SERO......... Attempts at getting the plan

[ffhamm]

Who did you call? The number it shows on the email LRB sent me doesn't work. There's no confirmation number either so did you just say "I have a letter for customer satisfaction for $100"??


There are two numbers on it 800-***- 1548 and 1648 I *think* it was 1548 that worked to get a rep. Then I got DENIED...

Jeff

[jd2419]

can someone help me with the "Letter of Grat" ?
you can send the info to djenny2419@yahoo.com

Thanks in advance

[Chuck_IV]

Before I rack up any unwanted charges, can someone confrim what the deal with with the Sprint TV and the ondemand options? I clicked on SprintTV but I think I remember reading that only certain parts of it were free. Will it tell me if I try to access something that is not free or will it just let me access it and charge me later. Hopefully if I try to use something that will cost me addition I'll get some type of popup box or something warning me about it?

It will not allow access to channels, unless you subscribe. If you pick one, you aren't subscribed to, it will give you the option to subscribe to the channel(s)(some are part of packages, some are individual subscriptions), at that time, right on your phone.

In the bar guide, channels shown in light blue, are ones that you are not subscribed to(sometimes you have to drill down to see them in blue), while one's shown in grey are accessible to you.

[CallDon]

DON't 4Get to call in your $100 Grat Let.. Exprs TODAY 11/30 BUS HRS Eastern time... LRB
I didn't think you could use it until the phone arrive. I did not pick up my phone until late this afternoon?!?

If I have lost $100, then I'm sending this phone back. I can't afford this when my other phone cost me $400 one year ago.

D*

[liglyrichbich]

I didn't think you could use it until the phone arrive. I did not pick up my phone until late this afternoon?!?

If I have lost $100, then I'm sending this phone back. I can't afford this when my other phone cost me $400 one year ago.

D*


You could call them up until 11PM Eastern.... LRB

[PeekHoles]

I'm brand new to sprint I just got my phone today. Are you saying I can get $100.00 credit. If so give me details peekholes (at) gmail

P.S when I first logged into my account it said I was on some 200 min plan. I had to call in to two different reps then get a manager to get switched me over to the sero plan I ordered. FYI: Incase someone is in the same boat I was.

Thanks,
Peek

[titaniumSS]

Alright so I got my Touch and haven't been able to access the internet. Is there something I must do to enable to get on IE? It gives me an error code 67? Now it just asks for username, password and domain. Would that be my home wireless info?

[CallDon]

The $100 loyalty rebate does not work on a new SERO line. It only works if you renew your old line two more years. The THIRD GUY I talked to was about to renew my expensive Sprint plan when I caught him on that little hook.

This afternoon at 4:45pm I picked up my new Treo 755p. Guess what?!? It goes back to Sprint as soon as they tell me where to send it. I have had Sprint over 4 years, paying way too much for what I get. But I don't need to buy another $250 phone when I have had my $400 phone just one year.

Looks like I will have to work on another strategy. The $70 plan I am on gives me less perks than the $30 SERO plan. My tuff luck.

Thanks LRB for all the help and the phone calls. Looks like we both got screwed.

Thanks,

D*

[htowngator]

The $100 loyalty rebate does not work on a new SERO line. It only works if you renew your old line two more years. The THIRD GUY I talked to was about to renew my expensive Sprint plan when I caught him on that little hook.

This afternoon at 4:45pm I picked up my new Treo 755p. Guess what?!? It goes back to Sprint as soon as they tell me where to send it. I have had Sprint over 4 years, paying way too much for what I get. But I don't need to buy another $250 phone when I have had my $400 phone just one year.

Looks like I will have to work on another strategy. The $70 plan I am on gives me less perks than the $30 SERO plan. My tuff luck.

Thanks LRB for all the help and the phone calls. Looks like we both got screwed.

Thanks,

D*


They denied me for it as well at least CS did... said it isn't for new SERO accounts.

Maybe I did something wrong....

[CallDon]

They denied me for it as well at least CS did... said it isn't for new SERO accounts.

I really like the SERO plan. But the problem is, I REALLY, REALLY want that new phone. And the OTHER problem is, the phone cost $250 without getting that $100 loyalty rebate. :irked:

OK, here's my new strategy: :thought:I will call retentions and give them my sob story about the misunderstanding about the rebate and my 4+ years of loyalty and paying the phone bills every month. Then I'm gonna ask them for:

500 AT Minutes
Pick3 or Pick5
Unlimited data
Mobile to mobile
100 free text messages/month
Either the free 755p or at least $100 off
$30/month

I need TEP so I may ask for that also.

Anyway, that's my game plan. Anything couldn't be any worse than what I am currently paying $70/month for. No Pick3, no mobile-to-mobile, no text, no TEP.

Later,

D*

[Stevie_g]

.....I need TEP so I may ask for that also.....

D*

What is TEP?

[CallDon]

What is TEP?

Total Equipment Protection...insurance.

[titaniumSS]

Even with SERO you still have to pay the $7/month for TEP. Thats what I have. Good luck in negotiations!

[liglyrichbich]

Before I rack up any unwanted charges, can someone confrim what the deal with with the Sprint TV and the ondemand options? I clicked on SprintTV but I think I remember reading that only certain parts of it were free. Will it tell me if I try to access something that is not free or will it just let me access it and charge me later. Hopefully if I try to use something that will cost me addition I'll get some type of popup box or something warning me about it?


It will give you a subscription price before clicking "SUBMIT" or "I Accept" if it is something you have to pay for... :headbang2

I say "I DO"....:hee: LRB

[Chicago]

Hello everyone. I have tried to read the majority of the more recent posts in this thread. Now, I have recently (11-1-07) became out of contract. I've been searching for this "master plan" but couldn't find it. So I'm sorry to post my situation.

I have 2 lines in a F&F (shared minutes) plan both with Sanyo MM-9000's. My account number starts with 0 so I assume I'm in P2K.
I want to get 2 new phones (probably 2 Razr2's), as both 9000's are starting to have problems). I'd like to get them both with the 500 min., free power vision, free sprint-to-sprint, free 7 pm night/weekends, and free unlimited text SERO plans. I'd like to keep both my old numbers that are OOC. Both old numbers start with 773 area code. I'd like to do so within the next 5-7 days.

Based on all this info, would buying the 2 new phones with the SERO plans online and switching the old numbers to the new phones be a huge pain? Seems like some people have an easy time, and others have a huge headache.

Any advice to help make my particular situation easier would be apprieciated. If the "master plan" can answer my questions or help me through the process, can someone send me the link to it or PM me with it? My search for it turned up nothing :confused:

Thanks.

[Chicago]

Also forgot to mention that I got an email saying I'm being switched to the "new billing system" December 3-6th. Is it easier to switch my old numbers before this happens, or is it better to wait till after the 7th?

[CallDon]

Also forgot to mention that I got an email saying I'm being switched to the "new billing system" December 3-6th. Is it easier to switch my old numbers before this happens, or is it better to wait till after the 7th?
Sometimes the migration from the old plan to "ensemble" is a pain and takes up to 5 days or so. So I would suggest you just wait and don't do anything until that move is made. Things get lost in the move...if you know what I mean. You would probably have fewer problems if you just waited to make any moves until you are on "ensemble."

D*

[cruiserandmax]

Alright so I got my Touch and haven't been able to access the internet. Is there something I must do to enable to get on IE? It gives me an error code 67? Now it just asks for username, password and domain. Would that be my home wireless info?

I just got my Touch and was having trouble accessing the internet as well. My problem was I didn't have a wireless web username/password programmed into the phone. To fix it, I logged into my sprint account on the web and under the Settings & Passowrd / Phone Access section, I set a username/password for wireless web access (for the new phone). It said something to the effect that my phone had to be on to receive that info, after which point I should have access... It said it could take up to 4 hours, but I was able to use IE about a minute after that.

[liglyrichbich]

Re: You Received a Donation!
Quote:
Originally Posted by ffhamm
liglyrichbich, you have received a donation of 60 points from ffhamm.

Mr ARIZONA... Thnx for the SU $DONATES... Appreciate it a lot, assured going to a great cause...
Now that you had gone through the SERO Ordeal, you had been anointed a SERO EXPERT by the SERO Fairy Godmother, and thus, are now expected to help out in the forums... See you there...!!!


Thnx, Jeff!

LRB

[liglyrichbich]

I just got my Touch and was having trouble accessing the internet as well. My problem was I didn't have a wireless web username/password programmed into the phone. To fix it, I logged into my sprint account on the web and under the Settings & Passowrd / Phone Access section, I set a username/password for wireless web access (for the new phone). It said something to the effect that my phone had to be on to receive that info, after which point I should have access... It said it could take up to 4 hours, but I was able to use IE about a minute after that.


SAME THING WITH ONLINE TOOLS...(Picture/Video Uploads, Picture Mail, etc) Separate Username, Password. Create Username, If none set-up, or password forgotten, Site will initially set it up for you or re-set. Be sure device is turned on to receive text info...

CONGRATULATIONS TO ALL THE NEW SERO OWNERS!!! YOU DESERVE NOTHING BUT THE BEST...!!! :deal:
Now that you guys are the new generation of the SERO EXPERTS, You can man the store and help the new NEWBIES... Thnx to all those that have been helping and contributing... You're a Great help and doing a FANTASTIC JOB...! Keep it UP! :hee:

LRB (Now, I Think I can retire...:p)

[liglyrichbich]

Sometimes the migration from the old plan to "ensemble" is a pain and takes up to 5 days or so. So I would suggest you just wait and don't do anything until that move is made. Things get lost in the move...if you know what I mean. You would probably have fewer problems if you just waited to make any moves until you are on "ensemble."

D*


:thought: GREAT IDEA...!!! :clap: Don't want to get lost in the shuffle :frustrate :headbang2

[YawkeyWay]

After opening a SERO contract (thanks ligly!) I got my Touch delivered to my house last week, and then shipped to me at school in Florida this past Wednesday. One problem, the ear piece didn't work!

I called my girlfriend as my first phone call, and I couldn't hear a word she was saying. The speakerphone was great, but nothing out of the ear piece. I called TeleSales (how I purchased the phone initially, though I recommend doing it online), they e-mailed me a return/exchange form, and I brought it to a corporate store--15 mins later, brand new Touch (and I added the TEP, for good measure.)

