SERO.......... Attempts at free options

[nowires]

I tried getting 6PM N&W through Ecare and was shut down.
I actually had a reason for requesting the 6 PM N&W free. I had sent Sprint an email regarding the major problem I had trying to get the PRL updated on my M1 phone. It took 5 phone calls and over 2 1/2 hours. You can read about my ordeal in the link below:

http://www.sprintusers.com/forum/showpost.php?p=1390907

I asked if Sprint would consider giving me 6 PM N&W for free as a way of saying thank you for the money saving idea and for the problems I experienced in getting the PRL update.

Response:
Dear X,

Thank you for contacting us again.

We truly appreciate your feedback and the suggestion you gave regarding PRL update. It is sincere customer like you which made the Sprint a successful company.

However, at this time, we are unable to add free 6 PM option to your account. Periodically, we offer free offers to our customers and looking into your sincerity, I am sure very soon your account will be eligible for such freebies.

Thank you for contacting us. Have a great day.

Robinson K.
Business E-Care
Sprint
"Where our customers come first!"

[SL]

I tried getting 6PM N&W through Ecare and was shut down.

I wrote into eCare asking for the normal 7p.m. nights & weekends and was turned down unless I renewed my contract...needless to say I'm fine with 9p.m nights & weekends right now.

[SuPreme1]

i just got a sero 1250/$49.99>Unl.Text,Unl.Web,Unl.Data, N&W@7($5)...pretty sweet plus i got the new Treo 755p...*waits for the PPC 6800 w/WM6 & RevA*

[nowires]

i just got a sero 1250/$49.99>Unl.Text,Unl.Web,Unl.Data, N&W@7($5)...pretty sweet plus i got the new Treo 755p...*waits for the PPC 6800 w/WM6 & RevA*
My understanding is that SERO comes with 7 PM N&W, Unlimited Text Messaging amoung other options.

Now my question to the forum member is, I changed my plan to SERO $49.99 in May with my SERO plan took effect on 6/1. Since Sprint added the Unlimited Text Messaging and Data, I had CS add the Unlimited Text Messaging.

The Unlimited Text Messaging shows up when I log into my account and click on current usage and looks like the screenshots in the link below (although my plan is the $49.99):

http://www.sprintusers.com/forum/showpost.php?p=1381348&postcount=33


Do I have Unlimited Data also so that I can use my M1 phone as a modem? If so, can I see that I have Unlimited Data when I check my account?

[Tekara]

Yeah, that's what the "unlimited vision access" line in your plan details is. :)

[nowires]

Yeah, that's what the "unlimited vision access" line in your plan details is. :)
I thought Vision is just for web browsing and downloading music from Sprint store, etc from your cell phone. If your cell phone supports being used as a modem to your PC, you needed the Data plan.

Correct? If yes, is the Data plan bundled with the Unlimited Text Messaging or do I need to call CS and get the free data plan added to my cell phone?

What does SERO mean by Data? Is that just Vision or modem?

[blivid316]

ok just asked for free 6pm n/w playing the new customer help me eat the 175 etf and match my vzw plan and i will port right away.
i've been talking to the some rep via email about texting so i just emaied her....rather than email a different csr. hope this helps my chances

[Exit24]

I just got a SERO plan, after a few trial and errors with the plan I finally got it w/unlimited text messages. I am a Sprint dealer, so when I check account information the description for the unlimited texts is "$0 UNL SMS PLAN FOR INPHONIC ERROR.” That’s pretty funny, Inphonic screwed up so bad they got an add-on named after them.

I was able to get a retentions specialist add on a 25% corp. discount. Since I have a SERO plan she said most likely when they go to add it they will deny it. I have to wait the 60 days to see if it will be denied or not. Has anyone had any luck with adding corp. discounts? I’ve read a few stories that they were able to, but later on it was removed.

[applerokr]

technically, its only for browsing on your phone.
not for tethering....
but we all know everyone does it.

[nowires]

technically, its only for browsing on your phone.
not for tethering....
but we all know everyone does it.
Thank you. SERO Data is just browsing. I understand now. :clap:

[Goodgyrl]

For those of you that don't already have n&w@7 for free you need to let them know that it's a part of the Sero plan. What they will probably do is give you a recurring credit for $5. I just called them about my sister's bill yesterday because I seen that she was getting charged for it and the rep said she'll give me a recurring credit.

[SL]

For those of you that don't already have n&w@7 for free you need to let them know that it's a part of the Sero plan. What they will probably do is give you a recurring credit for $5. I just called them about my sister's bill yesterday because I seen that she was getting charged for it and the rep said she'll give me a recurring credit.

Thanks for the comments/suggestion. May I ask when your sister first signed up for SERO? And if her contract had to be renewed when they gave her the $5 credit? I was told that I couldn't get the 7p.m. nights & weekends because my plan was set up before that offer was available (signed up for SERO over a year ago). I know the same logic has allowed me to get unlimited texting for free now so I guess this particular Sprint eCare rep has a double standard?

[Exit24]

Thanks for the comments/suggestion. May I ask when your sister first signed up for SERO? And if her contract had to be renewed when they gave her the $5 credit? I was told that I couldn't get the 7p.m. nights & weekends because my plan was set up before that offer was available (signed up for SERO over a year ago). I know the same logic has allowed me to get unlimited texting for free now so I guess this particular Sprint eCare rep has a double standard?

You just have to get the right person; they will change it for you. The problem is that they are discontinuing the SERO plans temporarily, and not all representatives know the codes (most don’t even know what SERO is). If they try to look it up in the computer it will show the old plans that had 9PM. This happened to me, and I had to have the rep give me a $5 charge and credit for 7PM. The Sprint account audit team picks it up fast (3 hours for me) and changes your plan to the correct code. Sprint is really cracking down on SERO plans, and in a few months (probably a lot longer then that) they will have a special dept. for it, and no one else will be able to handle those accounts.


If you need help with SERO plans call 1-866-250-2221, this is employee accounts and will soon be SERO accounts!

[jumonjii]

I would call and confirm that the 5 dollar credit doesn't expire. If it does, then I'd call employee accounts and have them switch out codes.

#C SERO F&F MBU $30
#C SERO F&F 7N MBU $30
#C SERO F&F EVDO $30
#C SERO F&F 7N EVDO $30
#C SEROF&F MBU $49.99
#C SEROF&F 7N MBU $49.99
#C SEROF&F EVDO$49.99
#C SEROF&F 7N EVDO $49.99
#C SEROF&FMBU $99.99
#C SEROF&F 7N MBU $99.99
#C SEROF&FEVDO$99.99
#C SEROF&F7N EVDO $99.99

[Goodgyrl]

Thanks for the comments/suggestion. May I ask when your sister first signed up for SERO? And if her contract had to be renewed when they gave her the $5 credit? I was told that I couldn't get the 7p.m. nights & weekends because my plan was set up before that offer was available (signed up for SERO over a year ago). I know the same logic has allowed me to get unlimited texting for free now so I guess this particular Sprint eCare rep has a double standard?
I signed her up last month. It took into effect june 1. Yes I did have to do the 2 yr agreement.
I would try it again if you can get free texting that =$15 they should give you night at 7 that =$5

[Fox McCloud]

I would call and confirm that the 5 dollar credit doesn't expire. If it does, then I'd call employee accounts and have them switch out codes.

#C SERO F&F MBU $30
#C SERO F&F 7N MBU $30
#C SERO F&F EVDO $30
#C SERO F&F 7N EVDO $30
#C SEROF&F MBU $49.99
#C SEROF&F 7N MBU $49.99
#C SEROF&F EVDO$49.99
#C SEROF&F 7N EVDO $49.99
#C SEROF&FMBU $99.99
#C SEROF&F 7N MBU $99.99
#C SEROF&FEVDO$99.99
#C SEROF&F7N EVDO $99.99

What are those codes, exactly?

[Goodgyrl]

Sero

[Fox McCloud]

yes, I'm aware of that, but where would I enter them in, and what do they do, exactly?

It appears to me they're just signup codes, though I could be wrong.

Also, have any of you had any success with getting one of the Sprint Premier Packs or the Sprint Ultimate Premier Pack at a lower price?

SERO already comes with Power Vision (a $15 value), thus, could I get one of the Premier Packs for $5, or the Ultimate Premier Pack for $10?

[Goodgyrl]

They aren't for you. They are codes that the reps enter in to the computer to get you the certain Sero plans.

[Fox McCloud]

oki doke; thanks for letting me know.

[preciousmami]

Hi I wanted to ask and i'm sorry If am no supposed to buwhen you guys try a to get the Sero account and they ask for the persons email address what you give them i want to get that but I get stock on that part i also wanted to ask let say if a person just stated with sprint a week and 3 days ago can they get on the sero plan but theres 2 lines on that plan they have the family plan (59.99) plus the vison plan (15) for each phone is it cheaper to keep the family plan or just get the sero plan for both but like I ask before the only part is the email address can anyone help me please forgive me if I'm not supposed to ask that here

[Fox McCloud]

If I understand you correctly...

Yes, getting 2 SERO lines would be cheaper; each line would include the $15 Power Vision plan for free. Also, you would get free unlimited text messaging on each line as well.

As for an e-mail address...I might be out of line in posting this, and if I am, I am deeply sorry....

try: savings@sprint.com

that always worked for me.

