I made the switch to the SERO $29.99 Unlimited Data Plan (I think)

[MidwestDrummer]

Yea, I finally got an Employee Accounts rep to get me switched from the $49.99 Unlimited Data plan to the $29.99 Unlimited Data plan. Here was my ordeal on the phone:

EDIT #1: The Employee Accounts that I'm speaking to can see the $49.99 Unlimited Data plan just fine, but he can't find the $29.99 Unlimited Data plan after looking in both P2K and Ensemble. He was kind enough to pull up the SERO website and I directed him to the PDF file that advertises the $29.99 Unlimited Data Plan. He pulled it up (yes the exact same PDF) and he pretty much said, "Well, you're exactly right. It says $29.99, because I'm looking right at it, but I have absolutely no idea how to access it.

EDIT #2: The Employee Accounts rep came back and asked me if I would hold a bit longer because he still couldn't find anything, but he conceded that, "if it advertised on the website, you should be able to get it." He said he's going to get his supervisor to see if they can find anything out.

EDIT #3: The Employee Accounts rep says 4 supervisors have looked and they have absolutely no idea where to find this $29.99 Unlimited Data plan, but they're still looking! :clap: He mentioned that $29.99 is the current Unlimited Data price from Sprint employees, but acknowledged that it was SERO we were talking about.

EDIT #4: I AM ON THE SERO $29.99 UNLIMITED DATA PLAN!! The Employee Accounts rep finally came back and announced that the plan change is effective today. I was required to agree to a new 2-year contract, but I certainly don't mind. Unfortunately the Employee Accounts rep didn't offer any explanation as to how the switch was done. He pretty much just told me, and asked if I had any other questions, and if I was satisfied with the service provided. Hmm, I know the chances are very, very small, but I'm wondering if they just gave up and stuck me on the Sprint Employe $29.99 Unlimited Data plan. I mean, the Employee Accounts rep made it sound like they were all just so baffled and confused. Who knows, but I have the $29.99 Unlimited Data plan now and that all that matters!

The switch was made through Employee Accounts: 1-866-250-2221

[Dzalumni]

Very cool!

[jumonjii]

So you can have both a SERO plan AND a Data plan?

What if you don't want the card thing? I like the USB 2 "card" they offered.

[res22fbz]

http://www.sprintusers.com/forum/showpost.php?p=1380703&postcount=771

[MidwestDrummer]

So you can have both a SERO plan AND a Data plan?

What if you don't want the card thing? I like the USB 2 "card" they offered.
Yes. I've had my SERO voice plan since March 2006, and I've had my SERO data plan since September 2006.

As for picking a different card, I have no idea to be honest with you, just because of how much of a hassle my switch was.

[MidwestDrummer]

http://www.sprintusers.com/forum/showpost.php?p=1380703&postcount=771
What's your point?

EDIT: My bad, I didn't realize you'd found it. Thanks a ton! :headbang2 :music: :headbang2

[jumonjii]

Cool cool.

Sprint's site is all jacked up. I can't even go to the pages that show their phones and stuff.....

[res22fbz]

Cool cool.

Sprint's site is all jacked up. I can't even go to the pages that show their phones and stuff.....


That was happening to earlier today

[evilkeo]

awesome! hmm, i didn't know we get free readylink too.

[klmsu19]

hmm maybe time to cancel comcast for $45 a month if its only $29 a month and if i move no problems transferring anything over with the card just move and keep using- avoid setting up a new cable internet account for $50+ service fee and $45 a month.

how would speeds compare with a rev A data card to basic comcast internet (not any of the business higher speed stuff). Just kinda worried cause my evdo treo 700wx only gets about 500-700 kbit/sec when its capable of 2.4 mbit/sec. just hoping it wont not use the full potential f the speed and be slow- rev a max's at 3.1 mbit/sec so dont wanna be getting 1/4 speed like the evdo phones and be surfing at 1 mbit/sec.

comcast consumer high-speed does up to 4mbit/sec and 384 kbit/sec uploads, so it will be comparable?

just want to it be close to comcast speed ive never used dsl but i hate slow internet.

