SERO......... Attempts at getting the plan

[CallDon]

On the other hand, it is a convenient way to fall out of touch with some people who need falling out of touch with...;)
That's a nice thought for some folks. I have a friend who I just referred from TMo to SERO. She decided to keep her new number and only give it out to about 4 people. She said the doctors and everyone else could call her landline and just leave a message.

But for me, my cell phone is now my primary point of contact and business phone. I HAVE to get the number ported/transferred to the new phone. :headbang2

First, I have to get my account straightened out, from Basic200 to what it is supposed to say...Sero.:huh:

D*

[liglyrichbich]

Is calling a SERO phone rep the only way to add additional lines to my existing SERO account? It was so easy to do on the web.



I did all mine on the web... Hey AJ...! Thnx for the $SU... :ty: You've helped expand the VAULT...! Been meaning to give a shout out to those who have...
Just have not had the chance.... Everytime I start, I get interrupted by a PM and then lose my page... :p LRB

[pizzachef]

Stopped by the sprint store last night with no real expectations that they'd be able to transfer my number...I was right.
When I talked to account services, they sent me to a store to have one of my accounts transferred to the other (transfer of liability) then with them on the same account, the numbers would be easy to move. Well, talking to the store manager, an ESN swap would be easy, moving numbers isn't as easy. He tried to port my old number to my new account, but the system said my number wasn't available to port (because it was already in the ensemble system). If I had tried in the old P2K system, I'd be able to port it over (he said). So that might be the reason we're having so much trouble lately moving numbers from old lines to new lines. Its a shame too, because my old line just got moved to ensemble last week sometime :rolleyes:

He suggested porting out to another carrier and then coming back to the store and he'd be able to port it back to sprint and onto my new phone. If I have time to call CS a few more times, I will, but I'm not going to put much more time into it.

[liglyrichbich]

I wanted to get it transferred sooner than later as my billing cycle is coming up in the next few days. Does pre-paid method take a while to get processed? My OOC line is one of two lines under a family plan. Now that I got Sero plan, I wanted to downgrade the family plan to single plan until the other line is OCC in April of '08. Then I could upgrade that line to Sero.


You don't have to wait till then, see if Retentions would match SEROs in terms of pricing and features if those are the only criteria... I called in to voice a grievance and they tried to appease me with an offer that was hard to refuse. Figured with my oldest and most original SERO which I refer to as the "CLONE" was to expire in early '08, and, since I wanted a new device, and would be ready to re-up the agreement when it expires, I succumbed to their "tempting offer" and had them transform the original SERO to a "Real" SERO, ergo, no change of numbers involved, I retained the original, I got a new device, didn't have to wait till agreement expires (on my 2nd device now, since the extension)... and I'm a happy camper...:clap:

And hey, dlo1333 Thnx very much for the $SU... You've contributed to the expansion of our "VAULT". Appreciate it a lot...!!! :ty: LRB

[ajewing]

I did all mine on the web... LRB


When I go into the SERO web page and chose "Add to Existing Account" it gives me a page that says "If you would like to add a new line to your existing SERO account, you can do so through a SERO phone rep at 1-888-882-4030." Did you start a new account for each line? I don't see a way to do it on the web which is what I would prefer. I have 3 more phones to order and I want them all on the same account. HELP!:huh:

[cruiserandmax]

First, I have to get my account straightened out, from Basic200 to what it is supposed to say...Sero.:huh:
D*

This went pretty quickly for me- starting from the SERO order support number (from the SERO order receipt) I got transfered twice and ended up talking to a guy in "tech support"- who was able to switch it from Basic200 to SERO F&F 500 by using the savings email address. I had to mention the unlimited text promotion, but then he added that too without trouble. It sounds like a hassle- but even with all the transfering it totaled about a 20-25 minute call.

[liglyrichbich]

When I go into the SERO web page and chose "Add to Existing Account" it gives me a page that says "If you would like to add a new line to your existing SERO account, you can do so through a SERO phone rep at 1-888-882-4030." Did you start a new account for each line? I don't see a way to do it on the web which is what I would prefer. I have 3 more phones to order and I want them all on the same account. HELP!:huh:

Orig'ly had 2 lines (1 account). First line went month to month for a couple of years, when SERO came along (Orig that I call Clone) I got it online as the 2nd line, although applied for, independent of the first non-SERO, they consolidated them into one account basing on the SSN #. @the time, the only enticing thing was the price ($30/500 mins) and the 7PM NW, coming from a Free and Clear Plan spending about $165/mo. This 2nd would've expired 2/08. When they went UNLTD on most everything, I decided to apply for another $30/500 in June/July and ported my first line's # to the 2nd SERO. July thru Sept, I got my husband a $30/500 (went through 3 phones, finally settled on his last, end of September number ported from Cingular). Just got my 4th mid-November (on my 2nd device) with a brand new number. Being that my hubby's account remained in his name, (took advantage of the REF Prog, I the referrer) his was not included when they consolidated all my 3 lines during migration to the Ensemble. In the beginning before migration, I would log-in separately to "My account" management page, Since it was confusing remembering all the Users and the passwords, aside from your "Pin" when calling regarding your bill, and I would confuse one from the other, as the administrator of the account (3 lines) I consolidated the three lines in one profile. Now I log-on and check all three when checking Detail Usage, etc, etc, etc...

The second line (original SERO), although applied online 2 years ago (The Clone) was extended by Retentions. They called it Sprint F&F 500 and all the
SERO Unlimited Standards were added on as promo perks they billed you for and offset by recurring credits as the perks came along and were built-in as SERO Standard features. It was just transformed into a REAL SERO not too long ago, didn't have to wait for the expiration, got a new device, so no porting of number involved. I had in mind waiting for it to expire and apply for the new REAL SERO but now, there is no need. It was all done by Retentions. Whether or not it now sez SERO F&F on that line, I still don't know 'cuz my billing cycle just about ended and due to the massive outage,
the "My account" page was temporarily unavailable the last few days and when it was finally accessed this AM, the billing page was still inaccessible.

Yes, they were applied for individually... ONLINE... And that's how I came to know the difference between the SERO and the Clone, and the P2K and the Ensemble, I had both... and I went through it all... :D: :clap: LRB

[robb43]

Just got my SERO plan in Nov. So today just for fun I tried to port it over. About 45 min. on the phone with 5 different reps. With complete success!!!:headbang2

No fuss no muss!!! They called a nextel to sprint swapping.

Thanks again LRB!!!!:clap:

[johnny7175]

I have been lurking (learning) for a couple of weeks and have finally convinced myself to take the plunge and replace my OOC line with SERO. I want to say how great it is that so many people take time out of their day to help others get signed up for a SERO plan.

My situation is that I have been a Sprint customer for 7.5 years currently with a pretty decent 4.5 year old retention plan but I'm tired of discounts and credits expiring before my contract expiration. I have been OOC since 09/07 and I was converted to the Ensemble system 10/07.

I have read the last six weeks worth of posts but I wanted to make sure I had the process down before I jumped in with both feet so here goes.

1. Order a new SERO line online using the email from the business card I scored earlier this week. When I looked at the add a line option on the SERO site it said it was only for adding a new line to an existing SERO account so is this what I want to do? I would like to avoid the issue of the new line being created as a basic 200 minute then having to call *2 to get it fixed.

2. Stay frosty and don't give in to the SERO Anxiety if I see the Ensemble error or a cancellation notice. If I can't wait call Sprint and ask for a tracking number but don't let on I know anything is wrong.

3. Transfer my number from the OOC line to the SERO line. I know people have experience mixed results but how long after I cancel the OOC line and ask them to hold the number will I have to wait before it's transferred to the SERO line? Should I wait and send in the $100 rebate after the number is transfered?

I apologize for making my first post so long but I would rather knock out as many questions as I can at one time instead of annoying everyone with a zillion posts.

If I'm trying to anything that deviates from the master plan I would appreciate someone letting me know. And thanks again to all that volunteer, especially LRB, to help us n00bs get signed up with SERO.

[pizzachef]

1. Order a new SERO line online using the email from the business card I scored earlier this week. When I looked at the add a line option on the SERO site it said it was only for adding a new line to an existing SERO account so is this what I want to do? I would like to avoid the issue of the new line being created as a basic 200 minute then having to call *2 to get it fixed.


I ordered online, chose to start new service, and did not have any troubles. The sero line is in a different account than my OOC line, but if you read the SERO details, they state that this is what they do with existing customers getting a new SERO line.


3. Transfer my number from the OOC line to the SERO line. I know people have experience mixed results but how long after I cancel the OOC line and ask them to hold the number will I have to wait before it's transferred to the SERO line? Should I wait and send in the $100 rebate after the number is transfered?


All of the reps that I've talked to, including account services, cancellations and retention, have said that you can't reserve a number if you close a line. If you're in the old P2K billing system or a Nextel customer, you can still port your number to a SERO line, but if you're already in Ensemble, they've all said that you can't port. I watched a guy at a store try to do it for me and the computer told him my number was not available to port.
However, that being said, some people are still having success, but it seems I read more sad stories than happy stories on here lately.

Let us know how you make out.
-Geoff

[johnny7175]

Thanks for the info Geoff. I'll definitely relate the details of my journey to SERO. Who knows maybe it'll help someone else.

[psmith16]

Well, I took the journey a couple of days a go to set SERO for my plan ( I signed my contract in Oct.). The first time I tried I called CS to see what my options were. At first the rep told me that it was only for new customers to sprint and I kindly told her when I upgraded my phone and signed a new contract my old one expired in Aug. I was told by the sales person I was able to get "special savings" for being a loyal customer I've been with sprint 5+ yrs. I also explained how I've been trying to ge SERO since the day I bought my phone in the store. I was quickly shot down. I had to call sprint seven more times with the same result before I was taken to rententions. I explained my situtation to the kind rep and *WAMMO* I got the SERO 500. The only draw back is it won't start until my next billing date (later this month). The next day I called CS to make sure I was scheduled to change to that plan and they told me YES. :) They also told me I will be getting my government discount on top of it all. So..... for those of you that are faint hearted don't be fooled. Persistance, kindness, and patience works wonders. Think of yourself in their positions they get people calling all day pissed and yelling at them. Be kind you may get what you want.

