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My goal was:
Obtain new SERO features (7pm nights)
Free Unlimited SMS
First Incoming Minute Free
After retention call...
SERO 1200 w/ 7pm nights (not renewed, same contract) - $5 credit
500 SMS (Claims there is no "code" for unlimited text)
No FMIF (Claims there is no "code" for FMIF)
How can I keep trying to get the features I wanted?? I am willing to renew my contract for 2 years.
PandaMan
04-04-2007, 10:59 AM
The last time I tried to get FIMF, I was shot down as well. I was told they are no longer offering that (paid or free). So for that, they might be right.
As for the unlimited text, there's a thread saying that there are no free SMS options anymore. There is a 300 free sms for college students for a year, but I guess that's not what you want. But just as a word to the wise, a lot of Sprint reps on here have said that they and their co-workers are hesistant to give freebies to those with SERO as it is already a really great plan as compared to Sprint's normal offerings. If 500 SMS isn't enough, I think you can upgrade to Unlimited for $7 dollars more a month. If you're asking to get it because it seems like everyone here has free unlimited SMS, then you may be out of luck. I've read that Sprint is cracking down in general on freebies.
I originally had the free 500 SMS on my SERO plan. 500 wasn't enough for me so I asked for free unlimited limited. An E-Care rep told me that there was no free unlimited, but there was a $8/month unlimited option. I took it because I needed more messages and it was cheaper than paying full price. Maybe you can write E-care and asking them if the $8/month unlimited is available as you are already paying $8 a month.
IMO, you should consider why you're asking for what you're asking for. If it is so your plan looks "spectacular" like other SU members, you risk Sprint turning around and saying "since you seem unhappy with our service, they we would rather not have you as a customer". Do a search, there have been SU members who have had their accounts closed becaused they pushed too hard for freebies. If you're asking because you need them, then you should consider ponying up the money for them. Because SERO is a pretty awesome plan already.
I apologize if my post sounds like a lecture. I too have been in your shoes asking for free unlimited SMS and free FIMF. I eventually came to the realization that I don't actually need all of that and it wasn't risk losing my SERO plan over it. And I'm paying money for the unlimited SMS which I need. Once again, sorry.
CrazyGuy
04-04-2007, 11:01 AM
I'm not so sure about the unlimited texts for free. I get them, but was effectively grandfathered in when I switched from Nextel since I already had this.
I got lucky with FIMF. I went through a period when I was getting a tremendous amount of telemarketing calls and wrong numbers which were eating up my minutes.
I said I didn't want to go through the hassle of changing my number or have the added expense of all these less than one minute calls I couldn't stop.
The Retentions rep. found the code for FIMF and added it to my account.
I'm pretty sure they still have acess to these codes. I think they are under saved offers or something like that.
The key is finding a rep that actually wants to help you which is frequently based on having a valid reason for needing a particular feature such as FIMF.
StarmanDX
04-04-2007, 06:24 PM
The FIMF code still exists, it's just that a lot of reps will not apply it.
KenBT
04-04-2007, 07:18 PM
yeah FIMF code still exists.
I had it back in 1999 lost it when new retetions agreement in 2001.
For years tried getting it back... said no code...
Signed up for SERO 500 effective 03/01/07 and got FIMF...
and soon thereafter got u/l text msgs and just yesterday finally got
free 6pm NW...
Keep trying...
Wayne 1
04-04-2007, 08:29 PM
yeah FIMF code still exists.
I had it back in 1999 lost it when new retetions agreement in 2001.
For years tried getting it back... said no code...
Signed up for SERO 500 effective 03/01/07 and got FIMF...
and soon thereafter got u/l text msgs and just yesterday finally got
free 6pm NW...
Keep trying...
Which dept. did you go thru? BTW I agree with you, keep trying.
If I didn't persist, the deal you see in my sig wouldn't exist. It took years of loyalty to build it up, though, not overnight....... :)
Dale
04-05-2007, 02:12 AM
I got FIMF on all but 1 line. They said that I couldn't have it on that line, but what was nice is that they applied a 15% credit on every single line that I have ... as long as I agree to keep Sprint.
spazticrecords
04-07-2007, 09:02 AM
See my sig. It took a while and I've been a customer for about 8 years. The fimf code was probaly the hardest to get. It took a long time and numerious e-mails and phone calls. All live reps told me it's not possible or they never heard of such a thing. All the the e-mails told me they discontinued it, and finally I got one e-mail back saying it's been discontinued but for being a loyal customer I will overide the system and add the code + 50 free roaming mins. She was a great rep, unfor. I don't remeber her name, but all is possible.
deanwoof
04-08-2007, 03:48 PM
i really want to see your bills and if you're all reallying needing all these features. (FIMF, unl txts, 6/7pm free, etc..). somehow i think that people like getting this stuff just so they can flaunt them.
i wouldnt be surprised if half of the people here on SU don't even go near 50% on their minutes and texts.
