SERO talk and unofficial SERO FAQ Pt. III

[Dan]

Originally posted by theChosen1G:

Continuation of:

http://www.sprintusers.com/forum/showthread.php?t=101067


Took me 5 calls to Customer Service to get a rep who knew how to do it.

To obtain SERO there are a couple ways:

1. Call in to *2 with your cell phone (outlined below)
2. Sign up with new service thru the SERO site www.sprint.com/sero

Thru Customer Service:


call *2
Press your language option
say speak to a representative

***BE VERY VERY NICE but firm***

-This will extend your contract for 2 more years.
-Tell him/her you wanted to switch plans and a friend who worked at sprint recommended one to you.
-Mention SERO and that it suits your needs.
-Smile, cross fingers and hope they can do it.

-If they refer you to site, kindly thank them and call back. My verbage around this was Inphonic wants me to cancel my current number. My number was important for business reasons so I couldn't go that route. I mention that I know a few others who went thru CS to get it done. ***For what it's worth, the rep who did mine did not even mention any of that. They said "Okay, what plan do you want?" "Great, I see it right here. Let's set you up!"***

You'll know within the first few minutes if they can pull it off by how they react and the feeling they convey over the phone. The rep I got was VERY confident and had been working for Sprint for 3-4 years.

SO FAR, I've had a male rep switch my plan and heard of another male rep from another SU member who got SERO did there plan change. That's not to say that the female reps can't do it, I just have not heard of any so far. [This note is no way meant to be sexist, just stating obvious facts.]

Okay, so if the rep needs help (as some have NOT heard of SERO yet) direct them to the site listed above. For me, I assumed that if they haven't heard of it, it's a small chance they know how to manipulate the system in a way to get you the plan if you are an existing user.

Process (should be self explanatory, just tell them the plan and features you want, ALONG with what benefits you have already and want to keep).

Some of the things I'd kindly ask the rep to note IN YOUR ACCOUNT, just in case something goes wrong (that's how I phrase it):

Notes:

-Can upgrade or downgrade to the other SERO plans later
-Picture Mail and Video mail free note
-EVDO note that will allow you to switch to an EVDO plan (If you have a Non-PV phone and plan on upgrading later)

That's the steps I've taken to get the plan. I'm not 100% sure I'll get it as I have to wait until my next billing cycle to see the changes.

Some false assumptions as other members currently posted they have gotten past that situation:

-Have to get a new number
-Only for new activations
-Can't have business discounts
-No other promos can be applied

If you have anything you'd like to add, please post!

[jumonjii]

I'm schooling an ecare rep regarding the new promo.

Here is their last response:

Dear xxxxxxxxx,

Thank you for contacting Sprint together with Nextel regarding the SERO plan
that you are inquiring about. I will be happy to assist you.

Unfortunately, we do not offer the SERO plan to all of our customers, and the
only way to get this plan on your account is to be referred by an employee of
Sprint. There is also a form that has to be filled out, and you are required to
be out of contract, and you have to purchase your phone from a designated
website.

The only way you will be able to have this plan, is if you know somebody who
works for Sprint. I apologize if this has caused you any inconvenience, and I
want to wish you a happy holiday!

Thank you for contacting Sprint. If you have any further questions, please feel
free to contact us again. We value your loyalty and look forward to serving you
for years to come. Thank you.

xxxxxxx.
E-Care
Sprint together with Nextel
"Where our customers come first!"


As you can see....not business ecare, and no idea about the promo

[kentonese]

This is what I get when ecare responds:



We have launched the Sprint Employee Referral Offer, also known as SERO. Encourage your friends to switch to Sprint and give them a discount with your employee benefit.

SERO plan is limited to:

- Sprint Employees (including Legacy Sprint and Legacy Nextel employees)
- Friends and Family of Sprint Employees (limited to a total of FIVE referral activations)

Eligibility Requirements of SERO plan:

- Affiliates are not participating in this offer. You must be in a Sprint Market to get the plan.
- Add-a-Phone is not eligible (cannot be shared with other subscriptions).
- Must sign up for or renew a Two-year Subscriber Agreement.

Activation Details:

Friends and Family Referral Activations (new activations only)

- Employees can have up to five activation referrals in total across both the CDMA and iDEN networks. The email address of the Sprint employee who is referring the customer is required for employee verification.

- All orders must be activated through the InPhonic web site which is located at the following URL:

<http://www.sprint.com/SERO>

Select handsets will be offered through the web site.

- Inphonic will validate if the order meets the program requirements and credit guidelines.

- Existing customers that want to switch to this plan are required to receive a new phone number. Early Termination Fees apply if they are within the contract period.

- The Activation Fee will be automatically applied by back-end systems and will appear directly under the activation fee on the bill.

If you have any further questions or concerns, please reply and I will be happy to assist you.

Thank you for contacting Sprint. We appreciate your business, and look forward to providing you first class service in the future. Have a great day!

[jumonjii]

I think this promo may be too new.

I wonder if they will switch your plan if you throw the code at them....

[reemusk]

I think this promo may be too new.

I wonder if they will switch your plan if you throw the code at them....


they won't. what are you gonna do? "yeah gimme 14.1.B.27X"

[jumonjii]

We'll see.

This is response two:

I don't think she knows what she's doing:


Dear xxxxxxxxxxxxxx,

Thank you for contacting Sprint together with Nextel regarding the Sero plan,
and its availability to you. I will be happy to research this for you.

I have accessed this with the email that you have provided, but this is not an
appropriate email address, and it will not allow you to have this plan added to
your account. I apologize but unless you have a legitimate email address you
will not be able to be put on to this plan.

I also want to inform you that I am unable to add this plan for you, and you
would be required to sign up via the website. I apologize for this, and I want
you to know that I wish that I could make this happen for you. Thank you for
your patients and being so courteous, it was a pleasure assisting you.

Thank you for contacting Sprint. If you have any further questions, please feel
free to contact us again. We value your business and always look forward to the
opportunity to provide you excellent service now and in the future. Thank you
and have a great day!

*********
E-Care
Sprint together with Nextel
"Where our customers come first!"

[kentonese]

I think this promo may be too new.

I wonder if they will switch your plan if you throw the code at them....
In the email I wrote, I specifically mentioned the promotional email address and this is what they gave me. I was hoping they would go try it for themselves and see that it's legit and switch me over but apparently not.

[kentonese]

We'll see.

This is response two:

I don't think she knows what she's doing:
Is it possible the email address is only good for the SERO website and not the system the CSRs use?

[Dan]

Is it possible the email address is only good for the SERO website and not the system the CSRs use?


Website may be allowing unrestricted additions while CS may still see the limit on referals.

Good luck getting switched for those who are trying.


:wavey:

[spumanti]

Painlessly switched today from plan where I pay $31/mo (300 min & 7 to 7 - nothing else) to SERO 500. Also got Treo 700wx for $299 + tax. I am currently in a contract that ends 6/2007, and I received assurance from Sprint that they would not impose the $150 ETF, and the switch to SERO would be considered an "upgrade". :clap:

Thanks to all of you who helped and advised me through the process, especially Super Moderator Dan!! :urock:

[cosmokramer23]

Has anyone had any problems trying to get on this plan i have tried everything in my power to get my wife on it anyone ahve any ideas? i get denied by Business and Corp Stores and CS regular line help pls

[dancehall]

Painlessly switched today from plan where I pay $31/mo (300 min & 7 to 7 - nothing else) to SERO 500. Also got Treo 700wx for $299 + tax. I am currently in a contract that ends 6/2007, and I received assurance from Sprint that they would not impose the $150 ETF, and the switch to SERO would be considered an "upgrade". :clap:

Thanks to all of you who helped and advised me through the process, especially Super Moderator Dan!! :urock:


that's great! could you give a little more info on how you obtained it? did u sign up through the SERO website, *2, or e-care. and what did you say in your e-mail or over the phone? i'd really like to upgrade to SERO so any tips would be greatly appreciated. SU is the best :)

[Evan55]

what are the opinions for the best SERO phone available? Id love a M500 but its not available. Fusic is a little chunky,KRZR is too much $, which leaves the A900 and katana. Opinions?

[Dan]

what are the opinions for the best SERO phone available? Id love a M500 but its not available. Fusic is a little chunky,KRZR is too much $, which leaves the A900 and katana. Opinions?


Honestly? Goto the sprint store and play with them in your own hand.

If not possible, try the manufacturers forums and the rants and debates as they compare features of phones in both

[spumanti]

that's great! could you give a little more info on how you obtained it? did u sign up through the SERO website, *2, or e-care. and what did you say in your e-mail or over the phone? i'd really like to upgrade to SERO so any tips would be greatly appreciated. SU is the best :)

Sure, I just went to www.sprint.com/sero, and went through the motions of selecting the phone (Treo 700wx) and SERO 500. Then I clicked on the "contact us" link in the top right, and a pop-up gave me a 1-866 # and a "call code". So, I called the number. The rep told me that he could not guarantee I won't get charged the ETF, and he advised that I call Sprint to ask them.

So, I called *2 and "cancel service"....I reached the "business line" guy, who was very confused and didn't know what SERO was. He read up on it a bit and then said that as long as I remain with Sprint, keep my phone #, and simply go from one plan to another, I have no worries about an ETF. I asked him to please note this on my account, and I got his name.

So, then I called the 1-866 # and referenced my call code again, and told the rep the story. She seemed less than interested and just blew my order through, no questions asked. I gave her my Sprint # for porting, my ssn, my credit card, and that was that. She said my total was $320-something (after taxes), and I will get my phone by Thursday or Friday via FedEx. So, fingers crossed :fingers: that this all works out as I hope!!

