How many bills has sprint got right for you in the last 6 mos.?

[ajskhan]

We had a set bill of $56.87 for so many years. We had two lines nothing added, just a corp discount (the whole reason we were at sprint - 23%). My parents never wanted to move saying they couldn't get that price after taxes anywhere...

Well - then I found this site about 6mos ago... It is not that I didn't have errors before but it was about 1per about 2yrs...and it was so minuscule it wasn't worth it - all the time I didn't know about SU or retentions, or perks or anything... My parents had a very busy life and cell phones mattered nothing...

I went insane and got everything I needed added until now (including 500texts, and a new line (esentially free))... I got everything I needed.

So, now I have credits left and right... and rebates and this and that and this and that...

I still don't think it should be hard to get a bill right, because this should be nothing for a computer. Take the full size of the bill, minus the credits, apply the discounts and voila. You would think computers in this day could handle this!

[sprintadv]

obviously you've never work with accounting & billing systems. :rolleyes:

[Dale]

obviously you've never work with accounting & billing systems. :rolleyes:

Sprint gotta hire better programmers. Now, how difficult would it be to add up the bill correctly, minus the credits, add the taxes, put on the stamp and mail?

[delawaresace]

i don't know if it's a vocal minority or if i'm just one of the lucky ones, but i never seem to have trouble with my bills.

[nycgay23]

Where's the option for zero? No, I'm really not kidding. It's been more than 6 months too, try 14!

[villeban]

During my last six months none of my bills had being correct. Last month my bill came almoost $300 were my correct monthly bill is $145 and also my plan was changed completly and I was charged TWO MONTHS in advance. Now I am trying to resolve this issue, and not even retention wants to deal with this issue. Also my perks now have expiration dates, were before they had none... Way to go Sprint!

[JeffDTD]

IDK, maybe its because those of us with the sweeter plans have had the body of of our plans laid done by retentions, and small perks added on top of that, (a call back= my situation), but for the most part many of us seem to get our bills done correctly.

Seems like combining random CSR's+ Ecare+ stores= trouble. If retention gave me a deal and bill came out wrong and any different than what they promised, i'd call the first month, and if notated, theyve got all the power to fix it! Two months? I'd call again and demand credits. Three months? Its BBB time and anything after that, i'd be convincing sprint to get rid of me for free.

[JeffDTD]

Basically, I wouldn't stay with sprint if i had more than 4-5 months of consistant unchanging bill mistakes.

I'm surprised and impressed with those of you that do!! Your persistance deserves a hug!

:luv:

[sprintadv]

Sprint gotta hire better programmers. Now, how difficult would it be to add up the bill correctly, minus the credits, add the taxes, put on the stamp and mail?


Until you work in the area, you'd be surprise @ the lack of skilled workers for the area.
They don't grow on trees.
I work for a Fortune 100 company that faces this challenge everyday.

[larry]

I have only had one billing mistake in the past 4 years.

[Duran]

maybe just 1....sadly

[mikeysgirl0228]

There are SO many things a rep can do in less than 30 secs that will make your bill the biggest mess you've ever seen & if this happens, you will be lucky if you are able to get your problem corrected without making at least 1/2 dozen calls (min) to CS. CSR's are more interested in making quota & getting a sale than helping customers do anything.

