SERO.......... Attempts at free options

[Dan]

Please post your attempts at getting free options on SERO here. As the plan is already heavily discounted, dont expect sprint to give away much!

Requests for discounts on the plan, or tips on how to get SERO each have their own threads. Please post in the appropriate thread :)

[jrdiaz20]

First one again!

And with the free stuff I have no luck in this area at all. :frustrate But oh well Im just happy I got on the plan.

[Dan]

Also, please keep it to "members helping members" as opposed to bragging on how you got __________ when no one else could! And, stay on topic :)

[jschurawlow]

Well a few tips, be specific on what you're needing but don't specify a certain discount (as the reps sometimes turn ya off if you do, hit or miss there).

I have managed to get my 15% loyalty after having my lines switched over to sero (been with sprint since 2002 however). Also got unlim sms on one line for $8/month - however a rep more recently told me they had a meeting in which they were told not to give such on sero plans anymore (guessing some users abused such quite often, or their reps gave it out too freely).

[vman51]

well, i have sero with free nights at 7..i got this while on the phone with a rep who was switching me from a regular plan to the sero plan..i told her that i was offered free nights at 7 for renewing my contract (i had the e-care email that said so) and she applied it no questions asked..

i also have free 500 sms...i got this one through e-care..i simply explained them that i was paying for 100, and i needed more sms..i also hinted at the fact that i had just renewed (thus in my 30 day window still) and that verizon was offering free in-sms and that most of my friends were on verizon..

so, they added it...no hassles..im not gonna ask for more either..i know others have huge discounts and other freebies, but im extremely satisfied with what sprint has given me :)

[ghettocowboy248]

the sero plan comes with 7pm nights

[istayfresh]

I recently received free nights at 6pm and free unlimited texting. At first, it was hard to have those 2 options added, so I settled for free 500 text messages. The way they gave it to me free was by giving me a reoccuring $8 SMS credit. After a month, I decided to switch to unlimited SMS and surprisingly, the $8 SMS credit was still reoccuring, so I was paying only $7. About 10 months into my contract, I attempted to get Free nights at 6pm, and the ecare rep said he can add Free nights at 6pm and unlimited texting for $8 if I was willing to renew my contract. Since I had no intention of going to any other plan/carrier, I thought that I might as well renew my contract. Surprisingly, I was STILL getting the reoccuring $8 SMS credit, so technically, my unlimited texting is FREE :headbang2

So if you have bad luck in getting free options through ecare, I suggest just settle for what you got now and pay your bills on time and in the future, ecare will be more willingly to add free options.

[sprintadv]

So if you have bad luck in getting free options through ecare, I suggest just settle for what you got now and pay your bills on time and in the future, ecare will be more willingly to add free options.

Exactly my approach! :tu:
You set up the future by not going for it all now & saving some for future negotiations.

[Dan]

Thread bump so y'all can find this thread!

[messiermax]

I have given up on trying for free perks with SERO...never seems to have worked...i'll try in six months and see if they budge on free 6pm.

[anskY]

6PM nights (asked nicely)
FIMF (new number. said I was getting prank calls)
Unlimited free texting (much tougher. Be prepared to do some battle)
-20% job discount (just get lucky with a rep that doesnt know what they're doing, and you slip throughthe cracks)

[loveshinesthru]

couldnt get 6pm nights even on reg plan or free reg vision, not power vision.

[erynlynn55]

idk if this technically falls into the category of "free options" but i couldn't find a thread that listed promo mailers for people with SERO plans.

in the mail the other day i got a plain but cute greeting card from sprint. "just taking a moment to let you know that we appreciate your business." that was awfully nice of them. =^.^=

then today i got another mailer from them but this one was for "$100 off your Sprint PCS service". all i would need to do is sign a new two year agreement.

weird thing is. i just got my plan switched over to a new SERO 500 plan just a few weeks ago. i thought that any major plan switch automatically resigns you into a two year contract. hmm?

however, when i check my account details in the "change your plan" section on the website it says that my agreement expires on 2/28/2007. (i know i was out of contract when i switched so idk what's going on.)

is it possible that someone goofed? or maybe the expiration date is just not updated on the website? is there another way to find out when my agreement expires?

should i call for the $100 offer? worst they could do is say "no" right?

i just got a sweet deal through e-care when i switched my plan to SERO cause i played dumb n said i thought it came with free unlimited text like my old Free & Clear plan did. the replies went back n forth a few times. (i was always nice!) the end result was $8/month for unlimited text plus a one time service credit in the amount of $192 covering the cost of two years for the text messaging.

that's the really weird part. (least to me) cause the email said that the credit was for my two year agreement. again, on the website it says my agreement expires 2/28/2007.

thanx to anyone who replies! =^.^=

[kentonese]

There is a chance the website is wrong. Many of us noticed discrepancies in the website. Send an email to ecare to request the information. It will be more accurate. :tu:

[RonMan]

Woo hoo! I asked e-care for 500 free texts per month so my wife and I would not interrupt each other at work (especially since I am unavailable by phone most of the day) and was told that the 500 free texts offer is no longer available, but I would get 300 free texts for $5.00 per month plus a $5.00 recurring monthly credit.

If you don't ask, they can't say yes.

[anskY]

idk if this technically falls into the category of "free options" but i couldn't find a thread that listed promo mailers for people with SERO plans.

in the mail the other day i got a plain but cute greeting card from sprint. "just taking a moment to let you know that we appreciate your business." that was awfully nice of them. =^.^=

then today i got another mailer from them but this one was for "$100 off your Sprint PCS service". all i would need to do is sign a new two year agreement.

weird thing is. i just got my plan switched over to a new SERO 500 plan just a few weeks ago. i thought that any major plan switch automatically resigns you into a two year contract. hmm?

however, when i check my account details in the "change your plan" section on the website it says that my agreement expires on 2/28/2007. (i know i was out of contract when i switched so idk what's going on.)

is it possible that someone goofed? or maybe the expiration date is just not updated on the website? is there another way to find out when my agreement expires?

should i call for the $100 offer? worst they could do is say "no" right?

i just got a sweet deal through e-care when i switched my plan to SERO cause i played dumb n said i thought it came with free unlimited text like my old Free & Clear plan did. the replies went back n forth a few times. (i was always nice!) the end result was $8/month for unlimited text plus a one time service credit in the amount of $192 covering the cost of two years for the text messaging.

that's the really weird part. (least to me) cause the email said that the credit was for my two year agreement. again, on the website it says my agreement expires 2/28/2007.

thanx to anyone who replies! =^.^=
do you have any promos on the plan?

[erynlynn55]

do you have any promos on the plan?

not that i know of.

also, now the website says that my contract expires 3/31/2007. am i on some weird monthly basis thing? lol

[Eyecon82]

N&W at 6pm -- asked niceley....threatened to cancel my contract since it was under the 30 day period ( sprint messed up my service..canceled it out of no where....on the weekend too, so i was pretty angry)

FIMF -- said i was getting too many telemarketing calls (true)

500 free SMS -- told them i was having bad reception and service and needed a way to get the 'word' out in emergencies since im in the medical field

24% hospital discount -- was told the first time that corp employee discount does not apply on sero, however, i just emailed ecare again in a few days and the next ecare rep added it on for me w/o even asking for proof!

[Scoobmd]

N&W at 6pm -- asked niceley....threatened to cancel my contract since it was under the 30 day period ( sprint messed up my service..canceled it out of no where....on the weekend too, so i was pretty angry)

FIMF -- said i was getting too many telemarketing calls (true)

500 free SMS -- told them i was having bad reception and service and needed a way to get the 'word' out in emergencies since im in the medical field

24% hospital discount -- was told the first time that corp employee discount does not apply on sero, however, i just emailed ecare again in a few days and the next ecare rep added it on for me w/o even asking for proof!

Cool. I've been holding off trying to switch to SERO b/c I was afraid I'd loose my discounts. After doing the math, the "pure SERO plan" for two lines would equal my current plan with discounts- so I've got nothing to loose and a lot to gain if I email ecare...

[lp894]

6pm N&W for $5

24% company discount

Umlimited SMS for $7/month($15 for unlimited sms with $8/month SMS Credit)

Free Ready Link(5$/ month with 5$/month credit)

[babyillusionx]

okay they wouldn't allow me to get my sero plan on top of my employee discount.. WHY??!! is anyone getting the same issue.. or has anyone... getting discount on top of that!!! how.. ?? is there a way around it.. please share..btw.. my plan right now is..

Sero plan - $30.00
500 (anytime min)
unlimted pic msg.(free)
power vision plan(free)
First incoming minute (free)
6pm nights and weekends (free)
TEP ($7.00)

attemping to get :

$5.00 each bill flyer discount
18% discount with a&f.

what company gets the 28% discount.. kuz i heard chase bank ONLY gets 10%not 28%

[Shqiptar]

SERO 1,200
Free Incoming First Minute
6PM Nights
Sprint to Home
500 Text Message
25% monthly discount

Working on:
20% corporate discount

I also got similar discounts and freebies for my wife who is on the SERO 500 plan.

The key:
Start off with the $50 plan during the first 30 days. I did this for my wife and brother. They are more likely to give you something if you plan to cancel a $50 plan. Also, it will be easier if you have excellent credit. If they know that you can pay your bills, they will do more to keep you.