BTW, I used savings@sprint.com as the referral name.....learned about it here on SU.

So, I don't know if the "contact us" thing helped me or what....maybe they're just getting more flexible due to the promotion via savings@sprint.com?

So, I'll keep you all posted on what happens next....once the 700wx arrives. :fingers:

Good luck, everyone!! :wavey:

[Dan]

Painlessly switched today from plan where I pay $31/mo (300 min & 7 to 7 - nothing else) to SERO 500. Also got Treo 700wx for $299 + tax. I am currently in a contract that ends 6/2007, and I received assurance from Sprint that they would not impose the $150 ETF, and the switch to SERO would be considered an "upgrade". :clap:

Thanks to all of you who helped and advised me through the process, especially Super Moderator Dan!! :urock:


Did you get the name and log-in ID of the rep who made these changes? If not, call and confirm the changes with another rep. Actually, its good either way to call and confirm the changes :)

[kentonese]

Sure, I just went to www.sprint.com/sero, and went through the motions of selecting the phone (Treo 700wx) and SERO 500. Then I clicked on the "contact us" link in the top right, and a pop-up gave me a 1-866 # and a "call code". So, I called the number. The rep told me that he could not guarantee I won't get charged the ETF, and he advised that I call Sprint to ask them.

So, I called *2 and "cancel service"....I reached the "business line" guy, who was very confused and didn't know what SERO was. He read up on it a bit and then said that as long as I remain with Sprint, keep my phone #, and simply go from one plan to another, I have no worries about an ETF. I asked him to please note this on my account, and I got his name.

So, then I called the 1-866 # and referenced my call code again, and told the rep the story. She seemed less than interested and just blew my order through, no questions asked. I gave her my Sprint # for porting, my ssn, my credit card, and that was that. She said my total was $320-something (after taxes), and I will get my phone by Thursday or Friday via FedEx. So, fingers crossed :fingers: that this all works out as I hope!!

BTW, I used savings@sprint.com as the referral name.....learned about it here on SU.

So, I don't know if the "contact us" thing helped me or what....maybe they're just getting more flexible due to the promotion via savings@sprint.com?

So, I'll keep you all posted on what happens next....once the 700wx arrives. :fingers:

Good luck, everyone!! :wavey:
So you used savings@sprint.com as the referral name when you were on the phone with them? If that's the case, then we know it's not a problem of the SERO site and the Sprint system having different acceptance levels.

If you said "cancel service" then that means you spoke with retention?

[spumanti]

Nope, I never referred to "savings@sprint.com" when talking to any of them. I typed it in on the web site. I think the "call code" enabled her to access any info I had entered thus far, including the referral e-mail and the phone selected. She already knew I wanted the 700wx without me telling her, yet I had submitted nothing at that point.

[kentonese]

Interesting.....let us know how it goes.

[Xtremegene]

Looks like a nice deal, especially with their 'savings@sprint.com' referral working until next week. Very tempting... thanks for the heads-up!

[spumanti]

Did you get the name and log-in ID of the rep who made these changes? If not, call and confirm the changes with another rep. Actually, its good either way to call and confirm the changes :)

Yep, I got his first name but not his login ID. I just now called to confirm, and the CSR acted like I must be nuts to think I would be charged a termination fee when my phone number is not leaving Sprint. She confirmed that the note was included, as well.

Hmm, either the policy has changed, or I got lucky with the CSRs, or maybe having a business account helped, or maybe paying only $31/mo on the original plan helped.

Well, in any case, I how have to wait 24 hours for Sprint's approval....whereismyorder.com says:

"Your order has been sent to Sprint PCS ® for credit approval and account activation, along with a request to transfer your existing phone number."

:fingers:

[Dan]

Yep, I got his first name but not his login ID. I just now called to confirm, and the CSR acted like I must be nuts to think I would be charged a termination fee when my phone number is not leaving Sprint. She confirmed that the note was included, as well.

Hmm, either the policy has changed, or I got lucky with the CSRs, or maybe having a business account helped, or maybe paying only $31/mo on the original plan helped.

Well, in any case, I how have to wait 24 hours for Sprint's approval....whereismyorder.com says:

"Your order has been sent to Sprint PCS ® for credit approval and account activation, along with a request to transfer your existing phone number."

:fingers:

in the future when dealing with sprint, get 1st name and log-in ID which is either in the format of XXXXX55 or XXX5555 where the X = letters and the 5= numbers.

[Corpun]

Ok, I signed up for a new line with using the current SERO offer but my existing phone (out of contract) is with Sprint. The problem now of course is that Sprint won't port numbers from other Sprint accounts to SERO accounts (not w/out insane persistance and getting just the right cust svc rep anyway).

I know the workaround that's been suggested is to port the number to a pre-paid phone temporarily then port it to the new SERO account but I've never dealt with pre-paid cell phones before, hell my current phone is my 1st cell phone (resisted the lure for years but finally caved).

What would you all suggest as an easy/cheap phone/provider to do the temporary port with?

Should I buy a prepaid off ebay or go into a store and get temporary service there? I feel kinda bad about using a brand-new phone I have no intention of keeping then giving it back so I'm looking for a low negative karmic solution if possible.

Thoughts?

[Dan]

Ok, I signed up for a new line with using the current SERO offer but my existing phone (out of contract) is with Sprint. The problem now of course is that Sprint won't port numbers from other Sprint accounts to SERO accounts (not w/out insane persistance and getting just the right cust svc rep anyway).

I know the workaround that's been suggested is to port the number to a pre-paid phone temporarily then port it to the new SERO account but I've never dealt with pre-paid cell phones before, hell my current phone is my 1st cell phone (resisted the lure for years but finally caved).

What would you all suggest as an easy/cheap phone/provider to do the temporary port with?

Should I buy a prepaid off ebay or go into a store and get temporary service there? I feel kinda bad about using a brand-new phone I have no intention of keeping then giving it back so I'm looking for a low negative karmic solution if possible.

Thoughts?

get the crappy cingular phone at walmart for $20, port your sprint number to it (it includes $10 of airtime for that price) and then once its ported over, request the port to sprint. I'm not sure if you have to wait XX days between ports, but its the best way to preserve your number.

[bbr55]

WOW!

It's horrible!

Sprint is telling existing customers that want to switch to SERO ...

that PICTURE & VIDEO mail do NOT come with SERO plans !!!

I was told that by the lady that switched me to SERO ... so I had to call like 10 more times before a CS-rep confirmed the obvious (that it does come with).

[kentonese]

WOW!

It's horrible!

Sprint is telling existing customers that want to switch to SERO ...

that PICTURE & VIDEO mail do NOT come with SERO plans !!!

I was told that by the lady that switched me to SERO ... so I had to call like 10 more times before a CS-rep confirmed the obvious (that it does come with).
So what did you do/say to get switched as a current customer? Just the usual persistence until you found the right CSR?

[jgs9455]

I just called *2. I'm a business account and rep said he could handle those. I told him I was interested in upgrading my plan to the SERO 1250 plan. He was aware of SERO and said it was for new accounts only. He said if I really wanted it, I would have to sign up for it online and my existing # would get cancelled and I would be charged the ETF. He was real nice though. Maybe I'll try again tomorrow.

[mas90guru]

WOW!

It's horrible!

Sprint is telling existing customers that want to switch to SERO ...

that PICTURE & VIDEO mail do NOT come with SERO plans !!!

I was told that by the lady that switched me to SERO ... so I had to call like 10 more times before a CS-rep confirmed the obvious (that it does come with).


What's so horrible about that. It gives you a good reason to use ecare. To write and verify through them that you are not being charged for picture mail. Naturally in the second paragraph you're going to request FREE 6pm NW because you overlooked that when signing up and you want to make sure your current line matches the one you are thinking of porting from....

[orentha]

i've been calling and emailing sprint with no luck for the past week, i decided to try the method spumonti did.

I used savings@sprint.com at inphonic's site, called the number.

the rep told me that there is no problem keeping my same phone number with sprint... and he went ahead and put my order through for the A900 and SERO500. He didn't say anything about paying the EFT or anything, but i dont mind paying it if I have to...

I'll keep people updated with my status and if everything goes smoothly...

[gastro54]

Hey, I just signed up for SERO service from Sprint from switching from T-Mobile. I had to pay a $150 approval fee in order to get service. How do I get that back asap?

[Dan]

Hey, I just signed up for SERO service from Sprint from switching from T-Mobile. I had to pay a $150 approval fee in order to get service. How do I get that back asap?


Sounds like a deposit to establish service.............. If thats the case you wont get it back for 12 months.

[spumanti]

whereismyphone.com still says:

"Your order has been sent to Sprint PCS ® for credit approval and account activation, along with a request to transfer your existing phone number."

It does say it could take 5 to 7 days....but it's making me nervous!! :scare:

How long has it taken others once the request is sent to Sprint?

[jasonviper04]

Is there anyway to have more than one line with a SERO plan ??? I currently have 3 lines on my plan but I would like to switch to Sero. Can it be done??

[spumanti]

Is there anyway to have more than one line with a ZERO plan ??? I currently have 3 lines on my plan but I would like to switch to Zero. Can it be done??

It's SERO = Sprint Employee Referral Offer. Nope, it can't be done. I've heard of a lot of folks keeping their 25% discount or their unlimited SMS or FIMF but not bringing additional lines with them.

[jumonjii]

Sero... not Zero.

No. You'd have to have 3 seperate sero plans......if they will let you.

[gastro54]

Sounds like a deposit to establish service.............. If thats the case you wont get it back for 12 months.
Huh, that sucks - so this isn't related to credit history? I think I made the deposit with inPhonic.

[jasonviper04]

That really sucs,I don't see why it's impossible for them to add a line just because it's a referral program.How long will this SAVINGS email work?? It does sound tempting if I only needed one line.