KenBT
04-08-2007, 07:01 PM
Wayne1...
ECare2... been most of time very helpful.
Dale
04-09-2007, 12:48 AM
i really want to see your bills and if you're all reallying needing all these features. (FIMF, unl txts, 6/7pm free, etc..). somehow i think that people like getting this stuff just so they can flaunt them.
i wouldnt be surprised if half of the people here on SU don't even go near 50% on their minutes and texts.
Well, not really. If I didn't have 6pm and unlimited SMS, I would go broke!
kupikunskio
04-09-2007, 02:59 AM
The thing with the codes is that they are separated into two sets for us 1.current codes and 2.old codes. We usually need a pretty good reason to go dig up an old code and apply it. We can get in trouble for adding sales expired features without justification.
Occasionally a code may truly be gone because the list is based on acct type and current plan, but most of the time they are still there.
Wayne 1
04-09-2007, 11:24 AM
The thing with the codes is that they are separated into two sets for us 1.current codes and 2.old codes. We usually need a pretty good reason to go dig up an old code and apply it. We can get in trouble for adding sales expired features without justification.
Occasionally a code may truly be gone because the list is based on acct type and current plan, but most of the time they are still there.
I love the old codes! They're the best. :clap:
anskY
04-10-2007, 05:48 AM
FIMF was easy...I just asked about it, and she added it on the first shot. and there is a code for unlimited SMS. I have that too ;)
Dale
04-10-2007, 09:07 PM
FIMF was easy...I just asked about it, and she added it on the first shot. and there is a code for unlimited SMS. I have that too ;)
Been bugging ecare about that code and they say it's like UFO's ... it doesn't really exist, but others have it!
Wayne 1
04-10-2007, 09:30 PM
Dale,
A while back Sprint tried to remove my OLD codes, fortunately I caught it the same day and they put them back on along with over two more hours of anytime minutes. :lol:
jweek
04-10-2007, 10:00 PM
FIMF was easy...I just asked about it, and she added it on the first shot. and there is a code for unlimited SMS. I have that too ;)
here's what I got for asking:
Thank you for contacting Sprint together with Nextel. I am sorry to hear that you are receiving a high volume of unwanted calls, and that we have not been more clear in our responses with you regarding this matter.
First Incoming Minute Free is not an option we can add to customer accounts. This feature was available from Sprint in the past, but is no longer available. I see that you have requested this feature in five different emails, and I apologize we were not more clear about the availability of this feature. You can register with the National Do Not Call Registry as advised, or change your Sprint Phone Number at no charge.
I also see that you have requested three different employee or membership discounts (US Military, University employee, and USAA member) in four other emails. Your account is a Sprint Employee Referral account, and does not qualify for additional employee or membership discounts.
As the other requests you sent are duplicates, I have done my best to answer your concerns in this email, and closed those additional emails to avoid further confusion. Please let me know if you have further questions.
Thank you for contacting Sprint. We appreciate your business, and look forward to providing you first class service in the future. Have a great day!
Tom C.
E-Care
Sprint together with Nextel
"Where our customers come first!" <--sometimes, sometimes not!
shot down!!
Wayne 1
04-10-2007, 10:58 PM
I asked once for a 10% discount on Sero, didn't get it and then moved on...... :)
JeffDTD
04-10-2007, 11:11 PM
TOM C. is not a nice guy. At all!
he shot down something from one of the requests i wrote for my friend.
he was pissy, persistant, and completely unhelpful.
"I will regurgitate as much website info as I can and shut down these greedy customers"
PandaMan
04-11-2007, 07:37 AM
i see we're all still e-mailing e-care trying to get things they can no longer give. i'm not trying to discourage you, but i've just read three threads where our resident sprint e-care rep sweetcutie has said over and over that e-care can no longer be our freebie source. maybe you should try calling retentions as they still have the power to give them away.
Wayne 1
04-11-2007, 10:12 AM
Just about all the goodies I've ever received have been thru retentions. ;)
Call'em.......
