UNLMT text now a part of Sero plan untill 6/30/07 and a Question :)

[psixichka]

Check out the sero website!

Now my Q is....

i got unlimited text free as a perk for the length of my current contract
should I even bother calling in to make it a part of my current plan to make it easier for when it comes to renewing and possibly getting perks?

[tel0004]

Does this mean if we switch to the new SERO plan on July 1st we will be charged, or do we have unlimited text forever, but the people who sign up for SERO after July 1st are out of luck.

PS. I thanks for the info, I also saw your post on Slickdeals, isnt it a great site?

[harrisba2]

UNLIMITED TEXT ...does that mean u get text from now until 6/30/07 or does it mean that anyone who signs up by 6 /30 gets unlimited text for entire contract??

[offthegrid]

New customers who sign up before 6/30/07 get unlimited text.

[tel0004]

Just when I thought this plan couldnt get any better. I'm on hold with sprint right now, but she seems pretty clueless as to what SERO is, so I may be out of luck, but I'll keep trying.


The first rep hung up on me, and the second rep is just as clueless. I might have a ton of notes by the time I get this switched, but with this I will have the perfect plan. I got transfered around and the second and third reps were just as clueless. So then the rep said account services could help me, but wouldnt give the phone number, so he transfered me to them, and they were closed. I'll wait till other people have success, then ill try.

[Scoobmd]

Wow, the rep I signed up with yesterday mentioned that I would get free texts but I thought she was mistaken.
I guess I was the one mistaken....

[psixichka]

Does this mean if we switch to the new SERO plan on July 1st we will be charged, or do we have unlimited text forever, but the people who sign up for SERO after July 1st are out of luck.

PS. I thanks for the info, I also saw your post on Slickdeals, isnt it a great site?

;)

it seems that anyone who signs up prior to 6/30/07 will have it as a part of their plan


I still haven't decided if i'll call or not

[olddog]

How about the people already using SERO? Can they call and ask for the free texts, or would they have to renew for another two years? Or is it not available to current SERO customers?(P.S. I dont have SERO, just asking for the others)

[jumonjii]

No one seems to be able to find the new code for it....

[Scoobmd]

;)

it seems that anyone who signs up prior to 6/30/07 will have it as a part of their plan


I still haven't decided if i'll call or not

I'd say give it a try since sero includes the text, vision, minutes for a great rate instead of trying to negotiate for each single perk and then having to renew them when a perk expires...

But be prepared to do a lot of calling!

Just my $.02

[psixichka]

called and had it added
one try

[evilkeo]

hmm, i guess that means SERO isn't going away like some people thought. we have till the end of the month at least :)

i'm paying 5 bucks a month times 2 phones for 300 texts on SERO 500. i'll give it a week before i email ecare about it. they've heard enough of me recently ;)

[psixichka]

hmm, i guess that means SERO isn't going away like some people thought. we have till the end of the month at least :)

i'm paying 5 bucks a month times 2 phones for 300 texts on SERO 500. i'll give it a week before i email ecare about it. they've heard enough of me recently ;)

do something diff
call lol :lol:

[MidwestDrummer]

Check out the sero website!

Now my Q is....

i got unlimited text free as a perk for the length of my current contract
should I even bother calling in to make it a part of my current plan to make it easier for when it comes to renewing and possibly getting perks?
I was under the impression this was already being discussed in another thread.

EDIT: Yep, here it is: http://www.sprintusers.com/forum/showthread.php?t=125163&page=10&pp=15

[psixichka]

I was under the impression this was already being discussed in another thread.

Yep, here it is: http://www.sprintusers.com/forum/showthread.php?t=125163&page=10&pp=15
missed it thanks


ETA:lol it's now a part of sero not a free option :deal: so it deserved its own thread announcing the arrival

[tel0004]

missed it thanks


ETA:lol it's now a part of sero not a free option :deal: so it deserved its own thread announcing the arrival

Just try telling that to the Mods. I dont know why I'm really excited about this, I only send about 150 messages a month, and thats free until Feb., but the though of knowing I have no limits is just awesome. Time to get a phone with a better keyboard (6800 anybody)(and maybe some more friends)

[harrisba2]

I just tried to call. I just signed up 3 days ago and I didnt receive text messages free. I called tonight and was told by a rep that I would have to cancel and resign up via net . ughhhhhh

[tel0004]

Now for the million dollar question. Why are they doing this? I dont think they woke up today and decided to be nice. Seeing how it isn't officially open to the public, this really wont draw in many people. I really don't see how this benefits sprint. Even if it was open to the public offically, nobody besides us techies would even know about it.

[psixichka]

Now for the million dollar question. Why are they doing this? I dont think they woke up today and decided to be nice. Seeing how it isn't officially open to the public, this really wont draw in many people. I really don't see how this benefits sprint. Even if it was open to the public offically, nobody besides us techies would even know about it.
i'm no techie :rolleyes:

maybe to cut down on pple calling/emailing to get it added
plus it used to be a feature on there before

[MidwestDrummer]

missed it thanks


ETA:lol it's now a part of sero not a free option :deal: so it deserved its own thread announcing the arrival

It is a separate code though, isn't it?

[Scoobmd]

I just tried to call. I just signed up 3 days ago and I didnt receive text messages free. I called tonight and was told by a rep that I would have to cancel and resign up via net . ughhhhhh
That doesnt sound right, I'd try calling again to speak with someone well- what number did you use?

[harrisba2]

That doesnt sound right, I'd try calling again to speak with someone well- what number did you use?


*2 on my phone

[evilkeo]

Dear ecare,
Can I have free unlimited minutes on my SERO plan?
Signed,
Greedy bastard

Dear greedy bastard,
No.

Dear ecare,
Please?

Dear gd,
no.

Dear ecare,
but my friend's cousin's hamster has it...

Dear gd,
no. shut up.


after a while, maybe they figured they'd just give it to us. wasting too much man hours saying no, heh.

[prcullen]

I currently pa $10 a month for unlimited but would like to cancel my contract... sign up again for a new phone and with unlimited texts but I searched sprint.com/sero and found nothing about unlimited texting anywhere. Where did you find this information? I would like to be positive before I do anything. Thanks
Phil

[prcullen]

My bad guys, I found it on the Sero site before logging in

"**Service Offers: Unlimited text messaging promotion expires 6/30/07. "

[tel0004]

I currently pa $10 a month for unlimited but would like to cancel my contract... sign up again for a new phone and with unlimited texts but I searched sprint.com/sero and found nothing about unlimited texting anywhere. Where did you find this information? I would like to be positive before I do anything. Thanks
Phil

Its on the middle of the page, right above the Treo 700WX. openaccess@sprint.com works as a valid email address, just in case you didnt know.

[prcullen]

Im going to try and have them add this to my account... Ill keep everyone updated... btw I am 8 months into contract lol

[ldbobby]

psixichka, I'm in the same situation as you, I have Unlimited for free. But I'd like it to be a part of my plan. Could you tell me what you said when you called in? Thanks in advance!

[johnny42544]

Has this been discontinued? I do not see it on the signon page of SERO, nor in the plan details. I would like to get it free as well, but want my story strait before I go off half ****ed. Can someone send me a link or post the link to the page that says it is free?

THX

[harrisba2]

I called last night and the rep added free unlimited text to my account plus she gave me my employee discount of 14 percent.. woohoooo

[anskY]

gonna try to get it added. what deparement did you guys call?

[harrisba2]

gonna try to get it added. what deparement did you guys call?


retention 866 881 9571 The lady I spoke to was very nice. She told me that she had just learned 5 minutes before I called how to add the unlimited. the caller right before me told her the code to add it. So it sounds like some reps may not know how to add it. IT may take a few tries. I tried calling * 2 on my phone and that person told me to cancel my order and reorder through website ( which is incorrect). Good luck

[tel0004]

x2 on retention. It took her about 15 minutes, but at least they were willing to do it, where *2 kept pawning me off on somebody else.

[Scoobmd]

I called last night and the rep added free unlimited text to my account plus she gave me my employee discount of 14 percent.. woohoooo

Good for you. Did you continue trying the *2 route?

[evilkeo]

*2 told me that i shouldn't have SERO, heh. "it's only available to new customers or customers adding a new line. maybe you should try using the email feature on the SERO website."

i don't like calling retention when i don't need to. i'll keep trying.

