SERO......... Attempts at getting the plan

[liglyrichbich]

What's the i-word?



That's the i-phone, Dahling... I saw your PM... but can't find your email..., checked everywhere, even my SENT folder... Anyways, sounds like they're busting your b***s... This is not an isolated incident... because of the migration, there have been a lotta glitches... I'd leave it be since it has a way of healing itself, then a few days later, you'd see that it's supposed to be the way it should be... Since you applied online, you would've fallen on the new Ensemble. Register this "NEW SERO ACCOUNT" online, enjoy your 30day and might even try another device... then tie all the loose ends when you're ready to close old line and consolidate everything using either the old account number or the new whichever you want to use when you port the old #to the new... Thnx for the donates, appreciate it a lot... you 're helping me live up to my name and repute... :gorgeous:

[liglyrichbich]

What's the i-word?


Send me your email again, I'll send you the last step... It'll be an early YULETIDE...!!! :hee:

[liglyrichbich]

uh, my guess is that would be a certain phone that our friends over at a tea und tea are offering for sale.


You can say it, New Yawkah... SAY IT LOUD... AIYYYH---FOWNE....!!!!:scare:

[liglyrichbich]

What's the i-word?



CHECK YOUR EMAIL...:hee:

[liglyrichbich]

Yea I sent a quick email to ecare and used the i-word :) (iphone), and they said I couldn't move my number unless it was on a different carrier.

I have read liglyrichbich mention several times that you can port your number so I have hope. I just wasn't sure if there was an easy process or jus a try-try-again process.




CHECK YOUR EMAIL....

[andrea8090]

So here's my SERO horror story...

Ligly was kind enough to send me the master plan (ty Ligly, you're awesome!) and I signed up for a new SERO account with 2 lines two days ago. (A little background...I've been a customer for 7 years, 2 lines OOC, decent retention plan, but not as good as SERO) Everything was going smoothly. I got the email confirmation, checked the sprint website, and it said my order was being processed. I checked the website yesterday for my order status, and I noticed there was an error...some kind of ensemble activation error. I researched it here, and found that others had received the same error, and it usually fixed itself. I checked the website this morning, and to my horror, my new account had been merged with my old account, and instead of my 2 SERO plans, they had been changed to Sprint Basic 200 (like that's supposed to be comparable or something). So the two new lines had been merged with my old account, and my new account had been deleted.

I called just a regular old rep at Sprint rep just to get the ball rolling. I could tell I was going to have trouble with Rep #1, as he sounded kinda cranky and like he didn't care. The call dropped before I could even explain what was happening, so I called back and spoke with Rep #2, this time from the NC call center.

She was one of the friendly reps I've ever dealt with. She didn't know what to do, so she asked around. The people she asked didn't know what to do, so she suggested I cancel the 2 new lines and start over. She transfered me to retentions.

Rep #3 at retentions asked me what happened and I explained. She basically implied that I was crazy, telling me that I never signed up for SERO, that my account is the way it is because I chose Sprint Basic 200, and no one changed anything. I told her I had a confirmation email stating I ordered SERO 500. She said I could fax it to corporate and they would see what they could do. I told her it was a huge inconvenience for me to fax it over, and asked for an email address, which she refused to provide me. She said I could either fax the confirmation, cancel the lines, or talk to someone at SERO and see if they could help me. I chose to talk to someone at SERO.

Rep #4 was SERO sales, and he didn't know what to do. He transfered me to some web order guy, rep #5.

Rep #5 was able to look up my account and verify that I did indeed order SERO, but he said he couldn't change anything, that I would need to talk to SERO customer service.

Rep #6 in SERO customer service was very very nice. He spent a good 30 minutes talking to different people, actually trying to SOLVE the problem rather than transfer me around. The conclusion that he and his colleagues came up with was, yes, I really did order SERO, and I'm not crazy...However, because I have a corporate discount, that had something to do with why the accounts were combined. He said that he was told that when you have a corporate account, you can't have more than one account tied to the same SSN. I don't know that I totally buy that, but I guess it's possible. So, he said that I would have to chose between a corporate account or SERO account. Now, SERO is a better deal than my current plan now, which is why I want to switch, but I can't give up my current plan until I port my numbers, which I can't do until I have my new SERO account. So, I was transfered to rep #7 in business services.

She was also very nice, and took the time to research the issue. She confirmed that you can only have one account if you receive a corporate discount. She offered to give me the Sprint Basic 200 with 20% for the inconvenience or I could cancel. I chose to cancel.

So, after 7 reps and 2 hours on the phone, here I am, back at square 1. My new SERO lines have been canceled, and I will ship back my new phones with the return kit they're sending me. Where do I go from here? As I see it, my best options are to:

1. Have my fiance sign up for SERO in his name, then port and cancel my service. Can you port from one Sprint account to another? Or will I have trouble passing the number along?

-OR-

2. Go the pay-as-you-go route, port there, cancel my current Sprint service, then start from scratch and create a new account. My only concern here is the time it takes to port back and forth.

Any suggestions? I really don't want to try creating another new account online, as I have a feeling the same thing will happen again. Has anyone else with a corporate discount been able to follow the master plan? Thanks so much for all the help and feedback.

[ladyslimm]

Hi everybody.

I just wanted to post my experience with getting SERO. I tried several times by calling customer service (#2), emailing Ecare, and calling retentions. At first nothing worked. Even after being on hold forever, everyone came back and told me that I needed to activate a new line or had to go through the website. I then decided to call employee accounts. Within 10 mins the nicest lady you'd ever wanna talk to she had changed my plan over to SERO with no questions asked. So I guess you're just supposed to try and try until something happens. It took be about 8 or 9 different tries before I was able to get the SERO plan. But now I'm happy with my new plan and my new Touch!!!!

[liglyrichbich]

I called the tech dept. twice...for a total of almost 1 1/2 hours...in the end they wrote me a ticket (to return this phone and get another)....the saga continues....



Call websales and ask them to email you an RMA (Return Merchandise Authorization) complete with the address of your nearest SPRINT STORE because as per their (refer to the Tix number) Tech Dept, device is defective. Then, download and Print the RMA, run it to the Sprint store for an even exchange. If you want to try another device, have websales overnight your next phone and just take back the first to the Sprint store to return. It will speed things up that way... Good luck, let me know what happens, Dahlink...:fingers:

[leoloveflorida]

Call websales and ask them to email you an RMA (Return Merchandise Authorization) complete with the address of your nearest SPRINT STORE because as per their (refer to the Tix number) Tech Dept, device is defective. Then, download and Print the RMA, run it to the Sprint store for an even exchange. If you want to try another device, have websales overnight your next phone and just take back the first to the Sprint store to return. It will speed things up that way... Good luck, let me know what happens, Dahlink...:fingers:
Thanks!! Actually, I called again today and FINALLY am able to access the web!! YEAH!! Now, I have to play w/ the DLX to see if I like it. Happy Thanksgiving!!!

[manic]

Thanks!! Actually, I called again today and FINALLY am able to access the web!! YEAH!! Now, I have to play w/ the DLX to see if I like it. Happy Thanksgiving!!!

What did they have you do to get it working?

[Chewieez]

CHECK YOUR EMAIL....

I've checked a couple times and I haven't received anything yet....can you resend? Don't forget the underscore in my email, not sure if you copied and pasted it or hand-copied it.
:):fingers:

[liglyrichbich]

I've checked a couple times and I haven't received anything yet....can you resend? Don't forget the underscore in my email, not sure if you copied and pasted it or hand-copied it.
:):fingers:



Check your gmail, re-sent earlier.... Check bulk mail or Spam Folder as well, sometimes, they end up there....:indiff: :confused: :hee:

[liglyrichbich]

I've checked a couple times and I haven't received anything yet....can you resend? Don't forget the underscore in my email, not sure if you copied and pasted it or hand-copied it.
:):fingers:


I just click on it, it goes straight to the email header...

[liglyrichbich]

So here's my SERO horror story...

Ligly was kind enough to send me the master plan (ty Ligly, you're awesome!) and I signed up for a new SERO account with 2 lines two days ago. (A little background...I've been a customer for 7 years, 2 lines OOC, decent retention plan, but not as good as SERO) Everything was going smoothly. I got the email confirmation, checked the sprint website, and it said my order was being processed. I checked the website yesterday for my order status, and I noticed there was an error...some kind of ensemble activation error. I researched it here, and found that others had received the same error, and it usually fixed itself. I checked the website this morning, and to my horror, my new account had been merged with my old account, and instead of my 2 SERO plans, they had been changed to Sprint Basic 200 (like that's supposed to be comparable or something). So the two new lines had been merged with my old account, and my new account had been deleted.

I called just a regular old rep at Sprint rep just to get the ball rolling. I could tell I was going to have trouble with Rep #1, as he sounded kinda cranky and like he didn't care. The call dropped before I could even explain what was happening, so I called back and spoke with Rep #2, this time from the NC call center.

She was one of the friendly reps I've ever dealt with. She didn't know what to do, so she asked around. The people she asked didn't know what to do, so she suggested I cancel the 2 new lines and start over. She transfered me to retentions.

Rep #3 at retentions asked me what happened and I explained. She basically implied that I was crazy, telling me that I never signed up for SERO, that my account is the way it is because I chose Sprint Basic 200, and no one changed anything. I told her I had a confirmation email stating I ordered SERO 500. She said I could fax it to corporate and they would see what they could do. I told her it was a huge inconvenience for me to fax it over, and asked for an email address, which she refused to provide me. She said I could either fax the confirmation, cancel the lines, or talk to someone at SERO and see if they could help me. I chose to talk to someone at SERO.

Rep #4 was SERO sales, and he didn't know what to do. He transfered me to some web order guy, rep #5.

Rep #5 was able to look up my account and verify that I did indeed order SERO, but he said he couldn't change anything, that I would need to talk to SERO customer service.

Rep #6 in SERO customer service was very very nice. He spent a good 30 minutes talking to different people, actually trying to SOLVE the problem rather than transfer me around. The conclusion that he and his colleagues came up with was, yes, I really did order SERO, and I'm not crazy...However, because I have a corporate discount, that had something to do with why the accounts were combined. He said that he was told that when you have a corporate account, you can't have more than one account tied to the same SSN. I don't know that I totally buy that, but I guess it's possible. So, he said that I would have to chose between a corporate account or SERO account. Now, SERO is a better deal than my current plan now, which is why I want to switch, but I can't give up my current plan until I port my numbers, which I can't do until I have my new SERO account. So, I was transfered to rep #7 in business services.