[dirty_sanchez]

Well I called again tonight after not calling for 3 nights. Lady was nice and after 1 hour and 20 minutes she was able to change the number on my wifes Centro but still not on mine. So my porting issues are half way solved. FOr some reason there is a hangup with my number. I can not understand it and they seem stumped as well. She says she'll call me back tomorrow. We'll see.

[Domanator]

I had a Sprint contract recently run out and I ordered a SERO Plan. I had some issues because I tried to port my number before my other plan was cancelled, but that is probably my fault. I have the SERO plan and it works great. I had to call a few times to finalize things. Sadly, I e-mailed customer care about my credits and asked for a perk, and they said I could have no invoice credits or perks on a SERO Plan!

[OGGrey]

First, I have to get my account straightened out, from Basic200 to what it is supposed to say...Sero.:huh:

D*

This went pretty quickly for me- starting from the SERO order support number (from the SERO order receipt) I got transfered twice and ended up talking to a guy in "tech support"- who was able to switch it from Basic200 to SERO F&F 500 by using the savings email address. I had to mention the unlimited text promotion, but then he added that too without trouble. It sounds like a hassle- but even with all the transfering it totaled about a 20-25 minute call.

I'm having the same issue as well. My online account show Sprint Basic 200, but I wonder when the billing cycle starts over if the website will update properrly. I have used a few texts on the new line and I would sure hope that I don't get charged for them or other services that are supposed to be there.

[CallDon]

This went pretty quickly for me- starting from the SERO order support number (from the SERO order receipt) I got transfered twice and ended up talking to a guy in "tech support"- who was able to switch it from Basic200 to SERO F&F 500 by using the savings email address.

What's the sero order receipt? Is that in an e-mail?

My online order receipt had the following:

"Please contact us with any questions concerning this order at: 1-800-639-6114"

Is that the number?

AND...I can't find the packing slip for my new phone for any rebate offers!!!:ohcrap:

Thanx.

[CallDon]

I'm having the same issue as well. My online account show Sprint Basic 200, but I wonder when the billing cycle starts over if the website will update properrly. I have used a few texts on the new line and I would sure hope that I don't get charged for them or other services that are supposed to be there.

I made some phone calls after 7pm, as my occ line has always had 7pmnights. Well guess what?!? My "incorrect" Basic 200 line charged those 50+ minutes to my anytime minutes!!!:mad::mad:

Oh well...as long as I can get it all fixed soon!

D*

[OGGrey]

I made some phone calls after 7pm, as my occ line has always had 7pmnights. Well guess what?!? My "incorrect" Basic 200 line charged those 50+ minutes to my anytime minutes!!!:mad::mad:

Oh well...as long as I can get it all fixed soon!

D*

When you dial *4 on your phone was does it say for your "New Minutes Start" or in otherwords billing cycle. I'm just wondering if it will work out once it reaches this date. When I dial this # it gives me the date of December 17th which I know isn't right because I just got the phone Wednesday. On the other hand that is the correct date for my other line of service.

[Freakazoid]

blah now i'm starting to get a little worried....

[cruiserandmax]

What's the sero order receipt? Is that in an e-mail?

My online order receipt had the following:

"Please contact us with any questions concerning this order at: 1-800-639-6114"

Is that the number?

AND...I can't find the packing slip for my new phone for any rebate offers!!!:ohcrap:

Thanx.

Yes- that's the number I called. I got a green packing slip that came with the shipment of the phone. But is that required for the rebate? I don't have the rebate in front of me so I can't recall.

I'm waiting to deal with the rebate until my OCC port is resolved. (I think if I am able to get the OCC number ported, then I need to use that number on the rebate form)

[cruiserandmax]

Has anyone noticed after signing up for SERO that the new way they bill is in advance of the next months service! Before this the bills have always been for the previous months service... They're making it more confusing now by billing me for next months service in advance, but including any extra usage charges that happen next month on the following months bill.. :lol:

[BrucePDA]

They always bill for service a month in advance. Any roaming, downloading, etc. get billed the next month.

[sprocket79]

First time poster... been lurking and PMing for about a week now.

I've been doing research on SERO for the past few days. LRB and Chewieez were very nice and helpful. I was all set to do the whole thing online when I got home from work tonight when I get a call from my mom (who I share my plan with) saying after all I had told her about SERO, she decided to just straight up ask for it by dialing *2.

So she got 2 SERO plans (one for her, one for me) and 2 new phones with our existing number. It should start on our next billing cycle (end of the month) and we're getting our new phones next week.

For background: We've been OOC for a year at least. Customers for like 6 or 7 years on the worst plan known to man. It was 500 mins between us and $20 for the extra line. Even if I switched to their current Family plan, it would have been a better deal than what I had.

So now we're getting new phones and SERO! I just can't believe our luck. My mom is the luckiest person alive. I can't believe she got it all on her first call.

[Chewieez]

Has anyone noticed after signing up for SERO that the new way they bill is in advance of the next months service!


They've always billed this way.

[deathbyfees]

Posted similar info under retention offers but should have posted under this thread:

Thanks go out to LRB for some sage advice.

Though I was actually still under contract for a few more days, I was able to order SERO plans for me and my wife. I had no luck with *2 or retentions (though they were unfailingly nice and I made a point to give their supervisors very positive feedback) but was able to order online.

500 min, TEP, Roadside assistance + Mogul for me, Centro for her. Will now ask nicely (not demand) to see if I can get a loyalty discount for being an 8+ year customer.

I'm not posting the retention offer (alert - thread hijack!) as much as to say that in talking to 10+ CS reps through the ordering, clarification and status check calls that every interaction was positive. The reps knew what they were doing in most cases and when they didn't, they admitted as such and tried to find the right answer.

Maybe I just hit a string of knowledgeable reps but I was struck by how much more confident and, for want of a better word, well-trained the reps were. If this is a sign of the increased attention to service by Sprint, good job so far.

[dlo1333]

Well I called again tonight after not calling for 3 nights. Lady was nice and after 1 hour and 20 minutes she was able to change the number on my wifes Centro but still not on mine. So my porting issues are half way solved. FOr some reason there is a hangup with my number. I can not understand it and they seem stumped as well. She says she'll call me back tomorrow. We'll see.

1 down 1 to go! I just have one to port and have had no luck. I tried again last night and no go. Hopefully this weekend will be better

[dirty_sanchez]

1 down 1 to go! I just have one to port and have had no luck. I tried again last night and no go. Hopefully this weekend will be better
wow it's amazing how similar our situatuons are. I called tonight too and was told that another reserve request was put in and it should be ready in 24-48 hours. She also said there was a note on my account to call me when I goes through. I'll give them till monday before I call again. they also gave me $70 per line credit. $140 total which has already shown up on my online bill. My account balance is now -$88.00. :) So they've done something right.

[Rich R]

so does anyone know any valid email other then savings@sprintemi.com?

[caseyatbt]

Now I have a decision to make. I was getting ready to do the online order and I read sproket79's post, so I thought I'd call retentions and ask. The person who helped me was able to get a supervisor to approve converting my OOC account to SERO. However, I would not be able to take advantage of the URANG discount. But, my current numbers would come with me. He could not complete the order because the Centros are not available until next week. He made a note in my account that I was approved, so when the phones come in it can complete the order. I also found out that he couldn't add the FAV3 to a SERO. Anyone have any luck with that?
I would love a $50.00 credit, but, the hassles of signing up online then trying to close my OOC account and move my numbers might make the $50.00 incentive a little less attractive.
Any thoughts?

[Chewieez]

Now I have a decision to make. I was getting ready to do the online order and I read sproket79's post, so I thought I'd call retentions and ask. .....
Any thoughts?


If I were you I'd just keep what you got and don't worry too much about the $50. You'll make it back in no time with your SERO savings.

Its a hassle to get your OOC numbers moved over. Not impossible, but not easy. If you've already had your account converted and you're good to go, I'd just be glad and move on.

[caprice21]

why is it that existing customers cannot get any breeaks other then the NFYUP for 75.00 or 150.00 i really want the ruby centro 690 but 399.99 is a little ridiculous considering i pay about 150-175.00 monthly for 3 lines but the new customers their trying to attract can get it for only 100.00 im not saying give it 2 me 4 free, but man im a 21 year old college student just let me buy the phone for 250.00 or something i mean im still paying a pretty penny and hey! i would still sign another contract cuz im not going ne where but show me the existing customer a lil more appreciation ...... Thats all dont 4 get us LOYALS !!!!!!!

[sprocket79]

Do you suppose they're getting nicer about doing it on the phone? Everything I've read up until now suggests getting SERO via phone is really hard if you want to keep your numbers. I'm still in shock about getting SERO so easily and now to hear they approved caseyatbt as well leads me to wonder if there's a shift in attitude at Sprint.

caseyatbt - I wouldn't worry about the discounts. You're already getting an amazing deal. When you call (or they call you) again just be super nice to the person and chat them up. That's what my mom did and they got her a really good discount. One phone was supposed to be $49 after rebates either online or instore ended up being free and the other that was $79 after rebates ended up being around $10 because the Sprint rep was nice and put in a lot of codes without being asked.

[CallDon]

When you dial *4 on your phone was does it say for your "New Minutes Start" or in otherwords billing cycle. I'm just wondering if it will work out once it reaches this date. When I dial this # it gives me the date of December 17th which I know isn't right because I just got the phone Wednesday. On the other hand that is the correct date for my other line of service.

They may be the same. That's what they did to mine. Both lines are due on the first day of the month, which is actually very convenient.

D*

[CallDon]

Yes- that's the number I called. I got a green packing slip that came with the shipment of the phone. But is that required for the rebate? I don't have the rebate in front of me so I can't recall.

I'm waiting to deal with the rebate until my OCC port is resolved. (I think if I am able to get the OCC number ported, then I need to use that number on the rebate form)

I have looked for that packing slip. But I can't find it anywhere. I actually cleaned out my car right after I got the phone and may had accidentally thrown it out. I sure hope not.:icon_smil

D*

[CallDon]

I also found out that he couldn't add the FAV3 to a SERO. Anyone have any luck with that?

I called today to get my "basic200" error corrected. The first person sent me to another lady who said she usually gets calls when the person is threatening to leave Sprint, was that my situation?

I answered no, but I had a problem with my plan the way it was listed. It only took her about ten minutes or less to change it over to SERO. She even repeated that everything was there including the free texting.

