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I logged into my account today to check the details of the minutes (they're fine) but saw I've used over 850 texts, out of a 500 text plan!:irked:
I know I've been texting more this month, but I didn't think it was THAT much more. I checked phone and I only have about 700 texts TOTAL, dating back to September. I've deleted some since then, so I know I've used more, but I don't think I've deleted that many.
I called Sprint to ask how I can get a printout. At first the girl said it wasn't available without a court order but said we can talk about it over the phone whenever the month ends and the bill comes out. She even said they'd be willing to stay there for 2 hours to figure it out (pretty nice of them). Well, she came back and said that I can buy a printout for $150, pretty lame when Cingular gives it to you on your bill.
Has this happened to anyone? I'd hate to delete all my texts every month just to track this. I guess I could write down the number I have at the beginning and not delete any, just to see how accurate it is. I knew of a local talk radio show host whose wife's phone was connected to someone's phone in NY. Both of them would incur minutes on the host's bill and it took them months to get it straightened out.
Should I worry about this, or is this pretty much all my fault? It's going to be about $40 right now, if no one else sends any more texts. That's $40 I really would not like to send to Sprint.
Sanyo7400
12-27-2006, 04:47 AM
personally, i found on my treo, while your texting, it will automatically delete older texts from a single chat. i don't know what the limit is. also, i found that i text alot more on the treo than i did my regular phone due to the threaded sms. i went from using 16 to 20 a month to almost 1,000 last month.
BrettW
12-27-2006, 05:13 AM
you also have to remember every text you send, and receive counts against your grand total
davidg4781
12-27-2006, 10:10 AM
I know that every text I send and receive count towards the total, that's why I counted both in the 700 I mentioned. I wasn't aware that it would delete messages, but wouldn't it delete the older ones first? My earliest one goes back to September.
rustyram02
12-27-2006, 10:31 AM
you sure that the one's you see as earliest isnt the earliest and the phone had been deleting messages earlier than that??
davidg4781
12-27-2006, 10:34 AM
Well, I did a hard reset back around then, which is why it doesn't go back to January. Regardless, unless it's been deleting messages in the middle, which I don't think it has, it just seems like a large amount compared to what I have.
DjDynasty
12-27-2006, 03:45 PM
Just be happy you don't have the international text bug on your lines!
I have one line, that's a text only user, as he is deaf. We're talking 10K messages a month! Suddenly it's 10K international text and 1 domestic text...ALL MONTH?
WHAT THE HELL!!! You should have heard me screaming about that one!
davidg4781
12-27-2006, 03:48 PM
Wow, and this is the reason I put up with Sprint's dopey upgrade policy.
After I called, I sent ecare a message about it and the girl I spoke with. Their reply was crediting me for the overage up to that point and changing my 500 text message credit to unlimited text message credit.
Guess I won't have to worry about going over any more. I just have to worry about my friends getting mad at me :).
CSWORKER
12-28-2006, 03:32 AM
Just be happy you don't have the international text bug on your lines!
I have one line, that's a text only user, as he is deaf. We're talking 10K messages a month! Suddenly it's 10K international text and 1 domestic text...ALL MONTH?
WHAT THE HELL!!! You should have heard me screaming about that one!
I dont understand why customers yell at reps. It doesnt make the situation easier. I put people like you on hold so you can calm down and then check back with you. That is a system issue beyond our control.
aau007
12-28-2006, 03:26 PM
I dont understand why customers yell at reps. It doesnt make the situation easier. I put people like you on hold so you can calm down and then check back with you. That is a system issue beyond our control.
I am not sure what's your experiences with 'yelling customers'. I believe most people would not start yelling from the get go, only after they feel being treated unfairly. Something like, 'it is surely Sprint's mistake and why can't you fix it or give me my money back' stuff. I understand CSRs cannot fix everything but you are the front line people. If you understand that it is a Sprint's problem/error, you need to understand that the customers deserve to be credited and the errors corrected. Take the lead to get the problem resolved and we'll all be very appreciative. Some reps are also so stuborn that they would technically refuse to work with you by sticking it to you. The worst line I got was 'I can't explain to you why since it seems your phone has problem and our system won't/can't do that'. I understand yelling does not make the situation any better but some CSRs just drive people up the wall and people do have emotion. Some can supress them better than others. Putting a frustrated customer on hold may let them take a deep breathe and calm down or drive them more carzy.
BTW, my favorite things to ask when they said they wanted to transfer me to another department: 1. Can you please stay on the line until someone from that department picks up? (don't bluff saying you can't since I know your phone system is capable) 2. What department or whom are you transfering to? 3. Is there a direct phone number to that department in case I got disconnected during the transfer? If no, insist the CSR to stay on until a real person picks up.
DjDynasty
12-29-2006, 12:41 AM
As for screaming at the rep...When I called CS, they insisted the charges were valid, for 1 domentic text, and 6,000+ international texts. on a line that uses zero voice minutes, belongs to a deaf person, whom send 5000+ texts a month. The *ONLY* call center that was willing to address, or fix the issue, was idaho, I actually ended up being hung up on 5 times because they read the previous reps notes about them being "valid charges" rather than looking AT the previous bills to see a pattern, and see I was not crazy. BTW... this same person could easilly work well on verizon because of IN text, as he only talks to family members (text rather)
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