Now Free Monthly Song Downloads With PV Plans

[macpat]

Sprint PowerVision Ultimate

Unlimited Sprint Picture MailSM - Take, upload and send an unlimited number of pictures. Includes unlimited Sprint PCS Video Mail.

Sprint TVSM Ultimate – Watch unlimited live TV on the go with full-motion video and vivid sound. Includes the channels available with Sprint TVSM Plus and The Travel Channel®, Fox News Channel®, Bravo®, VH1®, and more!

Sprint Music Ultimate with 4 full-track songs/mo. from the Sprint Music Store

Unlimited Sprint Power VisionSM Ultimate includes:
Unlimited Web/Data access
On Demand
Sprint Music Access
NFL Mobile

Sprint PowerVision Plus


Unlimited Sprint Picture MailSM – Take, upload and send an unlimited number of pictures. Includes unlimited Sprint PCS Video Mail.

Sprint TVSM Plus - Watch live TV on the go with full-motion video and vivid sound. Includes the channels available with Sprint TVSM Access and features a variety of channels including: The Discovery Channel®, Local News, Telemundo and more.

Sprint Music Plus with 1 full-track song/mo. from the Sprint Music Store

Unlimited Sprint Power VisionSM Access includes:
Unlimited Web/Data access
On Demand
Sprint Music Access
NFL Mobile
-----------------------------------------------------------------------------------


Hard part is getting these provision on our existing PowerVision account. I have been working with Ecare for 2 days I still don't have the option for my 4 free music downloads.

[phale]

Wirelessly posted ($(WiDevice): Samsung-SPHA920 AU-MIC-A920/2.0 MMP/2.0 Profile/MIDP-2.0 Configuration/CLDC-1.1)

I have the Power Vision Pack for $10,free with the $10 credit. The music store doesnt thrill me too much,but I use On Demand alot.That cost an extra $5. So,I think that I will be sending ecare an email. Only thing is,I have PV free for 2 yrs with the credit.Will I lose that? All I want is the PV and On Demand. Lets see what ecare and *2 has to say.

[Dubspoon]

Wirelessly posted (Mozilla/4.0 (MobilePhone MM-9000/US/1.0) NetFront/3.1 MMP/2.0)

They were already offering buy 2 get 1 free will they still offer that

[SprintNewbie]

do i still recieve this offer, i'm on a sero plan.

[beyer1983]

:( i dont think i have that

[Sanyo7400]

Sprint PowerVision Ultimate

Unlimited Sprint Picture MailSM - Take, upload and send an unlimited number of pictures. Includes unlimited Sprint PCS Video Mail.

Sprint TVSM Ultimate – Watch unlimited live TV on the go with full-motion video and vivid sound. Includes the channels available with Sprint TVSM Plus and The Travel Channel®, Fox News Channel®, Bravo®, VH1®, and more!

Sprint Music Ultimate with 4 full-track songs/mo. from the Sprint Music Store

Unlimited Sprint Power VisionSM Ultimate includes:
Unlimited Web/Data access
On Demand
Sprint Music Access
NFL Mobile

Sprint PowerVision Plus


Unlimited Sprint Picture MailSM – Take, upload and send an unlimited number of pictures. Includes unlimited Sprint PCS Video Mail.

Sprint TVSM Plus - Watch live TV on the go with full-motion video and vivid sound. Includes the channels available with Sprint TVSM Access and features a variety of channels including: The Discovery Channel®, Local News, Telemundo and more.

Sprint Music Plus with 1 full-track song/mo. from the Sprint Music Store

Unlimited Sprint Power VisionSM Access includes:
Unlimited Web/Data access
On Demand
Sprint Music Access
NFL Mobile
-----------------------------------------------------------------------------------


Hard part is getting these provision on our existing PowerVision account. I have been working with Ecare for 2 days I still don't have the option for my 4 free music downloads.


this is a known issue. we had an internal memo that said this would be corrected by 10/28

[macpat]

Thanks for the update.

[Rose4uKY]

Does on Demand cost? Sorry if this is a stupid question but my new 8400 has On Demand and I have used it. I have unlimited Power Vision.. Rose

[Dan]

Does on Demand cost? Sorry if this is a stupid question but my new 8400 has On Demand and I have used it. I have unlimited Power Vision.. Rose


if the service your accessing has an additional charge, it should be stated and have you agree to the charges or decline them. If you havent been asked to pay extra, it should be included

[Shoshana]

So if we have an existing PV Plus account it will be automatically upgraded to this new version? Or do we wait till after 10/28 and call or write in and ask? Or is this just for new PV accounts?

