SERO: An In-Depth Look

[MidwestDrummer]

SERO: An In-Depth Look

You hear everyone talking about it. You see people who have it. You want it too, but wait...you have no idea what it is! Well you came to the right place. You won't find tips on how to get a SERO plan, or any features associated with it, in this thread. If that's what you were looking for, I'm sorry to have inconvenienced you. What you will get from this thread, though, is a detailed explanation of the following:

I. What SERO is and who is eligible
II. What the SERO program policies are
III. What SERO voice calling plans are currently available
IV. What SERO data plan is currently available

I. What is SERO and why does it exist?

SERO (Sprint Employee Referral Offer) is a series of plans, that are comprised of both voice calling and data plans. SERO plans include extra perks and features that standard voice calling and data plans don't have, and are usually reserved for the friends and family members of Sprint employees, as indicated on the SERO homepage:

You've been invited by a Sprint Nextel employee or an employee of one of our strategic partners to receive special savings through SERO—our Sprint Employee Referral Offer! It's simple. Choose to shop for either Sprint or Nextel devices and enter the email address you were provided.

Sprint has been known, on occasion, to make SERO available to the public. Holiday Season 2006, Sprint opened SERO to the general public (http://a676.g.akamaitech.net/f/676/773/60m/images.delivery.net/cm50content/1529/09008101806249a7/FriendsAndFamily.jpg) , using savings@sprint.com and openaccess@sprint.com in place of the normally required Sprint employee email address.

SERO was originally intended as a reward for Sprint customers who were referred by Sprint employees. Even now, that's still the premise under which it operates. Sprint realized it was a very popular plan and opened it to the public without advertising it a whole lot, knowing that they would gain subscribers but still make money as long as everyone didn't switch to SERO.

II. What are the SERO program policies?

- Standard credit check will be ran prior to activation
- Two year contract is required
- SERO is an exclusive offer through www.sprint.com/SERO (http://www.sprint.com/SERO), and not available through retail stores
- SERO is available to new Sprint customers or existing Sprint customers adding a new line of service
- SERO is not available in affiliate markets
- SERO voice calling plans are single line plans only

The Sprint Employee Referral Offer is for new customers only. However, existing Sprint customers who are out of contract and renewing a Two-year Subscriber Agreement are also eligible for this offer. Sprint Employees who are currently employee liable and receive the 23 percent discount are eligible to swap their plan by calling the Employee Accounts Group at (888) 876 8381.

Unfortunately, new Sprint customers are able to port their number from their existing carrier to Sprint when they sign into the plan but existing customers cannot port numbers from an existing Sprint account. Therefore, existing customers still in a subscriber agreement are required to activate a new line of service with a Two-year Agreement and are issued a brand new phone number. Furthermore, an existing customer may cancel the account early but a termination fee is required if the existing account is within the contract period.

An existing customer who has fulfilled the term agreement is treated like a brand new customer and is issued a brand new phone number.

III. There are 3 voice calling plans currently available under SERO?

$30.00 - 500 Anytime Minutes
$50.00 - 1250 Anytime Minutes
$100.00 - 2500 Anytime Minutes

All SERO voice calling plans include the following features:

- Unlimited Text Messaging (available on all SERO voice calling plans until June 30, 2007)
- Sprint Vision or Power Vision Included Free
- Unlimited Web access
- Unlimited email and instant messaging - AOL, MSN and Yahoo
- Unlimited Sprint PCS Picture Mail(sm) with Video Mail
- Unlimited Night & Weekend Minutes Starting At 7PM
- Unlimited Mobile To Mobile Calling
- Nationwide Long Distance
- Voice Mail
- Caller ID
- Call Waiting
- Numeric Paging
- Three-Way Calling
- Call Forwarding ($0.20/min)
- Sprint PCS Directory Assistance ($1.40 per call, plus airtime)
- Casual Text Messages ($0.15 per domestic message)

*Sprint usually neglects to enable Picture Mail when you sign up for SERO. Simply call CS or e-mail E-Care to have this enabled. Not all phones have the capability to do picture mail.

IV. There is 1 SERO data plan available under SERO

All SERO voice calling plans include the following features:

- Anytime Minutes Per Month: 0
- Weekend Minutes None Included In Plan: 0
- Contract Term: 2 years
- Monthly Service Charge: $49.99
- Additional Minutes: $0.20
- Long Distance Charge: $0.00
- Roaming Charge: $0.50/min
- Activation Fee: $0.00
- Early Termination Fee: $200.00

I think SERO is great. I have no complaints.
It's like they're saying "Thank you for coming over to Sprint.
I think SERO is great for everyone- the user and Sprint since it gives the customer a great plan and Sprint gets more customers.

Hopefully this thread was able to answer any questions you might have had regarding the various SERO plans. Please do not, and I repeat, DO NOT use this thread for your inquiries on getting SERO. This thread will remain open in order to answer questions regarding the SERO plans, it's features and other topics previously mentioned, but under no circumstances will the contributors of this thread assist you in obtaining SERO. So, if you have a question, feel free to ask. A knowledgeable SU member will do their best to answer your question in a quick and timely manner, and to the best of their ability.

[steezY one]

Technically, there are six SERO plans. Three with EVDO and three with regular vision, otherwise they are identical.

But now I'm just being a pain in the ass. :clap:

[ajskhan]

Might I suggest a excellent SERO summary thoroughly @ SD, PM me for the link...

[kulnet]

Thanks! Very nice resource.

[Goodgyrl]

:) nice thread

[SuperG]

Great article, thanks for the info. Just a quick point, on your main page, you say the Unlimited Text Messaging Expires July 30, 2007, but I think it is actually June 30, 2007 as based on the SERO website. Thanks.

SuperG

[Leakman]

Great article, thanks for the info. Just a quick point, on your main page, you say the Unlimited Text Messaging Expires July 30, 2007, but I think it is actually June 30, 2007 as based on the SERO website. Thanks.

SuperG

What happens to the test messaging after either of the above dates??

[Jason Fate]

$15 per month is the standard charge, but many get it reduced to $8 a month.

[applerokr]

Good thread, except the part about 29.99 data. It doesn't exist anymore... *sigh.

[Dzalumni]

If you order, SERO, do you still have the 30 day cancellation policy?

[Goodgyrl]

only as a new line of service.

[desirex]

i thought roaming was free?
what the difference between roaming & domestic roaming?

[Sim-X]

I wonder if that text promo like you have to sign up before june to get grandfathered to unlimited or you just get a free month of unlimited??

[applerokr]

this has been discussed numerous times already on here.
please look around.

[MidwestDrummer]

I wonder if that text promo like you have to sign up before june to get grandfathered to unlimited or you just get a free month of unlimited??
If you sign up for SERO before June 30, 2007, you will have unlimited text messaging included as long as you have the plan. It's not just a free month.

[SuperG]

i thought roaming was free?
what the difference between roaming & domestic roaming?

SERO plans DO include the America Roaming part, which says that domestic roaming is included free (as long as not more than 50% of the minutes are roaming minutes). The thing is, Sprint also has roaming agreements internationally, which allow you to use your CDMA Sprint PCS phone when you are in another country. However, that type of roaming is NOT free. It will charge you at the normal international roaming rates (probably around $1.99 - $2.99 per minute). Hope that helps any.

SuperG

[bromide]

my girlfriend just added me to her account and then we find this... since we signed up less than two weeks ago, is there anyway to cancel the contract we just signed and sign up with sero since she is adding a line (me)?

thanks!

[Wayne 1]

Good stuff MD! :)

[kentonese]

my girlfriend just added me to her account and then we find this... since we signed up less than two weeks ago, is there anyway to cancel the contract we just signed and sign up with sero since she is adding a line (me)?

thanks!
Since Sprint gives you three months to change your plan without a contract renewal, you should be able to. Since it has only been two weeks since you activated this line, I don't think it will be that hard.

Are you on a family plan or an individual plan?

[bromide]

family plan. should i go to the store and try to switch it? or should i call sprint? since it requires adding a line, am i going to have to cancel the line we just added and then re add it? and if so will that cost me the $200 cancellation?

sorry for all the question marks. :p

[Goodgyrl]

call employee accounts or retentions and ask them for sero. U shouldn't have to pay $200 if both of ya'll both have new accounts. I got my sero plan by contacting ecare during the last week of my 30 days.

[bromide]

whats the difference between casual text messaging, text messaging and numeric pages? and why does it cost to send casual messages?

edit: on the phone now making the switch :clap:

edit 2: the lady of the phone said that the 500 minute plan did not include text messaging... only picture mail. whats up with that?

[kentonese]

whats the difference between casual text messaging, text messaging and numeric pages? and why does it cost to send casual messages?

edit: on the phone now making the switch :clap:

edit 2: the lady of the phone said that the 500 minute plan did not include text messaging... only picture mail. whats up with that?
Casual text messaging is what you have when you do not have a text messaging plan on your account. Text messaging, well, that's what you have when you have a text plan. A numeric page is when someone leaves their call back number. If you do not have a text plan, you will be charged for a casual text msg.

Congrats on making the switch. The rep is misinformed. It is right there on the SERO site that all the plans include unlimited text messaging. This promo is good until the end of June. Just call back or email ecare to get it added on.

[bromide]

Casual text messaging is what you have when you do not have a text messaging plan on your account. Text messaging, well, that's what you have when you have a text plan. A numeric page is when someone leaves their call back number. If you do not have a text plan, you will be charged for a casual text msg.

Congrats on making the switch. The rep is misinformed. It is right there on the SERO site that all the plans include unlimited text messaging. This promo is good until the end of June. Just call back or email ecare to get it added on.

i scheduled the sero to begin tomorrow (when my cycle begins) can i still call back and ask for the unlimited text? what should i say if they deny it again?