My problem started back in 9/06. I called in because once again I had invaid charges. I called & talked to CSR that seemed nice... little did I know she was just trying to "sweeten me up" so she could make a sale. When done issuing credit that was less than $5 she noticed that my 2 yr agreement expired 11/06. She said I get a $50 credit if I renewed my 2 yr agreement. I said I wouldn't consider it unless everything stayed the same as last 7 years (3 different accts). She assured me nothing would change. I verified 2 mores times before agreeing & stressed to her that I'd renew only if she guaranteed no changes whatsoever to my acct & procedures. Due to my budget error that month PCS was not paid on time & svc was suspended temporarily. When I got 10/06 bill I was extremely angry seeing a charge of $20 for a "reconnect fee". Later that week I called in to CS & explained what CSR 9/06 had told me re: NO CHANGES & that things HAD CHANGED!! The CSR then told me that it was a new fee for Sprint & that it was valid. I again explain what CSR in 9/06 had guaranteed me. CSR finally agreed to credit the $20 charge as 1 time courtesy but any further fees would be valid. I then told CSR that I wanted to cancel renewal of 2 yr agreement (old agreement had not expired) & they could chrg my acct the $50 I was originally credited. CSR refused & told me that was too bad & there was nothing she could do. I asked for Supervisor at which time she disconnected call. I called back & went through this again with another CSR explaining that I did not want to renew my 2 yr agreement 11/06 & to chrg my acct for $50 credit I had received. She refused & was irate because I told her that I was not going to waste her time or mine, I wasn't going to add anything else to my acct & would not even discuss anything besides my problem I was calling about. I realized that I wasn't getting anywhere & I asked for her Supervisor. She put me on hold & finally someone came on the line claiming to be a Supervisor (she did not act like any Supervisor I have ever met!!!) I went through it again trying to stay calm, reminding myself that these CSR's aren't the one that convinced me to renew my 2 yr agreement under FALSE PRETENCES. Unfortunately this "supervisor" was also rude, short with me & made it clear she wasn't going to assist me. I then asked for her Supervisor & she refused. I asked for the # for Corporate Office, to adv them their reps & supervisors were refusing to research the situation to resolve it. Supervisor refused to give me Corporate Office #. I said I know Sprints policy when A CUSTOMER requests # for Corporate Office they are to provide it. She chuckled & said she didn't have access to that info. Realizing I was getting nowhere I asked the Supervisor to note my acct so there was documentation I had called etc. She assured me that it would be noted. I terminated call & waited 30 minutes & back to get Corporate Office # or an address. By the end of the day I'd talked to 3 more CSR's that said they couldn't give me the # I was requesting. I decided to try a Sprint Store later that week.

Before I could go to Sprint Store my husband came home & told me he broke his PCS phone & that he had decided to wait until he was eligible for Equipment Upgrade Program to replace it instead of the ERP. I called Sprint end of 10/06 & explained what happened & I to remove his ERP, 7pm N&W, Vision & all extra charges besides basic charge for line. CSR I talked to was pleasant & said she would take care of it all, put me on hold & then came back on line & said it would be removed in a few days when new billing cycle began. I agreed. I again requested Corporate Office #. She put me on hold again & then came back 2 minutes later & said she couldn't provide me with that info. At that point I was so mad I told my husband I would deal with it in 11/06 before current agreement expired.

End of 11/06 I got my bill I noticed the same charges on my husbands line as well as a few on my line that were incorrect. I called CS to get this corrected & advise my husband did not have cell to use & did not need extras. CSR advised he had made the change. (He too stated that he did not have the Corporate Office # to give me)

When I got my next few bills I saw they were higher than expected but was having a difficult time getting through to CS during their office hours due to extended hold times. When I was finally able to contact CS about the bills etc (about 1 1/2 to 2 months ago) I advised CSR that I had requested to have svcs removed from husbands line since 10/06, & according to billing had still not been done & no credits issued either. She became upset at the inconvenience of having to go over so many months of billing. When I heard the irritation in her voice I asked for supervisor. Supervisor came on the line. I explained everything from 9/06 on. She apologized & said she would take care of billing problem & issue the the credits due. She said it was going to take extensive research. I told her according to bills credit was due for extras on husbands line since Oct, original $20 reconnect fee as promised, & had also noticed another fee on bill from svc being interrupted in error after bill was paid in which service was turned right back on. Supervisor was going to go through bills, issue two $20 credits, issue credits for incorrect charges on husbands line. I also pointed out that at least for last 2 mos I was charged for text messages when I had vision plan. (phone I had then couldn't send text messages either) I said phone had been set to press "1" to allow roaming calls to be made or received & I had not accepted roaming charges & had been charged repeatedly for roaming & long distance in error. She assured me it would be taken care of & research done on roaming charges & would issue credits for charges billed & call me back the next day to update & give me the total adjustments for errors.