[mudasr]

i have a friend on cingular and is dying to get the sero, any advice by fellow cingular users on how to terminate without a fee and if anyone has their retentions number or something? =)

[yabo]

I was thinking of doing that ebay .99 cent phone thing and getting a 700wx, and maybe trying to shoot for a 3rd SERO with just 500 minutes, since it'd probably be cheaper than the data only plan, which is all I'd want/need with a PDA. They are right, though... 2 SERO is a bugger to get, I think corporate would put snipers outside my house if I tried for 3... Hmm, sounds like an adventure. any suggestions?

yabo!

[kentonese]

i've been calling and emailing sprint with no luck for the past week, i decided to try the method spumonti did.

I used savings@sprint.com at inphonic's site, called the number.

the rep told me that there is no problem keeping my same phone number with sprint... and he went ahead and put my order through for the A900 and SERO500. He didn't say anything about paying the EFT or anything, but i dont mind paying it if I have to...

I'll keep people updated with my status and if everything goes smoothly...
Looks like I may have to try that too.

This may sound dumb, but I'm wondering who has the final say in this kind of situation?
It sounds like Inphonic is doing all the porting and handling ALL of the SERO requests. I would imagine Sprint couild override all of this though.

[gastro54]

Hey, I just signed up for SERO service from Sprint from switching from T-Mobile. I had to pay a $150 approval fee in order to get service. How do I get that back asap?
Sounds like a deposit to establish service.............. If thats the case you wont get it back for 12 months.
Could I threaten to cancel w/in 7 days to get the deposit back?

EDIT: They actually called it a "safety deposit"

[jumonjii]

i have a friend on cingular and is dying to get the sero, any advice by fellow cingular users on how to terminate without a fee and if anyone has their retentions number or something? =)

Cingular just recently raised their texting rate to 15 cents/text for casual use. Although they are claiming it isn't a material change, some Cingular reps will let you out. If they don't, demand a copy of the orginal contract including prices for casual use rates from when you signed up.

This of course is unlikely to be found.

[kentonese]

i've been calling and emailing sprint with no luck for the past week, i decided to try the method spumonti did.

I used savings@sprint.com at inphonic's site, called the number.

the rep told me that there is no problem keeping my same phone number with sprint... and he went ahead and put my order through for the A900 and SERO500. He didn't say anything about paying the EFT or anything, but i dont mind paying it if I have to...

I'll keep people updated with my status and if everything goes smoothly...
If you don't mind paying the ETF, then you should be good to go either way. Obviously you would like to not pay it...

[Dan]

Could I threaten to cancel w/in 7 days to get the deposit back?

EDIT: They actually called it a "safety deposit"


What they call it doesnt matter. You paid a deposit to establish service and if you dont agree with the deposit then cancel the agreement and plan and get your deposit back.

Sprint will likely cut you a check for your deposit refund as you choose not to continue with service. Also, any phones you may have recieved will need to be returned in "like new" condition.

[bbr55]

What's so horrible about that. It gives you a good reason to use ecare. To write and verify through them that you are not being charged for picture mail. Naturally in the second paragraph you're going to request FREE 6pm NW because you overlooked that when signing up and you want to make sure your current line matches the one you are thinking of porting from....

HAHA ... but I already have 6PM N&W ... I wouldn't mind asking for FREE TEXTS ... but it looks like it's borderline impossible to get that!

And eCare have said the same to me before as well "PICTURE & VIDEO MAIL do not come with SERO"!

But eventually I got a CSR to note my account with the correct info.

[anasazi]

picture and video mail comes with it, at least it did when i signed up. it doesn't get added to your account automatically, you need to call and refer them to the SERO website where it says its included and they'll add it no problem.

[mudasr]

Cingular just recently raised their texting rate to 15 cents/text for casual use. Although they are claiming it isn't a material change, some Cingular reps will let you out. If they don't, demand a copy of the orginal contract including prices for casual use rates from when you signed up.

This of course is unlikely to be found.
funny thing is he doesnt have a texting plan lol

[jumonjii]

I've read a lot of sites regarding that. Some Cingular reps will check your history and point out that you haven't sent an sms in X months, etc.

The orginal agreement stated that casual use was 10 cents. Like Sprint, Cingular will most likely let you go.

[rusty1492]

Has anyone noticed that the Sero site now states "** Off network roaming is not included with this plan "

I was going to have my sister get the plan but with off network roaming charges forget it. She's better off staying with Verizon.

When did this happen?

[CaliWinter]

Well, after reading the posts I called *2 and talked to several Customer Service reps before one would agree to switch my current plan to a SERO plan. The first 4 reps said the the SERO promo is for new customers only and if I wanted to switch my plan, I would have to cancel my account and incur the ETF and get a new number. They referred me to the www.sprint.com/sero website and stated that the disclaimer on the order pages states this plan is only for new subscribers.

Finally, when I told the 5th rep I got on the phone using *2 that I wanted to switch my plan to the SERO plan, she stated that I'd have to extend my current contract to another two years. I said OK! She placed me on hold for a few seconds and proceeded to take my order. Effective next billing cycle which is five days away.

Old plan:
200 anytime minutes $29.99
Roaming free
N+W starting at 6pm free
MTM free
Power Vision Access Pack $15
300 SMS Messages $5
19% corp. discount

New SERO plan:
1250 anytime minutes $49.99
Roaming free
N+W starting at 6pm free
MTM free
Power Vision including PictureMail and VideoMail free
300 SMS Messages $5
19% corp. discount

The boost in anytime minutes from 200 to 1250 is a good deal for me as I will be making more calls during the day time. I also use Power Vision lots. Hopefully everything works out and my persistence will be worth it. We shall see… :fingers: :fingers: :fingers:

[jumonjii]

Good for you.

The ecare rep I'm dealing with is totally clueless. She said savings@sprint.com is not a valid email address and I have to use a Sprint employee email address.

Sigh...... I wish a business ecare rep was handling this...

[dancehall]

whereismyphone.com still says:

"Your order has been sent to Sprint PCS ® for credit approval and account activation, along with a request to transfer your existing phone number."

It does say it could take 5 to 7 days....but it's making me nervous!! :scare:

How long has it taken others once the request is sent to Sprint?


yeah, i ran into this problem as well. i called them @ 866 424 3943 and they told me that my acct was not eligible for the upgrade to the sero plan and the free phone (samsung a640) because my contract had not expired yet. they told me i'd have to pay $49 for the new handset and $18 to activate then i'd be able to have the sero plan. they made no mention of an ETF. maybe i could talk them into waiving the $18 activation fee because i would not be using the phone they mailed to me cecause it's not power vision capable and i'd only switch the service back to my current phone (sam a920) :rolleyes:

i'm going to think about it before switching to the plan. it's not that bad a deal though, $67 bucks for unltd internet and all the other sero features for 24 months. :)

[krudl3r]

Has anyone noticed that the Sero site now states "** Off network roaming is not included with this plan "...

It also says:
Roaming Charge $0.00/min - Included

I think it always had that language, and it is referring to analog roaming... but I could be wrong... good question to ask when signing up.

[jumonjii]

I think it's analog roaming as well. My phone is digital roam only so It's all good. :)

[spumanti]

yeah, i ran into this problem as well. i called them @ 866 424 3943 and they told me that my acct was not eligible for the upgrade to the sero plan and the free phone (samsung a640) because my contract had not expired yet. they told me i'd have to pay $49 for the new handset and $18 to activate then i'd be able to have the sero plan. they made no mention of an ETF. maybe i could talk them into waiving the $18 activation fee because i would not be using the phone they mailed to me cecause it's not power vision capable and i'd only switch the service back to my current phone (sam a920) :rolleyes:

i'm going to think about it before switching to the plan. it's not that bad a deal though, $67 bucks for unltd internet and all the other sero features for 24 months. :)

uh-oh....so others haven't had to wait for the "Sprint approval" after the order has gone in? Hmm, they implied that everyone had to go into the approval mode and check "whereismyphone.com" for the latest. How long did you wait? Thing is, I explicitly asked if my being in a contract until 6/2007 would be a problem, and they said it was not. I asked both *2 and the SERO rep....

[orentha]

i just called inphonix because they had my billing address wrong, and I didn't want any delay in my phone getting shipped
after I waited on hold for 15min, the guy gets my billing addy straightened out, then tells me if I want to wait on hold another 2-3 mintues, he will check the sprint credit check to see if I have to make a deposit or not for my new account...


he came back on saying i was approved for 5 lines, blah blah

then said I was all set, and as I was about to hang up, he said wait... there is a problem with the order, something about the sero plan wasn't going to work for me because I haven't had my current pohone and plan for 22 months... I wasn't sure what he was talking about.
I told him that the sales guy who I placed the order with told me it wasn't going to be a problem with keeping my number and switching to that plan, and so he put me on hold again...

no go... they said sprint would not authorize it because I had changed my phone recently. (i lost my phone in june and got a new one on ebay and had it activated)

they said i could pay $50 in June 07, and then call them and get the sero plan just fine, or I could wait til June 08 and not have to pay any fees to switch phones...

But they said they cant do anything right now... but they did say I can call sprint, and try to get them to waive that critera, and then i could call them back, and they would put my order through...

time to call sprint i guess. i'm not looking forward to this cause i ahve the worst luck with sprint *2...

[gastro54]

What they call it doesnt matter. You paid a deposit to establish service and if you dont agree with the deposit then cancel the agreement and plan and get your deposit back.

Sprint will likely cut you a check for your deposit refund as you choose not to continue with service. Also, any phones you may have recieved will need to be returned in "like new" condition.
Damn, I guess I really have no option then. It sucks that I have to be $150 down for a year just to get their service. Has anyone else who has subscribed to a SERO plan no had to pay the $150 fee?