[Niklaus]

i scheduled the sero to begin tomorrow (when my cycle begins) can i still call back and ask for the unlimited text? what should i say if they deny it again?

Direct them to the sero web page where it will inform them how to do their job correctly :clap:

[kentonese]

You can call anytime to get it, as long as you do it before June 30. And if they give you any problems, take Niklaus' advice haha.

[bromide]

christ, i had to spell out the web site to the rep (w-w-w-.-s-p-r-i....) and she's telling me first only one line can get the text messages. then she adds to both lines and tells me the unlimited texting only lasts until 6/30.

is this correct?

i couldn't get through to her so i finally ended the call... am i wrong? would an email to ecare fare better than these phone calls that leave my left cheek eerily warm and moist?

[Niklaus]

Sometimes it was the only way we knew what changes had been made.

Seriously, we used to have to read "bulletins" every week to know what changes happened and it could get boring.

So to inform someone how to do their job is not a bad thing sometimes, just be tactful.

-Niklaus

[Niklaus]

christ, i had to spell out the web site to the rep (w-w-w-.-s-p-r-i....) and she's telling me first only one line can get the text messages. then she adds to both lines and tells me the unlimited texting only lasts until 6/30.

is this correct?

i couldn't get through to her so i finally ended the call... am i wrong? would an email to ecare fare better than these phone calls that leave my left cheek eerily warm and moist?


ecare can sometimes be your best friend...

There are email conversations that are easily tracked.

I would if I were you, just to "put it to bed"

;)

[bromide]

ecare can sometimes be your best friend...

There are email conversations that are easily tracked.

I would if I were you, just to "put it to bed"

;)

i think i am going to go with the email support first. i've been polite this whole way.. no need to be rude.

i dont want to just pass on free text messages if i should be getting them, though.

[Niklaus]

Don't pass on the unlimited texting for free. Email ecare and save the conversations you have with them so you can refer back to them if needed. It is its own record keeping system.

[bromide]

Don't pass on the unlimited texting for free. Email ecare and save the conversations you have with them so you can refer back to them if needed. It is its own record keeping system.

thanks for you help. let's hope ecare can help me out, too.

[nowires]

My SERO plan took effect on 6/1 that I had setup in early May. I had to call to get the Unlimited Text Messaging added to my SERO plan after I reviewed my online sprint.com account and I did not see the unlimited text messages listed when you click on Current Usage.

Kudos to the sprint rep for calling me back on my cell phone when she disconnected our call when I was waiting on hold while she was checking if she could add the unlimited text messaging to my SERO plan.

Checked my online account within a minute and saw the Unlimited Text Messaging in the Current Usage.

The plan code is referenced below

http://www.sprintusers.com/forum/showthread.php?p=1380028&#post1379701

[Redbeard]

Cha-Ching! my 90th day of service was up on 5/24.
Called on 5/23 to switch to SERO 1250. kept my readylink, and my nights at 7 and unlimited text for $10/mo. Called to get the texting to $0, and moved my nights to 6. went WAY too easy. :)

[MidwestDrummer]

Guys, I don't mean to be a buzzkill, but remember the bottom part of the OP:
Hopefully this thread was able to answer any questions you might have had regarding the various SERO plans. Please do not, and I repeat, DO NOT use this thread for your inquiries on getting SERO. This thread will remain open in order to answer questions regarding the SERO plans, it's features and other topics previously mentioned, but under no circumstances will the contributors of this thread assist you in obtaining SERO. So, if you have a question, feel free to ask. A knowledgeable SU member will do their best to answer your question in a quick and timely manner, and to the best of their ability.
Might I suggest the following threads to continue bromide's discussion:

SERO......... Attempts at getting the plan (http://www.sprintusers.com/forum/showthread.php?t=125162)
SERO.......... Attempts at free options (http://www.sprintusers.com/forum/showthread.php?t=125163)

[SuperG]

Is it true that SERO plans come with Ready Link for free, if your phone has that feature of course? I seem to have read that somewhere, but I don't have a Ready Link phone, so it doesn't affect me. Still though, would be interesting to know, so it can be added to the growing list of features of the SERO plans :D

SuperG

[Goodgyrl]

no, The free incoming plan comes with Ready link for free.

[MidwestDrummer]

no, The free incoming plan comes with Ready link for free.
Not according to the SERO PDF (downloadable below):

http://img.photobucket.com/albums/v241/TampaBayDrummer/SERO_details.jpg

[sqwearl]

Weird stuff has happended to my SERo account. Aparently I have been switched over to the new biling system. Now When I look at my plan it says I am on the Sprint ADV F & F 1250. My plan is the same but it no longer list Unlimited Vision access or America Roaming in my plan details. But when I check my usage it says Unlimited in the Vision section. I also says unlimited next to the text messages, but I never called and asked to be switched to the new plan w/ unlimited text. I really didnt care. I am confused.

[Goodgyrl]

Hmmmm I might need to call them about that then.

[nowires]

Which Power Vision pack is on the SERO accounts?

Basic: Sprint Power Vision Access Pack – $15/mo.

99¢ music track downloads.
Sprint Music
10 radio channels including Top 20 Hits, Top Country Hits, Hip Hop/R&B & Power View Music with exclusive video & artist interviews
Sprint TV
NFL Network, The Weather Channel, Fox Sports, E!, CNN and Power View TV – exclusive programs on music, sports and celebrity gossip.
Sprint Navigation (pay per use/$2.99 per day)
Dodge traffic, find the nearest restaurants or lowest gas prices. See your progress on a moving map with spoken turn-by-turn driving directions.
Unlimited Web browsing and data access
Sprint Mobile Email
Sprint Picture Mail
On Demand
FREE NFL Mobile exclusively from Sprint
--------------------------------------------------------------------------------

More Music: Sprint Power Vision Music Pack – $20/mo.

Everything in the Power Vision Access Pack, including 99¢ music track downloads AND MORE:

Sprint Music Premier
More music than any other Sprint Power Vision Pack. 50 radio channels including Top 20 Hits, Hip Hop/R&B 70s, 80s, 80s, grunge and dance hits; Full-length music videos and Power View Music with exclusive videos and artist interviews.
View Radio Stations
Plus, now over 95 local radio stations are included in the music pack. Listen to your favorite local station no matter what city you're in!
--------------------------------------------------------------------------------

More TV: Sprint Power Vision TV Pack – $20/mo.

Everything in the Power Vision Access, including 99¢ music track downloads AND MORE:

Sprint TV Premier
20 TV channels including ABC (full-length episodes of Lost, Desperate Housewives, Ugly Betty, Grey's Anatomy and more!
View TV Channels
The Disney Channel
CBS To Go
MTV, MTV Rewind & MTV Tres
Comedy Central & Comedy Central Rewind
Nickelodeon & Nick Rewind
Ellen DeGeneres On-the-Go
Entertainment Tonight
VH1
Cartoon Network & Adult Swim
CMT
Logo
The N
Spike
--------------------------------------------------------------------------------

More GPS: Sprint Power Vision Navigation Pack – $20/mo.

Everything in the Power Vision Access Pack, including 99¢ music track downloads AND MORE:

Unlimited Sprint Navigation access
--------------------------------------------------------------------------------

More of everything: Sprint Power Vision Ultimate Pack – $25/mo.

All the great features of the Sprint Power Vision TV, Music and Navigation packs :

99¢ music track downloads.
Sprint TV Premier - with access to your favorite ABC, Disney Channel, CBS shows and more!
Sprint Music Premier including new Local Stations!
Unlimited Sprint Navigation access

[MidwestDrummer]

None of those Power Vision packs are part of SERO. The Vision and Power Vision that is included with SERO is actually encoded in the plan itself. It isn't a separate feature that can be added or removed.

[applerokr]

When are all the conversions to the new billing system supposed to be complete.
My account is still the same, whereas a friend's account is in the process of being changed over to the new system.

[nowires]

None of those Power Vision packs are part of SERO. The Vision and Power Vision that is included with SERO is actually encoded in the plan itself. It isn't a separate feature that can be added or removed.
I was unable to find anything on the SERO website that explained what pack features are included in the Vision or Power Vision. Can someone provide the Power Vision pack features that are provided with the SERO plans?

I understand for the quote above that you cannot add/remove the Power Vision plan that comes with SERO. However, can I add one of the Power Vision packs I listed in my original post above to the SERO plan?

[applerokr]

I was unable to find anything on the SERO website that explained what pack features are included in the Vision or Power Vision. Can someone provide the Power Vision pack features that are provided with the SERO plans?

I understand for the quote above that you cannot add/remove the Power Vision plan that comes with SERO. However, can I add one of the Power Vision packs I listed in my original post above to the SERO plan?

No, you cannot add a different Power Vision Plan.
However, you could add some of the sprint TV packs available on your phone.
The vision access (evdo or regular 1xrtt) is part of the SERO package and cannot be changed.
The only thing that you could do as far as data is concerned, is add the BlackBerry data package on top of the SERO plan. Sprint made an exception for those blackberry users who ordered through SERO.

[MidwestDrummer]

I understand for the quote above that you cannot add/remove the Power Vision plan that comes with SERO. However, can I add one of the Power Vision packs I listed in my original post above to the SERO plan?

No, you cannot add a different Power Vision Plan.

Are you sure? I don't see how adding a Power Vision pack to a SERO line would create any sort of conflict. The PV feature would just appear on his line twice, but he would also have the features of whichever PV pack he selected.

[robbi24r]

I have a scenario, and maybe the answer is out there and I missed it. I understand you have to add a new line of service if you are a pre-existing sprint customer. Is the SERO only good on that one new line, or would it apply to all lines on the account? Thanks in advance and I apologize if this has been answered and I wasn't smart enough to see it and/or figure it out.

