How to move my Grandfathered VIsion to PV?

[nathanielmark]

Can someone clarify this for me? YOu call up and say "technical support"? Then ask that your phone # and existing plan be reassigned to the new phone ? Is there anything else?? i just bought the A610 off the web. I was one month short of the full 150$ rebate on wifes phone when she lost the phone. i got ecare to agree to credit my account for $150 once the phone is activated. in the email, they expressly stated that i could "go pick out a phone and keep my existing plan". i think this statement supports reasonable reliance for my phone purchase with fair expectation that my plan will remain unchanged. im just wondering how much hassle i will have to deal with to get it straightened out correctly.

[kentonese]

When they said you could keep your "plan", I think "plan" refers only to how much you pay per month for your minutes, and not any add-ons, ie. Vision, text messaging, etc.

Sprint will always make sure you have a Power Vision pack if you have a Power Vision phone, and vice versa with Vision.

You will have to inquire about getting free/discounted PV or return the A610 (M610?) and get a Vision phone.

[nathanielmark]

I guess we will see what happens. I am not sure why Sprint would want to alienate loyal customers. might be worth a call to exec svcs or letter if need be.

[kentonese]

Good luck. Let us know how it goes. I am not exactly sure why they do that or how the Vision/PV technology works. My house is in a fringe area and PV is not always readily available. In those cases, when I try to go on the web, it uses Vision.

[nathanielmark]

its not the $10 per month for me so much as the principle. i have a good plan though no freebies through retentions. when vision first came out i jumped on it with an 85$ per month 2000 minutes over 2 lines with unlimited texts, vision and PCS-PCS. then i got a corporate discount of 15%.. i pay 80 bux after fees and discounts... i generally only use 1000 minutes or so per month probably average under 100 texts per month and might use the wireless web a few times a month... i am starting grad school part time this fall and the thought of paying more money for any of my monthly services just hits a sore spot with me. i am something of a tech enthusiast and early adopter and though i dont find much benefit to the data existing services, i like knowing it is available when i need it. with my employment situation, i could wind up adding a PC card + unlimited data plan at any given time... i never miss payments and started on with sprint in late 2000. I have had my problems with sprint (as have others i have seen)... terrible service issues, especially when vision was new.. got lots of free months given to me because of their screwups... up until now, i was a loyal customer and virtually everyone i know uses verizon and always seem to have dubious impressions of sprint. i always tell them sprint has the best data network and comparable voice coverage to verizon at much better prices... if i was forced to either pay $10 a month just to keep the services i already in order to use one of the new nicer phones, i would be very irritated. it just doesn't make sense from a business standpoint to do something like that. obviously, i would probably stay with sprint for some time, but i would certainly start evaluating other options. asking for freebies is one thing, asking to keep the status quo is quite another. powervision is just an evolution of sprints network but a reasonable implication of signing up for sprint data services (vision) is that you would not be restricted from buying newer phones and that you would be able to use whatever network improvements sprint made... i can understand extra charges for extra services (tv, etc).. but how much difference does it make that i can send that rare email or check sports scores a few seconds faster.. certainly not worth $10 bucks a month, especially when i am trying to cut back for school budget

[kentonese]

I understand what you are saying. See what you can do though. I know what I told you isn't exactly the best news in the world but talk to a CSR first and see what can be done about getting you upgraded to a discounted PV plan. Explain that you have been a customer since Vision was first introduced so you have a gf'ed Vision plan. Then say that you understand you may have to give that up because you are going to be using a PV phone but you are hesitant. Then ask if you qualify for a discount on your PV pack based on your long time standing.

I'm sure you are preparing for the worst right now but give them a chance first. I would probably try a couple of times before I drop the hammer. ;)

[heavyd]

Wirelessly posted (WHATEVER IS ACTIVE TODAY: Samsung-SPHA900 AU-MIC-A900/2.0 MMP/2.0 Profile/MIDP-2.0 Configuration/CLDC-1.1)

Have a rep do esn swap with p2k system. It will only change devices . . . not your Vision plan. I have done it dozens of times.

[nathanielmark]

can you tell me exactly what options to say when i call in? Ask for "technical support" then specifically request ESN swap or do i also mention P2K system, specifically?