[preciousmami]

thanks so much you think that it will work around this time how long its been you used it

[Goodgyrl]

Hi I wanted to ask and i'm sorry If am no supposed to buwhen you guys try a to get the Sero account and they ask for the persons email address what you give them i want to get that but I get stock on that part i also wanted to ask let say if a person just stated with sprint a week and 3 days ago can they get on the sero plan but theres 2 lines on that plan they have the family plan (59.99) plus the vison plan (15) for each phone is it cheaper to keep the family plan or just get the sero plan for both but like I ask before the only part is the email address can anyone help me please forgive me if I'm not supposed to ask that here
this should actually be in the attempts to get Sero thread. But yeah Sero would be cheaper

[SuperG]

Hi I wanted to ask and i'm sorry If am no supposed to buwhen you guys try a to get the Sero account and they ask for the persons email address what you give them i want to get that but I get stock on that part i also wanted to ask let say if a person just stated with sprint a week and 3 days ago can they get on the sero plan but theres 2 lines on that plan they have the family plan (59.99) plus the vison plan (15) for each phone is it cheaper to keep the family plan or just get the sero plan for both but like I ask before the only part is the email address can anyone help me please forgive me if I'm not supposed to ask that here

How many minutes do you have on the family plan? If it is like 800, and one person uses 100 and the other uses 700, then two SERO lines would give EACH person 500 ($30) minutes, which might cause issues for you. But overall, more than likely two SERO plans would be the way to go.

SuperG

[MidwestDrummer]

they ask for the persons email address what you give them
See this (http://www.sprintusers.com/forum/showthread.php?t=133068) thread regarding the email address and why it is needed.

[Scoobmd]

See this (http://www.sprintusers.com/forum/showthread.php?t=133068) thread regarding the email address and why it is needed.

Good reading in there...

Also try this link and check post #1075
http://www.sprintusers.com/forum/showthread.php?t=125162&page=72&pp=15

An employee is giving out her email for sero referrals.

[Skyh123]

I have seen in a few sig's where people have sero and employer discounts, when i set up my sero account i was told i could not have the discount carry over, whats up with that? Now i know the plan itself is worth the value, however it would be nive to get the 25% off on top of it all

[jumonjii]

technically you can't...or aren't suppose to.

If Sprint wants you to stay bad enough, they will bend the rules.

[PCSuser]

So I tried to get the FIMF on my SERO plan because I have many prank callers. And Sprint won't give it to me because I am already on a discounted plan.

[blink_black]

Just changed my plan over to sprint but the rep was rather too stern. She refused to carry on my employee discounts. She refused to give me nights starting at 6pm. She refused to offer me a free phone. She rejected everything.

Does anybody know if my discount is supposed to carry on to the sero plan?

[MidwestDrummer]

Just changed my plan over to sprint but the rep was rather too stern. She refused to carry on my employee discounts. She refused to give me nights starting at 6pm. She refused to offer me a free phone. She rejected everything.

Does anybody know if my discount is supposed to carry on to the sero plan?
Some people, such as myself, have been able to keep their employee discount, but we got lucky. Technically there are not supposed to be any further discounts, such as employee or loyalty discounts, on any SERO plan.

[MidwestDrummer]

So I tried to get the FIMF on my SERO plan because I have many prank callers. And Sprint won't give it to me because I am already on a discounted plan.
How did these prank callers get your number?

[blink_black]

Some people, such as myself, have been able to keep their employee discount, but we got lucky. Technically there are not supposed to be any further discounts, such as employee or loyalty discounts, on any SERO plan.

Thanks for your reply, but can you tell me how you got lucky. I plan on calling the business guys again to see if they can put my employee discount again. I dont know if that will work but it will be worth the try.

[PCSuser]

How did these prank callers get your number?

I am not sure. Its a recycled temporary number given to me by Sprint.

[blink_black]

Another question: If i have the 500 mins SERO for $30 and I use 590 mins, is the bill gonna be $35 or is it $5 for every 30 mins ($45)

[tel0004]

Another question: If i have the 500 mins SERO for $30 and I use 590 mins, is the bill gonna be $35 or is it $5 for every 30 mins ($45)

It will be 45.00. 30 for 500 minutes, and 15.00 for the extra 90 minutes.

[tel0004]

Thanks for your reply, but can you tell me how you got lucky. I plan on calling the business guys again to see if they can put my employee discount again. I dont know if that will work but it will be worth the try.


I got it first try with ecare. Check out this thread.
http://www.sprintusers.com/forum/showthread.php?t=125164

[Skyh123]

I just tried to get my employee discount on my sero acct from ecare, and they said no, but did apply a 10% loyalty discount. $30SERO, plus $7 TEP - 10% $33.30 a month, i'm not going to complain about that.

[jumonjii]

Call 888-457-6294 and see what they say.

[PCSuser]

I just got Sprint2Home added to my account. Awesome!

[xodus8]

I just switched from a retentions plan to a Sero plan. I had the FIMF before so they transferred it to the new plan. I'm trying to get the 6PM option. I emailed them once and was rejected. I think what I wrote is no good. Ppl who were successful getting the 6PM discount applied to their acct, what did you exactly write ? Thanks

[bearxor]

Emailed in and played "the switcher" yesterday. Told them my old provider gave me unlimited text messages and I was still evaluating the service. I then said that a friend of mine with the same plan said his came with 500 text messages and then asked why mine did not.

Got the response this morning that they added the unlimited text message option for free. It's actually for my wife's line and the unlimited is quite a bit overkill. She'll probably only use 50 or so a month which is why I was angling for the 500 text messages for free. Didn't expect the unlimited but then there it is.

When I signed up her account a week ago, they did not add the promo text message option that expires on Saturday.

[Niklaus]

So I tried to get the FIMF on my SERO plan because I have many prank callers. And Sprint won't give it to me because I am already on a discounted plan.


I believe the saying is: "Try, Try, again...."

Check my signature for some discounts that can be added together ;)

-Niklaus

[andre141]

Okay, here my sero attempt story.

I called Employee Account and asked about sero. The rep I had initially was EXTREMELY incompetant. He didn't know what he was doing so he transfered me to retentions.

The retentions rep was very nice (his name was Courtney. Odd, I know) and he asked all my info and come to think of it, the employee accounts rep never asked my name or last 4 of SSN.

As soon as he pulled up my account he said, "Oh no, Ensemble!" So, he proceded to tell me that he would switch me to the sero plan, but ensemble would not let him without canceling my acct, ETF, new phone number etc.

So, to make me happy, he changed my $20.00 power vision to free power vision (I'll lose my Sprint Radio Premier, but I don't care) and changed my $5 300 texts to Free Unlimited Text. All that and a 20% loyalty discount. And I had to keep my Power Pack 450 for $39.99 (and tep for $7)

So I went from an MRC of $71.99 + tax to MRC of about $37.60 + tax.

I'm happy!

[jumonjii]

So is p2k gone?

That's too bad. It sounds like Ensemble is not nice.

[MidwestDrummer]

So is p2k gone?

That's too bad. It sounds like Ensemble is not nice.
Sounds like Ensemble doesn't let things, lik existing line SERO conversions, slip through the cracks. It also looks like all those people that have existing lines, but want SERO, won't be able to be converted just by finding a nice rep who would be willing to. I wonder if people will start finding nice reps who let them cancel without ETF's now, lol. My guess is that'll be 100x harder to come by.

[jumonjii]

I called sales just now and the rep said my account was still under the old system. He said that a lot of "corporate" accounts aren't being migrated.

Hmmm hmmm and hmmm some more...

[MidwestDrummer]

Meaning business accounts? I'm not doubting your info. It just doesn't make sense that only some accounts would be migrated to the new billing system. Maybe they're saving them for last, lol. Who knows.

[jumonjii]

Dunno. He said "corporate" accounts...which I'm guessing meant business accounts. He was under the impression that they wouldn't be switched over because of how the discounts and stuff work. I guess ensemble can't accomodate(sp?) them.

[shersia07]

I was wondering if the SERO plan is still available now. I've read so many posts stating that Sprint CSR's are getting strict.. Can anyone tell me if it's still available... Thanks..

[PintaC]

Yes, the plan is still available. You don't have to talk to CSR's to get the plan. You can order it online at www.sprint.com/sero . The employee email address that you can use is savings@sprintemi.com

[shersia07]

but without purchasing another phone?

[PintaC]

If you want to keep the phone you have, then you could just purchase the plan and buy it with one of the phones that comes for free. The Fusic is even being offered for free right now. Then you could purchase the plan with the free phone and once you receive the new phone you could swap it out for the one you have now. Then you could even sell the new phone for a profit.

[Eyecon82]

but without purchasing another phone?

You would need to purchase a phone...they won't allow you to take an existing phone and allow you to put it on...don't ask me why

Just take whatever is free...and sell it on ebay or whatever

[shersia07]

thanks to the both of you... pintac and palakdesa.. for the responses..

[Eyecon82]

thanks to the both of you... pintac and palakdesa.. for the responses..

you're very welcome!

[pinkdiva]

I've managed to get free 6pm and 10% off each month with my SERO plan :clap: .

[shersia07]

i've got the SERO plan now, but i guess they've changed it to @ $39.99 instead of $30... They're trying to see if they can switch out my plans... i hope it works...

[Clarkbug]

Last week I got a letter in the mail saying I could get a 10% loyalty discount if I signed up with a new 2 year contract with Sprint. However, I had just signed up last month with a new SERO plan, so they must not have updated their mailing list yet.