[SuperG]

I have a scenario, and maybe the answer is out there and I missed it. I understand you have to add a new line of service if you are a pre-existing sprint customer. Is the SERO only good on that one new line, or would it apply to all lines on the account? Thanks in advance and I apologize if this has been answered and I wasn't smart enough to see it and/or figure it out.

SERO does not allow add a phone, so if that is what you mean, then unfortunately that would not be possible.

With that said, you CAN have multiple SERO lines under the same account. However, if you are a pre-existing customer, and sign up for another line as a SERO line, the old line will NOT be on SERO. The old line will still be on whatever plan it was on. If you are under contract, then obviously it would be tough as you have to pay for both lines now. In that case you should try and call Sprint Employee Accounts or Sprint Retentions and try to get them to switch your pre-existing line onto the SERO plan, but of course that is a YMMV. If you don't have a contract on your existing line, once again try and get the above departments to just change you to the SERO plan and sign another contract. If not, you can always get the SERO on a new line, and then port your number from the old sprint line to your new SERO line, which would cancel your old line. Sprint may not allow that, in which case you might have to port your old phone number to something else, like Verizon (30 day trial offer), or a pre-paid phone. Then port back onto the SERO line you already got. Good Luck. Let us know how it goes...

SuperG

[bromide]

SERO does not allow add a phone, so if that is what you mean, then unfortunately that would not be possible.

With that said, you CAN have multiple SERO lines under the same account. However, if you are a pre-existing customer, and sign up for another line as a SERO line, the old line will NOT be on SERO. The old line will still be on whatever plan it was on. If you are under contract, then obviously it would be tough as you have to pay for both lines now. In that case you should try and call Sprint Employee Accounts or Sprint Retentions and try to get them to switch your pre-existing line onto the SERO plan, but of course that is a YMMV. If you don't have a contract on your existing line, once again try and get the above departments to just change you to the SERO plan and sign another contract. If not, you can always get the SERO on a new line, and then port your number from the old sprint line to your new SERO line, which would cancel your old line. Sprint may not allow that, in which case you might have to port your old phone number to something else, like Verizon (30 day trial offer), or a pre-paid phone. Then port back onto the SERO line you already got. Good Luck. Let us know how it goes...

SuperG

i put my pre-existing line onto my girlfriends account and we got both lines on SERO.

[MidwestDrummer]

i put my pre-existing line onto my girlfriends account and we got both lines on SERO.
Sure, you can both have SERO, but you can't share minutes. SERO is only available to indiviual lines of service. So; while your line may no be on your girlfriend's account, if you both choose SERO, they will remain as two independent lines of service.

[robbi24r]

Sure, you can both have SERO, but you can't share minutes. SERO is only available to indiviual lines of service. So; while your line may no be on your girlfriend's account, if you both choose SERO, they will remain as two independent lines of service.


Thanks Midwest, I believe you answered my question right here.

[sheerrocko]

I was planning on getting the Sero plan with the Motto Q phone. If I go through the sero website, the phone is 79.99.

I saw the same phone on ebay for basically free if you sign a two year deal.

Here is my question. Would it be possible for me to sign up through the rep on ebay and then switch the plan to Sero as soon as I recieve the phones?

Thanks for your help!

[nowires]

I was planning on getting the Sero plan with the Motto Q phone. If I go through the sero website, the phone is 79.99.

I saw the same phone on ebay for basically free if you sign a two year deal.

Here is my question. Would it be possible for me to sign up through the rep on ebay and then switch the plan to Sero as soon as I recieve the phones?

Thanks for your help!
Welcome to SU. You are posting your question in the wrong thread. This thread is about what features and options are included in the SERO plan.

Try searching the threads below for your question. You can open a thread and click on the "Search this Thread".

http://www.sprintusers.com/forum/showthread.php?t=126215

http://www.sprintusers.com/forum/showthread.php?t=125162

[MidwestDrummer]

I was planning on getting the Sero plan with the Motto Q phone. If I go through the sero website, the phone is 79.99.

I saw the same phone on ebay for basically free if you sign a two year deal.

Here is my question. Would it be possible for me to sign up through the rep on ebay and then switch the plan to Sero as soon as I recieve the phones?

Thanks for your help!
In short, if you really want to sign up with SERO I would bite the bullet and pay the $80 that the SERO site lists the phone for. Often with the eBay deals that give you a fre phone, you're limited to not being able to do an ESN swap or a plan change for a certain number of days. If someone of these eBay dealers catch you breaking their rules, some will end up billing you for the full outright price of the phone.

[Dan]

Please use the correct thread to post your questions about the SERO plan. Their is a sticky here dealing with SERO threads and questions.

Random questions are supposed to be posted here:

http://www.sprintusers.com/forum/showthread.php?t=126215

Lets try and keep the questions in the correct threads :)

:wavey:

[ibop151]

I just called to get SERO and the representative said there was no unlimited txt messaging. He could only find one plan that offered it, but it was only for people signing up through InPhonic. Anyone have an 800 number that worked to get their SERO plan? Thanks in advance.

[SuperG]

I just called to get SERO and the representative said there was no unlimited txt messaging. He could only find one plan that offered it, but it was only for people signing up through InPhonic. Anyone have an 800 number that worked to get their SERO plan? Thanks in advance.

Call Employee Accounts at 1-866-250-2221

They pretty much know all there is to know about the SERO plans, and in fact from what I have heard, they are going to become the new "official" SERO department at some point in the future. Also, the code is #C SERO SMS UNL $0 in case the rep can use it. Good Luck and let us know how it goes...

SuperG

[flashbang]

Call Employee Accounts at 1-866-250-2221

They pretty much know all there is to know about the SERO plans, and in fact from what I have heard, they are going to become the new "official" SERO department at some point in the future. Also, the code is #C SERO SMS UNL $0 in case the rep can use it. Good Luck and let us know how it goes...

SuperG

yeah i was recently switched over and had problems with my account. Regular CS couldn't do anything for me. I had 9pm nights and weekends added and I asked to get it fixed to 7pm and 2 reps actually said "... and why would we do that?" Told them to go look at sprint.com/sero and suddenly they they weren't so rude lol. Call that # and you won't get attitude because they know what you're talking about and know how to fix things related to sero.

[ibop151]

Call Employee Accounts at 1-866-250-2221

They pretty much know all there is to know about the SERO plans, and in fact from what I have heard, they are going to become the new "official" SERO department at some point in the future. Also, the code is #C SERO SMS UNL $0 in case the rep can use it. Good Luck and let us know how it goes...

SuperG

Thanks SuperG, but I called that number with no luck. They said they can only sign up new customers or ex-Sprint employees on the SERO plan. I gave him the savings@sprint.com email and that did not work.

Also there is a note on my account that I tried to signup last night (1st try with no unlimited txt), so I might be blacklisted now. Boo-hoo to me . Not sure what a work around would be now.

[SuperG]

Thanks SuperG, but I called that number with no luck. They said they can only sign up new customers or ex-Sprint employees on the SERO plan. I gave him the savings@sprint.com email and that did not work.

Also there is a note on my account that I tried to signup last night (1st try with no unlimited txt), so I might be blacklisted now. Boo-hoo to me . Not sure what a work around would be now.

Unfortunately, it is sometimes just the luck of the draw with the rep you to talk to. Sometimes they give you all the standard stuff (new customer only, blah blah), other times they switch you over no problem. You could probably try again and give it another shot in a day or so. Just curious, are you out of contract, how long you been a sprint customer, what is your current plan, how much do you pay? The reason I ask all of this, is because depending on all of that, you can talk some reps into it. I have noticed if you try calling the Employee accounts at about 9:30 pm CST, there is very little wait, and they might be more quick to give it to you as they are about to leave :)

Good Luck and let us know how it goes.

However, I would say from this point forward, you probably should post in the SERO Attempts at getting the plan thread, since this thread is just for concrete information about SERO, not how to get it, or results of trying to get it.

SuperG

[Dan]

Please post your sero related questions in one of the approved SERO threads.

http://www.sprintusers.com/forum/showthread.php?p=1070944

[ibop151]

My current plan obligation is till Oct 2008. I've been a customer since Dec 2002. I currently pay $60 for 450 anytime mins with nights starting at 7pm, the Vision plan and 400 txt messages a month. So the SERO plan would be a great savings. Thanks for the help here, I'll post under another topic. I also need a new phone and have the $150 credit. Appreciate all the help!

iBop151

[MidwestDrummer]

No problem!

[psujem00]

They offered me the $8/ mo. unlimited texting, but I don't text that much, so I didn't take it. I just decided to pay .15 per text.

[SuperG]

They offered me the $8/ mo. unlimited texting, but I don't text that much, so I didn't take it. I just decided to pay .15 per text.

Umm..., if you are on a SERO plan, I would call back or email e-care and get the unlimited texting added for FREE. All existing SERO plan holders should be able to get that added with minimal issues. If you get someone that says $8 / month or whatever, just call back and speak with a different rep, and have them goto the website http://www.sprint.com/sero if they still don't believe you. Good Luck and let us know how it goes...

SuperG

[MidwestDrummer]

Umm..., if you are on a SERO plan, I would call back or email e-care and get the unlimited texting added for FREE. All existing SERO plan holders should be able to get that added with minimal issues. If you get someone that says $8 / month or whatever, just call back and speak with a different rep, and have them goto the website http://www.sprint.com/sero if they still don't believe you. Good Luck and let us know how it goes...

SuperG
Technically the Free Unlimited Text Messaging offer is only available for new activations. So, if a customer with an existing plan gets shot down, it's legit.