[Scoobmd]

*2 told me that i shouldn't have SERO, heh. "it's only available to new customers or customers adding a new line. maybe you should try using the email feature on the SERO website."

i don't like calling retention when i don't need to. i'll keep trying.

Why don't you try the employee accounts number : (866)250-2221
That's how I got my Sero account after a few tries.

[Gamer007]

Well, I just called Sprint and was told that the unlimited text promotion is only free for 1 month only. The rep. I talked to said I see it on your account and it is only free for 1 month. :(

Is this true? If it is, does anyone know the code in the system to either get it free or at a reduced rate?

By the way, I signed up for my plan two days ago.

Thanks in advance.

[psixichka]

Why don't you try the employee accounts number : (866)250-2221
That's how I got my Sero account after a few tries.
;)


this is the best number to call ( no waiting :clap: )

and if you don't get it on the first try keep trying

All I said was that Sero now includes free text messaging I want that to be a part of my plan & if he can add it ( I already had free unlimited on one line and 2 lines with free 500 untill the end of my current contract and one of them doesn't even text lol) I just wanted that to be a part of my plan and not an additional added feature.


ok so i just called for my friend's plan ( she also had free unlmt added on for the length of the contract )
the guy said he doesn't need to do anything to her account since the feature is on there already but I repeated myself a few times asking if that feature will expire he said no & it's a part of the plan now indefinitely :deal:

[ldbobby]

Welp, I gave Employee accounts a call and had it added easily. And I double checked, it is now a part of my plan and will not expire. Awesome! Thanks psixichka!

[jumonjii]

Retentions added it for me.... except the guy said it wouldn't be active until my plan cycled since the promo doesn't officially start until the 21st......

[jumonjii]

Well, I just called Sprint and was told that the unlimited text promotion is only free for 1 month only. The rep. I talked to said I see it on your account and it is only free for 1 month. :(

Is this true? If it is, does anyone know the code in the system to either get it free or at a reduced rate?

By the way, I signed up for my plan two days ago.

Thanks in advance.

When I called, the rep said the promotion for free texting with SERO plans is for 1 month only. The free texting package itself is indefinite so long as you don't change plans.

[psixichka]

uh oh
I don't see unlimited text on the sero site anymore

[jumonjii]

I do.

[lennyj17]

I just changed 6 lines that were on SERO over to the included txt....Employee Accounts is the best route...They couldn't have been more on point about it.

Just to confirm....This is not temporary free or Promotional Free......It is infact included in the price of the new SERO plan its not an add-on...

Get on it while the getting good 6/30 will be here before you know it.

[messiermax]

once more sprints CS proves a lack of listening to me.

even when i showed them the link they say it was not a legit sprint site.
how could it not be!

*face turns red*

that was a waste of my time.

[psixichka]

once more sprints CS proves a lack of listening to me.

even when i showed them the link they say it was not a legit sprint site.
how could it not be!

*face turns red*

that was a waste of my time.
what # did you call?

[Scoobmd]

once more sprints CS proves a lack of listening to me.

even when i showed them the link they say it was not a legit sprint site.
how could it not be!

*face turns red*

that was a waste of my time.

That is the most ignorant thing I've heard, maybe they just didn't want to deal with you. If you didnt use the employee accounts number- try calling it, they seem to know what's up.

[prcullen]

Well I called a few times and tried to have them add this to my account but was unsuccessful :( One lady did tell me I could "upgrade" to the new SERO plan with unlimited texting if I agreed to commit to another two years. I am contemplating this but I forgot to ask if committing to another two years will null the months I have accrued towards a new phone upgrade. Anyone know if this will change his?

[psixichka]

try again

[anskY]

what is the direct number for employee accounts?

nvm got it

[messiermax]

That is the most ignorant thing I've heard, maybe they just didn't want to deal with you. If you didnt use the employee accounts number- try calling it, they seem to know what's up.
i called the *2 and employee accounts.
they both said the same thing to me....
I've always payed my bills on time and I have only ever called asking for free stuff one time.

[anskY]

They just gave it to me, with a 2 year extention. They said it will not however, interfiere with my phone upgrade. On the site, it doesn't say that I have texting in my plan, but it does show in my usage that it's unlimited. I had free unlimited before, but it was $8 with a $8 credit, which expires when my contract expires. This way, it doesn't expire...I think

[messiermax]

try number 3...employee services

they told me to never call that number again as soon as i said SERO.
a friend of mine was in the room when i made the call and said i didn't sound rude at all...i have the worse luck :-(

i'm afraid i'm going to get a red flag if i call back

[tel0004]

I cant see where they made the switch online, but I cant check usage, so they did something. And the best news of all was this was day 89 of the 90 day right plan promise, so no new contract. Next step, employee discount.

[jumonjii]

I had free unlimited before, but it was $8 with a $8 credit, which expires when my contract expires. This way, it doesn't expire...I think

That's what I was told..... they didn't mention a contract extention though.....


I went through retentions though.

[prcullen]

I just talked to an instore rep and she told me recommiting to another 2 years will not affect my ability to upgrade as long as I dont purchase a new phone at the time of the extension. Looks like I am signing up for another two years! Oh well Sprint kicks ass and no other provider can hook it up like this.

[psixichka]

i called the *2 and employee accounts.
they both said the same thing to me....
I've always payed my bills on time and I have only ever called asking for free stuff one time.

call 866)250-2221

[evilkeo]

just called the 2221 employee number. first call told me i couldn't get it because i signed up before they changed it. she also said her center couldn't access the sero site because of internet abuse, heh. no more myspace for them i guess.

the second call gave me someone much easier to work with. she checked the sero site and said she wasn't aware that it was free now. she worked her magic and i'm good to go!

[messiermax]

ok, so i called one more time....i think he gave it to me....it says 16.47 credit...
but it says nothing about unlimited text in my plan details...and I cant see my current usage....anyone else seeing this?

[shykid10]

Just Called the 866-250-2221 (no wait by the way) and they pulled up my account and switched my text messaging from $10.00 to free unlimited with no problem. The kind woman with Sprint said it is for new accounts only, but since I was a valued costumer then she would do it to mine. Woo Hoo. Thanks for this thread!!!!!

[psixichka]

ok, so i called one more time....i think he gave it to me....it says 16.47 credit...
but it says nothing about unlimited text in my plan details...and I cant see my current usage....anyone else seeing this?
since that was changed
i can't acess current usage

plan details will not list it though
you'll eventually be able to see it in current usage

maybe call again and see if a rep can tell you if it's on there or not

[Painter_]

I called the 2221 number this morning and they told me that it was only for new accounts.

I called back this after noon and they said no problem and added it. :)

[messiermax]

since that was changed
i can't acess current usage

plan details will not list it though
you'll eventually be able to see it in current usage

maybe call again and see if a rep can tell you if it's on there or not

i think i'll wait till the end of the month....seems like the plan would not change if he just credited it....and 16.47 is about right for unlimited text with tax.

[anskY]

I can view my usage...But she said it starts today. I see that txt isn't part of my plan anymore (it used to say $8), but in my usage it shows unlimited. Did I get it?

Thanks,
Mike

[prcullen]

I can view my usage...But she said it starts today. I see that txt isn't part of my plan anymore (it used to say $8), but in my usage it shows unlimited. Did I get it?

Thanks,
Mike

Im in the same boat as you... I am currently on the phone with Sprint to verify they added the unlimited texting on my account free of charge.

[psixichka]

I can view my usage...But she said it starts today. I see that txt isn't part of my plan anymore (it used to say $8), but in my usage it shows unlimited. Did I get it?

Thanks,
Mike

same thing here

seriously if there is no charge, but it says unlimited

i think it's safe to say we got it :headbang2

[d4v3m4n]

Called Employee Accounts and the nice rep added free unlimited text on my account and she said it doesnt expire as long as i have the sero plan. No contract renewal.

Thanks for the info.

[mbloof]

"Sero... attempts at getting it" -
What would I bet "attempting" if I had a valid offer/referal and simply used the website ?

THAT thread (have read most of it) is a "call *2 until you get agent willing to sign you up" - NOT "I have a valid offer" or "the sero plan includes what perks?"

Why not reorg the forums to have a "sero only" section? Is signing up for Sero really a "tip" or a "trick" if you have a valid and legitimate offer from a Sprint emp?