After you get what you want........you could then drop down to the SERO 500 plan.

I have also told them, after the 30 day trial, that my employer is willing to pay my ETF......so by using that line and *sounding* certain that you are canceling, you will get something.

[Scoobmd]

Shqiptar,
Good job on getting the Sero.
Was that 20% a loyalty discount and did you successfully port your number over?
I've been reading a lot of people having to get new numbers recently...'

Anyway keep us updated on your tries.

[Shqiptar]

Shqiptar,
Good job on getting the Sero.
Was that 20% a loyalty discount and did you successfully port your number over?
I've been reading a lot of people having to get new numbers recently...'

Anyway keep us updated on your tries.

Scoobmd, The 25% is a loyalty discount and the 20% would be the corp. discount.....if I ever get it. I did not port my number....I was assigned a new number.

[Scoobmd]

Scoobmd, The 25% is a loyalty discount and the 20% would be the corp. discount.....if I ever get it. I did not port my number....I was assigned a new number.
Oops. Shoulda read your post better.

25% is a great loyalty discount. How long have you been with Sprint? I've been with them since 1999 and only have 5%...

[Shqiptar]

Oops. Shoulda read your post better.

25% is a great loyalty discount. How long have you been with Sprint? I've been with them since 1999 and only have 5%...

No problem. About 6 months. Not bad eh?

[Scoobmd]

No problem. About 6 months. Not bad eh?
Wow 6months for 25% loyalty discount? Tell us your secret! ;)

[Sim-X]

I have 2 loyality discounts. One for 5% and one for 10%. for an obvious total of 15%. Anyway I could go higher? I don't even know how to ask for it. I just finnally scored unlimited sms for free after almost a year of trying. So this is my current set up.

Sero 500 min for 30
includeds all the good stuff sero comes with(vision, n/w, m2m, etc)

FIMF

6N/W free

and now unlimited sms for free

15% mrc discount.

I don't really know what else to ask for? Any other goodies?

[Scoobmd]

I have 2 loyality discounts. One for 5% and one for 10%. for an obvious total of 15%. Anyway I could go higher? I don't even know how to ask for it. I just finnally scored unlimited sms for free after almost a year of trying. So this is my current set up.

Sero 500 min for 30
includeds all the good stuff sero comes with(vision, n/w, m2m, etc)

FIMF

6N/W free

and now unlimited sms for free

15% mrc discount.

I don't really know what else to ask for? Any other goodies?

Wow, it looks like you have all the goodies- including unlimited text and discounts already.

[jumonjii]

Come on.

Don't go over the top or Sprint will make them unavailable for everyone.

Take what you have and leave it at that.

[orentha]

Just emailed ecare about 30 min ago.
said I was getting a lot of telemarketer calls, and inquired about FIMF.

I was very impressed with the fast response, usually it took over a day, this was 30 min:

Thank you for contacting Sprint together with Nextel. I will be happy to assist you regarding the FIMF.

I apologize that we have stopped offering FIMF. Therefore, we cannot add it to your account.

I would like to inform that I have stopped all the promotional Sprint calls. However, this will come into effect after provisioning time of 90 days.

Thank you for contacting us. Have a great day.

is that true, they have stopped offering it? I'm assuming no, and it's just a line they feed me...
oh well... maybe I'll try again in the future...

[orangesuburban]

anyone had any luck on discounted Unlim SMS lately? i HAD it on my account, for 1 year. that year has elasped so now my bill is $8 more a month lol.

my sero plan already has
FIMF
6pm nights free
10% discount
15% discount
18% discount


it also had unlim sms for $7, any way i can get that back?

[deltatl6]

anyone had any luck on discounted Unlim SMS lately? i HAD it on my account, for 1 year. that year has elasped so now my bill is $8 more a month lol.

my sero plan already has
FIMF
6pm nights free
10% discount
15% discount
18% discount


it also had unlim sms for $7, any way i can get that back?

Email ecare and tell them your discount disappeared for no reason and ask to have it added back in. That's what I did yesterday for my free 500 sms, they gave me the discount back today.

[orangesuburban]

Email ecare and tell them your discount disappeared for no reason and ask to have it added back in. That's what I did yesterday for my free 500 sms, they gave me the discount back today.

agh, nicely played, email sent. ill post up results. thanks. :clap:

[Scoobmd]

agh, nicely played, email sent. ill post up results. thanks. :clap:

Good luck to you.
I had emailed ecare some time ago asking when some of my perks like discounts and 500 free text would disappear. They said Feb 2009 but that all I needed to do was send an email at that time and they could reinstate the discounts without a problem...
sounds easy enough.

[orangesuburban]

Good luck to you.
I had emailed ecare some time ago asking when some of my perks like discounts and 500 free text would disappear. They said Feb 2009 but that all I needed to do was send an email at that time and they could reinstate the discounts without a problem...
sounds easy enough.
wow awesome. i didnt think it would be THAT easy. but im willing to sign a new 2 year to get it back. as long as my bill stays at $28 a month, ill never leave. :imo: still waiting on a response.

[orangesuburban]

well they gave me one last credit but said they werent offering it anymore... i guess ill ask again next month. its only $8 bucks. not TOO big a deal. thanks for the tips though.

[zedhawk]

ok i have sero and they managed to put my employee discount through on the plan which is 25% so i figured why try and rock the boat anymore being i have a shot of losing the discount

[supernet33]

Me and my dad have a sero account and they gave us free n & w @ 6.. but it seems like the past 2 months we been only getting an $8.54 discount... anyone else?

[orangesuburban]

Me and my dad have a sero account and they gave us free n & w @ 6.. but it seems like the past 2 months we been only getting an $8.54 discount... anyone else?
the way they do the discount is kinda funky. you will never get teh full 10$ atleast i never have. just be happy with what you get... if you want to, you can call in every month and they will give you the difference, not worth it to me.

[SweetBearCub]

- SERO 500 for $30 plan w/ $4 "Handset Replacement" Insurance.
- Palm Treo 700wx for $249.99 ($250 service deposit).
- Replaced Treo 700wx with PPC-6700 in a local store (bigger screen & keyboard & faster processor) for $41.37 extra.
- In-store rep failed to transfer all data to new phone or give me the $100 MIR form.
- Called Care, got a $100 service credit (amount of the MIR).
- After several calls over the lost data, I managed to get 6pm N/W, FIMF, 500 TXTs, and a 15% discount. Sprint also ate the current bill of $40.44 and left me with a credit of $6.66.

I figure if I've gone this far, I may call them back in a couple days and press them for unlimited texts and the 25% discount. After that, I don't think they have anything else left to give. Or am I mistaken? ;-)

I've heard that it is possible to get free unlimited SMS (though very hard to do), a 25% loyalty discount (vs 15%), a corp discount of up to 28% (How do I do that? What company do tell them that I work for?), and a recurring $5 downloads credit. Any advice on obtaining these?

They might be losing money on me, but they will get a lot of word of mouth referrals from me!


Thanks!

[JeffDTD]

Alright so i just wanted to know..

I just got one of my friends signed up for SERO and told him 500 texts should come fairly easily.

However, i've written 2 emails and made 1 phone call..
and each has been answered with "hell no" we offer 300 or 1000... they have also turned down even giving him 500 if he pays the $8 or whatever

Is free 500 texts still in the system? Is $8 unlimited text still in the system?

[jumonjii]

I would call up and see if the rep can take the code from your plan and look it up to put on your friend's plan.

If they think the request is odd, tell them ecare told you to call in and do it because they couldn't find a code.

:tu:

[quadpants]

I have tried 3 times asking for $8 texts or 500 free and none of the agents have been able to find any codes or anything for this. They said if I could get a phone number of someone with that on their account they would be able to see what to use but I obviously don't have this.

[JeffDTD]

SO this last email i've sent has resulted in a rep stating

"let me be clear: its no longer an option for me or my coworkers to add 500 texts in any fashion to your plan. I apologize"

Is this true?

And if 500 texts has bitten the dust, the 300 that they are dishing out to college students for 12 months... what about that? That certainly is in there.

Who knows?

[Scoobmd]

Wow, have other people been getting the same message about free texts as well?
I wonder if Sprint is cracking down on these perks.

I remember it just took me one email to get 500 free texts in place for my two lines in Feb.

[JeffDTD]

Scoob,
I don't know.

Someone thats tried to get them this past 7-10 days speak up!!!

-Jeff

[anskY]

Scoob,
I don't know.

Someone thats tried to get them this past 7-10 days speak up!!!

-Jeff
I signed 3 people up for SERO a few weeks ago. I got all 3 of them 500 free texts a month last week

[JeffDTD]

I signed 3 people up for SERO a few weeks ago. I got all 3 of them 500 free texts a month last week



By way of Ecare or what?? ?

Any suggestions help!!

[wierdcalimer1]

I signed 3 people up for SERO a few weeks ago. I got all 3 of them 500 free texts a month last week


sign me up for sero!

[PandaMan]

Jeff, you already have unlimited text for $8 a month. Why are you trying to go down to 500 text? I guess it could be none of my business, but I thought I would ask.

I can't say if the 500 text code still exists, but Sprint does phase out codes after a certain period of time has passed. The E-Care rep may be telling the truth when he/she said that they no longer have the ability to give that option.

Also, a sprint employee mentioned in another thread that Sprint is cracking down lately on the freebies.

