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On 11/13 I called CS to inquire about changing my plan. I asked about SERO. The rep didn't seem too knowledgable on this, and I wasn't satisfied with his answer about keeping unlimited text and picture mail(I had the "grandfathered" vision plan b4). I told him I would think it over and call back.
So yesterday I received my bill and, LO AND BEHOLD, he put me on the the SERO 500 plan WITHOUT my ok. Although I wanted SERO, I wanted to gather up a little more info on what to ask for before I make a decision. I was also looking for a phone. So I spent 3 hours with CS and Retentions trying to cater a plan to fit my 'needs'. After talking to 2 CS reps I called Retentions and this is what I came away with:
Sprint Fair & Flexible Plan
* Adjustable Anytime Minutes
* $30.00 Minimum Monthly Charge
* America - Roaming Included
* Nationwide Long Distance Included
* Unlimited Night & Weekend Mins. Included
* Nights: M-Th 9PM-7AM Wknd: F 9PM-7AM
* Unlimited Vision Access
* Unlimited Mobile To Mobile
* Caller ID, Call Waiting
* Three-way Calling
* Voicemail
The rep also added 500 text/month, a 10% discount, and he said the "system" shows that my nights should start at 7pm. I also ordered the Sanyo 8400(through him with my credit card info). He said when the phone comes it will be usable, but the 'power vision part'(my words) will take effect on my next billing cycle 12/24. I will be ordering the power vision ultimate pack or the power vision plus pack then.
When I hung up I felt relieved. Only because I've been wrangling for about 6 months about getting a new phone and plan. But now that I think about it, I could've done better. My friend has been with Sprint only since 2003 and he got 10%, also. I've been with Sprint since '97, and I think the least they can do (notice I didn't say SHOULD) is give me 15 or 20% and/or a discount on a phone. Sure, I like the 8400, but I want to get a smart phone.
Ok, now that I've written a book for this post, can anybody offer any suggestions on what steps to take? The things I would like to get are: a higher loyalty discount , and a discount on the Treo. The Sanyo 8400 should reach me in 5-7 business days.
INTERNET2000
12-01-2006, 08:03 PM
Honestly, that is a good plan. SERO is only supposed to be given to friends/family of Sprint employees. CS is not supposed to give any additional discounts...Be careful you don't loose what you have.
hitpro
12-01-2006, 08:22 PM
Honestly, that is a good plan. SERO is only supposed to be given to friends/family of Sprint employees. CS is not supposed to give any additional discounts...Be careful you don't loose what you have.
so, i shouldn't be greedy huh? :)
INTERNET2000
12-02-2006, 12:10 AM
I posted from my mobile phone so I had to keep my post short and to the point, but anyway, you have an excellent plan and if I was you I would leave everything just the way it is.
You have an awesome plan...SERO is the best! :)
kulnet
12-02-2006, 12:12 AM
Yep. You got a very good plan. Congrats.
sprintpwnage
12-02-2006, 02:09 AM
Yep. You got a very good plan. Congrats.
yeah the original poster is a loser complaining that sprint gave him Sero.
rossfuz
12-02-2006, 02:30 AM
DONT BE A JAKAZZ AND LOSE THAT PLAN.I GOT IT :headbang2
IF YOU GET GREDDY THEN THIS WILL HAPPEN :bang: :bang: :bang: :bang:
AND THEN YOULL FEEL LIKE THIS :irked: :scare:
deanwoof
12-02-2006, 03:01 AM
will people ever be satisfied with their plans?
shoot dude, you pay 30 bucks a month. and people (not you) complain that old customers get treated like ****. *rolls eyes*
Tai
12-02-2006, 03:18 AM
will people ever be satisfied with their plans?
shoot dude, you pay 30 bucks a month. and people (not you) complain that old customers get treated like ****. *rolls eyes*
Quick answer
Hell no your americans you all want the best for nothing
Take a look at my Canadian plan
450 Mins
NW 6pm
Unlimited Text
Unlimited Evdo
Free Cell to Cell(phone to phone calling not like PCS2PCS)
Voicemail (extra cost)
Caller ID (Extra Cost)
Roaming and Long Distance across Canada
2 Phones both A920s paid 140 Canadian both
Cost 66.32 a month :)
And I dont use more then 150 mins a month between either phone
Built in insurance plan 1 replacement phone every 3 yrs free :)
I get upgrade at 3 yrs as well for up to 540.00 Canadian each phone (same cost as A920)
No dropped calls ever :)
My only complaint-CSR only open til 8pm ~_~
Dale
12-02-2006, 07:13 AM
How in the world did you get the Canada roaming/calling included? I have been trying to get that, but everybody that I talked to when I called said ... ZEROOOOO!!!
hitpro
12-02-2006, 08:39 AM
yeah the original poster is a loser complaining that sprint gave him Sero.
You're a loser for writing such a lame response. :td: merry christmas
for the others:
I know i should be happy with what i got, and i am happy that i got SERO. i guess what kinda irked me is that he gave me SERO without my ok. now that shouldn't normally bother anyone, but since i had the 'grandfathered' vision i wanted to be pretty sure i wasn't going to lose my unlimited picture mail. and he didn't seem to know much about it. i've read where some people who had it had to email or call CS/Retentions back to get it put back on, or added. and i read that once you lose your 'grandfathered' vision, you'll have a hard time getting it back. it was just a concern of mine, that's all. finally, like i stated, i will be getting the power vision ultimate pack. that goes for $25, bringing my plan to $55 without tax. i was paying $64 on my old plan.
thanx for the replies. i guess i'll stay put.
INTERNET2000
12-02-2006, 10:13 AM
You're
for the others:
I know i should be happy with what i got, and i am happy that i got SERO. i guess what kinda irked me is that he gave me SERO without my ok. now that shouldn't normally bother anyone, but since i had the 'grandfathered' vision i wanted to be pretty sure i wasn't going to lose my unlimited picture mail. and he didn't seem to know much about it. i've read where some people who had it had to email or call CS/Retentions back to get it put back on, or added. and i read that once you lose your 'grandfathered' vision, you'll have a hard time getting it back. it was just a concern of mine, that's all. finally, like i stated, i will be getting the power vision ultimate pack. that goes for $25, bringing my plan to $55 without tax. i was paying $64 on my old plan.
thanx for the replies. i guess i'll stay put.
I agree that customer care should have gotten your approval before changing your plan. The SERO plan has everything your grandfathered vision had; SERO plans include vision/powervision with Picture Mail. The only thing that the SERO plan vision/powervision doesn't include is all the premium TV channels. Since you are upgrading to the ultimate pack you will get a broad selection of TV channels that the basic vision/powervision plan that comes standard on SERO wouldn’t have provided.
Anyway, you have an awesome plan setup…Congrats on your new plan...Enjoy!
Tai
12-03-2006, 09:56 PM
How in the world did you get the Canada roaming/calling included? I have been trying to get that, but everybody that I talked to when I called said ... ZEROOOOO!!!
Cuz I am Canadian not American its a Canadian plan
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