I wish I could say this all turned out okay but it has not & believe it or not this problem has yet to even be resolved!! I received call from coworker of Supervisor stating she had issued $50 credit! Another employee that didn't follow through. She issued a lump sum credit which was much less than billed. I attempted quite a few times to contact that Supervisor through her employee id with no success.

I called 1 1/2 wks ago to order cells for both of us using Equipment Upgrade Program. I was on hold for 1 hr & 5 minutes & transferred 6 times! CS transferred me so many times the CSR placed the order had to call me back because we couldn't hear each other because of the diminished connection from all the transfers. Thank God that CSR did as she said & called me right back. I explained the 6th time that I needed to order 2 handsets on upgrade program & request web rebate. She handled everything promptly & also changed my address which I had requested each time I had contacted CS. I received the handsets the next afternoon & called to have them swapped with our current cells. MISSION ACCOMPLISHED!!!! But, little did I know 2 days later I would receive a call from my mom saying UPS delivered a package to her address from Sprint. (which had been our old address) I told her to open it...THEY HAD SHIPPED A 3RD PHONE I NEVER ORDERED TO MY OLD ADDRESS!!!! I called CS to advise them of this & the CSR told me they had no record of it & would not tell me what to do with the 3rd handset. I told him that it was Sprints error & I would not pay to ship it back but I could drop it off at Sprint Store in my area. He said I couldn't do that & there was no record of 3rd phone being shipped. I COULDN'T BELIEVE I WAS TRYING TO HELP THEM FIX THEIR ERROR & HE DID NOT EVEN TRY TO FIND OUT WHAT I SHOULD DO WITH THEIR EQUIPMENT.

So, here I sit with a 3rd cell phone in box, no calls from Sprint to tell me what to do with it. I have yet to have correct adjustments applied for previous CSR mistakes, or to be able to get Corporate Office #. I had requested when swapping out husbands cell to have ERP put back on acct but the way no CSR wants to do the job their paid for....I feel I should call back to CS to verify was added but I'm afraid to because I don't want to find out that another rep did not do what they were supposed to do. As if all I have been going through for 8 mos is not enough, I received bill that was due end of this month which should be $100-$105 & it was $160!! What do I have to do? How much is a Sprint customer supposed to take before complaining to an outside agency? Am I to ASSUME all these Sprint employees know they aren't doing their job according to company protocol & they are refusing to give me Corporate Office # to avoid disciplinary action? Or, is it that one of many CSR's I have contacted has put notes on my acct advising not to give me Corporate Office # because they're afraid of reprocussion for their actions? Shouldn't someone really rethink pushyness of Sprint CSR's to shove additional features/services on customers constantly? I think these employees need to remember that old rule....without your customers..there would be no business & employees wouldn't have a job.

[mikeysgirl0228]

I would also like to make a quick request that if anyone has any information that could help me get this huge problem resolved, such as someway to contact Corporate Office it would be greatly appreciated.

[samnoels]

I've been noticing that too. Sprint has been constantly crediting me and adjusting my account...They keep making billing mistakes and now I watch over my statements like a hawk..

[plik]

With the exception of about the last two years, I've been with sprint since 1999. I have had ZERO messed up bills.

Getting your bill "messed up" is a direct result of plan changes, with the exception of a rep adding something by mistake or not putting something on.

Those "errors" are little things like proration that the reps never informed you about.

[NINO63004]

yeh they have been pretty good since they fixed my account with the plan mix ups. since then everything has been solid.



Nino

[mikeysgirl0228]

With the exception of about the last two years, I've been with sprint since 1999. I have had ZERO messed up bills.

Getting your bill "messed up" is a direct result of plan changes, with the exception of a rep adding something by mistake or not putting something on.