[Dan]

Damn, I guess I really have no option then. It sucks that I have to be $150 down for a year just to get their service. Has anyone else who has subscribed to a SERO plan no had to pay the $150 fee?


Unless you call *2 and say "cancel service" and explain to the rep that the $150 fee wasnt explained to you properly. Say that if you had been told it was a deposit that was held by sprint for 1+ years as opposed to a short term thing you would have considered the plan more closely.

You might get them to apply it as a bill credit, but I doubt it. Whoever called it a security deposit was using wording that is technically true but not explaining it well.

The $150 deposit is supposed to be based on your credit file, so if your charged it or now is based on that.

[orentha]

i just spend over 30min on the phone with inphonix, and they said NO to switching to sero 500 plan

at first, lik ein my other post, they said no cause sprint said I wasn' teligible for a phone upgrade.
so I called sprint and they changed it, and made me available for a upgraDE

so inphonix rechecks it, and they are still telling me no

oh well,maybe other people will have better results than me...

[tel0004]

Damn, I guess I really have no option then. It sucks that I have to be $150 down for a year just to get their service. Has anyone else who has subscribed to a SERO plan no had to pay the $150 fee?

Its because of credit. It could be b/c you are young, and have no credit, or have bad credit. Based on your previous credit history (or lack there of) Sprint thinks its possible you may not pay your bill, and they are out the 150 bucks they gave you off your phone, so they want that amount up front, to ensure they dont get ripped off. Go to Annualcreditreport.com, and you can check your credit report with the three credit reporting companies. Fix that, and you wont have deposits in the future.

Also, you get the deposit back in 12 months assuming EVERY bill is paid on time. If one bill is one day late, the 12 months is reset, so pay your bills on time.

[spumanti]

i just spend over 30min on the phone with inphonix, and they said NO to switching to sero 500 plan

at first, lik ein my other post, they said no cause sprint said I wasn' teligible for a phone upgrade.
so I called sprint and they changed it, and made me available for a upgraDE

so inphonix rechecks it, and they are still telling me no

oh well,maybe other people will have better results than me...

Hey, Orentha, I'm in the same boat as you, I think. I'm still in "waiting for approval" status on whereismyorder.com. And interestingly enough, they typoed my street address, as well. I was able to get them to correct it through the online chat that sporadically appears on the web site. It seems partially corrected now - the invoice is still showing the typo.

Anyway, I asked them how long the approval would take, and they just said to check again in 24 hours. They are closed now, but I will call tomorrow and press this further.

I explicitly called *2 to ensure I was eligible for SERO and would not get charged any type of ETF, despite being in contract, and the rep even noted my account of this, so I think I will be able to push this forward, eventually.

I have an old phone and a $150 credit toward a new one, and I've been in this contract for 1.5 years and didn't get a phone or any perks when I signed up for it. I've had the same phone for 4 years. So, I'm hoping they'll take pity and not give me a hard time about this. :fingers: :scare:

[orentha]

well good luck to ya. you actually sound like you have a better chance than me, i only had $75 credit towards a new phone on mya ccount...
keep us posted please

[RavenTBK]

With the free-for-all SERO offer thats in effect right now, I'm halfway interested in getting a data card and running with it.

Only thing that concerned me was one line in the plan details: Roaming 0.50/min.

So does that mean data roaming is not included as it supposedly is with the handsets?

[Made_In_Taiwan]

It is a little early (2:26am) in the morning, can't sleep so pardon me if I am a little incoherent. Anyways my question is to ask if it is possible to get the M1 with the SERO plan. I was thinking that maybe if i signed up for a regular new customer plan and received the M1 and then within 7 days switch to the SERO plan. Any help would be appreciated. Thanks, Kenny

[r_pad]

You can call to check about the M1. I called about the U720, which isn't listed on the site but was available.

[bbr55]

Good for you.

The ecare rep I'm dealing with is totally clueless. She said savings@sprint.com is not a valid email address and I have to use a Sprint employee email address.

Sigh...... I wish a business ecare rep was handling this...


HAHA ... seems like eCare is getting more & more clueless ...

if it's not a valid email, then why does it work online?!

I know of several people that signed up through that email ... and have already gotten their phones with the correct SERO plan!

[kentonese]

HAHA ... seems like eCare is getting more & more clueless ...

if it's not a valid email, then why does it work online?!

I know of several people that signed up through that email ... and have already gotten their phones with the correct SERO plan!
I am wondering if the reps aren't even trying to use the email address. Are they just seeing it and thinking, "that's not an employee address" and then discarding our requests as if we were trying to BS them? Either that, or the system is really different from the website.

[kentonese]

It is a little early (2:26am) in the morning, can't sleep so pardon me if I am a little incoherent. Anyways my question is to ask if it is possible to get the M1 with the SERO plan. I was thinking that maybe if i signed up for a regular new customer plan and received the M1 and then within 7 days switch to the SERO plan. Any help would be appreciated. Thanks, Kenny
That might not work now, at least not with 7 days. This promo is set to end on the 18th. Whether it will be extended or not has yet to be determined. You might be better off trying to get the M1 after you get SERO, but I'm no expert.

[bobthebaker]

how long does it take ecare to respond to emails? I emailed them once and they said they could help me about a new plan (SERO specifics were not included but I had detailed it in my initial email) but they needed account details. I gave it to them yesterday and have yet to hear back.

[jumonjii]

It depends. This is why I blast the email to all the addresses using BBC.

I've had reps respond a day or two after I send them. I've had responses in less than an hour.

I guess it depends on how busy they are.

[scottee]

i just called inphonix because they had my billing address wrong, and I didn't want any delay in my phone getting shipped
after I waited on hold for 15min, the guy gets my billing addy straightened out, then tells me if I want to wait on hold another 2-3 mintues, he will check the sprint credit check to see if I have to make a deposit or not for my new account...


he came back on saying i was approved for 5 lines, blah blah

then said I was all set, and as I was about to hang up, he said wait... there is a problem with the order, something about the sero plan wasn't going to work for me because I haven't had my current pohone and plan for 22 months... I wasn't sure what he was talking about.
I told him that the sales guy who I placed the order with told me it wasn't going to be a problem with keeping my number and switching to that plan, and so he put me on hold again...

no go... they said sprint would not authorize it because I had changed my phone recently. (i lost my phone in june and got a new one on ebay and had it activated)

they said i could pay $50 in June 07, and then call them and get the sero plan just fine, or I could wait til June 08 and not have to pay any fees to switch phones...

But they said they cant do anything right now... but they did say I can call sprint, and try to get them to waive that critera, and then i could call them back, and they would put my order through...

time to call sprint i guess. i'm not looking forward to this cause i ahve the worst luck with sprint *2...


Hmm, this was a call with inphonics. So does this indicate that the sero plan is going to be extended beyong 12/31/06? For them to switch you over next year, it would still at least have to be in the system.

[spumanti]

well good luck to ya. you actually sound like you have a better chance than me, i only had $75 credit towards a new phone on mya ccount...
keep us posted please

Here's what whereismyorder.com says now:

Please contact us as soon as possible in order to discuss your order.

You originally ordered one or more wireless phones through Sprint, with a request to transfer an existing phone number to at least one of those phones. We are currently unable to process your order as requested for all phones, either due to carrier approval or eligibility for number transfers, although we have approved you for service on at least one line.

Please contact us immediately to decide how you would like us to fulfill your order.

You can reach our Customer Relations Department at 866-424-3943 between 9AM-10PM Monday through Friday, or between 9AM-9PM on Saturday (Eastern Time).

We will not be able to ship your order until we hear from you.

Please respond quickly in order to receive your new wireless phone as soon as possible!

This is likely because I called the business line, and I may have an order in a locked position over there...this is the one where he offered me the Treo for $250 and two new Katanas for $50 (as going to add two lines). The monthly was about $70/mo gross, which was too steep for a lock-in for 2 years. He would not budge on the plan price. So, I decided to bag it but didn't all back. I wonder if this is locking the SERO plan and holding me up with Inphonic....arrrgh....what fun. :irked:

[Dzalumni]

It looks like they will are offering Shard Plans! Know if they only had one with 2500+ minutes, then I might be tempted to try to switch over.

[spumanti]

Inphonics is telling me to wait 24 hours (they are escalating).

I am starting to weaken.....

Maybe I should bag the SERO and just add the two phones and pay the $64/mo + tax....so that includes adding two lines and PowerVision for my phone. If they could just come down $10 to make it gross $60/mo instead of $70, I would snatch it up. $70 just seems steep for sharing 550 min across 3 phones and PowerVision for only one phone and no other perks.

What do you guys think? Should I try to push through the SERO 500, or should I re-consider adding the 2 lines (which would be nice) and going with the $70/mo.?

[jumonjii]

So ecare for whatever reason can't access sero using that email address. Not sure why.

Calling *2 didn't get me anywhere. One rep said go the website, the other said they couldn't get the sero plans to come up in their system...ouldn't get into the sero page using savings@sprint.com

I could though... wierd.

Called Employee Accounts......got my pal's existing account switched over to sero no problem.

500 minutes
vision included
picture mail
7pm nights

Plus he has free 500 texting
23 percent employee discount
10 percent loyalty discount

woohoo!

[bobthebaker]

I just finally got cancellation department to sign me up with the 500 sero plan w/7 pm nights (btw you have to tell them about this because their SERO page at their offices say 9pm because it's an outdated october version).

I inquired about text messages and she said i'd have to pay 5.00 for 300. I went ahead and did that because I wasn't about to argue for free texting after finally getting switched to sero.