[caseyatbt]

I know you have 30 days to "kick the tires" Does that mean if they just can't get it right, you can just send it back and cancel the SERO or whatever they "accidentally" signed you up for?

[CallDon]

:thought: GREAT IDEA...!!! :clap: Don't want to get lost in the shuffle :frustrate :headbang2
Lost is an understatement!!

I have called back today, giving my original phone number, name, etc. They ask for my "security pin" which I never had on that account. Then they asked my security question which only has one possible, correct answer. And they are arguing with me that it is the wrong answer.

If it were possible for a cell phone account to be "identity fraud," I would say mine has been hijacked. This whole thing is becoming FAR MORE TROUBLE than it is worth.

:mad: :huh: :indiff: :irked:

I will try again but I don't have time to sit on the phone all day, arguing with people when I am giving the CORRECT answers!

D*:ohcrap:

[liglyrichbich]

Lost is an understatement!!

I have called back today, giving my original phone number, name, etc. They ask for my "security pin" which I never had on that account. Then they asked my security question which only has one possible, correct answer. And they are arguing with me that it is the wrong answer.

If it were possible for a cell phone account to be "identity fraud," I would say mine has been hijacked. This whole thing is becoming FAR MORE TROUBLE than it is worth.

:mad: :huh: :indiff: :irked:

I will try again but I don't have time to sit on the phone all day, arguing with people when I am giving the CORRECT answers!

D*:ohcrap:




Nothing more I hate, Very Low Tolerance on Argumentative, Contradictory,
Ornery, Closed-minded People who don't know how to listen because they love to hear themselves talk... :irked ::mad: :headbang2 :frustrate: bang:
I can "RETALIATE", DAHLING, OOPS, I mean I can relate... :ohcrap:

LRB

[Stevie_g]

Hello everyone. I have tried to read the majority of the more recent posts in this thread. Now, I have recently (11-1-07) became out of contract. I've been searching for this "master plan" but couldn't find it. So I'm sorry to post my situation.

I have 2 lines in a F&F (shared minutes) plan both with Sanyo MM-9000's. My account number starts with 0 so I assume I'm in P2K.
I want to get 2 new phones (probably 2 Razr2's), as both 9000's are starting to have problems). I'd like to get them both with the 500 min., free power vision, free sprint-to-sprint, free 7 pm night/weekends, and free unlimited text SERO plans. I'd like to keep both my old numbers that are OOC. Both old numbers start with 773 area code. I'd like to do so within the next 5-7 days.

Based on all this info, would buying the 2 new phones with the SERO plans online and switching the old numbers to the new phones be a huge pain? Seems like some people have an easy time, and others have a huge headache.

Any advice to help make my particular situation easier would be apprieciated. If the "master plan" can answer my questions or help me through the process, can someone send me the link to it or PM me with it? My search for it turned up nothing :confused:

Thanks.

Well I am no expert, as that would be others especially liglyrichbich.
So here goes:
:tu: You are to be commended for doing your homework and searching the forums. :tu:


You seem to be pretty much on track, you can port your numbers over since the are OOC. It has been suggested get the phones you want now, take them for the 30 day test drive and a week before the OOC numbers rebill, port them over to your new phones and cancel the OOC #'s.

I am not sure what effect the transfer to the new billing system means as I have not seen anything on that. My thoughts are it means nothing.

As far as the Master Plan, PM liglyrichbich and ask her for it, she most likely will also spend some time with you on the phone as she did to me, making sure that all my questions were answered and making sure that I took full advantage of all the things Sprint/SERO offered and trust me there are savings out there I did not know about.

Usually liglyrichbich gets back to you in a few days, if not send me a PM and when I get back to work I can help you some more.

-g-

[CallDon]

I am having to actually "work" tonight so I won't be around the phone or the computer 'till after midnight. So I am posting this for LRB and anyone else who might know the answer or read this while I am "working."

I just checked my "eligibility" for a rebate based on how long I have had my phone. To my surprise, it came up that I am eligible for $150 rebate on a new phone.

I already have the SERO account with a new phone. And I really like that SERO plan, and will like it better if I can get Pick3 added to it. :hee:

So, I am wondering :thought: if I call retentions or SERO or somebody, if it is possible to connect that rebate to the SERO purchase I already have?!? The page had a code, like a UPC code, on the bottom of the page, so I asume it is tied into me, my phone, my account or something.

Would it be possible to have my SERO plan attached (grandfathered) to my old account and do it that way? I love the SERO plan and the new phone. But I can't keep it without some sort of rebate.

IT couldn't hurt to ask, but who should I call to ask?!? :confused:

What about going to a Sprint Store? Would it be possible for them to do something with it?

Inquiring minds want to know.

D*

[titaniumSS]

I just got my Touch and was having trouble accessing the internet as well. My problem was I didn't have a wireless web username/password programmed into the phone. To fix it, I logged into my sprint account on the web and under the Settings & Passowrd / Phone Access section, I set a username/password for wireless web access (for the new phone). It said something to the effect that my phone had to be on to receive that info, after which point I should have access... It said it could take up to 4 hours, but I was able to use IE about a minute after that.

I just ended up going to my Sprint store and they fixed it really quick. After waiting 30 minutes to be called upon lol internet works, SERO plan active and phone works great. I think I'm done for now. :)

[Stevie_g]

Ok here goes:

Daughter on SERO 1 year has Fusic wants Rumor.
I am OOC with damaged 650 want SERO and 755P


If I got under insurance a replacement 755P for my 650 (some have had it done)
Ordered SERO for me with the Rumor.

Can I:
Transfer the Rumor phone to my daughters SERO account
&
Transfer onto my SERO the 755P

Would that work? Any thoughts?

Thanks
-g-

[Minarets]

ok, need some help guys. i want a Q9c for christmas and ill explain the situation, if i may. i am in sales and currently my buisness has issued me a phone (not in my name, but in the company's) for a i880 with Nextel.
so my phone and plan are paid for. however, i am coming from a Tmobile DASH and i miss the smartphone features big time..for work and play. since i will have to be paying for my phone and plan if i do go forward and get a Q9c (never been with sprint, only AT&T for 12 years and Tmobile for 1) i have been looking for decnt minute and data plans. the SERO 2500 is the best thing i have seen...for $99.

anyway i have been told if i try and port my company line over through SERO it wont work since its comeing from Nextel, even though it would be coming from my company to my personal account.

however, will this work?



my wife is carrying two phones with 2 seperate lines on a family plan as it was cheaper when i took my new job to keep my old line with tmoble and have my wife carry both and lower the min and keep myfavs getting 10 free lines she can call...anyway, you see where i am going?

could i take my buisness account/number and port it to my old TM line and then take that number back to Sprint and apply it to SERO as a new line getting the SERO2500 plan?

i am needing you Q9c owners help to figure out how i can get this...

i went and played with one today for the first time after fallin in love with the Q9h except for its size. however the q9c is smaller and i love/prefer the scroll wheel to AT&Ts up down toggles.

sprint TV and google maps nav will be all the toys i need, but the web browsing is also nice as i have never experienced true 3g (or false for that matter) just EDGE. i wanted the Touch, but email and texting would just get downright annoying with out a true qwerty.

i love the chrome look to the c as well....does the in store model come with a belt clip by any chance? i know it doesnt come with the "reg" battery, only the extended...i cant think of worse problems


any help wuld be appreciated as i am pretty stoked to join this forum with a new Q9c in my hands for this holiday season

thanks! and great site...

[liglyrichbich]

Ok here goes:

Daughter on SERO 1 year has Fusic wants Rumor.
I am OOC with damaged 650 want SERO and 755P


If I got under insurance a replacement 755P for my 650 (some have had it done)
Ordered SERO for me with the Rumor.

Can I:
Transfer the Rumor phone to my daughters SERO account
&
Transfer onto my SERO the 755P

Would that work? Any thoughts?

Thanks
-g-

Oh, of course, it would... w/be treated as an ESN SWAP, just have to watch out if Sprint imposes an $18 activation fee, I'd dispute it immediately as your lines are currently active already as they are. Good luck and let us know how it goes esp the upgrade from 650 to 755, I hate to burst your bubble but if 650s are not available anymore, they might give you a refurbed or a brand new 750, if available. No one else here would be as straight forward as I could be but some posters do tend to brag or exaggerate and I hate to see anyone get a huge let-down if things don't work out the way they expect to.

Yeah, SUNY (State Univ of NY) Farm (Farmingdale) and SUNY STONYBROOK,
ENGLISH...just a hop, a skip and a jump from where you live, neighbor...:hee:

LRB

[liglyrichbich]

I am having to actually "work" tonight so I won't be around the phone or the computer 'till after midnight. So I am posting this for LRB and anyone else who might know the answer or read this while I am "working."

I just checked my "eligibility" for a rebate based on how long I have had my phone. To my surprise, it came up that I am eligible for $150 rebate on a new phone.

I already have the SERO account with a new phone. And I really like that SERO plan, and will like it better if I can get Pick3 added to it. :hee:

So, I am wondering :thought: if I call retentions or SERO or somebody, if it is possible to connect that rebate to the SERO purchase I already have?!? The page had a code, like a UPC code, on the bottom of the page, so I asume it is tied into me, my phone, my account or something.

Would it be possible to have my SERO plan attached (grandfathered) to my old account and do it that way? I love the SERO plan and the new phone. But I can't keep it without some sort of rebate.

IT couldn't hurt to ask, but who should I call to ask?!? :confused:

What about going to a Sprint Store? Would it be possible for them to do something with it?

Inquiring minds want to know.

D*

You are confusing that with the UPGRADE CREDIT... nothing to do with the MIR... You actually got a bigger instant saving online when you purchased the 755. From MSRP of $579.99, they gave you $230 web special discount plus an instant saving of $100, making it $330 out of the $579.99 which left you $249.99 special online price for the 755. In addition, if you go to the REBATE Page that I sent you, (Click on the link) you will see that if you move fast enough, you could still send for the additional MIR of $100 by 1/12/2008 as long as you meet all the parameters of the Terms and Conditions ending your final cost @$149.99 after all those online savings and rebates, with the URANG code, you are really just paying $100 for your 755, Now, don't forget your Grat Letter of $115 or say, just a $100, your 755 would end up FREE and if you got $115, you would still make out another $15, not a shabby deal,:deal: I'd take it all day long, Darlen... Now, on the MIR, one of the stips would be to have a plan no lower than $34.99/mo before any add-on premiums and/or services. Good Karma is still on your side because that doesn't happen to include SERO plans, in other words, that stip doesn't apply to SERO Plans on the Rebate Program.