Those "errors" are little things like proration that the reps never informed you about.
The mistakes on my bill have not been from any plan change at all. We are getting charged for text messages that are included in the plan we have, for roaming charge when we have not been in roaming or accepted roaming charges on our phone for at least the last 6 months, long distance charges due to the charge for roaming & the other billing mistakes have been from reps clearly not even making an attempt to do the job their paid for and remove services that a customer requests. And then to make things worse they try to stop customers from going "over their head" so they don't get in trouble with their supervisors. I know their computer program quite well as I used it for over 2 years. Removing simple add ons takes just a few minutes and as long as it is removed or added on your next billing cycle will not cause any prorated charges or billing issues. These reps just don't want to bother if they are not going to get commission for it....and that is extremely sad to me. If they doin't want to bother doing their job then they need to find a new one and quit putting us through the ringer.

[plik]

The mistakes on my bill have not been from any plan change at all. We are getting charged for text messages that are included in the plan we
have

Getting your bill "messed up" is a direct result of plan changes, with the exception of a rep adding something by mistake or not putting something on.

123456

[Wayne 1]

I haven't had ANY bill problems in the last six months!! :lol: :fingers:

[villeban]

Well... I decided to try again retention to say if I would be able to resolve my problem, and Im glad to see that everything has being taking care of. I will see the bill next month to see what has being done. Wich me luck!

[rmship]

I have 5 lines and change voice line to 2 data card lines, 3 phone lines plus 2 data lines.

The data lines are sero lines, but the order shipment got screwed up and here is my problem.

charged $450 bucks for returned card and 1 undelverable card. wrong address, now bill was $850 bucks. After repeated calls to retention and ups tracking number showing date it was returned to louiseville ky, no one wants to touch bill saying warehouse must correct bill, anyone ever had this problem? outcome?

[villeban]

Yes... Same thing happened to me, but with two A620 and one Treo. What I did? I talk to every single department on Sprint until it was resolved. Took me about two months to clarify everything. Keep calling!!!!

[rmship]

thank vill , I will...they promised that the would call me by 2morrow 12 noon. :haha:

[Wayne 1]

thank vill , I will...they promised that the would call me by 2morrow 12 noon. :haha:



If they don't call back tomorrow and resolve the situation to your satsifaction, call ORDER SUPPORT since they are the proper dept to deal with this situation. The fact is they are the dept other depts at Sprint call, to deal with this problem.

[BrettW]

havent had a billing error in over a year

[jdl1219]

For some reason Sprint keeps changing the unlimited text feature on my son's phone. In October it caused a $750 over billing. This month it a $323 over billing.

When & if we get this straight I plan to ask for a sticky note on my account "Do not remove Unlimited Text on '0250' without written approval form jDL."

Can they do that?


Cheerful Salutations,

jDL

[jdl1219]

If you have an over billing (Has anyone ever been under billed?) and Sprint refuses to fix it shouldn't the US Post Inspector be interested in investigating postal fraud. Similarly if the account is set up for auto payment shouldn’t the Treasury Department investigate wire fraud and banking fraud?

Why aren’t utility companies concerned about this?

BTW: There is a 1% royalty if this works for you. :deal:

Cheerful Salutations,

jDL

[Kobe4MVP]

Usually pretty good w/ my Bills

[Wayne 1]

For some reason Sprint keeps changing the unlimited text feature on my son's phone. In October it caused a $750 over billing. This month it a $323 over billing.

When & if we get this straight I plan to ask for a sticky note on my account "Do not remove Unlimited Text on '0250' without written approval form jDL."

Can they do that?


Cheerful Salutations,

jDL



I don't see why not, they notate every thing that gives them an ADVANTAGE over customers. Call them and explain this is a chronic problem and you are looking for relief. A high priority notation sounds just like what the doctor ordered!

