sprintcsr123
04-16-2007, 04:01 PM
Sprint TV FAQs
Q: What does the new Sprint TV include?
A: E!, CNN, FOX Sports, The Weather Channel, NFL Network, Power View TV and trailers.
Q: What does the new Sprint TV Premiere include?
A: All of the channels in Sprint TV with even more channels you know such as: MTV, Nickelodeon, Comedy Central, CBS To-Go and more!
Q: Which TV channels will customers lose/gain after the 4/1/07 content changes take place?
A: It depends on which TV channels the customer had before 4/1.
If they had: They will lose: They will gain:
Power Vision Access Pack ABC News Now and Ellen DeGeneres CNN, The Weather Channel, and Fox Sports (everything in the Sprint TV channel line-up)
Power Vision Plus Pack ABC News Now, Ellen DeGeneres, Fashion TV, Fuel, and Fuse CNN, The Weather Channel, and E! Entertainment (everything in the Sprint TV channel line-up)
Power Vision Ultimate Pack ABC News Now, Tonight Show, Toon World TV, Fuse, Fuel, Comedy Time, and Fashion TV All channels in the TV Premier Pack such as Ellen DeGeneres, CBS TO GO, Cartoon Network, Adult Swim, and more (everything in the Sprint TV Premier line-up)
Vision Pack with Sprint TV01 NBC Mobile, Fox News, ABC News Now, Ellen DeGeneres, ESPN Sports, and Toon World E! Entertainment, CNN, and more (everything in the Sprint TV channel line-up)
Premium channels purchased individually that are now included in the Power Vision Premier Pack N/A N/A
A Premium channel and did not have a data pack. Customers will continue to be charged for the Premium Channel as well as incur casual data usage charges ($0.03 per kilobyte).
Note: Encourage the customer to subscribe to a data pack so that they avoid casual data usage charges. Most Premium Channels are included in the Power Vision TV Pack and the Power Vision Ultimate Pack.
N/A
Note: Channels are subject to change.
Sprint Music FAQs
Q: What does the new Sprint Radio include?
A: 10 commercial free streaming radio channels such as Hip Hop/R&B Latest, New Releases, Top 20 Hits, 2000 Pop, Latin Pop, Today 's Rock, Alternative/Indie Rock, Top Country Hits, Smooth Jazz, and Christian Hits, and Power View Music.
Q: What does the new Sprint Music Premier include?
A: All channels that are in Sprint Radio (listed above) plus 40 additional channels. Includes Power View Music, full-length music videos, and more to come.
Q: Which Radio channels will customers lose/gain after the 4/1 content changes take place?
If they had: They will lose: They will gain:
Sirius Hits included with any of their packs Sirius Hits (one streaming radio channel) Sprint Radio (10 streaming radio channels)
Power Vision Ultimate Pack Sirius Hits (one streaming radio channel) Sprint Music Premiere (50 radio channels, full-le ngth music videos, and more)
Note: Customers with a 1XRTT/Vision phones without a media player must download a media player.
Q: If a customer had a Power Vision pack that had free music tracks before 4/1/07, will they still get their free downloads?
A: Yes. As long as the customer does not swap to a new data pack, they will keep the free music track downloads that are built-in to their Power Vision packs.
Sprint Mobile eMail FAQs
Q: Where can I find information about Sprint Mobile eMail?
A: See Sprint Mobile Email Matrix for information about Sprint Mobile eMail.
Q: Are all phones compatible with Sprint Mobile eMail?
A: No. See Sprint Mobile Email Matrix for an up-to-date list of compatible phones.
Q: Can I provision Sprint Mobile eMail to a subscription?
A: No. Currently, Sprint Mobile eMail must be downloaded from the phone through the vending machine. In the future, it will come pre-loaded on the phone.
Q: Is it required to purchase a Vision or Power Vision Pack in order to get this service?
A: No. If you do not have a Vision or Power Vision pack, you can use this service but will be charged the casual data usage rate.
Note: Encourage the customer to subscribe to a data pack so that they avoid casual data usage charges.
Sprint Navigation FAQs
Q: What is Sprint Navigation?
A: See Sprint Navigation Service for information about Sprint Navigation.
Q: Are all phones compatible with Sprint Navigation?
A: No. The device must have GPS and must be capable of using the Sprint Navigation service. See Sprint Navigation Service for an up-to-date list of compatible phones.
Q: How does the customer access Sprint Navigation from their phone?
A: Customers must follow these steps to download the application:
Go to the web browser on the phone.
Type nav into the search bar and select Search.
When results are returned, click Sprint Navigation to download and setup the service.
Q: Is it required to purchase a Vision or Power Vision Pack in order to get this service?
A: No. If you do not have a Vision or Power Vision pack, you can use this service but will be charged the casual data usage charges ($0.03 per k ilobyte) in addition to the daily $2.99 per-use charge or the $9.99 monthly charge.