Forget about your UPGRADE CREDIT, that's a whole 'nother topic that I researched and posted a million postings ago. That's based on the MSRP, which doesn't tie you down to a 2yr, just as the word sez, UPGRADE, so if you're on a month to month (without the benefit (or is it a liability?) of a contract, you are just really upgrading your device @a discounted $150) price off the MSRP, not over and above the final web price as most people perceive. But since SEROs require a 2YR agreement, why not go for the most savings by purchasing a brand new device along with the greatest plan...? Makes more economic sense...? Hope it answered your question... Oh, I hate to type...:irked: :huh: :headbang2 Anyone wants to volunteer as my SECY...??? :hee:

[caseyatbt]

I have been reading the last 12-15 pages of post and I have 2 questions:
What is the Letter Of Gratitude?
What exactly is the Pick 3 that has been mentioned a few times recently?
I think it might be pick 3 other off network cell numbers that are treated like free MTM???
If that is right, is it available on the SERO plans?

[CallDon]

In addition, if you go to the REBATE Page that I sent you, (Click on the link) you will see that if you move fast enough, you could still send for the additional MIR of $100 by 1/12/2008 as long as you meet all the parameters of the Terms and Conditions ending your final cost @$149.99 after all those online savings and rebates, with the URANG code, you are really just paying $100 for your 755,

So you are saying the $34.95 requirement doesn't apply to the SERO PLAN?

Now, don't forget your Grat Letter of $115 or say, just a $100, your 755 would end up FREE and if you got $115, you would still make out another $15, not a shabby deal,

I have talked to SEVEN reps regarding the GRAT letter. And it has gone nowhere!! You and a handfull of others may have had luck with it, but not me.

Now, on the MIR, one of the stips would be to have a plan no lower than $34.99/mo before any add-on premiums and/or services. Good Karma is still on your side because that doesn't happen to include SERO plans, in other words, that stip doesn't apply to SERO Plans on the Rebate Program.

So I should just send in the 1/12/08 rebate and hope that I am covered? I guess so. :indiff: I can probably sell my 700p on CraigsList for $100 anyway.

D*

[MizzSprintPCS]

Ok I alway hear everyone talking about this SERO Plan. How can I found out more about this plan and is there anyway that I may can get it...:fingers::thought:

[caseyatbt]

What is the Letter of Grat?

[ffhamm]

What is the Letter of Grat?

a letter sprint sent out to thank loyal, long term customers.

Now expired

J

[ffhamm]

Ok I alway hear everyone talking about this SERO Plan. How can I found out more about this plan and is there anyway that I may can get it...:fingers::thought:

Read this thread from the beginning. That will answer all your questions. If you still have any after that ask them, it does get kind of overwelming.

J

[CallDon]

a letter sprint sent out to thank loyal, long term customers.

But they didn't send me one and I have been with them almost five years.

D*:mad:

[jumonjii]

But they didn't send me one and I have been with them almost five years.

D*:mad:

Maybe they don't like you.


I didn't get one either....or the 4 people's accounts I manage....

[ffhamm]

But they didn't send me one and I have been with them almost five years.

D*:mad:

I honestly dont know if they sent me one either and I have been a customer since the early 90's . Then again anything that looks like junk mail goes immediately to the shredder. ( I have screwed myself a few times by shredding important docs.)

Jeff

[liglyrichbich]

So you are saying the $34.95 requirement doesn't apply to the SERO PLAN?



I have talked to SEVEN reps regarding the GRAT letter. And it has gone nowhere!! You and a handfull of others may have had luck with it, but not me.



So I should just send in the 1/12/08 rebate and hope that I am covered? I guess so. :indiff: I can probably sell my 700p on CraigsList for $100 anyway.

D*

I'd say GO FOR IT...!!! :bang: LRB

[cruiserandmax]

I'e been using my new Touch for a few days now, and the plan they have me on is still Basic 200. Has this been resolved for anone without having to call in?

[titaniumSS]

But they didn't send me one and I have been with them almost five years.

D*:mad:

Don't feel left out, I've been with them almost 10 years now and got nothing :mad:

[bglenn130]

same here. haven't received a thing! I wonder how they decide what customers to send it to...

[dirty_sanchez]

I don't know how they determine who gets those notes :)

[PeekHoles]

My buddy works there he said he does not work to much in the billing system but he can read notes.

[no-sweat]

edit: nevermind! :)

[CallDon]

Don't feel left out, I've been with them almost 10 years now and got nothing :mad:

I did not actually receive the letter. And I discovered that, if you didn't receive it, you probably will NOT get the rebate/credit promised by that letter...that you did not receive in the first place. If it didn't come to you, then don't count on it.

When I called, ultimately it got down to one of three responses:

1) They could not retrieve my account
2) My phone number doesn't qualify...my tuff luck...period...no discussion.:irked:
3) Either "Number two" or I have to fax the letter to prove I got it. But no guarantees on anything.:irked:

Sure, LRB and a few others seem to have found someone to do it. But I had no such luck and did not have the time to continue to call back and speak to multiple people. Seven was my limit of arguing with folks who basically said the same thing over and over except for the ones who got nasty and argued with me. (Life is too short for such stress.)

And I was smiling the whole time:), trying to be nice...like everyone said to do.:) At least a couple of the people had obviously had a bad day and weren't even going to listen to me plead my case.

The SERO account is easy to get. Even with my less-than-stellar credit, they aproved me for three lines. My friend who has perfect credit was aproved for five lines. But she had three phone calls and two e-mails and they put her through heck...and she still has not found out why!:irked: And she is a new customer with a perfect credit score. There is no wonder Sprint gets such low scored in the "customer-service" department. If anyone had a better network, I would have been with them one year ago. But I stay because of the network. As long as they give me what I want, I can deal with a little harrassment from idiots.:rolleyes: After all, some of them are only doing their job. We all gotta make a living.

So it you are looking for a good plan, go for a SERO plan. But don't expect any rebates and don't take any advice as written in concrete...because it ain't!!!

D*:indiff:

[CallDon]

I'e been using my new Touch for a few days now, and the plan they have me on is still Basic 200. Has this been resolved for anone without having to call in?

If you find out, please let me know or post it here.

I have been trying to get into my new SERO account since it was started on 11/26 with no luck. Now, I discover that it is attached to my original OOC account as another line, or something, also under "BASIC 200" plan with no extras added. :confused: And the date is now 11/28 on that account.

Well dang! :scare:

EDIT: LRB said give it a few days and it will straighten itself out.

The only other phone I had was ATT for a year or two. I don't remember having this much confusion with them...but then, I didn't ask them for much either.:huh:

D*

[Rhacrick]

When I called, ultimately it got down to one of three responses:

1) They could not retrieve my account
2) My phone number doesn't qualify...my tuff luck...period...no discussion.:irked:
3) Either "Number two" or I have to fax the letter to prove I got it. But no guarantees on anything.:irked:

Sure, LRB and a few others seem to have found someone to do it. But I had no such luck and did not have the time to continue to call back and speak to multiple people. Seven was my limit of arguing with folks who basically said the same thing over and over except for the ones who got nasty and argued with me. (Life is too short for such stress.)

I seem to have had a little better luck in that department. I've only been with Sprint for 2 years. I didn't receive a "letter," per se, but a postcard. It had a $100 offer if I resigned by 11/30, just like the letter of gratitude did. I signed up online for SERO on 11/30 at about 10:00 PM or so, and called CS just under the 11:00 PM wire to get my $100 gratitude credit.

First rep I got said that because I'd opened SERO under a new account rather than simply extending my current account, there was nothing he could do. I asked him nicely what he suggested, and he didn't budge. So I thanked him, ended the call, and called back. This time I got a young lady who was sort of easily confused and had never heard of SERO. First she put me on hold and came back telling me that she was still confused, and was I telling her that I wanted the credit even though I intended to close my current account? I told her that I wanted to keep my service with Sprint, but under my new SERO account. At this point, she said she didn't know what SERO was, and was I saying "Zero" or "SERO"? I was placed on hold for another couple minutes, and she returned saying that she would gladly switch my current plan to SERO, extend my contract, and give me the credit. I apologized to her for the confusion and told her that I must have been unclear. I explained again that I had already signed up online for the new SERO account, and that I was sorry if I had misinterpreted the information in the letter that said all I had to do was sign up for a new two-year agreement. I think she must have had a supervisor listening at this point, because she was quiet for about 10 seconds or so and then said "Ok, sir, we will go ahead and apply the credit to your account, and once your new SERO account becomes active, it will be added to your current line on the same account." I thanked her and apologized for causing confusion, but she said "Oh, no problem, and I learned something new because of this call!" Afterward, I logged into my Sprint account online, and instead of a $64 balance, I had a $36 credit. So mission accomplished.

So there's a bit of inspiration for those of you trying to get the letter of gratitude applied, should that offer come about again.

Now I'm just waiting to see if I have any of the difficulties some others have had getting the correct SERO plan working on their new lines. Right now I'm getting the (common) "additional information is required" message, but I'm going to wait that out for a couple days and see what happens. I'm pretty confident that whatever happens, I'll be able to get it worked out with customer service.

Anywhere you have to deal with people, a portion of them will be knowledgable and helpful, a portion will lack one or both of those attributes, and a portion of them will appear as if they have nothing better to do than make things difficult for you. I believe that if you persist and always remain pleasant and reasonable, you will find someone who will find a way to work with you.

Anyone who's worked in a customer service position knows that you will try to find ways to help out people who are pleasant, polite, genuine, and seem to really need or deserve your help. People who are pushy, demanding, entitled, and generally unpleasant to deal with usually find that customer service will respond in kind. I am a firm believe that you catch more flies with honey than with vinegar, but you must remember that even honey will not catch every fly every time. I am also a firm DISbeliever in "He who shouts the loudest wins." It is entirely possible to be both assertive and pleasant.