I e-mailed ecare to ask if I could get it applied to my account since I did just sign a new two year contract. They wrote back and asked me to send a scan of the letter in to them. I sent them in a copy of the letter, and viola! I now have the SERO plan with a 10% loyalty discount added in. Ill see if its actually on my plan when I get my next bill in a few weeks, but now I have an e-mail trail to reference in case its not.

Shersia07, I just checked the SERO site and it doesnt make any mention of the plan changing to 39.99.... (But I do see they now have the Sanyo 7050 for a rebate-free sixty bucks....)

[Scoobmd]

Last week I got a letter in the mail saying I could get a 10% loyalty discount if I signed up with a new 2 year contract with Sprint. However, I had just signed up last month with a new SERO plan, so they must not have updated their mailing list yet.

I e-mailed ecare to ask if I could get it applied to my account since I did just sign a new two year contract. They wrote back and asked me to send a scan of the letter in to them. I sent them in a copy of the letter, and viola! I now have the SERO plan with a 10% loyalty discount added in. Ill see if its actually on my plan when I get my next bill in a few weeks, but now I have an e-mail trail to reference in case its not.

Good for you, how long have you been with Sprint?

[PintaC]

You must be a pretty good customer if they send you a loyalty discount offer in the mail. When I received mine I had to beg retentions for it and I only got 5%, but its better than nothing. Nice job.

[Clarkbug]

I actually have only been with Sprint since Nov. of 2004. So my two years was up this past November, and I have just been floating month to month.

I was getting the offers in the mail about every two months to save the 10%, but I didnt want to change up my plans because of the changes in anytime minutes. Then I found out about SERO, and I was told that I couldnt get the discount since it was a "new" line of service (but I did get to keep my old number).

So, after I signed up and they sent me another one of those offers in the mail, I figured it couldnt hurt to ask about the discount.

Lo and behold, it worked!

[bcaroo]

Retentions gave me FIFM on my main line when I asked them for a little help because I get a lot of incoming wrong numbers. My number is very similar to a local business number. I was upfront with them - told them I was not planning to cancel but wondered since I have been with them since 1997 they could figure out someway to help me manage these calls.
I just changed to SERO on 3 lines. eCare turned me down for a loyalty discount, FIFM or any type of perk because I have SERO which is not eligible for any additional discount. My account is not on Ensemble - I just checked. :hee:

[pinkdiva]

I called customer service to add my corporate discount to my account and she told me that I would not be able to add my coporate discount on my account because I am already and receiving a loyalty discount and my plan is already heavily discounted. I 've seen several people on here with a corporate and loyalty and I wanted to know if you could recommend any tips for contacting customer service.

[Eyecon82]

I called customer service to add my corporate discount to my account and she told me that I would not be able to add my coporate discount on my account because I am already and receiving a loyalty discount and my plan is already heavily discounted. I 've seen several people on here with a corporate and loyalty and I wanted to know if you could recommend any tips for contacting customer service.

why don't you try having sprint pay you while you're at it..? are you ever satisfied ?

[MTXR]

You must be a pretty good customer if they send you a loyalty discount offer in the mail. When I received mine I had to beg retentions for it and I only got 5%, but its better than nothing. Nice job.


I get those letters too... I always rip them up though... Shoot... I wonder if i am gonna get another one so i can add it too.

I never really ever thought about emailing sprint and such before i found this site and the sero plan. I didn't know you could do all this stuff..

[jumonjii]

scan and post the flyer :tu:

[Scoobmd]

I get those letters too... I always rip them up though... Shoot... I wonder if i am gonna get another one so i can add it too.

I never really ever thought about emailing sprint and such before i found this site and the sero plan. I didn't know you could do all this stuff..

Yep, I never even heard of Sero until I found SU.
8 years and I've never gotten a flyer but now that I have Sero, I doubt I ever will.

[blacksr]

why don't you try having sprint pay you while you're at it..? are you ever satisfied ?
mfwerd

[mhuebner]

I'm just wondering. I recently signed for 2 new sero plans. They are both on the same account number. I just applied for a corporate discount. They asked for the phone number on the account. I put one of the numbers. Does the discount apply for the entire bill on the account or just that phone number I put? Should I apply again for the other number on the account? Anyone have experience with this? Thanks.

[anskY]

They just removed free 6PM and FIMF from my account, but it's OK because I didn't really need those. They did give me what i did need though. my BB unlimited plan for $30 instead of 40 or 50. I'm on SERO 500 BTW

[ShadowX]

How come they removed your FIMF and the free 6pm?

[applerokr]

They just removed free 6PM and FIMF from my account, but it's OK because I didn't really need those. They did give me what i did need though. my BB unlimited plan for $30 instead of 40 or 50. I'm on SERO 500 BTW

Did retentions do this?

[anskY]

They removed it because in order to add the BB plan to SERO, they had to totally remove my plan, convert it to ensemble, add the BB plan, then the SERO plan. Then they said with ensemble, it wouldn't let him add the perks. He gave me 100 bonus minutes though instead, so I'm happy. I never use more than 200-300 a month anyway. plus my BB unlimited is only 30

[thinch]

What is BB?

[Eyecon82]

What is BB?

Blackberry service

[pdx77]

Well I emailed ecare this morning, and within 30 minutes (yes, no joking, good response time)... I got this response:

Thank you for contacting Sprint. I understand your concern regarding the SERO plan.

Yes, you go ahead and opt for newer SERO plan for $30.00 which includes:

1. Unlimited SMS
2. Unlimited Night & Weekens starting at 7 pm.
3. Unlimited Internet.

Please write back to us with the confirmation and we will go ahead and change your
plan.

[PopeJonPaul]

I see Sero is now including free data and text messaging. Last Thursday I spent an hour in the store trying to get them to fix my Sero account (Long story) Do you think 7 days later they'd give me the free text messages that I am currently paying $10 for?

[Eyecon82]

you could always terminate within your 30 day period and get a whole new account

[Eyecon82]

wow..I like the new forum style

[Smokeless Joe]

I see Sero is now including free data and text messaging. Last Thursday I spent an hour in the store trying to get them to fix my Sero account (Long story) Do you think 7 days later they'd give me the free text messages that I am currently paying $10 for?

Stay away from the store. I have always had the best results through e-care.

[PopeJonPaul]

Stay away from the store. I have always had the best results through e-care.

Well, customer service via phone directed me by phone to go to a store and show them my emailed confirmation to change my account back to Sero. The store (I'm really not surprised) said that was not possible and customer service had to do it and tried to shoo me away from other potential customers. After 15 minutes of this discussion and her reading notes on my account and repeating herself I asked for their phone. I spent 30 minutes between the store and CS (Which made everyone nervous, hehe) before employee services made the switch. My idea was to just sit in the store and wait for a fix and it worked.

I had so much hassle getting my existing (20ish days old) line up and running I'm afraid to cancel and recreate. Should I just email e-care and explain to them that I'm less than a month into my contract and would prefer unlimited text vs the promotion they had when I joined (Motorola Q for $49, I believe. I did not take the offer)

Thanks in advance.

Pope

[Smokeless Joe]

When I first got sero the unlimited text was not an option. One letter to e-care and the option was added. So as I stated above stay away from the store, e-care is the way to go.

[BrucePDA]

What are you guys talking about? Unlimited texting has been a promotion on SERO plans since May.

[PopeJonPaul]

It was not an option when I signed up a few weeks ago. I also asked customer service when they were fixing my plan and he confirmed that it was not included. I plan to email ecare today to see what they can do about that.

Pope

[BrucePDA]

Sorry to tell you but it was available and the rep lied to you. It's been posted on the SERO website since May.

[jumonjii]

Correct.

#C SERO SMS UNL $0

Is the code the rep needs to add.

[ugabuga]

Well i'm happy just scored 15% loyalty discount on top of my 25% business discount and 5% for bad service. So my plan is now:

500 AT mins
Unlimited text messages
FIMF
Nights at 6 for free
Free Powervision
Free PCS-PCS
25% Percent business discount
15% Loyalty
5% CS gave me

What other perks should i try for? Only thing I can think of is an additional 100 free at minutes.

[jumonjii]

What other perks should i try for? Only thing I can think of is an additional 100 free at minutes.


You're kidding right?

Be happy with what you have.

[Mister Ecua]

It took 3 months, but I finally got it!

-Blackberry 8830, Free! (Paid $211 for it, and had the same amount credited back to my account) Activation & Over night shipping free!
-SERO Plan 1250 @ 49.99 W/ Nights Starting @ 6PM
- Free Unlimited Power Visions Ultimalte Pack
- Unlimited M2M
- Unlimited Text
- (All the other standard free stuff, roaming, etc..)
- FIMF
- BB Plan @ 29.99 (will be upgrading to the international, I need it)
Now working on a 20-25% loyalty discount. My 27% Corprate is stilled applied from my old plan. I was told countless times, that my account could not be switched over to SERO if it is a business account, Activations did not seem to have a problem with the switch. Now all I have to do is have the credit union discount applied and I am set. Only thing that sucks is the BES I am on. If I get everything I want, at the end, I should be paying around $30

[SuperG]

Well i'm happy just scored 15% loyalty discount on top of my 25% business discount and 5% for bad service. So my plan is now:

500 AT mins
Unlimited text messages
FIMF
Nights at 6 for free
Free Powervision
Free PCS-PCS
25% Percent business discount
15% Loyalty
5% CS gave me

What other perks should i try for? Only thing I can think of is an additional 100 free at minutes.