Then, immediately after you ask the csr to notate the account and hang up, email ecare and get that notation IN WRITING! Then you've got'em in writing and you have a little leverage! ;)

[grlnxtdr681]

Here is what happened with my account. January I called and paid for a Moto Q. I can't charge to my account so I paid by credit card. The t and y button where stuck after a week, so I called cust. care. They told me I had to call lockline. I informed the ill-informed woman the phone was a week old, why would I pay 50 for something that is still under warranty? I was transferred to retentions. They helped mess up my account severly(sp*). They placed a temp. credit on my account for the cost of the replacement phone and ordered me a new phone. I called 2 days later to get the tracking number and put it in the UPS site and found out my phone went to an address in Michigan. I called retentions back and explained the situation. I was assured several times that my account would not be charged for that phone and she was placing a perm. credit for that phone and placing a second temp. credit on the account for the other replacement phone. Now my account is showing two charges for that one phone when I sent back the defective phone and never recieved the phone that went to Michigan. Everytime I call to get the problem resolved they just place more temp. credits on the account and it's just one big mess. There was a period of every other day our phones were turned off because of this crap. I think our account is actually staright now, I am crossing my fingers that it is because my God that was irratating. We were thinking of going to Verizon is how angry we were.

[Wayne 1]

grlnxtdr681:

Email executive services, explain the situation to them, and :fingers: , they may be able to help. :headbang2

[The SPCS Guy]

Every single one! Not one complaint about a bill. What I have I should be charged for. What I downloaded, I was charged for and not one cent incorrect.
I never tried to get over by downloading something and then claiming I didn't do it. LOL

JE

[honey50]

Year and a half not one cent over or under billed... I think sprint billing system is write on the money..

[alaron]

Until you work in the area, you'd be surprise @ the lack of skilled workers for the area.
I don't buy that for a second. There are always skilled people available for a job. Now if Sprint is too stingy to pay good salaries (I have no idea what they pay), that's a different story.

[sprintadv]

I don't buy that for a second. There are always skilled people available for a job. Now if Sprint is too stingy to pay good salaries (I have no idea what they pay), that's a different story.


Obviously, you have some knowledge of financial systems? Or speak from experience?
You can have all the talent in the world, but it's still in the execution @ the end of the day.

I've been around tooo many "rocket scientists" that can't make a cup of coffee much less calculate monthly statements.

[alaron]

Obviously, you have some knowledge of financial systems? Or speak from experience?
Yes, I write software for a financial institution.

[sprintadv]

What a cowinky dink- I do too.

[alaron]

rofl, ok. :)

[grlnxtdr681]

Well I think it's fixed but I am holding onto the tracking numbers for those phones for at least the next 2 months. Thanks for the advicethough because that was my next step.

[Marlon_JB2]

All 6 of them. :) Now about this time last year... uh... no. I'm still trying... to this day... figure out where those Vision charges could have possibly come from.

[deanwoof]

they've all been right for me and my 3 wireless advantage lines. the only things "wrong" have been in my benefit. i have a 120 bill credit and at 4.50 a month, it's going to take forever for it to zero out....

[jsaavedr1]

When there is a billing issue with a plan or phone what not call cust care DO NOT dial *2 call 1-877-909-4806 this is a specific call center in virginia somewhere but they have one of the best customer satisfaction scores, I have called them and they have always resolved my issues right then and there.

[james2K]

the only credits i've had to ask for were due to the system automatically charging handset upgrade fees when I do an ESN swap and the rep not placing the waiver on there. otherwise it's all good in sprint land for me.

[Jonathanlc2005]

my bill has been good so far but my only issue is i bought sprint tv after my new billing date and it will charge me double one month then none the next month

[w7excursion13]

All my bills were correct.

[sprintcsr123]

well judging by the results i would say people dont have as many billing issues as they let on, in my experiance, and no offense to anyone, its not sprint who messes up, its people who have usage that they dont want, and dont feel they should pay for