Good luck everyone!! And good luck to me as I wait to see what happens this week.

Edit: Got too tied up thinking out my response and forgot to give a MAJOR shout out to LiglyRichBich for all your help! Your information informed me and gave me the confidence to talk to sales reps as if I knew what I was talking about, and I think that made a major difference in my getting this credit. Your dedication to the cause of helping others save a few important dollars is inspiring!

[CallDon]

I seem to have had a little better luck in that department. I've only been with Sprint for 2 years. I didn't receive a "letter," per se, but a postcard. It had a $100 offer if I resigned by 11/30, just like the letter of gratitude did.
I'm gonna start reading my mail from Sprint. Since I always pay my bill online, I never open my phone bills from the mail. I keep the bills unopened and throw the rest of the cards and stuff away.

D*

[titaniumSS]

If it comes with the bills I usually just ignore the crap in the envelope with my statement (my bill is automatically deducted through my bank account). Guess I should start reading that "crap" lol

[Rhacrick]

I am probably just a little bit more obsessive-compulsive than the average bear about at least glancing through junk mail before I toss it out. It's gratifying when I catch a winner like this $100 postcard, but often it's just a waste of about 2 minutes.

But as for mine, it was a stand-alone mailing. Kind of like a large postcard with a folded over flap. Usually the "crap" in the bill is just that...

[liglyrichbich]

I am probably just a little bit more obsessive-compulsive than the average bear about at least glancing through junk mail before I toss it out. It's gratifying when I catch a winner like this $100 postcard, but often it's just a waste of about 2 minutes.

But as for mine, it was a stand-alone mailing. Kind of like a large postcard with a folded over flap. Usually the "crap" in the bill is just that...


How ya coming along with your app...? Any word?

[Rhacrick]

How ya coming along with your app...? Any word?

Yeah... I had the "additional information needed" message still this morning. I called sales to check the progress and get a tracking number. She transferred me to someone else, who told me that it was simply waiting for them to tell me my credit status, and that now that they'd told me, it would ship out. Right after hanging up, the status changed to "Awaiting Fulfillment." That was about noon. Just a couple minutes later, it changed to "ENSEMBLE_ACTIVATION_ERROR." I had to go work with a patient, and by 2:00 the status changed to "CFO_REVIEW"...

That's what it still says. So for now, I'm still just playing the waiting game. They said they'll email me the tracking number when it ships. If I haven't heard anything by tomorrow, I will probably call them back and see if they have a tracking number for me. Sounds like my experience so far is pretty typical, and nothing to be uneasy about, so I'm just exercising patience... not always one of my strongest attributes.

[CallDon]

Yeah... I had the "additional information needed" message still this morning. I called sales to check the progress and get a tracking number. She transferred me to someone else, who told me that it was simply waiting for them to tell me my credit status, and that now that they'd told me, it would ship out. Right after hanging up, the status changed to "Awaiting Fulfillment." That was about noon. Just a couple minutes later, it changed to "ENSEMBLE_ACTIVATION_ERROR." I had to go work with a patient, and by 2:00 the status changed to "CFO_REVIEW"...

Mine also went through the "error" code and a couple of others. Then...suddenly...it was on its way.

PROBLEM NOW???

1) My account is still listed as Basic 200. With no extras.

2) I can't get on the internet with my new phone.

3) In addition, I suddenly can't get on the internet with my old phone either, both of which are supposed to be working. In about five minutes, I am going to try the ordeal at the Sprint store, to see if they can get the VISION working on one or both of them. I did all the resets, codes etc. But nothing worked yet. Update later.

D*

[cruiserandmax]

PROBLEM NOW???

2) I can't get on the internet with my new phone.


D*

Did you verify through your account on the Sprint website that the new phone has a power vision username and password set? Once logged in under Seetings&Passwords->PhoneAccess->(your new phone #)->... Entering a username and password there, and waiting a few minutes while it got sent to the phone, was what I did to gain internet access on the new phone.

I'm still stuck with the 200 Basic plan though... I'll give it towards the end of this week before calling in.

[liglyrichbich]

Yeah... I had the "additional information needed" message still this morning. I called sales to check the progress and get a tracking number. She transferred me to someone else, who told me that it was simply waiting for them to tell me my credit status, and that now that they'd told me, it would ship out. Right after hanging up, the status changed to "Awaiting Fulfillment." That was about noon. Just a couple minutes later, it changed to "ENSEMBLE_ACTIVATION_ERROR." I had to go work with a patient, and by 2:00 the status changed to "CFO_REVIEW"...

That's what it still says. So for now, I'm still just playing the waiting game. They said they'll email me the tracking number when it ships. If I haven't heard anything by tomorrow, I will probably call them back and see if they have a tracking number for me. Sounds like my experience so far is pretty typical, and nothing to be uneasy about, so I'm just exercising patience... not always one of my strongest attributes.


DStreling went thru exact same thing... you guys better be on the Cenro Xmas contest, if u don't know it's goin' on... ttyl, LRB

[ffhamm]

I know what you mean, but that wasn't really my point. I think it's crappy that Sprint doesn't put a time limit on this. Like you have to be a Sprint customer for x amount of years until you are allowed to get this. It's just irritating to know that someone who just signed up yesterday can get a better deal than someone who's been with them for close to 10 years. Not knocking on any new customer that does this on here, I'm just irritated with Sprint for this. Maybe that's just my product loyalty talking and 9 years of sticking with them, paying everything on time and in full.

Why be mad? Why should Sprint put a time limit on it? Just because you're not getting the rate you want, everyone without your tenure should suffer? A business shouldnt have to go around and try to cut their own throat. You shop interest rates dont you? Your lenders don't always offer you the best rate without some work do they? Go buy a house or a car, hell pay for any service. People that do their homework should be rewarded. The only gripe I have is that an existing customer has to jump through hoops to get a plan or discount. It should be as simple as asking for an established customer to do.

P.S. I've been a customer with Sprint since the early 90's and have payed full tilt pricing since then. I never took the time to negotiate or ask for special plans. Shame on me..but it is MY fault.

[leoloveflorida]

Did you verify through your account on the Sprint website that the new phone has a power vision username and password set? Once logged in under Seetings&Passwords->PhoneAccess->(your new phone #)->... Entering a username and password there, and waiting a few minutes while it got sent to the phone, was what I did to gain internet access on the new phone.

I'm still stuck with the 200 Basic plan though... I'll give it towards the end of this week before calling in.
I am having difficulty accessing the web as well and tried your method...although I'm not sure where to find "Phone Access"...I can't find this on the website.

Thanks

[cruiserandmax]

I am having difficulty accessing the web as well and tried your method...although I'm not sure where to find "Phone Access"...I can't find this on the website.

Thanks

Here's an image of where it appears for me.

[CallDon]

I am having difficulty accessing the web as well and tried your method...although I'm not sure where to find "Phone Access"...I can't find this on the website.

Thanks

I don't know how to fix it on your phone. But I just found out how to do it quick on the TREO 700p and 755p.

The Sprint Store where I usually go has had some major turnover in the staff, including moving out all the tech support for some reason, to two other stores. They only told me to call tech support and gave me the number.

So I called Tech support,sat on hold for awhile, then get a lady who finally said she was still on Y2K and had to send me to "advanced" tech support.

So I sat on hold some more until this poor girl got on the phone. She had a sick, migrain that was making her throw up, she was trying to rent a car but had no credit card and they required a $200 deposit and two forms of ID as in a bill with her home address...and I was calling HER for help?!?:scare:

Anyway, we worked through it with not much trouble at all. I tried to make her laugh and gave her a simple cure for her migrains. When we actually "did the thing" on the phones, it only took a minute or so. First the new phone, then the 700p. Took only a minute or so per phone and now both are on the internet, PowerVision.

Next project, to work on that rebate and try to add Pick3.

D*

[jumonjii]

Should've told her to go to Walgreens, or CVS, or RiteAid and get one of those throw away prepaid credit cards to use.

[dirty_sanchez]

Well after getting my SERO lines and being happy with the plan the porting part of the plan is not going as smoothly. First call I got a lady who a little unsure of herslf on how to handle this so she told me she would call me back the next day. No call came so I called again and talked to another lady. She sounded confident but the call dropped and I couldn't get her back. Then I call again and talk to some guy. He put me on hold for about 20 minutes and a project manager came back on and informed me that I could not port a number from a OOC line over to a SERO account. It was against the rules. I explained to her that I was told I could reserve the lines and then bring them over to my SERO lines. SHe didn't seem to care one bit.

So now I am here still carrying around 2 phones. What should I do. Keep calling back? Call a different number?

[liglyrichbich]

Well after getting my SERO lines and being happy with the plan the porting part of the plan is not going as smoothly. First call I got a lady who a little unsure of herslf on how to handle this so she told me she would call me back the next day. No call came so I called again and talked to another lady. She sounded confident but the call dropped and I couldn't get her back. Then I call again and talk to some guy. He put me on hold for about 20 minutes and a project manager came back on and informed me that I could not port a number from a OOC line over to a SERO account. It was against the rules. I explained to her that I was told I could reserve the lines and then bring them over to my SERO lines. SHe didn't seem to care one bit.

So now I am here still carrying around 2 phones. What should I do. Keep calling back? Call a different number?

ALL I NEED IS A TECHIE THAT HANDLES ENSEMBLE ACCOUNTS...!!! IT'S BEEN 10 REPS and 46 mins and counting...

[dirty_sanchez]

ALL I NEED IS A TECHIE THAT HANDLES ENSEMBLE ACCOUNTS...!!! IT'S BEEN 10 REPS and 46 mins and counting...

? :)

[liglyrichbich]

? :)

Sorry, Dahling... I was very frustrated... posted on the wrong thread... has something to do with thoswe friggin' sex sites unsolicited texts I've been gettin on my newest device, having them blocked by Tech Support...:headbang2

[liglyrichbich]

Sorry, Dahling... I was very frustrated... posted on the wrong thread... has something to do with thoswe friggin' sex sites unsolicited texts I've been gettin on my newest device, having them blocked by Tech Support...:headbang2



Ended up changing my number...

[LoDown3]

questionnnnn!
I want to upgrade to the Q9c, but I think power vision may be required. I share an account with 2 other phones but would love to take my number to a SERO account for myself.