She was also very nice, and took the time to research the issue. She confirmed that you can only have one account if you receive a corporate discount. She offered to give me the Sprint Basic 200 with 20% for the inconvenience or I could cancel. I chose to cancel.

So, after 7 reps and 2 hours on the phone, here I am, back at square 1. My new SERO lines have been canceled, and I will ship back my new phones with the return kit they're sending me. Where do I go from here? As I see it, my best options are to:

1. Have my fiance sign up for SERO in his name, then port and cancel my service. Can you port from one Sprint account to another? Or will I have trouble passing the number along?

-OR-

2. Go the pay-as-you-go route, port there, cancel my current Sprint service, then start from scratch and create a new account. My only concern here is the time it takes to port back and forth.

Any suggestions? I really don't want to try creating another new account online, as I have a feeling the same thing will happen again. Has anyone else with a corporate discount been able to follow the master plan? Thanks so much for all the help and feedback.


Don't worry, DAhlink, Ethereal Mike just went through the same thing yesterday, I told him it's not an isolated incident, some of us had gone through the same thing, because of the current migration from the old to the new system, but since you applied online you would have fallen into the new Ensemble, therefore the glitches. He was horrified of course but I advised to leave it be since it heals and rectifies itself later which turned out just to be a few hours or a day with his. It is now back to what it is supposed to be: the SERO F&F 1250 for $49.99 (That's how it should read if it's the real SERO, not matched perks that eventually expire.) You should have PMed before cancelling... But I wouldn't be surprised if it's still there, not surprisingly, a lot of them really have no clue what SERO is, nor to handle SERO inquiries especially if the system they are on is still the P2K, most times their program does not even have the capability to access the Ensemble that they'd either transfer you to a rep who's capable or have you hang-up to call another toll-free that might be able to handle it. You are welcome to email me your PCS# so that in case of something like this, I'd be a holler away.

Option #1 can work, but I'd dismiss Option #2. No sense going through all the trouble and added expense for the Temp phone plus activation and the purchase of a Top-up card when after you've tied up all the lose ends in terms of grandfathering everything from the old to the new line, Sprint would port your number from the old to the newline. Good that your old account # didn't get canceled, you want to keep your history and longevity with Sprint.
You might check online again tomorrow to find that your order is still there.
If not, put in another order. I just heard from a family in FLA early Wed am that the order put through last Monday came today, WED, doubled, so there,
there are so many screw ups that you can't help but expect it, the best thing? Just take it one step @a time, let nature take its course, sit tight , relax and let it happen, you'll see it happen... :fingers: :hee:...

:flwr:

[titaniumSS]

I'm scared to try and get SERO with all these horror stories lol it sounds well worth it though!

[liglyrichbich]

GOBBLE, GOBBLE, GOBBLE...!!!

[YawkeyWay]

I have a pretty curious SERO situation, and maybe someone else has had a similar one with a good outcome.

Tuesday night, I went through SERO online (thanks, ligly!) and I hit the purchase button but was presented with a blank white screen. I figured it didn't go through, but called the SERO site phone number just to be sure. Sales Rep picked up, said my order hadn't gone through, but she was happy to help me set up a SERO line.

Long story short, get the credit thing approved for 2 lines, I get it all set up using legit e-mail address, rep (Her name was Debbie) was so nice that I let her supervisor know that she should be the model by which all reps are trained--it was really like talking with a long lost friend rather than a Sales Rep. I'm happy.

She gives me Order #, etc, and I'm all set. I go online the next day and check my order, and it says:
This order has not shipped as additional information is required to complete the processing of your order. Please contact us at 866-456-0575 between the hours of 8 am & 11 pm EST Monday through Friday.

I was a little worried, but I called the number and spoke to someone who didn't know english quite as well as Debbie, but she eventually told me to call back in an hour or so as my order had not yet been processed. I called back in an hour, spoke to someone else who told me that they didn't need any additional information, and would call me or e-mail me (I gave an e-mail over the phone to Debbie) if they needed anything. The order generally took a day or two to process.

Does anyone know of it taking quite this long to be processed before? The order is there, but there's no tracking #, and none of the people with whom I have spoken seem to think there's a problem--am I just being crazy?

Thanks,
Mike

edit: I just read the post a few above this one, which seems like a similar problem to mine. In any case, I searched for part of the quoted text to find someone elses problem with the message, so at least now anyone with a similar problem will be directed here. :)

[titaniumSS]

So do we HAVE to open a new line to get SERO?

[Tomas]

So do we HAVE to open a new line to get SERO?

"HAVE to" is a question-begging term.

Per the written rules from Sprint Nextel, YES, but sometimes a Sprint rep will ignore the rules and just make it up as they go along, granting a customer some sort of special dispensation.

Here are the actual rules:

http://tijil.org/sprint_sero_detail_thumb.jpg (http://tijil.org/sprint_sero_detail_all.jpg)

Tom (http://tijil.org/bio.html) http://tijil.org/tom_icon_flap.gif

[dirty_sanchez]

So I'm just asking if I have the process correct:

1) purchase new phone and plan through SERO site using an employee email
2) wait for phone and then activate and make sure it all works (with new phone number)
3) call Sprint and have them move my number from my OOC line to my new SERO line.
4) rejoice everyday since I will have such an affordable cell plan and a new Centro!



Similar situation to me. I want to move my 2 OOC lines to SERO and there seems to be so many different ways to attempt this all with varying results. I currently get a 15% corporate discount so I'm afraid if I do try signing up they will hassle me about that. I guess I'll just try calling rentions and seeing if I can get lucky enough to find a rep that will switch me over to SERO and let me get two new phones. ALthough I had thought about just trying to sign up for a new SERO plan via the web and then attempting the port after I get SERO up and running smoothly. I guess if at that point they won't let me port I'll just threaten to cancel the SERO deal and my original OOC plan.

[titaniumSS]

"HAVE to" is a question-begging term.

Per the written rules from Sprint Nextel, YES, but sometimes a Sprint rep will ignore the rules and just make it up as they go along, granting a customer some sort of special dispensation.

Here are the actual rules:

http://tijil.org/sprint_sero_detail_thumb.jpg (http://tijil.org/sprint_sero_detail_all.jpg)

Tom (http://tijil.org/bio.html) http://tijil.org/tom_icon_flap.gif

Yeah, I've been able to get into the SERO website and look around at the rules and such I was just hoping I didn't have to open a new line, switch my number to that then hopefully be able to apply my 20% monthly discount from my bill (work for Aflac).

[liglyrichbich]

I have a pretty curious SERO situation, and maybe someone else has had a similar one with a good outcome.

Tuesday night, I went through SERO online (thanks, ligly!) and I hit the purchase button but was presented with a blank white screen. I figured it didn't go through, but called the SERO site phone number just to be sure. Sales Rep picked up, said my order hadn't gone through, but she was happy to help me set up a SERO line.

Long story short, get the credit thing approved for 2 lines, I get it all set up using legit e-mail address, rep (Her name was Debbie) was so nice that I let her supervisor know that she should be the model by which all reps are trained--it was really like talking with a long lost friend rather than a Sales Rep. I'm happy.

She gives me Order #, etc, and I'm all set. I go online the next day and check my order, and it says:


I was a little worried, but I called the number and spoke to someone who didn't know english quite as well as Debbie, but she eventually told me to call back in an hour or so as my order had not yet been processed. I called back in an hour, spoke to someone else who told me that they didn't need any additional information, and would call me or e-mail me (I gave an e-mail over the phone to Debbie) if they needed anything. The order generally took a day or two to process.

Does anyone know of it taking quite this long to be processed before? The order is there, but there's no tracking #, and none of the people with whom I have spoken seem to think there's a problem--am I just being crazy?

Thanks,
Mike

edit: I just read the post a few above this one, which seems like a similar problem to mine. In any case, I searched for part of the quoted text to find someone elses problem with the message, so at least now anyone with a similar problem will be directed here. :)

UPS is not delivering FRI because of the Holiday, and they don't deliver on Sat and Sunday, expect your device to be delivered Monday if your carrier is UPS,
your tracking number would start with 1Z*************

You can track the progress of your transport online at www.ups.com...
Hope you had a great Thnxgiving, Yawkey...! :hee: Keep us posted...!!! LRB

[YawkeyWay]

UPS is not delivering FRI because of the Holiday, and they don't deliver on Sat and Sunday, expect your device to be delivered Monday if your carrier is UPS,
your tracking number would start with 1Z*************

You can track the progress of your transport online at www.ups.com...
Hope you had a great Thnxgiving, Yawkey...! :hee: Keep us posted...!!! LRB


So I guess their whole message about needing more information from me isn't a big deal? Awesome.

There isn't a tracking number posted yet on my order status page, but I put in an e-mail to e-care hoping they might give me a concrete answer in English.

Thanks.

[ggrtist]

Well now that I'm all set up with SERO, surfing web on my treo mapping my way all over the place with google maps....can you tell how much I love my new phone and data plans :hee: Anyway...my Hubby, who signed up with Sprint before we were married and has been with them only a couple of years showed me his RIDICULOUSLY HIGH bill! He has a crap phone and is paying about $70 a month for 750 minutes and NO PERKS...just minutes!

We have to get him on a SERO ASAP even if it means paying the ETF fee because all it takes is a few months for it to pay for itself with the savings from a SERO plan. Plus we want to get him a Centro so we can exchange our biz data etc.

So...would the best way to do this be for me to just add another SERO line to my existing account and then have him cancel and pay the ETF fee after porting his number to the new line on my account? It's probably about time we just move all the lines to one account anyhow, but I'm wondering if it is worth it for him to call Retentions first to see if they'll offer him anything close to SERO before closing his account?

Thanks for advice in advance...(ligly you out there? :fingers: )

[liglyrichbich]

Well now that I'm all set up with SERO, surfing web on my treo mapping my way all over the place with google maps....can you tell how much I love my new phone and data plans :hee: Anyway...my Hubby, who signed up with Sprint before we were married and has been with them only a couple of years showed me his RIDICULOUSLY HIGH bill! He has a crap phone and is paying about $70 a month for 750 minutes and NO PERKS...just minutes!

We have to get him on a SERO ASAP even if it means paying the ETF fee because all it takes is a few months for it to pay for itself with the savings from a SERO plan. Plus we want to get him a Centro so we can exchange our biz data etc.