TY :)

[macpat]

So if we have an existing PV Plus account it will be automatically upgraded to this new version? Or do we wait till after 10/28 and call or write in and ask? Or is this just for new PV accounts?

TY :)


I believe we wait until 10/28.

[Shoshana]

Thank you!

[pcsperson]

I believe we wait until 10/28.

Oops looks like I just bought 2.50 Justin Timberlake song :indiff:

[SmplyD]

So a little clarification please, if possible. I've subscribed to PV Ultimate since early this year. After 10/28 am I going to be able to download 4 songs for free, or am I going to have to try through eCare to get that option added to the plan?

[Rose4uKY]

On Demand was on my 8400 and never asked me to accept a charge just to add my zipcode. I get the news,weather,movietimes and one other thing. I have a regular power vision plan. All I do is surf the web some . I don't watch TV or have that ultimate stuff. I did see where the Sirius Hits channel was free and tried it but I have Sirius in my car. The free download sounds nice. Rose

[asf4588]

do i still recieve this offer, i'm on a sero plan.

Asking the same...

[pmb333]

On Demand was on my 8400 and never asked me to accept a charge just to add my zipcode. I get the news,weather,movietimes and one other thing. I have a regular power vision plan. All I do is surf the web some . I don't watch TV or have that ultimate stuff. I did see where the Sirius Hits channel was free and tried it but I have Sirius in my car. The free download sounds nice. Rose

some of the on-demand stuff costs extra. The basics like weather, sports, movies & one other thing are no additional cost beyond data usage.

[macpat]

Oops looks like I just bought 2.50 Justin Timberlake song :indiff:


Its supposed to be working. There is an issue going on to why its not that is supposed to be cleared on 10/28. I'm sure if you contact customer service and tell them you thought it would be free since it is now part of your plan that they will credit it back to you.

[xxxFUELFORFIREx]

I just wrote ecare and recieved powervision Ultmate for free! I called in to make sure and they said yes. When I go to the music store it says I have 4 free downloads!

Thank you for contacting Sprint together with Nextel. I will be happy to assist you regarding the Power Vision Ultimate Pack.

I am pleased to inform you that you can get the $25.00 Power Vision Ultimate Pack with the features mentioned.

The Power Vision Ultimate Pack includes Unlimited Picture Mail. You would still receive the $10.00 service credit you have been receiving against the charges of the Power Vision Pack added currently to your account.

Moreover I would like to mention here that you will receive the $25.00 Power Vision Ultimate Pack entirely free. To add it you can email us and we will be glad to assist you.

Thank you for emailing us. It was a pleasure assisting you and I look forward to more opportunities to serve you in future. Have a great day!

[Shoshana]

Just called CS on another matter and casually asked about the 'new' PV and whether we would get automatically upgraded and she said no - but keep checking the Sprint website.

Anyone else wondering what the catch is? LOL

[1HappyPCSUser]

I just wrote ecare and recieved powervision Ultmate for free! I called in to make sure and they said yes. When I go to the music store it says I have 4 free downloads!

Thank you for contacting Sprint together with Nextel. I will be happy to assist you regarding the Power Vision Ultimate Pack.

I am pleased to inform you that you can get the $25.00 Power Vision Ultimate Pack with the features mentioned.

The Power Vision Ultimate Pack includes Unlimited Picture Mail. You would still receive the $10.00 service credit you have been receiving against the charges of the Power Vision Pack added currently to your account.

Moreover I would like to mention here that you will receive the $25.00 Power Vision Ultimate Pack entirely free. To add it you can email us and we will be glad to assist you.

Thank you for emailing us. It was a pleasure assisting you and I look forward to more opportunities to serve you in future. Have a great day!

I get a credit also because PV is not in my service area yet...what exactly did your email to them say? Thanks in advance.

[xxxFUELFORFIREx]

I get a credit also because PV is not in my service area yet...what exactly did your email to them say? Thanks in advance.

I read the info here so I wrote Ecare and told them my friend had this powervision plan with music downloads. They sent me the email you read,

Here is what is under My vision plan:

Sprint Power VisionSM Ultimate Pack
Everything in the Power Vision Access and Plus Packs and Sprint Music Ultimate with 4 full-track songs/mo. from the Sprint Music Store, and Sprint TV Ultimate with our largest lineup of TV Channels.