[anskY]

I didn't know we got free readylink either. I just spoke to e-care and had them add it for $5 with a $ credit (free)

[psixichka]

I just signed up for the $29.99 unlimited data broadband plan no questions asked!!!!!
just waiting for it to arrive in 1-3 business days
all I did was call 888)882-4030
and ask if i can add that to my account




MIDWESTDRUMMER You need to update your siggy :headbang2

[MidwestDrummer]

MIDWESTDRUMMER You need to update your siggy :headbang2
I did last night. :clap:

[psixichka]

I did last night. :clap:

Isn't
Sero500 $30 +Unlimited data $29.99=$59.99 ?

[MidwestDrummer]

Isn't
Sero500 $30 +Unlimited data $29.99=$59.99 ?
Plus $7 for TEP. ;)

[applerokr]

So is the best way to get the new SERO data card offer to go thru Employee accounts?
I'm not having much luck with Sprint Enterprise Tele-sales.
*sigh.

[Tekara]

So is the best way to get the new SERO data card offer to go thru Employee accounts?
I'm not having much luck with Sprint Enterprise Tele-sales.
*sigh.

I'd say so, I had the best experience with Employee accounts. The lady I talked to sounded like she knew what she was doing and actually put in some effort to help get me going.

[psixichka]

So is the best way to get the new SERO data card offer to go thru Employee accounts?
I'm not having much luck with Sprint Enterprise Tele-sales.
*sigh.
what are they saying?


http://www.sprintusers.com/forum/showpost.php?p=1381322&postcount=187

[captaindingbat]

dead now? can't find the pdf on the sero page anymore.

[applerokr]

enterprise telesales is acting clueless on the data plan offer now.

[applerokr]

has anyone heard that sprint is now claiming the 29.99 deal was a misprint?

[swissarmy]

I talked with a manager this morning. He said it was a misprint and that it would be off the site within a couple of hours. They were originally going to do this promotion and backed off. He told me I could get the 29.99 for 3 months and then it would go to the 49.99 I am on the original sero plan with 9pm free calls and they upgraded me to the 7 pm free calls and unlimited free texting for the inconvience. I have checked the site and it is gone now. Looks like the first few were the lucky ones.

[applerokr]

Yeah, employee accounts have no idea about it either.
In fact they seem act as if I was making this up... or trying to cheat them.
Its frustrating.

[applerokr]

I talked with a manager this morning. He said it was a misprint and that it would be off the site within a couple of hours. They were originally going to do this promotion and backed off. He told me I could get the 29.99 for 3 months and then it would go to the 49.99 I am on the original sero plan with 9pm free calls and they upgraded me to the 7 pm free calls and unlimited free texting for the inconvience. I have checked the site and it is gone now. Looks like the first few were the lucky ones.
Did you talk to someone in tele-sales or was this employee accounts?

Thanks

[swissarmy]

yes tele sales. Employee Accounts said they had to refer me to Tele Sales.

[applerokr]

Did telesales admit that it has once existed?
I started the order with them last night for the 29.99 data plan and the rep told me he couldn't finish it until the morning. They had already ran the credit check and all. Had the billing set up, etc. He found the plan but the system wasn't processing it right. He took and my number and was supposed to call in the morning. He didn't.



if anyone was able to get the plan any help would be appreciated.

[MidwestDrummer]

This "misprint" makes me wonder just what plan I was actually put on. Did the Employee accounts rep and his sups just get too frustrated and stick me on the actual Sprint employee data plan? I'm kind of at a loss myself.

[applerokr]

Well last night the rep did tell me he could see the new sero data plan in the system.
Now they can't find it... or so they claim.