So...would the best way to do this be for me to just add another SERO line to my existing account and then have him cancel and pay the ETF fee after porting his number to the new line on my account? It's probably about time we just move all the lines to one account anyhow, but I'm wondering if it is worth it for him to call Retentions first to see if they'll offer him anything close to SERO before closing his account?

Thanks for advice in advance...(ligly you out there? :fingers: )

Congratulations...!!! I am glad things have worked out for you... :clap:
While the Centro is a cute little thing, (I have the red) and I'm pretty sure I'd get used to the tiny qwerty, it is a struggle typing and hitting those tiny letters on the keypad if you are doing instant messaging and texting, I don't know how big of a hand your hubby has but for another $49, I'd go for the 755. It's on special for $249 and you could still send in for an MIR of $100.00.
The speaker, the pictures the video are awesome on the CENTRO but I think I'd have to go for more reserve batteries since battery life is a little disappointing. The 755 is solid and the buttons are ergonomically situated. I find the CENTRO to be a cheaper candy version of the real Palm PDAs. I would keep it primarily as a phone while using my 755 as my primary.

When does his plan expire? Because, he could prably open a
SERO F&F $30/500 flexible (to 800 with another $5 for the next 300 minutes if he goes over/.20/min) and have the Standard BUILT-IN UNLIMITED FEATURES and wait till the original plan expires, or, get Retentions to extend his plan another 2 years and get the SPRINT F&F $30/500 with those "SERO matched" Unlimited Features added as promotional perks as long as it meets the pricing and the features.

It's your call... Good luck and keep us posted...:hee: LRB

[ggrtist]

Congratulations...!!! I am glad things have worked out for you... :clap:
While the Centro is a cute little thing, (I have the red) and I'm pretty sure I'd get used to the tiny qwerty, it is a struggle typing and hitting those tiny letters on the keypad if you are doing instant messaging and texting, I don't know how big of a hand your hubby has but for another $49, I'd go for the 755. It's on special for $249 and you could still send in for an MIR of $100.00.
The speaker, the pictures the video are awesome on the CENTRO but I think I'd have to go for more reserve batteries since battery life is a little disappointing. The 755 is solid and the buttons are ergonomically situated. I find the CENTRO to be a cheaper candy version of the real Palm PDAs. I would keep it primarily as a phone while using my 755 as my primary.

When does his plan expire? Because, he could prably open a
SERO F&F $30/500 flexible (to 800 with another $5 for the next 300 minutes if he goes over/.20/min) and have the Standard BUILT-IN UNLIMITED FEATURES and wait till the original plan expires, or, get Retentions to extend his plan another 2 years and get the SPRINT F&F $30/500 with those "SERO matched" Unlimited Features added as promotional perks as long as it meets the pricing and the features.

It's your call... Good luck and keep us posted...:hee: LRB

Hey I didn't catch it was your b-day last week, hope you had a great one! Thank you for the email, going to call sprint Monday on that.

You're right, it's hard enough for me on the 755 keyboard..I'm finally getting used to it but Hubby's hands are definitey bigger of course, we may have to have matching phones (well..he can have order blue one!). Unfortunately, he doesn't expire for another year :huh: Will definitely post our outcome here.

CallDon...wow, just read your Treo accident story...great to know how well the phone holds up! BTW..I have discovered Treonauts forum, but what's another great site for Treo software and such? (sorry to ask an off topic question..seems a little relative).

[liglyrichbich]

Hey I didn't catch it was your b-day last week, hope you had a great one! Thank you for the email, going to call sprint Monday on that.

You're right, it's hard enough for me on the 755 keyboard..I'm finally getting used to it but Hubby's hands are definitey bigger of course, we may have to have matching phones (well..he can have order blue one!). Unfortunately, he doesn't expire for another year :huh: Will definitely post our outcome here.

CallDon...wow, just read your Treo accident story...great to know how well the phone holds up! BTW..I have discovered Treonauts forum, but what's another great site for Treo software and such? (sorry to ask an off topic question..seems a little relative).

Thnx for the BDAY Greetings, Dahlink, yes we had a great celebration... :bday1: If you google Treo Forums, you'd find at least a dozen sites dedicated to just TREOS on the first page... Should you have any questions on the PDAs, we have a resident PDA (TREO) SPECIALIST here. You could click on his Username, BRUCE PDA when you see him online: :hee: LRB

[05randy]

I am new to this website, and was looking for some help. I have been with Sprint for about 4 years now. I am currently not on a contract and paying month to month. I get 1000 anytime minutes (unlmtd nights and wknds) and am paying $10 extra for 1000 texts.

I do not currently know and Sprint employees, but I am looking to bring my $50/month phone bill down. I pay for 1000 minutes and only use 250p/week. If anyone could help tell me how I can get a cheaper plan (and possibly get unlimited data plan too) Thanks.

[BrucePDA]

we have a resident PDA (TREO) SPECIALIST here. You could click on his Username, BRUCE PDA when you see him online: LRB

Good one! :lol:

[fuzzyuu]

Well folks, I ordered SERO yesterday online. I've got a ai-afcc order number and my credit card has been charged! Here is to hoping the rest goes well. :fingers: A special thanks to Ligly. You are the best! :headbang2

[liglyrichbich]

Well folks, I ordered SERO yesterday online. I've got a ai-afcc order number and my credit card has been charged! Here is to hoping the rest goes well. :fingers: A special thanks to Ligly. You are the best! :headbang2



Thnx, Dahling...!!! We're all rooting for you...:fingers: Let us hear more good news...!!! :hee:

[liglyrichbich]

Quote:
Originally Posted by ggrtist View Post
Hey I didn't catch it was your b-day last week, hope you had a great one! Thank you for the email, going to call sprint Monday on that.

You're right, it's hard enough for me on the 755 keyboard..I'm finally getting used to it but Hubby's hands are definitey bigger of course, we may have to have matching phones (well..he can have order blue one!). Unfortunately, he doesn't expire for another year Will definitely post our outcome here.

CallDon...wow, just read your Treo accident story...great to know how well the phone holds up! BTW..I have discovered Treonauts forum, but what's another great site for Treo software and such? (sorry to ask an off topic question..seems a little relative).


Thnx for the BDAY Greetings, Dahlink, yes we had a great celebration... If you google Treo Forums, you'd find at least a dozen sites dedicated to just TREOS on the first page... Should you have any questions on the PDAs, we have a resident PDA (TREO) SPECIALIST here. You could click on his Username, BRUCE PDA when you see him online: LRB


Should you have any questions on the PDAs, we have a resident PDA (TREO) SPECIALIST here. You could click on his Username, BRUCE PDA when you see him online: LRB


Good one! :lol:


Hope you don't mind the referral/endorsement...;) :) :eyebrows: :hee:

[dirty_sanchez]

Looking for a recommendation from you experts here.

I'm OOC with 2 lines and I get a 15% corp discount for being a state employee. I want to switch both lines over to SERO and keep my numbers. I've re-read the last few weeks worth of posts and it seems to be very hit or miss as far as people being able to port old numbers to SERO. It also appears that most people are buying the new SERO phones online first and then working on the CSR's to try to get them to port. My current SPrint account is in my name and SSN.

What is the best corse of action for me? From what I've read here is what appears to be the best route.

1) Go to the SERO website and order two new lines of service. (I'm a little confused here as to weather I should do it in my name or my wifes. If I do it in her name doesn't sprint only port numbers over that are in your own name?)

2) Wait for phones to arrive and then activate the new phones with their new numbers.

3) Here is where it gets sketchy for me. I can't just cancel my OOC line at that point because I'll lose my number. In a perfect world I think SPrint would port my old numbers over to my new phones, theoretically cancelling my old lines. But apparently they will not do that. So what should I do in this case?

4) I guess at this point if I still can't get the old numbers ported I just keep calling and seeing if can get lucky and get a good rep. Sounds like it's very important to be extremely curtious. :fingers:

5) If worse comes to worse after 3 weeks or so of trying to port I guess I can just call them up and tell them I want to cancel the new SERO lines because I can't get the number ported.

Any advice or tips at this point? I have at least 5 sprint numbers listed. Which one should I call when attempting the port? The SERO line 1-888-882-4030? 1-877-775-4886, *2, 800-639-6399?

Any "money" words that I should throw around when talking to them?

Thanks for everyones help here on the SU forum :headbang2

[liglyrichbich]

I am new to this website, and was looking for some help. I have been with Sprint for about 4 years now. I am currently not on a contract and paying month to month. I get 1000 anytime minutes (unlmtd nights and wknds) and am paying $10 extra for 1000 texts.

I do not currently know and Sprint employees, but I am looking to bring my $50/month phone bill down. I pay for 1000 minutes and only use 250p/week. If anyone could help tell me how I can get a cheaper plan (and possibly get unlimited data plan too) Thanks.


WELCOME TO SU, 05randy...! Glad you found us... we're here to help...!

Drop me a PM along with your plan, features, loyalties, discs, perks, etc, etc, along with your email...:hee: LRB

[liglyrichbich]

Looking for a recommendation from you experts here.

I'm OOC with 2 lines and I get a 15% corp discount for being a state employee. I want to switch both lines over to SERO and keep my numbers. I've re-read the last few weeks worth of posts and it seems to be very hit or miss as far as people being able to port old numbers to SERO. It also appears that most people are buying the new SERO phones online first and then working on the CSR's to try to get them to port. My current SPrint account is in my name and SSN.

What is the best corse of action for me? From what I've read here is what appears to be the best route.

1) Go to the SERO website and order two new lines of service. (I'm a little confused here as to weather I should do it in my name or my wifes. If I do it in her name doesn't sprint only port numbers over that are in your own name?)

2) Wait for phones to arrive and then activate the new phones with their new numbers.

3) Here is where it gets sketchy for me. I can't just cancel my OOC line at that point because I'll lose my number. In a perfect world I think SPrint would port my old numbers over to my new phones, theoretically cancelling my old lines. But apparently they will not do that. So what should I do in this case?

4) I guess at this point if I still can't get the old numbers ported I just keep calling and seeing if can get lucky and get a good rep. Sounds like it's very important to be extremely curtious. :fingers:

5) If worse comes to worse after 3 weeks or so of trying to port I guess I can just call them up and tell them I want to cancel the new SERO lines because I can't get the number ported.

Any advice or tips at this point? I have at least 5 sprint numbers listed. Which one should I call when attempting the port? The SERO line 1-888-882-4030? 1-877-775-4886, *2, 800-639-6399?

Any "money" words that I should throw around when talking to them?