...sprint has screwed me in the past and i havent complained or asked for anything ever really (probably out of sheer laziness if anything)--they messed up my grandfathered original vision plan with the free unlimited texts, now we pay for it....

could they match a SERO plan, get me my unlimited texts back and my q9c straight up??
Could i pm someone who was in a similar situation for more info? (ligly ur always great with info)

[rebelx]

Greetings all,

I, like many of you, have taken the plunge into SERO. In doing so, I have left T-Mobile in my wake, possibly for life.

I started trolling the boards about two days ago, and am still confounded by the sheer number of various support departments that Sprint has (i.e. ecare, retentions, customer care, etc). This is nothing like what T-Mo offered and I hope that this is a good thing.

I got confirmation emails (with order confirmation numbers, etc) soon after my order was put through. I also did not have to provide an initial deposit (I think...unless they'll request one from me at a later time).

I even got an email that says "Order Shipped," yet when I attempt to check the status of it, I get the dreaded "ENSEMBLE_ACTIVATION_ERROR" beast. When I attempt to check the status manually (by entering the order number in the text box), I get a white screen with the ominous words: Error 500:. Blast. And I'm not referencing the popular T-Mobile product.

Update: As I refreshed the page, I got a new message: This order has not shipped as additional information is required to complete the processing of your order. Please contact us at 1-866-860-6307 between the hours of 8am - 9 pm EST Monday through Friday, and 10 am - 9 pm on Saturday. I received this email as well, something in regards to activating my phone. I find this odd, because T-Mobile handled the activation (I ordered over the phone) by themselves. I really didn't do anything. I'll give them a call tomorrow during their business hours.

You all seem to be a nice bunch. Some of you scare me slightly, but I believe that is to be expected with a group of individuals hell-bent on saving money and "screwing the guy."

Adios former cellular company,
rebelx

[Rhacrick]

In doing so, I have left T-Mobile in my wake, possibly for life.

You all seem to be a nice bunch. Some of you scare me slightly

Ihad T-Mobile about 4 years ago. I don't know whether they've gotten any better since then, but when I had that service, I was nothing but unhappy. And I'm not that difficult to please. Dropped calls, crappy coverage, and then they took away Jamie Lee Curtis and gave us Katherine Zeta Jones...

As for your last quote, my girlfriend happened to sit up and look over my shoulder as I was looking at your post. She spotted that line before I did, and she got a very good laugh out of it. Just thought I'd pass that along, and she appreciated it a little extra because she's feeling pretty sick tonight.

Good luck with everything. I think the error codes are just ghosts in the system, and if what I've read is typical, they should resolve themselves. That's what I'm hoping, anyway.

[liglyrichbich]

Greetings all,

I, like many of you, have taken the plunge into SERO. In doing so, I have left T-Mobile in my wake, possibly for life.

I started trolling the boards about two days ago, and am still confounded by the sheer number of various support departments that Sprint has (i.e. ecare, retentions, customer care, etc). This is nothing like what T-Mo offered and I hope that this is a good thing.

I got confirmation emails (with order confirmation numbers, etc) soon after my order was put through. I also did not have to provide an initial deposit (I think...unless they'll request one from me at a later time).

I even got an email that says "Order Shipped," yet when I attempt to check the status of it, I get the dreaded "ENSEMBLE_ACTIVATION_ERROR" beast. When I attempt to check the status manually (by entering the order number in the text box), I get a white screen with the ominous words: Error 500:. Blast. And I'm not referencing the popular T-Mobile product.

Update: As I refreshed the page, I got a new message: This order has not shipped as additional information is required to complete the processing of your order. Please contact us at 1-866-860-6307 between the hours of 8am - 9 pm EST Monday through Friday, and 10 am - 9 pm on Saturday. I received this email as well, something in regards to activating my phone. I find this odd, because T-Mobile handled the activation (I ordered over the phone) by themselves. I really didn't do anything. I'll give them a call tomorrow during their business hours.

You all seem to be a nice bunch. Some of you scare me slightly, but I believe that is to be expected with a group of individuals hell-bent on saving money and "screwing the guy."

Adios former cellular company,
rebelx

Hail and Farewell, Hello and Goodbye, or Rather "Good-Bye and Hello"

Well, Welcome to the Neighborhood, Rebelx...
You all seem to be a nice bunch. Some of you scare me slightly, but I believe that is to be expected with a group of individuals hell-bent on saving money and "screwing the guy."

While the above statement is true that we all seem to be a nice bunch, a group of individuals hell-bent on saving money, as I clearly see, you as well are, which drove you to this neck-a-the-woods, we're all here to help each other do just that... Save money... although, I totally dis-agree and take tremendous offense on the second half of your statement on behalf of our team on "screwing the guy".
That's a "Hell of a Way" to make an entrance into a brand new territory. I'd read all about the new territory I am about to swagger into before I let some co*ky statement out of my mouth... You just never know how "VERY NICE OF A BUNCH" we could be here at SU. If I were the Noobie, I'd read all about the new territory to figure out what standards they hold, if it's rather up to par to the guys next door, or not at all. Further, no one that I am aware of in these forums cares or is impressed with someone's struggle to sound articulate. Our common goal, TO SAVE SOME $$$, THERE IS NO MORE POWERFUL...

[Rhacrick]

I totally dis-agree and take tremendous offense[/B] on the second half of your statement on behalf of our team on "screwing the guy".
That's a "Hell of a Way" to make an entrance into a brand new territory.

In his defense, I'm certain that he didn't mean any offense to anyone. It's very tough to be a new member in a tight-knit community, especially when his first post is attacked so quickly.

Ligly, I have tremendous respect for all the help you give to anyone here who asks for it, and I don't mean to downplay your efforts. You're fantastic. But I think Rebel X was really reflecting the way that the SU community keeps "the guy" from "screwing" us. I'm sure he didn't mean to imply that we are doing anything unethical or dishonest.

He was expressing a tongue-in-cheek rebellion against "the establishment." We've got "big government," "big tobacco," "big pharma," and now "big cellular." :lol: And you must admit, in regard to his "some of you scare me a little" comment, that some people's quick-to-attack nature on here makes that a kind of funny statement.

Anyway, let's all stick together and keep making this a wonderful, helpful community. No need for anyone to feel unwelcome unless they really show themselves to be a nuissance.

[rebelx]

In his defense, I'm certain that he didn't mean any offense to anyone. It's very tough to be a new member in a tight-knit community, especially when his first post is attacked so quickly.

Ligly, I have tremendous respect for all the help you give to anyone here who asks for it, and I don't mean to downplay your efforts. You're fantastic. But I think Rebel X was really reflecting the way that the SU community keeps "the guy" from "screwing" us. I'm sure he didn't mean to imply that we are doing anything unethical or dishonest.

He was expressing a tongue-in-cheek rebellion against "the establishment." We've got "big government," "big tobacco," "big pharma," and now "big cellular." :lol: And you must admit, in regard to his "some of you scare me a little" comment, that some people's quick-to-attack nature on here makes that a kind of funny statement.

Anyway, let's all stick together and keep making this a wonderful, helpful community. No need for anyone to feel unwelcome unless they really show themselves to be a nuissance.


Exactly! I meant no offense, friends. I was rather referencing the point-in-fact that our new oppressors, wireless companies, have finally met their "match," so to speak. Although I understand that the priveleged (those that have gotten fantastic deals from our wireless company, which officially for me, as of today, is Sprint) pales in comparison to the majority of the populace which pays full price for every single service or feature. I'm continually sickened by the populace that is strung along by wireless companies in their access and utilization of new devices and technology. To have finally found a plan that allows for at least some measure of new technology freely invested into my rate plan is quite extraordinary.

Again, I meant no offense, if anything, I've taken much from this forum in such a short amount of time. After reading about the "retentions" department of Sprint and what they can do to keep a customer, I went and called T-Mobile's "retention" department to see what my options were. I used many of the same strategies and techniques utilized by many of you, and I'm now getting my rate plan price waived for the next three months (I still need to pay tax). If it weren't for all of you wanting to "screw the guy," that would've never happened. I would've been forced to leave the company with no measure of compensation at all.

Sprint activations told me my phone would be on the way. And as a new Sprint noobie, I'll be appreciating all the help I can get.

Thanks much,
rebelx

[rebelx]

Further, no one that I am aware of in these forums cares or is impressed with someone's struggle to sound articulate.

I would just like to comment on that little portion before I take off for class.

I don't really find that my prose is anything but difficult to deliver. I do not need to struggle to sound as I do, nor do I need to consult a dictionary every other sentence. This is the way I write. I don't have an issue with slang or net lingo, I don't see why you should have a problem the way I write.

Edit: It seems my longer post in regards to some other issues went unposted. I believe I may need to wait the 24 hours before it shows up. Darn.

[Rhacrick]

Well America, the tides appear to have shifted favorably. My status is now ASI-FULFILLMENT. So keep the faith and have patience. Ligly will steer you right.

[Tomas]

Welcome to the zoo, rebelx. :)

I have no problem with your use of English, and in fact greatly prefer posts that can be clearly and simply read instead of puzzled out and guessed at. I suppose a portion of that comes from being a writer.

As to stepping into a large new-to-you group, it is frightening to a newcomer. I've been posting to assorted groups since June of '82, and it has always been like that. An excellent example of why this is so is liglyrichbich's instant attack on you. Sorry!

Your observation about "screwing the guy" is in some cases right on. Most are here from an interest in the subject, some to learn to correct problems, some to help save money, but indeed, some to "screw the guy."

Signatures that proudly proclaim things like "$20 a month for 2500 minutes, vision, texting, 6PM N&W" or "2000AT, 6PM NW, UL Vision, UL text, roaming and I haven't paid anything for a year" reflect folks proud of their scams of the company, and proud to have the rest of us paying for their service.

I'm sure that some of 'em have good excuses, or even have valid explanations, but that is not how it reads.

Again, welcome, and I hope your quest for SERO works out just fine.

Tom

[CallDon]

Edit: It seems my longer post in regards to some other issues went unposted. I believe I may need to wait the 24 hours before it shows up. Darn.