[nathanielmark]

the more i think about this the more irate i get. i am starting to think T-mobile. I don't need anything more than vision speed right now and have no interest in power vision extras... i actually looked over their plans and think i could get away paying less there then i do with sprint as I only use half my minutes and they have that fab five or whatever it is.

[alaron]

I'm not an insider, but it seems that P2K systems are being phased out. Six months ago when I did an ESN swap, I asked the CSR if she had access to P2K and she said "yeah, no problem".

[kentonese]

the more i think about this the more irate i get. i am starting to think T-mobile. I don't need anything more than vision speed right now and have no interest in power vision extras... i actually looked over their plans and think i could get away paying less there then i do with sprint as I only use half my minutes and they have that fab five or whatever it is.
You should call retentions then. They will have better plans to offer you than what you see on the website. Hopefully they will work with you.

[deanwoof]

when you switch from basic cable to digital cable with HD because YOU want it, there is a hike in what you pay monthly to your service provider, as well as for the equipment.

when you switch from basic vision to power vision because YOU want it, there is a hike in what you pay monthly to sprint, as well as for the equipment.

sprint already did your upgrade early. your wife could have been without a phone for a month. but sprint, being nice to their loyal customer, agreed to treat you better already by getting you the phone you wanted early.

[nathanielmark]

DeanWoof - your analogy is poor but I am sure it is more a function of your cognitive abilities (a fact which is further evidenced by your stated occupation) than any deceitful intentions - so no hard feelings.

the problem is that i can watch Standard Definition on my HDTV. there is no need to buy special services to enjoy standard definition tv on my HDTV. similarly, as i have a voice plan that includes unlimited data service (regardless of what Sprint marketing is choosing to call it), i should be able to use that service on any phone that will support it (By your reasoning, I should have been forced to pay for Ready Link when I had a Sanyo 8200).

Sprint has been hemorrhaging customers to the point you have to question their business objective at this point. I use less than half my minutes and barely use data. I have no time or interest in silly gimicks like Sprint TV. If they don't want my reliable (roughly) $1000 annual revenue, I am sure one of their competitors will do so.

We will see what happens, if they are going be inflexible with me, I will return the phone after a few weeks of use, go buy another 8200 and use it for my mobile internet connection until I decide to move my business elsewhere.

[TedCassely]

DeanWoof - your analogy is poor but I am sure it is more a function of your cognitive abilities (a fact which is further evidenced by your stated occupation) than any deceitful intentions - so no hard feelings.
HaHaHa :D

Retentions will most likely discount your PV plan to reduce the cost so it mirrors regular vision, I did this last month when I moved from the Treo 650 to 700

[kentonese]

I would definitely go the retentions route.

[nathanielmark]

p.s. i found out that sprint actually screwed something up to my benefit. one of my lines is already out of contract and the other ends in september. i decided to forgo the rebate for now. if i am able to get the new phone successfully connected and see my plan remains unchanged over next billing cycle, i may ask sprint to honor the rebate at that point in consideration for a 2-year extension. i have enough back and forth with about 4 ecare reps to substantiate almost any position i would want to take on this.

[inftaxs]

when you switch from basic cable to digital cable with HD because YOU want it, there is a hike in what you pay monthly to your service provider, as well as for the equipment.

when you switch from basic vision to power vision because YOU want it, there is a hike in what you pay monthly to sprint, as well as for the equipment.

sprint already did your upgrade early. your wife could have been without a phone for a month. but sprint, being nice to their loyal customer, agreed to treat you better already by getting you the phone you wanted early.
You are making an assumption that the OP wants Power Vision. Clearly he wants a new phone, not PV. It is not his fault that Sprint would not normally activate his new phone on his existing plan even though he can use the new device with regular Vision.
I wanted to get a PDA phone and put it on my plan (old plan which includes Vision and unlimites SMS - not add-ons). Sprint does not sell ANY PDAs that are not PV.
Why should I forgo features I have now in order to get a PDA? By the way I live in the PV hole, no PV in my house. Why should I pay extra $30 / month to get EXACTLY the same service in my house ($15 PV + $15 unlim SMS) vs. what I am paying now?

OP,
Call CS, ask for ESN swap, if they will tell you that you need to change to a PV plan, ask to be transferred to Tech Support - they have access to p2k and will be able to ESN swap.

