farpispan
11-28-2006, 04:07 PM
Here's my story:
At the beginning of October I got two new Samsung A900 phones from Best Buy for $49.00 each (my wife and I both had reached our two year renewal). I asked the salesperson at Best Buy (who I assumed didn't know anyting about my Sprint plan) if I would have to change anything including my Vision plan, he said "No."
Knowing that I would eventually get switched to Powervision and a nightmare of calling would ensue, I proceeded to call *2 a few days later. The first rep I spoke to said I would not have to switch my Vision plan, and I would get to keep my grandfathered $10.00 unlimited vision/texts plan which I had for several years. After checking these boards, I realized (and remembered) that I could get both a loyalty discount and a corporate discount (totaling about 24%) so I called and spoke to another rep. AGAIN I asked about the vision, he AGAIN informed me that it wouldn't need to be changed. But he did hook me up with my discounts.
A few weeks following this I get a notice from SPrint saying my plan had changed. The notice made NO mention of the vision service at all..I felt my backside being readied for a spanking. I called customer service. I had NO vision plan and had accumulated almost $200.00 in kb charges for the vision service I was told I still had three times. I could NOT get the $10 service anymore because the Power Vision was new and improved. I did get a refund on the kb charges. I also lost my free texting. No amount of *****ing and moaning made any difference...so I agreed to the $25.00 plan (figuring with my 25% discount it would come out in the wash), and got a half-price plan (the $15 plan) for my wifes phone so she could have picture mail. Whatever I said, I was tired of dealing with it....
Until last night.
My wife said she received a message on her phone saying that her Picture mail was ending on December 8th..."That's odd" I thought. So I called Sprint to find out what the deal was. I was told that not only did the $15 vision plan no longer include picture mail, but that I was never getting it for half price. That was the last straw, I politely told the rep that I needed to talk to the floor supervisor as soon as possible. While I was on hold I dug through my old notes from the other calls I made (I had names, dates, and times) and I readied myself for the call.
I told her that on three times I was told one thing, but the opposite was true (as far as the vision service cost was concerned); I told her that even after that fiasco, I stuck with Sprint (been with them 10 years) because of the 1/2 price vision/picture mail and THAT was not true. I told her I understood that mess-ups happen, but EVERY call I made ended up with me being lied to. I told her if we couldn't work something out, I would leave Sprint...I was firm, but polite. I told her I understand having the be on hold, having to call to work out new plans, etc...but this was the fifth or sixth time I had to call, and EVERY SINGLE TIME I was told something that wasn't true. I was given reassurances that were wrong, and I really didn't know how much longer i would deal with that sort of thing. She left and came back and now I have MORE than I wanted. Both phones have free vision AND free 500 text messages a month.
I wasn't looking for anyting free, just something that was fair. So if this all is actually true (and that's a BIG if) I will be a very happy person. That leads me to a quick question, for those who also got the free 500 texts/month how does that appear when you check your plan online...is their a section for it?
At the beginning of October I got two new Samsung A900 phones from Best Buy for $49.00 each (my wife and I both had reached our two year renewal). I asked the salesperson at Best Buy (who I assumed didn't know anyting about my Sprint plan) if I would have to change anything including my Vision plan, he said "No."
Knowing that I would eventually get switched to Powervision and a nightmare of calling would ensue, I proceeded to call *2 a few days later. The first rep I spoke to said I would not have to switch my Vision plan, and I would get to keep my grandfathered $10.00 unlimited vision/texts plan which I had for several years. After checking these boards, I realized (and remembered) that I could get both a loyalty discount and a corporate discount (totaling about 24%) so I called and spoke to another rep. AGAIN I asked about the vision, he AGAIN informed me that it wouldn't need to be changed. But he did hook me up with my discounts.
A few weeks following this I get a notice from SPrint saying my plan had changed. The notice made NO mention of the vision service at all..I felt my backside being readied for a spanking. I called customer service. I had NO vision plan and had accumulated almost $200.00 in kb charges for the vision service I was told I still had three times. I could NOT get the $10 service anymore because the Power Vision was new and improved. I did get a refund on the kb charges. I also lost my free texting. No amount of *****ing and moaning made any difference...so I agreed to the $25.00 plan (figuring with my 25% discount it would come out in the wash), and got a half-price plan (the $15 plan) for my wifes phone so she could have picture mail. Whatever I said, I was tired of dealing with it....
Until last night.
My wife said she received a message on her phone saying that her Picture mail was ending on December 8th..."That's odd" I thought. So I called Sprint to find out what the deal was. I was told that not only did the $15 vision plan no longer include picture mail, but that I was never getting it for half price. That was the last straw, I politely told the rep that I needed to talk to the floor supervisor as soon as possible. While I was on hold I dug through my old notes from the other calls I made (I had names, dates, and times) and I readied myself for the call.
I told her that on three times I was told one thing, but the opposite was true (as far as the vision service cost was concerned); I told her that even after that fiasco, I stuck with Sprint (been with them 10 years) because of the 1/2 price vision/picture mail and THAT was not true. I told her I understood that mess-ups happen, but EVERY call I made ended up with me being lied to. I told her if we couldn't work something out, I would leave Sprint...I was firm, but polite. I told her I understand having the be on hold, having to call to work out new plans, etc...but this was the fifth or sixth time I had to call, and EVERY SINGLE TIME I was told something that wasn't true. I was given reassurances that were wrong, and I really didn't know how much longer i would deal with that sort of thing. She left and came back and now I have MORE than I wanted. Both phones have free vision AND free 500 text messages a month.
I wasn't looking for anyting free, just something that was fair. So if this all is actually true (and that's a BIG if) I will be a very happy person. That leads me to a quick question, for those who also got the free 500 texts/month how does that appear when you check your plan online...is their a section for it?