employee pan
Customers who were setup incorrectly at activation will have the problems fixed before being migrated...ie: 6+ lines on a family plan, customers with multiple 0$ lines on a family plan, area wide plans that are not being charged $20 for additional lines

I do hope that this information does help to clear some of the air. I, as a member of the National Sales Support team, feel your frustrations.

1) Billing Cycle will change.... WHY? Will that effect your contract re-newal date, since most are tied to your monthly billing date?
2) Bill Apearance... how will the Bill Apearance change? It's already hard enought to read.
3) Text notification...Which line will receive the text message (if on a multiple line plan)?
4) Memo in Bill....Where will that appear on the on-line bill (for those of us who are on-line billing)
5) Speak to someon in CS .... I though that calling CS would get your account canceled! LOL

Should we wait to re-negotiate/re-new contracts untill after we have been migrated over?

I received notification about the Business Discount no longer being applied to TEP, does that mean we are close to being migrated over?
:confused: :huh: :confused: :huh: :confused: :huh: :confused: :huh:

[hikerpa]

My own experience was quite different. I didn't receive any notification that my plan was to be migrated to a new system. It was only after I emailed ecare that I was told that my plan was an old one and they needed to update it. As for requesting my $7.99 add a lines, I was told that they no longer offered that and didn't have a code to make that change. I can say that when it was all said and done the changes worked out in my favor and my bill is now $5.00 less than it was originally. So I'm not complaining.

If it wasn't for this forum, I never would have known about retentions or ecare. So thanks to all here.

[PhiberOptics]

You might want to take a look at the contract you signed. Each one that I have (printed copies with each renewal and original purchase) states that Sprint reserves the right to make changes to the Terms and Conditions of Service and Subscriber Agreement at any time. The Subscriber Agreement portion states that if the Service Plan that you agreed to is not stated in any printed materials, then the requirements and terms set forth in the current Rate Plan brochure apply.

Also, keep in mind that there is a Mandatory Arbitration clause set forth in the contract that basically states that you agree to not sue them outright, and you lost right to suit when you signed the contract.

Honestly, do you think they don't have a room of lawyers somewhere that sit around all day soaking up money that hasn't thought about something like this happening? A multi-million dollar corporation is going to make the legal changes that they need and isn't going to worry about those of us typing in a forum making a bunch of idle threats.

If you don't like it, cancel your service and go somewhere else. That $200 you have to pay to cancel your contract would be a good lesson for not reading the printed material or not asking for it as YOU have the legal RIGHT and RESPONSIBILITY to do.


It doesn't clear the air because your statement contains several omissions and incorrect understanding of contract. It is also false to define as "perks" what are agreed sales terms for contracts.

You also omit the fact that any net increase voids contracts and ETF's.

The "double dipping" you metnion are often work arounds madew by rentention supervisors that are totally legit in nature.

Without an equipment buy back Sprint cannot legally remove codes and increase the net bill amount agreed at contract. that is a fact, and since your national sales team training apparently doesn't include basic consumer protection law I respectfully suggest you brush up.

Example in my case my partner receives a killer employee discount from verizon and their company is not listed by sprint on their discount list.

As with many customers, Sprint retention's competitive offer to me was a net monthly amount for certain services. What combination of "codes" "perks" or whatever, is their business, but the idea that the customers are "double dipping" is an absurd assertion.

EG Last year I was offered net $65 before tax for our three lines unlimted evdo with pic and video and unlimted messages with 400, fimf, nw at 7 and sprint to sprint. That beat my the offer given by verizon to employees of spouse's company by $2.

I could care less what combination of offers, codes, discounts, etc, retention used. My bill was perfect for one year until a migration and "code update."

Last month my bill jumped by $30 as several codes were removed or expired. What was the cost of this? Well the first call to sprint got me a normal service drone who read me some script that sounds very much like your assertion -- blaming the customer as you did -- with the "double dipping" for what areSprint supervisors' and contract offer representatives' offers.

Please don't assume your customers- especially on these forums -- are naive. Profitably of each customer is not the only factor that drives contracts, it is also competitive interests such as market share, periodic quota's etc.

You are essentially justifying classic bait and switch. When the grocery store offers a sale on item, even a loss leader, they they cannot attempt to charge back the customer

If, one year ago, sprint, verizon, ATT etc were in a more competitive atmosphere for relative market share on two year contracts, Sprint cannot go about jacking prices on two year contracts mid term by claiming combinations of codes inserted BY THEIR OWN SALES FORCE are now "double dipping by customers.".

In my case this cost sprint a hundred or so bucks in retention supervisors and mangers time time to fix my bill. Theyended up throwing in a $120 credit on top of it for the grief they cost me. My contract still has the same end date (even though in a classic bad business practice the original ecare person insisted to me no less than five times I would have to renew my contract right them to get the "perks" reinstated).