Thanks for everyones help here on the SU forum :headbang2


Now, you're talking... to get the total gist of all that you've read so far, drop me your email address (in a PM) to get the step by step and if it takes holding your hand to go through it, we'll do whatever it takes... We're here to help... :hee: LRB

[dirty_sanchez]

Now, you're talking... to get the total gist of all that you've read so far, drop me your email address (in a PM) to get the step by step and if it takes holding your hand to go through it, we'll do whatever it takes... We're here to help... :hee: LRB

Thanks LRB. PM sent.

[CallDon]

I am oop since July 07. Four...er...five things:

ONE:
I notice that the free texting ends or has already ended. Is it possible to get texting added? I don't do many, 20 or less/month. I would do more if it were free. Can that be added to SERO account?

TWO:
I already have a Treo 750p for one year. I hate to dump it and spend ANOTHER $250 for a 755p which is exentially the same phone. Is it possible to keep my Treo 750p on a new SERO plan...then, in one more year, buy (whatever Treo is available then) with the discounts?

THREE:
I get a Nordstrom 17% discount. Is that gonna cause a problem by trying to open a new SERO account, as some folks have already discovered?

FOUR:
With a new SERO account, can that 17% be added later?

FIVE:
Can Pick3 be added to a SERO account? Since I really only have three numbers I call regularly, that would be TOO sweet!!!

???

Thanks,
D*

[dirty_sanchez]

I am oop since July 07. Four...er...five things:

ONE:
I notice that the free texting ends or has already ended. Is it possible to get texting added? I don't do many, 20 or less/month. I would do more if it were free. Can that be added to SERO account?

TWO:
I already have a Treo 750p for one year. I hate to dump it and spend ANOTHER $250 for a 755p which is exentially the same phone. Is it possible to keep my Treo 750p on a new SERO plan...then, in one more year, buy (whatever Treo is available then) with the discounts?

THREE:
I get a Nordstrom 17% discount. Is that gonna cause a problem by trying to open a new SERO account, as some folks have already discovered?

FOUR:
With a new SERO account, can that 17% be added later?

FIVE:
Can Pick3 be added to a SERO account? Since I really only have three numbers I call regularly, that would be TOO sweet!!!

???

Thanks,
D*

I'll make an effort to asnwer some of these but I'm not 100% sure. Others can verify this.

1) I think Free texting is still good on SERO. At least throught he end of the year.

2) CAN't help you there.

3/4) I don't think you are allows corp discounts on SERO. So You'll probably lose it. (EDIT: I just read on other thread that this may be possible)

5) Don't think that is an option with SERO. (EDIT: I just read on other thread that this may be possible)

[fuzzyuu]

Thnx, Dahling...!!! We're all rooting for you...:fingers: Let us hear more good news...!!! :hee:

Quick update... I got a email saying to call because they needed some additional information about me. Well I called and they said that they didn't understand why I was calling, but my application was in credit check, and once that was approved the phone would be sent out overnight. Here is to hoping...

Maybe I should call them back and talk to then again to make sure everything is in order? I still can't log into there website with the Username and Password that they had given me. :/

[YawkeyWay]

Quick update... I got a email saying to call because they needed some additional information about me. Well I called and they said that they didn't understand why I was calling, but my application was in credit check, and once that was approved the phone would be sent out overnight. Here is to hoping...

Maybe I should call them back and talk to then again to make sure everything is in order? I still can't log into there website with the Username and Password that they had given me. :/

I had a similar problem (see last pg.) but when I called a 5th or 6th time, the gentleman told me that my order was there, and my order number was legitimate, but there were parts of my order that were missing so he ended up referring me back to the sales dept. and they re-did my order. Strange part about that is that when they re-did my order, I was approved for more lines (5, not 2) and they required no deposit. Very strange.

Anyways, the second time I went through the process, I was given my new phone number with my new HTC Touch, and what the rep said was a "Confirmation and Tracking" number, but the format is "xxxx###", so I'm not sure what to do with that. He never gave me--or, rather, I never asked for--an order number, so I've been trying to get that.

This is an interesting process.

ps: Does anyone know how to chat with eCare? I did it once yesterday, but I haven't been able to locate the link again.

[liglyrichbich]

I am oop since July 07. Four...er...five things:

ONE:
I notice that the free texting ends or has already ended. Is it possible to get texting added? I don't do many, 20 or less/month. I would do more if it were free. Can that be added to SERO account?

TWO:
I already have a Treo 750p for one year. I hate to dump it and spend ANOTHER $250 for a 755p which is exentially the same phone. Is it possible to keep my Treo 750p on a new SERO plan...then, in one more year, buy (whatever Treo is available then) with the discounts?

THREE:
I get a Nordstrom 17% discount. Is that gonna cause a problem by trying to open a new SERO account, as some folks have already discovered?

FOUR:
With a new SERO account, can that 17% be added later?

FIVE:
Can Pick3 be added to a SERO account? Since I really only have three numbers I call regularly, that would be TOO sweet!!!

???

Thanks,
D*

Welcome back, CallDon... I replied to your PM a few days ago... No, UNL Texting is still offered... With the REAL SERO, you won't have to worry about it expiring on you... These will all be answered on the email I wanted to send you... I have to see a client in a few, so if you'd PM me your email, I could get it to you before my appt...:hee: LRB

[liglyrichbich]

Quick update... I got a email saying to call because they needed some additional information about me. Well I called and they said that they didn't understand why I was calling, but my application was in credit check, and once that was approved the phone would be sent out overnight. Here is to hoping...

Maybe I should call them back and talk to then again to make sure everything is in order? I still can't log into there website with the Username and Password that they had given me. :/


Dahlink, leave well enough alone... I 4got to tell you to make it sound like you were just following-up on your order when you called the expected toll-free direction to call, like you just want to now if your order has generated a tracking number... If they have, ask which carrier, then go to the site online, track the progress of the transport of your package. I want you all guys to make it sound like you initiated the call rather than them asking you any other questions... Please don't volunteer any info they might not even need, in other words, don't open any can of worms. If there is nothing else, then just sit tight, relax, wait for your device @the door.... PATIENCE IS VIRTUE...:hee: W/B/Back on tonight... LRB

[liglyrichbich]

I had a similar problem (see last pg.) but when I called a 5th or 6th time, the gentleman told me that my order was there, and my order number was legitimate, but there were parts of my order that were missing so he ended up referring me back to the sales dept. and they re-did my order. Strange part about that is that when they re-did my order, I was approved for more lines (5, not 2) and they required no deposit. Very strange.

Anyways, the second time I went through the process, I was given my new phone number with my new HTC Touch, and what the rep said was a "Confirmation and Tracking" number, but the format is "xxxx###", so I'm not sure what to do with that. He never gave me--or, rather, I never asked for--an order number, so I've been trying to get that.

This is an interesting process.

ps: Does anyone know how to chat with eCare? I did it once yesterday, but I haven't been able to locate the link again.

Online SERO app will generate a receipt that has the order number ai-aifcc xxxxxxxxx whereas telesales or even Order Support will give you a 9digit order number, each dept has no idea of what is which and which is what...:hee:

All sounds good... just sit tight, relax, wait for any email confirm or email advise as to tracking number generated... I know you're all excited but I'd STAY AWAY FROM THE SERO ANXIETY ATTACK, Please...:p

LRB

[liglyrichbich]

I had a similar problem (see last pg.) but when I called a 5th or 6th time, the gentleman told me that my order was there, and my order number was legitimate, but there were parts of my order that were missing so he ended up referring me back to the sales dept. and they re-did my order. Strange part about that is that when they re-did my order, I was approved for more lines (5, not 2) and they required no deposit. Very strange.

Anyways, the second time I went through the process, I was given my new phone number with my new HTC Touch, and what the rep said was a "Confirmation and Tracking" number, but the format is "xxxx###", so I'm not sure what to do with that. He never gave me--or, rather, I never asked for--an order number, so I've been trying to get that.

This is an interesting process.

ps: Does anyone know how to chat with eCare? I did it once yesterday, but I haven't been able to locate the link again.

Online SERO app will generate a receipt that has the order number ai-aifcc xxxxxxxxx whereas telesales or even Order Support will give you a 9digit order number, each dept has no idea of what is which and which is what...:hee:

All sounds good... just sit tight, relax, wait for any email confirm or email advise as to tracking number generated... I know you're all excited but I'd STAY AWAY FROM THE SERO ANXIETY ATTACK, Please...:p

LRB

[liglyrichbich]

I'll make an effort to asnwer some of these but I'm not 100% sure. Others can verify this.

1) I think Free texting is still good on SERO. At least throught he end of the year.

2) CAN't help you there.

3/4) I don't think you are allows corp discounts on SERO. So You'll probably lose it. (EDIT: I just read on other thread that this may be possible)

5) Don't think that is an option with SERO. (EDIT: I just read on other thread that this may be possible)



Check your Yahoo... W/B/Back online tonite...

[fuzzyuu]

Thnx, Dahling...!!! We're all rooting for you...:fingers: Let us hear more good news...!!! :hee:

Dahlink, leave well enough alone... I 4got to tell you to make it sound like you were just following-up on your order when you called the expected toll-free direction to call, like you just want to now if your order has generated a tracking number... If they have, ask which carrier, then go to the site online, track the progress of the transport of your package. I want you all guys to make it sound like you initiated the call rather than them asking you any other questions... Please don't volunteer any info they might not even need, in other words, don't open any can of worms. If there is nothing else, then just sit tight, relax, wait for your device @the door.... PATIENCE IS VIRTUE...:hee: W/B/Back on tonight... LRB

Well I called back again (before I saw your post, otherwise I would have just waited) because it said under my order status "activation error" and asked them what that meant, and they said that was normal, that my account was approved for two lines (though I only requested one) and that everything was good and my phone should be shipped out on Monday. Also now when I check my order status it says "ASI_FULFILLMENT". By chance do we actually know what that means?

So now I wait...

[liglyrichbich]

Well I called back again (before I saw your post, otherwise I would have just waited) because it said under my order status "activation error" and asked them what that meant, and they said that was normal, that my account was approved for two lines (though I only requested one) and that everything was good and my phone should be shipped out on Monday. Also now when I check my order status it says "ASI_FULFILLMENT". By chance do we actually know what that means?

So now I wait...

Do you have a choice... ? Don't screw it up now... "ASI_FULFILLMENT". is good news... Go relax... wait till Monday... no shipment on Sat/SUNDAY... Go back to my postings to see and know why things are done this way... and why people clamor for SEROs, you'll find the answer, then you can appreciate this process that I've shared with you unless you love to aggravate and frustrate yourself dealing with incomptent Sprint CS reps in the future...:hee:

Go see why people who had been helped with this thank me profusely... after they'd gone through the process... until then, you'd never understand and appreciate why I do this...