[psujem00]

Technically the Free Unlimited Text Messaging offer is only available for new activations. So, if a customer with an existing plan gets shot down, it's legit.
yeah.. they said they could give me free unlimited texting if I took the power vision plan at full $15 OR I could have power vision for $10 and pay for texting. I don't text much (about 20 per month) so, I just decided to just get the power vision for $10 and cut my losses. 20 texts at 15 cents per text is only $3 and the lowest text plan they offered me was $5 for 300 texts which they said I could add on at any time. They offered unlimited texts for $8 if I wanted it. I don't know if I have a Sero plan or not. I was talking to retentions.

[hypoxia]

I see the Broadband Card listed for $29.99 Unlimited through June 30. Is this still valid & does it cover free roaming?? :fingers:

[MidwestDrummer]

I see the Broadband Card listed for $29.99 Unlimited through June 30. Is this still valid & does it cover free roaming?? :fingers:
That actually never launched. The SERO Connection Card Unlimited Data plan is still $49.99 per month.

[Mister Ecua]

I answered my own question, thanks :)

[eXtReMeP4iN]

I just want to clear this up. I have 3 lines on my account. If i want to get the $49.99 for 1250 minutes, it will not be shared on all 3 lines correct?

[BrucePDA]

Correct, SERO is only for one line.

[eXtReMeP4iN]

Hmm. I don't think SERO would be for me then.

[TiJay]

If you sign up for SERO before June 30, 2007, you will have unlimited text messaging included as long as you have the plan. It's not just a free month.


I've signed up about a year ago. Can I still get it for free?

[SuperG]

I've signed up about a year ago. Can I still get it for free?


Email E-Care to try and get it. Also, please post remaining questions in the random questions SERO thread, or attempts at getting the plan thread. Good Luck.

SuperG

[LoDown3]

U kno wat sucks??

I joined sprint when Vision first kicked up pretty much. And i had that original unlimted vision that came with unlimited texts all for $15
Since then, they've separated texts and vision (it used to come together) to their own charges. BUTTTT, do to a mistake on some real dumbass of a CSR, that was taken off muy account and i noticed like 5months ago when i had like $300 bills from texts alone.
When i mentioned they said they cant fix it because the code for unlimited vision+texts $15 that we had grandfathered for years is long gone... :mad:

Could i use this as a bargaining chip to start a SERO plan wit unlimited texts/vision on it??
Also, first i'd need to kno if its even possible to start a SERO plan out from the plan i'm currently in. I'm on a shred plan with 2 other phones but wanna take out my own line for myself off that shared plan.
Would i b able to SERO that one with everything grandfathered from the shared plan too?

(am i not making any sense and talkin too much?...probably. :confused: :hee: thanks!)

[singh]

"SERO is available to new Sprint customers or existing Sprint customers adding a new line of service" -I thought you can get another line with SERO...so what's up with this?

[LoDown3]

^, yeah see i wasnt sure.

Thought it meant if ur ADDING a line...i dont want to add a line.
I want to take my line out and make it a completely seperate, new account withall the trimmings that i got in my shared plan. The said i could do this, but if i could make it a SERO plan also is what i'd want to hear about

[trev913]

If I'm on a family plan with one other person and our contract is under three months old, do you guys imagine it would be possible for both of us to port our numbers to individual SERO plans without the ETF?

[wmdunn]

If I'm on a family plan with one other person and our contract is under three months old, do you guys imagine it would be possible for both of us to port our numbers to individual SERO plans without the ETF?

Some have been able to get it done, but most successes have been through retentions. Check out the Sero thread at Slickdeals . . .

http://forums.slickdeals.net/showthread.php?t=526998

[pRoZzAk]

I was on a Family plan for years, I branched off onto a SERO plan and did a transfer of liability. I now have my own plan in my own name,

Mogul
Nights and Weekends 7pm
Unlimited TXT
Unlimited Vision
500 Min

25% Business
and
5% loyalty transfered from parents.

Unlimited TXT was a recent perk for making a SERO line, I had mine added after the promo was over although some say that its going to be added to the SERO plan for good. So it is possible you might have to talk to a few people first though.

[ntice18]

I just signed up for a sero plan and bought a 755P it said EVDO on the plan. does that mean it includes the data plan for that device? The old sero threads had people adding on blackberry plans on top of their Sero plans. I don't want to call customer service because I haven't gotten a phone yet. I don't have a phone number yet to look up my plan etc. I just know I picked the 1250 mins and assumed the unlimitted data etc was the data plan appropriate for the 755P since it mentioned the EVDO and I tripple checked the map to make sure coverage was good in my area.
I read through multiple forums before asking this question, I haven't seen it asked anywhere. Thanks

[MidwestDrummer]

I just signed up for a sero plan and bought a 755P it said EVDO on the plan. does that mean it includes the data plan for that device? The old sero threads had people adding on blackberry plans on top of their Sero plans. I don't want to call customer service because I haven't gotten a phone yet. I don't have a phone number yet to look up my plan etc. I just know I picked the 1250 mins and assumed the unlimitted data etc was the data plan appropriate for the 755P since it mentioned the EVDO and I tripple checked the map to make sure coverage was good in my area.
I read through multiple forums before asking this question, I haven't seen it asked anywhere. Thanks
Yes, unlimited EVDO data is included with all SERO voice plans. The only time you would add a Blackberry data plan on top of your SERO plan, is if you...had a Blackberry.

[ntice18]

Yes, unlimited EVDO data is included with all SERO voice plans. The only time you would add a Blackberry data plan on top of your SERO plan, is if you...had a Blackberry.


well a treo plan is not unlike a blackberry plan in terms of data and email. In fact many carriers charge more for the treo data plan than for the blackberry plan but I confirmed it on the treo list I belong to. What an awesome deal!!!

[bcaroo]

:confused: I have SERO on 3 phones. Two phones are Power Vision and one is Vision (father in law). On the Power Vision phones, I am confused about what we can do since it does not fall into the TV/Music/GPS/Ultimate Power Vision packages. My son has downloaded several songs onto his Upstage and Picture Mailed a photo to me so I think we have that capability but what about Sprint TV and radio access? My old Power Vision plan automatically had Sprint TV. I do not want my son accessing Sprint TV/radio if there will be additional charges beyond specific approved music downloads - he is a kid. He is being responsible by asking prior to doing anything but I would like to give him some clearer guidelines - like he has x texts and x minutes this month etc.

Also, since I am the administrator account, my line is registered online. When I logon, I can access billing information for all 3 phones and MyContent for my phone. Prior to SERO, I originally had a shared family plan which is why all numbers show up under my account. Now under SERO, they each have separate plans but I do not want everything separated. How do I get to MyContent on my son's phone? If I set his phone number up online, will the billing/ invoice information start showing under that logon? (I really do not want to have to logon under a different number to check his useage numbers.) Can I block him from online account access and only have access to MyContent on his number? I need to be able to see what has been downloaded and correct if necessary. I have looked and looked and have found nothing related to this. :1zhelp: :1zhelp: Thanks

Bcaroo
Sprint user since 1997
1250 SERO - A920
500 SERO- Upstage
500 SERO-Sanyo 200

[y2kbugger]

when i look at the sero site i don't see anything about unlimited vision, just unlimited internet. Everyone here seems to have full unlimited vision, now does that mean the access pack or the ultimate?

[y2kbugger]

*bump*

[BrucePDA]

What an hour is too long to wait for a response you have to bump the thread? Unlimited internet is Vision.

As to the SERO question above yours. You have access to how many minutes/texts have been used on all three of your SERO lines (or should). When you log in you should see "Show Numbers", click it.

[y2kbugger]

vision vs power vision is there a difference?, will the sero plan get me any inter radio/tv?

[meme2]

:confused: I have SERO on 3 phones. Two phones are Power Vision and one is Vision (father in law). On the Power Vision phones, I am confused about what we can do since it does not fall into the TV/Music/GPS/Ultimate Power Vision packages. My son has downloaded several songs onto his Upstage and Picture Mailed a photo to me so I think we have that capability but what about Sprint TV and radio access? My old Power Vision plan automatically had Sprint TV. I do not want my son accessing Sprint TV/radio if there will be additional charges beyond specific approved music downloads - he is a kid. He is being responsible by asking prior to doing anything but I would like to give him some clearer guidelines - like he has x texts and x minutes this month etc.



The PowerVision included in the SERO plan...... take it to be just like the Power Vision Access Pack (the $15 pack) but when you watch SprintTV, a couple of channels are missing compared to the Access Pack.
As for your son(I have a similar case), I would tell him that he can do anything on the phone except when it says $xx.00. Even the TV channels, if it is not free it will tell you that a subscription is required.

Songs downloads are not free bcaroo. It will cost you 99 cents per song. So that one, I told my kid never to do. Previous grandfathered Vision plan has download credits but not this new PowerVision.

If you have SERO, did you ask that unlimited text messaging to be added? I think the promo is still on. So in that case, your son can text 'til his heart content. Picture mail should be included as well although some SU members say that some SERO accounts were set up wrongly to not include picture mail. Just try everything. Then wait for your first bill. If it is not included, then have them fix it because it should be included.

So for your son: 500 minutes voice call limit. Everything else should be unlimited. Except song/games/ringer downloads. Those still cost money. And TV channels that are premium. Think of it as basic cable and don't include HBO or Showtime. :tu:

[jwalk1nr]

Sorry if this is a repeat.......But if I am currently w/ nextel and want to get a sero plan, I must activate a new line of service ?

Or can I get sero on my existing line of service ?

Any way around getting an additional line ?

[bcaroo]

The PowerVision included in the SERO plan...... take it to be just like the Power Vision Access Pack (the $15 pack) but when you watch SprintTV, a couple of channels are missing compared to the Access Pack.
As for your son(I have a similar case), I would tell him that he can do anything on the phone except when it says $xx.00. Even the TV channels, if it is not free it will tell you that a subscription is required.