(IMHO)

[prcullen]

So I called *2 today to verify I had unlimited texting and it was indeed there and very free lol. I was in the same situation as kingmike where it didn't show up under my plan details on my sprint.com account, it only said unlimited under the current usage so I think its safe to say those in the same situation indeed have unlimited for free. CONGRATS ALL!!!

[messiermax]

"Sero... attempts at getting it" -
What would I bet "attempting" if I had a valid offer/referal and simply used the website ?

THAT thread (have read most of it) is a "call *2 until you get agent willing to sign you up" - NOT "I have a valid offer" or "the sero plan includes what perks?"

Why not reorg the forums to have a "sero only" section? Is signing up for Sero really a "tip" or a "trick" if you have a valid and legitimate offer from a Sprint emp?

(IMHO)
i second that!



___________________________________________

on another note
i checked my plan details on my cell phone browser and sure enough is says unlimited texting.


great thing is that my contract dose not expire for three years!
looks like I'm going to be staying with sprint a long long time.

[johnny42544]

I called employee accounts, and was told that I would have to renew my contract (2 yrs), AND she said she would make a note on my account that she told me that. OUCH!!! I was courteous and not demanding at all - guess I will try again in a day or so.

[Goodgyrl]

I tried and told it wasn't available but was offered 500 text for free for being a long time Sprint customer.

[jumonjii]

Call retentions or tech support. :tu:

[Scoobmd]

I tried and told it wasn't available but was offered 500 text for free for being a long time Sprint customer.

Hmmm, did you try the employee accounts number? I called to correct my new sero account and asked about the unlimited texting and the rep said she just learned about it and applied it to my account without a problem- but said it wouldn't offically start until 5/21.
I suggest try calling again later...

[Goodgyrl]

no, I tried Ecare since that was how I got my Sero account. I'll try employee accounts or tech support tomorrow. If not I'll leave it alone and keep the 500 text. It's better than the 300 text that I was paying $5 for. :wavey: thanks.

[aznspiki]

no, I tried Ecare since that was how I got my Sero account. I'll try employee accounts or tech support tomorrow. If not I'll leave it alone and keep the 500 text. It's better than the 300 text that I was paying $5 for. :wavey: thanks.

why did they say no? it's on the sero website. Free 500 text is not bad tho ...

[Goodgyrl]

Here's my email and their reply

Dear Goodgyrl,

Thank you for contacting Sprint regarding your concern about Text Messaging. I will be glad to assist you.

Currently we do not offer Free Unlimited Text Messages. However, considering your valuable association with us, I have added 500 Text Messaging option for free on the line 804******* effective May 19, 2007. You will receive 500 Text Messages for free every month.

The charge of the 500 Text Messaging option is $8.00. As I have added this option for free, you will save $96.00 ($8.00 * 12 = $96.00) every year.

Thank you for contacting us, we were happy to assist you. Please feel free to write back if you have any other questions. Have a great day!

Ronald L
E-Care
Sprint together with Nextel
"Where our customers come first!"


Refer someone to Sprint and get $25.
Visit www.sprint.com/referralprogram for details.


Original Message Follows:
------------------------
I have a few friends that are on the Sero plan and they said they got
unlimited text added for free. Is there anyway that I can get this added in place
of the 300 text that I currently get for $5?

[aznspiki]

Here's my email and their reply

Dear Goodgyrl,

Thank you for contacting Sprint regarding your concern about Text Messaging. I will be glad to assist you.

Currently we do not offer Free Unlimited Text Messages. However, considering your valuable association with us, I have added 500 Text Messaging option for free on the line 804******* effective May 19, 2007. You will receive 500 Text Messages for free every month.

The charge of the 500 Text Messaging option is $8.00. As I have added this option for free, you will save $96.00 ($8.00 * 12 = $96.00) every year.

Thank you for contacting us, we were happy to assist you. Please feel free to write back if you have any other questions. Have a great day!

Ronald L
E-Care
Sprint together with Nextel
"Where our customers come first!"


Refer someone to Sprint and get $25.
Visit www.sprint.com/referralprogram for details.


Original Message Follows:
------------------------
I have a few friends that are on the Sero plan and they said they got
unlimited text added for free. Is there anyway that I can get this added in place
of the 300 text that I currently get for $5?

no..you should say Unlimited Text now comes with Sero plans and you want to add it to your sero plan or something like that... forget about the email... call Employee Accounts tomorrow and report back... :fingers:

[Goodgyrl]

:wavey: Thanks I emailed them last night after falling asleep while looking over this site. Honestly I forgot I sent it. When I got the reply back I was wondering why ecare was emailing me. :lol: I'll call tomorrow and see what they say. Like I said if not then I'll be happy with saving $5. :fingers:

[aznspiki]

:wavey: Thanks I emailed them last night after falling asleep while looking over this site. Honestly I forgot I sent it. When I got the reply back I was wondering why ecare was emailing me. :lol: I'll call tomorrow and see what they say. Like I said if not then I'll be happy with saving $5. :fingers:


don't worry ... if you receive unlimited text... u'll be textin like crazy and u won't even have time to fall asleep :scare:

[Goodgyrl]

lol yeah my sister has it and all she does is text me

[evilkeo]

if you've recently signed up with SERO, here's one way to word your request:

"hi, i was just checking online and noticed my account says i pay $5 for 300 text messages. i checked on the main sprint SERO page and it says my plan is supposed to have free unlimited text messages. i just wanted to make sure i wasn't getting charged for something my plan includes."

when i called, i had to direct the rep to where to look for it. it IS kind of hard to see if you've been staring at the sero site for days at a time.

[jumonjii]

Dear ecare-

Please add the following code to my account:

#C SERO SMS UNL $0

The sero plans now include unlimited texting at no additional cost. A *2 rep gave me the code and said to contact ecare. He said he was unable to make changes to my account since it is a SERO plan.

:)

[Scoobmd]

Dear ecare-

Please add the following code to my account:

#C SERO SMS UNL $0

The sero plans now include unlimited texting at no additional cost. A *2 rep gave me the code and said to contact ecare. He said he was unable to make changes to my account since it is a SERO plan.

:)
thanks for the code.
When I called employee accounts yest to correct my account, the lady said that she too tried to add the unlimited text but the code didnt take - maybe becuase it wasn't to start until 5/21 tomorrow. I'm going to check my account tomorrow and see what happens.

[tel0004]

Dont give up. Tons of people have gotten this very very easy. You never know when your usage will increase, and this is good forever. If sprint decides to cut down on benefits in the future, you may not be able to keep 500 free when it expires in 2 years. Plus this isnt a credit, where the 500 text is, so without a credit showing up on other bills FIMF and 6pm nights should be easier to get. If nothing else, your SU's signature can look that much cooler, isnt that alone worth it?

[Wayne 1]

I'm glad people are learning about employee accounts. They've been the dept (from the beginning) trained to deal with Sero! They have their OWN retention dept. too. I first found out about them over a year ago on THIS site! :hee:

[krohnjw]

I emailed eCare as I started my account 20 days ago and they said they added it no problem. They advised it should show up under my plan details after 4 hours.....4 hours have come and gone but I don't see a change to my plan detail (and there is still a $5 for 500 messages feature on there). I cannot view my usage either as it states a change has been made to my plan. Should I wait it out?

[Wayne 1]

I'd call'em, just to make sure. :)

[shykid10]

Yeh id say wait it out. I ran into the same problem. So I called sprint to verify my plan had been modified and they confirmed it had. Have you contacted sprint to confirm your plan change?

[krohnjw]

I haven't contacted them yet - Received the email reply around 4pm today. I will give it tomorrow and then call if I still don't see a change to confirm.

[blivid316]

I called yesterday to get this added. Make a WICKED long story short, the CSR who was awesome couldnt find the codes for free unlimited text. So she gave me $150 credit instead!
I called acct. services today and they added unlimited texting to my account!
so I got unlim. text, free cell service for 4 months and a 34$/mo. bill with 15% corp. discount

LOVE IT

[Goodgyrl]

Dear ecare-

Please add the following code to my account:

#C SERO SMS UNL $0

The sero plans now include unlimited texting at no additional cost. A *2 rep gave me the code and said to contact ecare. He said he was unable to make changes to my account since it is a SERO plan.