[JeffDTD]

PandaMan, this has nothing to do with my plan. I'm a happy camper. Couldn't be happier.


I turned one of my coworkers on to the SERO plan and was trying to help him get set up with the 500 texts, whether he was paying for it or not.

[JeffDTD]

alright.. i wanna bump this....

any of you had any luck the past few days getting anything out of ecare? 6pm? any texts?

[ecker]

i just got a free 700wx upgrade from my Q... :-p

[JeffDTD]

Nice.... any free items

[StarmanDX]

I just got a $75 service credit, and my 500 free SMS changed to unlimited SMS about a month ago.

[Scoobmd]

1250 sero
500 sero

Been with sprint for 4 years. Got both SERO plans in january 06.
FIMF and 7pm nights free from day one. At that time nights were 9pm.
Also kept my 24% Daimler discount.

The other day I asked eCare if they could change my nights to 6pm, and keep it free. They said yes IF I sign a new contract, so I said no problem, IF you can give 300 text per line for free. No problems whatsoever. Why not sign a new contract? There's no way I could do better anywhere else.

So, I have
FIMF
300 texts
6pm nights
24% discount.
On both lines.

I only deal with E-care. I've never been rude, never asked for any credits, etc. I've always paid my bill on-time, and have good credit. I've never threatened to cancel or dealt with retentions. My first 3 years with sprint I had VERY high mrc's. Every time I've ever asked for anything, including SERO, I've got it on the first try.

You are a pretty good example of what can happen if you're nice....

[Wayne 1]

Thanks.

In reality, I don't understand people that aren't nice when calling for something. No matter who they are calling. The person on the other end has no real good reason to hook you up with anything, so why act like a jackass? When they tell me they have to put me on hold, I tell them to take their time, I have all day.

You're asking for something, so be polite and patient. My folks taught me that.

Couldn't have stated it any better myself. Always and I mean always treat these folks like your best friends! ;)

[JeffDTD]

Guys,...
thanx for all the good commentary and what not. I am sweet as butter when i call sprint, hence the plan in my signature.

I was just hoping to hear that someone out there had successfully backed free ANYTHING (besided credits) as a SERO customer since about 3/29/07 till now.

Thanx again.

[Blacklaw]

I emailed ecare yesterday and was able to receive 300 txt messages a month for free ($5.00 charge with a recurring $5.00 credit).

[AlpineMiata]

i just got a free 700wx upgrade from my Q... :-p

How did you pull that one off?

[tanman]

I e-mailed eCare and was offered the following features in addition to standard $30 SERO features (all extras apply to 2 lines):
* N/W @ 6
* 15 % discount
* 500 free txt msgs/month
* standard $150/phone new phone credit

I was polite and just asked for those specific things. I think it's smarter to e-mail because you then have a response in writing that you can rely upon later. I haven't accepted the offer yet because I'm in the middle of a payment cycle and my wife has not decided which phone she wants. I want an LG LX 550 (Fusic), but wanted to pay less than the $79 Sprint is currently charging. Any specific advice about paying less for the phone or getting a better plan deal (without being too greedy?)?

[Wayne 1]

I e-mailed eCare and was offered the following features in addition to standard $30 SERO features (all extras apply to 2 lines):
* N/W @ 6
* 15 % discount
* 500 free txt msgs/month
* standard $150/phone new phone credit

I was polite and just asked for those specific things. I think it's smarter to e-mail because you then have a response in writing that you can rely upon later. I haven't accepted the offer yet because I'm in the middle of a payment cycle and my wife has not decided which phone she wants. I want an LG LX 550 (Fusic), but wanted to pay less than the $79 Sprint is currently charging. Any specific advice about paying less for the phone or getting a better plan deal (without being too greedy?)?

IMO that is a excellent offer, accept it before they change their minds. Also be careful that they don't try to bait and switch you once you accept the offer. ;)

[tanman]

IMO that is a excellent offer, accept it before they change their minds. Also be careful that they don't try to bait and switch you once you accept the offer. ;)
It's in writing, so I'm not too worried about a bait and switch. Any ideas to lower the phone cost?

[Wayne 1]

It's in writing, so I'm not too worried about a bait and switch. Any ideas to lower the phone cost?

Last year Sprint offered me a Samsung A900 for $150. off and I reminded them of my many years of loyalty and I got the phone for free. That was from retentions.

It doesn't hurt to ask for better than a standard deal, I would. :)

[JerseyJay]

I signed up for the $50 SERO plan sometime during the last week of March and got the Treo 700P for $250 - $150 MIR - $100 MIR = $0. Upon getting the phone, I ran into some trouble getting my number ported over correctly, so I e-mailed e-care about my troubles and while helping me fix the problem, they voluntarly gave me a $50 service credit for the first month for all of my troubles. A week later, I e-mailed to ask for a few much needed text messages and was given unlimited texts no problem. A week past, e-mailed asking if I would be able to switch from my $50 plan which was high for me to the $30 plan, they gave me a 15% monthly discount on my $50 plan to keep me from switching. Been with them for about 3 weeks and here is what my plan looks like now:

Treo 700P - Free after rebates
1250 AT Mins, N/W @ 7PM, Unlimited Power Vision
All of the goodies of the latest SERO plan
Unlimited Text Messages
15% Monthly Discount
$42.50 per month :tu:

I couldn't be happier with my phone, service and especially the price. With the way Sprint has treated me, I will stay a customer for a long time... as long as they give me a nice new phone or credit for one once my contract is up. :lol:

[Goodgyrl]

man I couldn't get them to give me a discount or free text messaging.

[deathorglory]

The perks are being cut back. Chances are if you've been with the company less than a year, they'll say no.

[meme2]

Hey guys, when you get your SERO plan, did you get back the Loyalty discounts that was on the original account/accounts when you sign up for SERO OR
Did you have to wait next time to get back those previous loyalty discounts.

I have been holding out on SERO plan (I do have email of a friend from Sprint) because it will cost me about the same as my current plan with discounts but without Power Vision and a few good stuff.

[AlpineMiata]

Just got 500 Free SMS through E-care. Only took one email.

[Wayne 1]

I signed up for the $50 SERO plan sometime during the last week of March and got the Treo 700P for $250 - $150 MIR - $100 MIR = $0. Upon getting the phone, I ran into some trouble getting my number ported over correctly, so I e-mailed e-care about my troubles and while helping me fix the problem, they voluntarly gave me a $50 service credit for the first month for all of my troubles. A week later, I e-mailed to ask for a few much needed text messages and was given unlimited texts no problem. A week past, e-mailed asking if I would be able to switch from my $50 plan which was high for me to the $30 plan, they gave me a 15% monthly discount on my $50 plan to keep me from switching. Been with them for about 3 weeks and here is what my plan looks like now:

Treo 700P - Free after rebates
1250 AT Mins, N/W @ 7PM, Unlimited Power Vision
All of the goodies of the latest SERO plan
Unlimited Text Messages
15% Monthly Discount
$42.50 per month :tu:

I couldn't be happier with my phone, service and especially the price. With the way Sprint has treated me, I will stay a customer for a long time... as long as they give me a nice new phone or credit for one once my contract is up. :lol:


Good Job! I love my Sero. :)

[anskY]

Sero 1250
6PM nights- free
unlimited texting- free
FIMF

I got all in December when I wasn't even a customer for a week

[Wayne 1]

Sero 1250
6PM nights- free
unlimited texting- free
FIMF

I got all in December when I wasn't even a customer for a week


Excellent work! :)

[Goodgyrl]

The perks are being cut back. Chances are if you've been with the company less than a year, they'll say no.
I've got 2 other lines on the account also. The first line has been on the account for 4 going on 5 yrs then the second one has been over a year and the third line I've had for a month.

[meme2]

I e-mailed eCare and was offered the following features in addition to standard $30 SERO features (all extras apply to 2 lines):
* N/W @ 6
* 15 % discount
* 500 free txt msgs/month
* standard $150/phone new phone credit

I was polite and just asked for those specific things. I think it's smarter to e-mail because you then have a response in writing that you can rely upon later. I haven't accepted the offer yet because I'm in the middle of a payment cycle and my wife has not decided which phone she wants. I want an LG LX 550 (Fusic), but wanted to pay less than the $79 Sprint is currently charging. Any specific advice about paying less for the phone or getting a better plan deal (without being too greedy?)?

Just to clarify, are you already on the SERO plan and just asking for the "extras"?
Didn't you get the phone discounts when you first sign onto SERO plan?

[tanman]

Just to clarify, are you already on the SERO plan and just asking for the "extras"?
Didn't you get the phone discounts when you first sign onto SERO plan?
I am NOT on the SERO yet.

[triton]

what exactly did you say so nicely to convince them to give you all that? i am thinking of signing up for SERO sometime soon and 15% less sounds really nice.

[Scoobmd]

I am NOT on the SERO yet.
Pretty good deal.
I elect you spokeman when I try for Sero! :D

[MidwestDrummer]

what exactly did you say so nicely to convince them to give you all that? i am thinking of signing up for SERO sometime soon and 15% less sounds really nice.
It's all pretty standard. A lot of it has to do with kissing up to Sprint, telling them how much you love their service, and how you've been such a loyal customer.