However, I'm reading everyone talking about how easy it is to get 500 free text messages through eCare. Should i cancel my $5.00 charge and email eCare next month to try and get free texting?

[jumonjii]

email them now. Ask if the 500 free texting promotion is still available and if it is, can you have that instead of the 300 texting package you currently have.

[spumanti]

So ecare for whatever reason can't access sero using that email address. Not sure why.

Calling *2 didn't get me anywhere. One rep said go the website, the other said they couldn't get the sero plans to come up in their system...ouldn't get into the sero page using savings@sprint.com

I could though... wierd.

Called Employee Accounts......got my pal's existing account switched over to sero no problem.

500 minutes
vision included
picture mail
7pm nights

Plus he has free 500 texting
23 percent employee discount
10 percent loyalty discount

woohoo!

cool, how do you reach "employee accounts"?

Also, what is the difference between the "PowerVision" that comes with SERO and the one that Sprint offers for $15/mo? Is it just the picture mail? I wanted to use the Treo 700wx like a data card. This is possible with both types of PowerVision, right? Thanks!

[bobthebaker]

email them now. Ask if the 500 free texting promotion is still available and if it is, can you have that instead of the 300 texting package you currently have.

This won't clash with them having just changed my plan today to sero will it? If not, should i email them:

"Hi, i've been a sprint customer for a few years now and just recently had my plan changed. Under the plan I am paying 5.00 extra for 300 text messages but was wondering if any promotion was going on for free text instead. I'd really appreciate any response, thanks!"

Does that look good? I didn't specify the amount of text messages to seem less abusive about it.

thanks

[jumonjii]

This won't clash with them having just changed my plan today to sero will it? If not, should i email them:

"Hi, i've been a sprint customer for a few years now and just recently had my plan changed. Under the plan I am paying 5.00 extra for 300 text messages but was wondering if any promotion was going on for free text instead. I'd really appreciate any response, thanks!"

Does that look good? I didn't specify the amount of text messages to seem less abusive about it.

thanks

It shouldn't. When my plan was in transition...from standard to SERO, I added 6pm nights, 5 dollar flyer credit, 2 service credits, and unlimited text.

"...but was wondering if any promotion was going on for free text instead..."

I'd take that out. promotion for text.

[jumonjii]

cool, how do you reach "employee accounts"?

Also, what is the difference between the "PowerVision" that comes with SERO and the one that Sprint offers for $15/mo? Is it just the picture mail? I wanted to use the Treo 700wx like a data card. This is possible with both types of PowerVision, right? Thanks!

866-250-2221
888-876-8381

The vision/power vision that comes with SERO is unlimited internet access and picture mail.

It's the Basic Vision picture pack that normally runs 15 dollars per month.

Not sure about the treo/data card thing.

[kentonese]

866-250-2221
888-876-8381

The vision/power vision that comes with SERO is unlimited internet access and picture mail.

It's the Basic Vision picture pack that normally runs 15 dollars per month.

Not sure about the treo/data card thing.
So Employee Accounts was able to recognize savings@sprint.com in the system and make the switch?

Didn't they question why a non-employee was calling that line?

[jumonjii]

They didn't even ask.

[kentonese]

With my luck, they'll probably ask a million questions....

[jumonjii]

They answered the phone like regular customer service.

I said there was a promo going on for the week for sero.

She asked for the number and which sero plan I was wanting to switch to.

[kentonese]

Just for clarification, is it best to switch to SERO after you've received all the perks you want because then they will carry over? I don't want to lose my loyalty discount.

Jumonjii, did they also offer you a new phone?

[jumonjii]

Yes, get your perks then switch. It's harder to get them after you have SERO

Nope, no phone....didn't ask for a phone, just to switch plans.

[kentonese]

Thanks for all your advice.

[jumonjii]

No problem.

I'm just glad I was still able to find someone or somewhere that will still do it without directing you to the website.

What's funny, was less than 30 days ago I switched him to the 200 minute/$29.99 plan, got him free 500 texts and 7pm nights. Then I added his loyalty discount. He was also paying 15 for internet with 100 free texts.

So now this works better for him...although he doesn't use his minutes much or internet.

[bobthebaker]

They answered the phone like regular customer service.

I said there was a promo going on for the week for sero.

She asked for the number and which sero plan I was wanting to switch to.

It seems like every CS rep knows what sero is and that the general public can get it. I'm assuming they've been hammered with people trying to get it. Most will say they can't do it because it's through the website ONLY. I was only successful when they transferred me to cancellation/retentions and it was really as easy as saying "It's not that i want to cancel, I just want the sero plan w/o signing up through the website and losing my current phone number so can you help me with that?" No questions asked they did it.

Of course i was out of contract so I'm sure it's much much much more difficult if you're on contract.

[kentonese]

No problem.

I'm just glad I was still able to find someone or somewhere that will still do it without directing you to the website.

What's funny, was less than 30 days ago I switched him to the 200 minute/$29.99 plan, got him free 500 texts and 7pm nights. Then I added his loyalty discount. He was also paying 15 for internet with 100 free texts.

So now this works better for him...although he doesn't use his minutes much or internet.
I am on that same plan with free m2m and a 10% loyalty discount. All I really want is Vision. I'm not too interested in txt (I've got them blocked) but if I wanted to send ringtones to myself, I would need to unblock them and then get charged, right? :indiff: :lol:

[jumonjii]

correct

[yrodgers]

Ok I have a question about sero..We have the old 200 at 85.00 plan plus a 20.00 aap w/vision but I upgraded phones on friday but since then they have completely messed up our act and I am wondering since keeping the number is not important to us if we would be better off going with the sero plan and taking our reg vision phones back and getting pv phones instead? What is the best way to do that because when I called *2 to get my plan fixed (which they still can't seem to do) and asked about sero they told me the savings@sprint.com was not a valid email???

[jumonjii]

You should've asked them why it isn't valid.

Then you make them check it on the sero page.

The rep I talked to basically enters the email address in the system somewhere, not the website.

If you can't get your plan switched to sero and you don't care about your number, then call *2 and cancel.

You could probably order sero from the website and get phones that way, or try employee accounts and see if they will do it.

[Compupaq]

Man, I am not having any luck in getting my plan switched over. I have tried contacting ecare once, consumer accounts once, and employee accounts twice, and they all say just about the same thing.

The only way you can do it is through the website at sprint.com/sero and you must start with a new activation and buy the phone through that site. The first employee accounts rep that I talked to said that I had to pay an ETF and get it through the website.

Is there a special way of asking them that I should try that you know of or what worked for you?

[kentonese]

Man, I am not having any luck in getting my plan switched over. I have tried contacting ecare once, consumer accounts once, and employee accounts twice, and they all say just about the same thing.

The only way you can do it is through the website at sprint.com/sero and you must start with a new activation and buy the phone through that site. The first employee accounts rep that I talked to said that I had to pay an ETF and get it through the website.

Is there a special way of asking them that I should try that you know of or what worked for you?
With your experience and jumonjii's, it sounds like it's luck of the draw. The best thing you can probably do is follow jumonjii's advice and ask them to validate the email address at the SERO website. Once they see that it works, and we all know it will, get them to try it in the system.

Obviously there is a way to do it b/c with all the people getting switched over, I doubt the CSRs are using their own email address to make the switch.

[jumonjii]

Wow....

uh..no.

I just told them there was a promo on SERO and I wanted to switch my plan to it. Nothing out of the ordinary.

The rep didn't even ask for an email.... I may have mentioned that the promo used savings@sprint.com.


Next option would be to try the Loyalty Group and see if they budge.

And for the reps that tell you, you have to go through the website, tell them to ask their supervisor because "your friend" switched through customer care.

[JamieinMN]

Last night I got on my dad's account and emailed ecare.
I basically said that I was aware of the SERO plans being available to the general public. I told them the referral e-mail address of savings@sprint.com. I also stated that I'd be gladly willing to renew the 2 yr agreement.

Got a reply e-mail today with a new SERO 500 plan effective Dec 23.
I told my dad and he was happy. So I had no problems at all switching to a SERO plan for him. He didn't even have to renew his contract cuz he did so back in september.

His old plan was the Fair and Flexible 450 for $39.99 plus $15 for Vision Pictures Pack.

Now he will have SERO 500 for $30 per month. Plus he still gets his 20% work discount. He was quite happy. :headbang2

[Compupaq]

I just told them there was a promo on SERO and I wanted to switch my plan to it. Nothing out of the ordinary.

The rep didn't even ask for an email.... I may have mentioned that the promo used savings@sprint.com.


Next option would be to try the Loyalty Group and see if they budge.

And for the reps that tell you, you have to go through the website, tell them to ask their supervisor because "your friend" switched through customer care.

Alright, I will try saying that to the rep next time I call.

[Compupaq]

Okay, I tried calling again and got someone that didn't even know what sero was. I quickly ended the call and tried calling employee accounts again (don't have to go through any annoying machines) and he still said that I would need a sprint employee email address and it requires a new activation.

I told him that "a friend of mine" called in a couple days ago and they let him switch plans. Then he said that whoever did that wasn't supposed to and such. I told him to ask his supervisor and see if he would let me switch plans.

He did and still came up with the same, new activation and employee email needed. Then I gave up for now and ended the call with him.

Maybe I'll try ecare again...

[mikewest]

OK, I just spent nearly an hour on the line with Sprint... I used a telephone number provided by Joon, for those who know of him. 877-812-1223 (others may know this number as well?)

The rep was not familliar with the plan and this was the first time that she has done a SERO plan. She had trouble locating it in the system, but got help from a supervisor. They were apparently have "scheduled system troubles" and she had to go to and from another location to conduct computer related tasks.