:)copyied and pasted what you put and this is my response

Dear Goodgyrl,

Thank you for contacting Sprint. I understand that you are inquiring about Unlimited Text messaging free for SERO plans, and I will be more then happy to assist you with this matter.

I apologize for any frustration caused by the previously supplied information. Unfortunately we are not currently offering unlimited text messaging free with Sero plans. Once again I do apologize.

Please feel free to respond to this email if you have further questions or account needs. Sprint values your business and we always look forward to the opportunity to provide you excellent service now and in the future. Thank you and have a great day!

Dan S.
E-Care
Sprint together with Nextel
"Where our customers come first!"

To ensure that we are providing excellent customer service on your self service experience, you may receive a survey on this response.

[aznspiki]

copyied and pasted what you put and this is my response

Dear Goodgyrl,

Thank you for contacting Sprint. I understand that you are inquiring about Unlimited Text messaging free for SERO plans, and I will be more then happy to assist you with this matter.

I apologize for any frustration caused by the previously supplied information. Unfortunately we are not currently offering unlimited text messaging free with Sero plans. Once again I do apologize.

Please feel free to respond to this email if you have further questions or account needs. Sprint values your business and we always look forward to the opportunity to provide you excellent service now and in the future. Thank you and have a great day!

Dan S.
E-Care
Sprint together with Nextel
"Where our customers come first!"

To ensure that we are providing excellent customer service on your self service experience, you may receive a survey on this response.

you emailed them again? i told you to call...ahh :deal:

[Goodgyrl]

lol
well I had a busy day today and didn't have time to be sitting on a phone for 10+ minutes waiting to talk to people. So I sent the email out this morning before I left. I got back home an hour ago and as soon as I got on this site I recieved an email stating I couldn't get it.
I'll have time to call tomorrow and talk.

[aznspiki]

lol
well I had a busy day today and didn't have time to be sitting on a phone for 10+ minutes waiting to talk to people. So I sent the email out this morning before I left. I got back home an hour ago and as soon as I got on this site I recieved an email stating I couldn't get it.
I'll have time to call tomorrow and talk.
If you say so :haha:

[Goodgyrl]

like I said, I'm not really gonna stress it if I can't get it.

[aznspiki]

like I said, I'm not really gonna stress it if I can't get it.

are you telling me that you gave up already? :bang:

[Scoobmd]

I haven't contacted them yet - Received the email reply around 4pm today. I will give it tomorrow and then call if I still don't see a change to confirm.
I had it added to my plan too and also haven't seen it show up on my plan yet. The rep said it might not show up until Monday (maybe, I'll check later this morning) since the promotion wasn't to start until 5/21...

[JoeMcR]

like I said, I'm not really gonna stress it if I can't get it.

Nah, see you gotta reference it. You can't just ask for it because that gives them room to deny it to you, especially if they are ill informed. Link them the SERO page, it's states it right there in the middle of the page.

[Scoobmd]

Just wondering if anyone has been able to see the unlimited text plan added to their plan online yet?

I still haven't seen change to my plan.

[krohnjw]

My account still shows the same and I cannot view usage. I will call this afternoon if nothing changes. It says it will be unavailable until the next billing cycle due to a plan change...that's crazy if it is true.

[blivid316]

Just wondering if anyone has been able to see the unlimited text plan added to their plan online yet?

I still haven't seen change to my plan.



I saw the change right away. My Billing page on sprint.com was w/o the $8 text charge and my usage page still said unlimited

[dethl]

Unlimited Text is a huge thing for me - I text my friends and girlfriend a lot (and get a ton of messages from them too) and came close to hitting my 500 cap. Unlimited text, EvDO and 250 more minutes was too tempting for me.

Called Retentions and asked if I could move to the SERO 1250 plan. The rep was extremely nice (kudos to Sprint!) and the changes will come into effect at my next bill cycle. Cool part is - I get to keep my 13% corp discount too! All in all, I'll be paying about $5 more a month. I can't argue with that.

[neilson]

Wow, you guys are having a harder time then the good ppl at Fat Wallet:

http://www.fatwallet.com/forums/messageview.php?catid=18&threadid=732781&start=0

I just called the Employee Account number and asked for it and she gave it to me. Easy as pie and only took about 3 mins start to finish. Looks like today's the 1st official day that the promo can be used and in the words of the competant rep I talked to this morning, "It is permanent".

[blackangst]

I called retentions and I started with " I guess regular customer service cant help me because Im on SERO so was transferred to you. My number is xxx-xxx-xxxx" the usual security checks and "How can I help you?"

"I was looking on the SERO site today and" she cut me off
"Unlimited free texting?"
"Yep! I guess you guys are getting alot of calls"
chuckle "Yes we are. You would like to add this to your account?"
"Please"
"One moment sir" 2 minutes go by.."OK sir I've added that for you. I also backdated it to your last billing cycle for you. Is there anything else I can do for you?"
"Nope. And thats for my entire contract correct?"
"Yes sir."
"OK! Thanks a bunch!"

Less than 10 minutes for me.

[kentonese]

I don't see this offer on the SERO website anymore. Does anyone else still see it?

EDIT: nevermind...I see it.

[Goodgyrl]

are you telling me that you gave up already? :bang:Nope not giving up.

This is my reply from yesterday's email.

Dear Goodgyrl,

Thank you for contacting Sprint. I will be happy to assist you regarding free unlimited text messages.

I understand your concern, we do offer this pack for those customer, who activate the new phone line.

You are already our existing customer, can not be added this pack on the account.

We are eager to resolve your concerns. Have a great day!

Arnold K.
E-Care
Sprint together with Nextel
"Where our customers come first!"


SOOOOOOOO I'm getting ready to call somebody. I'll let you know after I get off the phone

[neilson]

Nope not giving up.

This is my reply from yesterday's email.

Dear Goodgyrl,

Thank you for contacting Sprint. I will be happy to assist you regarding free unlimited text messages.

I understand your concern, we do offer this pack for those customer, who activate the new phone line.

You are already our existing customer, can not be added this pack on the account.

We are eager to resolve your concerns. Have a great day!

Arnold K.
E-Care
Sprint together with Nextel
"Where our customers come first!"


SOOOOOOOO I'm getting ready to call somebody. I'll let you know after I get off the phone
Call employee accounts - 866-250-2221

To double check that your texting has indeed been changed to unlimited, go to the "usage details" section. Under text messages remaining it should now say "unlimited" if the CS reps did it correctly.

OR

On your phone, go to the homepage for Sprint Power Vision, click on My Account, then click on Plan Overview. Scroll down and you should see UNLIMITED SMS MESSAGES.

[quadpants]

Just shot down twice at employee accounts. They both said it's only for new accounts but would add it for those who signed up in May.

[Goodgyrl]

Call employee accounts - 866-250-2221

To double check that your texting has indeed been changed to unlimited, go to the "usage details" section. Under text messages remaining it should now say "unlimited" if the CS reps did it correctly.

OR

On your phone, go to the homepage for Sprint Power Vision, click on My Account, then click on Plan Overview. Scroll down and you should see UNLIMITED SMS MESSAGES.
Well I gotta get the unlimited text first.

[dethl]

Just shot down twice at employee accounts. They both said it's only for new accounts but would add it for those who signed up in May.

Wierd. Retentions had no problem moving me from my 1000min/$40 plan to the SERO 1250 plan. I called employee accounts to verify the move and the Retentions rep did not put the unlimited text on the account. Good thing I called back. Though I'm a tad worried about losing my corp discount. That would make me want to trade down to a less expensive phone and get rid of my insurance.

Anyway...if you have to, call retentions.

[kentonese]

Just shot down twice at employee accounts. They both said it's only for new accounts but would add it for those who signed up in May.
What did you say?

[kulnet]

Thanks for the heads up but I am perfectly happy with 500 free per month. Besides, with all of my perks, I don't want to bring a lot of attention to myself.

[Scoobmd]

I saw the change right away. My Billing page on sprint.com was w/o the $8 text charge and my usage page still said unlimited

I havent seen the change in my plan but then again, I can't view my usage since I've had a plan change so maybe it'll take a billing cycle.
thanks for the info.

[fsphiladelphia]

no, I tried Ecare since that was how I got my Sero account. I'll try employee accounts or tech support tomorrow. If not I'll leave it alone and keep the 500 text. It's better than the 300 text that I was paying $5 for. :wavey: thanks.