[anskY]

Sero 1250
6PM nights- free
unlimited texting- free
FIMF

I got all in December when I wasn't even a customer for a week
oh- and 20% off, and I bought the Q for $100 but I got 150 in rebates

[Wayne 1]

oh- and 20% off, and I bought the Q for $100 but I got 150 in rebates

:lol: That's good!

[scout178]

I'm pretty suprised at how easy Sprint has been about this. I got SERO 500, got my 15% National Guard discount, and just got this email after complaining that my Q didn't get picture mail...not free unlimited texting, but $7.00 off a month ain't bad:

"Thank you for contacting Sprint. I will be happy to assist you regarding the unlimited text messaging option.

I apologize for the delay in response to your concern.

I noticed that the account is already on a special SERO plan, which we do not offer to regular customers. SERO Plans include higher number of Anytime Minutes at a lower monthly charge. However, considering yours as a special case, I have added $8.00 unlimited text messaging option to your account effective April 23, 2007.

Further, I have removed $15.00 unlimited text messaging option effective April 23, 2007. From now onwards, account will be billed $8.00 for unlimited text messaging option.

Thank you for contacting Sprint. Please feel free to write back if you have any other questions. Have a great day!"

[Wayne 1]

For the people with Sero or preparing to obtain it, note that csr's, in some situations, are still allowing discounts on Sero!! ;)

[letsgoflyers81]

Hey guys, when you get your SERO plan, did you get back the Loyalty discounts that was on the original account/accounts when you sign up for SERO OR
Did you have to wait next time to get back those previous loyalty discounts.

I have been holding out on SERO plan (I do have email of a friend from Sprint) because it will cost me about the same as my current plan with discounts but without Power Vision and a few good stuff.

I'm wondering how this SERO loyalty thing works. I've had Sprint since 2003 and plan on switching to a SERO plan. I've been told the only way to do this is to port my number to another provider, then back to Sprint as a SERO plan. Wouldn't that mean I'd lose any reason to get a loyalty discount?

[tanman]

Here's what I got:
* 2 SERO $30 plans (with all standard goodies)
* NW @ 6 (Free)
* 500 txt/month (Free)
* 15% discount
* 2 free Sanyo 8400 phones
* $70 service credit

Here's how I got it:
e-mailed eCare from my account on the internet:

"Question: Hi! My contract has expired and I am shopping around for
a plan that better suits my current needs. I am very interested in
the SERO plans, but would have to split my current joint plan with
my wife into 2 SERO plans. Is there any way to change the SERO
plan to fit my needs? Specifically, I would be happy to sign a new
contract with Sprint if I could get the following additional
features tacked on to 2 $30 SERO plans:
* My current 15% military discount
* 500 txt messages/month
* Nights starting at 6pm
Thanks for your consideration and have a great weekend!"

eCare replied:

"Thank you for contacting Sprint together with Nextel. I will be
happy to assist you regarding the service plan.

Yes, I can definitely add the SERO plan on the account for $30.00
per month.

I will also add the 15% Military discount, 500 free text messaging
plan for free and 6PM Night and Weekend Minutes option for free on
your both the phone lines.

To change the plan you need to renew your two year agreement with
us. The plan change will be effective from the start of the next
bill cycle to avoid the partial month charges.

Please write back to me with the confirmation to change the service
plan on your account. I will be glad to process your request.

We value your loyalty and look forward to serving you for years to
come. Thank you."

Before I accepted the eCare offer, I called retentions and got the free phones (shipped overnight for free) and service credit over the phone. That same night, I e-mailed eCare and accepted the offer.

Be polite.

[meme2]

Here's what I got:



Before I accepted the eCare offer, I called retentions and got the free phones (shipped overnight for free) and service credit over the phone. That same night, I e-mailed eCare and accepted the offer.

Be polite.

Tanman,
What did you say to retentions? That you need phone upgrade since they are over 2 years or that you had signed on Sero plan ? Because retention will ask you to sign a 2 year contract for the phones.

[Wayne 1]

I'm wondering how this SERO loyalty thing works. I've had Sprint since 2003 and plan on switching to a SERO plan. I've been told the only way to do this is to port my number to another provider, then back to Sprint as a SERO plan. Wouldn't that mean I'd lose any reason to get a loyalty discount?

With some exceptions, noted in threads such as this one.......there are no discounts allowed with Sero. Of course just because there are rules, doesn't mean you shouldn't try for a discount. I tried for a discount and Sprint wouldn't give me one. :p

If I were you I wouldn't close out your current account. Get a legimate referal from a Sprint employee and call employee accounts. They can switch you to Sero without any trouble using this method!! ;) :haha:

[tanman]

Tanman,
What did you say to retentions? That you need phone upgrade since they are over 2 years or that you had signed on Sero plan ? Because retention will ask you to sign a 2 year contract for the phones.
I called retentions before I accepted the eCare offer. I did not mention SERO to retentions. I accepted a new contract with retentions, then contacted eCare. eCare wanted me to go to a sprint store to get a new phone, so I called retentions instead.

[Wayne 1]

I called retentions before I accepted the eCare offer. I did not mention SERO to retentions. I accepted a new contract with retentions, then contacted eCare. eCare wanted me to go to a sprint store to get a new phone, so I called retentions instead.


Not too far off from what I did. I called retentions first for a NICE FREE phone and a contract extension. Then I called employee accounts and they set up SERO for me!

[Scoobmd]

For the people with Sero or preparing to obtain it, note that csr's, in some situations, are still allowing discounts on Sero!! ;)

Well, that's good to know. I've been trying to decide if I should try it because my discounts give me about the same offer as a Sero plan after discounts...

[Scoobmd]

With some exceptions, noted in threads such as this one.......there are no discounts allowed with Sero. Of course just because there are rules, doesn't mean you shouldn't try for a discount. I tried for a discount and Sprint wouldn't give me one. :p

If I were you I wouldn't close out your current account. Get a legimate referal from a Sprint employee and call employee accounts. They can switch you to Sero without any trouble using this method!! ;) :haha:
How long have you had Sero? I mean- would you try again for your discounts a few months down the road?
I guess even without the discounts, Sero is a great deal...

[Wayne 1]

How long have you had Sero? I mean- would you try again for your discounts a few months down the road?
I guess even without the discounts, Sero is a great deal...


I've had it the better part of a year.

I probably wouldn't try again for a discount, I've got so much stuff on my account besides Sero, I don't want to rock the boat. I essentially have two plans worth of minutes for a base Sero price. :lol:

[Blinkage]

Well guys, I signed up for the $30 Sero plan not even a week ago. I emailed eCare and got 500 free texts plus 6PM N&W free on my very first email, both at the same time. I guess being nice and complimenting the service will get you somewhere! Just a heads up that you CAN still get these perks on Sero plans.

[jumonjii]

They won't give my buddy free 6pm nights :(

[Wayne 1]

jumonjii:

I've got one for you. My 7PM is probably going bye bye this year. Currently I'm getting a $5. monthly credit. I wonder if I call them about a month ahead of time, if they'll extend it another year WITHOUT extending my contract which expires next year. What do you think? Under no circumstances do I want to extend my contract for 7PM. :)

BTW I tried to get it for two years, early on and the csr claimed she changed it. I checked back later and the rascals left it the same! :p

[psixichka]

gotta complain
i really ould like either FIMF or 6pm nights
and only have 10 days till my 30 days end
but they said no:(
I had one line going & opened up 2 more sero lines
will call again
e-mailing takes a week to answer with even a rejection

[Wayne 1]

gotta complain
i really ould like either FIMF or 6pm nights
and only have 10 days till my 30 days end
but they said no:(
I had one line going & opened up 2 more sero lines
will call again
e-mailing takes a week to answer with even a rejection


Try calling retentions in Employee Accounts. They are the official dept, other than the web site, that administer SERO! ;)

[jumonjii]

jumonjii:

I've got one for you. My 7PM is probably going bye bye this year. Currently I'm getting a $5. monthly credit. I wonder if I call them about a month ahead of time, if they'll extend it another year WITHOUT extending my contract which expires next year. What do you think? Under no circumstances do I want to extend my contract for 7PM. :)

BTW I tried to get it for two years, early on and the csr claimed she changed it. I checked back later and the rascals left it the same! :p

I've read ecare can take off the expiration codes for promotional addons.

Apparently there are 2 date codes. One causes a promotional offer to expire. The other I believe is the date your AA completes.

[Wayne 1]

Thanks jumonjii, do you think they'll extend the contract, if I go for it? :)

[psixichka]

Try calling retentions in Employee Accounts. They are the official dept, other than the web site, that administer SERO! ;)
can you forward me to where I can obtain a number please???

[jumonjii]

I think if you request the expiration date be removed, they won't.

Usually if you ask to add a special feature, they'll request a contract renewal.

[Wayne 1]

can you forward me to where I can obtain a number please???


Yes, the number for employee accounts is 888-876-8381 As I mentioned before they have a Retentions dept too.

Employee accounts is the Sprint dept that really does KNOW what is what with SERO. Don't waste your time with other depts, for Sero questions. :)

[Wayne 1]

Thanks jumonjii, I'll try it again. :)

[psixichka]

Yes, the number for employee accounts is 888-876-8381 As I mentioned before they have a Retentions dept too.