LRB

[fuzzyuu]

Oh I've been reading this thread from start to finish. And I DO appreciate it. So thank you again. And at this point, I'm not going to do anything except wait till I get a tracking number, except read about the phone I hope that I am getting.

[HotDJDave]

LRB,

I have been a Nextel/Sprint customer for over 7 years now. Currently (as of about three months ago), I have a Family Share Plan with two phones on the plan. I also have another phone not on the family share plan that I plan to bring over as a third phone under the family share plan when I pay off the bill for that phone.

Tonight, I tried to call *2 to find out about the SERO plan. The CSR could not help me except look up online what I already could see online for myself. At this time, I also downgraded my minutes from the $149.99/mo for 3000 minutes to the $69.99 for 700 minutes because I don't use all those minutes and was waisting money. She had me call the 888-882-4030 number. The person there was happy to sign me up for a SERO plan if I was going to add a new line of service. He said it didn't matter if I already had other lines, but the SERO plan would only apply to the new line of service.

On my family plan, I have the $20.00 unlimited SMS for all phones on the account and pay $15.00/mo for each phone to have Sprint Power Vision.

My question here is, in my situation, having a family plan that will have three phones, would it be worth it to have a SERO plan on the three phones or is it better to have the family plan?

[liglyrichbich]

LRB,

I have been a Nextel/Sprint customer for over 7 years now. Currently (as of about three months ago), I have a Family Share Plan with two phones on the plan. I also have another phone not on the family share plan that I plan to bring over as a third phone under the family share plan when I pay off the bill for that phone.

Tonight, I tried to call *2 to find out about the SERO plan. The CSR could not help me except look up online what I already could see online for myself. At this time, I also downgraded my minutes from the $149.99/mo for 3000 minutes to the $69.99 for 700 minutes because I don't use all those minutes and was waisting money. She had me call the 888-882-4030 number. The person there was happy to sign me up for a SERO plan if I was going to add a new line of service. He said it didn't matter if I already had other lines, but the SERO plan would only apply to the new line of service.

On my family plan, I have the $20.00 unlimited SMS for all phones on the account and pay $15.00/mo for each phone to have Sprint Power Vision.

My question here is, in my situation, having a family plan that will have three phones, would it be worth it to have a SERO plan on the three phones or is it better to have the family plan?

Unfortunately, Hottie, family plans are not available on SEROs but we can cut your bill tremendously by having 3 individual SERO 500/$30 with all the UNLIMITED FEATURES standard or built-in, so no worry about any perk/billed/credit offset until expired. That's the beauty of the SEROs. If you need help, you can PM Me along with your email and/or PCS# and we'll take it from there...

[Chewieez]

What happens after your two year agreement with SERO is expired? Do you have to re-instate yourself, does the SERO plan continue in a monthly basis? Does Sprint contact you to get a new plan?

Thanks!

[liglyrichbich]

What happens after your two year agreement with SERO is expired? Do you have to re-instate yourself, does the SERO plan continue in a monthly basis? Does Sprint contact you to get a new plan?

Thanks!


The beauty of THE REAL SERO..... Can just go on a month-to-month... no strings attached, nothing changes, no need to call CS. Everything is standard, no perks to expire on you... VS. Retentions' "Matched Features and Pricing"

[Chewieez]

The beauty of THE REAL SERO..... Can just go on a month-to-month... no strings attached, nothing changes, no need to call CS. Everything is standard, no perks to expire on you... VS. Retentions' "Matched Features and Pricing"


That's great to know! Thank you!

[mec26]

Hello everybody...long time viewer...first time poster..

Here is what I have:

I have been a sprint customer for almost 4yrs (in May)

In October I switched from a $45 1000 anytime plan to a Sprint Power Pack FAMILY 700 so I could add 2 lines for my mom and dad: $69.99

Nights and weekend starting at 6: $10
Unlimited text: $20
Sprint Power Vision Access: $15
Line 3: $9.99

I have a few questions to ask:

1. I know it would be cheaper to switch all 3 phones to a SERO plan, but will the ETF offset the savings so much that it won't be worth it?

2. Is the unlimited data the same as Power Vision?

3. I would like to keep all 3 phone numbers, how much of a hassle will that be?

4. I just ordered a new HTC Touch for my line (haven't received it yet...should be here monday), I didn't get any discounts on it except for my $75 rebate for my old phone...is there any way to get any more discounts, or should I have waited and got it with the SERO plan.

Any help would be greatly appreciated :)

[Stevie_g]

Hello
I could use some :1zhelp: input on my problem, here is the link (http://www.sprintusers.com/forum/showthread.php?p=1545193#post1545193) from my post in the welcome forum. I would value any thoughts.



Thanks in advance.
-g-

[CallDon]

Welcome back, CallDon... I replied to your PM a few days ago... No, UNL Texting is still offered... ...snip... LRB
Thanks for knowing I was gone. I was out of town, in beautiful Tennessee for the Thanksgiving holidays. Fun times.

I sent you an e-mail with a couple of questions...or as some say...with a few kurschuns...mainly regarding getting a SERO plan but NOT getting a new phone until one year later. The other question was if Pick3 can be added to the SERO plans.

And I didn't even know about that referral thingie. Let me see if I get this right:

I have Sprint already ooc. If my friend opens a new Sprint Sero account, she gets $25. If she referres me and I open a new Sero account, I get $25. Is that right?

And I am still trying to understand the "mail-in rebate" thing. No problem though. My current FnF bill is $70/month. Anything will be cheaper than that, rebates or not. Saving $20/month for a year is $240 annually. Since I have already had my current plan 28 months, I could have saved $560 by having a Sero plan. So it's worth it to me to change, since I don't plan to change from Sprint anyway.

Thanks for all the help to LRB and everyone else who has posted.

iD*:D

[DSterling]

I'm still having issues trying to get my old OOC number to my SERO phone. I've emailed Customer Care, no dice. I called a rep, no dice. She was in NC and said that it couldn't be done even if I ported to another carrier. I've even talked to Retentions and no dice. The Retentions guy was wondering why the store gave me their number in the first place - he was a little offset by it. I told him I had 2 other lines still in P2K but my SERO lines were in Ensemble so he was going to move my old accounts over to Ensemble, but he didn't make it seem like they would stay OOC if he did that so I told him no. Also, he said it wouldn't help porting the number over.

So...any other suggestions? It's almost to the point where I'll just drop the old line, but I'd really like to keep my customer history with the old number. I'm not even going to try to get the 25% corp discount I have on my OOC lines.

[KaBaL]

UPDATE

Hey everyone, It's been a little over a week since getting my phone, and as I stated in prior posts, I was simply waiting to port over my OOC number to my new SERO account. But couldn't do this due to liability being in my wifes name. Over the holiday weekend, we went up to a sprint store to get the liability swapped. Immediately problem #1 arose. Because I already have an account in the new billing system, they cannot change our old account (p12 billing) over to the new one. ***? They basically tell us to just call in CS and get the number ported, and if we have issues they're right there. We call, get tossed around from CS rep to CS rep.. until eventually just get disconnected during one of our hold periods.. already frustrated by the run around, we call back, 20 min later SAME THING, get disconnected while on hold. At this point my wife is just about fed up, I'm keeping my cool, as I knew this wasn't going to be an easy situation. But it was frustrating that we hadn't even gotten to the actual problem yet, just many "technical" difficulties on the way still.

After my wife proudly shows her frustration to the sales rep helping us, he gets a manager, who decides to call migrations directly (why them, I don't know) eventually after having to repeat what we wanted about 10 different times, to 10 different people, we finally got someone who was able guide us through the process, essentially all they ended up doing was programming my old ooc number into my new phone / account. (if thats all they did, I could have done that myself)

Long story short -

Ordered my sero plan + phone online using employee email
Recieved phone, and activated it ( had minor difficulties as the new number was still in someone elses name)
Tried to port number but could not due to my old number being in my wifes name.
Tried to transfer liability, but couldn't due to separate billing systems.
Due to technical difficulties, and a very upset wife, I was able to port my number without anyone ever questioning the fact that I was on a new SERO plan.

THE END

So, everything is up and running, good to go.. BUT I do have one question for the community, I'd rather ask here then go through another 2 hour long CS conversation. I signed up for the 1250 plan, but can actually get away with the 500 plan. Has anyone downgraded? Also since I'm still in my 30 day trial, what would that process be? Think I could simply call in, and have it switched? or would I have to cancel this plan completely and start over?

thanks everyone for helping me get this far.

[DSterling]

Kabal -

I think since you're still w/i 30 days, you can get the plan changed by calling CS. If anyone on here can correct me, please do.

I'll try again to call someone at CS to get my number ported over. It can't be that hard to reprogram my phone with the old number if I can find someone to do it. Maybe they could reprogram my old phone with this new number who people insist they're calling Maria. I couldn't pass for a Maria even if I wanted to.

[liglyrichbich]

UPDATE

Hey everyone, It's been a little over a week since getting my phone, and as I stated in prior posts, I was simply waiting to port over my OOC number to my new SERO account. But couldn't do this due to liability being in my wifes name. Over the holiday weekend, we went up to a sprint store to get the liability swapped. Immediately problem #1 arose. Because I already have an account in the new billing system, they cannot change our old account (p12 billing) over to the new one. ***? They basically tell us to just call in CS and get the number ported, and if we have issues they're right there. We call, get tossed around from CS rep to CS rep.. until eventually just get disconnected during one of our hold periods.. already frustrated by the run around, we call back, 20 min later SAME THING, get disconnected while on hold. At this point my wife is just about fed up, I'm keeping my cool, as I knew this wasn't going to be an easy situation. But it was frustrating that we hadn't even gotten to the actual problem yet, just many "technical" difficulties on the way still.

After my wife proudly shows her frustration to the sales rep helping us, he gets a manager, who decides to call migrations directly (why them, I don't know) eventually after having to repeat what we wanted about 10 different times, to 10 different people, we finally got someone who was able guide us through the process, essentially all they ended up doing was programming my old ooc number into my new phone / account. (if thats all they did, I could have done that myself)

Long story short -

Ordered my sero plan + phone online using employee email
Recieved phone, and activated it ( had minor difficulties as the new number was still in someone elses name)
Tried to port number but could not due to my old number being in my wifes name.
Tried to transfer liability, but couldn't due to separate billing systems.
Due to technical difficulties, and a very upset wife, I was able to port my number without anyone ever questioning the fact that I was on a new SERO plan.