[psixichka]

guess what? I decided to call in eventhough the 4 reps that I spoke to in less than 24 hrs all confirmed the 29.99 existing and indeed have me signed up for as of this am!
called employee accs asked
ME:"why isn't it still not showing up online & out of curiosity what plan did they sign me up for?" ( somehow I had a feeling sprint messed up again)
rep: $49.99
aha!
Me: there should be an extensive note on my acct from a rep in your department named ______.
rep: oh yes she is actually sitting right next to me and I remember we were discussing it last night


He fixed it for me , sent me an e-mail confirmation
& said it was indeed a glitch & even when he logs on Sero it's not there for him anymore since it was corrected.
I did say that even if it were a mistake on there & only was available for 2 hrs the company has to honor it he completely agreed ;)


who else actually signed up for a new 29.99 plan & not just get their existing account changed?
I can't be the only one...

[applerokr]

Would you try back again since a rep I spoke in telesales confirmed it existed? I was on the phone last night... and now I have nothing.

[res22fbz]

this sucks I have been trying to sign up today and the rep either tell i need to know a employee that can sign me up through the Wireless advantge club or that it was a misprint. btw i am trying to open a new line

[psixichka]

Would you try back again since a rep I spoke in telesales confirmed it existed? I was on the phone last night... and now I have nothing.
hope she put notes on ur acct

I actually asked her to do so just so i can have proof& reason for them to honor it incase it was pulled back this am :deal:

[res22fbz]

hope she put notes on ur acct

I actually asked her to do so just so i can have proof& reason for them to honor it incase it was pulled back this am :deal:

what number did you call for the $29.99 data card

[anskY]

just called. I have it...sorta.

I just signed up for the data plan, put for 49.99. When I get the card in the mail, Retentions will put a $20 Z-code on it, with no expiration date. He put that as a note in my account, and said to call back retentions


this was all after being on the phone for 2 straight hours I got this done

[applerokr]

I finally got a call back from the rep I spoke to last night.
He admitted it was a misprint, so to speak, but that it was not available and according to him "no one really got it".
I tried to get suggest that I should be able to get it since I had found the offer on the site. However, he still stated that the plan never existed in the system.

[res22fbz]

just called. I have it...sorta.

I just signed up for the data plan, put for 49.99. When I get the card in the mail, Retentions will put a $20 Z-code on it, with no expiration date. He put that as a not in my plan, and said to call back retentions


this was all after being on the phone for 2 straight hours I got this done


Can you please tell me how you were able to do that, I would really appreciate it thanks is advance.

Did u already have a sprint acct (data and/or voice)??

[applerokr]

I'm pretty put out by this now.

I've spent over 4 hours in the last 24 hours trying to get this fixed and still nothing.

[applerokr]

Can you please tell me how you were able to do that, I would really appreciate it thanks is advance.

Did u already have a sprint acct (data and/or voice)??


I really wonder if Retentions will actually do that.
They seem to be rather adamant on these data plans.

[anskY]

I really wonder if Retentions will actually do that.
They seem to be rather adamant on these data plans.
well everyone (all 15 transfers) admited that I should get it, but didn't know how to give it to me. Retentions said the best they could do is give me a $20 monthly credit with no expiration. hey-I'll take it

[psixichka]

what number did you call for the $29.99 data card
888)882-4030


bingo!!!
just checked my acct and it's on there:

Connection Card Plan

$29.99 Connection Card Plan
Nationwide Long Distance Included
Unlimited Mb Of Data
Calls Made On Connection Card with
Voice Capability Will Incur a Charge
Of $.20 Per Minute
Caller ID, Three-way Calling
Voicemail


:headbang2



:fingers: my employee discount is still on there
it's a sweet deal!

[applerokr]

so you already spoke to retentions? Had you already signed up with the 49.99 plan before you spoke with retentions?

[applerokr]

888)882-4030


bingo!!!
just checked my acct and it's on there:

Connection Card Plan

$29.99 Connection Card Plan
Nationwide Long Distance Included
Unlimited Mb Of Data
Calls Made On Connection Card with
Voice Capability Will Incur a Charge
Of $.20 Per Minute
Caller ID, Three-way Calling
Voicemail


:headbang2



:fingers: my employee discount is still on there
it's a sweet deal!

When did you sign up?