She at first mentioned something about a $25.00 vision pack being required, but I informed her that it says Powervision, data and Web are included, and in addition the Treo 700wx is not compatible with SprintTV and those advanced features. She also was not familliar with the Treo...

In the end she stated the change had taken place, and I added the 300 SMS for $5.00...

I have a question for the experts, I have another plan which is 2500 minutes shared on 5 lines, with a EVP discount...will that carry over to the Sero Line that comes on the same bill??

<<EDIT>>

I am not sure if it was done right as it shows this
Sprint Fair & Flexible Plan

Adjustable Anytime Minutes
$30.00 Minimum Monthly Charge
AMERICA - ROAMING Included
Nationwide Long Distance Included
Unlimited Night & Weekend Mins. Included
Nights: M-Th 9PM-7AM Wknd: F 9PM-M 7AM
Unlimited Vision Access
Unlimited Mobile to Mobile
Caller ID, Call Waiting
Three-way Calling
Voicemail
>>

Does this include power vision? Does it normally say F&F or does it normally say SERO?

[kentonese]

Last night I got on my dad's account and emailed ecare.
I basically said that I was aware of the SERO plans being available to the general public. I told them the referral e-mail address of savings@sprint.com. I also stated that I'd be gladly willing to renew the 2 yr agreement.

Wow....I said that to ecare twice and got nowhere. However, I didn't say anything about renewing my contract. I can't really see how that would make a difference. If they were willing to do it, they would just inform me that I need to renew.

I guess there really isn't a right way to do it. Either you get lucky, or you don't.

[JamieinMN]

Does this include power vision? Does it normally say F&F or does it normally say SERO?


It just says F&F.

If you have a power vision phone, then yes, your SERO plan includes powervision.

[mikewest]

Wow....I said that to ecare twice and got nowhere. However, I didn't say anything about renewing my contract. I can't really see how that would make a difference. If they were willing to do it, they would just inform me that I need to renew.

I guess there really isn't a right way to do it. Either you get lucky, or you don't.


Well, I am not sure if I am on the right plan or not....but nobody asked me for an email address. I am just worried about that powervision, not saying powervision.......Also the start time now says 9pm instead of 7pm?

Maybe ecare can work that out?

[kentonese]

Well, I am not sure if I am on the right plan or not....but nobody asked me for an email address. I am just worried about that powervision, not saying powervision....or the plan not saying sero...Also the start time now says 9pm instead of 7pm?

Maybe ecare can work that out?
I think you are ok, based on what others have said. Just email ecare to confirm that you have PV. If they say no, then tell them you have a SERO plan with a PV phone. Like Jamie said, if you have a PV phone, then your Vision plan should be for PV. Good luck!

[spumanti]

I just had an online chat with the Inphonic folks regarding the status of my SERO 500 and Treoo 700wx order:

Please wait while we find an agent to assist you...
You have been connected to XXXXX .
XXXXX : Welcome to our Wireless World! Hi YYYYY , how are you doing today?
YYYYY: Hi XXXXX, I am fine, thanks.
YYYYY: I see a message here on whereismyorder.com....it says to contact you.
XXXXX : Sure, I'd be glad to help you with that YYYYY .
YYYYY: Can you please check on the status of my SERO 500 and Treo 700wx order?
XXXXX : Thank you for contacting Sprint today. It will take me a moment to access your order, thanks for your patience....
XXXXX : Just to confirm, have you ordered for Palm Treo 700wx (Multimedia Phone) with the rate plan Sprint Employee Referral Offer 500 ?
YYYYY: yes, correct.
XXXXX : Thank you for verifying the information.
XXXXX : I appreciate your patience, as per your order information we understand that, we will not be able to provide the number nnn-nnn-nnnn for the order
XXXXX : We can't transfer number for a Sprint Employee Referral Offer
XXXXX : Can I activate your phone with a new number?
YYYYY: Hmm, I was told that it could be transferred.
YYYYY: I called *2, and they told me it would not be a problem.
XXXXX : I apologize for any inconvenience you may have experienced. We can't do that
YYYYY: Is there a phone number I can call to help push it through?
YYYYY: I've talked to other people who were allowed to transfer.
XXXXX : I would request you to contact our customer service department at 1-888-843-2485
XXXXX : Is there anything else I can help you with?
YYYYY: ok, thanks, I will try that.
XXXXX : You are welcome.
XXXXX : Thanks again for contacting Sprint today. If there is anything we can do for you in the future, please do not hesitate to login to WhereIsMyOrder.com for another chat session, or to check the status of your order.
XXXXX : Bye
:irked:

Well, I'm starting to think this is a sign I should just go the business plan route where I pay the $70/mo and add the two lines. Maybe in a month or so I can talk eCare into giving me some perks....like maybe a loyalty discount to help bring down the monthly cost a bit.

[kentonese]

Good luck with whatever you do, spumanti. I definitely understand your frustration. I am close to giving up as well. I have already emailed ecare to see if I can get any other perks. If I am able to get what I asked for, I may try a few more times for SERO but I certainly won't expect much.

I have already seen my strategy get shot down twice, only to see it work for someone else.

[d4v3m4n]

I just had an online chat with the Inphonic folks regarding the status of my SERO 500 and Treoo 700wx order:

Please wait while we find an agent to assist you...
You have been connected to XXXXX .
XXXXX : Welcome to our Wireless World! Hi YYYYY , how are you doing today?
YYYYY: Hi XXXXX, I am fine, thanks.
YYYYY: I see a message here on whereismyorder.com....it says to contact you.
XXXXX : Sure, I'd be glad to help you with that YYYYY .
YYYYY: Can you please check on the status of my SERO 500 and Treo 700wx order?
XXXXX : Thank you for contacting Sprint today. It will take me a moment to access your order, thanks for your patience....
XXXXX : Just to confirm, have you ordered for Palm Treo 700wx (Multimedia Phone) with the rate plan Sprint Employee Referral Offer 500 ?
YYYYY: yes, correct.
XXXXX : Thank you for verifying the information.
XXXXX : I appreciate your patience, as per your order information we understand that, we will not be able to provide the number nnn-nnn-nnnn for the order
XXXXX : We can't transfer number for a Sprint Employee Referral Offer
XXXXX : Can I activate your phone with a new number?
YYYYY: Hmm, I was told that it could be transferred.
YYYYY: I called *2, and they told me it would not be a problem.
XXXXX : I apologize for any inconvenience you may have experienced. We can't do that
YYYYY: Is there a phone number I can call to help push it through?
YYYYY: I've talked to other people who were allowed to transfer.
XXXXX : I would request you to contact our customer service department at 1-888-843-2485
XXXXX : Is there anything else I can help you with?
YYYYY: ok, thanks, I will try that.
XXXXX : You are welcome.
XXXXX : Thanks again for contacting Sprint today. If there is anything we can do for you in the future, please do not hesitate to login to WhereIsMyOrder.com for another chat session, or to check the status of your order.
XXXXX : Bye
:irked:

Well, I'm starting to think this is a sign I should just go the business plan route where I pay the $70/mo and add the two lines. Maybe in a month or so I can talk eCare into giving me some perks....like maybe a loyalty discount to help bring down the monthly cost a bit.

When I got my sero through inphonic, i put in my number to port from cingular. The port didn't go through. I called Sprint up when i got my phone and they said there was no porting initiated. She was able to port my number from cingular without any problems. My advice is to just go through with the order and give Sprint a call afterwards. If it doesn't work out, you could alway cancel within 30 days. Good Luck!

[spumanti]

When I got my sero through inphonic, i put in my number to port from cingular. The port didn't go through. I called Sprint up when i got my phone and they said there was no porting initiated. She was able to port my number from cingular without any problems. My advice is to just go through with the order and give Sprint a call afterwards. If it doesn't work out, you could alway cancel within 30 days. Good Luck!

Thanks, but the problem is that the order is stuck....Inphonic is refusing to push it forward. I called the phone number they quoted me, and they gave me the same story after putting me on hold for 10 min on top of the 15 min wait to talk to someone.

So, it looks like I'm stuck.... :frustrate

[orentha]

wow !!
just got a customer rep who was unbeleiveably rude...
it was pretty funny actually
first he couldn't find the plan in his computer.
he asked where I saw it at, and I said the sprint site, and he said I was wrong, he was looking at sprint and it was not there...
he got all hard with me, i politely asked for his supervisor, and he said no. i insisted, and he kept saying no, and said he didn't care what I wanted...

is there any way to file a complaint against him ?? i didn't even get his name or anything...

[Photo7304]

Ok so i just got switched to Sero (on my first try i might add) but Im really not clear as to what exactly I get with the vision pack thats included with the sero plan. Is it the Ultimate power vision pack, or just the basic? Also will i be charged for listening to music? Someone help me.

Thanks

[orentha]

oh man, your lucky.
how did you do it ?
just call *2 ? what did you say to them? details please :)

[Photo7304]

Well first i made sure i had a sprint email to refer to. What i did was google @mail.sprint.com to find an email, then went to the Sero site to make sure that it worked. Then i called *2 and asked how i would go about switching to a Sero plan. And the Girl i was talking to was extremely nice and said there is no problem she could do it in less than 5 mins. I then asked her if i could keep my 25% discount, and my free texting plan. and again she said no problem. I have found that if you play stupid you will get what u want, no questions asked. Also i might add that she never asked for the referring sprint email.

If you do google a sprint email, make sure you dont use one on the first page. Cause it will get red flagged. Good luck to all.