Just curious, but how much is your monthly charge (incl tax)? Also, what does the 5% CS discount show up as on your bill? Oh, and if you absolutely want more perks, you could ask for additional bonus mins (upto 200 mins using the "Z RET 200MIN 12MTH" code). You could also ask for Sprint 2 Home for free. Finally, I guess you could even try for the 10% Credit Union discount. Other than that, I don't really know of any other big perks you could actually get. Of course, be careful, but Good Luck and keep us posted...

SuperG

[preciousmami]

Just curious, but how much is your monthly charge (incl tax)? Also, what does the 5% CS discount show up as on your bill? Oh, and if you absolutely want more perks, you could ask for additional bonus mins (upto 200 mins using the "Z RET 200MIN 12MTH" code). You could also ask for Sprint 2 Home for free. Finally, I guess you could even try for the 10% Credit Union discount. Other than that, I don't really know of any other big perks you could actually get. Of course, be careful, but Good Luck and keep us posted...

SuperG
If don't mind me asking SuperG how can i get the 200 extra minutes or the Sprint 2 home for free

[SuperG]

If don't mind me asking SuperG how can i get the 200 extra minutes or the Sprint 2 home for free

Well, there is really no set way. You kind of have to get creative. I.E., blah blah, I feel I will be running out of minutes close to the end of the month, and I don't think 500 mins will be enough, is there any way I could get some extra mins? Or you could try the direct approach, I.E., could you please add code "Z RET 200MIN 12MTH" to my account. For Sprint 2 Home, same type deal, you could say, I am worried about my mins, but I seem to call my house at x very often, is there anyway I could get calls to that number be free, kind of like T-Mobile does, etc... blah blah. Once again, be nice, assertive, and creative and you might get a rep to give it to you. Good Luck and let me know how it goes...

SuperG

[olddog]

Who/where did you call to get all the discounts on the plan? When I called corp telesales, they said there was no discounts on the SERO plan because it is so discounted already. Just curious and post phone numbers. Thanks.

[Quiksilver_113]

I'd like to get 6pm N&W added to my SERO 500 what is the best way to ask for it?

[jumonjii]

Most of the discounts and "free" perks are added as special incentives to loyal customers, or as a "retainer". Yes, some people have managed the add on without commitment but that's between Sprint and them.

When Sprint says a discount or offer isn't available, tecnically it isn't. Most of the time they are saying it isn't available TO YOU.

At any rate, I wouldn't attempt lying to achive a perk. ESPECIALLY if you have a SERO plan. It makes you sound like a greedy cheap jerk.

All my perks I asked for. I didn't lie about it, I asked if I qualified and Sprint gave them to me.

For Sprint to home... that's an easy perk and most ecare reps will give it to you.
For 6 pm nights, that's a tough one. Rarely given free anymore.
Free texting is easy for SERO. Non sero, most you may be able to get is discounted for unlimited, 500 for free.
Free powervision. Unlikely. For those that have it, it's a charge/ credit.

[Krusty_47]

I actually have a friend that I just found out works for sprint. I am currently in contract for another year. I am going to call sprint today and see if I can move my number over to a sero plan without any early term fees. If anyone has been in a similar situation could you let me know what happened and if it worked?

[Mister Ecua]

Who/where did you call to get all the discounts on the plan? When I called corp telesales, they said there was no discounts on the SERO plan because it is so discounted already. Just curious and post phone numbers. Thanks.

my luck was calling activations when I received my new phone, I told them what I wanted and they had no problem puting on what I asked. Of course, everything wasn't applied correctly, but they switched my existing line over to a sero plan without hesiation. To correct the problem I had, I emailed ecare, and bada-boom, bada-bam...

[ugabuga]

Yay just scored 100 bonus minutes, would have liked 200 but 100 not bad. Only thing I want now is Sprint to Home.

[atsang]

It took 3 months, but I finally got it!

-Blackberry 8830, Free! (Paid $211 for it, and had the same amount credited back to my account) Activation & Over night shipping free!
-SERO Plan 1250 @ 49.99 W/ Nights Starting @ 6PM
- Free Unlimited Power Visions Ultimalte Pack
- Unlimited M2M
- Unlimited Text
- (All the other standard free stuff, roaming, etc..)
- FIMF
- BB Plan @ 29.99 (will be upgrading to the international, I need it)
Now working on a 20-25% loyalty discount. My 27% Corprate is stilled applied from my old plan. I was told countless times, that my account could not be switched over to SERO if it is a business account, Activations did not seem to have a problem with the switch. Now all I have to do is have the credit union discount applied and I am set. Only thing that sucks is the BES I am on. If I get everything I want, at the end, I should be paying around $30

What number did you call?

[camdz]

Free powervision. Unlikely. For those that have it, it's a charge/ credit.

So If I am using a 700p and was just offered a SERO plan, its not going to be powervision? that certainly doesnt go along with their "if you have a power vision phone we are going to make you pay extra for power vision"(without SERO of course) lingo.

[Fox McCloud]

here's 2 codes that someone on another forum told me I could use:

+200 minutes onto your current plant, free, for a year: Z RET 200MIN 12MTH

$50 on time bonus/credit/etc: powerup50

not 100% sure if they work, as I haven't tried them yet (no need for 700 minutes, yet, so I'm saving the code)...just thought I'd post them here for everyone else.

[camdz]

here's 2 codes that someone on another forum told me I could use:

+200 minutes onto your current plant, free, for a year: Z RET 200MIN 12MTH

$50 on time bonus/credit/etc: powerup50

not 100% sure if they work, as I haven't tried them yet (no need for 700 minutes, yet, so I'm saving the code)...just thought I'd post them here for everyone else.

how do we redeem those codes?

[Fox McCloud]

I'll paraphrase what the guy said who told me about these:

just kindly ask if they could be added to your account...and specify what it is they do.

[nowires]

http://www.sprintusers.com/forum/showthread.php?t=143544

Any progress or clearer explainations from this thread?

[jumonjii]

http://www.sprintusers.com/forum/showthread.php?t=143544

Any progress or clearer explainations from this thread?

Basic service is free.

Data will cost you $.03 per Kb

[sde780]

so all thats saying is that you could dial and everything youll get charged tho

[jumonjii]

Correct.

The ability to use the PAM service is free.

Transfering data will cost you.

[kewlazme]

Do you need to get a PAM username and password? or just use your sprint.com login?

[MidwestDrummer]

Do you need to get a PAM username and password? or just use your sprint.com login?

Create a new dial up connection under Network Connections in Windows. No username or password is required. Just set it up to dial #777.

[MidwestDrummer]

If don't mind me asking SuperG how can i get the 200 extra minutes or the Sprint 2 home for free

If you a new customer (less than 1 year), don't bother trying. If you've been a customer longer than a year, good luck!

[MidwestDrummer]

Here's an idea:

Before anyone posts and asks how to get X amount of perks/freebies added to your plan/account for free, please, let us know how long you've been a Sprint customer.

This will let us gauge the likelihood of getting said perk/freebie added to you plan/account. It will also better able us to assist/coach you in what to say/do to increase the chances of getting perks/freebies.

[kewlazme]

Here's an idea:

Before anyone posts and asks how to get X amount of perks/freebies added to your plan/account for free, please, let us know how long you've been a Sprint customer.

This will let us gauge the likelihood of getting said perk/freebie added to you plan/account. It will also better able us to assist/coach you in what to say/do to increase the chances of getting perks/freebies.

Better idea... have it in your profile on the side.... put the start date and have the forum use the current time/date to show how many yrs/months or at least 1.3 years etc but at the very least just ask for the start month or year and figure it out in your head as you look.

[MidwestDrummer]

Better idea... have it in your profile on the side.... put the start date and have the forum use the current time/date to show how many yrs/months or at least 1.3 years etc but at the very least just ask for the start month or year and figure it out in your head as you look.

Agreed. There should be something on the left there by where the post count, location, etc. are.

[kewlazme]

Create a new dial up connection under Network Connections in Windows. No username or password is required. Just set it up to dial #777.

Ya that didn't work. Perhaps I need the PAM_BASIC code added to my SERO first

[MidwestDrummer]

Ya that didn't work. Perhaps I need the PAM_BASIC code added to my SERO first

Hmm, it worked for me before I switched over to a connection card.

[avvid]

Sorry to tell you but it was available and the rep lied to you. It's been posted on the SERO website since May.

I added the unlimited text messaging just now. I had to give her the code that jumanji posted earlier. She didn't see anything in her system at first, nor did her system allow her to enter the code, she had to use a separate system to handle the code, but it worked like a champ!

Thanks guys, you are a great bunch!

[MikeTsGirl]

I just got a SERO 1250 plan which includes unlimited text messaging and data.

The website says "All SERO voice plans include unlimited data and text messaging through 12/31/07".

Does that mean that the unlimited data and text are only free until then and after that you have to pay? Or does that mean that as long as you sign up by 12/31/07 you will have unlimited data and text for the life of your contract?

[Popki4]

Oh yea, and If I was avail. for the $150 rebate, but my contract isn't up till next Sept., would it be better to switch to SERO before or after getting the new phone?

Any new tips to getting SERO?

[Popki4]

Been a Sprint user for about 5 years, though called to discuss termination (I had called VZW earlier) due to issues. I was serious about term., but of course I got the "what can we get you to stay" person. By the time it was all said & done, I received the following:
$49.99 Sprint Free Incoming Plan/500 min/Unl incoming/N&W @ 6:pm/15% discount/Ulimited Vision Pack $5.
Discount: 15% Ohio State Gov't Employee discount is pending.