[mikeysgirl0228]

well judging by the results i would say people dont have as many billing issues as they let on, in my experiance, and no offense to anyone, its not sprint who messes up, its people who have usage that they dont want, and dont feel they should pay for
Well, I hate to break this to you... regardless of whether you are a Sprint employee or not......there is absolutely no way that you can say that it is the customers error or over usage when I get charges on my account that even a supervisor has admitted are impossible for me to have had since I was getting charged for services that my phone was not even able to do (text messages!!) I can't quite understand why you feel that you would be correct in anybodys mind by blaming customers when it has been documented that Sprint was having billing issues with its system.... are you trying to say that Sprints billing program issues that have been documented, & if you are a Sprint employee, you would be well aware of happening, are the customers fault??? What.....you want people to believe that a customer forced CSR's to send out the wrong equipment or multiple equipment, it was the customers fault that handsets are being sent to the wrong address & in some cases apparently even the wrong state? You want us to believe that customers want to have equipment charged to their accounts and that customers request to have them shipped to the wrong state? I can't believe this!!!! I would like to know what results you are talking about. If you are talking about the poll results....then that may be the problem....because if a Sprint employee believes that having only 68% of customers receive correct bills for 6 months straight....well...there is not much else to say but that is really sad. Maybe what really needs to be done is Corporate Office look at that percentage & see how it would be if everyone of their CSR's only made 68% of their sales quota that is required (& raised every year) by the company. To me that says it all. It looks to me as though Sprint is making it very clear that it is more important to them to have employees making high percentage of quota in sales than it is to have accurate billing for their customers. Nobody can make me believe that an employee that only makes 68% of their sales quota every month would still be working for the company. They would be terminated for not making quota after a certain number of months but yet 32% of Sprint customers are supposed to tolerate and come to expect that a minimum of 1 bill out of 6 will be wrong. That says it all!!!!!

[ImSoNotEmo]

All six for me! Man Sprint is the best!

[alaron]

its not sprint who messes up
That's scary.

[ajskhan]

Sorry, for not putting ZERO - just take 1 as zero...

Honestly though - they really gotta work on tihs. I am sure when my plan is all straightened out, finshed recieving credits for rebates, this that, and the other... it will be fine. Actually, now that I think about it - it is really not that bad. Within the last 9 yrs, this 6 mos, is the worst... Other than that it is fine!

Well, Sprint - ya still gotta work on it!

[Goodgyrl]

The whole year that I've been with Sprint they've messed my account up. I ended my account with my mother in Feb. They billed me $10 for roaming. Roaming was included in my plan. So that's not my fault that was on Sprint. Now that I'm with them under my own line they've done nothing but mess up. I called them about 3 weeks ago to find out how much my bill was. I was told repeatedly by 5 reps that my bill hadn't posted yet and the reason my bill was so high was because my father switched to Nextel and the rep messed up his credit and that my sister was two months behind. I was told this for a whole week. Last week I get a text telling me I was reaching my spending limit. I called Sprint to find out what was going on since my SLB was $300 and my bill amount was $304 but everytime I called *2 or *4 it tells me that I still got $193 before I get to my spending limit. The first rep couldn't tell me anything but that the automated system was wrong and to not listen to it. And that Sprints billing system was acting up. So I hung up on her and called back and got someone else who took the time to explain to me that the whole time that I was calling about my bill that it was infact MY BILL and my sisters bill that made it $304 and that my father's bill was with Nextel and didn't show up on this account. So that wasn't on ME that was on SPRINT since I was calling them to find out about my bill and was told I didn't have one. Even though I should have since I had just started a new line of service. I'm really upset with SPRINT right now.

[w7excursion13]

well judging by the results i would say people dont have as many billing issues as they let on, in my experiance, and no offense to anyone, its not sprint who messes up, its people who have usage that they dont want, and dont feel they should pay for
There werent many people that posted in this thread. Now if I went back a year,then yeah Sprint has screwed up my bill during that time frame. They were at fault and after many phone calls, my billing problems were fixed. Im glad to be on recovery road lol.

[teh_toidi]

I haven't had a billing issue in over a year and even the last one was a minor one, and only one of only 2 billing issues I have ever had with sprint, which I have had since sept 04. Both of which happened after phone number changes

[sprintcsr123]

That's scary.
your comments get on my nerves you picked out one thing out of what I said and played of it...its rather annoying

[sprintadv]

Usual suspects shows up all the time in these types of threads...