[spumanti]

Well first i made sure i had a sprint email to refer to. What i did was google @mail.sprint.com to find an email, then went to the Sero site to make sure that it worked. Then i called *2 and asked how i would go about switching to a Sero plan. And the Girl i was talking to was extremely nice and said there is no problem she could do it in less than 5 mins. I then asked her if i could keep my 25% discount, and my free texting plan. and again she said no problem. I have found that if you play stupid you will get what u want, no questions asked. Also i might add that she never asked for the referring sprint email.

If you do google a sprint email, make sure you dont use one on the first page. Cause it will get red flagged. Good luck to all.

Are you currently in contract? Did you call retentions through *2?

[ghettocowboy248]

what are the opinions for the best SERO phone available? Id love a M500 but its not available. Fusic is a little chunky,KRZR is too much $, which leaves the A900 and katana. Opinions?

katana and the a900 both kind of suck in my opinion, you get less than 100megs of memory on both and no memory card slot. katana doesnt work for music at all and u only get like 50megs on the a900 so u can hardly fit anything on it. u might wanna look at the 8400. all the features of the fusic, but its smaller when it comes to width/height and just a little bit thicker. you get 60megs and a 64meg microsd, and can always upgrade to as much as a 2gig card, probably even bigger soon since they keep getting bigger and bigger lol.

[bobthebaker]

It shouldn't. When my plan was in transition...from standard to SERO, I added 6pm nights, 5 dollar flyer credit, 2 service credits, and unlimited text.

"...but was wondering if any promotion was going on for free text instead..."

I'd take that out. promotion for text.

Jumonjii you are a life saver. Went w/o a hitch and they responded with:

"Thank you for contacting Sprint together with Nextel. I will be happy to assist you regarding text messaging.

As you have been a loyal customer, I have added free 500 SMS Text Messaging option and removed 300 SMS Text Messaging Pack for $5.00 effective December 14, 2006.

If there is anything I can assist you with, please feel free to write to us. We are here for you. Thank you for emailing us.

XXXXX X
Business E-Care
Sprint together with Nextel
"Where our customers come first!"

Not to get too greedy (I'm sure i could use the money alot more than sprint..) but is it possible to also get a loyalty discount on top of this if i email eCare again or is it pushing the limits as they'll know i've already pulled strings trying to switch to SERO and then get the free text? (do they know?) Should I bury my notes with technical issues and try for the loyalty discount or can they red flag my account or something so I should stop now or what?

Thanks again Jumonjii, I could make love to you :p

[jmuell]

Here's what whereismyorder.com says now:

Please contact us as soon as possible in order to discuss your order.

You originally ordered one or more wireless phones through Sprint, with a request to transfer an existing phone number to at least one of those phones. We are currently unable to process your order as requested for all phones, either due to carrier approval or eligibility for number transfers, although we have approved you for service on at least one line.

Please contact us immediately to decide how you would like us to fulfill your order.

You can reach our Customer Relations Department at 866-424-3943 between 9AM-10PM Monday through Friday, or between 9AM-9PM on Saturday (Eastern Time).

We will not be able to ship your order until we hear from you.

Please respond quickly in order to receive your new wireless phone as soon as possible!

This is likely because I called the business line, and I may have an order in a locked position over there...this is the one where he offered me the Treo for $250 and two new Katanas for $50 (as going to add two lines). The monthly was about $70/mo gross, which was too steep for a lock-in for 2 years. He would not budge on the plan price. So, I decided to bag it but didn't all back. I wonder if this is locking the SERO plan and holding me up with Inphonic....arrrgh....what fun. :irked:
I got exactly the same message from SERO while waiting for my RAZR to ship. I had the SERO (inphonics)rep put thru the info to port my current Sprint number over. When I called SERO CS they told me I cannot port over a current Sprint # because it is against inphonics policy to do so.
I cancelled the order and am trying to figure a way to get the SERO 1250 plan. I will try *2 and see if I get anywhere. I cannot lose my current number beacuse of business reasons.

[djp0623]

I have talked to almost 20 reps at this point. 10 in retentions and 10 CS. My account was finally flagged with a message stating I can only get sero through the website. :irked: If you can't get SERO, this is the closest thing I have been offered:

Family plan 1400 min $90
$15 dollar recurring credit (for power vision)
Loyalty discount 15%
Able to keep corporate discount of 23%
Two M1's for $150 each

While the SERO plan would give me 350 extra minutes, I was basically given the same thing when the loyalty discount is figured in. Maybe is a few months I can try again, but I don't think they will let me keep my 15% loyalty, and I'm sure they would take away the recurring credit. If not, that would be crazy.

[kentonese]

Well first i made sure i had a sprint email to refer to. What i did was google @mail.sprint.com to find an email, then went to the Sero site to make sure that it worked. Then i called *2 and asked how i would go about switching to a Sero plan. And the Girl i was talking to was extremely nice and said there is no problem she could do it in less than 5 mins. I then asked her if i could keep my 25% discount, and my free texting plan. and again she said no problem. I have found that if you play stupid you will get what u want, no questions asked. Also i might add that she never asked for the referring sprint email.

If you do google a sprint email, make sure you dont use one on the first page. Cause it will get red flagged. Good luck to all.
I am inclined to say that this is luck of the draw again. Although, playing stupid might not be a bad move to try. In this case, jumonjii's and a few others, the reps didn't even ask for an email address.

Just to update my situation, I filled out one of the customer satisfaction surveys and at the end, I said my situation was unresolved. I received an email saying they are sorry that my issue is unresolved and I will be contacted within 3 business days. Looks like Monday, the last day of the SERO promo, would be 3 business days. I guess I'll just wait and see....

[kentonese]

I have talked to almost 20 reps at this point. 10 in retentions and 10 CS. My account was finally flagged with a message stating I can only get sero through the website. :irked: If you can't get SERO, this is the closest thing I have been offered:

Family plan 1400 min $90
$15 dollar recurring credit (for power vision)
Loyalty discount 15%
Able to keep corporate discount of 23%
Two M1's for $150 each

While the SERO plan would give me 350 extra minutes, I was basically given the same thing when the loyalty discount is figured in. Maybe is a few months I can try again, but I don't think they will let me keep my 15% loyalty, and I'm sure they would take away the recurring credit. If not, that would be crazy.
If you've got all the things that basically give you a SERO plan, then you should be all set. If your account has already been flagged, personally, I wouldn't take any more chances.

[yrodgers]

Ok tried again last night and the lady I spoke with was more than willing to switch me over. She was very nice about it but I think she could see that since our phone upgrade our acct has been messed up and they can't seem to fix it ...which is why I want to switch (lost my unlimited txt and vision on 2 of the phones and everytime they try to fix it they mess something else up) also I really don't want to keep our old numbers so not sure if that helped the situation. Problem is we upgraded phones last week and if I switch to sero I want to take them back and get the pv phones for the sero price. I hope that dosn't cause a problem...anyone get the fusic? how much or the a900m? Now I hope I don't have problems after I return the phones and call back although at this point I think I would just you the email addy of the store rep that jacked up my acct..since he is the one that has turned our plan from free and clear to confusion and chaos.....anyway good luck to everyone and it's my experience you just have to keep calling till you get a decent rep....

[jumonjii]

Not to get too greedy (I'm sure i could use the money alot more than sprint..) but is it possible to also get a loyalty discount on top of this if i email eCare again or is it pushing the limits as they'll know i've already pulled strings trying to switch to SERO and then get the free text? (do they know?) Should I bury my notes with technical issues and try for the loyalty discount or can they red flag my account or something so I should stop now or what?

Thanks again Jumonjii, I could make love to you :p
:jaw:


For a loyalty discount, those usually happen with a contract renewal. What you could do....and I don't condone lying, BUT....you could email ecare again... a fresh email, and tell them you renewed your contract because you were offered a "promotional" plan, 500 free texting, a 10 percent loyalty discount (DON'T be greedy with it) etc, etc....you are writing to confirm the changes have been made correctly and what date your new plan will take effect etc....

[Made_In_Taiwan]

Would it be easier to get sign up for a new plan first, then get discouts, then switch to sero? Or does it matter when you ask for discounts. Oh and the SERO goes to the end of the month. and for everyone wanting a sprint email check this out http://a676.g.akamaitech.net/f/676/773/60m/images.delivery.net/cm50content/1529/09008101806249a7/FriendsAndFamily.jpg

[kentonese]

Would it be easier to get sign up for a new plan first, then get discouts, then switch to sero? Or does it matter when you ask for discounts. Oh and the SERO goes to the end of the month. and for everyone wanting a sprint email check this out http://a676.g.akamaitech.net/f/676/773/60m/images.delivery.net/cm50content/1529/09008101806249a7/FriendsAndFamily.jpg
Nice, a new email address to use. You can also use specialoffer@sprint.com

Maybe someone else will know more than I do but while you should get your discounts before you switch, it won't be that easy to switch. You may get lucky and find someone who will do it for you no questions asked, or you could be unlucky and continue getting people who won't do it or don't know about it.

[NYCGirl777]

I got an email saying SERO was available until 12/31. You can use openaccess@sprint.com

[spumanti]

Too exhausting to chase the switch to SERO....I've given up.

Plus, I started feeling guilty about it....had originally planned to get my parents the two addiitonal lines for Christmas. So, I went with the two additional lines and got zero deals (being in a contract) other than my 25% discount through my employer.

Treo 700wx - $299 (after rebates)
Black Katana - $25
Blue Katana - $25

F&F 550 - 59.99
AAL - 9.99
PV on the Treo - 15
25%
$63.74/mo + tax

Oh, and now my parents can call me for free at any moment of the day through PCS to PCS..........OMG, WHAT HAVE I DONE?!?!? :scare: :bawl:

So, I know this kind of sucks.....I'm hoping I can get something out of eCare later....maybe another 10% off for loyalty....

I didn't even get free shipping or free activation. I'm hoping eCare can help with that later, as well.

