olsen469
02-28-2007, 05:46 PM
Looks like Sprint Users has a new competitior, and this one might not be to easy to "shut down".
Sprint has started their own support/news website called "Buzz About Wireless" with their own forum. Aparently Sprint employees participate in it to answer questions and look for feedback. It is also for the users of Sprint to share phone reviews, tips, etc.They claim they made this because of customers complaining about not listening or helping us in other boreds and news places. Think they're maybe referring to this board? :tu:
Greetings!
I have been with Sprint Nextel for almost three years. In that time I have learned a lot, both directly and anecdotally, about what our customers think of us via other boards, in our retail stores, reading emails, the list is pretty long…not all the stories are good.
Here are some of the weaknesses I have heard from you:
• We don’t listen.
• We have lost the human side.
• We haven’t really helped you.
To prove we are listening we have taken on launching this community to open an honest dialogue about wireless technology and service. I believe, along with many other folks here at Sprint, this community will be an excellent place to start having conversations that are meaningful to you and us.
We are a big company, in places we move slowly, in others we can move amazingly fast. Our company has a ton of activities in progress at any moment. This is a change for us. A fundamental change in culture and it may take us some time to adjust.
We will listen, we will engage in dialogue. We may not always agree, but we WILL be friendly. We will help. There are humans here at Sprint. That’s right, people who are a lot like you. Get to know us and discover we love mobile stuff just like you!
There are a ton of communities on the web focused on mobile phone technology and service. So community is not a new idea. What I can tell you is this community is for anyone who has an interest in mobile technology and products. It doesn’t matter if you are a Sprint Nextel customer or not. You don’t have to love us, or even like us. The point is to have open, honest, conditional and respectful conversations. I understand, as do many of the people here at Sprint, that not all these conversations will be easy. That is ok. That is how we will get better together.
This is the part where we come to a basic understanding regarding this site, the community and our conversations/interactions. We expect everyone involved in the community to read the guidelines and legal stuff so…check here.
So what is the expectation for this place? Keep reading…
We welcome our adversaries and our advocates.
We welcome our competition to participate.
You don’t have to be a Sprint Nextel customer to belong to this community.
This isn’t a “sale”, you will see products and services from various places, but the primary purpose of this community is not to sell you something
This community is full of content. User generated content, Sprint generated content, and content from our partners.
We reserve the right to be wrong. We also reserve the right to fix things that are wrong.
We reserve the right to remove content, but only content we deem egregious. This community will follow guidelines similar to any credible forum or community.
These are the basics. We expect everyone involved in the community to read the guidelines and legal stuff . The details can be found there.
This community has been created for you. We hope you will play the primary role in growing it and keeping it healthy.
So on behalf of the buzzaboutwireless.com crew:
Have patience…
Have fun…
Have at it!
Regards,
Tristan
Sprint Nextel
I found a direct link from Sprint.com but the website URL is http://www.buzzaboutwireless.com
Sprint has started their own support/news website called "Buzz About Wireless" with their own forum. Aparently Sprint employees participate in it to answer questions and look for feedback. It is also for the users of Sprint to share phone reviews, tips, etc.They claim they made this because of customers complaining about not listening or helping us in other boreds and news places. Think they're maybe referring to this board? :tu:
Greetings!
I have been with Sprint Nextel for almost three years. In that time I have learned a lot, both directly and anecdotally, about what our customers think of us via other boards, in our retail stores, reading emails, the list is pretty long…not all the stories are good.
Here are some of the weaknesses I have heard from you:
• We don’t listen.
• We have lost the human side.
• We haven’t really helped you.
To prove we are listening we have taken on launching this community to open an honest dialogue about wireless technology and service. I believe, along with many other folks here at Sprint, this community will be an excellent place to start having conversations that are meaningful to you and us.
We are a big company, in places we move slowly, in others we can move amazingly fast. Our company has a ton of activities in progress at any moment. This is a change for us. A fundamental change in culture and it may take us some time to adjust.
We will listen, we will engage in dialogue. We may not always agree, but we WILL be friendly. We will help. There are humans here at Sprint. That’s right, people who are a lot like you. Get to know us and discover we love mobile stuff just like you!
There are a ton of communities on the web focused on mobile phone technology and service. So community is not a new idea. What I can tell you is this community is for anyone who has an interest in mobile technology and products. It doesn’t matter if you are a Sprint Nextel customer or not. You don’t have to love us, or even like us. The point is to have open, honest, conditional and respectful conversations. I understand, as do many of the people here at Sprint, that not all these conversations will be easy. That is ok. That is how we will get better together.
This is the part where we come to a basic understanding regarding this site, the community and our conversations/interactions. We expect everyone involved in the community to read the guidelines and legal stuff so…check here.
So what is the expectation for this place? Keep reading…
We welcome our adversaries and our advocates.
We welcome our competition to participate.
You don’t have to be a Sprint Nextel customer to belong to this community.
This isn’t a “sale”, you will see products and services from various places, but the primary purpose of this community is not to sell you something
This community is full of content. User generated content, Sprint generated content, and content from our partners.
We reserve the right to be wrong. We also reserve the right to fix things that are wrong.
We reserve the right to remove content, but only content we deem egregious. This community will follow guidelines similar to any credible forum or community.
These are the basics. We expect everyone involved in the community to read the guidelines and legal stuff . The details can be found there.
This community has been created for you. We hope you will play the primary role in growing it and keeping it healthy.
So on behalf of the buzzaboutwireless.com crew:
Have patience…
Have fun…
Have at it!
Regards,
Tristan
Sprint Nextel
I found a direct link from Sprint.com but the website URL is http://www.buzzaboutwireless.com