Songs downloads are not free bcaroo. It will cost you 99 cents per song. So that one, I told my kid never to do. Previous grandfathered Vision plan has download credits but not this new PowerVision.

If you have SERO, did you ask that unlimited text messaging to be added? I think the promo is still on. So in that case, your son can text 'til his heart content. Picture mail should be included as well although some SU members say that some SERO accounts were set up wrongly to not include picture mail. Just try everything. Then wait for your first bill. If it is not included, then have them fix it because it should be included.

So for your son: 500 minutes voice call limit. Everything else should be unlimited. Except song/games/ringer downloads. Those still cost money. And TV channels that are premium. Think of it as basic cable and don't include HBO or Showtime. :tu:

Thanks - Thanks for clarifying the difference. I hate to play around with my phone - I always end up doing something wrong - I think I downloaded a game by accident last time I got too curious about what I actually have service coverage. :huh: Yes I know about the 99 cents song download. The deal I have with him - he downloads, I get the money - LOL. :laughing: It will cost HIM money so that should stop that action plus he knows I'll cut service on the number if he doesn't behave responsibly. Anyways, I did get the unlimited texting - but I told him he had 500 text per month so he would limit his use to something reasonable - same with AT minutes. Periodically I check the account to see how much he is using and then tell him if he is beinging reasonable or not in his useage. He has been managing with a very basic Sanyo 200 - no camera for many months so his grandma bought him the Upstage as a "graduation" present. I actually printed off a bill and made him account to me every number he called in one month whether or not it was nights or AT. :rolleyes: I want him to get into "good" phone useage habits now before he goes wild. :tu:

My concern now is getting that MyContent set up on his phone so he can back up what he has purchased and NOT have access to the account information.

Thanks for your help.

[y2kbugger]

thanks for clarifying that about the vision plans.

also , does anyone know when the unlimited text with SERO expires? I am waiting to get the lg musiq butstill want to take advantage of unlimited texting.

[ntice18]

thanks for clarifying that about the vision plans.

also , does anyone know when the unlimited text with SERO expires? I am waiting to get the lg musiq butstill want to take advantage of unlimited texting.


all I know is I just signed up two days ago and I have unlimited text messages. I called today to find out the details of my plan since online gives no information. I had the rep confirm all my features.

[y2kbugger]

by which method did you use to get SERO, online using an email, or by calling in?

[ntice18]

by which method did you use to get SERO, online using an email, or by calling in?


online but the weird thing is my online order shows as 'in fufillment center'
and they had a lot of trouble activating my phone and according to CS my plan starts August 11th. online when i went to order powervision services it said my plan doesn't cover it but it's on my phone and the CS rep I spoke to says i have it with unlimited text. I will send an email to ecare but I was told I had-all confirmed by customer service:

- Unlimited Text Messaging
- Sprint Power Vision Included Free
- Unlimited Web access
- Unlimited email and instant messaging - AOL, MSN and Yahoo
- Unlimited Sprint PCS Picture Mail(sm) with Video Mail
- Unlimited Night & Weekend Minutes Starting At 7PM
- Unlimited Mobile To Mobile Calling
- Nationwide Long Distance
- Voice Mail
- Caller ID
- Call Waiting
- Numeric Paging
- Three-Way Calling
- Call Forwarding ($0.20/min)
- Sprint PCS Directory Assistance ($1.40 per call, plus airtime)

[ntice18]

oh and i added equiptment protection. I don't have an account number yet that maybe the problem with getting information online.

[liglyrichbich]

thanks for clarifying that about the vision plans.

also , does anyone know when the unlimited text with SERO expires? I am waiting to get the lg musiq butstill want to take advantage of unlimited texting.



SERO Site sez exp 9/29/2007

[sprintGurLL]

i thought roaming was free?
what the difference between roaming & domestic roaming?

domestic romaing is just within the US, but there are no sprint towers/network thats why u pick up other providers network, but the other romaing charges is using the phone outside hte us... that is internationally roaming...
:hee:

[NegatedVoid]

How does the SERO referal system work, anyways? Can anyone just sign up with any random sprint employee's e-mail address? Is the employee notified? Is there a limit to how many people each employee can 'refer'? Are any of the 'open' addresses like openaccess and holiday still working?

Thanks =)

[Shohan]

How does the SERO referal system work, anyways? Can anyone just sign up with any random sprint employee's e-mail address? Is the employee notified? Is there a limit to how many people each employee can 'refer'? Are any of the 'open' addresses like openaccess and holiday still working?

Thanks =)

By chance anyone know these answers? I'm interested as well.

[MidwestDrummer]

I asked the Sprint employee/friend who let me use his email, and he said that he was never notified that I had used his address as a referral. Also, Sprint employees have an unlimited number of SERO referrals.

[MTXR]

Ok, so if one gets the sero line, do you just cancel the regular line after you recieved your phone from sero?

Or do you call them and ask them to convert current plan to sero? I am confused. I lose my 150 phone credit upgrade if i go to sero since i can't apply the phone credit to to the new line....

[SuperG]

Ok, so if one gets the sero line, do you just cancel the regular line after you recieved your phone from sero?

Or do you call them and ask them to convert current plan to sero? I am confused. I lose my 150 phone credit upgrade if i go to sero since i can't apply the phone credit to to the new line....

You have two options really. If you are out of contract, then you can either:

1) Try and get your plan switched to SERO through Employee Accounts or E-Care, and then as long as you have had your same phone for more than 22 consecutive months, you should then be able to go to the store and upgrade your phone and get the $150 discount.

OR

2) Open a NEW SERO line, which will allow you to buy a NEW phone, with $150 discount because you are opening a "NEW" line of service. Then once you receive and activate your phone, you can either just cancel your old line out right (loosing your old phone number), or you can try and call TECH SUPPORT and get them to try to move your old lines phone number to the new SERO line, and then cancel the old line.

Good Luck and let us know how it goes...

SuperG

[MTXR]

i went with option number 2. But so far my status hasn't progressed at all with my order.

I am gonna try to get the 75 kellogg, 100MIR, 50 invoice, and 25 referral if the phone ever comes.

I then will just cancel my old line and go with the new number, might as well start fresh..

[ayman86]

is this correct?

SERO F&F 500-Voice Only- $30.0
Plan Features:

* Sprint Fair & Flex
* Caller ID
* Adjustable Anytime Minutes
* Call Waiting
* Three-way Calling
* $30.00 Minimum Monthly Charge
* Voicemail
* Nationwide Long Distance Included
* Unlimited Night & Weekend Mins. Included
* Nights: M-Th 7PM-7AM Wknd: F 7PM-M 7AM
* Unlimited Mobile to Mobile (pcs to Pcs)


arent i missing a few things? like picture mail, web, etc.

[SuperG]

is this correct?


arent i missing a few things? like picture mail, web, etc.

Info:

---------------------------------------------------------------------------

Plan Details Page To Confirm SERO (Two Types):

Type 1 - If you are on the older P2K system, the description will be as follows:

Sprint Fair & Flexible Plan

* Adjustable Anytime Minutes
* $30 Minimum Monthly Charge
* AMERICA - ROAMING Included
* Nationwide Long Distance Included
* Unlimited Night & Weekend Mins. Included
* Nights: M-Th 7PM-7AM Wknd: F 7PM-M 7AM
* Unlimited Vision Access
* Unlimited Mobile to Mobile
* Caller ID, Call Waiting
* Three-way Calling
* Voicemail

NOTE: Unlimited Vision Access can mean Vision or Power Vision. Unlimited Texting will be displayed ONLY in the "Current Usage" section.

---------------------------------------------------------------------------

Type 2 - If you are on the newer Ensemble system, the description will be as follows:

SERO F&F 500- $30.0
Plan Features:
Sprint Fair & Flex
Caller ID
Adjustable Anytime Minutes
Call Waiting
Three-way Calling
$30.00 Minimum Monthly Charge
Voicemail
Nationwide Long Distance Included
Unlimited Night & Weekend Mins. Included
Nights: M-Th 7PM-7AM Wknd: F 7PM-M 7AM
Unlimited Mobile to Mobile (pcs to Pcs)

NOTE: Unlimited Data will be displayed ONLY in the "Current Usage" section. Unlimited Texting will be displayed ONLY in the "Current Usage" section.

---------------------------------------------------------------------------

NOTE: In either case, Picture/Video Mail IS NOT displayed in plan details or current usage. You would have to email ecare or call in to confirm it is on the account.

----------------------------------------------------------------------------

I think that if you actually goto picture mail on your phone or on the sprint website, it won't let you log in unless you have that service, but I am not sure about that. Hopefully someone here can confirm or deny it.

Hope That Helps...

SuperG

[devilsfan]

http://www2.sprint.com/mr/cda_mcList.do

[devilsfan]

http://networxcontract.sprint.com/fedreps.html

[MidwestDrummer]

http://www2.sprint.com/mr/cda_mcList.do
http://networxcontract.sprint.com/fedreps.html
I was under the impression that SU did not condone the spread and use of random Sprint employee email addresses. Hopefully a mod will see those posts and delete them.

[Shohan]

Sorry if this is a repeat.......But if I am currently w/ nextel and want to get a sero plan, I must activate a new line of service ?

Or can I get sero on my existing line of service ?

Any way around getting an additional line ?
Hey just wanted to let you know that I just went through switching from Nextel to Sprint. My situation might be a little different as I was wanted to get away from Nextel and go to Sprint. What I did was activated 2 new SERO lines under a new account. After receiving the phones called in and ported over my Nextel numbers. After all is said an done I have 2 new phones on SERO and the Nextel lines have been cancelled with no early terminiation fee.