[sprintcsr123]

There werent many people that posted in this thread. Now if I went back a year,then yeah Sprint has screwed up my bill during that time frame. They were at fault and after many phone calls, my billing problems were fixed. Im glad to be on recovery road lol.
i would NEVER deny the screw ups, i just clearly stated from what I see MOST of the time, people seem to think we mess up, when they just dont understand, I know there are errors, ive seen em, lol...but alot of calls I get escalated are for stuff that actually is valid :frustrate :)

[eirrom]

My billing has been quite good except the last 3 months, ever since I had to get a replacement phone. 18 months good, last 3 pretty bad. This month's bill I was charged for 2 data plans (PV TV & PV Music) at the same time! I called in last week regarding this and the lady said she put in for the credit and it would appear on my acct in a couple of days. A week later, no credit. I call today to say my credit has not appeared yet. The man I spoke to was unable to find where I had called in earlier for the credit. He said he would "put in for the credit" right now?!?!? Will see if it happens this time. Calling each month to get my account fixed is getting a little old.

[alaron]

your comments get on my nerves you picked out one thing out of what I said and played of it...its rather annoying
I went back and reread you post, and I don't see why you think I did anything inappropriately or out of context. It's fine that my comments get on your nerves; I can live with that.

[alaron]

i would NEVER deny the screw ups, i just clearly stated from what I see MOST of the time, people seem to think we mess up, when they just dont understand, I know there are errors, ive seen em, lol...but alot of calls I get escalated are for stuff that actually is valid :frustrate :)
That's putting a different spin on what you said before, and I do agree with this point of view.

[sprintcsr123]

That's putting a different spin on what you said before, and I do agree with this point of view.
i doesnt matter to me if you do or dont...thats what its an opinion

[alaron]

i doesnt matter to me if you do or dont...thats what its an opinion
I don't see where you wrote "in my opinion" or "it is my belief" or anything else that would indicate an opinion rather than a presentation of fact or observation.

EDIT:
Nevermind, I get what you're trying to say, and I'm just nitpicking.

[sprintcsr123]

I wasnt aware I had to write that it was my opinion....i didnt put any facts to back up what I said...I put in my experiance (my experiance...things Ive seen) thats what I think...what I thnk...not what I know. that usually indicates that its an OPINION...but next time I will clarify it for you

[Xial]

They've pretty much nailed all of my bills properly.

The couple of times that I've had any questions, I generally call in, politely explain what I've done, and ask questions in regards to preventing that for the next bill.

I never ask for a credit on them.


As a Tech Support Rep for an unrelated company, I know that a very calm demeanor, and not begging for or demanding credits usually carries one farther through the system for perks than screaming right off the bat (I actually roll my eyes, and grab my energy drink for a sip when someone calls, screaming about how they can't do something). If you get a CSR who's being a jerk, politely tell them that you don't have time to complete the call at the moment, and that you'll call back later. (Depending on what software they use at Sprint to track phone calls, they can leave a note saying that you hung up, if you don't tell them something about not having enough time to complete the call. Make an excuse. Any excuse. The toast is having babies. The jam just tried to commit suicide. Something.)

Call again, and try speaking with a different CSR, but stay calm. :)
You'll sound Neutral to most of us. ;)
(If you sound apprehensive, they'll eat you alive. If you sound irate or demanding, they'll screw you over in a heartbeat, just to get you off the phone. If you sound neutral, though... it usually works. :))

[alaron]

The toast is having babies. The jam just tried to commit suicide.
Thank you for brightening my day! :hee:

[Xial]

Thank you for brightening my day! :hee:
Well hey, the Jam *did* knock up the Toast earlier, though he thought he was going to get away with it. When the Toast fingered him as the father of her baguettes, the Jam tried to slide off the kitchen table to his death.

Unfortunately, he forgot he was made of plastic. No crackly doom, but just a little sticky spillage (of the same kind that made Toast with child, so to speak :P).


But yeah, it helps to part the line with some sort of excuse. :tu:

[specialguy]

Ask me next month!!!