I asked her if I could have Pick3 added. She said sure for five bucks. So my phone bill will now be $30 plus $5 for Pick3, which is fine with me. That is still only HALF of what I was paying. Over 80% of my phone calls are to two numbers alone. And with the Pick3, I will now never use more than 200 of my 500 minutes.

Now, I will wait 'till Monday and call to begin the number porting process!

:rolleyes: Fun - Fun - Fun !!! :rolleyes:

D*

[dirty_sanchez]

Now I have a decision to make. I was getting ready to do the online order and I read sproket79's post, so I thought I'd call retentions and ask. The person who helped me was able to get a supervisor to approve converting my OOC account to SERO. However, I would not be able to take advantage of the URANG discount. But, my current numbers would come with me. He could not complete the order because the Centros are not available until next week. He made a note in my account that I was approved, so when the phones come in it can complete the order. I also found out that he couldn't add the FAV3 to a SERO. Anyone have any luck with that?
I would love a $50.00 credit, but, the hassles of signing up online then trying to close my OOC account and move my numbers might make the $50.00 incentive a little less attractive.
Any thoughts?


Agreed! Forget the $50 credit. Sero is already so heavily discounted already and looking at the potential hassle of transferring numbers I'd take the deal they offerred. Of course you may luck out and easily get to transfer your numbers like many people here have. But you could end up like me and several others that have had a nightmare with number transfers. Up until I signed up for SERO I spent my previous two years never really having to talk to Sprint CSR's. After my last two weeks I've come to realize that Sprints CSR's are the worst I've ever dealt with in 35 years living on this planet.

SERO is a great deal and the performance of the plan and it's features can't be beat. Not even close. So I encourage you to get it. Try to be patient ( I know it can be hard) and try to stay calm if things don't go smoothly at first. SERO is a cinch to get if you are not a Sprint customer. But it can be a little frustrating if you are already inside the Sprint circle. Good luck.

[dirty_sanchez]

Now, I will wait 'till Monday and call to begin the number porting process!

:rolleyes: Fun - Fun - Fun !!! :rolleyes:

D*

Good luck buddy :fingers: It can be :frustrate

Also congrats on getting the SERO plan.

[OGGrey]

I called today to get my "basic200" error corrected. The first person sent me to another lady who said she usually gets calls when the person is threatening to leave Sprint, was that my situation?

I answered no, but I had a problem with my plan the way it was listed. It only took her about ten minutes or less to change it over to SERO. She even repeated that everything was there including the free texting.

I asked her if I could have Pick3 added. She said sure for five bucks. So my phone bill will now be $30 plus $5 for Pick3, which is fine with me. That is still only HALF of what I was paying. Over 80% of my phone calls are to two numbers alone. And with the Pick3, I will now never use more than 200 of my 500 minutes.

Now, I will wait 'till Monday and call to begin the number porting process!

:rolleyes: Fun - Fun - Fun !!! :rolleyes:

D*

One thing I wonder about, when you say "change" it over is it actually reflected in the system as a SERO or are they still having to make an actual switch. I assume that the Sprint Basic 200 is nothing more then a website error, but it does worry me now that I have surfed the internet on my phone because data will give you a d**k kick if their system is truly screwed up and not just a web error. The reason I say this is because some that have had their plans corrected from Sprint 200 to reflect SERO had to give them the referring email address again which should be on the account notes if it's so important. This isn't a problem for me, it just makes me wonder. For that matter, they shouldn't have to give them the email address again because the order went through when the phone/plan was originally ordered. Which # did you call CCare?

This is a section of the Final email I received from Sprint once my phone shipped indicating SERO. Forgive me for the misaligned C/P, but that's how the website wants to do it.


Employee Referral Offer 500 0.0 0.00

Services Price/Each Total
America - Roaming Included Included Included
Caller ID Included Included
Domestic LD Rate $0 Included Included
Picture Mail Service Included Included
Fair and Flexible Minutes Included Included
SMS Text Messages Included Included
Anytime Minutes Included Included
Long Distance While Roaming Included Included
Data Usage Included Included
Mobile To Mobile Minutes Included Included
Video Mail Included Included
VISION Included Included
Enhanced VoiceMail Included Included

[OGGrey]

I called 1 (800) 777-4681 (I think this is a Customer Care # - I was roaming) to see what my account was showing on their system and of course they told me it was the Sprint Basic 200. I told them that was wrong and it should be the SERO F&F 500. I asked the rep if she was familiar with the plan because she got a little silent at first, (or so I thought) but said yes although she told me she couldn't do anything to the account and transferred me to Employee Accounts.

I spoke with Amber from Employee Accounts and told her that I was supposed to have the SERO 500, but online it's showing the Sprint Basic 200. I told her that I had the order number from the email Sprint sent me reflecting the SERO/Phone order. She asked for the ai-afcc-xxxxxxxxx # and I gave it to her and she found my SERO order and got it switched to the proper plan and apologized for the inconvenience. I aksed her if I would've been charged for the TEXT and DATA and she said yes, but she back dated my usage on the SERO so that I don't get charged. Currently, the Vision data is still not showing as unlimited and showing 1400+ k of casual uasage so I'll be crossing my fingers on that one and hope that it corrects itself or I'm going to have to call them again. Text on the other hand looks kosher. She said she noted my account too.


Moral of the STORY. If your plan shows Basic 200 call them and get it fixed. Save your emails and all documents you receive from Sprint until things are finalized so that you can refer back to them and get things fixed if they don't "believe" you. Refer to the ai-afcc-xxxxxxxxx order number because here in lies the paper trail to prove your SERO plan order. They can't dispute that or give you the run around.

One other thing to note, when I spoke with one of the reps (can't remember which one now) and they asked if I was an employee and I told them NO, but this is where I told them that I have the email along with the order # showing that I ordered the SERO 500. I know that being an employee isn't part of the criteria for SERO, yet they asked the question. I thought I'd share my experience to help other fellow forumers when they run in to problems such as this. All in all this call took about 15 minutes!! :cool:

[Rich R]

i've read the last 30 pages and I still haven't seen anything related to what i'm asking. The only email I found was savings@sprintemi.com - and someone made reference that we shouldn't use that email.

I also found no reference to what i've been asking. Your all telling me to signup for SERO now, ok but how? I am under contract but it is under my parents name, so to sprint I am a new customer. Now should I transfer the ownership into my name, and request sero,(I am a nextel customer btw, and I will also have to request to be switched over to sprint) or should I not bother and sign up online under my name.

Next month will be my 22nd month in the contract, so I do believe I get a $150 credit right?(Can I use this for my bill?) However at the same time, their unlimited text messaging offer ends 12/31 - so wouldn't it be stupid to wait for the credit? The contract is up in march and I am paying about 55$ a month, on the website their cheapest plan is 29.99 and it says I can switch without extending my contract. So if I switch it now, i'll be paying $90.00 total within the next 3 months for a plan that i'm not using, but I'll be guaranteed sero(if someone helps me out with a good email to use)

So thats my dilemma, I would appreciate some help.

[sprocket79]

What I did, but didn't end up needing, was to go down to my local Sprint store and pick up some business cards. If they're not easily accessible, you can always chat up a store employee and if you're bold just ask for a referral to SERO and see if they'll give you a card. If you're not feeling so bold you could ask about phones and then say you're not ready to make a decision and ask for a card so you know who to ask for when you come back.

Or you can search Google by putting in common last names @sprint.com. You'll come up with a lot.

[BrucePDA]

i've read the last 30 pages and I still haven't seen anything related to what i'm asking. The only email I found was savings@sprintemi.com - and someone made reference that we shouldn't use that email.

I also found no reference to what i've been asking. Your all telling me to signup for SERO now, ok but how? I am under contract but it is under my parents name, so to sprint I am a new customer. Now should I transfer the ownership into my name, and request sero,(I am a nextel customer btw, and I will also have to request to be switched over to sprint) or should I not bother and sign up online under my name.

Next month will be my 22nd month in the contract, so I do believe I get a $150 credit right?(Can I use this for my bill?) However at the same time, their unlimited text messaging offer ends 12/31 - so wouldn't it be stupid to wait for the credit? The contract is up in march and I am paying about 55$ a month, on the website their cheapest plan is 29.99 and it says I can switch without extending my contract. So if I switch it now, i'll be paying $90.00 total within the next 3 months for a plan that i'm not using, but I'll be guaranteed sero(if someone helps me out with a good email to use)

So thats my dilemma, I would appreciate some help.

To find out where to get SERO:

Read the first post in this thread (http://www.sprintusers.com/forum/showthread.php?t=133068).

To find an email address:

Maybe if you read this entire thread you will find an email address (http://sprintusers.com/forum/showpost.php?p=1449196&postcount=1549) to use.

People, read the thread, everything you need to know to get a SERO account is in here (somewhere).

[liglyrichbich]

U GO Tell 'em, UNCA BRUCIE...!!! ;-)


LRB

[liglyrichbich]

My last CS CALL... YESTERDAY...!!! And the few CALLBACKS LAST NIGHT...

CAlled TECH SUPPORT to config my newest device(hubby wasn't available so had to call Sprint TECH SUPPORT)... Re: my SERO CLONE (or supposed to be). Rep brought it to my attention that I didn't have PV... WHAT...????? He didn't want me to be charged a PREMIUM for using so many KBs if I only had regular UNLTD Data from my CLONE which a couple of days ago I told you guys how RETENTIONS extended my CLONE to expire sometime w/in the next coupla months.

It turned out, after all that they told me that yes, it was the SPRINT F&F 500 and the old SERO with the UNLIMITED FEATURES treated as expiring perks charged and offset as recurring monthly credits and now transformed into a real SERO, still raises a LOOOOOOOOOOt of ????. I was going to post and suggest going via RETENTIONS as an alternative to get Matching SEROs as long as they matched pricing and features, if those were the only criteria to avoid the hassle of porting/transferring old line's number into new SERO line which I've done before in past postings until a few days later, I came back denouncing them once again because of all the lies... Guess what? There are recent developments that are convincing me, that they are misleading people into believing, they are giving them the REAL SERO. The calls I got back from them yesterday and until last night I WILL NEVER KNOW WHAT THE REAL SCORE IS... That is, until I see my next billing...