Encourage the customer to subscribe to a data pack so that they avoid causal data usage charges.
If they have a Power Vision phone, recommend the Navigation, Ultimate, or Business pack which includes Unlimited Navigation service. Before adding these packs, first remove any Navigation services they have on the subscription to avoid overcharging.
Q: How can Sprint Navigation be purchased?
A: Sprint Navigation can be in any of the following ways:
$2.99 pay per-day (for 24 hours of use).
$9.99 Monthly recurring charge.
Bundled in Navigation, Business, and Ultimate Power Vision plans.
Note: Customers who do not have a data plan can download the application; however, casual data rates will occur. It is recommended the customer have a data plan before they use this product.
Q: What will happen to customers that are paying the $9.99 TeleNav monthly charge after 4/1/07?
If Then
The customer is on a Ultimate or Business Pack TeleNav's $9.99 Monthly Recurring Charge (MRC) will be removed by a backend script. Sprint Navigation will now be included in their pack for free. No plan swap required.
The customer is on any data pack other than the Ultimate or Business Pack Customers will continue to pay the $9.99 TeleNav monthly charge as long as they want to continue the Navigation service.
The customer is not on a data pack Customers will continue to pay the $9.99 TeleNav monthly charge as long as they want to continue the Navigation service.
They will still also be charged the casual data usage charges ($0.03 per kilobyte).
Encourage the customer to subscribe to a data pack so that they avoid causal data usage charges.
If they have a Power Vision phone, recommend the Navigation, Ultimate, or Business pack which includes Unlimited Navigation service.
Before adding these packs, first remove any Navigation services they have on the subscription to avoid overcharging.
Sprint Mobile Picture Mail FAQs
Q: Do Picture Mail customers that do not have a data pack get charged casual usage for using Picture Mail?
A: Yes, they will incur casual data usage charges ($0.03 per kilobyte).
Note: Encourage the customer to subscribe to a data pack so that they avoid casual data usage charges. When adding a new data pack that includes Picture Mail, the system will enforce you to remove the $5 Picture Mail code.
Q: For customers on an older data pack that did not include picture mail, will they automatically get picture mail on 4/1/07?
A: No, they must move to one of the new data pack to get Picture Mail included for no additional charge.
Q: For customers on an older data pack that are paying $5 for Picture Mail, will the $5 charge be automatically waived?
A: No, they must move to one of the new data packs to get Picture Mail included for no additional charge.
Q: What does the new Sprint TV include?
A: E!, CNN, FOX Sports, The Weather Channel, NFL Network, Power View TV and trailers.
Q: What does the new Sprint TV Premiere include?
A: All of the channels in Sprint TV with even more channels you know such as: MTV, Nickelodeon, Comedy Central, CBS To-Go and more!
Q: Which TV channels will customers lose/gain after the 4/1/07 content changes take place?
A: It depends on which TV channels the customer had before 4/1.
If they had: They will lose: They will gain:
Power Vision Access Pack ABC News Now and Ellen DeGeneres CNN, The Weather Channel, and Fox Sports (everything in the Sprint TV channel line-up)
Power Vision Plus Pack ABC News Now, Ellen DeGeneres, Fashion TV, Fuel, and Fuse CNN, The Weather Channel, and E! Entertainment (everything in the Sprint TV channel line-up)
Power Vision Ultimate Pack ABC News Now, Tonight Show, Toon World TV, Fuse, Fuel, Comedy Time, and Fashion TV All channels in the TV Premier Pack such as Ellen DeGeneres, CBS TO GO, Cartoon Network, Adult Swim, and more (everything in the Sprint TV Premier line-up)
Vision Pack with Sprint TV01 NBC Mobile, Fox News, ABC News Now, Ellen DeGeneres, ESPN Sports, and Toon World E! Entertainment, CNN, and more (everything in the Sprint TV channel line-up)
Premium channels purchased individually that are now included in the Power Vision Premier Pack N/A N/A
A Premium channel and did not have a data pack. Customers will continue to be charged for the Premium Channel as well as incur casual data usage charges ($0.03 per kilobyte).
Note: Encourage the customer to subscribe to a data pack so that they avoid casual data usage charges. Most Premium Channels are included in the Power Vision TV Pack and the Power Vision Ultimate Pack.
N/A
Note: Channels are subject to change.
Sprint Music FAQs
Q: What does the new Sprint Radio include?
A: 10 commercial free streaming radio channels such as Hip Hop/R&B Latest, New Releases, Top 20 Hits, 2000 Pop, Latin Pop, Today 's Rock, Alternative/Indie Rock, Top Country Hits, Smooth Jazz, and Christian Hits, and Power View Music.
Q: What does the new Sprint Music Premier include?
A: All channels that are in Sprint Radio (listed above) plus 40 additional channels. Includes Power View Music, full-length music videos, and more to come.
