So......close.......

[DaemonLee]

So, I ordered my phone online. To start with a SERO plan. I put in my CC, and everything and was done with it. Approved with a ASL. Oh, what a surprise? Nah.

Now, I'm waiting.


Check my order status.


"Order pending cancellation upon Customer Notification." ***?

I call, and then call back later, (had to goto work and hang up), and eventually get my order "processing" again.

Order is suspended again, I call. They think it's FRAUD! Ha! I tell them that it's really me, by confirming everything, and order is processing again.


This fraud scenario happens about twice, now.

Then, I had to deal with this today, after getting all my hopes up about my order being shipped.

I had an old account, it was cancelled. Contract and all. I'm waiting for my end bill from Nextel. The Rep is telling me that I have a unpaid balance. I'm thinking in my head. "I swear to God, if you tell me that you cannot ship that phone that I already paid for because I have a unpaid balance from a bill that I didn't supposedly pay in the FUTURE (aug 20), I will stab you with a brand new Motorola Q."

The Rep is smart, or can read thoughts, and marks my account as "A-OK!" and marks my order to process.

http://nextelonline.nextel.com/NASApp/onlinestore/Action/OrderTracker?language=EN&order_number=ai-afcc-121690694&x=7&y=8

If that link changes ONE MORE TIME, I'll go insane.

[coojoe1000]

I was in the exact same boat. I finally got a rep that knew what he was doing. He gave me this # to fix the status and I finally got the tracking # after these guys pushed it through. call 866-289-8375 and see if they can help you.

[DaemonLee]

I was in the exact same boat. I finally got a rep that knew what he was doing. He gave me this # to fix the status and I finally got the tracking # after these guys pushed it through. call 866-289-8375 and see if they can help you.


Thanks.

[Dan]

All problems with getting SERO belong in one of the 4 SERO threads. Link is in the sticky above. Attempts at getting the plan or random plan questions would work fine!

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