I recieved a notice that my invoice format will be different next month. I think it is due to moving my account to the other billing system.

[Wayne 1]

They've pretty much nailed all of my bills properly.

The couple of times that I've had any questions, I generally call in, politely explain what I've done, and ask questions in regards to preventing that for the next bill.

I never ask for a credit on them.


As a Tech Support Rep for an unrelated company, I know that a very calm demeanor, and not begging for or demanding credits usually carries one farther through the system for perks than screaming right off the bat (I actually roll my eyes, and grab my energy drink for a sip when someone calls, screaming about how they can't do something). If you get a CSR who's being a jerk, politely tell them that you don't have time to complete the call at the moment, and that you'll call back later. (Depending on what software they use at Sprint to track phone calls, they can leave a note saying that you hung up, if you don't tell them something about not having enough time to complete the call. Make an excuse. Any excuse. The toast is having babies. The jam just tried to commit suicide. Something.)

Call again, and try speaking with a different CSR, but stay calm. :)
You'll sound Neutral to most of us. ;)
(If you sound apprehensive, they'll eat you alive. If you sound irate or demanding, they'll screw you over in a heartbeat, just to get you off the phone. If you sound neutral, though... it usually works. :))


Good idea's, to me the bottom line is the customer must believe their best friend is the rep on the other end of the line. Courtesy and respect will carry one far when dealing with CS.

[brett707]

I'm not too worried. I just signed a 2 year agreement 7 days ago.

On the day I activated service (online), I initiated a chat session to ask a few questions. Once my questions were answered and I was ready to order, the rep told me to use a specific POWERUP code on the order page, then I would receive a phone purchase credit. Plus I would get free shipping and my activation fee would be waived.

I told the rep my order page already showed the aforementioned discounts. He said, and I quote, "That code may not always work."

There was a brief, yet uncomfortable, moment of cyber-silence.

Then I made a disparaging comment about Sprint's reliability. Call me insensitive. I couldn't help it. It's just that I like my universe neat and orderly. "May not work" isn't good enough when my mother-in-law finally calls me on my new Sanyo M1 (oh, she'll call) to apologize for labeling me an effeminate, Hungarian egomaniac. I demand nothing less than 5 bars for that call. May not work?

But he took my remark on the chin, and said he only wanted to make sure I got my savings.

Great fellow. Looking out for me like that.

Anyway, (too late to make a long story short...) I nearly exited off the site at this point, but in my area I have to choose between Sprint or Alltel. Many of my friends with Alltel are really unhappy with the coverage here. And not only that, that Chad guy from the commercials just doesn't inspire me to "Come and get my love."

Sprint has the "Power Up" slogan. That's a good, manly slogan for Hungarian egomaniacs.

Back to the point here... I get my bill in the mail yesterday, and guess what?

Big fat activation fee!

So I shoot an email to 'em and demand (politely, yet firmly) that they show me some love and remove the fee.

They did.

So I'm good. Problem fixed. I'm "powered up." Sprint showed me some love. Suck on that Chad.

[diannnoeora]

Last months was right, for the first time since August of 2006. Or at least is was close enough that I didn't bother to call in about it.

[jdl1219]

In the last six months I had several errors. The latest was a $200 early term. fee for a phone service that we just extended. I think it has been corrected in only two calls.

My question is still how many of you have had an error in your favor? Did you get THAT fixed?

I want to refer the next big error to the postal inspector.

[alaron]

My question is still how many of you have had an error in your favor? Did you get THAT fixed?
Last month, and yes.

[Goodgyrl]

Last month I didn't receive a bill and next months bill is going to be messed up because ecare took it upon themselves to change my plan without my autherization.

[Shoshana]

4/6 were correct and the two that weren't were off by less than .50 ... for some reason one line occasionally shows up with less than .50 data usage. I got tired a long time ago of calling in about it, I just call in for a dropped call and don't look back. If I don't call in, they don't have a reason to touch my account.

[ajskhan]

another one wrong today...

[sprintadv]

^^^User error jinx.

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