That's exactly where I am. Obviously unlimited for free is better than 500 for free, but I feel like there's something to be said for just letting it be -- I've already got a great perk. Hmmmm....to call or not to call.

EDIT: After reading the rest of the thread, it definitely appears that ecare is not going to be giving this "perk" out even though it's clearly within their abilities, as it falls under the code for an actual plan.

Hmm...

[jumonjii]

If you can get it, get it.

I gave up on FIMF, for whatever reason I can't seem to get that one.

[PandaMan]

I just called Employee Services. After 15 mins of wait time, I got a rep on the phone. I told her that Cust Care had informed me that unlimited text messaging was now free for the plan I'm on. She pulled up my account and saw that I had a SERO account. She said text messaging is indeed free Sero now and asked if I would liked her to add it to my account. I said yes. Within less than a minute she was done. 15 min wait + 2 mins of chat time = free unlimited text messaging. =DDDDD

[kentonese]

With the exception of a few, it seems like most people are getting it with no questions asked.

[kentonese]

That's exactly where I am. Obviously unlimited for free is better than 500 for free, but I feel like there's something to be said for just letting it be -- I've already got a great perk. Hmmmm....to call or not to call.

If you are happy with what you've got, I would leave it alone. :)

[aznspiki]

Nope not giving up.

This is my reply from yesterday's email.

Dear Goodgyrl,

Thank you for contacting Sprint. I will be happy to assist you regarding free unlimited text messages.

I understand your concern, we do offer this pack for those customer, who activate the new phone line.

You are already our existing customer, can not be added this pack on the account.

We are eager to resolve your concerns. Have a great day!

Arnold K.
E-Care
Sprint together with Nextel
"Where our customers come first!"


SOOOOOOOO I'm getting ready to call somebody. I'll let you know after I get off the phone


so you got it?

[psixichka]

GOODGYRL
by e-mailing you are creating a "paper trail" that might give any rep legit. reason to deny you even if it can be done not to step on the toes of the fellow reps.
Seriously forget it
you should have called the number I & others listed quiet a few times

[kcm805]

i called and said i saw it on the website and he checked and added it for me. no questions asked.

[Scoobmd]

Thanks for the heads up but I am perfectly happy with 500 free per month. Besides, with all of my perks, I don't want to bring a lot of attention to myself.

Yep, there are now reports that people trying to get the unlimited texts are getting their discounts yanked by the reps who notice them.
I'm going to try and fly under the radar and keep my mouth shut.

[string3599]

I signed up for SERO when there was 9pm nights and weekends. I already have free text messaging. I was wondering if I could basically lock in for two more years under the new SERO plan getting free text messages and the 7pm nights and weekends.

[Scoobmd]

I signed up for SERO when there was 9pm nights and weekends. I already have free text messaging. I was wondering if I could basically lock in for two more years under the new SERO plan getting free text messages and the 7pm nights and weekends.
I believe if they change the details of your Sero plan that you may not need to renew your contract, it should only happen if you change one sero minutes plan to another (a change in the core plan).

Once your contract expires, the current sero plan should stay in effect until you do something to renew your contract. So I don't think you will have to renew or need to renew for these small changes...

[JoeMcR]

EDIT: After reading the rest of the thread, it definitely appears that ecare is not going to be giving this "perk" out even though it's clearly within their abilities, as it falls under the code for an actual plan.

Hmm...

Not for me, got mine through there.

[Devoss]

I got it after 25 mins on hold and a 3 min conversation. She said it'll go into effect with the next billing cycle, which for me is only about a week away.

Nice.

[Goodgyrl]

on the phone now. I'll let you know in a second.

[Goodgyrl]

GOODGYRL
by e-mailing you are creating a "paper trail" that might give any rep legit. reason to deny you even if it can be done not to step on the toes of the fellow reps.
Seriously forget it
you should have called the number I & others listed quiet a few timesI was wondering if it would. Thank you.

[aznspiki]

on the phone now. I'll let you know in a second.

good luck... :fingers:

[Goodgyrl]

Well I called them and asked about my plan because I haven't recieved a bill in the last 3 months and the rep said because I was on hold for 25 minutes she would automatically give me unlimited text.

[aznspiki]

Well I called them and asked about my plan because I haven't recieved a bill in the last 3 months and the rep said because I was on hold for 25 minutes she would automatically give me unlimited text.

lame reason to give you unlimited text but congrats :headbang2

[Goodgyrl]

LOL hey I got it and I'm not gonna complain. It can be done. LOL I also think she felt sorry for me cus my Sero plan has been messed up since I've been on it. And she could see all the credit's that Sprint has given me.

[ink718]

LOL hey I got it and I'm not gonna complain. It can be done. LOL I also think she felt sorry for me cus my Sero plan has been messed up since I've been on it. And she could see all the credit's that Sprint has given me.
Congrats! ;]

[Goodgyrl]

Thanks. I'm a happy camper now. Now if only Sprint can fix this mess of my bill then I'd kiss the feet of the rep that straightened my whole bill and made it right.

[zedhawk]

ok i called and got it added on my first call. and inquired about 6pm night and weekends and was told normally its 10 bucks amonth to add that. i was lke oh last time they offered it for 5 they said cant do it but will give u a 60 dollar credit with it to make it 5 bucks a month. i was like ok lets try it since i was paying 15 for texting and now its free. going to call tomorrow to get my sisters phone done cause she was nowhere to be found and i need her passcode. cause she has sero. rep i spoke to said he heard in a meeting they might go to 6pm nw next with sero. and if they do to call back and they will change it again. lol i can only wish

[Scrumptious]

Opps...
Guess its time for me to call for my nextel line.

[Scoobmd]

Well I called them and asked about my plan because I haven't recieved a bill in the last 3 months and the rep said because I was on hold for 25 minutes she would automatically give me unlimited text.
Good work, I was on hold for so long that the rep switch me to sero. :clap:

[aznspiki]

Good work, I was on hold for so long that the rep switch me to sero. :clap:

lmao Word..

[heavyd]

Wirelessly posted (WHATEVER IS ACTIVE TODAY: Samsung-SPHA900P AU-MIC-A900P/2.0 MMP/2.0 Profile/MIDP-2.0 Configuration/CLDC-1.1)

First call does it all. Ten minutes hold. . . two minutes talk. I do not even text. just using . uploaders. Nice to have though.

[johnny42544]

GOTIT!!! 20 min hold time and about 3 talking to a very nice agent

[chuckd29]

Got it with no problem. I started off calling the Employee Accounts number, but then quickly changed my mind and decided I didn't want to wait 20-40 minutes, so I took the blackangst route and called the no wait retentions number. Told her that I saw on the website that texts were free now and if it could be added to my plan. She said no problem and it was done in about 2 minutes. I can't check it on the usage page since I just signed up for sero on Friday.

:headbang2

charlie

[quadpants]

Got it added to both of my accounts finally. I was shot down twice when I called from my new account, so I called on my 7 year history account and they added it no questions asked to both lines.

[blivid316]

on that "hidden" pdf document on the sero site it says near the bottom that sprint mobile broadband is $29.99 until june 30th or whatever. i called the sero number and they said it was 50 bucks a month. Any idea what the story is?

[psixichka]

on that "hidden" pdf document on the sero site it says near the bottom that sprint mobile broadband is $29.99 until june 30th or whatever. i called the sero number and they said it was 50 bucks a month. Any idea what the story is?
wrong thread bulky lolol ;)

http://www.sprintusers.com/forum/showthread.php?t=133134

[Scoobmd]

Got it with no problem. I started off calling the Employee Accounts number, but then quickly changed my mind and decided I didn't want to wait 20-40 minutes, so I took the blackangst route and called the no wait retentions number. Told her that I saw on the website that texts were free now and if it could be added to my plan. She said no problem and it was done in about 2 minutes. I can't check it on the usage page since I just signed up for sero on Friday.

:headbang2

charlie

Wow, you are the first few I've read to get it from retentions instead of Employee accounts. Good for you.

[chuckd29]

Wow, you are the first few I've read to get it from retentions instead of Employee accounts. Good for you.

Post 105 (http://www.sprintusers.com/forum/showpost.php?p=1380292&postcount=105)

;)

[barryj1979]

Is free unlimited texting only available for sero plans? Is there anything for the rest of us?