Now please don't take offense but your patronizing statement was completely full of fallacies. If your own sales managers work the system -as part of SALES incentives by Sprint itself -- in order to get customers to commit to two years, you cannot increase the net monthly fee mid contract and blame the customers!

Lastly don't confuse assertion of consumer rights with anti market philosophies. I work in a business heavily dependent on scoring customer profitability. I believe in these algorithms. But it is also actionable to break sales offers for long term contract mid contract. Either you informed the customer the codes were improper immediately -- and offered to fully buy back the single vendor usable equipment -- or you have to keep the terms.

[lefaux]

Just because the contract says they can change the terms at any time doesn't mean that they can. Joseph Douglas versus Talk America is a recent example of this (http://pub.bna.com/eclr/0675424_071807.pdf). Arbitration clauses don't always hold up either, depending on the situation. If a part involved in arbitration feels that the results were unfair they can then be appealed to the courts.

[Raeg03]

Just because the contract says they can change the terms at any time doesn't mean that they can. Joseph Douglas versus Talk America is a recent example of this (http://pub.bna.com/eclr/0675424_071807.pdf). Arbitration clauses don't always hold up either, depending on the situation. If a part involved in arbitration feels that the results were unfair they can then be appealed to the courts.
Amen to that.

It irks me when big companies try to push people around.

I mean...just because they do it to 1,000,000 people, and noone says anything, if the 1,000,001st person says anything, they get discredited immediately for not being in the majority, sickening.

[UofAZSprint]

I am not 100% sure of all the issues etc, but I think what the NSS (Nation Sales Support) rep was getting at is that Sprint is removing plans that customers continue to get after the 2 Years they were given it for has run out.

For example, if you have a code that allows you Free 7PM Nights for 2 Years and you got it back in 2003 and you are still receiving this discount. This discount no longer applies considering your two years of having it free has expired (back in 2005). If this is the case, this is a Sprint error you have been benefiting from for a certain period of time; now they are fixing it. So I ask what is the problem?

[Nauticaboy503]

so far we lost our 0 dollar AAP's ! i called and got a non expiring re occuring credit.... hassles...

[BTSmith]

No I think you might wish to study contract law 101 and how almost everything on that contract is superseded by state and federal law.

I can tell you don't follow this at all due to your quite naive statement on the "binding arbitration" which is pro forma and WORTHLESS. SprintPCS of course has had hundreds of customers sue them in court. I was part of a successful class action under which everyone had physically singed this biding arbitration and that was thrown out the first day.

You are right that sprint can change the terms. But you are omitting the fact that they can not charge you a termination fee and have to buy back the equipment.

You crack me up with the "$200 you have to pay" If they raise your fees by a NICKEL they have ended your contract and you don't have to pay ANY termination fee -- or is it you who didn't read the TOS? LOL?

You might want to take a look at the contract you signed. Each one that I have (printed copies with each renewal and original purchase) states that Sprint reserves the right to make changes to the Terms and Conditions of Service and Subscriber Agreement at any time. The Subscriber Agreement portion states that if the Service Plan that you agreed to is not stated in any printed materials, then the requirements and terms set forth in the current Rate Plan brochure apply.

Also, keep in mind that there is a Mandatory Arbitration clause set forth in the contract that basically states that you agree to not sue them outright, and you lost right to suit when you signed the contract.

Honestly, do you think they don't have a room of lawyers somewhere that sit around all day soaking up money that hasn't thought about something like this happening? A multi-million dollar corporation is going to make the legal changes that they need and isn't going to worry about those of us typing in a forum making a bunch of idle threats.

If you don't like it, cancel your service and go somewhere else. That $200 you have to pay to cancel your contract would be a good lesson for not reading the printed material or not asking for it as YOU have the legal RIGHT and RESPONSIBILITY to do.

[BTSmith]

This is only true if you have the codes have "expired" AND you are out of contract. If you were resigned on contract during the time the codes were valid Sprint has to renew them or they invalidate the contract.

I am not 100% sure of all the issues etc, but I think what the NSS (Nation Sales Support) rep was getting at is that Sprint is removing plans that customers continue to get after the 2 Years they were given it for has run out.

For example, if you have a code that allows you Free 7PM Nights for 2 Years and you got it back in 2003 and you are still receiving this discount. This discount no longer applies considering your two years of having it free has expired (back in 2005). If this is the case, this is a Sprint error you have been benefiting from for a certain period of time; now they are fixing it. So I ask what is the problem?

[BTSmith]

The legal definition of "retention perks" would be contract offers or contract terms.

I don't know what you mean by second line should not have been free since this is a current and ongoing offer by retention as of 8/29/07. Indeed I was just offered two AAP at $0 while negotiating my sisters contract for her.