There is SERO plans for Nextel phones, but many people have posted saying that it's easier to activate new lines than to get your current plan switched over to a SERO plan. So you kind of have 2 options I guess: 1) switch to Sprint, 2) try to get Sprint to change your current plan.

Good luck. :tu:

[Tarhonky]

Hey guys ,
Thanks so much with your info here just got the 1250 SERO for 49.99. anyone know if i still need to have the 15.00 data plan with this plan?

[PintaC]

No, you will not need a data plan. The SERO plan includes unlimited power vision access.

[Tarhonky]

that's the issue though i don't use powervision I realy dont even know what i use i know i have to pay an extra 15 bucks a month for it! Can anyone help me with explaining this I have the moto q and i think it's refered to as a data plan?
Thanks
Woody

[PintaC]

If you have the SERO 1250 plan, then unlimited powervision is included for free. On your Moto Q powervision allows you to get your email, surf the web, and you can even connect to Sprint's EVDO network if their is coverage in your area.

[Tarhonky]

ok thanks for your help!!!~!
Woody
any other secrets about the sero plan i should know about? should i keep my unlimited texts too or no?
how do i find out the specifics about this plan?

[PintaC]

The unlimited text messaging is also free with the SERO plan.
You can find out more details on the plan at www.sprint.com/SERO

[blackerwater]

unlimited texting is no longer included.... but everything else is. they took that off a couple of months ago.

[blackerwater]

oops i guess im wrong they still do for a couple of months. I just checked.

[fresh2deff36]

Hey just wanted to let you know that I just went through switching from Nextel to Sprint. My situation might be a little different as I was wanted to get away from Nextel and go to Sprint. What I did was activated 2 new SERO lines under a new account. After receiving the phones called in and ported over my Nextel numbers. After all is said an done I have 2 new phones on SERO and the Nextel lines have been cancelled with no early terminiation fee.

There is SERO plans for Nextel phones, but many people have posted saying that it's easier to activate new lines than to get your current plan switched over to a SERO plan. So you kind of have 2 options I guess: 1) switch to Sprint, 2) try to get Sprint to change your current plan.

Good luck. :tu:

I also have a Nextel but if I switch to an ic902 is that considered Sprint?

[rotor nuts]

is unlimited roaming still included with SERO plans? i know a couple of months it would specify it in the small print at the bottom of the main page.

[PintaC]

Yes, I just got SERO recently and America roaming is included in the plan.

[LoDown3]

wow...sero is such a sick deal.

I'm just lazy in adding it on. But, i'll get it soon enough. Waiting for my rebate eligibility in September so i can maybe throw it on a mogul via SERO

[liglyrichbich]

wow...sero is such a sick deal.

I'm just lazy in adding it on. But, i'll get it soon enough. Waiting for my rebate eligibility in September so i can maybe throw it on a mogul via SERO


Just don't wait too long... There is an additional $100 mail-in rebate ending 09/03/2007 on the Mogul (See Rebate page) Keep us posted...

LiglyRichBich

[liglyrichbich]

ok thanks for your help!!!~!
Woody
any other secrets about the sero plan i should know about? should i keep my unlimited texts too or no?
how do i find out the specifics about this plan?





Why are you paying an extra $10 for Unltd texting? Should be included in your SERO Plan. That expires 09/29/07. Call or email to get that and your $15/mo Vision (Power Vision or data) removed since they are included in your SERO Plan and while at it, hit them with loyalty discount (5years 10-20%?) Don't forget your additional $100 mail-in rebate on the Q ending 09/03/2007 (Go to the Sprint Rebate page for details)


LiglyRichBich :gorgeous:

[Foneman]

Why are you paying an extra $10 for Unltd texting? Should be included in your SERO Plan. That expires 09/29/07. Call or email to get that and your $15/mo Vision (Power Vision or data) removed since they are included in your SERO Plan and while at it, hit them with loyalty discount (5years 10-20%?) Don't forget your additional $100 mail-in rebate on the Q ending 09/03/2007 (Go to the Sprint Rebate page for details)


LiglyRichBich :gorgeous:

When I got my SERO plan a few months ago, they told me that the text messaging was no longer included.

I currently pay $5.00 for 300 SMS text messages. Should I be calling in? Per this thread (http://www.sprintusers.com/forum/showthread.php?t=141550) , it says that text messages are free too.

[SuperG]

When I got my SERO plan a few months ago, they told me that the text messaging was no longer included.

I currently pay $5.00 for 300 SMS text messages. Should I be calling in? Per this thread (http://www.sprintusers.com/forum/showthread.php?t=141550) , it says that text messages are free too.

Yes, if you are on SERO, then call in and get the unlimited texting added for free. Good Luck and let us know how it goes...

SuperG

[SC300ES]

What is the closing tool discount?

Sorry if this has been asked before.

[LoDown3]

Just don't wait too long... There is an additional $100 mail-in rebate ending 09/03/2007 on the Mogul (See Rebate page) Keep us posted...

LiglyRichBich
ah! why am i just NOW checking this post! i been REAL lazy with writing ecare. i been on sprint for 5 +years too. thanks alot ligly! read ur other responses too, ur killin it in this post! marry me?... but seriously, seems u know ur stuff and i got some other SERO questions regarding my situation, could i pm u?

[CMark1]

Hey just wanted to let you know that I just went through switching from Nextel to Sprint. My situation might be a little different as I was wanted to get away from Nextel and go to Sprint. What I did was activated 2 new SERO lines under a new account. After receiving the phones called in and ported over my Nextel numbers. After all is said an done I have 2 new phones on SERO and the Nextel lines have been cancelled with no early terminiation fee.

There is SERO plans for Nextel phones, but many people have posted saying that it's easier to activate new lines than to get your current plan switched over to a SERO plan. So you kind of have 2 options I guess: 1) switch to Sprint, 2) try to get Sprint to change your current plan.

Good luck. :tu:

Any recent (Aug-present) success stories of Nextel users (in-contract) converting to Sprint SERO? If so, did you order via web or SERO telesales?

Also, I stopped by a local indirect and they have been converting Nextel users to Sprint with no ETF and new 2yr pricing on phones, even if they were still under contract with Nextel. Would SERO work the same way?

Thanks.

[liglyrichbich]

ah! why am i just NOW checking this post! i been REAL lazy with writing ecare. i been on sprint for 5 +years too. thanks alot ligly! read ur other responses too, ur killin it in this post! marry me?... but seriously, seems u know ur stuff and i got some other SERO questions regarding my situation, could i pm u?



Sure dahlink...! We're all here to help each other, aren't we? But you have to take some time to take care of your issues with Sprint CS or ecare... I think they're really trying hard to change their image after that July media fiasco and so the next time you call CS, you wouldn't have to wait all day and be given the runaround for a simple question or bill error correction. Much luck...!

Liglyrichbich
:gorgeous:

[liglyrichbich]

When I got my SERO plan a few months ago, they told me that the text messaging was no longer included.

I currently pay $5.00 for 300 SMS text messages. Should I be calling in? Per this thread (http://www.sprintusers.com/forum/showthread.php?t=141550) , it says that text messages are free too.


Go for it...! You've got nothing to lose, I always say, "you don't ask, you don't get." Tell 'em to kill those extra charges, they've been included on the plan and if they don't know, shame on them... they should know their product. It clearly sez on the SERO page that unltd texting feature expires 09/29/2007...

Let me know how it goes... bon chance...!

Liglyrichbich

[Juliocgp]

I have this discount on my bill: "Sprint Employee Value Program", is this like SERO.

[jumonjii]

I have this discount on my bill: "Sprint Employee Value Program", is this like SERO.


Nope. That's something else.

Is your bill 15 dollars for 500 minutes?

[thomas71]

oops i guess im wrong they still do for a couple of months. I just checked.




"*Service Offers: Unlimited text messaging promotion expires 11/03/07.


Now on the sero webpage it's showing a new date than what was discussed.
I've also read from a few people that if you sign up for SERO before the deadline date free text stays as long as you have the plan. Is that incorrect, and you only get free text until the end of the promotion? That's one of the big reasons I signed up with sero/sprint through my friend, otherwise I'd keep using net10 since I don't call more than a 150-200 min. a month.

THANK YOU

[SuperG]

I have this discount on my bill: "Sprint Employee Value Program", is this like SERO.

Actually, that is what they now call the Nationwide Volume Discount. So basically corporate discount = Nationwide Volume Discount = Sprint Employee Value Program. Hope that helps.

SuperG

[leonash07]

I'm not sure if this is right Thread to post this if not please let me know
I finally got my plan everything is good so far. I didn't choose high end phone at this point b/c I'm waiting for HTC Touch/ HTC Vouge to come out next month.

However, when I login to my account online I am unable to see following under Usage Detail:
Unlimited Vision
Sprint Mobile eMail
Picture and Video Mail

I'm able to see these two only:
Unlimited Text Messages
Unlimited Vision Data Home

Does Unlimited Vision Data Home include Unlimited Vision, Mobile Email and Picture & Video Mail.

Any one can confirm this for me I will appreciate it.

I have tried Ecare and they asked me to call *2 and s/w CSR.
I called CSR and I was told that Unlimited Vision is not part of SERO plan. I also s/w different CSR, she was kind and she verifies that SERO plan has Web/Data access only. She said that Sprint Mobil eMail and Picture and Video mail is separate package that needs to added for $5 a month.

Leo

[BrucePDA]

I have a SERO plan and have not been charged for any of the items you mentioned. I have Picture mail, don't know about Video mail never tried it.

Sprint Mobile Email is an application that's free to download and it doesn't cost any extra to use if you have a SERO plan.

[liglyrichbich]

I'm not sure if this is right Thread to post this if not please let me know
I finally got my plan everything is good so far. I didn't choose high end phone at this point b/c I'm waiting for HTC Touch/ HTC Vouge to come out next month.