[anskY]

Is free unlimited texting only available for sero plans? Is there anything for the rest of us?
There is a code out there for the rest of you. I used to have it, before SERO. It's hard to pry it though, and only retentions has it

The code gives you texting for $8, then a monthly reoccuring $8 credit, making it free :deal:

[barryj1979]

Anyone else know the code?

[Scoobmd]

Post 105 (http://www.sprintusers.com/forum/showpost.php?p=1380292&postcount=105)

;)
Missed that one :rolleyes:

[DJRider]

I called this evening ( 10 minutes ago) and used the employee accounts number that psixichka posted in this thread. I asked if I could get the free text messaging on my SERO account since it is now included in the plan.

A very nice CS rep said to me "no problem since it is now free on Sero accounts". She asked me to wait while she took off the code of the text messaging plan I had been paying for and added the free code to my account.

I can not believe I got it so easily!!

[ujameel]

A very nice CS rep said to me "no problem since it is now free on Sero accounts". She asked me to wait while she took off the code of the text messaging plan I had been paying for and added the free code to my account.

I can not believe I got it so easily!!

Does adding unlimited text to your SERO account extend your 2-year contract? I ask because I need my sister to get it as well! She's been on SERO for 6 months now.

[ujameel]

Does adding unlimited text to your SERO account extend your 2-year contract? I ask because I need my sister to get it as well! She's been on SERO for 6 months now.

And I got the unlimited text as well since I just signed up for SERO a few days ago and making a call to Employee Accounts.

Never even use more than 200 texts a month....but hey....aint nothing better than FREE :)

[tel0004]

Some reps have extended contracts when adding unlimited text, others haven't.

[SL]

Does adding unlimited text to your SERO account extend your 2-year contract? I ask because I need my sister to get it as well! She's been on SERO for 6 months now.

I was very concerned about this so instead of calling in, I e-mailed eCare instead so that I would have something in writing from a Sprint eCare representative. I made sure to clearly state I did not want my contract extended to have the unlimited text added and to not add the feature if it required contract renewal. They promptly wrote back, added the feature, and clearly stated in their reply that my contract would not be renewed because of the addition. :)

[ujameel]

I was very concerned about this so instead of calling in, I e-mailed eCare instead so that I would have something in writing from a Sprint eCare representative. I made sure to clearly state I did not want my contract extended to have the unlimited text added and to not add the feature if it required contract renewal. They promptly wrote back, added the feature, and clearly stated in their reply that my contract would not be renewed because of the addition. :)

Thanks Future!

[barryj1979]

I called retentions and they gave me unlimited texting for $8 plus a $5 credit for customer loyalty. So unlimited texting for $3. I am on the family plan not the sero plan so I think I got a pretty good deal.

[DJRider]

I called retentions and they gave me unlimited texting for $8 plus a $5 credit for customer loyalty. So unlimited texting for $3. I am on the family plan not the sero plan so I think I got a pretty good deal.

Good deal for sure!

[thunderxls]

30 second call to employee groups, added it to both lines on the account. Rep was nice and said promo just started on Monday. No questions, no hassle.

[orentha]

I've had SERO since late last year, and I tried countless times to get free txt and was told NO every time. Now with this promo, i emailed ecare, got it immediately, with no contract renewal...

[ujameel]

I've had SERO since late last year, and I tried countless times to get free txt and was told NO every time. Now with this promo, i emailed ecare, got it immediately, with no contract renewal...

Did you specifically say in your email to ecare NOT to extend your contract and give you free unlimited text?

[abluesguy1990]

OMG!!!!! :headbang2 :clap: :lol: :haha: I WENT AHEAD AND CALLED EMPLOYEE ACCOUNTS AND THE LADY GAVE ME UNLIMITED TEXT MESSAGES FOR ALL MY LINES STARTING RIGHT AWAY BECAUSE I ALREADY HAVE SERO!!!!!!!!NO QUESTIONSS ASKED

Why don't you try the employee accounts number : (866)250-2221
That's how I got my Sero account after a few tries.

[orentha]

Did you specifically say in your email to ecare NOT to extend your contract and give you free unlimited text?

here's the exact email I sent them:
Question: To Whom It May Concern:

I understand that the newest SERO plans now offer "free unlimited text" text messaging. I would appreciate it if this could be added to my account as well.

I hope this can be accomplished without extending the terms of my current contract, but if I need to renew, I will. I greatly appreciate your time and asistance.

Sincerely,
Me
--------------------------------------------------
on a side note, i didn't care if my contract got renewed anyways, because i just got a loyalty discount last month, and renewed it then, so adding another month doesn't matter to me...

[abluesguy1990]

Don't waste your time emailing just call them up and they will do it over the phone, takes like 10 minutes. :headbang2

here's the exact email I sent them:
Question: To Whom It May Concern:

I understand that the newest SERO plans now offer "free unlimited text" text messaging. I would appreciate it if this could be added to my account as well.

I hope this can be accomplished without extending the terms of my current contract, but if I need to renew, I will. I greatly appreciate your time and asistance.

Sincerely,
Me
--------------------------------------------------
on a side note, i didn't care if my contract got renewed anyways, because i just got a loyalty discount last month, and renewed it then, so adding another month doesn't matter to me...

[steezY one]

"Hi, can you switch me over to the $0 unlimited text for the SERO plan?"

"Sure."

gg

[autoprime]

email only takes about 30 seconds or so and it can be applied to the account by the end of the day without speaking to anyone :)

also with ecare.. you get everything in writing ;)

[steezY one]

email only takes about 30 seconds or so and it can be applied to the account by the end of the day without speaking to anyone :)

also with ecare.. you get everything in writing ;)

Some people are impatient and don't want to deal with the 24 hour response times. :)

[Shqiptar]

OMG!!!!! :headbang2 :clap: :lol: :haha: I WENT AHEAD AND CALLED EMPLOYEE ACCOUNTS AND THE LADY GAVE ME UNLIMITED TEXT MESSAGES FOR ALL MY LINES STARTING RIGHT AWAY BECAUSE I ALREADY HAVE SERO!!!!!!!!NO QUESTIONSS ASKED
Same here! Added it to 12 lines with no contract extension!!!! I told her that I have sero and if the new sero has free txt messaging. She said yes and asked if I want the free text messaging. I said sure and she added it to 12 phones on 8 accounts!!!

[tarq476]

Question for you experts:

My wife and I currently both have phones on a family plan, is there any way we can convert these to 2 SERO plans without paying the cancellations? I called the SERO # and the rep said he could give me the sero, but we would have to start 2 new lines and pay etf's on the original lines. Our contracts don't expire until 9/2008. Any advice would be appreciated.

[steezY one]

Question for you experts:

My wife and I currently both have phones on a family plan, is there any way we can convert these to 2 SERO plans without paying the cancellations? I called the SERO # and the rep said he could give me the sero, but we would have to start 2 new lines and pay etf's on the original lines. Our contracts don't expire until 9/2008. Any advice would be appreciated.

Try again. This isn't the proper thread for this post, though. Please take any further discussion to the thread regarding attempts at getting the SERO plan.

[autoprime]

^ call employee accounts and ask them to switch you over to sero.

an alternate method would be to use ecare and ask them to switch you over and provide them with the sero code .

#CSEROF&F7NEVDO$30----------------------F&F_500 ATM_UNL N&W_7PM M2M $30

[sanyo8100]

Quick question. I have a family member who has a sprint plan that is out of contract.

Would there be a problem if he canceled this week, and then tried to sign up with a SERO plan in 1 or 2 weeks?

[shaner530]

well i never post here but i just wanted to say thanks to everyone that has posted previous. i signed up for sero about a couple weeks ago w/o unl text included and now i just called employee accounts and got unl text added very easily. only took me two calls to get sero and then only two calls to get unl text so not a big hassle at all for me. just wanted to thank everyone for all their posts about "how to get sero" because it has saved me about $30/month. thank you all and i guess my lurking has payed off.

[Goodgyrl]

Quick question. I have a family member who has a sprint plan that is out of contract.

Would there be a problem if he canceled this week, and then tried to sign up with a SERO plan in 1 or 2 weeks?
What would he be canceling? Get him to call retentions and ask them about the Sero plan.