Employee accounts is the Sprint dept that really does KNOW what is what with SERO. Don't waste your time with other depts, for Sero questions. :)
I called & guess what they said I'm allready getting a discounted plan ( sero) and there is nothing more they can do :huh:
helllppp
i'd like to get 6pm nights for all 3 lines :irked:

[Wayne 1]

psixichka:

If you haven't already, email ecare and try for 6PM with them and retentions. :)

[meme2]

Not too far off from what I did. I called retentions first for a NICE FREE phone and a contract extension. Then I called employee accounts and they set up SERO for me!

1)So basically (correct me if I am wrong), if you contract is coming up for renewal and your phone is eligible for upgrade: Call regular retentions first to get the new phones (better discount???) and hence sign a new 2 year contract on a new plan.

2)Then call Employee Services to request for SERO. Will they still switch your account over to SERO plan(and sign a new 2 year SERO contract) seeing that your contract is so new, probably less than 30 days. I guess what I am asking is: "Why should they switch you over to SERO when Sprint has already locked you into a 2 year contract from #1?"

3)After you get the SERO plan , then you call the retention of Employee Services to ask for the free Options like 500 text messages and 6pm Free or even loyalty discounts?

[dpearman2007]

ok first off let me say i'm sorry if this sounds like a dumb thing to say, but i must say it. so everyone is saying 'oh call retentions' and try and get free txting or free 6pm nights, but i'm wondering... what should and i mean literally, what should i say when i call them up?? "ummm yah i was wondering if i could get free nghts/wknds at 6pm, thanks" seriously, obviously some of you have gotten it to work, so what did u say to someone in retentions in the employee accounts department? thanks in advance

[Wayne 1]

1)So basically (correct me if I am wrong), if you contract is coming up for renewal and your phone is eligible for upgrade: Call regular retentions first to get the new phones (better discount???) and hence sign a new 2 year contract on a new plan.

2)Then call Employee Services to request for SERO. Will they still switch your account over to SERO plan(and sign a new 2 year SERO contract) seeing that your contract is so new, probably less than 30 days.

3)After you get the SERO plan , then you call the retention of Employee Services to ask for the free Options like 500 text messages and 6pm Free or even loyalty discounts?


Some customers obtain the discounts before signing up for new plans such as Sero, since the reps will look and see you have Sero and turn you down on perks such as loyalty discounts, 6PM, etc. Of course if you do get the perks (work on retentions for these when you get your free? phone), the trick is to keep the rep giving you Sero, from taking the discounts, perks, etc. off your account.

I got lucky (unknow to me at the time) and the rep left the 680 reoccuring minutes on my account when I received Sero. Some of the interesting plans you see on this site were built over a period of years, sometimes with luck, loyalty, and sometimes with the right rep.

Doing business with Sprint is a interesting experience. :)

[ldbobby]

LIE YOUR ARSE OFF.

Hi, I used to be with ______ and they offered me _____ and I was wondering if you guys could match that.

Hi, I'm currently testing out _____ and Sprint. _____ is offering me _____. Could you guys do the same?

Insert some suck up to Sprint about how much you're enjoying them and how much more you'd enjoy them if they were to give you _____ after each request.

And if what you end up saying isn't a lie, even better ;-). But basically, haggle them.



ok first off let me say i'm sorry if this sounds like a dumb thing to say, but i must say it. so everyone is saying 'oh call retentions' and try and get free txting or free 6pm nights, but i'm wondering... what should and i mean literally, what should i say when i call them up?? "ummm yah i was wondering if i could get free nghts/wknds at 6pm, thanks" seriously, obviously some of you have gotten it to work, so what did u say to someone in retentions in the employee accounts department? thanks in advance

[psixichka]

psixichka:

If you haven't already, email ecare and try for 6PM with them and retentions. :)
I have :(

[atsang]

man i have emailed ecare about 4 times for different things and they have given me NOTHING.

[Ozzyny]

I signed up for Sprint service on February, 2007 through the sero website. I signed up for the $30 sero plan. I added unlimited text for $10 an insurance for my phone for $7. My total monthly bill is $47 plus taxes. under such a plan i would have never thought Sprint would give me another discount but e-care did just that.

I emailed e-care and this is what happened:

Customer Name: XXXXXXX XXXX
Sprint PCS Phone Number: XXXXXXXXXX
Account Number: XXXXXXXXXX
Form: Ask A Question-Manage
Topic: Pricing
================================================== ===========
Question: Recently i learned that i can get a discount on my wireless bill from Sprint based on my employer. I think the discount is 25%. I work for united Parcel Service (UPS)

Could you please add the discount to my plan?

If i need to renew my agreement in order to do so, i will gladly do it. I love Sprint and i love my current phone. Thank you for your help and have a blessed day.

The first reply i got is this:

Dear XXXXXXX XXXX,

Thank you for contacting Sprint Online Care. I would be delighted to assist you with your corporate discount inquiry.

Sprint's Nationwide Volume Discount Program
***************************************
I am happy to inform you that Sprint offers a program for certain companies in which employees who have Sprint service receive a monthly discount. To participate in your company's Nationwide Volume Discount Program, please respond to this email or contact our Business Customer Service department at 1-877-812-1223 with the following employment verification information:

- Name of your Employer
- Your immediate supervisor's name and phone number
- Your complete employment address

Expectations
****************
In this process, it is essential to provision your existing account with your company's account and to change your current bill cycle so as to match it with your company's bill cycle. If the current bill cycle is not compatible, then the account will be finalized and a new account will be established for you. The discount will appear on the second page of your invoice and will read as 'Nationwide Volume Base Discount." It will appear on the second bill after the discount is established.

I do hope that this information has been helpful to you.

Thank you for contacting Sprint. We value your continued loyalty as a customer and look forward to assisting you in the future. If you have any further questions or concerns, please do not hesitate to contact us again. We are here for you. Have a fantastic day!


Kathryn K
E-Care
Sprint together with Nextel
"Where our customers come first!"

After sending them the information they asked for, i received this reply:

Dear XXXXXXX,

Thank you for writing back.

Your account has been provisioned for a discount for being an employee of United Parcel Service effective April 25, 2007.

In this process, it was essential to provision the account with your company's account and to change the bill cycle so it matches with your company's bill cycle.

Due to this reason, the bill cycle on your account has been changed. The previous bill cycle use to start on the 12th of every month and end on the 11th of next month.

Your new bill cycle starts on the 1st of every month and ends on the 30 of next month.

I enjoyed assisting you and look forward to working with you in the future. Have a great day. Thank you.

Stauche S.
Business E-Care
Sprint together with Nextel
"Where our customers come first!"

[Goodgyrl]

Yeah that's the corp discount. We're talking about getting free stuff like unlimted text for $5 or free or even 300 text for free. Nights starting at 6 for free or $5. Extra minutes.

[Scoobmd]

I think it's pretty cool that people can still get corp discounts. I thought that Sero wasn't supposed to get those but i guess Sprint's inconsistent policies allow some to fall through the cracks.

Good for you Ozzy.

[rhh621]

I just signed up for SERO, my phone will be arriving tomorrow. I want to add unlimited text messaging? I'm not going to even bother trying to get it for free, but how much can I expect to pay? $8? $10? $15?

[Eyecon82]

I just signed up for SERO, my phone will be arriving tomorrow. I want to add unlimited text messaging? I'm not going to even bother trying to get it for free, but how much can I expect to pay? $8? $10? $15?
it is usually $15 a month...but you can EASILY bargain to $8 a month for unlimited text...good luck

[Striker911]

what is the email to them, the only one i've gotten was this ecare@cc.sprintpcs.com

[Goodgyrl]

what is the email to them, the only one i've gotten was this ecare@cc.sprintpcs.com
ecare1@cc.sprintpcs.com, ecare2@cc.sprintpcs.com, and ecare3@cc.sprintpcs.com

[Striker911]

well i emailed them this morning and i must say im happy about it i got all nice with them i first got shut down then tried again worked great

ME TO THEM:
I have been a customer with Nextel since Sept of 06.
> And I loved the service I decided to try sprint
> because of the different phone they have to choose
> from. I must say I love the service I have been
> getting and I love my phone (fusic). I was just
> wondering if there are cheaper text messaging plans
> with more text. A co-worker of mine suggest
contacting
> E-Care and ask about the $8 for unlimited text. With
> my nextel phone (i930) i was never able to send
them.
> and now that I have a phone that can I see im using
it
> a lot more, I plan on staying with Sprint for a long
> time because the service is great and so is the
> Customer service. How would I add this great deal to
> my plan? And if you can THANK YOU very much for once
> again great Customer Service
>
THERE RESPONSE
Dear Matthew,
>
> Thank you for contacting Sprint. I will be happy to
assist you regarding Unlimited Text Messaging.
>
> I noticed that the account is already on a special
SERO plan which we do not offer to all customers. As
a valued customer, you have the privilege to utilize
the following benefits offered by this plan.
>
> - Free Internet usage on the Power Vision network
> - Free Unlimited Picture Mail.
> - Unlimited Night & Weekend minutes starting at 7:00
p.m.
> - Free America Roaming
>
> Above all, with this plan, you are receiving 500
Anytime Minutes for just $29.99. Usually we offer
only 200 Anytime Minutes for $29.99.
>
> If you wish we can add a text messaging plan from
the below mentioned plans:
>
> 1. Unlimited SMS Text Messaging Plan: $15.00
>
> 2. 1000 Text Messages: $10.00
>
> 3. 300 Text Messages: $5.00
>
> I apologize for the inconvenience this may cause
you. I know that this reply will cause inconvenience
to you but this is an honest answer from my side, as I
do not wish to mislead you by making any false
promises.
>
> Thank you for emailing us. It was a pleasure
assisting you and I look forward to more opportunities
to serve you in future. Have a great day!

