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View Full Version : people talk about e-care, where is the email add?

hotis300boy
07-24-2007, 09:06 PM
everyone talks about emailing ecare reps, how do i know who to email or what the email addresses are? is there a site or link or what?

PintaC
07-24-2007, 09:09 PM
There are two different ways. You can either log in to your Sprint account on the website and then click on Contact Us and then send them an email that way, or you can contact the representatives directly. Here are the email addresses.

ecare@cc.sprintpcs.com
ecare1@cc.sprintpcs.com
ecare2@cc.sprintpcs.com
ecare3@cc.sprintpcs.com

If you email them directly make sure you include your name, your Sprint phone number and your account email address to confirm your identity.
pinkdiva
07-25-2007, 05:03 PM
I tried emailing ecare today and this what I got

Subject: Pricing
To: ecare@cc.sprintpcs.com
Message-id: <4646916.1185400071155.JavaMail.root@lswmapl02>
MIME-version: 1.0
Content-type: text/plain; charset=us-ascii
Content-transfer-encoding: 7bit

Your message cannot be delivered to the following recipients:
Recipient address: ecare1@cc.sprintpcs.com
Reason: Illegal host/domain name found
Recipient address: ecare2@cc.sprintpcs.com
Reason: Illegal host/domain name found
Recipient address: ecare3@cc.sprintpcs.com
Reason: Illegal host/domain name found
Recipient address: ecare@cc.sprintpcs.com
Reason: Illegal host/domain name found
BrucePDA
07-26-2007, 08:27 AM
Try again, I just had one go through.
tel0004
07-26-2007, 12:36 PM
you can also log in at sprint.com, click on 'contact us' (at the bottom of the page), then click where it says 'email us'.

I haven't had any problems with it, but I have heard some people say that the page can time out on you, so if you have a really long message, you might want to type it in notepad or something, then paste it into the form.
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