Not sure how true it is but I was told by a Sprint rep that if you cancel you have to wait 3 months to reopen a line with them. Also is he eligible for another line? If so it might would be easier if he opened the new line with Sero and then canceled the other line without having to pay the ETF.

[SkylineGuy01]

I emailed e-care this morning about this and they just added unlimited txt to my plan. My bill will be 37.00 a month before taxes. This is awesome.

[SkylineGuy01]

I just wanted to add that I signed up for the Sero plan in March and I was able to get the unlimited txt for free.

[jjspambox]

I had the unl sms added to all 10 of our sero lines, no questions asked.

[JoeMcR]

I emailed e-care this morning about this and they just added unlimited txt to my plan. My bill will be 37.00 a month before taxes. This is awesome.

They didn't add it to you for free?

[tel0004]

They didn't add it to you for free?

He probably has insurance, since that is 7.00 a month.

[SkylineGuy01]

They didn't add it to you for free?

Yes

This is the email i recieved from e-care:

Dear Sir:

Thank you for contacting Sprint, I received your inquiry regarding the
unlimited text plan.

Effective May 25/2007, I have added the free unlimited text plan to
your account, the $15.00 plan for unlimited text is expired this same day.
Enjoy this plan feature.

If you require anything further, let us know.

Thank you for contacting Sprint, we appreciate and value your business.
I am pleased to add the free unlimited text plan.

Have a good day, regards:

Scott L.
E-Care
Sprint together with Nextel
"Where our customers come first!"

To ensure that we are providing excellent customer service on your self
service experience, you may receive a survey on this response.

[SkylineGuy01]

He probably has insurance, since that is 7.00 a month.

You would be correct. I will always have insurance on my phone.

[Scoobmd]

You would be correct. I will always have insurance on my phone.
Wow, looking at the long list of phones- it looks like you need it! :clap:

[SkylineGuy01]

Wow, looking at the long list of phones- it looks like you need it! :clap:

Yea, I think I used like 11 different Sprint phones last year. About 3 or 4 of the phones on that last I only used like a week or two and went to the shack to swapped to another phone, because I couldnt find the right phone for me. A920 to A900 to 9K in two weeks. Paid full retail and went from one to the other till I found a 9K.

[rusty1492]

Hello everyone

I'm asking for opinions. I have the SERO 500 plan that had night and weekends starting at 9:00pm. I was given unlimited text messages for $8 with a recurring $8 dollar credit and nights and weekends starting at 6:00pm for $10 with a $10 recurring credit.

I found out that my 6pm nights and weekend code expires in 2008 but there is no expiration date on my free unlimited text messages.

With the SERO 500 plan now including unlimited text messages as part of the plan and 7pm for nights and weekend I'm not sure if I should switch to the new SERO plan which would require I extend my contract for another 2 years (I'm 6 months into my contract)

Any thoughts on the subject?

Thanks
Rusty.

[johnny42544]

I have N/W starting at 7pm (was supposed to be 9, but they changed it, and gave me the credit you speak of). I was told that when my contract is up, it will automatically change to the 7pm start for N/W. But they have lied to me b4!

[montuno]

Wow this forum rules...Called cutomer accounts ..call went right through without waiting... rep added it in less than 3 minutes...he said was effective right away..indeed went to my current ussage page and it said unlimited text right away..awsome !!!

[yungwunn911]

few questions..i already have sero.

1) anyone have any idea if sero plans will expire anytime soon?

2) is the free unlimited text forever (as long as sero is valid)?

3) i have $10 unlimited texts, i'm wondeering if its worth to risk the upgrade is this is only temporary.

4) anyway to get a 755p for reasonable price? (100-200 bucks)

thanks,

mike

[yungwunn911]

just called and added this to my account with no problems, thanks!

[tel0004]

1) anyone have any idea if sero plans will expire anytime soon?
SERO will expire Dec. 31, 2007, although it could be extended further, or indefinetly
2) is the free unlimited text forever (as long as sero is valid)?
If its added correctly before June 30th, its good as long as you have SERO. Beging July 1st, It will be impossible to add.
3) i have $10 unlimited texts, i'm wondeering if its worth to risk the upgrade is this is only temporary.
As stated above, this is good forever. Its well worth the risk.
4) anyway to get a 755p for reasonable price? (100-200 bucks)
If you are eligable for an upgrade, you can get a decent price. Depending on conditions, retentions might give you a good deal. Ebay would also have them cheaper, but no where near as cheap as 200.
thanks,

[malinda]

They switched me over with no questions asked..

Dear Malinda Scott,

Thank you for contacting Sprint. I will be happy to assist you regarding your Sero plan.

~~ Sero Plan ~~

I have accessed and updated your Sero plan to include free 7 p.m. night & weekend minutes and free unlimited text messages effective May 29, 2007, when your next billing cycle begins.

Please be assured, these features will remain with your new Sero plan for as long as you keep it, as the additional features will not expire.

Also, you will continue to receive free 6 p.m. night & weekend minutes until July 18, 2008. Once the monthly recurring credit of $10.00 expires for your 6 p.m. night & weekend minutes, you will be billed $10.00 for this feature each month.

If you do not wish to be billed the $10.00 for your 6 p.m. night & weekend minutes, please be sure to contact us on or before July 18, 2008 to remove this from your service.

Once the free 6 p.m. night & weekend minutes are expired from your account and you remove the $10.00 feature, your plan will continue to have free 7 p.m. night & weekend minutes.

I trust this information has been helpful.

~~ We're Here To Help ~~

Malinda, it has been my pleasure working with you today. If you have any further questions or concerns, please do not hesitate to contact us. Your loyalty to Sprint is appreciated.

Sprint values your business and always looks forward to the opportunity to provide you with excellent service now and in the future. Thank you for contacting Sprint and have a great day!

Amanda I.
Team Lead Representative
Business E-Care
Sprint together with Nextel
"Where our customers come first!"

Original Message Follows:
------------------------
================================================== ===========
Customer Name: XXXXXXXXXXXXXX
Sprint PCS Phone Number: XXXXXXXXXXXXX
Account Number: XXXXXXXXXXXXX
Form: Ask A Question-Manage
Topic: Other
================================================== ===========
Question: I am currently on a sero plan that my friend who works for sprint referred me to. I am wondering how hard it is to change sero plans. The one I have come with everything the new one comes with but the new one has nights starting at 7 and unlimited texting for free. Currently I have those two for free but it's only for two years and I plan to be with sprint longer than two years. So, how would I go about getting my sero plan changed to the new one?
================================================== ===========

[spot74us]

I just talked to a rep earlier this morning. He said I can get the plan but I have to cancel my other plan and return my moto Q. Since I just got the Moto Q, he says they won't charge me the early disconnection fee ($200). I loose my # but will be paying a whole lot less $ per month

[powerbookkid]

okay, i've asked for free texting before, and they kept saying no. i finally gave up and had them add the $15 a month plan, because i didnt feel like paying $25 extra for 200 messages! now that my bill is completely screwed up, its over $100 for two phones, both on sero 500!

is it still possible to get the unlimited texting for free with this? should i email ecare, or just try calling tomorrow?

[Scoobmd]

okay, i've asked for free texting before, and they kept saying no. i finally gave up and had them add the $15 a month plan, because i didnt feel like paying $25 extra for 200 messages! now that my bill is completely screwed up, its over $100 for two phones, both on sero 500!

is it still possible to get the unlimited texting for free with this? should i email ecare, or just try calling tomorrow?

Try (866)250-2221 tomorrow. It's the CS for employee accounts. They are very knowledgeable on Sero ins and outs. They should be able to add the unlimited text to your Sero plan.
Now, why do you have $100+ for your 2 plans? Text + Insurance? It seems awfully high.

[powerbookkid]

Try (866)250-2221 tomorrow. It's the CS for employee accounts. They are very knowledgeable on Sero ins and outs. They should be able to add the unlimited text to your Sero plan.
Now, why do you have $100+ for your 2 plans? Text + Insurance? It seems awfully high.
that was my point. it IS awefully high, and i dont even have insurance on either of my lines. hopefully this will straighten it out. i emailed them last night, and i just got the email back. they added it to both my lines, and gave me a credit back! my line is all screwed up, and wont let me see my usage (very annoying, have NO clue how many minutes ive used) but my mom's line now says it includes unlimited texting, and there's no additional charge!!! sprint officially rocks, as of this moment. if my bill doesnt come down, i dont know what i'll do...because i just cant afford this much! thats the reason i got rid verizon. lol. i'm so glad i saw this thread! it makes me very happy. :clap:

[toddc79]

So here's my fun, I tried sending a message to ecare req free texting, got a reply back after a long wait (at least a couple days) saying that the free unlimited texting has been added but my corp discount is not compatible with the sero plan and I could either choose to have a corp discount and a reg sprint plan or a sero plan and no corp discount. The email is nice and confusing basically stating that I need to call business accounts and tell them to remove my discount...