However, when I login to my account online I am unable to see following under Usage Detail:
Unlimited Vision
Sprint Mobile eMail
Picture and Video Mail

I'm able to see these two only:
Unlimited Text Messages
Unlimited Vision Data Home

Does Unlimited Vision Data Home include Unlimited Vision, Mobile Email and Picture & Video Mail.

Any one can confirm this for me I will appreciate it.

I have tried Ecare and they asked me to call *2 and s/w CSR.
I called CSR and I was told that Unlimited Vision is not part of SERO plan. I also s/w different CSR, she was kind and she verifies that SERO plan has Web/Data access only. She said that Sprint Mobil eMail and Picture and Video mail is separate package that needs to added for $5 a month.

Leo


If you purchased a Power Vision capable device, since UNLIMITED POWER VISION is included, unless you purchase premium services such as ringers, games or any downloadables, you won't be charged extra for those you mentioned above. Once you get your new HTC Touch or Vogue, when you swap ESN remind them that Power Vision is included in the SERO Plan you are on, you wouldn't want to make another phone call just for that if the CSR is not aware of the difference bertween Vision and Power Vision.

Here to Help...
LiglyRichBich :fairy:

[leonash07]

Thank You for the response BrucePDA & LiglyRichBich . I appreciate your help.

[mjdamico]

OK, this feels like a silly question, but I'll ask anyway... When I call customer service to ask about SERO, how do I pronounce it? Does it rhyme with "zero" or "pharoah"?

[BrucePDA]

I'm pretty sure it's rhymes with "pharoah" but customer service will play dumb and say they never heard of it.

[liglyrichbich]

OK, this feels like a silly question, but I'll ask anyway... When I call customer service to ask about SERO, how do I pronounce it? Does it rhyme with "zero" or "pharoah"?


The First... Long e... like in Hero... :hee: Dahling, it ain't silly at all... That means, you are a very secure and intelligent person, secure enough to show your vulnerability to be in that position, I applaud you for that... Keep it up...


Now, I assume you came into the site for some assistance in obtaining a SERO Plan, mind to let me in on your scenario...? Welcome to drop me a PM if you want confidentiality, you never know who's lurking...:hee:

[liglyrichbich]

Thank You for the response BrucePDA & LiglyRichBich . I appreciate your help.


You're welcome... Anytime...

[BrucePDA]

Thank You for the response BrucePDA & LiglyRichBich . I appreciate your help.

You're welcome :)

The First... Long e... like in Hero... :hee: Dahling, it ain't silly at all... That means, you are a very secure and intelligent person, secure enough to show your vulnerability to be in that position, I applaud you for that... Keep it up...


Well, I stand corrected. Thanks! ;)

[mckay]

Hi all,

On Monday I signed up for Sero and ordered a new phone on-line. How long does it usually take for things to go through when you go that route?

Thanks,

McKay

[liglyrichbich]

Hi all,

On Monday I signed up for Sero and ordered a new phone on-line. How long does it usually take for things to go through when you go that route?

Thanks,

McKay

coupla days... you should have yor phone no later than Wednesday...

[MidwestDrummer]

Hi all,

On Monday I signed up for Sero and ordered a new phone on-line. How long does it usually take for things to go through when you go that route?

Thanks,

McKay
Call Employee Accounts. Not only can they give you an estimate, they can give you a tracking number for your shipment.

[mckay]

I am loving my SERO acct! I'd like to switch my whole family to SERO. Is is possible to have multiple SERO accts??

McKay

[liglyrichbich]

I am loving my SERO acct! I'd like to switch my whole family to SERO. Is is possible to have multiple SERO accts??

McKay


CONGRATULATIONS... ENJOY IT IN GOOD HEALTH...!!!

As much as your credit, ASL and eligibility allows... :wavey: LRB

[kewlazme]

Are there any new promo emails like holiday and savings@sprint.com? All the old ones expired. Does anyone have any new ones? I do have a friend at sprint but I'm not sure how many phones he is allowed on his email. I didn't need to use it for my setup, but a mutual friend was hoping to just avoid using his email at all if he could use a promo one.

[SuperG]

Are there any new promo emails like holiday and savings@sprint.com? All the old ones expired. Does anyone have any new ones? I do have a friend at sprint but I'm not sure how many phones he is allowed on his email. I didn't need to use it for my setup, but a mutual friend was hoping to just avoid using his email at all if he could use a promo one.

Just FYI, there is no longer a limit to how many SERO referrals an employee can give, so if you know someone, don't worry about using his/her email. They used to limit it to 5, but if you read through the threads here, they soon after removed that limit. So unless it has been added back on (which I doubt), you should be good to go. Enjoy SERO.

SuperG

[mckay]

CONGRATULATIONS... ENJOY IT IN GOOD HEALTH...!!!

As much as your credit, ASL and eligibility allows... :wavey: LRB

*lol* Credit is not a problem.. ASL and eligibility?? What do you mean??

Thanks,

McKay

[liglyrichbich]

*lol* Credit is not a problem.. ASL and eligibility?? What do you mean??

Thanks,

McKay

Just the way I said it, all those three... Credit, ASL (Account Spending Limit) ELIGIBILITY... Sprint can determine you are eligible for ten lines, then you'd have ten lines...:hee:

LRB

[PerfectHybrid]

savings@sprintemi.com works its what I use to check out sprint.com/sero every now and then it shuld still work for you

PH

[BrucePDA]

That email address will get you to the site but won't validate when you try to order. AFAIK

[PerfectHybrid]

That email address will get you to the site but won't validate when you try to order. AFAIK

Do you know when it stopped working as far as processing? I used it in August (clearly a few months ago) but usually if its not valid in the system it won't let you use it on the site aka savings@sprint.com which used to work on the site and for processing but now doesnt...also for awhile you could only do sero over the phone from the website design now it looks like you can go all the way through online which makes things much easier. But let me know about @sprintemi.com and how you know it doesn't work for processing anymore.

PH

[BrucePDA]

I'm just going by what I've read in the threads. And you will find valid email addresses to use if you read through the thread.

[PerfectHybrid]

I'm just going by what I've read in the threads. And you will find valid email addresses to use if you read through the thread.

Gotcha, didn't mean to sound defensive or on the attack when I was asking about if you essentially had proof it didnt work. But on the other note, it is really easy to find @sprint.com emails, if you want to get ballsy just google '@sprint.com' although some people say that from time to time they check in with the person whose email you use which could come back to bit you in the *****. But people just googling the addy's has worked before.

[neal12780]

Question.....I have been reading about switching to SERO...I am an existing customer and am confused on how to switch a number to a go phone, and then back to SERO.....can someone please pm me or respond....can i just by a go phone, and have the go phone number switched to my sprint number, and vice versa?? i dont want to get an etf, and a coworker wants to pick up my old plan so I dont want to cancel. Thanks for any help.

Neal

[BrucePDA]

It's called porting. To port a number to a "go" phone if your line is not out of contract will cancel your contract and you'll be responsible for the ETF.

[happifella]

Does anyone know if my wife and I can share minutes on the SERO plan just as we do with our F&F plan?

Thanks!

[liglyrichbich]

Does anyone know if my wife and I can share minutes on the SERO plan just as we do with our F&F plan?

Thanks!

Hey Jeff! It doesn't sound like you bothered to read all that I sent you, more than I ever sent anybody here who reached out for help... I'm surprised, I feel my efforts were all for naught and I was taken advantage of... :irked: LRB

[liglyrichbich]

Question.....I have been reading about switching to SERO...I am an existing customer and am confused on how to switch a number to a go phone, and then back to SERO.....can someone please pm me or respond....can i just by a go phone, and have the go phone number switched to my sprint number, and vice versa?? i dont want to get an etf, and a coworker wants to pick up my old plan so I dont want to cancel. Thanks for any help.

Neal


Why go through all that trouble and expense when Sprint can do that for you...?:huh: :confused:... You ought to do some reading, DAhling... The answers are all here... :hee: LRB

[happifella]

Hey Jeff! It doesn't sound like you bothered to read all that I sent you, more than I ever sent anybody here who reached out for help... I'm surprised, I feel my efforts were all for naught and I was taken advantage of... :irked: LRB

LRb - Oh no! Please don't be PO'd with me. I did read all that you sent me (thank you very much for all of the info, greatly appreciated!), but I am still a bit confused. You mentioned F&F in the email, but when I go to the SERO website it does not offer a plan that shares minutes llike I currently have with my retention plan. That is where my confusion is. I understand that I could get 2 separate SERO plans of 500 minutes each, but I would like to just have 2 phones that share minutes so that I only have 1 bill to deal with. And from what I see on the SERO site, that is not offered.

[PerfectHybrid]

LRb - Oh no! Please don't be PO'd with me. I did read all that you sent me (thank you very much for all of the info, greatly appreciated!), but I am still a bit confused. You mentioned F&F in the email, but when I go to the SERO website it does not offer a plan that shares minutes llike I currently have with my retention plan. That is where my confusion is. I understand that I could get 2 separate SERO plans of 500 minutes each, but I would like to just have 2 phones that share minutes so that I only have 1 bill to deal with. And from what I see on the SERO site, that is not offered.

Happi, F and F stands for fair and flexible not anything to do with family. The fair and flexible allows for you to go over you minutes in groups and only pay incramentally (sp) i.e. if you have the 500 minute plan you go over to 501-530 you pay $5 flat fee when you go 531-5xx you pay a total of $10 plus the 30 monthly fee. Hopefully that explains that a little better...also NO family sharing whatsoever on SERO all are individual lines, some people say that if they can get retentions to give them a good deal on a family shared plan then its better to just keep that cause its cheaper. But all in all you cannot share lines on SERO they all have to be individual accounts.
Hope that helps if you have anymore questions let us know

PH

[Shipleyrob]

I've read this site for a while now. I've been impressed by the deals that people can find, but "slickly" and in a more straightforward (or"honestly") as a poster in a another group called it.