Q: Which Radio channels will customers lose/gain after the 4/1 content changes take place?
If they had: They will lose: They will gain:
Sirius Hits included with any of their packs Sirius Hits (one streaming radio channel) Sprint Radio (10 streaming radio channels)
Power Vision Ultimate Pack Sirius Hits (one streaming radio channel) Sprint Music Premiere (50 radio channels, full-le ngth music videos, and more)
Note: Customers with a 1XRTT/Vision phones without a media player must download a media player.
Q: If a customer had a Power Vision pack that had free music tracks before 4/1/07, will they still get their free downloads?
A: Yes. As long as the customer does not swap to a new data pack, they will keep the free music track downloads that are built-in to their Power Vision packs.
Sprint Mobile eMail FAQs
Q: Where can I find information about Sprint Mobile eMail?
A: See Sprint Mobile Email Matrix for information about Sprint Mobile eMail.
Q: Are all phones compatible with Sprint Mobile eMail?
A: No. See Sprint Mobile Email Matrix for an up-to-date list of compatible phones.
Q: Can I provision Sprint Mobile eMail to a subscription?
A: No. Currently, Sprint Mobile eMail must be downloaded from the phone through the vending machine. In the future, it will come pre-loaded on the phone.
Q: Is it required to purchase a Vision or Power Vision Pack in order to get this service?
A: No. If you do not have a Vision or Power Vision pack, you can use this service but will be charged the casual data usage rate.
Note: Encourage the customer to subscribe to a data pack so that they avoid casual data usage charges.
Sprint Navigation FAQs
Q: What is Sprint Navigation?
A: See Sprint Navigation Service for information about Sprint Navigation.
Q: Are all phones compatible with Sprint Navigation?
A: No. The device must have GPS and must be capable of using the Sprint Navigation service. See Sprint Navigation Service for an up-to-date list of compatible phones.
Q: How does the customer access Sprint Navigation from their phone?
A: Customers must follow these steps to download the application:
Go to the web browser on the phone.
Type nav into the search bar and select Search.
When results are returned, click Sprint Navigation to download and setup the service.
Q: Is it required to purchase a Vision or Power Vision Pack in order to get this service?
A: No. If you do not have a Vision or Power Vision pack, you can use this service but will be charged the casual data usage charges ($0.03 per k ilobyte) in addition to the daily $2.99 per-use charge or the $9.99 monthly charge.
Encourage the customer to subscribe to a data pack so that they avoid causal data usage charges.
If they have a Power Vision phone, recommend the Navigation, Ultimate, or Business pack which includes Unlimited Navigation service. Before adding these packs, first remove any Navigation services they have on the subscription to avoid overcharging.
Q: How can Sprint Navigation be purchased?
A: Sprint Navigation can be in any of the following ways:
$2.99 pay per-day (for 24 hours of use).
$9.99 Monthly recurring charge.
Bundled in Navigation, Business, and Ultimate Power Vision plans.
Note: Customers who do not have a data plan can download the application; however, casual data rates will occur. It is recommended the customer have a data plan before they use this product.
Q: What will happen to customers that are paying the $9.99 TeleNav monthly charge after 4/1/07?
If Then
The customer is on a Ultimate or Business Pack TeleNav's $9.99 Monthly Recurring Charge (MRC) will be removed by a backend script. Sprint Navigation will now be included in their pack for free. No plan swap required.
The customer is on any data pack other than the Ultimate or Business Pack Customers will continue to pay the $9.99 TeleNav monthly charge as long as they want to continue the Navigation service.
The customer is not on a data pack Customers will continue to pay the $9.99 TeleNav monthly charge as long as they want to continue the Navigation service.
They will still also be charged the casual data usage charges ($0.03 per kilobyte).
Encourage the customer to subscribe to a data pack so that they avoid causal data usage charges.
If they have a Power Vision phone, recommend the Navigation, Ultimate, or Business pack which includes Unlimited Navigation service.
Before adding these packs, first remove any Navigation services they have on the subscription to avoid overcharging.
Sprint Mobile Picture Mail FAQs
Q: Do Picture Mail customers that do not have a data pack get charged casual usage for using Picture Mail?
A: Yes, they will incur casual data usage charges ($0.03 per kilobyte).
Note: Encourage the customer to subscribe to a data pack so that they avoid casual data usage charges. When adding a new data pack that includes Picture Mail, the system will enforce you to remove the $5 Picture Mail code.
Q: For customers on an older data pack that did not include picture mail, will they automatically get picture mail on 4/1/07?
A: No, they must move to one of the new data pack to get Picture Mail included for no additional charge.
Q: For customers on an older data pack that are paying $5 for Picture Mail, will the $5 charge be automatically waived?
A: No, they must move to one of the new data packs to get Picture Mail included for no additional charge.