Hey Rebelx, welcome to SU. I almost switched to TMobile one year ago when I got my first Treo. On this group, I found Sprint employees who hated and cursed customers and Sprint employees who LOVED the customers and did all they could here to help them out.

In my experience of having sprint almost 5 years, I think the customer service overall seems to be below par...many times you have to call allot and talk allot to get the job done. But I kept Sprint for the network, which I found to be as good as we can expect in the USA. Even the T-Mobile guys told me that TM could not do what I wanted it to do.:indiff: So I stayed with Sprint.

Read everything and don't take anyone's advice until you check it out with at least three Sprint sources. It will take at least three phone calls until you find two people with Sprint who can agree with each other.

I hope you enjoy Sprint. TM had a couple of phones I really liked, but they lacked the network. Enjoy your new Sprint phone.

D*:)

[caseyatbt]

Well after getting my SERO lines and being happy with the plan the porting part of the plan is not going as smoothly. First call I got a lady who a little unsure of herslf on how to handle this so she told me she would call me back the next day. No call came so I called again and talked to another lady. She sounded confident but the call dropped and I couldn't get her back. Then I call again and talk to some guy. He put me on hold for about 20 minutes and a project manager came back on and informed me that I could not port a number from a OOC line over to a SERO account. It was against the rules. I explained to her that I was told I could reserve the lines and then bring them over to my SERO lines. SHe didn't seem to care one bit.

So now I am here still carrying around 2 phones. What should I do. Keep calling back? Call a different number?

Any update on the line porting yet? Before I take the plunged I need to see what it takes to accomplish the porting and I am also waiting for Sprint to get the red Centro back in stock for my wife.

[CallDon]

Quick Customer Service Story:

I got SERO on my new line which has somehow been added to my original OOC account as a second line. When I got the new phone, the Powervision was not working, error67 and other errors. So yesterday afternoon I dropped by the Sprint store and was given the customer service number to call...an 866 number.

So I called the 866 number and spent some time on hold. This was the girl who had the migraine headache and whined all through the phone conversation. I asked her if that call(s) counted against my minutes. She said "NO" because I had called customer service.

My billing cycle begins on the 1st of the month which was Saturday, the 2nd was Sunday. So Monday was the first day to use my minutes. Today I checked my minutes and found I had over 40 minutes used on both of my phones from those calls yesterday. So...I called *2.

The high-voiced person who answered said their name so fast I could not hear it. At one point I said "Yes Mam" and was quickly rebuked that it was a man, not a female. The phone call started off as an annoyance to that person and went downhill from there.

He said there was nothing he could do about my used minutes even though the Sprint store told me to call that 866 number instead of *2 and even though the Sprint CS person told me it would NOT count against my minutes.

Finally he/she gave me 100 bonus minutes between the two lines.

Gosh...Sprint customer service SUCKS in general. I was a paying customer, paying for two lines and two phones. I had a problem. It was like a trip to the dentist to get that guy to see the error of not one, but TWO Sprint employees, costing me time on two cell lines. Why did he have to be such a jerk?!?:irked:

He got POed at me again at the end of the call when I could not understand him completely. So I ended the conversation without dealing with my other two problems.

If ya don't like people, then get a f***ing different job. But don't take it out on customers who have a problem. :irked:

I had two more issues but was not about to bring them up to him. He was ready to answer "No" to anything I said at that point.

Yesterday, I get the girl with a migrain headache who was having her own problems renting a car. :rolleyes: Then today I get a guy who sounds like a girl, who talks so fast you can't understand him and who gets mad when you call him ma'm. Like I said above, I like the Sprint network. But the customer service is HORRIBLE! Where do they hire these people?!?:huh:

[CallDon]

BASIC 200 - - When Does It Change ??

So when does the "Basic 200" change to SERO on your plan? I am getting a bit worried as I use more minutes. How long does it take to change from Basic200 to whatever they call the plan?

???

ALSO...I want to call CS and add Pick3 to my SERO, even if it cost me $5/month. It's worth it for me. Is there a guidline/suggestion on how long to wait before calling to add something like that?

Inquiring minds (several of us) want to know.

D*

[ffhamm]

BASIC 200 - - When Does It Change ??

So when does the "Basic 200" change to SERO on your plan? I am getting a bit worried as I use more minutes. How long does it take to change from Basic200 to whatever they call the plan?


D*


Mine was fixed in a day or so... You should probably set aside a few hours to get passed around through customer service untill you can find someone that knows how to fix it!

Good luck!!!

Jeff

[CallDon]

Mine was fixed in a day or so... You should probably set aside a few hours to get passed around through customer service untill you can find someone that knows how to fix it!


So you are saying that it doesn't resolve itself as some have said and that I have to call CS to get it fixed??

:huh:

Well, I don't mind the time if my phone battery can handle it. I still want to add Pick3 if possible. That would make this the (almost) perfect plan. And half what I have paid for the past few years.

D*

[Stevie_g]

Well after getting my SERO lines and being happy with the plan the porting part of the plan is not going as smoothly. First call I got a lady who a little unsure of herslf on how to handle this so she told me she would call me back the next day. No call came so I called again and talked to another lady. She sounded confident but the call dropped and I couldn't get her back. Then I call again and talk to some guy. He put me on hold for about 20 minutes and a project manager came back on and informed me that I could not port a number from a OOC line over to a SERO account. It was against the rules. I explained to her that I was told I could reserve the lines and then bring them over to my SERO lines. SHe didn't seem to care one bit.

So now I am here still carrying around 2 phones. What should I do. Keep calling back? Call a different number?


Dirty, Any update?
-g-

[Chuck_IV]

Well after getting my SERO lines and being happy with the plan the porting part of the plan is not going as smoothly. First call I got a lady who a little unsure of herslf on how to handle this so she told me she would call me back the next day. No call came so I called again and talked to another lady. She sounded confident but the call dropped and I couldn't get her back. Then I call again and talk to some guy. He put me on hold for about 20 minutes and a project manager came back on and informed me that I could not port a number from a OOC line over to a SERO account. It was against the rules. I explained to her that I was told I could reserve the lines and then bring them over to my SERO lines. SHe didn't seem to care one bit.

So now I am here still carrying around 2 phones. What should I do. Keep calling back? Call a different number?

I'd keep trying, many people have been able to do it. However I would try in the mornings. I don't know why, but I tend to get better, more knowledgeble people, in the morning.

[dirty_sanchez]

Any update on the line porting yet? Before I take the plunged I need to see what it takes to accomplish the porting and I am also waiting for Sprint to get the red Centro back in stock for my wife.

Sorry it took so long for the update. I just got home and had to figure out where I left off. Anyway, I tried again late last night and got a girl named Katie. Pretty nice and after putting me on hold for 10 minutes came back on and told me I'd have to talk to her supervisor. I thought, uh oh, here we go again. The supervisor told me the same thing that since the line was Sero I couldn't switch it the OOC number over to it. So again I calmly explained thqt I was told I could reserve the numbers and then port them over after I cancel OOC. It was like a light bulb turned on in her head. She put me on hold and then came back after about 5 minutes. She said, "Sir I think we can do that". I was exstatic until she then informed me that she needed a land line number so she could call me and I could program the phones while she stepped me through it. I informed her that I had no land line and I only use PCS. :( Finally I had the opportunity to accomplish the port only to be let down by a lack of land line. She told me to call back from work the next day and they could do it. She also told me that she had calcelled my 3 OOC lines and the numbers would be on hold for 45 days. But they would still need reserved. I told her I was worried that whomever I called would be clueless and I'd have to start all over again in the process. She told me she would put notes on my account and it should be easy to do this. So now it's like 11pm and I realize I will not be in the office the next day. I was planning on doing fieldwork all day long. So I get this idea to go across the street to a payphone and do it that way. I called the number and talked to a really sweet nice girl named Tiandra. She seemed to have no problem understanding what I wanted to accomplish and immediately got the ball rolling. Her first task was to reserve the two numbers I had on hold. This amazingly required her to use some type of chat client with some type fo Sprint department. To my horror the group that handled reserve chat requests had closed for the night at 9pm CST. But she was able to email someone and get my two numbers reserve tickets? Whatever that meant. She advised me to call back first thing in the morning and the numbers should be reserved and ready to go. :thought: Man what a hassle. Funny thing is she also told me that I didn't need to be on a landline to do the switch. SHe said I can call on one centro and switch the other. Then hang up and they can call me on the other centro to fix the first one. lol So this morning at 6am when they open I called them up. Immediately I was put on hold and after spending 50 minutes making my coffee, packing my lunch, and getting my things together I finally got through to a rep. She said, "Sorry sir I'm going to have to tranfer you to someone on the new ensemble." I said, "Your kidding, will I hve to wait another 50 minutes?" and she laughed and said I should get right through. Needless to say she tranferred my call and all of a sudden the operator comes on and says I dialed the wrong number!!!!!!!!!!!! Oh my god was I pissed. So I look at my watch and it's time for me to leave for my fieldwork. So I was not able to call back. So as of yet it's still unresolved :( I'm going to call here in a few minutes and try to get this finished. lol

Sorry if there is typos and incomplete thoughts as I am drained right now.

[dirty_sanchez]

Another update. Been on the phone with Sprint for over an hour. Still no go. Told the guy I wanted to transfer 2 reserved numbers over to my two centros. After trying several times and said he kept getting an error. He tried this "Chat Client" thing too and just like the girl last night was not able to get ahold of anyone? WTH? Does Sprint not have anyone manning this rediculous chat client? You'd think that a department like that would have actual phone numbers where their employees could call to talk to them rather than firing up a chat client. His advice is to wait till tomorrow and try again. :( So now I still have over 150 contacts that don't have my current number and will get a busy signal when they call my main number.

I love the value in the SERO plan and I love the features and capabilities of my Centro, but in all honesty I'm bordering on meltdown right now. (Keep in mind I am keeping it calm with the CSR's because I know it's not always their fault). I have never seen a company that is so seperated and unaware of itself. So poorly organized and unable to get things done. This is the number one reason Sprint has a bad reputation in the industry. It's not for the technology, it's for their service...........

[rebelx]

Welcome to the zoo, rebelx. :)

I have no problem with your use of English, and in fact greatly prefer posts that can be clearly and simply read instead of puzzled out and guessed at. I suppose a portion of that comes from being a writer.