[nathanielmark]

thanks inftaxs, that is what i am planning to do. and you are right on - i have a similar plan to yours and actually thought sprint would value customers like us who were on board with vision from day 1. i actually believe i signed a vision plan and bought the A500 phone before the service was even available. i signed up for unlimited data,SMS,photomail,pcs-pcs+2K anytimes minutes shared over 2 lines for 85/monthly - then got a 15% corporate discount at some point later. i remember all the aggravations i went through trying to get vision to work early on... now it is something i might use a handful of times over the course of a year - but it is nice to have - and since i pay my bills on time and have honored my side of the agreement, i feel sprint needs to honor their side also. Telling me i can only buy an inferior subset of phones in order to keep my plan is unethical and reflects extremely poor judgment on their part.

so they have improved the network speed??? that was a reasonable expectation when i signed up for unlimited data. so they have added some services like tv: i could care less! why would sprint want to irritate a long-time customer by playing games. it really insults my intelligence when they try to tell me that the phone is not "compatible" with vision. i wonder if they will they put that in writing?

[deanwoof]

DeanWoof - your analogy is poor but I am sure it is more a function of your cognitive abilities (a fact which is further evidenced by your stated occupation) than any deceitful intentions - so no hard feelings.

the problem is that i can watch Standard Definition on my HDTV. there is no need to buy special services to enjoy standard definition tv on my HDTV. similarly, as i have a voice plan that includes unlimited data service (regardless of what Sprint marketing is choosing to call it), i should be able to use that service on any phone that will support it (By your reasoning, I should have been forced to pay for Ready Link when I had a Sanyo 8200).

Sprint has been hemorrhaging customers to the point you have to question their business objective at this point. I use less than half my minutes and barely use data. I have no time or interest in silly gimicks like Sprint TV. If they don't want my reliable (roughly) $1000 annual revenue, I am sure one of their competitors will do so.

We will see what happens, if they are going be inflexible with me, I will return the phone after a few weeks of use, go buy another 8200 and use it for my mobile internet connection until I decide to move my business elsewhere.


i said... if you want to switch from BASIC CABLE to DIGITAL CABLE WITH HD.. you are looking at a price increase.

that's for both the monthly and the equipment.

:headbang2 :clap: :clap: :) :icon_smil :tu:

[nathanielmark]

again, when you buy an HDTV, you can keep your existing cable plan and watch the same level of service that you enjoyed on the inferior tv. by your cable analogy, i should be able to buy a ("power" data) phone and use the same level of service (data) i enjoyed on my inferior phone. your analogy supports my argument completely.

[nathanielmark]

man - ups is running late today... i am pretty sure tech support is available around the clock though (at least on corporate accounts)

[Boraxo]

Good luck. I tried this last year when I ported my number from a VGA 1000 to an A900. Did not happen, the free vision code was lost, and I ended up with a powervision charge of $7.50/mo (AAP - the primary phone was still free). When I switched to the Razr I called to activate and was told that I now had to switch to the $15/mo powervision plan (even though that was not necc for the A900 which was a powervision phone). Still fighting that.

Moral of the story, they may tell you one thing, but you may get another. Or you may end up with a choice of activating immediately or waiting for who knows how long until you get someone who can do what you ask.

[deanwoof]

again, when you buy an HDTV, you can keep your existing cable plan and watch the same level of service that you enjoyed on the inferior tv. by your cable analogy, i should be able to buy a ("power" data) phone and use the same level of service (data) i enjoyed on my inferior phone. your analogy supports my argument completely.

no you cant. you cannot watch hd on basic cable. you might get your abc, nbc, and cbs, but not the tnt, hbo, espn, etc.. unless you upgrade to digital cable with the extra box.

if you dont want power vision, dont get it on your phone. or if you want to use vision period, get a vision phone. it cannot be forced on anymore EVEN IF you have p2k. it will boot it out of the system.

[nathanielmark]

ok - well thus far my experience is inconsistent with your statements. and i wont bother with your tv stuff because you seem to be struggling to find logical consistency (not that that is a major shortcoming - you should probably try to stay away from analogies though and go easy on yourself)

[cirruslyloud]

your tv analogy is outrageous, the OP is simply stating that you can purchase an HDTV and still get standard analog cable on it. The same should go for buying a powervision phone and still using vision on it. Is that hard to understand?

