floradorica
04-12-2007, 12:10 PM
I have been with Sprint for perhaps a bit over 10 years; ALWAYS have paid by bill promptly, no calls requesting credits for dropped calls, etc. -- a real goody two shoes, lol. I had been on a retention plan with 1000 anytime minutes, regular vision, and 7PM nights for $60 before taxes ($50 service + $10 Vision +$5 7PM nights minus $5 credit for 7PM charge). My contract had just expired and I no longer needed 1,000 minutes and wanted to lower my overall bill. I decided to call CS and see what they could do for me instead of playing the "I am going to quit game" with retention.
I was totally pleasant with the CS rep who told me that I had a very good retention plan and she saw no reason for me to lose those 1,000 minutes with a lessor plan. I told her my goal of lowering my bill and that I really wanted to do that and I didn't really need those 1000 minutes. She laughed and said that she would give me a deal that I couldn't refuse and proceeeded to offer me the same plan that I had for a net cost of $35 pretax!
Here is how it breaks down:
1000 minutes service plan $40
Regular vision $10
7pm nights $ 5
Vision Credit $(10)
7 PM night Credit $(5)
Loyalty discount $(5)
Net monthly Cost $35
The loyalty discount is something I asked for (wanted a 10% discount) and she said the way this plan was coded she could only do it by giving me a $5 monthly service credit. I couldn't believe how easy this was for me to accomplish and I am now saving $25 a month with the exact same plan. I just wanted to pass this on to you guys who have been so helpful to me in the past.
I was totally pleasant with the CS rep who told me that I had a very good retention plan and she saw no reason for me to lose those 1,000 minutes with a lessor plan. I told her my goal of lowering my bill and that I really wanted to do that and I didn't really need those 1000 minutes. She laughed and said that she would give me a deal that I couldn't refuse and proceeeded to offer me the same plan that I had for a net cost of $35 pretax!
Here is how it breaks down:
1000 minutes service plan $40
Regular vision $10
7pm nights $ 5
Vision Credit $(10)
7 PM night Credit $(5)
Loyalty discount $(5)
Net monthly Cost $35
The loyalty discount is something I asked for (wanted a 10% discount) and she said the way this plan was coded she could only do it by giving me a $5 monthly service credit. I couldn't believe how easy this was for me to accomplish and I am now saving $25 a month with the exact same plan. I just wanted to pass this on to you guys who have been so helpful to me in the past.