General SERO Questions

[Goodgyrl]

yeah my aunt's text messages expired
Her bill was $100 messing with the texts and pic messages.

[MidwestDrummer]

Not sure if this is the right place for this.

I was just told by CS that at the end of this billing cycle my unlimited text messaging will expire, and stareting on Nov3 i will incur SMS charges?

Is this true? has this happened to anyone else?

for the record I am talking to the worst CSR ever. Until now my dealings with sprint CSRs have been great. this is like pulling teeth.:1zhelp:

You're not talking about the unlimited text messaging that they recently starting including with SERO voice plans, are you?

[liglyrichbich]

Not sure if this is the right place for this.

I was just told by CS that at the end of this billing cycle my unlimited text messaging will expire, and stareting on Nov3 i will incur SMS charges?

Is this true? has this happened to anyone else?

for the record I am talking to the worst CSR ever. Until now my dealings with sprint CSRs have been great. this is like pulling teeth.:1zhelp:


Sounds like those limited promo perks you were given in the past that expire when your contract approaches its expiration. Is your contract about to expire? How long have you been with Sprint and what kind of a plan are you on? You're welcome to drop me a PM if you'd like to keep the info confidential... Here to help...

[ronin17]

I have 2 SERO lines. they were both started in June. At the time unlimited text messaging was included.

One line never had the unlimited SMS added, and I have been battling it ever since. In my most recent attempt to get some SMS charges dropped from the one line, the CSR told me that my unlimited SMS for the main line (the one that has always had Ulimited SMS) is going to expire on november 3rd, which is the first day of my next billing cycle.

Any advice? Would e-care be better than calling in? So far when I call they all have no idea about SERO. last month the CSR said she was going to fix it, and she added unlimited SMS for $15 a month. yesterday the CSR said Unlimited SMS was neve a part of the SERO plans. :1zhelp:

Thanks for your help.

[liglyrichbich]

I have 2 SERO lines. they were both started in June. At the time unlimited text messaging was included.

One line never had the unlimited SMS added, and I have been battling it ever since. In my most recent attempt to get some SMS charges dropped from the one line, the CSR told me that my unlimited SMS for the main line (the one that has always had Ulimited SMS) is going to expire on november 3rd, which is the first day of my next billing cycle.

Any advice? Would e-care be better than calling in? So far when I call they all have no idea about SERO. last month the CSR said she was going to fix it, and she added unlimited SMS for $15 a month. yesterday the CSR said Unlimited SMS was neve a part of the SERO plans. :1zhelp:

Thanks for your help.

This would normally belong to the "Rant and Rave" section but since you've got SEROs, I'd quit frustrating :frustrate myself calling CS and waiting forever on the phone, I just don't have the time and the patience, just write ecare. On your online account, go to "contact us" and state your beef, remind them that they should all go back to their Product Knowledge section of the Employee Manual. There, they should see that all SEROs now come with UNLIMITED TEXTING Standard, reinstate your UT and have them credit you for all the charges debited...AND SAVE YOUR CORRESPONDENCE regardless of the outcome... Keep us posted, Ron... Good Luck!

[will_z32]

sfgdfgd

[will_z32]

Can I go from a PV phone, to a normal vision phone, back to a PV phone? I remembering reading it was a problem on the SERO plan. I have an old I500 i would like to use as a backup phone.

[MidwestDrummer]

Can I go from a PV phone, to a normal vision phone, back to a PV phone? I remembering reading it was a problem on the SERO plan. I have an old I500 i would like to use as a backup phone.

You can but to make things a lot easier, call Tier 2 Tech Support when doing the ESN swap. There are 2 different types of SERO plans. There are the 3 that have regular Vision coded into them, then the other 3 that have Power Vision coded into them. Tier 2 will know exactly what to do when you swap phones, and won't waste minutes on the phone with a clueless CS rep.

[MidwestDrummer]

remind them that they should all go back to their Product Knowledge section of the Employee Manual. There, they should see that all SEROs now come with UNLIMITED TEXTING Standard

I don't think belittling the E-Care rep and criticizing their product knowledge is the right way to go.

[MidwestDrummer]

I have 2 SERO lines. they were both started in June. At the time unlimited text messaging was included.