Now I realize I have a good deal as-is; however, paying approx. $55/mo is still nearly twice what the SERO deal would be ($30/mo).

I've seen the posts, and from what I gather, I can call or sign on online (email requests), utilize the worker email (Tristan, unless you have a better one), and ask very nicely over and over again till it works.

Does it still work? Can I keep any perks? Is it still a call & keep calling till someone helps? And if calling is the best route (my assumption since I am under contract), do I immediately ask for retention, or will that SERO 800 number work? I am just looking for an all-in-one answer to help. THANKS!

[liglyrichbich]

Oh yea, and If I was avail. for the $150 rebate, but my contract isn't up till next Sept., would it be better to switch to SERO before or after getting the new phone?

Any new tips to getting SERO?


I'd do the UPGRADE now w/no strings attached (no contract) treated as an ESN or upgrade swap, make sure $18 activation waived since account is still active, just doing a SWAP...then do the SERO with newer phones when OOC... Later on...

[NYCGirl777]

I have been a sprint customer since 2001. In Sept 05 I got a 7pm n/w recurring $5 credit for 2 years. Last Oct. I purchased a new phone and signed a 2 year contract on a SERO 500 plan. This month I was told that my 7pm n/w expired and it can not be added to my plan because I am on a SERO 9pm n/w plan. I was told this by ecare and by phone. I don't push too much for discounts (although I get 15% for employee discount and unltd. text). Is there any way I can get the 7pm n/w back on my plan? I know that new SERO customers have this included in their plans, so it really shouldn't even be considered a "perk" for me at this point. Please help!

[NYCGirl777]

Oops...never mind. Just called into "Sprint Gold" as I've heard it called- the Business accounts division (866-25-2221)---- no hold time, and rep instantly told me that I could have my 7pm n/w back :-). Yippee Sprint!

[SuperG]

Oops...never mind. Just called into "Sprint Gold" as I've heard it called- the Business accounts division (866-25-2221)---- no hold time, and rep instantly told me that I could have my 7pm n/w back :-). Yippee Sprint!

I am glad it worked out for you, but I am a little confused. SERO comes with Unlimited 7 pm N&W already as part of the base plan (unless you got SERO like over a year ago when it was 9 pm N&W). So, I am not sure how you didn't have it, how the rep said you couldn't have it, and then how you called in and got something added back that is already there to begin with. My guess is that you got SERO 500 (which included 7 pm N&W), so they removed your $5 thing. Then when you asked the first rep, he/she must not have realized it, and just said what he/she was trained to do, which is to deny "perks" on SERO, even though it is not a perk. Finally, when bus. div took a look at it, they must have seen you already had it, and just told you they added it back so you would be happy. Again, just a guess, but it makes some sense. Let me know if I am way off base here. Thanks.

SuperG

[NYCGirl777]

I got SERO approximately last October. At that time SERO was still 9pm n/w, but I had the 7pm $5 credit from before. Sprint started including 7pm n/w in their plans, but I didn't get it automatically. I was still getting a $5 credit every month...until the "perk" expired. That's when I called in and emailed to find out about the 7pm option and I was told that I had a 9pm SERO plan and they couldn't do anything for me. As a matter of fact, here's the email I got from ecare:

Dear _________________________,

Thank you for the reply.

I have carefully reviewed the account and noticed that current plan is SERO plan with the 9PM night and weekend option. Due to only this reason the credit of $5.00 against the 7PM night and weekend option has not been applied to the account.

I know that this reply will cause inconvenience to you but this is an honest answer from my side.

Have a great day.

Ronnan K
E-Care
Sprint
"Where our customers come first!"

[Verizonhater]

I've been a SERO customer since October of last year. One of the perks was the pcs to pcs calling. Unfortunately, my house has little to no cell service. How can I go about asking whether I qualify for "free" sprint to home? I wouldn't have to pay for it if pcs to pcs worked at home right? The only bad thing is that I have been paying for it since July of this year. How can I make it complimentary? Help is appreciated!

[jdavishornet]

i got a 23% corporate discount over the phone. i emailed ecare about something else and they took away my discount. unbelievable:mad:

[NYCGirl777]

You should try calling in again to see if you can get your discount back.

[jdavishornet]

i called back and they gave me 5 per month off of sero plan and 23% off on a second line i have. better than nothing i guess

[liglyrichbich]

i called back and they gave me 5 per month off of sero plan and 23% off on a second line i have. better than nothing i guess


A Moment of Silence.... Let us all look up above and give thanks and COUNT our BLESSINGS :tu:

[Blasphemy]

I got this late last night when I guess they were working on the site and MySprint wasnt available...

----

Enjoy a FREE ringer on us!

Due to this inconvenience Sprint is offering you a FREE ringer. Sign into www.sprint.com/digitallounge and select a ringer. Just enter mysprint upon checkout.

1. A service credit will be applied to your account within 2-3 billing cycles. Data transfer fee of 3 cents per KB may apply without a data pack. Limited time offer. While supplies last. Limited to one ringer per customer.

2. The promo code is not valid for Windows-based PDA phones.

----

I tried to access www.sprint.com/digitallounge when I read that and it went to the same exact 'My Sprint is Temporarily Unavailable' webpage. So I don't know if it works or what.

[bcaroo]

I called in last week to ask about the upgrade date on my father-in-law's phone since the date online had changed to December from November 2007. His phone was misbehaving. The CS looked at the account and accelerated the $150 upgrade plus whatever rebates were out on the website and waived shipping and activation. I received a new M300 for him for "free" - and a 5 month overall contract extension. This is a SERO 500 line that uses no vision, no text and less than 100 minutes a month.

While on the line, I asked if I qualified for Sprint to Home since I have the free 50 minutes of Sprint long distance on my land line. She added it to my SERO 1250 line for free. (I am still on P2K so I am trying to get ready for the Pick Three option when they convert me.) I had emailed eCare when the Pick Three discussion on the forum started but never heard back from them. I don't have very good luck with eCare.

bcaroo

[DemKR]

I am still within the 30 day trial period and I want these perks (Free 6p m nights and or FIMF) added to my account. Is it possible? I have dealt with maybe 10+ Reps who have told me that it is impossible to add to the account because its already a SERO Plan. Does anyone have any tips for me on either of these?

Please let me know. I did e-mail ecare.

Thanks!

[Eyecon82]

I am still within the 30 day trial period and I want these perks (Free 6p m nights and or FIMF) added to my account. Is it possible? I have dealt with maybe 10+ Reps who have told me that it is impossible to add to the account because its already a SERO Plan. Does anyone have any tips for me on either of these?

Please let me know. I did e-mail ecare.

Thanks!

the good old days are over my friend....they really started buckling down on perks...

BTW...now that you have called and all 10+ reps have notated your account...I would say that you're pretty much out of luck...every subsequent rep will be able to read those notes and know what you're already calling in about

[jdavishornet]

checked my bill today and got 23 percent off of both lines:)

[DemKR]

I'm apparently only eligible for the 15% loyalty discount on my phone line, not on my data card *roll eyes*

[jdavishornet]

be careful with the reps cause i once had a rep remove my employee discount saying sero plans cant have discounts. once you are set up good leave it alone. thats how i see it.:)

[Eyecon82]

exactly..once you have it set up the way you want...never call back in unless absolutely necessary

[jdavishornet]

my problem was with ecare

[bcaroo]

I'm apparently only eligible for the 15% loyalty discount on my phone line, not on my data card *roll eyes*

eCare denied FIFM, Sprint to Home, loyalty, acceleration of equipment dates, etc. I do not believe I have gotten anything from eCare - always from CSR. A CSR added the FIFM on my account because I have a phone number that is 1 digit off of a local business number. I was on the phone about something else and mentioned the problem after eCare denied my request. The amount of incoming wrong phone calls were sending me into overages on a regular basis. I explained to eCare this has been happening since 1997 but it didn't matter when we had FIFM. It was after they got rid of FIFM in their plans that I started to encounter my problem.

You received a 15% loyalty discount which is really good :) since you have SERO. When I asked if 9 years was loyal enough for a discount, eCare told me not under SERO. I would love to be able to share my SERO AT minutes with my father-in-law instead of having a separate SERO plan since he doesn't text or use data.

[jdavishornet]

it all depends on the rep you get. but the pen swings both ways.

[bolly_fan]

I have always been sucessful with ecare with all my 5 lines of sprint.

One thing I have learned from my experience, keep on trying and you will get the free stuff, i have tried at most 4 times to get most of my free stuff and some time it works on first try.. it all about luck..
4 of my lines have the following offered from ecare

1. Free 6pm nights ( all lines)
2. 15% loyalty discount ( all lines)
3. $162 phone upgrade credit (all lines)
4. $50 credit for rebate as it was decline ( on 1st line)
5. $50 statement credit ( on 2nd line)

Line 5

7pm nights free
$225 upgrade credit for HTC touch ( final cost $174)
15 % loyalty credit

[DemKR]

How did you manage the 6PM Nights? they are having such trouble agreeing to that one...I'd rather get free Sprint to Home than that :-P However, I need to count my blessings, as my plan is as follows....I have been a customer for exactly one month today.

I just got my CU Discount too :)

[jdavishornet]

the one time i emailed ecare i got my 23percent discount taken away. real pain to get it back.

[mosprintuser]

I have been lurking on this site for over a year. Thanks so much for all the great advice from everyone here!