I guess this goes to show that you get zippo if you don't wait until you're out of contract to negotiate. I think I tried like 15 times to get an improvement on the monthly and nothing. :irked:

[PrincessPixie]

I'm hoping my SERO goes through, I go the e-mail "Your account is being reviewed" blah, blah

[specv]

this sucks for anyone just signing up for sero, i do see they offer shared plans now

[ghettocowboy248]

i guess i got pretty lucky. i just changed my plan not long ago and was only a couple months into my contract. saw the stuff about sero and the savings@sprint.com so i sent ecare an email and said i was looking to switch to a cheaper plan and "a friend told me about sero and they just switched to it and just had to renew their contract. got an email back saying i could switch no problem just do it on the sero site if i had any problems they gave me a number. i just called the number and got a really nice rep. she said she hadnt done a sero plan b4 and give her a minute to look it up. she put me on hold for about 5 minutes, said sorry for the wait she wasnt sure how to get to the sero stuff. after she found it she switched me over in less than 2 minutes reviewed my plan and what id be paying a month and that was it. i went from paying $85.99 for f&f 450 n/w @ 7, unlimited text, ultimate power vision, and insurance, down to $51 for sero 500, unlimited power vision with picture and video mail, unlimited text, and insurance. now i just have to wait for my next bill to see if i still got the $10 credit i got when i changed my stuff a couple months ago and if i still get my 17% discount. if i do ill be very happy and never even think about leaving sprint lol.

[ghettocowboy248]

this sucks for anyone just signing up for sero, i do see they offer shared plans now

i saw that but when i got switched i looked at my plan and it said i had roaming

my current plan as shown on sprint.com

Sprint Fair & Flexible Plan

Adjustable Anytime Minutes
$30 Minimum Monthly Charge
AMERICA - ROAMING Included
Nationwide Long Distance Included
Unlimited Night & Weekend Mins. Included
Nights: M-Th 7PM-7AM Wknd: F 7PM-M 7AM
Unlimited Vision Access
Unlimited Mobile to Mobile
Caller ID, Call Waiting
Three-way Calling
Voicemail

[Dan]

this sucks for anyone just signing up for sero, i do see they offer shared plans now


The "shared" plan is just a standard fair and flex for families. Notice what it includes and compare it to sprint.com standard offerings

[mikewest]

i saw that but when i got switched i looked at my plan and it said i had roaming

my current plan as shown on sprint.com

Sprint Fair & Flexible Plan

Adjustable Anytime Minutes
$30 Minimum Monthly Charge
AMERICA - ROAMING Included
Nationwide Long Distance Included
Unlimited Night & Weekend Mins. Included
Nights: M-Th 7PM-7AM Wknd: F 7PM-M 7AM
Unlimited Vision Access
Unlimited Mobile to Mobile
Caller ID, Call Waiting
Three-way Calling
Voicemail


I see that YOU got your 7pm start time? I got stuck with 9pm....

[ghettocowboy248]

she started to say 9 but i was on the sero page as i was on the phone and told her it said 7. she looked a second and switched it no problem

[mikewest]

she started to say 9 but i was on the sero page as i was on the phone and told her it said 7. she looked a second and switched it no problem


my reps could not find it at all. First rep actually put me on a connection card plan.

[ghettocowboy248]

i would just call up and say ur currently on sero but at 9pm and the sero site has it at 7pm. they should be able to switch it easy

[mikewest]

i would just call up and say ur currently on sero but at 9pm and the sero site has it at 7pm. they should be able to switch it easy

i tried that twice...and all they could find was the pm.

[jumonjii]

Then you direct them to the website. I don't care what THEIR system says, that's not public access. THEIR webpage says 7pm nights. That's what customers see.

[Dan]

Agreed. Your qualified for SERO so the "right plan" promise should let you switch to 7pm nights included as long as your within the 1st 3 months of signing the contract.

[RavenTBK]

With the free-for-all SERO offer thats in effect right now, I'm halfway interested in getting a data card and running with it.

Only thing that concerned me was one line in the plan details: Roaming 0.50/min.

So does that mean data roaming is not included as it supposedly is with the handsets?
^^^ Check the quote. ^^^

Figured I'd try to ask this one again. Anybody know?

[jumonjii]

Analog Roaming isn't included.

Digital Roaming is.

50 cents per minute for analog roam.

[Dan]

All powervision phones can not analog roam anyways. Plus, analog roaming is about useless unless your right next to the tower :(

[PrincessPixie]

Got my plan!

[mikewest]

Agreed. Your qualified for SERO so the "right plan" promise should let you switch to 7pm nights included as long as your within the 1st 3 months of signing the contract.


The problem I am having is that they claim that they can not access www.sprint.com/sero/ ...as they do not have internet access?

The other is that they can not find the plan....I tried ecare, 2 days no answer?

[yappering]

I have a great plan, as you can see below. My question is should I switch my plan to SERO 500. I only use about 500 minutes a month anyway. Any if I went over I doubt the additional minutes would eclipse what I am currently paying. Any thoughts? I'm still in contract. Plus I dont have Vision on my plan. I dont really use it anyway but it would be nice

[Dan]

The problem I am having is that they claim that they can not access www.sprint.com/sero/ ...as they do not have internet access?

The other is that they can not find the plan....I tried ecare, 2 days no answer?


copy and paste the plan details and email it to ecare and ask that your plan be corrected to reflect the correct offering from sprint.com/sero.

Some call centers cant access the internet, while others (like retentions) generally can. Retentions may be your last resort if ecare cant help you.

[Tammylynn]

Has anyone gotten free text messages since the SERO program went "public"?

I've been watching this and other SERO threads, but it's not clear when people got their text messaging approved.

I don't want to look a gift (SERO) horse in the mouth, but I'm a new customer coming from Cingular and am not used to paying for INCOMING text messages. After contacting e-care a few times, I was consistently quoted the 300/500/unlimited plans that I've seen on this board, but I just can't imagine paying for someone to text me. Inconceivable!

[Dan]

Has anyone gotten free text messages since the SERO program went "public"?

I've been watching this and other SERO threads, but it's not clear when people got their text messaging approved.

I don't want to look a gift (SERO) horse in the mouth, but I'm a new customer coming from Cingular and am not used to paying for INCOMING text messages. After contacting e-care a few times, I was consistently quoted the 300/500/unlimited plans that I've seen on this board, but I just can't imagine paying for someone to text me. Inconceivable!


You can restrict who you recieve text messages from. You may be able to get $8 unlimited text messages if your polite, but true free texting wont be easy to come by for a true new customer. Most had some history with sprint that got free texts.

[Tammylynn]

You can restrict who you recieve text messages from. You may be able to get $8 unlimited text messages if your polite, but true free texting wont be easy to come by for a true new customer. Most had some history with sprint that got free texts.

Thanks for the quick response. I'm pretty sure I'll go ahead and pay for the 300 texts... I was just hoping that Sprint would give some to me for free due to my being a new customer from Cingular and not used to paying for incoming.

I'm trying to get an idea if I'm wasting the CSR's time by calling again. I'm getting the impression that there is a message in the system advising CSR's not to add free texts to SERO plans.

I'm very happy with my plan as it is, but I'm already paying 15 more than I was with Cingular (for my 2 new SERO lines) so I'd like to get a break if I can.

[mikewest]

Dan,


I did th copy&paste with no answer. I just called again, and they added it...with a $5 charge...on hold again to try again?

[ghettocowboy248]

id try again send something else to ecare and copy paste the whole thing on the plan details page. they cant charge u for something that should be included

[ewolf]

Is anyone else getting the run around when signing up through the website? I originally signed up with savings@sprint.com. It took awhile, but finally yesterday afternoon my order showed as being approved by Sprint on the website. Later that day, the website switched back to saying your order has been sent to sprint for approval blah blah blah. I contacted Sprint through the online chat and was told yes my order was approved and he would note it to be rushed for activation.

This morning, I get an email saying my order was denied because Sprint does not have coverage in my area. So I get on with chat and ask about my order. I am told Sprint does not have coverage in my area. I tell her that that is not true I have a line of service with Sprint now. At this point she flat out tells me I am not getting Sero and won't tell me why.

I signed up again using the new email address...

[kentonese]

Is anyone else getting the run around when signing up through the website? I originally signed up with savings@sprint.com. It took awhile, but finally yesterday afternoon my order showed as being approved by Sprint on the website. Later that day, the website switched back to saying your order has been sent to sprint for approval blah blah blah. I contacted Sprint through the online chat and was told yes my order was approved and he would note it to be rushed for activation.

This morning, I get an email saying my order was denied because Sprint does not have coverage in my area. So I get on with chat and ask about my order. I am told Sprint does not have coverage in my area. I tell her that that is not true I have a line of service with Sprint now. At this point she flat out tells me I am not getting Sero and won't tell me why.

I signed up again using the new email address...
If you have a current account with Sprint, you won't be able to sign up through the website and port your number over. You will have to sign up for a new line of service and either pay for two lines or terminate your existing line.

[kentonese]

I just got off the phone with the Loyalty Group, I'm assuming. They called me back to my "unresolved" ecare email.

In a nutshell, I explained the SERO promotion to the rep and she told me that if the promotion wasn't posted anywhere on Sprint.com, then she couldn't do anything for me.

No go for SERO.

[mikewest]

I just called, got transferred to employee accounts, transferred to Technical Support (???) and then to Business Customer Care, and then to employee accounts..then back to buisness.....Appearantly the person who referred me needs to call in and correct it, according to the CSR....

Does anyone know the plan code? If so maybe I can tell them the code?

[ewolf]

If you have a current account with Sprint, you won't be able to sign up through the w