[psixichka]

When did you sign up?


i originally called last night but since telesales were closed i had employee accts put a note on my acct stating that i called for the $29.99 plan and indeed it was available on the sero site and to e-mail the rep if they did not know how to enter it into the system.

then follow post 12#29 in this thread

[applerokr]

you must be one of the lucky ones that got it.

Unless you want to wage all out war with Sprint I don't think its possible to convince them to give it anyone else.

[MidwestDrummer]

you must be one of the lucky ones that got it.

Unless you want to wage all out war with Sprint I don't think its possible to convince them to give it anyone else.
Not to mention, the PDF file has ben removed from the SERO homepage.

[applerokr]

Yeah.
The Employee Acct Rep looked for it.
He didn't believe me that it had been there, even though I still had it saved on my computer. Made me feel retarded, haha.

[lennyj17]

I got the 29.99 as well

Yesterday called to verfy and yep its there........

[blivid316]

so is the 29.99/mo/unlimited dead?

[anskY]

so is the 29.99/mo/unlimited dead?
You can make a fuss if you still have the PDF demanding that it says offer valid until 6/30.

I did, and they said they will give it to me for 49.99 and a $20 reoccuring monthly credit, with no expiration date

[Shqiptar]

You can make a fuss if you still have the PDF demanding that it says offer valid until 6/30.

I did, and they said they will give it to me for 49.99 and a $20 reoccuring monthly credit, with no expiration date
Who gave you that offer? Telesales? Retention? Sero toll free number?

Thanks!

[anskY]

Who gave you that offer? Telesales? Retention? Sero toll free number?

Thanks!
Retentions.

Just called retentions again. Turns out the credis DOES expire in 2 years, so he put me on hold for 10 minutes, spoke to his supervisor, and I'm getting it for $29.99 straight up. He put the code in my notes, and when I get my card, I have to call in and get it switched from $49.99 to $29.99 :headbang2

[applerokr]

I'm not sure having the PDF will help since the PDF link has been removed from the sprint sero site.... if it was still live it would be one thing.

[anskY]

they gave it to me for 29.99 straight up, but removed my 20% discount. oh well...

[applerokr]

they gave it to me for 29.99 straight up, but removed my 20% discount. oh well...


was the 20 % discount also on a voice line of service?

[anskY]

was the 20 % discount also on a voice line of service?
yes

[applerokr]

I always thought that any discounts on voice lines of service were seperate from the data lines. This was what I was told about loyalty discounts as well as employee discounts. So does this mean that all your discounts would have applied to the 49.99 plan?

[psixichka]

I always thought that any discounts on voice lines of service were seperate from the data lines. This was what I was told about loyalty discounts as well as employee discounts. So does this mean that all your discounts would have applied to the 49.99 plan?
I would think so


ask Midwestdrummer


I am probably not keeping the data line open if my 23% discount will not be applied

it's 23% off monthly service fees I don't believe it specifies what kind of service



oh & it took a bit over 24 hours to get my data card :headbang2
I activated it& just waiting for it to start working :)

[applerokr]

You're not going to keep it if its at 29.99?
Can you transfer it to me then? Hahaha.
Even without the discounts I'd take it.

[res22fbz]

I would think so


ask Midwestdrummer


I am probably not keeping the data line open if my 23% discount will not be applied

it's 23% off monthly service fees I don't believe it specifies what kind of service



oh & it took a bit over 24 hours to get my data card :headbang2
I activated it& just waiting for it to start working :)

I wouldnt taking over that account, also btw what data card do you have on the account

[psixichka]

I have the novatel wireless ovation u720 usb card

and if i don't keep the acct i will let you guys know

i can't wait till it starts working already! :annoyed:

[res22fbz]

I have the novatel wireless ovation u720 usb card

and if i don't keep the acct i will let you guys know

i can't wait till it starts working already! :annoyed:


thanks

[res22fbz]

I called couple times because of dropped calls and transfer to the wrong spot.
First the guy tells me there is no suck thing and the only plans are $39 (40MB) and $59 unlimited. I argue with him about it and tells me the same thing over and over so i tell him to transfer me to another department if they can help me. Then I get transfered to a lady and she asks for me for my home address and tells me from now I will be recieving a monthly discount starting on the next 1st or 2nd billing statement, and $25 credit first bill then $59 I told no thanks and I asked her about the discount and she says I still will get a certian % for the company I work for, and I checked my work doesnt quilify(i think) she just told about the discount when I asked her for the plan and i gave her me address. Then I call back to retention and she searches and looks at my account and she says alright she can give it to me for $29 and will transfer me to choose the card and she comes back and tells me that it is actually the $39-$10 (40MB) that can be offered for $29 after her discounts and tells me emails are about one kilob and movies are 5 megs so then she tells me she'll transfer me for the card but i hang up!