[meme2]

Nathanielmark, do keep us updated. I am in sort of similar situation.
CSR keeps asking me to get the Katana in order to keep our Vision plan. If PV phones the plan would be upgraded to PV pack.
So many of us are interested in your outcome.
Btw, in the FAQ there is a list of phone numbers. One of them is for Tech support tier 1. Try that number.

[deanwoof]

no.. the op is saying that he can buy a new phone and still use sprint's service. and this is correct. the extra portion is what he doesnt want to pay for/price increase.... power vision in this case equalling HD/digital cable.

he can still use the main service... making phone calls without having a hike. just like had he gotten a new tv and still used the main cable service - watching basic cable.

bottom line is... he wants it but doesnt want to pay for it... the american way.

[nathanielmark]

everything works and my plan was reconfirmed by ecare after the phone change. it also shows up correctly on the web. i have access to all of the services, but seriously, i might pay to use GPS once in a while but beyond that it is (IMO) mostly useless junk. its fun to play around for a day or two but after that, who has time to play games with their phone? if i want to watch a movie, it certainly won't be on my phone screen... its nice to check email once in a while and maybe sports scores... unlimited data is unlimited data. the speed is faster but unless you are paying for the premium services, you won't really benefit from it.

as for deanwoof - you really are a lost cause. i almost think you are just trolling and intentionally making a nuisance of yourself (i hope that is the case for your sake - if not, you might want to consider getting some tests done to make sure you are not experiencing early onset dementia)

[meme2]

everything works and my plan was reconfirmed by ecare after the phone change. it also shows up correctly on the web. i have access to all of the services, but seriously, i might pay to use GPS once in a while but beyond that it is (IMO) mostly useless junk. its fun to play around for a day or two but after that, who has time to play games with their phone? if i want to watch a movie, it certainly won't be on my phone screen... its nice to check email once in a while and maybe sports scores... unlimited data is unlimited data. the speed is faster but unless you are paying for the premium services, you won't really benefit from it.

as for deanwoof - you really are a lost cause. i almost think you are just trolling and intentionally making a nuisance of yourself (i hope that is the case for your sake - if not, you might want to consider getting some tests done to make sure you are not experiencing early onset dementia)

Congrats on the successful transfer.
Can you please list down the procedure for all our benefit?
E.g. 1)Call tech support (which number successful?)to swap esn. 2) email ecare after the swap to confirm that everything is the same

[nathanielmark]

yes, i called the general business support line as i have a business account (or did at one time, i still have the discount but i am not sure if there is any other distinction). i called in and asked for "technical support" - "other issues"... i hung up on first rep because she sounded like someone who want to check things out.. second rep was awesome.. i just introduced myself, said i had a corporate plan and asked if she could help me with the P2K system to do an ESN swap. i mentioned i did not want any agreement extension nor any changes to my plan. ... then i emailed ecare and all is well. also printed out service plan on web. really, if you get it connected, you see how dishonest it is for sprint to say its not vision.. it is the same ****, just a faster network and more additional services you can pay for... they really should still honor plans of early adopters who have used the data services from the beginning, IMO.. i guess they are greedy and unfortunately, most people will pay an extra 10-15$ without a fuss. for me it is a huge issue if i do not feel it is warranted. but i have no qualms paying for something that provides me with a benefit (thus the $300 phone on which i am forgoing the rebate - though i might try to get it late if everything transitions correctly).

[nathanielmark]

LOL: my replies to DeanWoof got me 2 warnings. I guess I was tattled on. Seriously, there is a major distinction between my sharp counterpoints with obvious sarcasm and flaming. Either way: I still have my grandfathered vision.

