MSUchick77
12-05-2006, 09:33 PM
I called retentions the other day to see what they could do for me. I am shopping around a little bit just to see what is out there. My main issue is that a lot of my friends have left the Sprint network and my 1000 anytime is going to skyrocket. My N/W start at 8 (unlimited), and I have pcs to pcs for $40 (old retention plan). I added unlimited text for $10.
Right away, the girl offers up a new 8400, and free text, and n/w to start at 6 for n/c so that my plan stays at $40 now. I ask her to call back so I can research the 8400 (I knew nothing about it). She doesn't call back and that was Sunday. So on Monday, I call retention and they said that 6p does not apply to the old plans and that I could get 6p if I paid $10 for it or they could give me 7p for N/C. And that for some reason, my account was now being charged twice for unlimited text instead of listing it free once.
My question is this: the phone came today, and I'm half tempted to send it back b/c I'm pissed that they told me they could do something and then discovered they couldn't--and didn't really offer anything to make up for it after I told them that 7p was unacceptable. Am I overreacting or do I have a pretty good deal? I'm only asking b/c the first girl asked what she could do and I said I would like more minutes to compensate OR N/W to start 2 hours earlier. I didn't end up with more minutes, or end up starting my N/W at 6p although 7p is an improvement.
TIA for letting me vent and any advice!
Right away, the girl offers up a new 8400, and free text, and n/w to start at 6 for n/c so that my plan stays at $40 now. I ask her to call back so I can research the 8400 (I knew nothing about it). She doesn't call back and that was Sunday. So on Monday, I call retention and they said that 6p does not apply to the old plans and that I could get 6p if I paid $10 for it or they could give me 7p for N/C. And that for some reason, my account was now being charged twice for unlimited text instead of listing it free once.
My question is this: the phone came today, and I'm half tempted to send it back b/c I'm pissed that they told me they could do something and then discovered they couldn't--and didn't really offer anything to make up for it after I told them that 7p was unacceptable. Am I overreacting or do I have a pretty good deal? I'm only asking b/c the first girl asked what she could do and I said I would like more minutes to compensate OR N/W to start 2 hours earlier. I didn't end up with more minutes, or end up starting my N/W at 6p although 7p is an improvement.
TIA for letting me vent and any advice!