sprint is trying to screw me

[Jrwrita28]

ok my fellow suers i have a major problem.i started service with sprint on june 28th via sprints online store.about a week into my service i called to see if i could get an exchange for my faulty ic902.once i recieved it i then shipped the faulty equipment off. i then called to see if my plan could be changed,but instead the rep cancelled my service and claimed she was setting up a return kit.so i waited a week because i was just going to leave.so i called sprint explained my story got it straightened out.I recieved my first bill its 741.23.i have been charged for 2 ic902s.my question is how am i charged for 2 if when purchased there isnt a bill to account option. also who should i call to even see if the matter would be handeled :confused:

[Lamuchachaloca]

you were billed for the first phone because when you sent it back the bill came out before sprint received it. All phones that are sent out thru the mail show up on the bill but there should have been a credit there with it. you can contact sprint customer care and ask them to check to see if the phone was returned to warehouse so you can have your credit. if it interrupts your service while waiting just ask for a temp credit. just make sure that you don't loose your tracking number in case something goes wrong thats your proof that you sent it back to sprint/nextel.