I would argue that DeanWoof directly attacked my character as well as that of "[all americans]" by claiming that I was attempting to get something without paying for it. I would personally find attacks on character with implications of dishonesty that are free from any sarcasm or humor (and obviously meant to be taken seriously) to be much more serious than my humorous, light-hearted jabs at "cognitive abilities".

i also do think I have very valid points that DeanWoof may have been trolling. It was obvious to everyone involved in the thread that the tv analogy did not make any sense, yet he continued to rehash it in a disruptive manner. It would be no different than if i interrupted a thread about sprint customer service with an anology about customer service reps and gorillas and got shot down yet kept posting the same analogy repeatedly. Beyond that, i started this thread and DeanWoofs responses did not substantively address my question - they were unsolicited interjections of opinion about tangential issues.

zzzzzzzzzzzzzzzzzzzzzzzzzz

[Obliark]

I work sales support and business services, the only time I make anyone change their ancient vision plan is if they are recieving the second line rate (7.50 or 2.50) and the primary no longer has vision. P2k will allow the swap over 80% of the time.

The real question though, has anyone with a Grandfathered vision been converted to ensemble and then did the switch? Nope, dont think so. So I hope you keep that phone very safe for a long time. Dean just happens to be correct here with the basic point anyway, your supposted to pay more for power vision, most reps allow you to keep it because we want to, not because we have to. Just like all things though, everyone starts expecting stuff and when it gets taken away (ensemble), don't be shocked.

[nathanielmark]

well the day that sprint will no longer honor my original plan will be the day that i take my business elsewhere. my guess is that sprint will continue to honor the plans through retention workarounds if need be. if a customer already had a PV phone with Vision plan working, and sought to replace the phone and was told they had to change there plan, that would be grounds to avoid the remainder of any minimum term. beyond that, i think staying out of contract is the smart way to go until this uncertainty has passed.

[nathanielmark]

bleh

[Obliark]

I also forgot to mention all PDA's (Q,Treo, PPC, Blackberry) require a 25 dollar powervision plan or greater or the rebate and overlay discount will get rejected, meaning upgrade will be limited to 150 flat price.

Do I think the people with Grandfathered vision should be able to keep it personally? Yes. DO I think they should expect to? Nope.

[kentonese]

well the day that sprint will no longer honor my original plan will be the day that i take my business elsewhere. my guess is that sprint will continue to honor the plans through retention workarounds if need be. if a customer already had a PV phone with Vision plan working, and sought to replace the phone and was told they had to change there plan, that would be grounds to avoid the remainder of any minimum term. beyond that, i think staying out of contract is the smart way to go until this uncertainty has passed.
If Sprint made you change your Vision service, I don't believe that would be grounds to let you out of your contract since Vision/PV is an optional service. Your minutes package is what you are locked into.

[nathanielmark]

If Sprint made you change your Vision service, I don't believe that would be grounds to let you out of your contract since Vision/PV is an optional service. Your minutes package is what you are locked into.


vision *is* part of my plan. it is not an add-on; it was part of the agreed-upon services, i do not pay extra for it. it provides me with a material benefit and was a fundamental part of our agreement. just in case anyone tries to inject terms on me now... any term that would give sprint the right to unilaterally make a material modification to customers service plans without providing a corresponding right to avoid the remainder of the contract would probably be unconscionable and unenforceable. either way, i decided to go freestyle on my plan now.. so i have about 3 months and i will have both phones off agreement. i hope some day i regain trust in sprint.

[meme2]

vision *is* part of my plan. it is not an add-on; it was part of the agreed-upon services, i do not pay extra for it. it provides me with a material benefit and was a fundamental part of our agreement. just in case anyone tries to inject terms on me now... any term that would give sprint the right to unilaterally make a material modification to customers service plans without providing a corresponding right to avoid the remainder of the contract would probably be unconscionable and unenforceable. either way, i decided to go freestyle on my plan now.. so i have about 3 months and i will have both phones off agreement. i hope some day i regain trust in sprint.

Nathaniel, I thought you managed to transfer your old vision plan to your new phone. Thought you just called tech service and asked to swap esn and your plan remained the same.

[nathanielmark]

Nathaniel, I thought you managed to transfer your old vision plan to your new phone. Thought you just called tech service and asked to swap esn and your plan remained the same.


yes, but my old vision plan was actually a voice plan that included unlimited vision. it was one of the first plans available for vision. i am pretty sure i signed up before the service was actually available.

Kentonese and I were speaking hypothetically.

[kentonese]

vision *is* part of my plan. it is not an add-on; it was part of the agreed-upon services, i do not pay extra for it. it provides me with a material benefit and was a fundamental part of our agreement. just in case anyone tries to inject terms on me now... any term that would give sprint the right to unilaterally make a material modification to customers service plans without providing a corresponding right to avoid the remainder of the contract would probably be unconscionable and unenforceable. either way, i decided to go freestyle on my plan now.. so i have about 3 months and i will have both phones off agreement. i hope some day i regain trust in sprint.
I have not been with Sprint as long as you so that is a good deal. It is basically SERO...but not. :tu:

[SingSongBird]

Glad everything worked out for you. I remember when I was forced to pay for PV only because the "phone" supported it yet, there is no service in my area, when THEY sent me a 7500 for my 7400 from lockline. Which means I'm paying for PV and still getting the same V services I once had for free.

I don't have any use for anything in the media player, NONE, I only tap into vision for an occasional ringtone or to check the minutes on my other lines. It's sad how sprint treats it's old timers, I've been with them since 02, and it's just getting worse.

[kentonese]

Glad everything worked out for you. I remember when I was forced to pay for PV only because the "phone" supported it yet, there is no service in my area, when THEY sent me a 7500 for my 7400 from lockline. Which means I'm paying for PV and still getting the same V services I once had for free.

I don't have any use for anything in the media player, NONE, I only tap into vision for an occasional ringtone or to check the minutes on my other lines. It's sad how sprint treats it's old timers, I've been with them since 02, and it's just getting worse.
How occasional is your ring tone usage? Once a month? Once a week? Maybe you are better off just paying for your casual usage.

[SingSongBird]

Nope, I tried that and it cost me 6 bucks to upload a few things so, I just have to take it up the.... pocket book

:lol: LOL

[msecc]

I sent the following to ecare:

-----------------------------------------------
Hi,

(regarding phone #'s 203-***-****, 203-***-****)

I hope this gets to the right group at Sprint, and they can help me out…
I’m at a point with my Sprint service where I have to evaluate my needs and
service.

I’ve been a somewhat longtime user of SprintPCS, using it since 9/99, and think
I’ve been a great customer; never late with payments (actually I’ve run up a
large credit), never call to get refunds of dropped calls (I-95 Westport, CT),
hardly ever call customer service, and have recommended your company to others,
etc…

Also, as you can probably tell from my plan, I only use 50% of my minutes,
hardly text, hardly use the web, etc…

I’m hoping you can help me through Ecare.

Basically, I need/want two things:

1. I need a new phone (203-***-****). I haven’t used my phone for the last
week. In the past, I’ve always gotten the “latest” phone, and I keep them until
they die. I have always paid for them. Some other people I know who have
Sprint have been getting their phones for free (without insurance), and I would
like to be extended that offer.

I would like a free Black SCP-8400 by Sanyo (no rebates)(not activation fee).
This is a Power Vision phone, but I DO NOT WANT to be upgraded to a Power Vision
plan. I would like to use the phone with my current Grandfathered Vision plan.
I am told that I would have to request an ESN swap with the P2K system after the
phone is delivered.

Currently my wife doesn’t need a phone (203-***-****), but I would like to be
extended the same offer in the future when she needs one.

2. Also, in the past, I’ve been offered a free “Add a Phone” by Sprint but have
declined them as I didn’t need them. I inquired about this recently and was
told that it wasn’t available to me, and would be charged $20/month. This third
phone would be used by my 5 year old son on very rare occasions (traveling with
grandparents, etc..). It would not be worth the charge, but I do have an
occasional need for this. I would like to be offered a free AAP line and phone
(could be a refurbished phone for all I care) with the same exact features of my
current plan with no charge for activation (I think that is standard on business
accounts). I understand that I will be charged a $150 termination fee if I leave
cancel before 2 years.