Click Below:
http://www.sprintusers.com/forum/showthread.php?t=125162&page=201
Posts #3004 and #3007

For those who think they got SERO, I'd watch to see if my plan sez specifically "SERO F&F 500", "SERO F&F 1250", etc, etc... because now, if it doesn't say so, and you are using a PV device, and your UNLIMITED DATA does not say UNLIMITED PV on your plan, you'd be charged a premium for the KB used to access PV... ANOTHER REVELATION I got yesterday, from the manager's call back last night, and today's call back from another "manager".
Plus, it's not enough to give them an employee email address, it's got to be someone they could check or if it's from a store, someone who could verify that they were really referred by the employee...then you'd have to wait 2 more billing cycles to see if you were plan was really transformed into a real SERO account or was just extended another 2 years. Mind you, my account had been a SERO account from the very beginning... or so I thought... I didn't realize that 2 years later, they'd still (or should I say I still had doubts?) doubts? Now, yesterday, with all the inconvenience, they threw me a 100 min bonus, (good for this next billing cycle) I asked for somethingelse in place of it since I don't even use my 500 a month, no can do, today they said, they're gonna give it to me for the life of the account, I said email me a confirm... still holding my breath...:laughing: My loyalty didn't show as well as the credit to my 6PM/NW... Lesson: DON"T BELIEVE ANYTHING THEY SAY UNLESS SUPPORTED BY A CONFIRM LETTER OR EMAIL...

[dirty_sanchez]

SERO stuff can be pretty complicated ans sketchy. I just logged into my account and mine is listed as SERO F&F 500 -$30. Weird thing is, if I click on plan details at no time does it list free unlimited power vision. But when I click on Usage details it lists it there. So I assume I'm in good shape as far as thats concerned.

[liglyrichbich]

SERO stuff can be pretty complicated ans sketchy. I just logged into my account and mine is listed as SERO F&F 500 -$30. Weird thing is, if I click on plan details at no time does it list free unlimited power vision. But when I click on Usage details it lists it there. So I assume I'm in good shape as far as thats concerned.


You went online to apply so, you've got a real SERO, only way to do it... Or those reps @the SERO Dept whose number is on the SERO Site, but if you're not aware of the discount codes, going through it on the phone and applying with them, you'd be grilled with the Employee referral and will miss out on the discount codes because they are only applicable when you do it online... :haha: LRB

[OGGrey]

SERO stuff can be pretty complicated ans sketchy. I just logged into my account and mine is listed as SERO F&F 500 -$30. Weird thing is, if I click on plan details at no time does it list free unlimited power vision. But when I click on Usage details it lists it there. So I assume I'm in good shape as far as thats concerned.

That's no lie and my account reflects the same as yours now that I got mine switched from the BASIC 200 to the correct plan. I woulda been charged for over 30 dollars worth of data if I wouldn't have called and got it corrected plus the text messages I used. So anyone that has signed up for a "Real" SERO and has that Sprint Basic 200 showing in their account needs to call CS and get it fixed because more then likely it won't correct itself.


One thing I'd like to add, after I got my account fixed it also shows 200 Anytime bonus minutes, I wonder if that will stay or if it will drop off... Only time will tell.

[JoWolfsburg]

After 5 attempts (Thanks LRB:headbang2)...I got my # ported over to my second line....The first few times I was basically shut down, the fourth person made me feel like it was the worst thing in the world....So I advised the 5th person I talked to what I wanted to do and she put me on hold and then came back to say, "sir that is definitely possible"....So what she did was have retentions cancel my ooc line and reserve my #...Then she had technical support transfer my reserved# to the sero line...After that we programmed the sero phone w/ my original number..She then programmed my original phone with another #...she then stated that since sprint bills a month in advance I would still have 2 phones in service until jan 7, then the second # and phone would be disconnected....my bill may be a dousy this month, but well see...That was basically the only drawback....but hey who cares I got my ooc # ported to my sero account, best hour Ive ever spent on the phone.

[dlo1333]

Now, I will wait 'till Monday and call to begin the number porting process!

:rolleyes: Fun - Fun - Fun !!! :rolleyes:

D*

CallDon - I definitely hope you get this accomplished on the first call.

As for me, I called yesterday for the 5th time and talked to 5 different reps. The fifth rep stated he would take care of it. He stated he would reserve my # and c/b. Well, he c/b to inform me he ported the wrong # to my SERO acct. He said he would callback again when the my old # was reserved. After 5 hours of no c/b, I c/b. Talked to another rep who informed me that my old # wasn't reserved yet and that the network is really busy right now. She stated she would c/b. Haven't heard from her yet. Guess I will try again today!!

[caseyatbt]

Plus, it's not enough to give them an employee email address, it's got to be someone they could check or if it's from a store, someone who could verify that they were really referred by the employee...

Is this only from using retentions for SERO sign-up, or for web sign-ups as well?

[liglyrichbich]

Is this only from using retentions for SERO sign-up, or for web sign-ups as well?



Web sign-ups prevent any interference from anybody, you are in total control and you have the ability to input all the codes you'd want to input to maximize your savings in your ENTRY to THE SEROs (They're cracking down on excessive discounts as they feel the SEROs are heavily discounted as they are.) You'd want to avoid any physical contact with any reps at all costs (Unless you are running into difficulties or problems, but we're here for you should you need assistance). Anyone has the ability to complete a web app. At the bottom left of the Check-out page, you'd be asked to input the employee email you used in your entry. Check my sig if you need help...;)

LRB

[dirty_sanchez]

I call up again this morning. Talked to the first rep. She says the reserve number looks like it's available but when she tries to port it over she says for some reson she can't get the system to do it. So she transfers me to Porting. The guy that answered was a complete douch and was clueless. He said he was going to have to put in anotehr reserve request and it would take 5-7 days!! I said, Oh no..............Transfer me to Account Services imediately. There I talked to Tammy. She seemed to be pretty intelligent. She agreed with the first lady that the number looked ready to go. However even she ran into a problem while trying to port. She put me on hold for a long time and said that she talked to the reservation department via the chat client and they thought they had it all worked out. We reprogrammed my phone and the porting worked!

However, as I kind of expected somthing has gone wrong. It's been over 2 hours since I ported the reserved number and when I use the phone to call my wifes phone the temp number still shows up on her caller ID. If I dial the old temp number from her phone the operator comes on telling me that the person I'm calling is not available. When I call the new reserved number it rings in on my phone exactly like it should. When I access the website it shows my reserve number as it should. So I'm not really sure why when I call someone the caller ID is still showing my old temp number. Anyone ever seen this?

[liglyrichbich]

I call up again this morning. Talked to the first rep. She says the reserve number looks like it's available but when she tries to port it over she says for some reson she can't get the system to do it. So she transfers me to Porting. The guy that answered was a complete douch and was clueless. He said he was going to have to put in anotehr reserve request and it would take 5-7 days!! I said, Oh no..............Transfer me to Account Services imediately. There I talked to Tammy. She seemed to be pretty intelligent. She agreed with the first lady that the number looked ready to go. However even she ran into a problem while trying to port. She put me on hold for a long time and said that she talked to the reservation department via the chat client and they thought they had it all worked out. We reprogrammed my phone and the porting worked!

However, as I kind of expected somthing has gone wrong. It's been over 2 hours since I ported the reserved number and when I use the phone to call my wifes phone the temp number still shows up on her caller ID. If I dial the old temp number from her phone the operator comes on telling me that the person I'm calling is not available. When I call the new reserved number it rings in on my phone exactly like it should. When I access the website it shows my reserve number as it should. So I'm not really sure why when I call someone the caller ID is still showing my old temp number. Anyone ever seen this?

Yeah, last week I posted getting excessive Unsolicited Text MSJS from a sex porno site and this spammer with all the alerts he could send you under the sun, between the two text spammers, I averaged 1 every 3 mins. Tech Dept blocked the numbers and gave me a new number. I preferred the first so he reserved it for me until they could completely look into identity of the spammers and take care of them for good. The first number appears on outgoing caller ID calls but when you call it, nothing, "O" recording comes on as the caller dialing wrong code, but incoming comes through when new number is dialed. Eventually, new number comes on the caller ID when making outgoing. I'll retrieve preferred first number from Tech DEPT this week if problem's been solved.

You've managed to jump all through the hurdles...!!! Now that you've gone through it all, your experience will be valuable for those who'll come to try their ATTEMPT TO OBTAIN THEIR SEROs... I'm sure you'll be around to share your journey, the pain, the triumph... CONGRATULATIONS...! Enjoy your SERO and your new toy...!!! :haha: :wiggle: :bang: :tu:

[Tomas]

Yeah, the delay in seeing the correct number in outgoing CID is because that info does not come from your phone, but from the database in Sprint's switch, and it often takes a while for it to propagate to the live database. No worry unless it still doesn't show up correctly after 24 hours.

(This isn't from knowing anything about Sprint, but from a quarter century in the old Bell System.)

Tom

[catchmyjetta]

Hi All,

I just signed up for a SERO plan through the SERO website yesterday. I am signing up for a new account and I am not porting a number. I used the savings@sprintemi.com email address because a couple of FAQ's I checked out before signing up suggested it. Since last night, my order status has been stuck on CFO_REVIEW and I have now read on another forum that the savings email is no longer valid and some people have been having problems with their accounts after using that email, getting setup on a basic plan. I have an order confirmation email showing the SERO plan and I have an order number. Am I going to be ok or should I be concerned? I have not received any more emails or calls from Sprint concerning my order.

Thanks in advance for the help!

Chris

[liglyrichbich]

Hi All,

I just signed up for a SERO plan through the SERO website yesterday. I am signing up for a new account and I am not porting a number. I used the savings@sprintemi.com email address because a couple of FAQ's I checked out before signing up suggested it. Since last night, my order status has been stuck on CFO_REVIEW and I have now read on another forum that the savings email is no longer valid and some people have been having problems with their accounts after using that email, getting setup on a basic plan. I have an order confirmation email showing the SERO plan and I have an order number. Am I going to be ok or should I be concerned? I have not received any more emails or calls from Sprint concerning my order.

Thanks in advance for the help!