[macpat]

Just called CS on another matter and casually asked about the 'new' PV and whether we would get automatically upgraded and she said no - but keep checking the Sprint website.

Anyone else wondering what the catch is? LOL


Its already on the Sprint website. Sounds like you got someone that was misinformed. From what I understand this is defaulted for existing plans. There is an issue which is why its not showing up for everyone.Issue is supposed to be cleared on the 28th.

[Shoshana]

Its already on the Sprint website. Sounds like you got someone that was misinformed. From what I understand this is defaulted for existing plans. There is an issue which is why its not showing up for everyone.Issue is supposed to be cleared on the 28th.


Yup, I saw that after I hung up. She wasn't the most informed rep re the matter I originally called in about so I was not too surprised she messed that up too.

So we won't need to call or write? It's supposed to be upgraded automatically?

[SmplyD]

Okay, so I just opened Sprint Music Store and all it says is "Buy 2 get 1 on us!" Should I wait until 10/28 and then expect that it should show that I have 4 free downloads?

That seems awfully generous of Sprint, and forgive me if I have a good dose of healthy skepticism about it being applied to existing PV plans. That seems more like something new they would offer to get more people to switch to Ultimate, rather than just flushing it down the drain by giving it away to all existing Ultimate users.

[xxxFUELFORFIREx]

Okay, so I just opened Sprint Music Store and all it says is "Buy 2 get 1 on us!" Should I wait until 10/28 and then expect that it should show that I have 4 free downloads?

That seems awfully generous of Sprint, and forgive me if I have a good dose of healthy skepticism about it being applied to existing PV plans. That seems more like something new they would offer to get more people to switch to Ultimate, rather than just flushing it down the drain by giving it away to all existing Ultimate users.

It says that on my screen also. But when you go the song and highlight download it says "you have 4 free downloads. Download by 11/04/06"

[SmplyD]

Yeah it doesn't say that on mine. It's gotta be because you signed up for it during the promotion, and I doubt they will automatically add it to older plans.

[campbellswrath]

I got the ultimate package yesterday but it didn't say anything about free downloads. i wrote ecare and they said that i will be credited for 4 downloads. i saved the email just in case.

[beyer1983]

hmmm wonder if my emp plan includes that

[macpat]

It is not going to say "4 free downloads" when you first go into the music store. When you click on a song there is supposed to now be a purchase option, a download option, and a preview option. When you highlight the download option it will then tell you, that you have 4 free downloads. If you don't have the "download" option it should be there after 10/28 :fingers:

[Shoshana]

Out of curiousity I emailed ecare to find out what's going on with the new PV plans...

Dear xxx,

Thank you for contacting Sprint Together with Nextel. I will be happy to assist you regarding our new Vision Services.

In order to take advantage of our new Vision services you will need to remove your current Vision pack and add our new Vision pack effective on the first day of your billing cycle.

If you wish to this, I can future date the new service for the first day of your billing cycle and expire the old one for the end of your billing cycle in order not to incur additional partial charges.

Please be advised that our $20.00 Vision pack offers one free music download per month and our $25.00 Vision pack offers four free music downloads a month.

Please let me know if you would like to make this change.

Sprint Together with Nextel appreciates your business. Have a great day!

xxx
E-Care
Sprint together with Nextel
"Where our customers come first!"

Needless to say I didn't do it. Too many questions.

I'll wait till the 28th. :)

I did write back and asked for pricing clarification tho.

[slimsakus]

Do yall have a link to this? I have been searching sprints website but cant find anything on this.

Does anyone know how this may apply to SERO plan holders?

[Shoshana]

Do yall have a link to this? I have been searching sprints website but cant find anything on this.

Does anyone know how this may apply to SERO plan holders?

Sprint TV (http://www1.sprintpcs.com/explore/ueContent.jsp?scTopic=multimedia&ATR_ExtraOne=chp_sprint_services)


Sprint Power VisionSM Plus Pack
* Everything in the Power Vision Access Pack AND MORE: Sprint PCS® Picture Mail with unlimited sharing of pictures
* Sprint Music Plus with 1 full-track song/mo. from the Sprint Music Store
* Sprint TV Plus with additional TV Channels

Sprint Power VisionSM Ultimate Pack
* Everything in the Power Vision Access and Plus Packs AND MORE: Sprint Music Ultimate with 4 full-track songs/mo. from the Sprint Music Store
* Sprint TV Ultimate with our largest lineup of TV Channels

Sprint Power VisionSM Business Pack
* Unlimited Web and Data Access
* On Demand – personalized News, Sports and Weather
* Email and Instant Messaging from AOL, MSN, Yahoo!
* The Weather Channel application

[MidwestDrummer]

I skimmed the entire thread and didn't see anything about SERO. If I'm on a SERO plan (free vision) will I receive the 4 free downloads? Will it show up after 10/28?