MY RESPONSE
Ouch I was looking for a sure thing I wonder how my
buddy was able to get this great deal he said to
contact you guys please is there anyway I can get this
package it would really help out

THERE RESPONSE
Dear Mathew,

Thank you for reply. I will be happy to assist you regarding Unlimited
Text Messaging.

I am glad to inform you that I have added Text Messaging pack of $8.00
in your service plan. Through this pack you will be able to use
Unlimited Text Message.

This pack is effective from May 03,2007.

Thank you for emailing us. It was a pleasure assisting you and I look
forward to more opportunities to serve you in future. Have a great
day!

Robin O
E-Care
Sprint together with Nextel
"Where our customers come first!"
END

if your nice to them they will be nice back

[Goodgyrl]

well i emailed them this morning and i must say im happy about it i got all nice with them i first got shut down then tried again worked great

ME TO THEM:
I have been a customer with Nextel since Sept of 06.
> And I loved the service I decided to try sprint
> because of the different phone they have to choose
> from. I must say I love the service I have been
> getting and I love my phone (fusic). I was just
> wondering if there are cheaper text messaging plans
> with more text. A co-worker of mine suggest
contacting
> E-Care and ask about the $8 for unlimited text. With
> my nextel phone (i930) i was never able to send
them.
> and now that I have a phone that can I see im using
it
> a lot more, I plan on staying with Sprint for a long
> time because the service is great and so is the
> Customer service. How would I add this great deal to
> my plan? And if you can THANK YOU very much for once
> again great Customer Service
>
THERE RESPONSE
Dear Matthew,
>
> Thank you for contacting Sprint. I will be happy to
assist you regarding Unlimited Text Messaging.
>
> I noticed that the account is already on a special
SERO plan which we do not offer to all customers. As
a valued customer, you have the privilege to utilize
the following benefits offered by this plan.
>
> - Free Internet usage on the Power Vision network
> - Free Unlimited Picture Mail.
> - Unlimited Night & Weekend minutes starting at 7:00
p.m.
> - Free America Roaming
>
> Above all, with this plan, you are receiving 500
Anytime Minutes for just $29.99. Usually we offer
only 200 Anytime Minutes for $29.99.
>
> If you wish we can add a text messaging plan from
the below mentioned plans:
>
> 1. Unlimited SMS Text Messaging Plan: $15.00
>
> 2. 1000 Text Messages: $10.00
>
> 3. 300 Text Messages: $5.00
>
> I apologize for the inconvenience this may cause
you. I know that this reply will cause inconvenience
to you but this is an honest answer from my side, as I
do not wish to mislead you by making any false
promises.
>
> Thank you for emailing us. It was a pleasure
assisting you and I look forward to more opportunities
to serve you in future. Have a great day!

MY RESPONSE
Ouch I was looking for a sure thing I wonder how my
buddy was able to get this great deal he said to
contact you guys please is there anyway I can get this
package it would really help out

THERE RESPONSE
Dear Mathew,

Thank you for reply. I will be happy to assist you regarding Unlimited
Text Messaging.

I am glad to inform you that I have added Text Messaging pack of $8.00
in your service plan. Through this pack you will be able to use
Unlimited Text Message.

This pack is effective from May 03,2007.

Thank you for emailing us. It was a pleasure assisting you and I look
forward to more opportunities to serve you in future. Have a great
day!

Robin O
E-Care
Sprint together with Nextel
"Where our customers come first!"
END

if your nice to them they will be nice back
not all the time. I asked for loyalty discounts and my 300 text messages for free. But they didn't give it to me.

[typeshprelude98]

I was able to keep my 23% employee discount and switch to sero....this was 6 months ago.

[kcm805]

what do you guys suggest i do, im trying to get free nights and weekends at 6pm.

my email
"Dear Sprint,

I have been with Sprint for about 2 weeks now and I absolutely love the service I have. I get reception everywhere and quality compared to Cingular is amazing. I also love my new phone (samsung m610). I was just wondering if there is anyway I could get nights and weekends starting at 6pm added to my plan for free? I am asking because when i had Cingular the rollover minutes saved me from extremely large cellphone bills and I'm worried that I may go over my minutes without this. I do plan on staying with Sprint for a long time because of the great phone service and great customer service.

Thank you,

Ken"

responce
"Dear Ken,

~~SERO Plan~~
I have reviewed your account and see that you are currently on our greatly discounted SERO rate plan for $30 per month. At this time you are not eligible to receive any further discounted or free services. To compare the costs of your current SERO plan and the regular prices for the included services, please review below:

-Fair & Flexible 500 anytime minute plan - Currently we do not have a 500 minute plan the closest we have to match that is the 450 minute plan and it is $39.99/month and you are receiving 50 minutes more than this plan
-Power Vision package with Picture Mail option included - $15/month
-Activation fee credit - $36
-A large discount on a new Power Vision capable phone

~~ We're Here To Help ~~
It has been my pleasure working with you to resolve your issue. If you have any further questions or concerns, please do not hesitate to contact us. Your loyalty to Sprint is appreciated.

Sprint values your business and always looks forward to the opportunity to provide you with excellent service now and in the future. Thank you for contacting Sprint and have a great day!

Edward K.
Business E-Care
Sprint together with Nextel
"Where our customers come first!""

my responce
"darn, i was really looking foreward to getting this. I wonder how my friend(also with a SERO plan) was able to get this added(for free) then because all he did was contact you guys. Please is there anyway i can get this for free or at least at a discounted price as it would really help me out?

Thanks,
Ken"

responce
"Dear Ken,

Thank you for your reply.

Please write back to me with the PCS number of your friend who got it free and I will suggest you the appropriate action.

I appreciate you emailing us today.

Kevin T.
E-Care
Sprint together with Nextel
"Where our customers come first!""

i dont know what to do, even if i found someone wiht this perk, does he mean they will try to take it away?

thanks for any help

[MidwestDrummer]

what do you guys suggest i do, im trying to get free nights and weekends at 6pm.
I have taken the liberty of showing you where your problems lie.


First email to Sprint:
I have been with Sprint for about 2 weeks now
Second email to Sprint:
"darn, i was really looking foreward to getting this. I wonder how my friend(also with a SERO plan) was able to get this added(for free) then because all he did was contact you guys. Please is there anyway i can get this for free or at least at a discounted price as it would really help me out?

Discounts and perks are for longtime and loyal customers. First of all, you've been with Sprint for 2 weeks. Second of all, you're pretty much begging for free options. Keep trying, but you won't get anywhere.

[Scoobmd]

KCM- good to ya,
Stranger things have happened. I think it's more a matter of persistence despite the seemly poor odds because you are a new subscriber.
Keep us updated.

[kcm805]

i guess i never really thought that they might only give this sort of thing to long time customers. im gonna stop bothering them for awhile though because i have probably called them at least 10 of the past 14 days for issues with my account/phone to asking for free stuff. i did get 300 free text messages per month free for 1 year, a 25% job discount, and a $50 service credit so its not that bad that i didnt get n/w at 6pm.

[sflcowboy78]

i don't know if this has already been posted here but those of you paying for sms on the sero plan don't need to sero use to come with free unlimited sms but it no longer does. well i am an insider (supervisor on the customer care side) most of our accounts are still in an old data base called premier they have not been converted to the new database ensamble yet. well premiere links to an older data base called p2k the code for free unlimited sms is still in p2k you need to call in and have it added to your acct. call in ask the rep if they have p2k access if they do thell them to ad this code to your acct. #c sero sms unl $0 this code will give you unlimited sms text messaging for free i have it on my acct

[Goodgyrl]

LOL and do you believe that the reps will give that to us?

[sflcowboy78]

LOL and do you believe that the reps will give that to us?

yes they will the code is still active in p2k if they have access to p2k they will add it how do you think i got free unl sms on my sero plan

[MidwestDrummer]

i guess i never really thought that they might only give this sort of thing to long time customers. im gonna stop bothering them for awhile though because i have probably called them at least 10 of the past 14 days for issues with my account/phone to asking for free stuff. i did get 300 free text messages per month free for 1 year, a 25% job discount, and a $50 service credit so its not that bad that i didnt get n/w at 6pm.
LOL, I bet there are notes galore on your account, and it hasn't even been a month yet.

[Goodgyrl]

yes they will the code is still active in p2k if they have access to p2k they will add it how do you think i got free unl sms on my sero plan
what I'm saying is not all reps are going to be nice enough and give this option

[MidwestDrummer]

i don't know if this has already been posted here but those of you paying for sms on the sero plan don't need to sero use to come with free unlimited sms but it no longer does. well i am an insider (supervisor on the customer care side) most of our accounts are still in an old data base called premier they have not been converted to the new database ensamble yet. well premiere links to an older data base called p2k the code for free unlimited sms is still in p2k you need to call in and have it added to your acct. call in ask the rep if they have p2k access if they do thell them to ad this code to your acct. #c sero sms unl $0 this code will give you unlimited sms text messaging for free i have it on my acct
yes they will the code is still active in p2k if they have access to p2k they will add it how do you think i got free unl sms on my sero plan
Hmm, that must've been a long, lone time ago. I converted from a F&F plan to a SERO plan back in March 2006. At that time, nights started at 9 PM (instead of 7 PM), and Unlimited Text Messaging was not a feature of the plan.