Chris

Yeah, DSterling went through the same thing... It means, you app is under review by the CHIEF FINANCIAL OFFICER because you're special... :joke:
But seriously, that's good, whatever that means... All you have to do now is sit tight and watch your email or see if Sprint would call your contact number so watch for any correspondence, if they need anything else from you, just come up with it. Otherwise, follow-up in a couple of days and ask if they've generated a tracking number for you... Good luck, we're rooting for you...:hee: LRB

[catchmyjetta]

Yeah, DSterling went through the same thing... It means, you app is under review by the CHIEF FINANCIAL OFFICER because you're special... :joke:
But seriously, that's good, whatever that means... All you have to do now is sit tight and watch your email or see if Sprint would call your contact number so watch for any correspondence, if they need anything else from you, just come up with it. Otherwise, follow-up in a couple of days and ask if they've generated a tracking number for you... Good luck, we're rooting for you...:hee: LRB

Thanks for the support! =)

I was not as concerned about the order status because I figured that not much goes on during the weekend with order processing, but I had read that some recently that signed up using that savings email address had problems when there accounts got set up. Are you aware of any problems with using that address?

Thanks again

Chris

[liglyrichbich]

Thanks for the support! =)

I was not as concerned about the order status because I figured that not much goes on during the weekend with order processing, but I had read that some recently that signed up using that savings email address had problems when there accounts got set up. Are you aware of any problems with using that address?

Thanks again

Chris

I wouldn't worry about it... it's just been used and overused that agents caught on that it was a third party email address. I had a private email add whose owner we had the blessing to use. I wouldn't dream of using any body's that's just been plucked out of a site without the owner's permission, so the least we can do is protect that individual's privacy. You're doing great so far... Keep it up...:wavey: LRB

[gcc5582]

You MUST use a current valid Sprint employees e- mail who hasn't used all of his referrals for the year....Those are the rules people...Deal with IT

[dirty_sanchez]

However, as I kind of expected somthing has gone wrong. It's been over 2 hours since I ported the reserved number and when I use the phone to call my wifes phone the temp number still shows up on her caller ID. If I dial the old temp number from her phone the operator comes on telling me that the person I'm calling is not available. When I call the new reserved number it rings in on my phone exactly like it should. When I access the website it shows my reserve number as it should. So I'm not really sure why when I call someone the caller ID is still showing my old temp number. Anyone ever seen this?

Well to my suprise this problem cleared itself up this morning. I checked before I went to bed last night and it was still showing my temp number. That was 10 hours after getting the numbers switched. I was expecting to have to call today and get it straightened out. But thankfully it's fixed.

So what this means is I have finally accomplsihed my SERO mission. I've gone from a 3 Line Fair and Flex plan to 2 SERO lines and was able to retain my old numbers. It was definately 2 of the most frustrating weeks of my life dealing with the Sprint reps. I'm just glad it's over and I can start enjoying the new centros.

Thanks to everyone who helps out on this thread and especially LRB. There is a lot of good information here on this thread. hopefully those of you that are still trying to get SERO will have success and less aggrivation than I did.

EDIT: UPDATE>>>>>>
Well actually all is still not perfect. I just logged in to my sprint account and it shows a picture of my old phone Samsung A-840 instead of my new centro. Thats the phone that was associated with my old number I had transferred. It still says SERO F&F 500. And when I click on upgrade or activate new phone it lists the phone as PALM CENTRO BLACK KIT. :huh:

So I don't know whats going on. The centro is working fine. But the webstie seems confused. I'll give it a couple of days to see if it clears itself up :)

[zszachattack]

okay so i got a free samsung upstage from radioshack, and i called in to switch but no luck they're retards on the phone. So i emailed ecare with this message "I wanted to switch to SERO in store but they couldn't do in store and advised me to contact eCare with this code "#C SEROF&FEVDO$30.00"."
You have to try and try again eventually they'll give it to you. The third time they said they cant so i said "Well thats kinda messed up how they told me in the store that i would be able to switch by contacting you and now your saying i can only switch by canceling and paying $200.00 for the termination fee. It's ridiculous, iwanted to sign up in store because i hate shipping and now i can't." So a diffrent guy see's the email and talks to his supervisor and he was able to give me it. But have to do it during first thirty days of contract, thats when they are afraid you will leave.

[spaluch]

Hey everyone just wanted to say thanks for helping me switch my family plan of 2 lines into 2 individual SERO plans w/o changing numbers, no ETF, and no contract extension. i was also able to keep my employee discount of 17%. I had no idea that such a plan existed until I was looking around on this site.

Thanks

[johnny7175]

I wanted to let everyone know how my SERO conversion was going.

I applied yesterday afternoon on line and immediately received the Ensemble_Activation_Error. It was difficult not to call this morning but I just check and the status has changed to ASI_Fullfillment. :clap: It took about 20 hours for the status to change for those of you that are clock watchers like myself. Now all I need is a tracking number and I'll be a happy camper.

[liglyrichbich]

I wanted to let everyone know how my SERO conversion was going.

I applied yesterday afternoon on line and immediately received the Ensemble_Activation_Error. It was difficult not to call this morning but I just check and the status has changed to ASI_Fullfillment. :clap: It took about 20 hours for the status to change for those of you that are clock watchers like myself. Now all I need is a tracking number and I'll be a happy camper.

You're on your way, Johnny... Sit tight and you'll see your new device @your door in a couple of days...:clap: LRB

[catchmyjetta]

I wanted to let everyone know how my SERO conversion was going.

I applied yesterday afternoon on line and immediately received the Ensemble_Activation_Error. It was difficult not to call this morning but I just check and the status has changed to ASI_Fullfillment. :clap: It took about 20 hours for the status to change for those of you that are clock watchers like myself. Now all I need is a tracking number and I'll be a happy camper.

That's Awsome! I ordered on Saturday and my order has been stuck in CFO_REVIEW since Saturday Night. It is driving me nuts. I am glad it worked well for you!

[liglyrichbich]

Hey everyone just wanted to say thanks for helping me switch my family plan of 2 lines into 2 individual SERO plans w/o changing numbers, no ETF, and no contract extension. i was also able to keep my employee discount of 17%. I had no idea that such a plan existed until I was looking around on this site.

Thanks

Hey there, Spaluch...!

:welcome1: Welcome to SU, we're glad you joined to share us your good fortune and how you obtained your SERO.... Let us see more of you here in the forums... :welcome: CONGRATULATIONS...!!! :wavey: LRB

[catchmyjetta]

How long would you wait until calling about my order. It has been stuck in CFO_REVIEW since Saturday night. I have not received an email or call from Sprint asking to call so I don't know if I should or not.

[liglyrichbich]

A BIG SHOUT-OUT :bullhorn::
TO DIRTY_SANCHEZ and OGGrey for Finalizing their SERO Journey... :cup: May you enjoy your SERO and your new toys and wear them out in good health. Thank yous :ty: are in order for contributing to the expansion of our $SU bank vault... THNX GUYS...:ty:: Now you can help man the store...:clap: CONGRATULATIONS...!!! :wiggle:: LRB

[liglyrichbich]

How long would you wait until calling about my order. It has been stuck in CFO_REVIEW since Saturday night. I have not received an email or call from Sprint asking to call so I don't know if I should or not.


If you don't see any changes today, make a follow-up call before end of business and say "I'd like to see if you've generated tracking for my order....":fingers: LRB

[liglyrichbich]

That's Awsome! I ordered on Saturday and my order has been stuck in CFO_REVIEW since Saturday Night. It is driving me nuts. I am glad it worked well for you!



Now, breathe in, just relax... check for any email correspondence with Sprint and don't succumb to the SERO HIGH ANXIETY... :frustrate

:hee: LRB

[CallDon]

How long would you wait until calling about my order. It has been stuck in CFO_REVIEW since Saturday night. I have not received an email or call from Sprint asking to call so I don't know if I should or not.
From my experience, give it a few more days. Mine took about five days IIRC, others take longer, some take only a day or two.

BTW, I got my number ported over (migrated) around 1pm today;), after being on the phone for over three hours:irked:, with 8 phone calls:frustrate taking to ten people:rolleyes:. I will give more of that story in a bit. Needless to say, after being told what I did was wrong:furious:, was illegal:(, was taking advantage of the system:confused: and almost being called a criminal and an idiot:td:, I'm going to lunch.:)

If Sprint didn't have the network, I would be with someone else.:rolleyes:

D*
Finally living with one phone and one phone number and a Sero line. The only thing left now is working on a rebate of some type and selling my 1-year old Treo700p for a hundred bucks.

[Chicago]

I still have 2 lines with a shared minute plan that is OOC. I ordered 2 phones with 2 sero accounts (each separately) online Thursday night/friday morning. Sprint called me Saturday and told me that I couldn't have both new phone orders filled and I'd have to go back online and order another phone using one of the 2 accounts I have ??? But the guy said he'd apply any/all my company discounts on the first new phone I ordered (so that's nice that I didn't have to ask for this to be done), but I'm sad that my second order didn't go through. I call today to get a tracking number but they said the order isn't ready yet and to call back an hour later.

I guess I'm starting to experience some of those hassles everyone else had/has....

[Tomas]

Dirty_sanchez, I saw someone mention the problem of displaying a different phone than what was on the account somewhere (I think it was over at BuzzAboutWireless.com),and what they did to correct that minor problem, but not having the problemmyself, I kind of just glossed over that whole topic.

You are not the only one, it is a minor problem, and it is fixable, I just don't remember where I saw the answer. :(

Tom

[dirty_sanchez]

yes. I actually found the answer to this in another thread here at SU. It involved logging in and going to the password and settings screen. worked great.

[johnny7175]

That's Awsome! I ordered on Saturday and my order has been stuck in CFO_REVIEW since Saturday Night. It is driving me nuts. I am glad it worked well for you!

When I read all the issue other posters have had I definitely feel fortunate. I wish you luck in your quest for SERO.

I'm originally from Omaha myself and I sure hope the Huskers are little better next year.

[ding1111]

i would like to take the spot to than LiglyRichBich for her great help. the detailed instruction made everything so easy. thank you, thank you so much!

[indypatsfan]

edit

[johnny7175]

Well my order is moving along. I now have a tracking number but I also have a question. When I went online to look at my accounts the new SERO line is labeled SERO 2500-Voice Only. Should I be concerned about the Voice Only part of the description? I was going to email eCare but thought better of it until I ran it past the forum.

[catchmyjetta]

When I read all the issue other posters have had I definitely feel fortunate. I wish you luck in your quest for SERO.