Dale
04-11-2007, 02:04 PM
Dale,
A while back Sprint tried to remove my OLD codes, fortunately I caught it the same day and they put them back on along with over two more hours of anytime minutes. :lol:
I got 15% off my bill because Sprint did that. I think more and more people working for Sprint can't read. I have it on several places on my account DO NOT REMOVE EXISTING CODES, but it gets removed anyway. I might as well put these notes in multiple languages like train stations so if it gets routed to India, China, Phillipines, or some other foreign country, they will understand what DO NOT REMOVE EXISTING CODES mean. It's amazing the quality of help that Sprint hires recently!
Wayne 1
04-11-2007, 02:20 PM
So true Dale! :lol:
Based on my Experience with Sprint (and others that are on here) the best way to get freebies is for Sprint to screw up ones account. Nearly everytime they screw my account up, I get more services, more credits, more, more...... ;) ;)
Dale
04-11-2007, 05:21 PM
Now that I have free and clear america, my account is not so clear since my *4 never works and Sprint can't fix it. When I call in, it seems like the rep is reading some sort of account in a foreign language. You have a shared ... oh, sorry, individual plan with 180 min ... oh, sorry, 120, wait. combined the wait ... two minutes, but you have 300 base minutes. Oh, it's too confusing. I can't add in my head. I don't know what's going on ... so I remove the codes but then ... wait wait wait ... what does DO NOT REMOVE EXISTING CODES mean ??? Oh, my brain is aching, I need to contact supervisor ... sir, can you hold for for a while ... I need a supervisor ... I need aspirin, I need help ....
... who does Sprint hire nowdays for their Customer Service department?
Add 2 and 2 together and it's no surprise that the CEO is getting paid close to $15M a year, Sprint is losing money and they lost the Federal/government contract recently.
So, paid the CEO less, fix customer care and maybe Sprint can get the Federal/government contract back.
Maybe I should go register ... www.fixsprintcustomercare.com and have it point to www.sprintusers.com! (at least the customer service is better, although we all here don't get paid as much as the CEO combined!)
Wayne 1
04-11-2007, 06:58 PM
Now that I have free and clear america, my account is not so clear since my *4 never works and Sprint can't fix it. When I call in, it seems like the rep is reading some sort of account in a foreign language. You have a shared ... oh, sorry, individual plan with 180 min ... oh, sorry, 120, wait. combined the wait ... two minutes, but you have 300 base minutes. Oh, it's too confusing. I can't add in my head. I don't know what's going on ... so I remove the codes but then ... wait wait wait ... what does DO NOT REMOVE EXISTING CODES mean ??? Oh, my brain is aching, I need to contact supervisor ... sir, can you hold for for a while ... I need a supervisor ... I need aspirin, I need help ....
... who does Sprint hire nowdays for their Customer Service department?
Add 2 and 2 together and it's no surprise that the CEO is getting paid close to $15M a year, Sprint is losing money and they lost the Federal/government contract recently.
So, paid the CEO less, fix customer care and maybe Sprint can get the Federal/government contract back.
Maybe I should go register ... www.fixsprintcustomercare.com and have it point to www.sprintusers.com! (at least the customer service is better, although we all here don't get paid as much as the CEO combined!)
Mine was nearly always screwed up and got even worse when I received Sero! Now I have to call in or check the website to check my minutes accurately. :lol:
Dale
04-11-2007, 09:49 PM
Mine, they can't even bill correctly! Individual plans are combined with shared plans and features on one show up on another one but really, they are supposed to have their own.
Maybe that's how Sprint works their employee paychecks ... a penny here, a penny there ... deductions here, but no deductions there! If wonder if Sprint employees need to check to see if they are even getting paid!
Kobe4MVP
04-11-2007, 10:42 PM
LMAO wow TOM C really shot you down never seen such an email
jweek
04-12-2007, 09:28 AM
LMAO wow TOM C really shot you down never seen such an email
yes he did. :scare: While I did email that many times, it was for both of my lines - so, 2x asking for FIMF, 2x asking for 6pm NW - I do get a fair number of unsolicted calls. I had emailed a couple of times asking about the discounts on each line, never heard anything from them, so I assumed the emails were lost. I think TOM C is on a crusade!
Wayne 1
04-12-2007, 03:53 PM
yes he did. :scare: While I did email that many times, it was for both of my lines - so, 2x asking for FIMF, 2x asking for 6pm NW - I do get a fair number of unsolicted calls. I had emailed a couple of times asking about the discounts on each line, never heard anything from them, so I assumed the emails were lost. I think TOM C is on a crusade!
Tom is burned out, he needs to switch departments. :lol:
michaelvanle
04-12-2007, 09:54 PM
You'd probably be annoyed as **** if you were working for Sprint too. You get the same old emails of people asking for free stuff. At first it was cool and all, so you give it out. Then people ask for it again and again.