Any insight/information would be greatly appreciated!

Thanks!
Zach

[SmplyD]

Yeah Shoshana, just as I expected.

There's no reason Sprint will be just adding for free 4 free downloads per month for existing Ultimate users, this most likely is an incentive to get new people to switch over to the service.

Ah well.

[HPLouis]

Here is the response I got back from E-Care when I asked about the free downloads and also upgrading to the Ultimate pack.

Dear Henry,

Thank you for contacting Sprint together with Nextel. I understand
your concern regarding Power Vision Pack. Do not worry, we are here to
help you in the best possible manner.

Yes, we are offering 1 free music downloads each month on Power Vision
Plus Pack and 4 free music downloads each month on Power Vision
Ultimate Pack. It will be available to you as well.

Power Vision Ultimate Pack for $25.00 offers the following services:

- Unlimited EV-DO (Power Vision) and Web Access;
- Unlimited Picture mail and Video mail;
- Sprint Music Ultimate( with 4 free music downloads each month);
- Sprint TV Ultimate;
- NFL Mobile

Further, on Power Vision Ultimate Pack also you will continue to
receive $10.00 credit each month.

If you wish to add this option, please write back to me. I will be
happy to add it for you.

If there is anything I can assist you with, please feel free to write
to us. We are here for you. Thank you for emailing us.

ABEBI
Business E-Care
Sprint together with Nextel
"Where our customers come first!"

I already have the Plus package (had it since August) so she's telling me that the free download is available to me also. I'm not going to upgrade to the Ultimate pack though because I just don't see it being worth it right now, especially since I hav a PPC6700 and I can't use most of the vision services anyway.

[SmplyD]

Well have you verified or confirmed in the music store whether it shows your 1 free download?

[HPLouis]

Let me try it right now.

[macpat]

Yeah Shoshana, just as I expected.

There's no reason Sprint will be just adding for free 4 free downloads per month for existing Ultimate users, this most likely is an incentive to get new people to switch over to the service.

Ah well.



It will be added to existing accounts. There is a ticket opened already for it.

[Shoshana]

I skimmed the entire thread and didn't see anything about SERO. If I'm on a SERO plan (free vision) will I receive the 4 free downloads? Will it show up after 10/28?

Any insight/information would be greatly appreciated!

Thanks!
Zach

As far as I can tell, no one here knows yet.

'shana

eta:

This is just for Power Vision ... not for Vision. (nevermind what the rep wrote me) so if you have Vision, not Power Vision, this shouldn't apply to you...

[neilson]

So nobody knows yet if this will apply to existing SERO Plan Users?

Because I really want a couple free downloads!

[Shoshana]

So nobody knows yet if this will apply to existing SERO Plan Users?
<snip>

Correct.

[macpat]

So nobody knows yet if this will apply to existing SERO Plan Users?

Because I really want a couple free downloads!


You would probably need to contact Customer Service to find out.

[olddog]

OK, so I have PV plus on one of the phones in my plan, which is currently recieving a $10 monthly credit also. So curious about this whole thing, I e-mailed ecare last nite and recieved this back this morning:

Thank you for contacting Sprint together with Nextel. I will be happy to assist
you regarding the music download.

I understand that you wish to get the one music download free with your Power
Vision Plus pack.

As you are valuable to us I have made the necessary changes on your account.
From now onwards the Power Vision Plus pack added on your phone line #
xxx-xxx-xxxx includes one music download for free.

You will continue to get $10.00 credit against this pack charges.

We value your loyalty and look forward to serving you for years to come. Thank
you.
Since this is my teenage son's phone, I'm sure he will enjoy this. I will wait till the 28th to try it out. And then my new month starts on the 1st so he can have 2 songs quickly. I just hope this works out.

[NINO63004]

this is my response I got back from ecare


Thank you for your reply.

Let me assure you that your plan includes the Power Vision pack for $12.50 on the line
xxx-xxx-xxxx.

As for the downloads, you will receive four free downloads every month from the Sprint Music store. By free, it means that the credit for four purchases will be automatically applied to your account.

You will be charged for the downloads in the beginning. The credit will be applied after the account has been charged.

Thank you for contacting us. Have a great day.


funny thing is I had to fix the words account b/c she spelled them wrong. She spelled it aco(4 letter word) lol


Nino

[SmplyD]

As usual, many varying opinions by Sprint reps as to how the downloads are supposed to work.

Maybe I'll write eCare myself and see what they have to say... I'll wait for a couple more people to post their experiences here though, first.

[Shoshana]

I guess I'll wait a few days and contact Sprint again. seems like I'm the only one that is being told I need to drop and re- sign up my PV plan. Well, she did call it a 'Vision Pack' and she wasn't the usual Business Customer Service that I was expecting so I have less that average confidence that the info she gave me was in any way correct.

[neilson]

CS or eCare won't be able to help us SERO folks, and you know it. That's why it's valuable to ask ppl on here instead.

[Shoshana]

CS or eCare won't be able to help us SERO folks, and you know it. That's why it's valuable to ask ppl on here instead.


No, I didn't know that SERO folks can't get help from CS or eCare.


Maybe you'd get a better answer asking over at the SERO talk and unofficial SERO FAQ Pt. II (http://www.sprintusers.com/forum/showthread.php?p=1195182#post1195182) post.

[neilson]

No, I didn't know that SERO folks can't get help from CS or eCare.


Maybe you'd get a better answer asking over at the SERO talk and unofficial SERO FAQ Pt. II (http://www.sprintusers.com/forum/showthread.php?p=1195182#post1195182) post.
The "Help" that we recieve from CS or eCare ranges from "What's SERO?" to "I'm not sure, let me connect you to 6 other ppl that don't know either".

[Shoshana]

The "Help" that we recieve from CS or eCare ranges from "What's SERO?" to "I'm not sure, let me connect you to 6 other ppl that don't know either".

That's a pain.

Do you have PowerVision Ultimate now?

I guess we'll all find out in a few days if this will be an automatic update...

[neilson]

That's a pain.

Do you have PowerVision Ultimate now?

I guess we'll all find out in a few days if this will be an automatic update...
SERO ppl have a "Special" form of Powervision; one that you can't buy anywhere except with SERO. So, we have a little bit of everything and therefore are in the dark as to what we're eligible for.

[macpat]

this is my response I got back from ecare


Thank you for your reply.

Let me assure you that your plan includes the Power Vision pack for $12.50 on the line
xxx-xxx-xxxx.

As for the downloads, you will receive four free downloads every month from the Sprint Music store. By free, it means that the credit for four purchases will be automatically applied to your account.

You will be charged for the downloads in the beginning. The credit will be applied after the account has been charged.

Thank you for contacting us. Have a great day.


funny thing is I had to fix the words account b/c she spelled them wrong. She spelled it aco(4 letter word) lol


Nino


I wouldn't believe that one.

[NINO63004]

I wouldn't believe that one.


you wounldnt believe that she I will get the credit for them?


Nino

[macpat]

you wounldnt believe that she I will get the credit for them?


Nino


No because thats not the way it is going to work. You are going to have the option to use one of your free downloads or purchase a song when your powervision is updated.

[NINO63004]

No because thats not the way it is going to work. You are going to have the option to use one of your free downloads or purchase a song when your powervision is updated.


o ok. well when is this suppose to be fixed? 28th was it. I was going to wait till my new month started which is tomorrow so I can wait a little longer..



Nino

[MidwestDrummer]

Well, I sent an email to eCare, asking if SERO plan customers will be eligible for the 4 free downloads. I know a lot of eCare reps don't even know what SERO is, but hey, it's worth a try, right? Maybe a rep who is familiar with SERO will get my email.

I'll post the reply when I receive it. :)

[ThatGuitarGuy]

where do I find these downloads on my treo? I usually never look through the sprint site so I don't know what you're talking about...is it the call ringers or something?

[MidwestDrummer]

where do I find these downloads on my treo? I usually never look through the sprint site so I don't know what you're talking about...is it the call ringers or something?
Man, I don't wanna sound like a jerk or anything, but did you read any of this thread? The answers to both of your questions can be found therein.

[ThatGuitarGuy]

I wouldn't be asking if I had problems finding out why. I can't find a sprint music store. I've looked in on demand, on sprint tv, and on the sprint website through my phone...nothing...

[ThatGuitarGuy]

"had NO problems" rather...