I'm originally from Omaha myself and I sure hope the Huskers are little better next year.

Well my order status changed to ENSEMBLE_ACTIVATION_ERROR while I was at the gym, so it looks like I am moving in the right direction. I was going to call tonight but I am going to hold off now and see what happens tommorow.

Yeah, I went to school at Nebraska, I do think they will be better next year with the new coaches. At least I hope.

[liglyrichbich]

Well my order is moving along. I now have a tracking number but I also have a question. When I went online to look at my accounts the new SERO line is labeled SERO 2500-Voice Only. Should I be concerned about the Voice Only part of the description? I was going to email eCare but thought better of it until I ran it past the forum.



Wouldn't worry about it... That just means you've got the $99.99 Phone plan but still includes all those UNLIMITED FEATURES... DATA Plans are separate but you still have UNLIMITED PV... (Power Vision) If you want the bundled, they would be PREMIUM... :haha: LRB

[johnny7175]

Wouldn't worry about it... That just means you've got the $99.99 Phone plan but still includes all those UNLIMITED FEATURES... DATA Plans are separate but you still have UNLIMITED PV... (Power Vision) If you want the bundled, they would be PREMIUM... :haha: LRB

That's what I was hoping you would say. BTW did you happen to locate a Loyalty Letter of Gratitude for December?

Thanks again for all the assistance and suggestions. :hee:

[johnny7175]

Well my order status changed to ENSEMBLE_ACTIVATION_ERROR while I was at the gym, so it looks like I am moving in the right direction. I was going to call tonight but I am going to hold off now and see what happens tommorow.

I don't know if it will help or not to know how long my status changes took but my Ensemble_Activation_Error status took around 20 hours to clear then the ASI_Fulfillment took 6 hours to clear before I saw a tracking number.

[liglyrichbich]

i would like to take the spot to than LiglyRichBich for her great help. the detailed instruction made everything so easy. thank you, thank you so much!


Thank you, my Dahling... you know you're always welcome...! I'm just glad that I could be of any help... CONGRATULATIONS... I saw your email... I'll answer it in a few....THNX A MIL ...!!! ENJOY your SERO and your new toy...!!! See you here at the forums... :clap: LRB

[liglyrichbich]

I don't know if it will help or not to know how long my status changes took but my Ensemble_Activation_Error status took around 20 hours to clear then the ASI_Fulfillment took 6 hours to clear before I saw a tracking number.

Good for you... Now, you're on your real merry way, Johnnny...! You can relax now... Stay away from that SERO High Anxiety...!!! :haha: LRB

[liglyrichbich]

That's what I was hoping you would say. BTW did you happen to locate a Loyalty Letter of Gratitude for December?

Thanks again for all the assistance and suggestions. :hee:


You're welcome, Dahling... My sources have not come up with anything as yet nor my mail... Only thing I got was for a family plan not applying to the SEROs, you got a better deal... :deal: That I can assure you...:bang:

LRB

[caseyatbt]

I am OOC and ordered my first of 2 SERO plans. I plan to port my numbers later. However, my wife uses her phone for her business and I was thinking that for the second SERO plan, signing her up for her own account to be paid for by her business. Is it possible to port a number from my OOC account to her new account?

[CallDon]

I only have one day a week where I don't offically do anything that pays money and today was that day. So just before 11am, I called *2 to try and get the ball rolling to have the number moved from old ooc line to Sero line.

GIRL ONE was American (meaning English was her first language) but she had a terrible "northern" accent of some type and ended every sentence as a question...I think...I could never tell. She said "No Problem" three times and "that will work" four times. But she was obviously lying. She never did figure out what she was supposed to do. And when she spoke, I never could tell if she was making a statement or asking a question. After ten minutes or so, she was totally confused. I knew that conversation was going nowhere so I said good-bye and just hung up.:huh:

GIRL TWO I could not hear...her volume and voice was impossible to hear. Hung up.:huh:

SETH spent twenty-five minutes with me and finally transferred me. I thought something good was gonna happen. But all I could hear was some mechanical voice saying something about "billing" then silence, with nothing happenining for another five minutes. Hung up on that one because nothing was going on, the line was silent.:huh:

MIKE was WONDERFUL and said it could be done easily. But MIKE was still on the old system and could not help. :cool: Mike transferred me to...

JASON. Now poor Jason was a white-American (English First Language) guy with retentions who obviously got up on the WRONG SIDE OF THE BED this morning. Jason quickly told me I did everything wrong, it was impossible to do, just impossible. He asked "Why didn't you call us first?" Hell, I didn't know I was supposed to "call him." I didn't even know what his phone number was. In a nutshell, Jason cave very close to accusing me of purposely breaking the law and defrauding the company on purpose. He acted if as if I went out of my way to do things the wrong way.

Jason's ONLY SOLUTION for my obviously malicious and illegal activities was for him to CANCEL my Sero plan ("you are still within your thirty days") then give me a new plan with lots of benefits similar to the Sero plan, but I would have to send the phone back. Several times he mentioned how much I had already saved with that new telephone but I could not expect him to give me the same savings. Then he reminded me that if I did not send the phone back he would be forced to charge me the full amount for the phone, which I would not be using anyway.

Then, without asking me, he began the process to cancel my Sero account with me on the line. I told the jackass to forget it, my time was up for that call because I had to go to work. To add insult to injury, Jason the Jackass then wanted to call me back at a later time...so he could continue and finish the whole operation.

If anyone is a poor representative of the human race, it is JASON in retentions. I am a very mild person who has never struck another human with my delicate piano-playing hands. But if Jason were standing in front of me and if I had a brick, I would have smacked him on top of the head really hard just on general principles. If I were his boss, I would take him to the front door and personally kick him in the rear out the door with my foot.:mad:

At that point, I was tired of the whole show. While I was talking to Jason, I had already pulled up the VERIZON web site and was beginning to check prices to switch over to Verizon.

Fortunately for me, I called again...like an idiot. This time, I talked to...

ADAM...who talked to me for a few minutes then said all I needed was "migrations." So Adam switched me to...

JOSH. After speaking to Josh for a few minutes, he decided that we would cancel my ooc line then migrate the number to my sero line. English was a second language for Josh (and many of the others) but Josh was easy to understand and very helpful. Josh kept putting me on hold, then would ask a few questions, then put me back on hold. But JOSH was getting the job done. :D After 54 minutes with JOSH, he transferred me to...ACCOUNT SERVICES where he had been speaking with...

JAMES. Now James still thought I just wanted to cancel my first account. So I had to explain again that I waned the ooc number transferred to the Sero line.

JAMES SAID "NO PROBLEM"...but he meant it! James (1) cancelled my ooc line, then (2) transferred the number to my Sero line...all in just a few minutes. The next problem was activating the new phone with the new number. Since I no longer had a second phone and since I had already activated my Sero phone before, James (3) told me the sequence to do it myself. About fourteen minutes with JAMES from start to finish. :tu:

SUMMARY::: I was on the phone over two hours talking to five Sprint representatives (idiots) who mostly either did not have a clue (ignorant), who all gave me wong information (stupid) and who insulted me to the point where I was ready to become a VERIZON customer (rude).

Then ADAM and JOSH spent 54 minutes actually solving the problem.:tu:

Finally, JAMES in "Account Services" took ten minutes to do what the first five idiots could not do and three minutes telling me how to activate the phone myself with the new number. :joy:

So now, I have one phone, a Sero account and feel lucky that JAMES in ACCOUNT SERVICES had a brain that worked. With people like those first five working for a company, I am surprised they can keep the doors open.

My suggestion: Call "Account Services" and avoid talking to the Sprint Monkeys who sit in Sprint trees and fling crap at customers all day.

DISCLAIMER:
Your results may vary. Do not fold, spindle or mutilate...unless it contains turnips. Only his hairdresser knows for sure. Never on Sunday. Void in Cleveland and Celina.
:haha:

D*

[caseyatbt]

ALRIGHT DON!!! CONGRATULATIONS!!! Thanks for the tip. I hope it helps to avoid the first three reps you talked to.

[CallDon]

ALRIGHT DON!!! CONGRATULATIONS!!! Thanks for the tip. I hope it helps to avoid the first three reps you talked to.
I didn't realize the post was that long at first. But I spent the morning with bozos when the last guy did it in ten minutes at the most. If I were anyone trying to get the number changed, I would cut to the chase and just call Account Services to see if they would do it...without wasting half a day or more as some have had to do.

D*

[gcc5582]

Bottom Line..The "idiots" or "monkeys" as you so rudely call them are doing their job and doing it correctly. No one with an existing line(OOC or otherwise) is permitted to have a SERO plan per our Methods and Procedures.That is the COLD HARD TRUTH...Now you may argue whether that is a good policy or not...BUT it is the written Policy!!!....By the Way "Account Services" is the same department as your Despised Retention Department. Bottom line is guys and gals... Expect to have a difficult time moving your existing Sprint line to a new SERO account as we who actually know what we are doing are trained not to accept any fraudulent SERO accounts. Contrary to your widely held belief, WE are the ones who are doing our jobs PROPERLY and when you are finally lucky enought to get someone who says they will help you with your supposed problem...you have just found an employee who doesn't know how to do their job correctly and may be fired if discoverd in attempting to help you in a non allowed practice...For those of you who have cost ill-trained employees their jobs and livelihood and their families and children a Merry Christams...BAH HUMBUG to you..you greedy lil suckers.

[Tomas]

Bottom Line... No one with an existing line(OOC or otherwise) is permitted to have a SERO plan per our Methods and Procedures.That is the COLD HARD TRUTH...

The you need to get with the folks who maintain the publicly available information at Sprint.com to correct the information they present to us.

From the Sero "Program Details" page:

http://tijil.org/SERO_avail.gif (http://tijil.org/sprint_sero_detail_all.jpg)

I quite legitimately added a new account with two SERO lines right alongside my existing OOC non-SERO account. I later canceled my OOC account.

[Tomas]

Glad to see you finally found someone who could help, CallDon. If you could charge Sprint by the hour for the time you spent trying to get a ten minute job done, you would have free service for a few years. :)

(BTW, nice music - have any more coming up on-line soon?)