So tommorro I'll try again also first time I called was regular CS and telesales.

[MidwestDrummer]

My guess is that anyone still trying to get on the $29.99 plan is going to find it a lot more difficult, since they won't be able to direct the rep to the PDF file.

[applerokr]

yup, exactly

[Ozzy]

My guess is that anyone still trying to get on the $29.99 plan is going to find it a lot more difficult, since they won't be able to direct the rep to the PDF file.

Attached is the PDF.

Pulled it from my temp files 8-)

[psixichka]

Attached is the PDF.

Pulled it from my temp files 8-)
umm it was changed&taken off the site
i'd say it's useless now

[applerokr]

yeah, you read my mind since its no longer online.

[69lt1bird]

I email ecare and this is what I got back from them, I am very satisfied to say the least.
My email to them:
I noticed that the plan that I am on, SERO, has had some
upgrades and I was wondering if I could sign a new contract to take
advantage of the improvements. I see the $30.00 500 minute plan has
some improved features such as unlimited text messages, sprint radio and 7pm
night and weekends. Also I see that my Sprint Broadband card plan has
dropped to $29.99 per month. I would like to sign a new 2 year
agreeemnt
at that rate as well. Can you assist me with this?

Reply:
"Thank you for contacting Sprint. I will be happy to assist you in
updating the SERO plan.

Yes, you are correct. We have recently launched new SERO plan which
includes Free Night Starting 7pm and Free Unlimited Text Messages.

The only requirement is to sign a new 2 year subscriber agreement. As
you already agreed to sign a new 2 year agreement, therefore I have
updated your SERO plan.

Effective June 1, 2007 that is start of the next bill cycle your SERO
plan includes Free Night Minutes Starting 7pm and Free Unlimited Text
Messages.

Yes, we have launched this plan. However, the Unlimited Data plan for
$29.99 has not been yet launched in all areas.

Since the account will be charged as per the old $49.99 Data plan, what
I can do from my side is that I will apply credit of $20.00, so that
account is charged as per the new data plan. Please reply back once
the
next invoice is generated and I will apply credit of $20.00 on the
account.

Once the new data plan is launched in your area you will be notified
through high profile promotions.

Please feel free to write back if you have any other questions. Have a
great day!"

[applerokr]

I email ecare and this is what I got back from them, I am very satisfied to say the least.
My email to them:
I noticed that the plan that I am on, SERO, has had some
upgrades and I was wondering if I could sign a new contract to take
advantage of the improvements. I see the $30.00 500 minute plan has
some improved features such as unlimited text messages, sprint radio and 7pm
night and weekends. Also I see that my Sprint Broadband card plan has
dropped to $29.99 per month. I would like to sign a new 2 year
agreeemnt
at that rate as well. Can you assist me with this?

Reply:
"Thank you for contacting Sprint. I will be happy to assist you in
updating the SERO plan.

Yes, you are correct. We have recently launched new SERO plan which
includes Free Night Starting 7pm and Free Unlimited Text Messages.

The only requirement is to sign a new 2 year subscriber agreement. As
you already agreed to sign a new 2 year agreement, therefore I have
updated your SERO plan.

Effective June 1, 2007 that is start of the next bill cycle your SERO
plan includes Free Night Minutes Starting 7pm and Free Unlimited Text
Messages.

Yes, we have launched this plan. However, the Unlimited Data plan for
$29.99 has not been yet launched in all areas.