I really have a love hate relationship with sprint. Love the phone & plan...hate spending 2 hours on the phone talking to 8 reps who have no clue to get an answer to ANY question.

I was able to order 2 SERO centros online on my second attempt(15 hours spent on the phone trying to verify that I existed on the first try just to have it cancelled and told to retry online again...2nd time no problem with my order & the phones were at my house the 2nd day). THen After having the phones for 2 weks called in to retentions, I explained to the rep that I have been getting several calls a day that were asking for the previous owner of the number they gave me(the 3rd one in 2 weeks...but that is a whole other story). I mentioned that when I previously had sprint, they they gave me FIMF, he said no problem to add that to this act if my plan would accept the code. THen bingo it did & I am very happy!

Then called the next night after reading on here about pick 3 and asked if that was something that could be added to my account. After another 2 hours on the phone with 5 reps, they transfered me to retentions and the rep said that it is usually only offered to people that are going to cancell, but that she would just go ahead and add it to my account free of charge.

So now I have both FIMF & pick 3 on top of a great SERO plan. Plus they are adding a 10% discount since I belong to a credit union. It did take me over 20 hours total on the phone trying to order this plan from start to finnish, but now that I am there, I think it was definately worth the time to get such an awesome deal! Thanks for all the tips & advice that is offered on this site!! You guys are the best!!

[eppitek]

I've been a customer going back a while and needed to add an additional line to my account, but can't because it is an old plan with maxed out lines... so I decided I will open another account w/ SERO, however on my other lines I have FIMF (very important)... Is there anyway I will be able to keep that w/ a new account... Would it be best to sign up online/ over the phone (anything to do w/ Ensemble?) in trying to get FIMF back

Also, the $5 sprint2home feature offered, If I signup for that, will they ask me for my home phone number - and does it have to be a Sprint Landline or can it be any number?

Thanks

[DemKR]

I was able to add it for my parent's land line in a different area code. No questions were asked, but it does cost $5.

[liglyrichbich]

I have been lurking on this site for over a year. Thanks so much for all the great advice from everyone here!

I really have a love hate relationship with sprint. Love the phone & plan...hate spending 2 hours on the phone talking to 8 reps who have no clue to get an answer to ANY question.

I was able to order 2 SERO centros online on my second attempt(15 hours spent on the phone trying to verify that I existed on the first try just to have it cancelled and told to retry online again...2nd time no problem with my order & the phones were at my house the 2nd day). THen After having the phones for 2 weks called in to retentions, I explained to the rep that I have been getting several calls a day that were asking for the previous owner of the number they gave me(the 3rd one in 2 weeks...but that is a whole other story). I mentioned that when I previously had sprint, they they gave me FIMF, he said no problem to add that to this act if my plan would accept the code. THen bingo it did & I am very happy!

Then called the next night after reading on here about pick 3 and asked if that was something that could be added to my account. After another 2 hours on the phone with 5 reps, they transfered me to retentions and the rep said that it is usually only offered to people that are going to cancell, but that she would just go ahead and add it to my account free of charge.

So now I have both FIMF & pick 3 on top of a great SERO plan. Plus they are adding a 10% discount since I belong to a credit union. It did take me over 20 hours total on the phone trying to order this plan from start to finnish, but now that I am there, I think it was definately worth the time to get such an awesome deal! Thanks for all the tips & advice that is offered on this site!! You guys are the best!!

:good: Good Posting...!!! :welcome1: Welcome to the :theteam: team, Thanks :ty: for coming out of :lurking: and stepping up and sharing :welcome: Hope to see more of you here in the room...!!! LRB

[boyx]

added sprint pick 3

[htowngator]

I'm looking to get SERO soon, but wondering how many people have been able to get a corporate discount as well on top of it. I have a 25% discount for all services for Sprint with my company....

[jdavishornet]

i have my discount 23 percent on top of sero. you might get it you might not. if you dont get it you have to call to request it back on. i emailed ecare once and when they were going through my account they removed my discount saying sero plans can not have discounts. took me a while to get it back. once you get it dont call in unless you absolutely have to.

[htowngator]

i have my discount 23 percent on top of sero. you might get it you might not. if you dont get it you have to call to request it back on. i emailed ecare once and when they were going through my account they removed my discount saying sero plans can not have discounts. took me a while to get it back. once you get it dont call in unless you absolutely have to.

So if I get the SERO plan tomorrow, for example, I should probably wait a few weeks to try to add my preferred employer discount of 25% as well? I assume that all of these discounts are by a piece-meal basis then? i.e. Add them up to what you want once in a while till it's at the best then leave it alone.

[jdavishornet]

after you get sero i would call to "check" if sprint kept all of your discounts on your account. if the rep says there are no discounts on account then play dumb and say your supposed to have a 25% discount for a business account. depending on the rep they may add it. after you get your discount applied, lay low and do not contact cs unless you absolutely have to.

[htowngator]

after you get sero i would call to "check" if sprint kept all of your discounts on your account. if the rep says there are no discounts on account then play dumb and say your supposed to have a 25% discount for a business account. depending on the rep they may add it. after you get your discount applied, lay low and do not contact cs unless you absolutely have to.

I've never been a sprint customer before though... Would they know that?

[jdavishornet]

dosent matter

[eppitek]

I know I posted this before.. sorry... has anyone signed up online (to ensemble) and been given FIMF recently...

thanks

[mosprintuser]

Yes, I signed up in Oct and was put on Ensamble(sp?) and I called in after receiving several calls a day that were for who ever had my # previously. I asked them if there was a way that I could get FIMF and they said OK & added it to my acct with no problem.

[titaniumSS]

Hopefully I'll get a nice employee and can apply my 20% AFLAC discount!

[PerfectHybrid]

I've tried multiple times with different employers (I've got 3 jobs) and I've retried, every time I've been told no discount can be applied because I already have a significantly discounted plan. I signed up new though, I wasn't an existing customer. I've also heard that part of switching over to ensamble was to help negate the possibility of invalid discounts being given...from what I understand you can't really put any kind of percent discount on a sero account, but thats just what I've read, but I haven't read everything so...hope that helps

PH

[samsungfan]

I am in the same boat. I had a business acount now out of contract --- I was getting a 25% business discount and another 8% loyalty discount.

I threatened to cancel, and they agreed that even if I switched to a SERO account, they would give me my discounts + another 10% discount.

I called today to transfer my previous handset (which I am happy with) to my new SERO account and to have the discounts applied. The rep said no additional discounts possible .... apologized for the previous misinformation. This "misinformation" was documented .... I feel they should do something. I have e-mailed e-care. I'll let everyone know if it makes a difference.

Any other suggestions ... I am definitely steamed that they have written documentation of their promise and still won't honor it.

[PerfectHybrid]

I am in the same boat. I had a business acount now out of contract --- I was getting a 25% business discount and another 8% loyalty discount.

I threatened to cancel, and they agreed that even if I switched to a SERO account, they would give me my discounts + another 10% discount.

I called today to transfer my previous handset (which I am happy with) to my new SERO account and to have the discounts applied. The rep said no additional discounts possible .... apologized for the previous misinformation. This "misinformation" was documented .... I feel they should do something. I have e-mailed e-care. I'll let everyone know if it makes a difference.

Any other suggestions ... I am definitely steamed that they have written documentation of their promise and still won't honor it.

Sorry dude it looks like you're on the ensamble system (I could be wrong though) Ensamble makes it, from what I've been told, heard, and read, EXTREMELY difficult if not impossible to put discounts on SERO; you can still get credits (my gf has sprint to home for free) but part of the whole switch over was the embedded in the ensamble system itself was the ability for invalid discounts to be known i.e. discounts on SERO. The ensamble system is supposed to help the CS reps in terms of not putting them on there. That being said I am mad too because prior to signing up for SERO I was told that I would be eligible for employee discounts, which obviously turned out to be untrue, people at e care comp unhelpful. I believe they essentially said i still had x amount of days to go to another carrier before I was locked into a 2 year contract. But don't feel too bad try to get some other perks, ie pick 5, sprint to home, earlier nights, maybe some bonus minutes, or fimf or something, You're lucky though your account was notated, I didn't even have an account for them to notate :-( In any case goodluck and keep us informed.

PH

[PerfectHybrid]

So I too have the perk of Sprint to Home added. I told them that I was a college student and was told that I could qualify for Sprint to Home since I live in WA and go to school in CT. They added it no prob. I am in the process of trying to get FIMF, but its more of a delicate situation as i have NO service at my apartment and if I get a call it is usually dropped in the first minute so I am trying to pull that. I have no idea how to try to get 6pm for free, there doesn't really seem to be a universal for that, I have no need for extra minutes really so I don't need to try for the bonus minutes, although that could hurt my chances for the FIMF if they're like it clearly doesn't matter you don't go over your minutes anyways. They told me I could call *2 and say dropped and they'd credit me. To that I replied essentially saying I'd be calling like 10 times a day and that eventually they'd be paying me to have service ( i know there is a limit on the dropped calls but I'm just saying) and I said I heard about FIMF and that it could be an alternative cause if a call is dropped it usually happens in the first minute, if I can keep it longer than that its usually good. But in anycase I have Sprint to Home which apparently migrated over to ensamble on my gf's account so there goes my ability to try for pick 3 or 5 :-( unless I can swing something like they told me that I could have this until I got that kinda deal. But yeah regular SERO 500 with the Sprint to Home only, going for FIMF. Tried to get discount and shot down. On a side note, does anyone know if ecare marks accounts up at all without telling the customer?