THE END

So, everything is up and running, good to go.. BUT I do have one question for the community, I'd rather ask here then go through another 2 hour long CS conversation. I signed up for the 1250 plan, but can actually get away with the 500 plan. Has anyone downgraded? Also since I'm still in my 30 day trial, what would that process be? Think I could simply call in, and have it switched? or would I have to cancel this plan completely and start over?

thanks everyone for helping me get this far.


CONGRATULATIONS KABAL FOR OVERCOMING ALL THOSE HURDLES AND COMING THROUGH OK... And Thanks for sharing it to the community... :hee:
LRB

Your Ability To Change Services & When Changes Are Effective

You typically can change Services upon request. In some instances, changes may be conditioned on payment of an Early Termination Fee or certain other charges, or they may require you to accept a new Term Commitment. Changes to Services are usually effective at the start of your next full invoicing cycle. If the changes take place sooner, your invoice may reflect pro-rated charges for your old and new Services.

Your Right To Terminate Services
You can terminate Services at any time by calling us and requesting that we deactivate all Services. You're responsible for all charges billed or incurred prior to deactivation. If Services are terminated before the end of your invoicing cycle, we won't prorate charges to the date of termination and you won't receive a credit or refund for any unused Services. Except as provided above, you must also pay us an Early Termination Fee for each line of Service that you terminate early.

For Those that I tried to steer to RETENTIONS AS AN ALTERNATIVE, I hope you read my posting and my experience and my findings... YES, IT IS AN ALTERNATIVE if your concern is limited to pricing and features... BUT NOT THE REAL THING...!!! To understand this, you have to go back a few postings to appreciate what you guys with the REAL SEROs have...:huh: I look to the future, not just now... (I hate further headaches, frustration and aggravation...:frustrate: Gotta go to work... W/B/Online tonight...

HAVE A GREAT MONDAY...!!!

[liglyrichbich]

I'm still having issues trying to get my old OOC number to my SERO phone. I've emailed Customer Care, no dice. I called a rep, no dice. She was in NC and said that it couldn't be done even if I ported to another carrier. I've even talked to Retentions and no dice. The Retentions guy was wondering why the store gave me their number in the first place - he was a little offset by it. I told him I had 2 other lines still in P2K but my SERO lines were in Ensemble so he was going to move my old accounts over to Ensemble, but he didn't make it seem like they would stay OOC if he did that so I told him no. Also, he said it wouldn't help porting the number over.

So...any other suggestions? It's almost to the point where I'll just drop the old line, but I'd really like to keep my customer history with the old number. I'm not even going to try to get the 25% corp discount I have on my OOC lines.



Your Ability To Change Services & When Changes Are Effective

You typically can change Services upon request. In some instances, changes may be conditioned on payment of an Early Termination Fee or certain other charges, or they may require you to accept a new Term Commitment. Changes to Services are usually effective at the start of your next full invoicing cycle. If the changes take place sooner, your invoice may reflect pro-rated charges for your old and new Services.

Your Right To Terminate Services
You can terminate Services at any time by calling us and requesting that we deactivate all Services. You're responsible for all charges billed or incurred prior to deactivation. If Services are terminated before the end of your invoicing cycle, we won't prorate charges to the date of termination and you won't receive a credit or refund for any unused Services. Except as provided above, you must also pay us an Early Termination Fee for each line of Service that you terminate early. LRB


You've been patient so far... keep at it and you'd find someone who'd do it for you... You have the authority to close OOCs after porting as you are the owner of the account... And only you can. See my reply to KABAL on Changing and Terminating Services as per the Sprint TOS... :hee: LRB

[fuzzyuu]

More than anything else, I'm just going to vent that I have the "getting SERO twitch". I've now been charged twice for my phone and have no tracking number :( I just want to know that I got the account!!!!!

Ok there is my vent.

[RobInMN]

Here is my story:

I have been with Sprint for almost 10 years and on a 4 year old shared minutes retention plan with 2 OOC phones looking to upgrade. I read lots of posts in this SERO sub-forum and a good number in this thread (but certainly not all - too long).

I figured out what I wanted. An HTC Touch (for the $250 that I should be offered) on a SERO1250 and a new phone with SERO 500 for my wife (eventually talking her into a Touch as well).

I PM'd LRB for her guide and was all set to give this a go and realized that I didn't want the phones to arrive while I was out of town for Thanksgiving. I planned on initiating the process on Friday morning, but never really had a chance to dedicate an actual chunk of time to do so. Meanwhile, I did check SU a few times last week and read a couple people's reports of having difficulty getting their old numbers ported. For my wife, this is a deal breaker. No old number, she won't let me do it. I also read the occasional report of people being able to do it through retention.

Starting Friday afternoon I was without internet access until I got back home, but I had free time Friday evening, so I gave it a shot through retentions. It was a no-go. Said it was not possible in Ensemble. (actually had to be transfered to an Ensemble trained rep)

Saturday afternoon we had a 5+ hour drive back home, so I figured I'd try again. I called and got an Ensemble rep right away, her name was Stacy. She was very nice, even though it took her a while to catch on with what I wanted. She started with the "it can only be done on the web site with a new line" and I replied that I understood the official policy, but I also knew that it was possible to circumvent the system if I could find the right CSR with the right supervisor that knew how. She seemed to try REALLY hard to get it done. Kept putting me on hold, checking with her supervisor and others. She eventually said she could "get me what I wanted" and said she would take my order for the phones even changing the $350 w/$100 rebate to the straight $250, then go offline to process the order and call me back. OK. so we initiated the phone order and hung up. After a while she called back and by this time, I was entering a section of road that had iffy signals resulting in numerous dropped calls and her calling back. Anyway, when she did call back she said the phones were ordered and "here is what I did for you" and explained how she matched the SERO plan exactly and made up the difference by applying a re-occuring monthly discount that was good for 2 years (since that is the longest she can do). She really did a good job (even Tracy, below, thought so), but I told her I wanted the SERO (since the price was perminant). She didn't really get why it made that much difference to me since the cost was the same. I almost flet like I was hurting her feelings. I was trying to explain that I would rather get the true SERO via the web if she would back-out my phone order and give me a way to get back in touch with her directly to port my numbers over, except that the signal issues where causing too many dropped calls and I think her shift was over before I re-entered a good signal area.

So I get home not knowing where I stand and call retentions back again to find out. I get a great guy named Tracy. I explain to him that I was talking to Stacy earlier and I think her shift ended before we could resolve things and I didn't know where we were at. I told him exactly what I wanted (SERO500, SERO1250, & 2 HTC Touch). I also told him I would go the website route if I had to, but I would need the phone order cancelled. He seemed impressed with how good of a job Stacy did matching SERO, but he would definately get me taken care. He wasn't sure how yet, but he would get me exactly what I wanted and put me on hold. I guess it took him a couple calls but in the end he called the "Employee" line?/dept? and got a girl also named Tracy (who was in a great mood because they bonded over having the same name) and she took care of it for us.

Yesterday (Sunday), I looked at my Sprint account online, and my phones say "SERO F&F 500" and "SERO F&F 1250". Called today to get a tracking nubmer for my phones, but they don't have a tracking number yet (but do say estimated delivery date of Wednesday).

I would like to thank LRB, even though I did not end up using her guide. Had I actually had time Friday morning or not had 5 hours to kill in a car, I would have.

This sub-forum and this thread specifically were invaluable in knowing about how the system works and being able to get what I wanted.

-- Rob

[liglyrichbich]

More than anything else, I'm just going to vent that I have the "getting SERO twitch". I've now been charged twice for my phone and have no tracking number :( I just want to know that I got the account!!!!!

Ok there is my vent.


Understand the frustration, not an isolated incident, but that can be straigthened out with one phone call, but only after you get your device....
Fool around and enjoy it for now... when it comes, then you could make your move, sometimes, the kinks heal themselves...:hee: LRB

[htowngator]

after re-reading through this, it seems that most people who had "horror stories" with SERO are those who already had Sprint accounts....

I assume that it's a lot easier to get one if you're a new customer.

Also, what's the usual lag time between placing the order and receiving the phone?

[BrucePDA]

Well SERO is supposed to be for new customers and customers adding new lines of service to their accounts. If done in that manner it's a simple process. I ordered 2 new lines back in May and had the phones in 3 days.

[mamatodandb]

I am new to this board and was wondering if anyone could help me out. My husband and I have been with Sprint for nine years now. We are finally wanting to upgrade to the power vision. He is due for a new phone and I am due for a new one in March. I have seen a lot of posts about Sero but I'm still not exactly sure how it works. When I called customer service they were not very helpful. Finally, I talked to someone that offered me:

- two new touch phones for $250 each (which is what they are on the website)
- 1000 minutes for $50
- $10 for third line
- $15 per phone for power vision
- 500 free text on one phone
- military discount (I think it is 10%)

I was wondering if Sero would be a better deal and if so if we would be eligible.

Thanks for any input!

[Tomas]

Yup. My experience, too, Bruce. Follow the written rules published by Sprint Nextel and it all works without hassle. From ordering to having my two new SERO lines in use took three days for me, also.

Tom

[htowngator]

Are you able to use your old lines while you wait for the phones to arrive? I just don't want to have my account cancelled while Sprint switches the lines over and I have to wait 2-3 days without a cell phone.

[Tomas]

It wasn't until after I had my new phones in service that I even called Sprint to have the old lines terminated at the end of the billing cycle. For me that gave about a 22 day overlap with all four lines working.

Tom

[htowngator]

It wasn't until after I had my new phones in service that I even called Sprint to have the old lines terminated at the end of the billing cycle. For me that gave about a 22 day overlap with all four lines working.

Tom

Yes, but I'm referring to having phone numbers switched from old provider (ATT) to new provider (sprint) -- not getting entirely new numbers.

[KaBaL]

Yes, but I'm referring to having phone numbers switched from old provider (ATT) to new provider (sprint) -- not getting entirely new numbers.

With the number porting, its usually no more then a 24 hour process. Usually only 1-2 hours. Even if you place your number in the "Bring your number over" option on the order page, they seem to never do it, so once you receive your phone, activate it and port the number all at the same time.

But as recommended my others, be sure to try out your new phone with the temp number first. Make sure its really what you want. (couple days maybe) then do the port.

[htowngator]

With the number porting, its usually no more then a 24 hour process. Usually only 1-2 hours. Even if you place your number in the "Bring your number over" option on the order page, they seem to never do it, so once you receive your phone, activate it and port the number all at the same time.

But as recommended my others, be sure to try out your new phone with the temp number first. Make sure its really what you want. (couple days maybe) then do the port.

Thanks... I've never actually had to port a number over before as I've had Verizon living in another state and then cancelled it for a new local number with AT&T when I moved a few years ago.

[Chuck_IV]

I'm getting aggravated with this whole process. I originally tried to set up 2 new SERO lines, a couple weeks ago, but it was cancelled because I already had a Nextel account and they couldn't create a new account with the same SSN, when I called in. He told me I could create 2 new lines on my existing account and if I like them, have my Nextel numbers transfered over to them and they would be set up as SERO account(I specificallly made sure this was going to be possible).

So i am satisfied with the service and decide to make the switch this morning. They moved my Nextel numbers over to the Sprint phones, after about 2+ HOURS, bouncing between reps, however, now they cannot seem to change the plans to SERO, no matter who tries.

The last person, who was in the SERO order department made me pull up ALL the order infos and went on for a HALF hr, then she tells me they cannot change my plan to a SERO account because I am an existing customer. This is SPECIFICALLY what I asked about when I did the 2 added lines and was told to do it secifically the why I did it.

The people who are will to get it straight, can't seem to get it done, in their system and the one department, who supposedly can do it, won't.

I am on hold to retention now. If they cannot get it straight, then the heck with this and I'm off to Verizon. The whole process of just getting to the Sprint side has been excrutiatingly painfull, just to get my numbers over to the Sprint side, nevermind them now not wanting to honor what they had said could be done initially(and yes I do have a personal sprint email for them, that was given by a Sprint worker to me).

[skman]

Hi everyone
wow..what a great thread and site.
LRB has been a great help as most have acknowledged and all your stories have been very helpful!
one question i had was have those who had corporate discounts had trouble going over to SERO? Is there something you have to do before trying to get over to SERO?

thanks all!

[BrucePDA]

It wasn't until after I had my new phones in service that I even called Sprint to have the old lines terminated at the end of the billing cycle. For me that gave about a 22 day overlap with all four lines working.

Tom
I did the exact same thing. No problems at all.

[dirty_sanchez]

I'll probably order my new SERO phones either late tonight or tomorrow due to the excellent help I've received from LRB. Just need my wife to decide which phone she wants.

Something that I had planned on doing is going to have to be rethought. When we were with USCC and started our 30 day trial with Sprint we kept our USCC lines open long enough to find out if Sprint was going to work for us. So what we did was forwarded our calls from the USCC line to our new Sprint phones so that we didn't have to carry both phones with us and we didn't have to bother giving out a temp number to all of our contacts. With USCC it was free and we could just dial *72-XXX-XXX-XXXX and the call would get transfered. This is what I planned on doing with Sprint. But now I did a little research and found out that Sprint charges 20 cents/minutes to do this. Yikes! Definetly not worth it. I'll just have to carry two phones around. :)

[Chewieez]

Alright, the process has begun! I just ordered a new Centro and the SERO 500 plan through the SERO online site. Hopefully I'll be receiving the phone in 2-4 days and I can start the next step of the plan. :)

Thanks so much Liglyrichbich

[fuzzyuu]

Well looks like my phone shipped!!! Now I just hope I don't run into any activation problems.

[CallDon]

Thanks to LRB:clap:, some things were clarified for me. If I figured this thing out correctly, if I get the loyalty discount ($100) and the referral card ($25) and the invoice credit ($50), my $250 Treo 755p will end up costing me $75. And my Sprint bill will go from $70/month to $37/month including the added $7 TEP that I didn't have when my Treo700p went off the roof of my Buick at 45mph.

That Treo is a dang healthy phone. I circled around, picked up the phone from the median of the highway and made a phone call on it. I don't know of a flip-phone that would take that kind of lickin' and still be in one piece !

ONE PROBLEM: During the check-out, there was not an option for "Pick3" and I really want it.

QUESTION: To get the Pick3, do I wait a few days and call to get it added? Or can I send an e-mail to somebody?

If I call it in, who do I call??

Thanks,

D*

[Chuck_IV]

A followup...

after dealing with retentions and then onto employee department. They could not get my plans set up as SERO(after a couple hrs on the phone). The guy from the employee line, I could tell felt bad abotu not being able to do it, even tho he really tried. So after hanging up, I was not a happy camper an was basically about ready to throw in the towel and think Verizon.

However, while waiting to pick up Chinese food, my phone rings... It's Sprint. A supervisor called me and had been told of my "plight" by the gentleman from the Employee number. She immediately offered to fix the issue and change the plans to 2 SERO plans, on the spot. She had it all completed/corrected, within minutes, so I am set to go.

Now, my question is, if it were that easy to fix, why in the heck did I have to spend HOURS on the phone, with no results and with people who wanted to fix it but just couldn't? This is what I don't get and why Sprint gets a bad CS rap. Between getting my numbers moved to the Sprint phones, to getting the SERO plan set up, I was on the phone for a combined total of more than 4(FOUR) hrs today. I must have talked to 4 or 5 DIFFERENT departments, some more than once. It just shouldn't be that difficult or time consuming!

[CallDon]

A followup...Now, my question is, if it were that easy to fix, why in the heck did I have to spend HOURS on the phone, with no results and with people who wanted to fix it but just couldn't?

Because...it develops character!!:hee::hee:

Seriously, if you put three (fill in the blank, republicans, democrats, baptists, i.t. geeks, etc.) in the same room and ask one question, you will get six answers. When I go to BestBuy or any electronics store with a question, I have to go 3 or 4 times and talk to a different person each time. At least one or two of them will give me useful information.

So today, you just went through the same experience with Sprint. Sounds quite normal to me...sadly! But the bottom line is, you got what you wanted. Now enjoy it and have a good time. :)

D*

[liglyrichbich]

Thanks to LRB:clap:, some things were clarified for me. If I figured this thing out correctly, if I get the loyalty discount ($100) and the referral card ($25) and the invoice credit ($50), my $250 Treo 755p will end up costing me $75. And my Sprint bill will go from $70/month to $37/month including the added $7 TEP that I didn't have when my Treo700p went off the roof of my Buick at 45mph.

That Treo is a dang healthy phone. I circled around, picked up the phone from the median of the highway and made a phone call on it. I don't know of a flip-phone that would take that kind of lickin' and still be in one piece !

ONE PROBLEM: During the check-out, there was not an option for "Pick3" and I really want it.

QUESTION: To get the Pick3, do I wait a few days and call to get it added? Or can I send an e-mail to somebody?

If I call it in, who do I call??

Thanks,

D*

Nice chatting, i-Don... And I'm glad I got you sold onto the 755... You would still actually make out since there is another $100 MIR (Rebate) involved if you send it in before 1/12/2008... I'll make sure to get the Loyalty on its way. I'm surprised you didn't see Pick 3 as one of the choices as an add-on for $5/month, just as well, I saw postings where, when they responded to the confirmation/follow-up email from ecare to call the toll-free after online application and got someone on the phone (just to see if order has generated tracking info) posters mentioned Pick 3 and were thrown it in as a perk, not just Pick 3 but Pick 5. Worth another month's extension of contract (My $115 Loyalty letter which set my bill negative for 3mos+ cost me another month's extention, no biggie, I still took the money and ran ...:hee: LRB

[liglyrichbich]

Hi everyone
wow..what a great thread and site.
LRB has been a great help as most have acknowledged and all your stories have been very helpful!
one question i had was have those who had corporate discounts had trouble going over to SERO? Is there something you have to do before trying to get over to SERO?

thanks all!

That was one of those we were trying to protect as per the strategy of not rushing to close OOC lines right away. Since once migrated to the Ensemble, reps could only go as far as the system would let them in doling out perks; that would've been the time to "tie up all the loose ends" ie. attempting to get the most out of CS or Retentions as far as loyalties, CU, Corp, business and/or work-related discs and perks and transferring and/or grandfathering of all these goodies over to the new line (SERO) then porting their old # are concerned.

Posters who have gone through the whole process of getting their SEROs have come back to say that their Corp discs had eventually been taken away.
No biggie, with our monthly SERO $$$ savings, it really just translates to a few dollars a month off-setting prably the price of the TEP

For those impatient newbie posters who just got on the threads demanding info ASAP as if they're the only ones who should be catered to without regard of whether or not this room is manned by paid personnel or volunteers like you and me whose only intention is to help, then knocking the way we do things, and making it sound like these are all "Much ADO About Nothin", when they finally get what they want through their "PAINLESS" process, (Lucky You or so you think...) they're in for the shock of their lives when they find out the hard way that what they really wanted versus what they think they got are entirely contrary to what they think they really got... GOT IT...??? :thought::frustrate :hee: LRB

[skman]

That was one of those we were trying to protect as per the strategy of not rushing to close OOC lines right away. Since once migrated to the Ensemble, reps could only go as far as the system would let them in doling out perks; that would've been the time to "tie up all the loose ends" ie. attempting to get the most out of CS or Retentions as far as loyalties, CU, Corp, business and/or work-related discs and perks and transferring and/or grandfathering of all these goodies over to the new line (SERO) then porting their old # are concerned.

Posters who have gone through the whole process of getting their SEROs have come back to say that their Corp discs had eventually been taken away.
No biggie, with our monthly SERO $$$ savings, it really just translates to a few dollars a month off-setting prably the price of the TEP

For those impatient newbie posters who just got on the threads demanding info ASAP as if they're the only ones who should be catered to without regard of whether or not this room is manned by paid personnel or volunteers like you and me whose only intention is to help, then knocking the way we do things, and making it sound like these are all "Much ADO About Nothin", when they finally get what they want through their "PAINLESS" process, (Lucky You or so you think...) they're in for the shock of their lives when they find out the hard way that what they really wanted versus what they think they got are entirely contrary to what they think they really got... GOT IT...??? :thought::frustrate :hee: LRB

Got it!
maybe i phrased my original question wrong....i read earlier that someone had a problem getting a sero account that was linked to their ssn because they had a corporate account so essentially not letting them sign up new lines on sero. do i need to get off my company account and get rid of my corp discount before doing a new line via sero? or do i need not worry about it?
from your post above, i guess i don't have to worry about it...just try one and hope for the best :)

thanks!

[CallDon]

...i read earlier that someone had a problem getting a sero account that was linked to their ssn because they had a corporate account so essentially not letting them sign up new lines on sero. thanks!
My account was migrated about three weeks ago. I assume that my ooc account is linked to my SSN. But it went through on-line anyway tonight when I ordered SERO. But I am not sure if my corporate discount transferred or not during the migration. Anyway, today, I got another "invite" mailed FROM SPRINT regarding my Nordstrom discount. :tu:

Then tonight, about two hours ago, I applied for SERO with a new phone. So when it gets going/settled, then I will call and attempt to add the 17% corporate that I had before, especially since SPRINT invited me to take advantage of it.

Will the wonders never end?!?:clap:

[cruiserandmax]

I've been following the thread and just signed up for SERO via the website using the savings email. The orde rreciept displayed through the website after ordering shows:

Unlimited Power Pack Test Messages $10.00
$10.00 promotional discount (per service) -$10.00


However, the order Receipt sent through email makes no mention of the -$10.00... Has anyone had any problems with the free unlimited text messanging getting applied correctly when signing up for SERO?

[dirty_sanchez]

Well I placed my SERO order last night for 2 new phones and applied the discounts. They all seeded to go through fine. I was imediately given an order confirmation number ai-afcc-1526xxxx. I checked the status this morning and it says "Your order is still being processed". So I'll just sit back today, have a drink, and check back later in the day to see what happens. Hopefully since I'm already in ensemble my order will go smoothly.

One question, The website says free overnight shipping. What carrier do they use (FedEX, UPS), and do they require a signature in person or will they leave it at my door? Usually I just leave a sticky note on my front door telling them to leave it and sometimes it works. Other times they still require signatures for some items.

[DSterling]

Dirty_Sanchez -

They used UPS when they shipped mine to KC and they left mine at my door. I was tracking it and it said it had been delivered at the front door, sans signature so I had to race home and get it so any noisy neighbors wouldn't pick them up.

[BrucePDA]

A followup...
Now, my question is, if it were that easy to fix, why in the heck did I have to spend HOURS on the phone, with no results and with people who wanted to fix it but just couldn't? This is what I don't get and why Sprint gets a bad CS rap. Between getting my numbers moved to the Sprint phones, to getting the SERO plan set up, I was on the phone for a combined total of more than 4(FOUR) hrs today. I must have talked to 4 or 5 DIFFERENT departments, some more than once. It just shouldn't be that difficult or time consuming!

Just be happy you got it. SERO is for NEW customers and existing customers adding a NEW line of service. What they did for you was a favor.

[ShadowX]

Alright I finally ordered for my dad a SERO500. I got the order confirmation and everything but when I checked the order status they told me that they didnt have a record so I had to call and they told me the system put it as a new customer and not adding it to the existing account. So I have to wait until friday to see if I receive the phone or not if I dont I have to call them and see if they did everything correctly. Boy I tell ya.

I have the master plan letter but I just want to confirm the next step once I receive the new phone I will let a day go by right? Then I will call CS, Retentions or somebody to close the OOC and then get them to reserve the number. Then I tell them I want to port the old number to the new account or phone (im confisued on this) and see if they do it.

Or do I try to get them to switch the OOC and the new SERO numbers and then close the OOC after the switch.

I know the master plan says but I just want some reassurance you can never be too careful especially with Sprint.

Thanks everyone for all your help

[cruiserandmax]

I just placed a SERO order last night. On the website order confirmation page it showed a $10 credit underneath the $10 charge for unlimited text, but on the email order confirmation that was sent it only shows the $10 charge and no credit. I should probably just wait and see what happens. Has it shown up this way for anyone else?

Also, I'm a 9+ year sub and will be OOC on Jan 1,2008. I'm gonna try calling in after that to have the OCC number replace my SERO number. I'd appreciate hearing more success stories of this happening and the details that were involved.

[YawkeyWay]

One question, The website says free overnight shipping. What carrier do they use (FedEX, UPS), and do they require a signature in person or will they leave it at my door? Usually I just leave a sticky note on my front door telling them to leave it and sometimes it works. Other times they still require signatures for some items.

Mine was actually delivered yesterday via UPS, and they left it at my house without signature. However, if you call the UPS number (dial 0 to get a human on the line) you can give them your tracking number and request where they leave it (inside door, garage, grill, etc.) and they'll call to confirm that the driver did so.

[AahzNotOz]

So last Wednesday I placed an order on the sprint.com/sero site. I used the savings@sprintemi.com email address. I chose the sero 1250 plan with nights starting at 6 and also got a Touch. The phone arrived last night and I started playing around with it and getting everything set up. This morning I logged in to check my plan and it was a Sprint Family Pack 1400 for almost $90 a month, not Sero at about $60, plus the plan didn't even come close to Sero, except fot he minutes. I called up Sprint this morning to try and get it fixed. I got transfered around to 4 different people and the last person told me I couldn't have the plan because I was already a Sprint customer and then canceled the account and sent me an email with return shipping information. Sigh. If they weren't going to, or couldn't given me then plan, they should never have processed the order. Good thing I checked.

Dan

[dirty_sanchez]

I just placed a SERO order last night. On the website order confirmation page it showed a $10 credit underneath the $10 charge for unlimited text, but on the email order confirmation that was sent it only shows the $10 charge and no credit. I should probably just wait and see what happens. Has it shown up this way for anyone else?

Also, I'm a 9+ year sub and will be OOC on Jan 1,2008. I'm gonna try calling in after that to have the OCC number replace my SERO number. I'd appreciate hearing more success stories of this happening and the details that were involved.

What time did you order last night. I ordered about 10:30 EST. Anyway, mine did the exact same thing. But when you look at the total monthly cahrges it still only says $60 so obviously they are crediting the $10 back. They just aren't showing it. I wouldn't worry about it. Just sit back and wait and see what happens.

[titaniumSS]

Just be happy you got it. SERO is for NEW customers and existing customers adding a NEW line of service. What they did for you was a favor.

I think that's pretty crappy of them though. It should be available easily for the long term customers of Sprint. Had them for 9 years yet a person JUST getting Sprint can get a better deal than I can for being loyal so many years. Seems like a bunch of BS to me. Sorry, I'll rant less after I get my Touch and SERO :hee:

[AahzNotOz]

I think that's pretty crappy of them though. It should be available easily for the long term customers of Sprint. Had them for 9 years yet a person JUST getting Sprint can get a better deal than I can for being loyal so many years. Seems like a bunch of BS to me. Sorry, I'll rant less after I get my Touch and SERO :hee:

I hope you do get it. I have also been a customer for 10 years and ordered Sero on a new line of service, and you can see what happened to me a couple posts above.

Dan

[The SPCS Guy]

ok, HERE IS WHAT MY PLAN FOR MY NEW ADD A LINE SAYS:

Sprint Fair & Flexible Plan

Adjustable Anytime Minutes
$30 Minimum Monthly Charge
AMERICA - ROAMING Included
Nationwide Long Distance Included
Unlimited Night & Weekend Mins. Included
Nights: M-Th 7PM-7AM Wknd: F 7PM-M 7AM
Unlimited Vision Access
Unlimited Mobile to Mobile
Caller ID, Call Waiting
Three-way Calling
Voicemail
Your Current Plan
Option Price (if applicable)
Click to learn more, modify or remove services.
Call *2 from your PCS Phone or call 1-888-211-4727 for info about your subscriber agreement.
Total Equipment Protection $7.00
PCS VISION - BLACKBERRY UNLIMITED PACK $30.00

I am hoping this is a SERO plan and it has 500 minutes in it. i ordered on BF over the phone on the 888-882-4030 #, and just told her I wanted to add a line and to make it sero 500. I am waiting for my phone to be delivered today by UPS...let's see what happens. i think this is under the P2K system, as it took me so many horror tries to get the BalckBerry plan and free text messaging added.
AND remember, I am a customer adding a line to my account.

[titaniumSS]

I hope you do get it. I have also been a customer for 10 years and ordered Sero on a new line of service, and you can see what happened to me a couple posts above.

Dan


As do I. Just ordered it so we'll see what happens. You should PM liglyrichbich on here. She's awesome and helped me out with this alot. Thanks LRB!!! I'll let you know how everything goes :):fingers:

[htowngator]

Just signed up the wife and I for SERO

SERO 500 plan w/ ultd Data & texts, calling at 7pm for N&W

My phone -- Touch
Her phone -- Centro (black)

Also, FYI, I asked about a few things and here were the responses...

Q: Can I have pick 3 or pick 5?
A: We don't have that yet, sir, and the system won't let me add it.

Q: Can I have it in writing that this includes Sprint TV premier (it doesn't, I'm sure)?
A: Let me check... (on hold).... No sir, it doesn't, and I can't add it unless you want to pay $15 more for it.

Then she tells me that the rebate won't work because I don't have a data plan added (the $30 one), but then after telling her the SERO site shows I still get a rebate she recanted the statement. She also told me that they are updating the system to remove the unlimited data very soon, and that the Touch will be down to $299 w/ no rebate (whether or not either is true, I obviously can't say... just what she told me).

I guess I'll have to call back later and try to get things added....

[The SPCS Guy]

Here is the Sprint rebate for all you people needing it!
http://hitzfactory.com/etc/SReBate.pdf

JE

[titaniumSS]

Just signed up the wife and I for SERO

SERO 500 plan w/ ultd Data & texts, calling at 7pm for N&W

My phone -- Touch
Her phone -- Centro (black)

Also, FYI, I asked about a few things and here were the responses...

Q: Can I have pick 3 or pick 5?
A: We don't have that yet, sir, and the system won't let me add it.

Q: Can I have it in writing that this includes Sprint TV premier (it doesn't, I'm sure)?
A: Let me check... (on hold).... No sir, it doesn't, and I can't add it unless you want to pay $15 more for it.

Then she tells me that the rebate won't work because I don't have a data plan added (the $30 one), but then after telling her the SERO site shows I still get a rebate she recanted the statement. She also told me that they are updating the system to remove the unlimited data very soon, and that the Touch will be down to $299 w/ no rebate (whether or not either is true, I obviously can't say... just what she told me).

I guess I'll have to call back later and try to get things added....

You and I are so similar it's spooky lol except it's my girlfriend that wants a centro (red though).

[htowngator]

You and I are so similar it's spooky lol except it's my girlfriend that wants a centro (red though).

My wife really wanted a touch, but not for the price. She didn't like the candy apple red color (rather it be a metallic red) so she went with the black as it isn't as "loud" looking.

I'm going to try my best to get the pick 3/5 added later and the premier TV as well... also my corp discount.

[titaniumSS]

My wife really