Tom

[OGGrey]

Bottom Line..The "idiots" or "monkeys" as you so rudely call them are doing their job and doing it correctly. No one with an existing line(OOC or otherwise) is permitted to have a SERO plan per our Methods and Procedures.That is the COLD HARD TRUTH...Now you may argue whether that is a good policy or not...BUT it is the written Policy!!!....By the Way "Account Services" is the same department as your Despised Retention Department. Bottom line is guys and gals... Expect to have a difficult time moving your existing Sprint line to a new SERO account as we who actually know what we are doing are trained not to accept any fraudulent SERO accounts. Contrary to your widely held belief, WE are the ones who are doing our jobs PROPERLY and when you are finally lucky enought to get someone who says they will help you with your supposed problem...you have just found an employee who doesn't know how to do their job correctly and may be fired if discoverd in attempting to help you in a non allowed practice...For those of you who have cost ill-trained employees their jobs and livelihood and their families and children a Merry Christams...BAH HUMBUG to you..you greedy lil suckers.


You are a maroon... Thank's Buggs I love you!!!! :rolleyes: To add to your BULLSH*T... You are an idiot because the website TERMS AND CONDITIONS DO NOT STATE IT IN THIS WAY! YOU on thee otherhand are misrepresenting the facts... Stop trying to pretend that you are a pissed off SPRINT employee. You need to act more like an irritated VERIZION or AT&T customer. I'm sorry that you don't get the great deals that THE loyal SPRINT customers do... I feel your pain, but yet I have never been a customer of either... (VERIZION/AT&T) Albeit, I have payed alot more for what SERO costs, but I stummbled upon this thread and have been educated. THANKYOU LRB - MARY - YOU'RE TRULY A SWEETHEART!!!!!!!!!!!!!!!!!!!


The you need to get with the folks who maintain the publicly available information at Sprint.com to correct the information they present to us.

There is nothing to correct, this guy/gal is still a moron...:p

From the Sero "Program Details" page:

http://tijil.org/SERO_avail.gif (http://tijil.org/sprint_sero_detail_all.jpg)

I quite legitimately added a new account with two SERO lines right alongside my existing OOC non-SERO account. I later canceled my OOC account.

[dirty_sanchez]

Finally, JAMES in "Account Services" took ten minutes to do what the first five idiots could not do and three minutes telling me how to activate the phone myself with the new number. :joy:


D*

Don you hit it on the head. Every result I got in my two week SERO ordeal came from "Account Services". They are the last ditch effort made by Sprint in order to retain customers. In fact, the one call I made where I actually lost my cool I was tranfered to account services where Brian told me, "Sir you were transferred here because the last rep thinks we are at risk of loosing your business". And he was right. What I've found is that account services almost always has the most knowledgable Sprint employees and also every time I've called them I get someone that speaks perfect english. No ghetto thugs, no foreigners, etc. I swear to god that in two weeks I called Sprint at least 40 times and probably talked to 100 reps. And by far the best three reps I talked to were Brian, Richard, and Melissa from Account services. They all got results.

[catchmyjetta]

I don't know if it will help or not to know how long my status changes took but my Ensemble_Activation_Error status took around 20 hours to clear then the ASI_Fulfillment took 6 hours to clear before I saw a tracking number.

Woke up this morning and saw my status has changed to ASI_FULFILLMENT. Looks like I should be getting my phone tommorow. :D

[CallDon]

Bottom Line..The "idiots" or "monkeys" as you so rudely call them are doing their job and doing it correctly.
Evidently not!!! And you know it.

No one with an existing line(OOC or otherwise) is permitted to have a SERO plan per our Methods and Procedures.That is the COLD HARD TRUTH...Now you may argue whether that is a good policy or not...BUT it is the written Policy!!!
Obviously, you never read the SERO Program Details as posted earlier, did you? Here is the link to that page (http://tijil.org/sprint_sero_detail_all.jpg)..if you have the ability to "click" on a link.

By the Way "Account Services" is the same department as your Despised Retention Department.
So you are admitting that Sprint does not even bother to train the employees on policy, correct? If I talk to...five or six or seven different people in the same department...and they all give DIFFERENT answers, that tells us that Sprint simply puts untrained people on the phone, untrained in policy and untrained in how to deal with customer issues. There is no wonder Sprint's customer service marks are AT THE BOTTOM of the customer "care" category, also known as "Customer No-Service."
Bottom line is guys and gals... Expect to have a difficult time moving your existing Sprint line to a new SERO account
You poor, blind dope. You didn't not even bother to read what I said. I was NEVER attempting to move my existing Sprint line to a new SERO account. Stop rebuking me when you don't even have the ability to read what I posted.
...as we who actually know what we are doing are trained not to accept any fraudulent SERO accounts.
Again, you admit that Sprint puts untrained people on the phone to deal with customers. Well, perhaps Sprint should train you how to tell the difference. There was nothing fraudulent in my account, which you would know...if you had the ability to read. BAH HUMBUG to you..you greedy lil suckers.
Go jump in a lake, you illiterate dope. Is your name Jason? You admit that you can't even read a post correctly. You admit that most people at Sprint are untrained and don't even know what they are doing. The bottom line (as you call it) is that Sprint needs to train the people they hire, train them in policy and train them in public-relations.

(signed)
Normally quiet, peaceful Don
Recovering Baptist

[CallDon]

Glad to see you finally found someone who could help, CallDon. If you could charge Sprint by the hour for the time you spent trying to get a ten minute job done, you would have free service for a few years. :)

(BTW, nice music - have any more coming up on-line soon?)

Tom

Thanks. That music is from my latest CD. Some folks didn't want me to mail the CD so I put the music on-line. It was recorded on a wonderful Baldwin 9' concert grand in excellent condition!

And yes, I wish I could have charged them at least for the insults Jason was swinging while trying to keep me as a customer. It takes a while to get me stirred up...I am a VERY slow burner. But when you cross the line, there is no turning back. Jason crossed the line quicker than just about anyone, since nobody ever crosses the line with me. I am very forgiving, much more than most folks. My Dad was a politician who always treated everyone right, a southern farm boy who treated blacks and whites alike, even after he was out of office. The folks elected him EIGHT TIMES. He was also a slow burner...but he wasn't blind...if you know what I mean.

D*

[sprocket79]

What I've found is that account services almost always has the most knowledgable Sprint employees and also every time I've called them I get someone that speaks perfect english.

SERIOUSLY!!!! Ok I guess we came across the CSR lottery when we found the guy who did our SERO plan. He told us to call back after we got our new phones to do some tweaking b/c one phone was so old it wouldn't allow PV. He said it would be easy to get in touch with him, so I called 3 different CSRs this morning who said they can't send messages to other employees (which has got to be a load of something) before I called back and tried the Retentions/Account Services route. When I got someone there they immediately sent a message to the guy. So now I'm waiting for the call, but I have faith that they did it right. The other CSRs just seemed confused.

Also congrats Don - I don't envy your ordeal. I'm glad it finally worked out.

[catchmyjetta]

I just spoke to a rep and my phone has shipped and I have a tracking number!:D

When I asked the rep if they had my new phone number, she said I did not have one yet and that I would have to call when I receive the phone to get it activated. Is this typical? I have read on here that some have received their phones not activated and then have had some problems with them being set up on the wrong plans and such. Should I be concerned or is their still a good chance my phone will show up activated?

I just wont feel 100% that I have SERO until I have that phone in hand and plan set up properly. I just don't want a hassle. :fingers:

[Nix]

The you need to get with the folks who maintain the publicly available information at Sprint.com to correct the information they present to us.

From the Sero "Program Details" page:

http://tijil.org/SERO_avail.gif (http://tijil.org/sprint_sero_detail_all.jpg)

I quite legitimately added a new account with two SERO lines right alongside my existing OOC non-SERO account. I later canceled my OOC account.

Interesting..I was following this thread before and didn't think you could do that, something about having two accounts on the same SSN.

So this should work if I want to add a new line even though I am not OOC till Feburary, and then once I go OOC I could cancel it. I don't care about the same number I was going to change it anyway.

Anybody know if they are continuing to offer SERO after the end of the year, if I decide to wait?

[catchmyjetta]

I just spoke to a rep and my phone has shipped and I have a tracking number!:D

When I asked the rep if they had my new phone number, she said I did not have one yet and that I would have to call when I receive the phone to get it activated. Is this typical? I have read on here that some have received their phones not activated and then have had some problems with them being set up on the wrong plans and such. Should I be concerned or is their still a good chance my phone will show up activated?

I just wont feel 100% that I have SERO until I have that phone in hand and plan set up properly. I just don't want a hassle. :fingers:

Just got a confirm email in my box confirming the phone shipped, and my new phone number! It also detailed that I was getting the Employee Referral 500 Plan. Looks like I can start to finally breathe easy now. :lol:

FWIW, I used the savings email address. So it looks like that at least through the website that is still working.

[johnny7175]

Just got a confirm email in my box confirming the phone shipped, and my new phone number! It also detailed that I was getting the Employee Referral 500 Plan. Looks like I can start to finally breathe easy now. :lol:

FWIW, I used the savings email address. So it looks like that at least through the website that is still working.

Hey Jetta just a heads up for you. I ordered a Moto Q9c and Sprint had my account setup without Power Vision, although I'm not sure if anyone else had this issue. I had to email eCare to get it changed and now all I have to do is wait for the battery to charge.

I'm glad things worked out for you and enjoy the new plan.

[CallDon]

Should I be concerned or is their still a good chance my phone will show up activated?

I just wont feel 100% that I have SERO until I have that phone in hand and plan set up properly. I just don't want a hassle. :fingers:

Don't worry, Jetta Boy! Just go with the flow and let it happen. You are over the humps now. Some arrive activated and some don't. But it's no big deal. You've got it now, even though your phone hasn't arrived yet.:D

(I want a Jetta TDI):clap:

Now here's something of which I take issue:

Sprint has "you" (generic) as a loyal customer. But they spend hundreds more to get new folks than they spend to keep the loyal, paying customers who have been with Sprint many years. :huh: I figure I have spent around $10,000+ with Sprint in the short time I have been a customer. Yet they still accuse me of being a crook. :rolleyes: It seems to me like they would at least want to keep you there as strongly as they want new customers.

SPRINT--- HERE'S A HINT FOR YA:

If you KEPT more people, then you would not have to struggle so hard to get NEW customers. Jason and gcc5582 seem to pride themselves in calling people like me and others crooks when we have been paying Sprint for many years. Three weeks ago, I converted and helped sign-up a T-Mo customer to Sprint. Last Saturday, I converted TWO MORE Cingular customers to Sprint.

