apple seed
12-07-2006, 07:46 PM
I Am A Supervisor For Directv So I Understand That There Are Things That I Can Do And Can Not Do For A Customer. But I Also Understand That If Something Was Promised To A Customer Then We Would Have To Meet Them With That Promise. Well Here Goes My Story.
Yesterday I Called In And Spoke To A Supervisor That Verizon Was Offering Me A Great Deal On A Phone. At This Point She Started To Offer Many Deals Which Were Ok But In The End Verizons Deal Was Still A Little Better. Well At This Point This Supervisor Stated That If We Can Get This In Writing And Fax It To Her That She Would Be Able To Honor What Verizon Was Offering Me. She Said She Notated The Account Which I Hope As A Supervisor She Would Have Done. Well Today I Call Back And A Supervisor Told Me That They Were Not Able To Do Anything Like That. He Then Started To Tell Me That I Wasnt Really A Valued Customer. And To Be Honest I Have Had Sprint For 5+ Years And I Have Been Late A Couple Of Times But Always Paid My Bill. I Also Have Bought Multiple Phones At Full Price. Never Asked For Discounts. But Whenever I Call In They Offer Me The World. So At This I Got A Little Upset Because He Told Me That And Me As A Supervisor That Isnt Something That You Should Say To A Customer If You Are Trying To Help Them. I Asked To Speak To His Manager And He Said That He Doesnt Report To Anybody And That I Would Just Have To Hang Up If I Wanted To Speak To Anyone Else. Is This What Customer Service With Sprint Is Coming To.
Well My Questions Are
What Is The Next Process If I Wanted To File A Complaint?
Do I Have Any Valid Complaint On This?
Is It True That A Supervisor Is The Highest Person That I Can Talk To At Sprint? Because I Know With Directv I Am Told Not To Esclate A Call To A Manager Unless They Asked To Speak To A Manager.
Well Any Help Would Be Greatly Appreciated.
Yesterday I Called In And Spoke To A Supervisor That Verizon Was Offering Me A Great Deal On A Phone. At This Point She Started To Offer Many Deals Which Were Ok But In The End Verizons Deal Was Still A Little Better. Well At This Point This Supervisor Stated That If We Can Get This In Writing And Fax It To Her That She Would Be Able To Honor What Verizon Was Offering Me. She Said She Notated The Account Which I Hope As A Supervisor She Would Have Done. Well Today I Call Back And A Supervisor Told Me That They Were Not Able To Do Anything Like That. He Then Started To Tell Me That I Wasnt Really A Valued Customer. And To Be Honest I Have Had Sprint For 5+ Years And I Have Been Late A Couple Of Times But Always Paid My Bill. I Also Have Bought Multiple Phones At Full Price. Never Asked For Discounts. But Whenever I Call In They Offer Me The World. So At This I Got A Little Upset Because He Told Me That And Me As A Supervisor That Isnt Something That You Should Say To A Customer If You Are Trying To Help Them. I Asked To Speak To His Manager And He Said That He Doesnt Report To Anybody And That I Would Just Have To Hang Up If I Wanted To Speak To Anyone Else. Is This What Customer Service With Sprint Is Coming To.
Well My Questions Are
What Is The Next Process If I Wanted To File A Complaint?
Do I Have Any Valid Complaint On This?
Is It True That A Supervisor Is The Highest Person That I Can Talk To At Sprint? Because I Know With Directv I Am Told Not To Esclate A Call To A Manager Unless They Asked To Speak To A Manager.
Well Any Help Would Be Greatly Appreciated.