As to stepping into a large new-to-you group, it is frightening to a newcomer. I've been posting to assorted groups since June of '82, and it has always been like that. An excellent example of why this is so is liglyrichbich's instant attack on you. Sorry!

Your observation about "screwing the guy" is in some cases right on. Most are here from an interest in the subject, some to learn to correct problems, some to help save money, but indeed, some to "screw the guy."

Signatures that proudly proclaim things like "$20 a month for 2500 minutes, vision, texting, 6PM N&W" or "2000AT, 6PM NW, UL Vision, UL text, roaming and I haven't paid anything for a year" reflect folks proud of their scams of the company, and proud to have the rest of us paying for their service.

I'm sure that some of 'em have good excuses, or even have valid explanations, but that is not how it reads.

Again, welcome, and I hope your quest for SERO works out just fine.

Tom

Thank you good sir. It seems as if I'd gotten off on the wrong foot with this community from the get-go. It's good to know that there's at least a few people that are on my side.

As for my SERO update...the phone has shipped, and now I'm officially a slave for the next two years. Sweet freedom, here I come!

[Stevie_g]

..... So now I still have over 150 contacts that don't have my current number and will get a busy signal when they call my main number........

Dirty,
I am following your situation closely as I am about to make the same move myself. So please keep with the updates.

As an option to your problem above how about getting 1 throw a way phone and port each number to that then to the centro and do it again for the other number? Not the best option, but a solid option none the less.

Keep us updated.
-g-

[The SPCS Guy]

Welcome to the zoo, rebelx. :)

I have no problem with your use of English, and in fact greatly prefer posts that can be clearly and simply read instead of puzzled out and guessed at. I suppose a portion of that comes from being a writer.

As to stepping into a large new-to-you group, it is frightening to a newcomer. I've been posting to assorted groups since June of '82, and it has always been like that. An excellent example of why this is so is liglyrichbich's instant attack on you. Sorry!

Your observation about "screwing the guy" is in some cases right on. Most are here from an interest in the subject, some to learn to correct problems, some to help save money, but indeed, some to "screw the guy."

Signatures that proudly proclaim things like "$20 a month for 2500 minutes, vision, texting, 6PM N&W" or "2000AT, 6PM NW, UL Vision, UL text, roaming and I haven't paid anything for a year" reflect folks proud of their scams of the company, and proud to have the rest of us paying for their service.

I'm sure that some of 'em have good excuses, or even have valid explanations, but that is not how it reads.

Again, welcome, and I hope your quest for SERO works out just fine.

Tom

While I agree with a lot you say, I am just wondering why it has to be a scam to have the "goodies"?
How about we just called and asked for it and got it?
I asked the dude last week if there was anything for free, and he gave me free 6PM on my SERO line (I didn't curse him out or threten him, just asked, and actually asked as a joke!), so it's not always about a scam.
And if you pay full price, then be happy, or join the crowd big bro. Get it while the gettin' good! LMAO!!!

JE

[ffhamm]

So you are saying that it doesn't resolve itself as some have said and that I have to call CS to get it fixed??

:huh:

Well, I don't mind the time if my phone battery can handle it. I still want to add Pick3 if possible. That would make this the (almost) perfect plan. And half what I have paid for the past few years.

D*

I called on mine right away, and the guy I spoke to said I had the right plan but it wasn't being shown correctly. I got off the phone and a day later it was fixed.

Jeff

[CallDon]

I called on mine right away, and the guy I spoke to said I had the right plan but it wasn't being shown correctly. I got off the phone and a day later it was fixed.
Jeff
Hi Jeff, who did you dial into? *2, *3 or what?

Thanks,

D*

[liglyrichbich]

One thing I've learned over the years of dealing with Sprint... Playing the Numbers Game... Having a Very Low Tolerance in the Waiting Game Dept, It's been a rule of thumb of mine That if nothing happens in 10, 15 minutes max and I'm getting nowhere with a regular rep or an arrogant supv and/or manager, I say "Thanks people for nothing, make yourselves a Fabulous Day...!!! Then hang-up...Then I say "NEXT"... Try another toll-free or another agent until I find someone who's on the same page as I am. No sense allowing anyone insignificant make or break my day for me. Last conversation last night to resolve my unsolicited sex site text messages issue which incidentally were coming in every few minutes with the annoying alerts resulted in Tech Dept's giving me a brand new number. I brought up the fact that a lot of our fellow members are having a tough time transferring their numbers more than ever from the old line to the new line (without mentioning SERO, of course). The response was, any CS can do it as long as the account they're handling during the phone call belongs to the corresponding billing system. The wait time is spent waiting for that in-between representative... So there...:hee: Gotta get back to the PMs...

I must also thank you and commend you guys for doing an unbelievable job helping and encouraging each other to "stick it out" and stay with it until all your current issues are resolved with SPRINT. Never had the chance to get on board the last few evenings to let you know that my 1-week old latest SERO was listed as SPRINT F&F 500, instead of the SERO F&F 500 which I knew was a SERO having had it applied online. Last time I looked, it was titled the way it should... KEEP FAITH...!!! :hee: Thanks for your tremendous generosity and all your $U Dollar donates... HAPPY CHANNUKAH...!!!

LRB

[OGGrey]

I started my ordering process online early Sunday morning, but during the final stages of my order after clicking the confirm button the page went blank and showed some sort of error. I've been patient, but I haven't received an email as of yet. So after waiting a couple days am I right in assuming that the order didn't go through? Isn't the email confirmation pretty much "instant"?

[Tomas]

I dunno about your order, but when mine originally failed with an error on-line, the order had NOT been place and I had to order via phone from the SERO sales folk.

Tom

[Chewieez]

I have a question about the different billing systems. What if your old account is on P2k (or whatever it's called) and the new SERO line is on Ensemble; can you post the number?

My wife talked to three different Sprint Reps who said since her two numbers are on two different billing systems, that they have no way of moving her number over. Is this really true?

Thanks!

[cruiserandmax]

After 5 days of seeing my plan show up as 200 Basic (and seeing my data and text usage go up, up up..) I finally decided letting it go without calling anyone would just lead to more trouble later. So I first called the SERO order support number (800-639-6114), where I quickly got Crystal, who understood that I should have the SERO 500 plane, but she had to transfer me to customer care to deal with it. About 15 minutes on hold and I get Sherry(?) who asked for my PCS number, then said that plan is on a new database and I had to be transferred again. A few more minutes then I got Warren (in tech support). I explained the problem to him- he said he just needed the employee email I used and he could get me correctly onto the SERO 500 plan. When I started to read it off: savings@... he said no-no the *employees* email. I said that was it- and he entered it in, and then sounded surprised that it worked. It only took him about 5 minutes from that point and then he said I was now on the SERO 500 plan. I double checked the free unlimited text and he said it wasn't part of the plan, and asked where I saw that- I said it was part of my order but he could also see it if he looked at sprint.com/SERO. It then took him just another few minutes to add free unlimited text...

Now online account access is temporarily down, so I have to wait a bit to confirm that it all worked.

That's my story on the Basic 200 issue so far...

[liglyrichbich]

I started my ordering process online early Sunday morning, but during the final stages of my order after clicking the confirm button the page went blank and showed some sort of error. I've been patient, but I haven't received an email as of yet. So after waiting a couple days am I right in assuming that the order didn't go through? Isn't the email confirmation pretty much "instant"?


If the page went white, I'd check my credit card if anything went through as far as charges go, it would show either the amount of your order or a few $$$ just to check the legitimacy of the CC... Then it washes away in a few days and you'd see your account with Sprint was where it was billed. If nothing was charged, (CC's get charged in real time) your order didn't go through, you have to re-do... Pick 3 for $5/mo is one of the boxed choices available as an add-on along with Power Text Messaging $10/mo (automatically checked Free if order is placed w/in Promo period till 1/31/2008, See previous posting on it)
It is also a good idea to file away, capture or print for your own reference the order pages as you go along since sometimes, the time-outs could be longer than usual. Since you didn't generate any instant confirmation via a check-out receipt with an order number on it, I'd re-do your order... Better yet, see the latest email I sent a few days ago if you haven't read it...

Make yourself a great day...! :hee:

LRB

[porkozone]

I started my ordering process online early Sunday morning, but during the final stages of my order after clicking the confirm button the page went blank and showed some sort of error. I've been patient, but I haven't received an email as of yet. So after waiting a couple days am I right in assuming that the order didn't go through? Isn't the email confirmation pretty much "instant"?

I had the same experience as Tomas. I don't remember the error exactly (but it should be in an earlier post by me) but if that's the error you got, I feel pretty confident that your order will not go through...I even checked with my credit card company...and while the $1 pre-authorization charges showed up for each time I tried (4-5 times over the course of a couple days and different machines, browsers and Mac vs PC attempts), there was never a real charge, and those $1 pre-auths just fell away eventually.

I'm pretty sure you are getting the error b/c you have an existing account with Sprint, and that's gumming up the works. I don't know why some get stopped up front like this, and others are allowed to place the order then get a notice that it was cancelled later, but that seems to be the issue.

You will most likely have to call in, unfortunately.

[liglyrichbich]

OGGrey
Here's a problem
I started my ordering process online early Sunday morning, but during the final stages of my order after clicking the confirm button the page went blank and showed some sort of error. I've been patient, but I haven't received an email as of yet. So after waiting a couple days am I right in assuming that the order didn't go through? Isn't the email confirmation pretty much "instant"?


I had the same experience as Tomas. I don't remember the error exactly (but it should be in an earlier post by me) but if that's the error you got, I feel pretty confident that your order will not go through...I even checked with my credit card company...and while the $1 pre-authorization charges showed up for each time I tried (4-5 times over the course of a couple days and different machines, browsers and Mac vs PC attempts), there was never a real charge, and those $1 pre-auths just fell away eventually.

I'm pretty sure you are getting the error b/c you have an existing account with Sprint, and that's gumming up the works. I don't know why some get stopped up front like this, and others are allowed to place the order then get a notice that it was cancelled later, but that seems to be the issue.

You will most likely have to call in, unfortunately.