PH

PS I've had my SERO account since August 2007 added StoH about...a month ago

[PerfectHybrid]

So a follow up to the previous email. After talking with Sprint about no coverage in my area and them sending me to an email convo with Sprint Technicians, I dropped the fact that the FIMF would probably fix the problem of me having to call in all the time for a dropped call and that it was frustrating call *2 many times a day, and they added it for me and I will be checking after 4 hours to re confirm it. I read somewhere in this thread that someone got FIMF for having telesales call them alot? That happens to my gf I think I am going to try to get her FIMF cause she probably gets called like 5 times a week, I have no idea how they got her number...truth be told though she enters her mobile number into sites all the time to try to win things (man it is FRUSTRATING haha) but I'll keep everyone updated with that attempt

PH

EDIT**Just checked the current usage stats and it has been added...hopefully this will help with the fricken drop call minute usage!!, But all in all great customer service on behalf of Sprint cheers!**

[liglyrichbich]

So I too have the perk of Sprint to Home added. I told them that I was a college student and was told that I could qualify for Sprint to Home since I live in WA and go to school in CT. They added it no prob. I am in the process of trying to get FIMF, but its more of a delicate situation as i have NO service at my apartment and if I get a call it is usually dropped in the first minute so I am trying to pull that. I have no idea how to try to get 6pm for free, there doesn't really seem to be a universal for that, I have no need for extra minutes really so I don't need to try for the bonus minutes, although that could hurt my chances for the FIMF if they're like it clearly doesn't matter you don't go over your minutes anyways. They told me I could call *2 and say dropped and they'd credit me. To that I replied essentially saying I'd be calling like 10 times a day and that eventually they'd be paying me to have service ( i know there is a limit on the dropped calls but I'm just saying) and I said I heard about FIMF and that it could be an alternative cause if a call is dropped it usually happens in the first minute, if I can keep it longer than that its usually good. But in anycase I have Sprint to Home which apparently migrated over to ensamble on my gf's account so there goes my ability to try for pick 3 or 5 :-( unless I can swing something like they told me that I could have this until I got that kinda deal. But yeah regular SERO 500 with the Sprint to Home only, going for FIMF. Tried to get discount and shot down. On a side note, does anyone know if ecare marks accounts up at all without telling the customer?

PH

PS I've had my SERO account since August 2007 added StoH about...a month ago



Been with Sprint 4EVER, more years than I can count, without realizing I could've gotten loyalties, discount this/discount that, discount here, discount there... Heck, I'm just happy to get my SEROs I've learned through this site and have been helping people out in these forums to get the same luck that I got. If it weren't for a huuuuuuge ado I went through with SPRINT, I wouldn't have gotten the loyalty and the 6PM they offered to appease me.

I am TRULY in awe of most posters that I see here, brand new and/or transplanted customers who are so pre-occupied trying to get perks and freebies. One kept bending my ears for an hour ranting and raving on the phone for not getting what he thought he was entitled to. I currently have 4 lines with SPRINT, the main and oldest line, the only one with Loyalty and 6PM NW. I was just happy to get a brand-spanking new phone out of a 2yr extension, Retentions offered so I wouldn't have to wait till February 08 to get what I really want for Christmas. Never asked for anything else even if I knew that would've been the best time to re-negotiate.

2 weeks ago, when I reminded those who got a Grat Letter to call theirs in before it expired, I was inundated with PMs from those clamoring for one. Because they caught me off-guard at work, I obliged, since there was a deadline and time was of the essence since Loyalty Dept has separate hours of operation. Now I wouldn't dream of just sending any info to just about anybody. I must know their circumstances to determine what help I could assist them with. Those who rushed to call in were naturally shut down since
a.) they had no idea what they were calling about, the only thing they knew was it was worth $115.00, you couldn't bluff this Loyalty Dept, they check into everything, if you don't sound kosher, they'd ask you to fax it through to them, some said it was a flyer, a letter or a postcard.
b.) that it was sent out by the Loyalty Dept to long-time customers as a marketing campaign to get you to re-up your line another 2 yrs if you'd been going month to month without the liability (I don't call it benefit, of whom? Of Sprint?) of an agreement. And lastly...
c.) That if they sent you one, it would've been generated from a record in their computer.

What's the point in all this? As much as I help people save money in easing into a SERO or dealing with Retentions for a better deal, I am thankful and appreciative the fact I have the cheapest plan on the planet. That's why I resented someone just joining SU implying that we're here to "screw the other guy" or words for that matter. I still have to pay for all four lines and I don't mind since my lines are all SEROs, what more can I ask?

It's people pre-occupied with freebies here, perks there that give us that illusion that we are here to "screw the other guy". I am not at all too proud and too crazy about that. Matter of fact, I am embarassed that that's the illusion we give people of our team here @SU. More surprising were those who jumped the bandwagon in defense of the newbie but I realize it was more of an attack on my person since these were the same post patrols who were just waiting for an opportunity to pounce on me for anything whatsoever they could pounce on me on, since it seems that's how they get their jollies off. Fortunately, I have the sense to just ignore and not give in any second of my day as my time is precious to waste on such insignificant entities.

I say, we pause for a moment, close our eyes, count our blessings, look up to heaven and give thanks for all that we've already been blessed with... :ty: LRB

[PerfectHybrid]

LRB,

You quoted my post, did I somehow offend you? I don't believe that I have had the mentality of 'screw that guy over'...so I honestly hope you didn't quote me to use me as an example of doing such?

PH

[tiffanymogul]

Does the sprint employee have to be at a corporate store?

[liglyrichbich]

LRB,

You quoted my post, did I somehow offend you? I don't believe that I have had the mentality of 'screw that guy over'...so I honestly hope you didn't quote me to use me as an example of doing such?

PH


Hi PH...!

No, it wasn't you, Dahling... You're not brand-new here and you're doing a fantastic job helping out in the forums. I was referring to someone very BRAND-NEWBIE. The statement just struck me so that my jaws dropped :jaw::jaw::jaw::jaw: for the gall and the nerve to enter a brand new site with such an initial post... :huh:

I still say:

I say, we pause for a moment, close our eyes, count our blessings, look up to heaven and give thanks for all that we've already been blessed with... :ty: LRB

[PerfectHybrid]

Hi PH...!

No, it wasn't you, Dahling... You're not brand-new here and you're doing a fantastic job helping out in the forums. I was referring to someone very BRAND-NEWBIE. The statement just struck me so that my jaws dropped :jaw::jaw::jaw::jaw: for the gall and the nerve to enter a brand new site with such an initial post... :huh:

I still say:

LRB,

Whew, I thought it was me cause you quoted me I was like ahh great I just p'd off a member who helps everyone what a great way to start the day haha. Ok glad that's cleared up. And I agree we def should be thankful for what we have.

PH

[PerfectHybrid]

And now for the update:

My line on p2k got FIMF literally like 2 days ago from issues with calls being dropped in the first minute or so of an incoming call...this happens repeatedly.

My gf's line is on ensamble. I tried to get her FIMF because she gets telemarketers calling her as well as unknown calls that either hang up on her or she hangs up on. Unfortunately they said it has been discontinued. Now one of 3 things is going on here
1. If you're on enamble you can no longer get FIMF (I don't know about this though because I thought that I saw a few people say they've got it with Ensamble
2. It is actually discontinued
3. She lied (or legitimately could not find it to add it, which is what I'm hoping because she seemed really nice and sincere in the email.)

But in any case they gave her 100 free bonus minutes, which I emailed back to find out if they were for the life of the account or just this month but they're already showing up as 'Bonus Minutes 100' on her account page, I almost want to just try for the 200 bonus minutes, but I feel like I'd be pushing my luck. I know that the 200 would be significantly more beneficial, but I have no way of conveying that without sounding greedy. I suppose until they are truly needed though the 100 is a fine substitute for telemarketers. Has anyone else gotten bonus minutes instead of FIMF lately?
I'll edit the post with the result of the length of time the bonus minutes are on the account for.


PH

[liglyrichbich]

And now for the update:

My line on p2k got FIMF literally like 2 days ago from issues with calls being dropped in the first minute or so of an incoming call...this happens repeatedly.

My gf's line is on ensamble. I tried to get her FIMF because she gets telemarketers calling her as well as unknown calls that either hang up on her or she hangs up on. Unfortunately they said it has been discontinued. Now one of 3 things is going on here
1. If you're on enamble you can no longer get FIMF (I don't know about this though because I thought that I saw a few people say they've got it with Ensamble
2. It is actually discontinued
3. She lied (or legitimately could not find it to add it, which is what I'm hoping because she seemed really nice and sincere in the email.)

But in any case they gave her 100 free bonus minutes, which I emailed back to find out if they were for the life of the account or just this month but they're already showing up as 'Bonus Minutes 100' on her account page, I almost want to just try for the 200 bonus minutes, but I feel like I'd be pushing my luck. I know that the 200 would be significantly more beneficial, but I have no way of conveying that without sounding greedy. I suppose until they are truly needed though the 100 is a fine substitute for telemarketers. Has anyone else gotten bonus minutes instead of FIMF lately?
I'll edit the post with the result of the length of time the bonus minutes are on the account for.


PH

Lady ain't lying, told posters time and again FIMF discontinued...(could never comprehend the value to that...) Always got the 100 or 200 Bonus minutes, if you don't use that much and/or all of your minutes, doesn't mean a thing because it's good for that particular month's usage ONLY... Then life goes on as usual... Given that next time, I'd bargain for something else that would stay a little longer on your account that you could really take advantage of, makes sense...? ;) LRB

[PerfectHybrid]

Lady ain't lying, told posters time and again FIMF discontinued...(could never comprehend the value to that...) Always got the 100 or 200 Bonus minutes, if you don't use that much and/or all of your minutes, doesn't mean a thing because it's good for that particular month's usage ONLY... Then life goes on as usual... Given that next time, I'd bargain for something else that would stay a little longer on your account that you could really take advantage of, makes sense...? ;) LRB



LRB,

The only reason I bargained for that was because I just got it on my account. Is it because she's on ensamble and I'm not? I can forward you the ecare email that I got showing the FIMF from literally like 2 days ago or I can screen shot my account. It definitely exists, the question is it is a p2k thing or an ensamble thing? On a side note...damnit! I though it was going to be a life of contract thing. :-(


PH
PH

[sexipink]

JUST GOT TURNED DOWN FOR THE SERO PLAN, WAS MY 1ST TRY PLAN TO KEEP TRYIN THROUGH. BUT IF I CANT GET IT I WANT TO TRY AND GET SOME TYPE OF FREEBIES, BUT I DONT KNO HOW TO GO ABOUT IT...........ANY POINTERS, SOME1 MENTIONED SOMETHING ABOUT RETENTIONS WHAT IS THIS A SOME TYPE OF SPECIAL DEPARTMENT???????????IVE BEEN WITH SPRINT FOR LIKE 6 YEARS NOW I KNO THEY CAN OFFER ME SOMTHING WAT U THINK:huh::huh::huh:

[BrucePDA]

Turn off your CAPS LOCK, why are you screaming?

You need to sign up for SERO on the website. Some people are lucky and get retentions to give them something similar to SERO or even SERO but it's not the preferred method.

Read through the thread on how to get SERO. Everyone wants a short cut and doesn't want to do the homework.

[sexipink]

sorry didnt kno caps lock meant screaming. how do i contact the redemption department

[tiffanymogul]

Do they offer discounts for most big retailers?

[BrucePDA]

sorry didnt kno caps lock meant screaming. how do i contact the redemption department

Call *2 on your phone and then tell the automated system you want to cancel. You will get transferred to retentions.

[BrucePDA]

Do they offer discounts for most big retailers?

??? don't know what you are asking...

What do big retailers have to do with SERO?

[liglyrichbich]

Turn off your CAPS LOCK, why are you screaming?

You need to sign up for SERO on the website. Some people are lucky and get retentions to give them something similar to SERO or even SERO but it's not the preferred method.

Read through the thread on how to get SERO. Everyone wants a short cut and doesn't want to do the homework.


You tell them, Unca Brucie... :clap: :D :haha: LRB

[sexipink]

ok listen to this, i went to the sero website put in an employee email addresse that i found online it worked. i clicked the linked link that says port your number to sero, i put in my number. the only thing is i have a sprint account already. so i gave it a shot an typed in the number from my existing sprint plan, AND IT WORKED. at least i think it did, i went through all the step only thing is i had to order a new phone( but it was free). so now i just havE to wait for the phones in the mail in see what happens. whats the worst that could happen, but having to send the phones back .........................WISH ME LUCK:tu::tu:

[sexipink]

I may hav got sero while already havin a sprint account. i signed up at the sprint.com/sero website with my existing sprint number. waitin to see

[mosprintuser]

Hello, FIMF does exist on the new billing system. I ordered SERO in October & my phones were set up on the new billing system. I kept receiving calls for the person who used to have my number before they assigned it to me. I explained that to the super nice retentions dude & asked for FIMF so those calls wouldn't burn up my mins. he added it to both account lines as my wife was having the same problems also. Hey 5 wrong numbers a day adds up, and now I am a very happy camper.

I also called back in and asjed for pic 3 since I read it was going to be added to all accounts over $40 in the future and the nice retentions lady added it for free also to both lines.

As long as you don't have to deal with customer service, Sprint is the best company in the world...Have any type of problem which requires a trip to the sprint store or a call to *2, then Sprint is one of the worst companies to deal with.

[PerfectHybrid]

Hello, FIMF does exist on the new billing system. I ordered SERO in October & my phones were set up on the new billing system. I kept receiving calls for the person who used to have my number before they assigned it to me. I explained that to the super nice retentions dude & asked for FIMF so those calls wouldn't burn up my mins. he added it to both account lines as my wife was having the same problems also. Hey 5 wrong numbers a day adds up, and now I am a very happy camper.


good to know thanks!

On a side note does anyone know if ecare will notate your account when emailing them asking for something? Like if i've asked for FIMF and get turned down will it be notated on the account or will they just let it be? Please and Thanks

PH

[sexipink]

what is FMIF????

[Leakman]

what is FMIF????

FIRST INCOMING MINUTE FREE

[sexipink]

thanks...........;)

[PerfectHybrid]

self bump

Does anyone know if ecare notates accounts when asking (and getting turned down from) about getting perks? I got turned down for my gf getting FIMF and don't want to continue trying if her account has been notated. Someone let me know please. And LRB i know that you say FIMF no longer can be offered, but I just got it a couple days ago (p2k) and the other post said its still available on ensamble so.

Please and thanks

PH

[jniamehr]

I have posted this in the emailed ecare thread about free perks but I will post this here now so people can see what they can finagle out of Sprint.
P2K accounts:
On my first line I have the 49.99 SERO plan w/ the following
200 Bonus Minutes
Sprint to home (Im still on p2k, and I am promised you pick 5 by ecare and retentions once my account is taken over to Ensemble) free
6pm nights free
FIMF free
25% off for my employee discount which ecare promised would not be removed once I am switched over to ensemble, or else they will put it back on.

2 more 29.99 lines with 6pm nights free, 200 bonus minutes each, and also are included in my employee discount

Then my brother opened an account this month in Ensemble
49.99 Sero Plan
They couldn't add my employee discount so they gave him a 25% loyalty discount.
6pm nights free
200 bonus minutes
You Pick 5 - free
FIMF - free

[sexipink]

What is Ensemble?????

[Touch999]

Damn!Just havibg sero is good enough i think. As for free stuff I did try to get the 15 dollar a month but they said no. That plan is super hard to get.

[sexipink]

hellloo........

[Touch999]

hellloo........

hello......moto?

[sexipink]

lol........what is Ensemble???

[jniamehr]

I beieve its the new billing system sprint is using which theu adopted from nextel... someone correct me if im wrong

[dustenm]

yes, Ensemble is the new billing system that they are transfering all accounts to.

[PerfectHybrid]

Merry Christmas and Happy New Year, and to all those who don't celebrate it, happy holidays! Just wanted to drop a note...awhile ago I was trying to get FIMF for my gf's plan on ensamble as she was getting about 4 calls a day from telemarketers and they said it doesn't exists on ensamble. (recent research leads me to believe it does, thanks for the post!) that being said they gave her 100 bonus minutes that month. I was then told that the bonus minutes will be for that month only by the ecare rep however she has them again this month. So I am glad, and at the same time trying to figure out when these might end so I can plan her...plan accordingly. I am hoping the rep missed the expiration date of the bonus minutes? If anyone can let me know that would be great!

Thanks all,

PH

P.S. I still haven't been migrated to ensamble!!

[dustenm]

Merry Christmas and Happy New Year, and to all those who don't celebrate it, happy holidays! Just wanted to drop a note...awhile ago I was trying to get FIMF for my gf's plan on ensamble as she was getting about 4 calls a day from telemarketers and they said it doesn't exists on ensamble. (recent research leads me to believe it does, thanks for the post!) that being said they gave her 100 bonus minutes that month. I was then told that the bonus minutes will be for that month only by the ecare rep however she has them again this month. So I am glad, and at the same time trying to figure out when these might end so I can plan her...plan accordingly. I am hoping the rep missed the expiration date of the bonus minutes? If anyone can let me know that would be great!

Thanks all,

PH

P.S. I still haven't been migrated to ensamble!!



To find out if the bonus minutes are going to stay each month all you need to do is login to the accoutn online and then click on the section that shows you what addons you have on your plan. See if it lists like this " 100 Cellular Bonus Minutes Included" then they will usually be on your account for 2yrs or for good. I am not 100% But if they show up as 100 one time minutes then they should have only stayed 1 month. Also you can check this from the wap browser if you do not see it listed online.

[PerfectHybrid]

Also you can check this from the wap browser if you do not see it listed online.

I can't login to my account via wap, do you know how to do that?

Thanks

PH

[The SPCS Guy]

Here is a new promo code: WEBC25 I'm not sure how much it's worth, but I found it online.
I think you have to ask for it through ecare.

JE

[legendz411]

So, does Ecare notate accts. on attempts for perks?

[olddog]

So I want to upgrade my mother's phone, on the $30 SERO plan, it says she is eligible. I believe I can do that online. Since it would be renewing her contract for another year, are there any perks/codes available that I could email ecare for at the same time? Or should I just email ecare for the whole thing, including the phone at the same time? I'm looking at getting her the m300 which is free after rebate. I would like to get her the free unlimited text messages as she has the free 500 now, but since it is almost the 31st, I want to do it now. How should I go about asking for free 6pm nites or pick 3? right now she is under the p2k system of billing and has a corporate discount that she does not wish to lose. So the 2 free perks she has now are 500 free texts(now unlimited free) and the corp discount. Any suggestions would be appreciated, oh also since she would be moving from a vision phone to a PV phone is there any