My Current Plan:
2000 Anytime $85 Free and Clear Nationwide Long Distance, 2nd line shared
minutes,
$5 7PM Free Nights and Weekends for both lines,
Both lines FIMF,
Both lines free grandfathered vision (internet, SMS, texting, etc…),
Both lines free pcs-pcs calling,
Both lines free picture/video mail,
20% Credit,
10% PCS Monthly Discount,
12% Company Discount

Would Like *:
My Current Plan:
2000 Anytime $85 Free and Clear Nationwide Long Distance, 2nd line shared
minutes, 3rd line shared minutes.
$5 7PM Free Nights and Weekends for all lines,
All lines FIMF,
All lines free grandfathered vision (internet, SMS, texting, etc…),
All lines free pcs-pcs calling,
All lines free picture/video mail,
20% Credit,
10% PCS Monthly Discount,
12% Company Discount

*with new free Black SCP-8400 by Sanyo (no activation charge) (no upgrade to
Power Vision) (ESN swap on the P2K system),
free AAP line (free phone) (same as current plan) (no activation charge).

I would be willing to sign up for 2 more years if offered this.

Feel free to email me, or call me on my Verizon cell phone (yes I am trying out
their 30 day offer), 203-***-****.

Thank you for your time,
Michael

-----------------------------------------------------------

I got the following response from 24 hours later from ecare:
Dear Michael,

Thank you for contacting Sprint. I understand you wish to get the free phones
and also the additional option for free to your account.

To provide you with the all these options, we require some specific information
from you, therefore, I request you to call us at 1-888-788-4727 from a landline
phone.

One of our specialist will be glad to assist you in a best possible way and
perform the necessary steps to resolve the concern upto your satisfaction.

Thank you for contacting us. Have a great day.

Austin G.

Business E-Care
Sprint together with Nextel
"Where our customers come first!"

----------------------------------------------
My response:

Thanks,

I called but no one was able to help me. I will be porting my numbers by the
end of the month to another provider (I was also disappointed to learn that Sprint
does not credit the unused portion of the month not used).

The best they could offer me was to upgrade my phone to Power Vision and pay $5
extra on both lines for 300 text messages and a AAP for $10/month. This would
cost me an extra $20/Month or $240/year for roughly the same service.

All I wanted was a Vision phone that had Bluetooth with a camcorder, and a free
AAP for a 5 year old that would use about 100 minutes/year... If you could pass
the following info to the appropriate person: It makes no sense in the world
that you would not have phones built to support the old vision plans. You are
losing a customer who has spent $6000+ with you since 1999, simply because you can't offer them the right phone. All of your phones should at a minimum be backwards compatible to your current services.

I was also disappointed that ecare couldn't help me after I detailed exactly
what I wanted and needed, but had to repeat the same information over to 2-3
different reps (who did seem to try to help but...).

Regards,
Mike
-------------------------------------------------------------------------
So unless I can find someone who can actually port my Vision over to a Power Vision phone, I will be leaving Sprint by the end of the month.

[SingSongBird]

Want bluetooth... gotta upgrade and pay for it that's the sprint way... R U gonna still come visit us after you leave?

[Goodgyrl]

When I left my mother's account and got my own I was credited for the 3 days that I didn't use. Well maybe it was because I called and asked them to cancel my service and they did it earlier than they stated they was going to do it.

[msecc]

Want bluetooth... gotta upgrade and pay for it that's the sprint way... R U gonna still come visit us after you leave?
There are Bluetooth phones that are still on VISION. There are no VISION phones that have both BLUETOOTH and a CAMCORDER.

[nathanielmark]

wow - msecc, i will say that you *might* be asking for a lot here (only because you are asking for several different things). with all the discounts you have, i would just add the line for 10 bux if it came down to it- though they did offer you the line free previously, it is not unreasonable for them to now require a charge on it. weighing in your favor, however, is that the add-a-phone would require a new minimum term, so there certainly is some incentive for them to give it to you just to get the new term agreement.

the issue of PV is certainly warranted, and i would encourage you to do as I did and have it handled via ESN swap. i don't know your personal circumstances, so you might be able to find a better deal elsewhere but just make sure you are not jumping the gun. also, i think ecare is just a group of *quality* CSRs (they are probably in india and vastly more educated than their american counterparts) that will help to the extent they can but have to abide by certain limitations.

if you want your issue addressed legitimately (and not thru esn swap), i would try calling executive services or just buy your phone and then when they won't activate it, transfer right over to cancellation and see if they back down at that point...

please keep us posted.

[SingSongBird]

There are Bluetooth phones that are still on VISION. There are no VISION phones that have both BLUETOOTH and a CAMCORDER.


Exactly...so if you want them both you have to get an upgrade. Or did I miss something?

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