I tried a code, totally legal, for the SERO program but was told I was not eligble. It is late, I am tired here, so my spelling is off, please forgive me. Anyway, online, the site said my contract expired a year ago. This was news to me. THat was the last straw. I had no idea. At this point, Sprint was rated last in the CHicago area for everything by Consumer Reports, My motorola RAZRv3 is the biggest piece of junk ever--in the last 6 months, I have bought 3 batteries, had the entire phone replaced, and two power cords--and it still doesn't work in terms of keeping a charge. As all of you know, the store people were both undereducated about the products and incredibly rude. For example, the MANAGER who told me that clearly my v3 was not working because I was using it over the talk time. Really, I asked calmly? A fully charged phone dies after a simple 20 minute conversation? Yes, quite often it does. These phones are not designed for long talk times...and on and on and on. I got the phone for $55 and probably spent ove r$50 on fixes that were not covered. I'm sure you all know ways I could have gotten Sprint to help, and I probably should have asked for advice. Regardless, throw in the fact that I had 5 phone calls drop today, I called cancellations 3 times in 2 days earlier in the week and their computers were down (tonight, the website was down and the powervision service too). ThenI called again two times tonight and spent a total of 50 minutes on hold. When I finally got through, I was put through to a man who I could not understand and I could not hear. At that point? I hung up. I tried one last time. Why not?


And, here, I got lucky. I think, no question, it was luck. And patience. And, frankly, the help of a lot of people on here. I don't mean at all to talk down to anyone who used a loophole. Jeez, we all do it---just ask my accountant. Anyway, I had paid close attention to your posts, esp. about SEROs. Since the site side I was not eligible, I decide to add that to my list. I opened my conversation with Jimmy in New Mexico by telling him that my frustrations had nothing to do with him. He opened with a line straight out of a new age manual (I can see sprint spending millions to write this stuff--I want to take ownership of this issue...)...I was not optimistic. Instead, as I calmly listed my issues, and Jimmy was truly sympathic. I was not threatening. I told him a true story about Verizon, and told him it was a year ago, that they had offered to pay half of my termination fee if I came to them. I am a teacher, but not a member of a group that gets a discount from sprint. I told him about the SERO frustration. He said, ok, I can get you the new Centro for $100. But, as my sob story continued, and without too much negotiation from me, I can give a great deal. I said something that I had read on here=-"I know the computers limit you." His response? "Not really, I can do pretty much what I need to."

That, friends, is the spirit of Christmas.

My final deal. I had to add one year to my plan, which I am not overally happy about--that is more personal reasons with towers where I live--is:


a replacement for my junky Razr v3m (Bono got his cut, but the phone is going to dropped from a high cliff)

$100 palm centro

Old Plan:

1000 minutes
N/W 8pm
500 text messages (total $40)
Powervision $10 credit, so it ws $15 a month (normal $25)
insurance etc.

With my overages--which were occasional, it could almost reach 80 easy. This may seem like a good deal and maybe people think, hush little man.

This is the new SERO inspired plan:

$100 Palm Centro
7pm N/w
1250 anytime
Unlimited Text
Unlimited Internet/PowerVision
$39.99

(w/o Power vision: $29.99)

I chatted with Jimmy about schools, his kids, the price of living in NM vs Chicago, his company's commitment to customer service (he is well aware of the new plan of Jan. 1 for Sprint to change their policies and was conversant in them). He was knowledge about the Centro. We even discussed whether more men or women ordered the Red. He said it was fairly even. My last phone was red, I was curious. He ordered a black one, because he only wanted red on his Corvette, which was LOL. He was, basically, a wonderful guy. He took time to treat me like a valued customer. He immediately knew I had been there 8 (really?) years. Maybe he was just happy not be yelled at. I don't know.

I'm not lecturing anyone, but I was so far gone with SPrint, that I my anger and frustration had left me. Had I not stumbled across the SERO group and/or gotten jack--- rep, I would now be an ATT customer waiting for the EDGE upgrade.

But thanks to you guys and, more my man Jimmy in New Mexico, Albeerque, I'm still with our corporate pals in Kansas City.

Maybe the lesson is something I so often forget. And Sprint. Being nice. People tick me off. I live downtown Chicago. There are tourists every where, stressed sales clerks, phone operators, everything. So, I took a different tack and frankly was lucky. Kindness certainly doesn't always work...but who knows. Maybe it was Santa.

One other note. I asked Jimmy at the end, to pass me to his supervisior to allow me to praise him. Her voicemail opening she sounded stressed! Asked for a phone number for her to reach you right away. I related my experience and literally how Jimmy kept me with Sprint. I hope that he gets a nice Christmas bonus. If nothing else, it is a reminder that this incredibly frustrating company--he can't fix my dropped calls or improve the complete idiots who man the stores here, but the good people should not be missed!

I said in my final message to her, that Jimmy is the type of guy who should be public face of their new campaign. I'm sure that all these fancy new (and admittly good) commericals are fine. You want to win people over? Use Jimmy.

Long story, but I hope the deal helps as a guide. My earlier deal? I got the details from a friend. They matched. Many of you are smarter than me. Do what you need to. I like and feel great.

Merry Holidays.

Rob Shipley
Chicago
IL has more taxes than some countries, but still

[LoDown3]

^wow man, great story (yeah i actually read it all)persistence and patience CAN go along way...now what is JIMMY's NUMBER!!
my laziness stops me from calling CS cuz i kno i have to plot out a good 2hours at least.

anyway, very inspiring story man, hopefully sprint works out in ur area
and really how do i reach this jimmy!

[mckay]

Hi all,

I'm hoping to get Sero accts for my husband and son by the end of the month. My daughter will have to wait until next spring.

Anyone know if Sprint has changes in the Sero plan in the works?

Thanks,

McKay

[liglyrichbich]

Hi all,

I'm hoping to get Sero accts for my husband and son by the end of the month. My daughter will have to wait until next spring.

Anyone know if Sprint has changes in the Sero plan in the works?

Thanks,

McKay

Keep tuned in...:hee: LRB

[liglyrichbich]

LRb - Oh no! Please don't be PO'd with me. I did read all that you sent me (thank you very much for all of the info, greatly appreciated!), but I am still a bit confused. You mentioned F&F in the email, but when I go to the SERO website it does not offer a plan that shares minutes llike I currently have with my retention plan. That is where my confusion is. I understand that I could get 2 separate SERO plans of 500 minutes each, but I would like to just have 2 phones that share minutes so that I only have 1 bill to deal with. And from what I see on the SERO site, that is not offered.


You happen to be in the midst of the best of both worlds, that's why I said check it out and sent you other stuff nothing to do with SEROs, I hope I am not that intimidating as for anyone to go back to in case of any questions... I would have explained it to you further to help you make the best decision. Unfortunately, the space in the forums and what I could type (which I hate cuz I'm not the greatest typist) limits us in further exploring/explaining what's available to you, but in the long run, it's your decision and only yours to make. We're just humble volunteers whose intention it is to help... LRB

[mckay]

Keep tuned in...:hee: LRB

Yikes! I don't know if I need to be excited or scared!! :hee:


I'm assuming the unlimited text messaging may go away. :mad:

I'll wait with bated breath!

McKay

[theonlyone]

For anyone that has the 30 dollar Sero plan, how much is the cost per month after the taxes? Thanks.

[PerfectHybrid]

For anyone that has the 30 dollar Sero plan, how much is the cost per month after the taxes? Thanks.

I live in CT and mine is 33.60 out the door (they took off my insurance for some reason so thats another $7 and I'm not sure if that gets taxed but) So for the plan and taxes alone there ya have it. But taxes will differ state to state, so $3.60 taxes/surcharges from CT blah blah blah

Hope that helps

PH

[theonlyone]

Thanks, I live in a different region but I am sure it is similar. I'm just debating whether to stay on my parents family plan or get my own line using Sero. So I am figuring out the cost difference. My line costs about 18 per month, so this is pretty tempting.

[Saberj]

Hey guys, new member here.

I've been looking around for a new phone and plan for me and my wife. I wanted a smart phone, but I didn't want to have to file bankruptcy based on smartphone monthly plans. :)

So anyway, for the first time, I'm becoming a sprint customer. I just ordered my SERO based plan online. Everything went smoothly so far. Got my confirmation number, got my account setup. I hope everything stays smooth, but I'm pretty sure something will come up eventually. Can anyone fill me in on what I can expect from here out? I got the free overnight shipping. How many days does their orders generally take to ship? Are there often problems during this phase that they will call about? How often does a new SERO account generally get converted to a non-SERO account?

Finally, my old account with AT&T doesn't expire until Jan, at which point I'd like to swap out and get my old number on these phones. Do they generally let you port a month into having your account?

Thanks for the help. And I've been lurking and reading for several days, so thanks for all the discussion in the past that has helped me out! Look forward to talking to you guys in the future.

BTW, I got two Centros, in case anyone cares. :)

[Saberj]

Well, as of this morning (I ordered on the night of Dec 11, it is now Dec 12 afternoon) my order shipped out at 2 am in Louisville KY, arrived in my home town of Lexington KY at 7 am, and immediately went out on the truck for delivery. UPS must be kicking stuff through as fast as they can for the holidays. It's awesome that I'm going to get my package the same day it was shipped out.

I want to check my account and ensure that it is on the SERO plan, but sprint.com has been temporarily unavailable since I woke up this morning. Hopefully it comes up soon, because I've heard of peopl