One line never had the unlimited SMS added, and I have been battling it ever since. In my most recent attempt to get some SMS charges dropped from the one line, the CSR told me that my unlimited SMS for the main line (the one that has always had Ulimited SMS) is going to expire on november 3rd, which is the first day of my next billing cycle.

Any advice? Would e-care be better than calling in? So far when I call they all have no idea about SERO. last month the CSR said she was going to fix it, and she added unlimited SMS for $15 a month. yesterday the CSR said Unlimited SMS was neve a part of the SERO plans. :1zhelp:

Thanks for your help.

Call Employee Accounts. They are the most knowledgeable Sprint employees when it comes to SERO. Be firm but polite at the same time. They will get you taken care of.

Employee Accounts: 1-888-882-4030

[liglyrichbich]

Originally posted by RONIN17

I have 2 SERO lines. they were both started in June. At the time unlimited text messaging was included.

One line never had the unlimited SMS added, and I have been battling it ever since. In my most recent attempt to get some SMS charges dropped from the one line, the CSR told me that my unlimited SMS for the main line (the one that has always had Ulimited SMS) is going to expire on november 3rd, which is the first day of my next billing cycle.

Any advice? Would e-care be better than calling in? So far when I call they all have no idea about SERO. last month the CSR said she was going to fix it, and she added unlimited SMS for $15 a month. yesterday the ]CSR said Unlimited SMS was neve a part of the SERO plans.

Thanks for your help.[/I]


This would normally belong to the "Rant and Rave" section but since you've got SEROs, I'd quit frustrating myself calling CS and waiting forever on the phone, I just don't have the time and the patience, just write ecare. On your online account, go to "contact us" and state your beef, remind them that they should all go back to their Product Knowledge section of the Employee Manual. There, they should see that all SEROs now come with UNLIMITED TEXTING Standard, reinstate your UT and have them credit you for all the charges debited...AND SAVE YOUR CORRESPONDENCE regardless of the outcome... Keep us posted, Ron... Good Luck!
__________________
Liglyrichbich


I don't think belittling the E-Care rep and criticizing their product knowledge is the right way to go.


I cannot emphasize enough the importance of reading anything at all very carefully...!!!

When I see replies such as yours: condescending, judgemental, trying to police, disagree, dispute, negate most people who post here for help, I just can't help but come to a conclusion the insecurities I see and hear in your trying hard to prove yourself... what is your problem? I often wondered what you've been trying to prove... If you read the posting very carefully, you'd feel the OP's frustration in trying to resolve his/her problem. If you've owned and run a business before, I don't think you'd spend money to hire and then train your employees for naught... If they fail to do their jobs, I would never feel "be-little-ing" them in reminding them to go back hit the books again (that I also paid for), so that they can do their jobs. I would be "be-little-ing" myself, my intelligence and my finances if I let them slack off and neglect [B]my customers and their needs.

When I see a response such as yours which doesn't really have anything to do with the OP's plea for help, I find myself asking, "what the hell am I doing here? what the hell am I wasting my time for replying to these people who reach out, only to be knocked by people who can't feel good about themselves unless they're knocking someone and making themselves "seem to know-it-all" and have all the answers?

SIMPLE: I found a lot of help here and I'd be G**-D***** if I let someone stop me from giving back, by helping out those who seek help, especially those who have personally reached out to me publicly here in the forums or in private so that they can feel important and feel good about themselves.

If one has nothing good to say, I'd say nothing at all...!!! THIS TOPIC IS NOW OFFICIALLY CLOSED...!!!

(I approve the preceeding message)

[will_z32]

You can but to make things a lot easier, call Tier 2 Tech Support when doing the ESN swap. There are 2 different types of SERO plans. There are the 3 that have regular Vision coded into them, then the other 3 that have Power Vision coded into them. Tier 2 will know exactly what to do when you swap phones, and won't waste minutes on the phone with a clueless CS rep.

So each time I switch PV>vision or vision>PV I will need to get ahold of Tier 2? Won't have any issues with my plan?

[liglyrichbich]

Quote:
Originally Posted by MidwestDrummer
You can but to make things a lot easier, call Tier 2 Tech Support when doing the ESN swap. There are 2 different types of SERO plans. There are the 3 that have regular Vision coded into them, then the other 3 that have Power Vision coded into them. Tier 2 will know exactly what to do when you swap phones, and won't waste minutes on the phone with a clueless CS rep.