NOTHING HAPPENED THERE... *IT's a NUMBERS GAME... If first attempts fail,
TRY AGAIN UNTIL DESIRED RESULTS ARE ACHIEVED... (Dread the idea of dialing that "magic #.....*2, I'm ALLERGIC to it, I avoid it at all costs... besides, there is nothing to refer to...w/just be tons of frustration :headbang2 :frustrate and a waste of time getting the runaround... My time is PRECIOUS and EXPENSIVE) LRB
(*If at first you don't succeed, try and try again)

[porkozone]

OGGrey, if you want to keep trying the online ordering until it finally works, go ahead - but I'm pretty confident in that situation you will never get a successful order. That is based on my experience, and reports of others in the same situation.

It appears that as you go through the checkout process online, the first steps go through with the order - I know the $1 pre-auth did. What I didn't find out is whether it also initiated the hard credit check on you as well...that's what it says it's doing in one of the progress bars that I would get before I would get the error (it wouldn't always show that progress bar, but it did during several of my attempts). IF (big if) it IS running the $1 auth and starting a credit check, it COULD mean that by trying several times and getting errors, you could actually be having multiple credit checks happening on you for no reason, which would be a bad thing for your credit rating.

As I said, I never found out if that was the case or not, but it's something to note. It would be a bad system design on Sprint's part to do it that way, but you never know. If so, then there is a very valid reason NOT to "just keep trying, so you can avoid calling in".

Feel free to prove me wrong, though. If you eventually get a successful order online (with an existing account) after repeated errors, that doens't end up causing you to call in anyway (because it gets cancelled for having an existing count AFTER it goes through online) - please post those results here. I'd be happy to be proven wrong, b/c I know if you could get it to process all the way through online (without later being cancelled), it would be a glorious thing - because calling IS a crapshoot.

[liglyrichbich]

OGGrey, if you want to keep trying the online ordering until it finally works, go ahead - but I'm pretty confident in that situation you will never get a successful order. That is based on my experience, and reports of others in the same situation.

It appears that as you go through the checkout process online, the first steps go through with the order - I know the $1 pre-auth did. What I didn't find out is whether it also initiated the hard credit check on you as well...that's what it says it's doing in one of the progress bars that I would get before I would get the error (it wouldn't always show that progress bar, but it did during several of my attempts). IF (big if) it IS running the $1 auth and starting a credit check, it COULD mean that by trying several times and getting errors, you could actually be having multiple credit checks happening on you for no reason, which would be a bad thing for your credit rating.

As I said, I never found out if that was the case or not, but it's something to note. It would be a bad system design on Sprint's part to do it that way, but you never know. If so, then there is a very valid reason NOT to "just keep trying, so you can avoid calling in".

Feel free to prove me wrong, though. If you eventually get a successful order online (with an existing account) after repeated errors, that doens't end up causing you to call in anyway (because it gets cancelled for having an existing count AFTER it goes through online) - please post those results here. I'd be happy to be proven wrong, b/c I know if you could get it to process all the way through online (without later being cancelled), it would be a glorious thing - because calling IS a crapshoot.


I have 4 SERO lines, all individually applied for online, went through all the process you guys are going through... Seen it all...!!! Monitor my credit/credit score everyday... so far nothing suspect nor suspicious...
Nothing wrong with trial and error, all that I post here are based on actual experiences and experiments up to a point where I get the real answers,
and if in doubt, I call Sprint or my "SOURCE" for any questions or confirmation... Not a matter of getting proven right or wrong......:hee: LRB
(porkozone, you know better than that...)

[dirty_sanchez]

does anyone know if calls to sprint 800 numbers use anytime minutes? I know calls to #2 and #4 don't but wondered about calls placed to some of those weird 866 or 888 numbers did.

[Tomas]

First off, calls to the 8XX numbers DO use anytime minutes, no question about that. Also calls FROM Sprint to you at your PCS number burn anytime minutes. (If the calls either way are during your evening and weekend times they do not, of course...)

====

As to trying over and over with on-line SERO orders, it's up to you. For my two SERO lines two months ago, the order system got through it's process far enough to charge me in full each time I tried (I tried twice on two separate days and was called by my bank's VISA Fraud department about the identical large charges within minutes of the second charge). So, repeatedly trying after the on-line system fails to generate an order can get interesting. I had to call the SERO order number and place my order via the phone. Had no problems with that.

In fact, that experience was written up in a post IN THIS THREAD on 18OCT07 and was, uh, "rejected."

http://www.sprintusers.com/forum/showthread.php?p=1509202&highlight=#post1509202

YMMV.

Tom (http://tijil.org/bio.html) http://tijil.org/tom_icon_flap.gif

[Romeo8Juliet]

Telesales - Do they ever get it right?

Everytime I order via telesales - they screw it up. I ordered via SERO - They placed me on the "Free Incoming" plan instead of Sero.

I called retentions - stated what happened - he asked where I went to get this, I told him the "sprint.com/sero" - he asked what plan - I told him - he switched it over.. without even asking for the employees email, etc.

But, i was under the assumption that reps couldn't see telesales orders? (Just my observation due to my prior view with my 1,500$ bill after telesales didn't add texting)

But, all is well now. I got SERO =)

[liglyrichbich]

does anyone know if calls to sprint 800 numbers use anytime minutes? I know calls to #2 and #4 don't but wondered about calls placed to some of those weird 866 or 888 numbers did.

Sprint's toll-fee #s don't count towards your ATMs, only toll-free to non-Sprint...:hee: LRB

[CallDon]

does anyone know if calls to sprint 800 numbers use anytime minutes? I know calls to #2 and #4 don't but wondered about calls placed to some of those weird 866 or 888 numbers did.

YES, YES and YES. Read my post from yesterday where I was on the 8xx lines for an hour, after being told that it would not go against my minutes. I got some guy who refused to make that right until I kept on and kept on about it. Finally, he gave me 100 bonus minutes since 1) The Sprint store told me to call that number and 2) since the customer service person told me it would not go against my number. But I have had less pain with a root-canal than that phone call to customer service. They guy was a jerk.

BOTTOM LINE: Don't use the 8xx numbers.

D*

[CallDon]

Sprint's toll-fee #s don't count towards your ATMs, only toll-free to non-Sprint...:hee: LRB

Yes they do go against your ATMinutes. :scare:

Read about my experience yesterday. It took over 60 minutes of my AT minutes, then I had to argue with some jackass employee to get it back. He wasn't gonna give me anything at first.:irked:

LRB, I am being such a nice guy on the phone with these people. But my recent experiences with Sprint have not been nearly as nice as yours.

D*

[liglyrichbich]

I must tell ya, after giving this Tech girl a great commendation the other evening for giving me a new number that I prefer on this 1 week old SERO line that I have, where I kept getting unsolicited sex site texts, I realized later on, that wasn't the number at all. That means 'nother phone call to Techie Dept to complain tonite when I get home...

Today I was with this girl over@Order Support for over 72 mins trying to get an RMA put together, she put it together alright, even sent me the RMA in the email plus FEDEx label to be emailed as well just have to wait for an RMA Label generated online (I asked for the 2 choices) if I so choose to stick it in a Fedex box or bubble envelope, only to look @ the email to find, we were talking about the wrong device...Mahmah Mia...:frustrate So pray tell, who's having a pleasant experience with SPRINT, Dahlink?
Oy Vey!!!....LRB

[cpf240]

Well, its official... got the order cancellation e-mail from Sprint today for my SERO order placed online on 11/21. This after I was told on 11/30 that I *should* have a tracking number "within 24 to 48 hours" while my status still showed "pending notice of cancellation."

So, I'll go for attempt number two tonight, wish me luck! :)

[rebelx]

Gah! I know I'm the new guy around here, but why hasn't my older post shown up yet? It's been way past 24 hours!

Anywho, I'm officially in the Sprint boat now! I got my phone (SERO plan, of course) today after waiting anxiously for it.

But since there was a mixup with my number, I still need to wait a few hours before the internet works. So excited, yes!

[Tomas]

Sprint's toll-fee #s don't count towards your ATMs, only toll-free to non-Sprint...:hee: LRB

Several other users RIGHT HERE in this thread disagree with that and have been charged anytime minutes for calls to/from Sprint Nextel 8XX numbers.

Several sprint customer service reps and managers over at the sprint corporate discussion site have stated the very same thing: Calls to other than *2 - *4 DO use anytime minutes.

The only "fix" is to call Sprint at *2 after talking to sprint on other than *2 - *4 and have them remove those charges.

Tom

[dirty_sanchez]

Called again for the third night in a row to get my reserved numbers switched without any results. They are telling me that the reserve process can take up to 1 week depending on how fast a certain department processes the numbers. Each time I call back they tell me the numbers haven't been processed by that department.

Coly cow my wife is getting pissed at me. I talked her into getting the SERO lines and shes ticked off she doesn't have her regular phone number.

[JoWolfsburg]

To start off, I have an ooc line w/ sprint....So I follow the master plan (thanks LRB:music:)and ordered the second line (sero) and the next day I receive an email and a phone call advising me to call in to verify some info....They tell me they cannot process the order until I pay my account balance w/ my first line...They then advise me to call back after payment is made. So I pay it in full.....I call back to check on the status and the person states they have to run the account through the credit dept to make sure I can have a second line....So they said I should receive an email regarding the status in a couple of days....So the next day, im checking my account balance and I see that the money they were holding was refunded back into my account....So I call back the sales dept to see whats going on...needless to say they said I cannot be approved for the second line because I need 12 months of good standing w/ sprint....at this point im boilin:ohcrap:....I feel sorry for the rep cause I gave her an earful....I basically stated that Ive been with sprint 2 years and my account balance is paid in full, I then asked to be transfered over to the cancellation department (I was so ready to cancel sprint, Iphone here I come)...when I get on the line w/ the cancellation dept the person I spoke with couldnt be nicer....I explained the situation and he put me on hold to speak with his supervisor....When he came back he apologized for the mixup and stated he will call the sales department back and they will process my order, he asked me for the email address and I gave it to him he the put me on hold to get to the sales dept...He came back and adv that I was denied because of my corporate discount, he stated I cannot have a corporate discount and sero on the same line...So I told him to cancel the corporate discount (ill be getting id of this account shortly so who cares)....they cancelled it and then I got on the line with the sales department again and the order was processed.....Sprint makes everything so difficult, but you gotta love SERO:lol: