Boraxo
12-07-2006, 02:49 PM
I am a 7+ year sprint customer on an old 2000min/$100mo F&C plan. Both lines are under contract with 7 mo left on primary line and 12 mo. left on 2nd line. At this point both would be eligible for $75 upgrade.
For the last 3 months my wife has been home full-time with a baby and complained about poor reception on her LG-225. I have one of the first Samsung A900s which has a number of major software issues including bluetooth problems, t9 text messaging, etc. (all discussed more extensively in the Samsung forum).
So with courage gained from the SU forums I called Sprint tech support, told them that I was generally happy as a long time sprint customer but unfortunatley we were considering other options due to the service and phone problems. After asking the usual questions, the tech support guy confirmed that (as expected) he couldn't fix these problems and transferred me to retention.
The retention reps were very helpful and ended up offering the following:
$30 Katana (currently $49 for new customers at sprintpcs.com)
$55 Moto Razr Red ($64 at sprintpcs.com)
5% loyalty discount to offset $5/mo roaming fee. (added unlmited roaming which hopefully will help with reception issues if new phone doesn't)
They said that my account already had a lot of codes and offsets which made it difficult to add more. :) So my current plan will now be:
$100 - 2000min F&C plan
$0 - AAP (2nd line)
$0 - sprint to sprint calling
$5 - unlimited roaming
$5 - 7pm N/W (offset by credit)
$7.50 - unlimited text message on both lines (offset by credit)
$0 - Vision on first line
$7.50 - Vision on AAP (actually powervision but grandfathered under 1st line)
<$13> credit to offset n/w and text
15% corp discount
5% loyalty discount
$5/mo renewal credit (from flyer posted at SU!)
New 2-year agreement on both lines (now expiring at same time - good)
TOTAL: $82/mo + tax.
I realize this quite as awesome as some of the plans posted here but it's pretty good and better than anything currently available on the website, particularly as I can't survive without the powervision!
So in sum - if you have genuine service issues or phone issues, I would not hesitate to call retention even if you are under contract and don't have TEP. They seem pretty happy to assist if you are a long term high MRC customer (and it probably helps too if you account history doesn't reflect that you are calling all the time for freebies).
For the last 3 months my wife has been home full-time with a baby and complained about poor reception on her LG-225. I have one of the first Samsung A900s which has a number of major software issues including bluetooth problems, t9 text messaging, etc. (all discussed more extensively in the Samsung forum).
So with courage gained from the SU forums I called Sprint tech support, told them that I was generally happy as a long time sprint customer but unfortunatley we were considering other options due to the service and phone problems. After asking the usual questions, the tech support guy confirmed that (as expected) he couldn't fix these problems and transferred me to retention.
The retention reps were very helpful and ended up offering the following:
$30 Katana (currently $49 for new customers at sprintpcs.com)
$55 Moto Razr Red ($64 at sprintpcs.com)
5% loyalty discount to offset $5/mo roaming fee. (added unlmited roaming which hopefully will help with reception issues if new phone doesn't)
They said that my account already had a lot of codes and offsets which made it difficult to add more. :) So my current plan will now be:
$100 - 2000min F&C plan
$0 - AAP (2nd line)
$0 - sprint to sprint calling
$5 - unlimited roaming
$5 - 7pm N/W (offset by credit)
$7.50 - unlimited text message on both lines (offset by credit)
$0 - Vision on first line
$7.50 - Vision on AAP (actually powervision but grandfathered under 1st line)
<$13> credit to offset n/w and text
15% corp discount
5% loyalty discount
$5/mo renewal credit (from flyer posted at SU!)
New 2-year agreement on both lines (now expiring at same time - good)
TOTAL: $82/mo + tax.
I realize this quite as awesome as some of the plans posted here but it's pretty good and better than anything currently available on the website, particularly as I can't survive without the powervision!
So in sum - if you have genuine service issues or phone issues, I would not hesitate to call retention even if you are under contract and don't have TEP. They seem pretty happy to assist if you are a long term high MRC customer (and it probably helps too if you account history doesn't reflect that you are calling all the time for freebies).