Since the account will be charged as per the old $49.99 Data plan, what
I can do from my side is that I will apply credit of $20.00, so that
account is charged as per the new data plan. Please reply back once
the
next invoice is generated and I will apply credit of $20.00 on the
account.

Once the new data plan is launched in your area you will be notified
through high profile promotions.

Please feel free to write back if you have any other questions. Have a
great day!"

I'm curious, had you already signed up for the 49.99 data plan?

[69lt1bird]

Yes, I am currently on the $49.99 SERO unlimited data plan.

[anskY]

Yes, I am currently on the $49.99 SERO unlimited data plan.
They offered me the same deal, with a $20 credit, but it expires in 2 years. Try to get it straight up for 29.99/month

[psixichka]

it doesn't seem that your $20 credit is recurring
?

[Scoobmd]

I think it's a monthly $20 credit.

What seems more interesting is that the rep indicates that the deal may come back???
or is this just more confusion on their end?

[applerokr]

With sprint, who KNOWS!!!!
haha

[kirky]

well i just sent them an email so lets see what happens LOL

[applerokr]

Let us know.
I've tried the email thing, but it didn't seem to work.

[anskY]

I thought I had it but they put me on the $30 SERO voice plan. She said it was the "same thing, since it also has unlimited data" I called back to find out that that isnt true. I spent so many hours on the phone fighting to get it, to no avail. I canceled it.

[applerokr]

sadly it doesn't surprise me.
I really wonder about sprint sometimes.

[shYster]

I called Monday and was told it was 29.99 for unlimited data so I ordered it. When I got my card on Thursday, I checked my plan online and I was charged 49.99. I called and they said they couldn't do anything about it that I could just cancel. I told them several times they should have a recording and should check, but they said they don't have a 29.99 plan so I could just cancel. So I ended up canceling it.

[applerokr]

They should be required to give it to those who saw it advertised at that price....
its not right.

[anskY]

They should be required to give it to those who saw it advertised at that price....
its not right.

that's why sprint is sprint.

[applerokr]

very well put.
Sprint: never a dull moment.
You never have to pay extra for such drama with them.
Cingular is too boring.
haha.

[Scoobmd]

very well put.
Sprint: never a dull moment.
You never have to pay extra for such drama with them.
Cingular is too boring.
haha.

It's kind of like playing the slots when calling CS but then again, it makes it more interesting and the rewards are great if you have the luck and patience...

[applerokr]

true. just make sure you set aside an entire day or evening to spend quality time with Sprint. it's always a long and intimate process.

[Gameaddict8]

Thank you for contacting Sprint. I will be happy to assist you
regarding the $29.99 Plan.

Yes, you are absolutely right that we have launched a new plan with
the Monthly Service Charge $29.99.

The name of the plan is Power Vision Data Plan. I have proactively
added this Plan on your PCS Phone Number XXXXXXXXXX as of June 23,
2007. I have added this plan from the next bill cycle on your account
to avoid the proration.

Please, be assured that Power Vision Data Plan will become effective
on your account as of June 23, 2007. With this plan voice usage is
charged at the default rate of $0.20 per minute.

I hope this resolves your concern, if you still have questions,
please let us know. We will be glad to process your request to your
satisfaction.

Have a great day!

Rocky R
E-Care
Sprint
"Where our customers come first!"


I ordered my card through the employee account #: 1-888-882-4030 and used the following email tristan.kime@sprint.com off of www.buzzaboutwireless.com/cms/

It came up to a total of $49.99 MRC and $99.99 with a $50 MIR for the U720 Novatel card. I e-mailed E-care Monday afternoon with the above, and they replied back early morning with the above response. My air card arrived at 11:30am Wednesday (today). I am setting it up as we speak!

So to sum it up:

Connection Card Plan

* $29.99 Connection Card Plan
* Unlimited Mb Of Data

$29.99 Broadband data card for the win!!

Today is a good day. I love Sprint!! :clap: :bang: :headbang2

[kulnet]

Good going. The best offer that I could get from E-care was for $39.99 per month. I told them thanks but no thanks.