I thought they changed my entire plan to one that included texting free, but apparently they just added a code for free unlimited texting according to another rep, I'm assuming my corp discount will fall off my plan when the changes go into effect next month. What would really stop me from just emailing ecare again to get my corp discount re-added again since every rep basically tells you something different especially e-care ?

I saw someone mention that ecare was yanking people's discounts, but also saw a few people that were getting it no problem, i guess im just unlucky and will have to wait until next month to see what happens... my corp discount was basically eating my taxes on my bill, the only reason i stay with sprint currently is the low cost and the perks (6pm n&w / unlimited data / text etc)

If my bill gets up too high I might as well just get a verizon plan since im roaming on them frequently at home and dropping calls on the sprint network, also I get a nice corp discount on verizon service so at most i'd end up paying an extra $20/mo more than I paid with my sprint discounts in effect... I just hate verzion in general as far as customer service and phones go.

[jumonjii]

Call tech support and get it taken care of.

[toddc79]

I was hoping to be able to deal with this off the phone, I guess I will have to call employee accounts at some point to verify what happened... I spend a good portion of my day on the phone at work, the last thing I want to do is spend time on the phone being the customer end of the conversation arguing with someone... :(

[jjspambox]

The rep may have just been trying to scare you. I would wait and see what your next bill looks like.

[Obliark]

I doubt he was trying to scare ya, More like a warning. "Hey, this isn't right, and when it's fixed, I'll have a note in here saying you were warned" type of thing.

[toddc79]

They should be warning the rep that added the discounts and set up my plan the way it is to begin with, its not my fault, they're the ones that setup my account I don't have access to sprint's billing systems... I think sprint in general will be more screwed if they take away discounts from plans that are contracted...they might as well let me out of my contract early if they're going to warn me for the way their reps setup my account !

[shaunita09]

My rep finally found it , she said it said something like inphonictext?

[CrazyGuy]

I have the old SERO 1250 with 9PM N/W. They gave me 6PM, unlimited free texts, and a 20% discount when I ported from Nextel.

I was thinking about switching to SERO with unlimited text and 7PM included in the plan.

I have about a year left and don't mind extending my contract now even though it will essentially give me what I already have, but I won't have to worry about expirations of texts and earlier N/W anymore.

However, I've heard of some SERO accounts being stripped of perks and am not sure if I ask if they will do this to me.

Is it worth it to ask to change the plan or should I just leave an already great plan as is?

[SmoothieKing534]

Just to let you all know, you are better off letting them discount your account. If you think about it, those of us who get a corp discount, they take that percent off the orignal price of the bill. So, if you allow Sprint to give it to you, then you lose that extra percent of your bill. Just a thought........

[Goodgyrl]

if the discount is only taking about $10 off your bill really y r u complaining? you're on Sero 500 and unlimited text. $30 a month.
man some people really make me wonder.

[toddc79]

maybe i like seeing my bill actually be $30 at the end of the month... not being on a base plan for $30 and my bill ending up being between $40-$50/mo... i think it's simple enough...

[SmoothieKing534]

No, you all are missing the boat! They take the total of the bill and then minus the discounts. So, if you bills starts at $30.00 and you add 6pm for $10.00, then they take the discount off of $40.00, not $30.00. So, in the long run, your discount is larger. You are still getting your 6pm for free, b/c they deduct that after the discounts.

[Bawls]

Booya... Added unlimted txt to my sero500 plan on the first try by calling retentions.

[jumonjii]

So I just checked my online bill. It's cheaper than usual so I went through the charges and credits.

Turns out whoever changed my sms to the free code didn't remvoe the 8 dollar sms credit :tu:

Lets see if that carries onto another bill or not.

[gizard]

Called in (I was still worried as they stripped my corp discount the last time) and got unl text on all three phones no questions asked. Glad I saw this thread yesterday. Overall, still happy about my account even though I lost my 25% discount.

[Niklaus]

This is a neat bit of information...

I don't dare call in case ^that happens to me...

Don't want to lose corp disc...

I'll stay where I'm at for now

[boowooh]

Just like everyone else, I was afraid to ask for unlimited text... for 2 reasons. First, I didn't want my contract extended. Second, I didn't want my discount taken off. For some odd reason, I emailed ecare last night. It was a simple question regarding the unlimited text msging.

This morning, I received an email saying that it was added to both my lines. I emailed back asking if my contract was extended and the reply was a "No". The rep even said to keep the email so I can refer to it later... in case I had problems.

I can't still access my account... I will update later.

[jimkim119]

Just wanted to say thanks to all for the info, I got unlimited text with a 5 min call, no wait. After verification, I told the rep that I had the SERO plan and had noticed the change on the website for unlimited text. She said no problem and now i've got free texting (and now i'll use that push email thing on the sprint mobile email).

[jumonjii]

Bleh... I turned off the push mail.

[psixichka]

I have no clue how to even use it lol

[anskY]

[QUOTE=jumonjii]So I just checked my online bill. It's cheaper than usual so I went through the charges and credits.

Turns out whoever changed my sms to the free code didn't remvoe the 8 dollar sms credit :tu:

They took off my $8 credit :(

[jumonjii]

That sucks. It may be just a carry over I don't know. All I know is that it shows as an 8 dollar credit on both lines for now.

[RonMan]

I just called Employee Accounts. After about 15 minutes of wait time, I was switched to free unlimited text. I spoke with a very pleasant woman who said she was based out of Virginia.

[kentonese]

I just called Employee Accounts. After about 15 minutes of wait time, I was switched to free unlimited text. I spoke with a very pleasant woman who said she was based out of Virginia.
Most of the time I call EA I get someone from Virginia. They are nice folks! :)

[ujameel]

I just called Employee Accounts. After about 15 minutes of wait time, I was switched to free unlimited text. I spoke with a very pleasant woman who said she was based out of Virginia.

Did they extend your contract since you added texting to your plan? If so, what did you say to EA that didn't extend your contract and let you add UL texting for free?

I'm trying to get UL texting on my sister's plan who's been with SERO for some time now. Just trying to figure out what to say....

[anskY]

Did they extend your contract since you added texting to your plan? If so, what did you say to EA that didn't extend your contract and let you add UL texting for free?

I'm trying to get UL texting on my sister's plan who's been with SERO for some time now. Just trying to figure out what to say....
Tell them the truth. That now it comes with SERO for free. You might have to extend the contract though...

[jumonjii]

You shouldn't have to. I asked about that and the rep said the texting code was an attachable option that didn't require an agreement extension.

[ujameel]

You shouldn't have to. I asked about that and the rep said the texting code was an attachable option that didn't require an agreement extension.

Thanks Jumonji :)

[jumonjii]

No problem.

I know some people on here have said that the reps are telling them they have to extend their contract. That's incorrect information.

I called Account Services, Employee Accounts, and Tech Support tier 2 as soon as people were able to get the code active...like 3 days prior to the official release...all 3 departments confirmed it was an attachable option with no AA extension needed.

[Wayne 1]

Thanks jumonjii, employee accounts is still one of my favorite dept's at Sprint! :lol: ;)

[CrazyGuy]

I had the unlimited text messaging for $8 with the recurring credit for $8 making it free for 2 years.

E-Care just made the change for as long as I have SERO. All I did was mention that I noticed it is now part of the plans.

Renewal of the AA is definitely not required unless you change the plan itself. The promotional code apparently is available without actually changing the plan since the e-care rep mentioned this does not require an AA renewal.

[tel0004]

They did extend my contract, and I was still within the Sprint Right Plan Promise. It only added 2 months, and I dont plan on going anywhere, so I'm not worried, and I'm not going to fight it b/c I dont want to risk losing my employee discount, so its possible for your contract to get extended.

[Dan]

http://www.sprintusers.com/forum/showthread.php?p=1070944

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