Quote:
Originally Posted by MidwestDrummer
I don't think belittling the E-Care rep and criticizing their product knowledge is the right way to go. [/I]


Gosh, I just hate self-righteous flip-floppers....:laughing:

[Goodgyrl]

Smh

[Goodgyrl]

You're not talking about the unlimited text messaging that they recently starting including with SERO voice plans, are you?
I am and she's only had Sero for about a month.

[MidwestDrummer]

I cannot emphasize enough the importance of reading anything at all very carefully...!!!

I have not misread anything

When I see replies such as yours: condescending, judgemental, trying to police, disagree, dispute, negate most people who post here for help, I just can't help but come to a conclusion the insecurities I see and hear in your trying hard to prove yourself... what is your problem? I often wondered what you've been trying to prove... If you read the posting very carefully, you'd feel the OP's frustration in trying to resolve his/her problem. If you've owned and run a business before, I don't think you'd spend money to hire and then train your employees for naught... If they fail to do their jobs, I would never feel "be-little-ing" them in reminding them to go back hit the books again (that I also paid for), so that they can do their jobs. I would be "be-little-ing" myself, my intelligence and my finances if I let them slack off and neglect my customers and their needs.

My statement was neither condescending, judgemental, blah blah blah...it was not any of that bs that you assumed[/B[ it was. What am I trying to prove? Offering a helpful bit of criticism is certainly not trying to prove anything. I do not want, nor do i have a need to prove anything to anyone. Nothing I said has done anything to minimize the OP's frustrations.

When I see a response such as yours which doesn't really have anything to do with the OP's plea for help, I find myself asking, "what the hell am I doing here? what the hell am I wasting my time for replying to these people who reach out, only to be knocked by people who can't feel good about themselves unless they're knocking someone and making themselves "seem to know-it-all" and have all the answers?

My post had everything to do wit the OP's plea for help. As I have already stated, I simply offered a helpful tidbit to aid the OP in his quest for an answer to his issue. If I'd anticipated your level of displeasure I most certainly not would've said what I said.

SIMPLE: I found a lot of help here and I'd be G**-D***** if I let someone stop me from giving back, by helping out those who seek help, especially those who have personally reached out to me publicly here in the forums or in private so that they can feel important and feel good about themselves.

Stop you? For the love of God, when have I made an attempt to stop you? I am a member of this forum for the exact same reason you are. I take and I give exactly like you do. There's absolutely no reason for you to strut about with a holier than thou attitude,

If one has nothing good to say, I'd say nothing at all...!!! THIS TOPIC IS NOW OFFICIALLY CLOSED...!!!

(I approve the preceeding message)

Attempt to cut me off without a defense of myself? While the idea entertains me, it simply will not happen. You're a member of this forum just as I am. I recognize you as an asset to this community, just as I see myself the same way. But you're no more of an authority here than I, or any other non-mod poster is.

Quote:
Originally Posted by MidwestDrummer
You can but to make things a lot easier, call Tier 2 Tech Support when doing the ESN swap. There are 2 different types of SERO plans. There are the 3 that have regular Vision coded into them, then the other 3 that have Power Vision coded into them. Tier 2 will know exactly what to do when you swap phones, and won't waste minutes on the phone with a [B]clueless CS rep.

Gosh, I just hate self-righteous flip-floppers....:laughing:

http://img.photobucket.com/albums/v241/TampaBayDrummer/Clueless.jpg

"Clueless" does not automatically dictate negativity, which you assumed it did right off the bat. In my reference it simply refered to a lack of knowledge and/or being misinformed regarding a particular topic.

To summarize this, I would just as easily not have said what I said had I known you'd react the way that you did. I certainly had no intentions of insulting you, or making it appear as if I were. I apologize if that is how it was orignally viewed. As I've said, it was only meant as a constructive criticism. The last thing I want in such a great community as SU, is an enemy, and I'd hate for someone who likes to help out here as much as I do, to be an enemy of mine.

http://www.talonartstamps.com/images/small/mini/PeaceSign.gif

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