[res22fbz]

What what the original message you wrote to ecare? Also what ecare dept. did you get the reply from ecare1,ecare2,or ecare3. You can find out by looking at the email they sent and and look at "From"

[Gameaddict8]

What what the original message you wrote to ecare? Also what ecare dept. did you get the reply from ecare1,ecare2,or ecare3. You can find out by looking at the email they sent and and look at "From"


Topic: Products and Services

Question: I recently ordered my Sprint Broadband card and noticed
that the plan has dropped to $29.99 per month. Can you assist me
with this?

ecare3@cc.sprintpcs.com

I hope everyone who wants this plan can get on the deal. :)

[res22fbz]

Topic: Products and Services

Question: I recently ordered my Sprint Broadband card and noticed
that the plan has dropped to $29.99 per month. Can you assist me
with this?

ecare3@cc.sprintpcs.com

I hope everyone who wants this plan can get on the deal. :)

I sent one to the email directly and the other through my account, we will see how it goes!

[applerokr]

So, what now the plan is back?
Its up and down with sprint.

[applerokr]

Thank you for contacting Sprint. I will be happy to assist you
regarding the $29.99 Plan.

Yes, you are absolutely right that we have launched a new plan with
the Monthly Service Charge $29.99.

The name of the plan is Power Vision Data Plan. I have proactively
added this Plan on your PCS Phone Number XXXXXXXXXX as of June 23,
2007. I have added this plan from the next bill cycle on your account
to avoid the proration.

Please, be assured that Power Vision Data Plan will become effective
on your account as of June 23, 2007. With this plan voice usage is
charged at the default rate of $0.20 per minute.

I hope this resolves your concern, if you still have questions,
please let us know. We will be glad to process your request to your
satisfaction.

Have a great day!

Rocky R
E-Care
Sprint
"Where our customers come first!"


I ordered my card through the employee account #: 1-888-882-4030 and used the following email tristan.kime@sprint.com off of www.buzzaboutwireless.com/cms/ (http://www.buzzaboutwireless.com/cms/)

It came up to a total of $49.99 MRC and $99.99 with a $50 MIR for the U720 Novatel card. I e-mailed E-care Monday afternoon with the above, and they replied back early morning with the above response. My air card arrived at 11:30am Wednesday (today). I am setting it up as we speak!

So to sum it up:

Connection Card Plan

* $29.99 Connection Card Plan
* Unlimited Mb Of Data

$29.99 Broadband data card for the win!!

Today is a good day. I love Sprint!! :clap: :bang: :headbang2

So when you signed up it was 49.99 MRC,
but then you emailed to get it changed to 29.99?

[Gameaddict8]

I sent one to the email directly and the other through my account, we will see how it goes!


Which card and data plan do you have right now, if I may ask?

[MidwestDrummer]

This is simply ridiculous. 95% of the reps are saying that no such thing exists, but 5% of them have absolutely no trouble finding it. I find it to be flabbergasting.

[anskY]

This is simply ridiculous. 95% of the reps are saying that no such thing exists, but 5% of them have absolutely no trouble finding it. I find it to be flabbergasting.
I gave up on it when they took off my 20% work discount (have to wait 60 days to get 15% work discount now), and they put me on the $30 SERO voice plan, and not the 29.99 data plan. After fighting for 4 days at 3 hours a day I just gave up :(

[applerokr]

Yeah, I'm with you. I gave up trying to get it.
I was calling in the first night the offer went public or pseudo public (Monday).

[res22fbz]

Which card and data plan do you have right now, if I may ask?

None

[res22fbz]

anyone else try through e-care, i am still waiting for a reply

[jumonjii]

Dear ------,

Thank you for your reply. It is good to hear from you. I am glad to be the one to help you again.

I am not able access the link provided by you in the email. However, I
got the information from other resource that, yes, Sprint is offering $29.99
Unlimited Data Plan for connection cards for SERO customers.

This requires an activation of a new line of service on the connection
card.

However, this offer is available in select markets only. It is not
available in all the markets.