By the way the simple protection you use is to record the phone call especially the final offer. It is perfectly legal to do so as once one party in a phone call has announced the call may be recorded all other parties have a right to record the call without asking.

I mean no offense to you but you missed the point of my post completely. I offered a perfectly valid solution to the question as defined by me. Do not attempt to place my solution in the wrong by applying your own definition of retention "perks".

My response is perfectly valid if we are talking about customers who had a store rep tell them a line would be free and the customer care rep did not do their research to let the customer know it would not be free and then the customer signed a contract that clearly states the line is not free. I have seen many accounts where the system did not automatically correct the issue and then when the migrations team did correct it the customer called in. Now the customer may have enjoyed a free line for quite some time but the honest truth is that it should not have been free and the customer knew that but they allowed it to go on in error.

[erwin1959]

I am not bussiness minded and wondered and was very concerned with the migration. This perfectly sums up that if I indeed were told these are the terms at the beginning of this written contract which they promptly sent me a copy, this contract was not entered into for sprints peace of mind that I would be there monthly to pay my bill only. So if mid term they bait and switch my codes and discounts this is not right in any way.






It doesn't clear the air because your statement contains several omissions and incorrect understanding of contract. It is also false to define as "perks" what are agreed sales terms for contracts.

You also omit the fact that any net increase voids contracts and ETF's.

The "double dipping" you metnion are often work arounds madew by rentention supervisors that are totally legit in nature.

Without an equipment buy back Sprint cannot legally remove codes and increase the net bill amount agreed at contract. that is a fact, and since your national sales team training apparently doesn't include basic consumer protection law I respectfully suggest you brush up.

Example in my case my partner receives a killer employee discount from verizon and their company is not listed by sprint on their discount list.

As with many customers, Sprint retention's competitive offer to me was a net monthly amount for certain services. What combination of "codes" "perks" or whatever, is their business, but the idea that the customers are "double dipping" is an absurd assertion.

EG Last year I was offered net $65 before tax for our three lines unlimted evdo with pic and video and unlimted messages with 400, fimf, nw at 7 and sprint to sprint. That beat my the offer given by verizon to employees of spouse's company by $2.

I could care less what combination of offers, codes, discounts, etc, retention used. My bill was perfect for one year until a migration and "code update."

Last month my bill jumped by $30 as several codes were removed or expired. What was the cost of this? Well the first call to sprint got me a normal service drone who read me some script that sounds very much like your assertion -- blaming the customer as you did -- with the "double dipping" for what areSprint supervisors' and contract offer representatives' offers.

Please don't assume your customers- especially on these forums -- are naive. Profitably of each customer is not the only factor that drives contracts, it is also competitive interests such as market share, periodic quota's etc.

You are essentially justifying classic bait and switch. When the grocery store offers a sale on item, even a loss leader, they they cannot attempt to charge back the customer

If, one year ago, sprint, verizon, ATT etc were in a more competitive atmosphere for relative market share on two year contracts, Sprint cannot go about jacking prices on two year contracts mid term by claiming combinations of codes inserted BY THEIR OWN SALES FORCE are now "double dipping by customers.".

In my case this cost sprint a hundred or so bucks in retention supervisors and mangers time time to fix my bill. Theyended up throwing in a $120 credit on top of it for the grief they cost me. My contract still has the same end date (even though in a classic bad business practice the original ecare person insisted to me no less than five times I would have to renew my contract right them to get the "perks" reinstated).

Now please don't take offense but your patronizing statement was completely full of fallacies. If your own sales managers work the system -as part of SALES incentives by Sprint itself -- in order to get customers to commit to two years, you cannot increase the net monthly fee mid contract and blame the customers!

Lastly don't confuse assertion of consumer rights with anti market philosophies. I work in a business heavily dependent on scoring customer profitability. I believe in these algorithms. But it is also actionable to break sales offers for long term contract mid contract. Either you informed the customer the codes were improper immediately -- and offered to fully buy back the single vendor usable equipment -- or you have to keep the terms.

[LJA]

Wow, I guess I am really out-of-touch on something... I signed a contract when I joined Sprint in 1998. In the times that I have made changes to my plan and "renewed" my contract, I have never signed anything else, I've never been asked on the phone whether I 'agree' to a new contract and never received anything resembling a contract from Sprint in the ensuing years.

[aznspiki]

How about the loyalty discount? is it gonna go away with the new system too?

[acunn1]

I still haven't been notified about any change in my contract and mine is almost up....

[About SprintUsers.Com]

SprintUsers.com was created in January 2002 as a resource for users of Sprint PCS products and services to learn about and share information. We have cll phone reviews, Cellular Accessories, Downloads, PDA reviews, Ringtones, all of the latest Sprint PCS news and information, an area where you can find help in creating a ring tone or custom image for you phone, and so much more. The most popular section is the message board where visitors can read and write messages, ask questions, and get advice about their cellular phone from other users.