Yes, we all know that the code for Unlimited Text Messaging still exists, but that's not the issue for most people attempting to have it added to their plan. Most reps simply do not want to give it away. Simply calling and saying "add #c sero sms unl $0 to my account" doesn't make a whole lot of sense either.

[Goodgyrl]

Hmm, that must've been a long, lone time ago. I converted from a F&F plan to a SERO plan back in March 2006. At that time, nights started at 9 PM (instead of 7 PM), and Unlimited Text Messaging was not a feature of the plan.

Yes, we all know that the code for Unlimited Text Messaging still exists, but that's not the issue for most people attempting to have it added to their plan. Most reps simply do not want to give it away. Simply calling and saying "add #c sero sms unl $0 to my account" doesn't make a whole lot of sense either.
Thanks. That was my whole point :wavey:

[sflcowboy78]

Thanks. That was my whole point :wavey:

well in the last two weeks myself and 5 of my friends all got the free sms added to our accounts i have had them tell the rep my friend is a manager and the told me to have this code added as it is part of the sero plan. i don't know if we all just got dumb reps or what i know the one i got when i had it done had to go have their supervisor add it to the acct but i still got it. i am just saying you should try it, it might work you never know.

[Goodgyrl]

LOL thanks. I'll wait til Sprint takes care of the problems on my bill first. I don't want to add anything else that might cause it to be more messed up. :wavey:

[bearxor]

I did a search and can't find it, and the main SERO thread seems to have disappeared so I hope this is a good place for this.

Is there a way to pricematch phones through the SERO program? the m610 is 49.99 at BB right now and is 129.99 through the SERO site.

Thanks!

[anskY]

too bad the unlimited sms code expires...

[sflcowboy78]

too bad the unlimited sms code expires...

true the unl sms code will eventually be retired from the system but as of right now it is still active in p2k untill it is removed from p2k if you have a primere account you can still get it added and once you have it on your account sprint will not remove it. when they finally do retire it you will still be allowed to keep it untill you change your plan

[sflcowboy78]

sprint announced today that starting on 5/21 all sero plans will have the free unl sms option included in them and the existing sero plans can have the code #c sero sms unl $0 added to their accounts to get the free sms they also stated that they will have a connection card sero plan 29.99 for unlimited mb of data just some inside info

[Scoobmd]

sprint announced today that starting on 5/21 all sero plans will have the free unl sms option included in them and the existing sero plans can have the code #c sero sms unl $0 added to their accounts to get the free sms they also stated that they will have a connection card sero plan 29.99 for unlimited mb of data just some inside info

Nice information, I was just switch to sero yesterday, hopefully things went well an am awaiting email confirmation, and was told I had unlimited texting as well but thought it was just an error on the rep's part. I guess I'll wait and see.

[JeffDTD]

Scoobmd, IF THAT HAPPENS, THATS BIG NEWS!

WOW!

[jumonjii]

No one is able to find this code..... which system is it in?

The rep I talked to checked in p2k and Ensemble....

[MidwestDrummer]

sprint announced today that starting on 5/21 all sero plans will have the free unl sms option included in them and the existing sero plans can have the code #c sero sms unl $0 added to their accounts to get the free sms they also stated that they will have a connection card sero plan 29.99 for unlimited mb of data just some inside info
Not that I am doubting you the slightest bit, but where did you hear that? If that's true about the Unlimited Data connection card plan, then I'll switch over in a heartbeat!

[steezY one]

I can't confirm that info, but I do know that such a code exists. No rep as of yet has been able to apply it for me, but I have found it in my system.

[Scoobmd]

Scoobmd, IF THAT HAPPENS, THATS BIG NEWS!

WOW!

yep, I'm dreading the thumb strain already thinking about this but I'll wait until someone can comfirm this before I get too excited.

[JoeMcR]

^Looks like the promo's already running?

http://howardforums.com/showpost.php?p=9228139&postcount=1205

[Scoobmd]

^Looks like the promo's already running?

http://howardforums.com/showpost.php?p=9228139&postcount=1205

Awesome, I just needed someone to show it to me in giant hightights!

[MidwestDrummer]

I see the Unlimited Texting on SERO came to fruition, but can anyone comment on the SERO Unlimited Data plan for $29.99 that sflcowboy78 mentioned earlier?

[tel0004]

I got free unlimited text added today. Go Sprint!

[Wayne 1]

I got free unlimited text added today. Go Sprint!

Details? Which dept? Etc.... :)

[prcullen]

I got free unlimited text added today. Go Sprint!

Also if you dont mind.... are you an existing Sero account holder and if so for how long or are you a new subscriber? Thanks

[tel0004]

Also if you dont mind.... are you an existing Sero account holder and if so for how long or are you a new subscriber? Thanks

I've only been with Sprint since Feb., but Unlimited text is now free on all SERO account. See this thread

http://www.sprintusers.com/forum/showthread.php?t=132939

[sflcowboy78]

I see the Unlimited Texting on SERO came to fruition, but can anyone comment on the SERO Unlimited Data plan for $29.99 that sflcowboy78 mentioned earlier?


the data plan is not out yet it will be released shortly sprint has not announced it to the public yet but it is coming i promise

[Scoobmd]

the data plan is not out yet it will be released shortly sprint has not announced it to the public yet but it is coming i promise

I'll be on the look out too, at that rate- I might get a data plan as well.
thanks for the info cowboy.

[MidwestDrummer]

the data plan is not out yet it will be released shortly sprint has not announced it to the public yet but it is coming i promise
That's good news. Just out of curiosity, where did you first hear about the unlimited texting being added to SERO voice plans, and the new rate for data plans? Also, any idea how soon the new data plan price will be available?

[Stin]

29.99 for unlimited mobile data? I'm paying $35 for road runner I might as well just switch. Sero phone $30 + data $30 = $60 a month for total mobility :fingers:

[psixichka]

29.99 for unlimited mobile data? I'm paying $35 for road runner I might as well just switch. Sero phone $30 + data $30 = $60 a month for total mobility :fingers:

that's what i'm thinking too
since the only reason i have my land line is for internet connection

can't wait

[Wayne 1]

Quote:
Originally Posted by tel0004
I got free unlimited text added today. Go Sprint!





Details? Which dept? Etc....

[sflcowboy78]

i will try to find out the release date tomorrow when i get into work. i work in a sprint call center. they are coming out with these offers to increase sales they are also takeing the referal limit of 6 per year per e-mail address for the sero offer and making it unlimited referals per year.

[Wayne 1]

29.99 for unlimited mobile data? I'm paying $35 for road runner I might as well just switch. Sero phone $30 + data $30 = $60 a month for total mobility :fingers:


$28. for Cox for me.........What is the download speed for Sprint PV with the data plan plus how much is involved in using it with a desktop puter?

[Wayne 1]

i will try to find out the release date tomorrow when i get into work. i work in a sprint call center. they are coming out with these offers to increase sales they are also takeing the referal limit of 6 per year per e-mail address for the sero offer and making it unlimited referals per year.


I'm happy to see Sprint is still on board with Sero! Sero rules! :clap:

[Stin]

$28. for Cox for me.........What is the download speed for Sprint PV with the data plan plus how much is involved in using it with a desktop puter?
Well from what I know where they have EVDO rev A the speeds are about 3 MB max download, which is maybe a little slower than cable but faster than dsl. You can get a USB module that you just plug into the port on your desktop and it would work that way, and then just unplug it and put it your laptop on the road.

[supernet33]

FYI, Sero is giving free umlimited txting !
call them up, they did for for me in less then 1 min

[jumonjii]

FYI, Sero is giving free umlimited txting !
call them up, they did for for me in less then 1 min


:laughing:


Thanks for the tip......

[sflcowboy78]

FYI, Sero is giving free umlimited txting !
call them up, they did for for me in less then 1 min

hey supernet33 thanks for the great info i did not know that they could do that.

[Scoobmd]

hey supernet33 thanks for the great info i did not know that they could do that.
:laughing:

[Wayne 1]

jumonjii:

Contract extension?? :)

[evilkeo]

i'm paying out the @ss for comcast cable internet now. i'm liking the speed, but at 20 bucks less than what i pay now PLUS being able to take it on the road, i just might bite. are there routers out there for these data plans?

[sflcowboy78]

guys i am sorry for the miss information there was a typo in the memo i got the data plan is 49.99 not 29.99 sorry for the missinformation

[jumonjii]

jumonjii:

Contract extension?? :)

Nope. It's an attachable option so there is no contract extension.

[Scoobmd]

guys i am sorry for the miss information there was a typo in the memo i got the data plan is 49.99 not 29.99 sorry for the missinformation

You got us excited and ready to can our home ISP's. Oh well, thanks for the heads up on the free unlimited texting. :p

It's good to have someone on the inside

[jumonjii]

You got us excited and ready to can our home ISP's.


No kidding.

Maybe there is a way to get it cheaper though.....

[psixichka]

guys i am sorry for the miss information there was a typo in the memo i got the data plan is 49.99 not 29.99 sorry for the missinformation
:CRY: :(((
I was soooo waiting for that
anyway you can hook us up? ;)

guys the regular 39.99 plan how much data is that ( i dunno what that means &if it'll be enough?
No kidding.