Considering your loyal service with us, I have activated the $29.99 Unlimited Data Plan on your account.
Further I have added a reoccurring credit for $29.99.
You will now enjoy all the benefits of the Unlimited Data Plan completely without charge. How about that?
Keep in mind that there is a .20 cent charge for voice usage.

I have also made arrangements to have the AirCard 595U shipped out to you. You will see a credit on your account for $279.99. When your order is processed, this credit will be used toward the purchase price.


Thank you for emailing us. Have a great day!
John K
Business E-Care
Sprint
"Where our customers come first!"


Original Message Follows:
------------------------

You’ve helped me before with my account questions. I have some questions regarding SERO and a limited promotion.

Here is the PDF file regarding the SERO promotion.

_http://a676.g.akamaitech.net/f/676/773/60m/images.delivery.net/cm50content/15
29/sero_redesign/SERO_details.pdf_
(http://a676.g.akamaitech.net/f/676/773/60m/images.delivery.net/cm50content/15
29/sero_redesign/SERO_details.pdf)

There seems to be a lot of confusion with it. Some reps know about it, most don’t. The ones that do, can’t seem to figure out how to activate the offer.

Here are my questions.

1. Is this a legit promotions?
2. If so, what steps do I need to take, to take advantage of it?
3. If not, Do I qualify for any promotion pricing on the unlimited data plans?
4. Is the offer limited to just the air cards listed on the sero site? I like the AirCard 595U personally.

Thanks for your time. You’ve been stellar in the past when resolving my issues.

I’ll be sure to fill out the survey if they send me one.


-xxxxxxxx



:tu:

[res22fbz]

:tu:

which way did you contact ecare, what catagory did you choose and also what email did you get a responce from ecare,ecare1,ecare,2,ecare3

[jumonjii]

I direct emailed from an old response I saved. To ecare3.

[applerokr]

:tu:

How long ago did they respond to you?
Thanks

[jumonjii]

I mailed it earlier today. Was gone all day, but looks like John responded in about an hour.

[Scoobmd]

With ecare's John and Rocky saying this plan exists, maybe word will spread to the other Reps soon- but the sero front page still shows $49.99.

[applerokr]

yeah, really.

[toddc79]

Or john and rocky will get "replaced" and word will die with the only two people that know about it and how to add it to an account ...

[Dzalumni]

Thank you for writing back.

1. The SERO plan is a promotional plan. This plan is limited to
Sprint Employees (including Legacy Sprint and Legacy Nextel employees) ,
Friends and Family of Sprint.
2. Please visit our inphonic website <http://www.sprint.com/SERO> to
know the advantage of SERO Plan
3. There is no promotion on Unlimited Data Plans
4. Only selected devices are available with the SERO Plan.

Thank you for contacting us. Have a great day.

Stauche S.
Business E-Care
Sprint
"Where our customers come first!"

Artan where are you?

[Scoobmd]

Or john and rocky will get "replaced" and word will die with the only two people that know about it and how to add it to an account ...

:laughing:

[applerokr]

Ecare is still under the impression that you use Inphonic.
Evidently they are not aware of the change, but yet they know of the '29.99' plan.

This is strange.

[slick69]

So what areas are serviced by the new $29.99 data plan according to Sprint?

[applerokr]

I have no idea.....
It would be nice to know.

[Gameaddict8]

I dunno. I live in Los Angeles (626) area code. Keep hitting up e-care to see if you can get it. It doesn't hurt if you always pay your bill on time, and refer a lot off customers to Sprint as well! I can't wait to get my next invoice, maybe my 25% corporate discount will stack with the $29.99 data card as well!

[applerokr]

Yeah, I've replied to them, but didn't get a response.

[applerokr]

Just sent another message to them. did people have better luck out of "ecare3" vs "ecare1 or 2?"

[specv]

i so need a $30 data plan

[applerokr]

yeah, i second that.

[Gameaddict8]

I hope you guys can get it! Work gives me a free Cingular HSDPA card and I'd rather pay for the $30 card from Sprint that works everywhere i go!

[Dan]

http://www.sprintusers.com/forum/showthread.php?p=1070944

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