Are you reading this Moron Gcc5582? Does that sound like someone trying to defraud the company with the best network and with the worst customer service???

What's so bad is that Sprint screwed up my convert from TMo so bad that she almost gave it up and went back to T-Mo after me telling her how wonderful Sprint is...while they screwed up her application! And guess what? She has an almost perfect credit score...but they still gave her problems regarding her credit !!!

I had another Sprint convert this afternoon but she had already re-signed with her old company. I'll get her in 16 months or so.

Sprint better be glad they have loyal folks like LRB and the rest of the gang here who, despite the incompetence of the people who work for them, continue to promote Sprint service and the Sprint network. :hee:

[ejost101]

Ok everyone, I've done my homework and have decided to go ahead and purchase a new 500 min SERO plan tonight with a Q9c, but I have one question.

Is it ok if I use the savings@sprintemi.com email address when I sign up online,
If not could someone pm me with another email?

Thanks

[catchmyjetta]

Ok everyone, I've done my homework and have decided to go ahead and purchase a new 500 min SERO plan tonight with a Q9c, but I have one question.

Is it ok if I use the savings@sprintemi.com email address when I sign up online,
If not could someone pm me with another email?

Thanks

I just used that email for my order online and while I don't have the phone in my hand until tomorrow, my order has been shipped and it appears everything is good. It has been reported, however, that reps on the phone are not allowing use of that email anymore. If I would have known that before I ordered, I probably would not have used it just in case any problems arise with the order and a rep has to get involved. It's probably ok, just be aware that you could possibly run into problems.

[catchmyjetta]

Don't worry, Jetta Boy! Just go with the flow and let it happen. You are over the humps now. Some arrive activated and some don't. But it's no big deal. You've got it now, even though your phone hasn't arrived yet.:D



Thanks Don! I am not going to sweat it, I am happy that it is on the way. Early Christmas present for me. :)

You need to get that TDI, those are sweet!

[dlo1333]

I swear to god that in two weeks I called Sprint at least 40 times and probably talked to 100 reps.

That's definitely how I feel now. :frustrate I can't even count how many reps I've talked. I told myself I wouldn't waste so much time dealing with this. But now it's like a mission of sorts. I worked a good portion of the last weekend to get the port completed, all to find out one rep totally hosed me up. He canceled my old line but didn't reserve my old number. Then somehow other reps throughout the weekend couldn't locate the number. Finally one rep found it and he sent me to migrations to get it moved from p2k to ensemble. Finally, that was accomplished but now reps receive errors when they attempt to add to my sero line. Nobody has a clue how to fix it. I took a couple days off to let the dust settle. My attempts tomorrow will first be to account services to hopefully finish up this debacle. :fingers:

Last, why does there have to be a idiot in every forum that tries to piss people off! GCC5582 - Don't get pissed because your not ambitious enough to find another job other than a Sprint CS rep! :bang:

[Chicago]

I recieved my RAZR 2 and set up the online account for it just now. It says my plan is "Sprint Free Incoming 500" with:

Sprint Free Incoming 500- $59.99
Plan Features:
$59.99 Sprint Free Incoming Plan
All Minutes Include Long Distance
500 Anytime Minutes
AMERICA - ROAMING Included
Unlimited Incoming Minutes
Unlimited Sprint Mobile to Mobile
Unlimited Night and Weekend Minutes
Nights: M-Th 9PM-7AM Wknd: F 9PM-M 7AM
Caller ID
Call-waiting
Three-way Calling

Should I call and try to fix this or will it take care of itself and switch to the SERO 500 plan I ordered?

[OGGrey]

I recieved my RAZR 2 and set up the online account for it just now. It says my plan is "Sprint Free Incoming 500" with:

Sprint Free Incoming 500- $59.99
Plan Features:
$59.99 Sprint Free Incoming Plan
All Minutes Include Long Distance
500 Anytime Minutes
AMERICA - ROAMING Included
Unlimited Incoming Minutes
Unlimited Sprint Mobile to Mobile
Unlimited Night and Weekend Minutes
Nights: M-Th 9PM-7AM Wknd: F 9PM-M 7AM
Caller ID
Call-waiting
Three-way Calling

Should I call and try to fix this or will it take care of itself and switch to the SERO 500 plan I ordered?


I would call and have this fixed. My SERO was showing as a Sprint Basic 200 for several days and I was just going to leave it until the billing cycle, but got anxious and called anyways. What I found out was that their system also reflected the same plan as the website. The website is flaky so I was some what complacent in the fact that it would correct itself. Boy was I wrong, when I spoke with the rep about this issue I asked if I would've been charged for the data and text usage and I was told yes so I'm glad I called. What I would do is call and ask them what their system shows for that line. If it is incorrect advise them that it should be a SERO plan and tell them that you have the order number. ai-afcc-xxxxxxxxx

[dirty_sanchez]

That's definitely how I feel now. :frustrate I can't even count how many reps I've talked. I told myself I wouldn't waste so much time dealing with this. But now it's like a mission of sorts. I worked a good portion of the last weekend to get the port completed, all to find out one rep totally hosed me up. He canceled my old line but didn't reserve my old number. Then somehow other reps throughout the weekend couldn't locate the number. Finally one rep found it and he sent me to migrations to get it moved from p2k to ensemble. Finally, that was accomplished but now reps receive errors when they attempt to add to my sero line. Nobody has a clue how to fix it. I took a couple days off to let the dust settle. My attempts tomorrow will first be to account services to hopefully finish up this debacle. :fingers:

Last, why does there have to be a idiot in every forum that tries to piss people off! GCC5582 - Don't get pissed because your not ambitious enough to find another job other than a Sprint CS rep! :bang:

yup. That's whay the problem was with mine. One of my two numbers got reserved but the other got released. when they finally got it back, they kept receiving an error trying to port it. When it finally got fixed it was after I called acct services and talked to a nice lady named Mellisa. She ran into the same error the other reps did, but she was smart enough to call tech herself and work with them to fix it.

So keep the faith and good luck. You'll get it done.

[pizzachef]

Finally...go my OOC number moved to the sero line. But I gave up on customer service or account services or whoever can actually do it for you if they feel like it. Last Friday I ported my old number to verizon...which closed my old sprint account. I think I paid about $85 for a phone and some more for the initial month of a plan. They have a 30 day "test drive" like sprint does. The port literally took 10 minutes...I was on my way home after buying the phone when the text message came saying that my number was completely ported. So I let that be for a couple days, then called sprint, they ported my verizon number to my new sero line no problem, first (ensemble) person that I talked to did it. They walked me through re-programming my phone, and about 3 hours later, my number was on the new phone. Then I returned the verizon phone to the store, told them sprint gave me a deal I couldn't turn down.

I tried calling customer service for a few days, but wasn't willing to keep after them, so I went this route. It takes 2-3 days because you have to let some time pass between ports, but the important part is that I wasn't on hold for those 2-3 days :D

[Chicago]

Finally...go my OOC number moved to the sero line. But I gave up on customer service or account services or whoever can actually do it for you if they feel like it. Last Friday I ported my old number to verizon...which closed my old sprint account. I think I paid about $85 for a phone and some more for the initial month of a plan. They have a 30 day "test drive" like sprint does. The port literally took 10 minutes...I was on my way home after buying the phone when the text message came saying that my number was completely ported. So I let that be for a couple days, then called sprint, they ported my verizon number to my new sero line no problem, first (ensemble) person that I talked to did it. They walked me through re-programming my phone, and about 3 hours later, my number was on the new phone. Then I returned the verizon phone to the store, told them sprint gave me a deal I couldn't turn down.

I tried calling customer service for a few days, but wasn't willing to keep after them, so I went this route. It takes 2-3 days because you have to let some time pass between ports, but the important part is that I wasn't on hold for those 2-3 days :D

That's an interesting way of keeping your ooc number :)

[CallDon]

Last Friday I ported my old number to verizon...which closed my old sprint account.
---So I let that be for a couple days, then called sprint,
---they ported my verizon number to my new sero line no problem,
---and about 3 hours later, my number was on the new phone.
---Then I returned the verizon phone to the store,

---the important part is that I wasn't on hold for those 2-3 days :D

That's one way to do it. And it saves, time, frustration and it gets the job done.:clap: Sprint should realize what trouble their customers go TO STAY with Sprint.

D*

[Freakazoid]

blah i'm getting that stupid blank page when trying to order now

[catchmyjetta]

I got my Red Centro Today! It was activated and working out of the box. I checked online and it looks like my plan was setup correctly. :clap:

The only thing I cant tell is if picture messaging is set up. How can I tell or do I have to send a message to see? I see the text messages set up on the usage page, but not picture. Otherwise everything was smooth and I am very happy. Thanks all for your help!

[pdathekid]

im trying to become part of the HTC sprint family and its becoming more trouble than its worth.

i was gonna do the SERO plan online but i had a question i wanted to get answered over the phone first. so i called up and the guy on the phone (that barely spoke english) convinced me to register over the phone and i would get discounts on the phone and the SERO service. so i went through the whole registration and i thought everything was all good..he told me when my phone arrives, after i activate it to call sprint and tell them im on "sero temporary" and they will set me up. (ask for the email and whatnot)

so my phone came yesterday..i activate it and call up. they transfer me to about 20 different deparments before i get a lady that says "the guy who set u up was not authorized to do that let me see if i can correct the problem" so she transfers me over to someone else who claims they can help me and then says "we cant switch your plan on this department cuz you are already signed up for the "Starter plan" (WHICH I NEVER AGREED TO) so she transfers me over to another department that claims they can switch plans and they say they CANT and suggest i cancel this plan i have since im in my 30 day grace period and start a new account online at the SERO site. so im thinkin..well is this is a pain in my ass..i gotta send the phone back to get the same exact phone again.

so i cancel (my plan ended today the 19th)..package my **** back up. and the lady on the phone says i can sign up NOW if i want to on the SERO site..so i do (WHICH CAME OUT CHEAPER THAN ON THE PHONE) and my order status says "ENSEMBLE_ACTIVATION_ERROR" so im like ***..i call up again and they say "you are getting that error because your social# is already on file you need to sign up for SERO as an exsisting member and