Join Sprintusers.com Today
By joining our free community you will have access to post topics, communicate privately with other sprint users (PM), download custom made ring tones, use our custom uploader (FOCUS), see LESS forum advertisements, upload photos in your own photo album and access many other special features. Registration is fast, simple and absolutely free so please, join our community today!

PDA


View Full Version : Question about breaking up family plan for SERO


letsgoflyers81
04-23-2007, 02:35 PM
I hope this question is OK here as its own thread. I don't see anything specifically like this in one of the other threads...

I have a family plan that's been around since 2003. It's a really good plan but it's just not practical anymore. I have four lines for myself, my wife, my brother, and sister in law. Basically it's just a pain to get paid every month for my brother and sister-in-law's part of the bill. Three of the four lines (including primary) are out of contract. What we'd like to do is take two lines off and get individual SERO plans, while leaving two lines on, strip the add-ons, and keep the family plan running.

Is it possible to remove the primary and one of the sub lines so one of the other subs becomes primary? I assume that'll probably renew the contracts for the lines staying on the family plan, but that's OK. My other question is about porting. I've read that the only way to get a current Sprint number onto a SERO plan is to port to another provider like Virgin, then port back with a SERO plan. That's fine, I just want to make sure that will work with what I'm trying to do with the family plan. Also, is it true you can port a number onto an existing plan? So I could sign up for SERO just to get the plans set up and not miss an opportunity, then port the numbers I want to keep to Virgin, then onto the newly created SERO accounts?

My plan is one of the old $85 2000 minute plans with free Vision and SMS, and $20 for the third line. I then added a fourth line, which was $20 for the line, $5 for Vision, and $5 for SMS. The two lines to be ported also have insurance.

I've heard a lot of conflicting information floating around, I'm working if anyone around here has tried something like this before.


Askani
04-26-2007, 01:17 PM
Well, I figured I'd reply since I was in the same exact situation. I had a shared plan (2500 minutes w/ grandfather unlimited everything) with 4 members sharing. I was able to switch all 4 to individual SERO plans (yes you can switch over existing users) while still techinically all under me (I just had 4 lines). I then did a transfer of laibility to get the other 3 lines off of my account. Long and not painfree, but totally worth it.

letsgoflyers81
04-26-2007, 01:20 PM
Well, I figured I'd reply since I was in the same exact situation. I had a shared plan (2500 minutes w/ grandfather unlimited everything) with 4 members sharing. I was able to switch all 4 to individual SERO plans (yes you can switch over existing users) while still techinically all under me (I just had 4 lines). I then did a transfer of laibility to get the other 3 lines off of my account. Long and not painfree, but totally worth it.

Thanks for the reply, I was beginning to think no one would help...

How did you go about doing this? Did you do it through regular CS, Retention, or SERO CS? So you were able to transfer the lines to SERO and keep the numbers without having to port? That would be really awesome if I can do that with two of my lines, including the primary.

michaelvanle
04-26-2007, 02:27 PM
Back when I was thinking of doing this, the only way I was able to sign up for SERO was through their website. That created three new accounts. I then was thinking of canceling the current Family Plan I have now and just use the three SERO accounts (new numbers and all).

Just curious as to how you were able to directly transfer the Family lines into SERO lines... I'd love to do that.

Still have the same account number, phone number, etc, etc.

Goodgyrl
04-26-2007, 06:53 PM
email ecare or call Retentions. I don't see why it's not possible. U should have to port over the numbers. Has your brother ever had Sprint? U should be able to go into the Sprint store with him and do a Transfer of liability with no problem if that's something that you're thinking about. But like I said email ecare or call Retentions seeing that 3 lines are already out of contract and let them know that you have 3 lines already out of contract and that you've been hearing about the SERO plans whether you want the 500 for $30 or 1250 for $50 and that you'd like to make 2 of those out of contract lines Sero and keep the other two on the family share plan.

See what happens. I'm sure they'll work something out for you seeing that you'll actually be paying more for 2 lines to go to sero and the other two staying family share than you are now with all 4 lines being family share.

Wayne 1
04-26-2007, 07:48 PM
If the above procedures don't work, try employee accounts, they officially administer Sero accounts. :tu:

SprintUsers.com was created in January 2002 as a resource for users of Sprint PCS products and services to learn about and share information. We have cll phone reviews, Cellular Accessories, Downloads, PDA reviews, Ringtones, all of the latest Sprint PCS news and information, an area where you can find help in creating a ring tone or custom image for you phone, and so much more. The most popular section is the message board where visitors can read and write messages, ask questions, and get advice about their cellular phone from other users.