Maybe there is a way to get it cheaper though.....


If you figure it out let me know how!
I would def switch plus I'm sure quiet a few of my friends would too...

[ujameel]

I'm not sure if this is the right thread to post my question. Here goes, I'll make it short:

I ordered the Treo 700wx 10 days back with a SERO plan. I called CS and had the Treo 755p exchanged for the Treo 700wx.

When I received my new phone (755p), I did not get a packing slip or a purchase receipt.

I called CS to ask them for one but they're saying they don't have one since I did an exchange. I need the receipt so I can send in rebates.

Any suggestions or advice? Thanks in advance. :)

[kcm805]

i talked to sprint today about the unlimited texting and that went fine, but then the rep told me he noticed that i had a company discount pending on my account and that i cant have that and SERO becasue all the reps just got an email that said to take off the corporate discounts for SERO members becasue they cant have both. he said that they are going to go through accounts and change them. has anyone else heard abou this?

[jumonjii]

I wouldn't believe it.

Sprint is trying to build their customer base. Taking away options like that would force people to switch.

[ujameel]

i talked to sprint today about the unlimited texting and that went fine, but then the rep told me he noticed that i had a company discount pending on my account and that i cant have that and SERO becasue all the reps just got an email that said to take off the corporate discounts for SERO members becasue they cant have both. he said that they are going to go through accounts and change them. has anyone else heard abou this?

I had a similar thing happen to me today. Called CS to get a 10% discount since I'm a Credit Union member. She said that you can't apply it because my SERO plan is already heavily-discounted.

Honestly, I think we're all being a little greedy about having tons of features/discounts on our account and paying as little as we can. But hey, it saves money so why not right?

Calculate the amount of money you've given Sprint over the last few years and I think some of us at least deserve it (not me because I'm a new customer).

Uh...sorry for the lecture... :irked:

[Scoobmd]

I had a similar thing happen to me today. Called CS to get a 10% discount since I'm a Credit Union member. She said that you can't apply it because my SERO plan is already heavily-discounted.

Honestly, I think we're all being a little greedy about having tons of features/discounts on our account and paying as little as we can. But hey, it saves money so why not right?

Calculate the amount of money you've given Sprint over the last few years and I think some of us at least deserve it (not me because I'm a new customer).

Uh...sorry for the lecture... :irked:
I confirmed that I still kept my employee discount but the umlimited text never showed up.
I guess that this point, I'll be happy with what I got and keep quiet... ;)

[evilkeo]

I'm not sure if this is the right thread to post my question. Here goes, I'll make it short:

I ordered the Treo 700wx 10 days back with a SERO plan. I called CS and had the Treo 755p exchanged for the Treo 700wx.

When I received my new phone (755p), I did not get a packing slip or a purchase receipt.

I called CS to ask them for one but they're saying they don't have one since I did an exchange. I need the receipt so I can send in rebates.

Any suggestions or advice? Thanks in advance. :)

Maybe try to go to a Sprint store and see if they can help you out.

[Stin]

guys i am sorry for the miss information there was a typo in the memo i got the data plan is 49.99 not 29.99 sorry for the missinformation
Oh? Looks like 29.99 to me..
http://a676.g.akamaitech.net/f/676/773/60m/images.delivery.net/cm50content/1529/sero_redesign/SERO_details.pdf

[MidwestDrummer]

guys i am sorry for the miss information there was a typo in the memo i got the data plan is 49.99 not 29.99 sorry for the missinformation
How do you explain me and at least one other person in this forum getting the $29.99 plan then? Also, how do you explain this (http://a676.g.akamaitech.net/f/676/773/60m/images.delivery.net/cm50content/1529/sero_redesign/SERO_details.pdf)?

[MidwestDrummer]

guys the regular 39.99 plan how much data is that ( i dunno what that means &if it'll be enough?

It's 40 MB per month.

[psixichka]

OK I just signed up for the $29.99 unlimited data broadband plan no questions asked!!!!!
just waiting for it to arrive in 1-3 business days ;)

[MidwestDrummer]

OK I just signed up for the $29.99 unlimited data broadband plan no questions asked!!!!!
just waiting for it to arrive in 1-3 business days ;)
Congrats!! Did you order through the SERO website number or Employee Accounts? Did you get the USB card you wanted?

[psixichka]

Congrats!! Did you order through the SERO website number or Employee Accounts? Did you get the USB card you wanted?
Sero website does not currently have online ordering it directs everyone to call 888)882-4030
which is what i did .
Employee accounts told me they could not place the order, I suspect they only have the ability to adjust current accounts like they did for you.
I got the usb data card for $99.99 +tax ( there is a $50 rebate on it & I'm going to send out kelloggs too )

:clap: :headbang2

[MidwestDrummer]

LOL, that's why I said "SERO website number."

Congrats on getting the card and plan the you wanted! I think you're going to like it a lot!

[terceslil]

I called to get the free unlimited text messages. My account shows: UNLIMITED SMS MESSAGES $8.00

It shows up under "Your Current Plan", "Click to learn more, modify or remove services."

Is this right or should free text messages show up under

Plan Details

Discover everything included in your current plan below, along with lots of great services that can be added to it. You can also view other available plans

Sprint Fair & Flexible Plan

* Adjustable Anytime Minutes
* $30.00 Minimum Monthly Charge
* AMERICA - ROAMING Included
* Nationwide Long Distance Included
* Unlimited Night & Weekend Mins. Included
* Nights: M-Th 9PM-7AM Wknd: F 9PM-M 7AM
* Unlimited Vision Access
* Unlimited Mobile to Mobile
* Caller ID, Call Waiting
* Three-way Calling
* Voicemail

[kentonese]

It shouldn't show up in your Plan Details. It should only be noticeable under the Current Usage page, unless they are crediting you $8 every month to offset the charge. You should call and find out.

[terceslil]

It shouldn't show up in your Plan Details. It should only be noticeable under the Current Usage page, unless they are crediting you $8 every month to offset the charge. You should call and find out.

They already were giving me 500 text messages for free, which is what I thought the $8 credit was for, until I realized that is said "unlimited text." Will call to see.

[jjspambox]

http://a676.g.akamaitech.net/f/676/773/60m/images.delivery.net/cm50content/1529/sero_redesign/SERO_details.pdf

The PDF file says that ReadyLink is included in Sero. Anyone confirm this? I'f so I'll get a readylink phone. Anyone know the code for it?

[terceslil]

I called & they said that the $8 would be credited back to me.

[applerokr]

yeah the PDF does say that.
But since the PDF isn't linked on the sprint sero site, its not easy to convince them that they have to give you anything listed on there.

[jjspambox]

yeah the PDF does say that.
But since the PDF isn't linked on the sprint sero site, its not easy to convince them that they have to give you anything listed on there.
Thanks! I'll be on the lookout if it ever becomes available and is listed on the website.

[wags]

So i've been with sprint for about a year now, i have the 450 minute plan and 300 sms for 5.00. Nights start at 7. That's been my plan since i started up with sprint. I do remember sending in the 50 dollar rebate for my fusic phone the day after i got the phone. It's been about a year now and i still haven't gotten the rebate. Rather lousy. I've paid all my bills on time, never called customer service to complain, and sprint is kickin butt.

But i started college last week, and needless to say, it's kinda pricey. Do you think i could sucker them in to giving me a discount? Like saying something like "i'm gonna have to cancel my plan. 300 text messages isn't covering it. i need unlimited text, but i cant afford to pay 15 dollars a month with college costs."

something like that. i mean, i really did start classes last tuesday and yeah, it's expensive. and i really would appreciate some discounts. can anyone possibly draft something up for me? maybe something to send in to ecare that would possibly allow them to discount me?

[ujameel]

So i've been with sprint for about a year now, i have the 450 minute plan and 300 sms for 5.00. Nights start at 7. That's been my plan since i started up with sprint. I do remember sending in the 50 dollar rebate for my fusic phone the day after i got the phone. It's been about a year now and i still haven't gotten the rebate. Rather lousy. I've paid all my bills on time, never called customer service to complain, and sprint is kickin butt.

But i started college last week, and needless to say, it's kinda pricey. Do you think i could sucker them in to giving me a discount? Like saying something like "i'm gonna have to cancel my plan. 300 text messages isn't covering it. i need unlimited text, but i cant afford to pay 15 dollars a month with college costs."

something like that. i mean, i really did start classes last tuesday and yeah, it's expensive. and i really would appreciate some discounts. can anyone possibly draft something up for me? maybe something to send in to ecare that would possibly allow them to discount me?

Are you on a SERO plan?

[wags]

Are you on a SERO plan?

Nope, didn't know about it until i joined this forum a few months ago. :irked:

[anskY]

yeah the PDF does say that.
But since the PDF isn't linked on the sprint sero site, its not easy to convince them that they have to give you anything listed on there.
I upgraded to the SERO plan that includes unlimited txting free (I previously had it free, $8 then a $8 credit). 2 days later I called and told them I removed the free txting, and I extended my contract. Can you include RL for free? And they did :headbang2

[wags]

I've read around that in order to get SERO that you need to either add a new line, or just be starting a new plan. Just wondering if that's true. I can't get SERO if i'm an existing customer...correct?