It's like how newbies to this site ask stupid questions when a simple search will do. I'm sure that's how they feel.
Wayne 1
04-12-2007, 10:13 PM
You'd probably be annoyed as **** if you were working for Sprint too. You get the same old emails of people asking for free stuff. At first it was cool and all, so you give it out. Then people ask for it again and again.
The people that bother CS with repeated requests are not going to get anything. That worked sometimes last year. Sprint caught on to that behavior from customers. ;)
What's worked great for me is being friendly and not asking over and over. All that does is get negative notes on ones account.
jweek
04-13-2007, 11:52 AM
The people that bother CS with repeated requests are not going to get anything. That worked sometimes last year. Sprint caught on to that behavior from customers. ;)
What's worked great for me is being friendly and not asking over and over. All that does is get negative notes on ones account.
lots of posts to the contrary around here and other sites. Sprint has simply confirmed for me that they have some serious problems with the CS department. No matter, I'm happy with my plan and phones and will stay with sprint for a while longer.
Wayne 1
04-13-2007, 11:55 AM
lots of posts to the contrary around here and other sites. Sprint has simply confirmed for me that they have some serious problems with the CS department. No matter, I'm happy with my plan and phones and will stay with sprint for a while longer.
I post about the good and bad about Sprint, regularly. I know their cs sucks! :lol:
jweek
04-13-2007, 11:55 AM
You'd probably be annoyed as **** if you were working for Sprint too. You get the same old emails of people asking for free stuff. At first it was cool and all, so you give it out. Then people ask for it again and again.
It's like how newbies to this site ask stupid questions when a simple search will do. I'm sure that's how they feel.
I don't know how they feel, but I don't think I would work for Sprint. If I did, I would do my best to always be professional and courteous to the customers. I have done tech support work in the IT world and know the frustration that can come with these types of jobs.
BESTJUDGE
04-13-2007, 04:18 PM
I don't know how they feel, but I don't think I would work for Sprint. If I did, I would do my best to always be professional and courteous to the customers. I have done tech support work in the IT world and know the frustration that can come with these types of jobs.Here is good example : LINK (http://www.youtube.com/watch?v=5w1ihq7PQpY)
Scoobmd
04-13-2007, 05:19 PM
Here is good example : LINK (http://www.youtube.com/watch?v=5w1ihq7PQpY)
OMG, that was funny but also very, very sad.
It was amazing that the rep kept his cool through all this abuse...
kupikunskio
04-13-2007, 11:34 PM
Sounds like a few calls I have had.
That's like when the guy with 1 phone, ASL, $125 deposit calls in and starts screaming at me saying that his phone hasn't worked for the last 12 hours and he lost $100,000 in business because he missed a call, and then I check his acct and guess what? He is HOTLINED for non-payment. When I tell him this he starts going crazy about how Sprint shouldn't be turning off phones, as the customers need them and he lost $500,000 (wait didn't you just say 100K?) in business and he expects us to pay him for his lost business...
:laughing:
Oh wait I mean "I am sorry sir..."
Wayne 1
04-13-2007, 11:49 PM
Sounds like a few calls I have had.
That's like when the guy with 1 phone, ASL, $125 deposit calls in and starts screaming at me saying that his phone hasn't worked for the last 12 hours and he lost $100,000 in business because he missed a call, and then I check his acct and guess what? He is HOTLINED for non-payment. When I tell him this he starts going crazy about how Sprint shouldn't be turning off phones, as the customers need them and he lost $500,000 (wait didn't you just say 100K?) in business and he expects us to pay him for his lost business...
:laughing:
Oh wait I mean "I am sorry sir..."
LOL That's funny, do you ever start laughing? :)
kupikunskio
04-14-2007, 12:54 AM
Occasionally, but it is usually after I get off the phone, I hang up and ask myself 'What the hell was that?' and just shake my head, or while on the call I mute my phone and start laughing, I have only actually laughed at the customer twice.
The first time a woman called in demanding that I send her a new phone for free because she lost hers, after about 5 minutes of her demanding and me saying no and me explaining that she could buy one, she then said that if I didn't give her a new phone she would take her 1 phone to another company, to which I started laughing and then reminded her of the ETF. This woman had only started service the month before.
The other time was when this guy called in saying that he was not going to pay his bill because "I didn't use my phone last month" after him yelling and swearing at me for a few minutes I got mad and started laughing at him and then said something to the effect of: "I don't really care if you don't pay your bill, your service WILL be canceled, you WILL be charged an ETF and you WILL be sent to collections. Pay or don't, I don't care and I won't lose any sleep over it."
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