[SmplyD]

Sprint Music Store or TV is not compatible with the Treo device.

[Sanyo7400]

sprint tv is compatible with the 700p, but not the music store.
neither sprint tv or music store is compatible with the 700wx

[ZiggyZ]

NOw I'm a little confused about what plans it's available on. I'm subscribed to "POWER VISION ULTIMATE PACK" or is it a different power vision pack?

[Shoshana]

OK... eCare last wrote me telling me I'd need to resign up with 'Vision' to get the new upgrades. So I told her no but how much will it be for lines one and two ... and got this

(my ? is on the bottom)

Dear xxx,

Sprint Together with Nextel thanks you for your reply.

As of October 01, 2006 the promotions for Vision services have ended. Below, I have provided you with information on our current offered Vision Services:

$25 Power Vision Ultimate Pack which includes:

- Unlimited Data/Web Access
- Unlimited Picture mail and Video mail
- Sprint Music Ultimate with four free music downloads per month
- Sprint TV Ultimate 25 channels
- NFL Mobile
- First Month Free

$20 Power Vision Plus Pack which includes:

- Unlimited Data/Web Access
- Unlimited Picture mail and Video mail
- Sprint Music plus one free music download per month
- Sprint TV Plus seventeen channels
- NFL Mobile
- First Month Free

$15 Vision Pack which includes:

- Unlimited Data/Web Access
- Unlimited Picture mail and Video mail
- Sprint TV plus nine Channels
- Sprint Music Access
- NFL Mobile
- First Month Free

To add Vision service, you can do so by replying to this email (or send in another email), or by calling Customer Care. Customer Care can be reached by dialing *2 TALK from your PCS phone or 1-888-211-4727 from any wireless phone or landline.

If you have any further questions or concerns, please respond to my email and I will be glad to assist you.

Sprint Together with Nextel appreciates your business and values you as a customer.

xxx
E-Care
Sprint together with Nextel
"Where our customers come first!"

To ensure that we are providing excellent customer service on your self service experience, you may receive a survey on this response.

Original Message Follows:
------------------------
I think I'll stick with my current plan for now - thank you.

Are the prices still the same? $20 for the first line and $10 for the second?

Thank you

OK so this confused me even more - I don't actually have a promotional PowerVision Plan - I pay $20 for primary, $10 for second line of PV+. (Minus the loyalty and MVP thing)

And she keeps talking about Vision - not Powervision. And where I expected to see Powervision Access, it says Vision Pack for $15. But Vision doesn't include tv does it? And PV Access never included Pic mail...

Oh well. the 28th will be here soon enough...

Oh and I wrote back and said "Don't change my plan".

[MidwestDrummer]

OK... eCare last wrote me telling me I'd need to resign up with 'Vision' to get the new upgrades. So I told her no but how much will it be for lines one and two ... and got this

OK so this confused me even more - I don't actually have a promotional PowerVision Plan - I pay $20 for primary, $10 for second line of PV+. (Minus the loyalty and MVP thing)

And she keeps talking about Vision - not Powervision. And where I expected to see Powervision Access, it says Vision Pack for $15. But Vision doesn't include tv does it? And PV Access never included Pic mail...

Oh well. the 28th will be here soon enough...

Oh and I wrote back and said "Don't change my plan".
I received a mearly identical response from eCare, although I think the reason I received that type of respose, was because I was as thorough as I should've been in my original email. I replied and explained to her how I was currently receiving Power Vision for free as a part of my SERO 500 plan, and asked if i would be "required" to upgrade my Power Vision Pack. Here's what I included towards the end of my reply:

"If I would be required to switch to a new Power Vision Pack, like the Power Vision Ultimate Pack, in order to receive the 4 monthly downloads, I would be more than willing to do so, just so long as I would continue to not be charged for Power Vision as is the current situation with my SERO 500 plan."

I know some of you are gonna see this and think I nuts for even asking that, but hey, it's worth a shot. We'll ssee what she says. ;)

[ThatGuitarGuy]

thanks for those that answered me and ACTUALLY READ MY POST to have an educated response.

That kind of stinks that I can't get it on my treo...

[neilson]

Anyone have the latest on if SERO Plans with PowerVision are eligible?

[MidwestDrummer]

Anyone have the latest on if SERO Plans with PowerVision are eligible?
In one word, no. I received a reply from eCare and unfortunately SERO plan holders aren't eligible. I'll post the response when I get home from work.

[neilson]

In one word, no. I received a reply from eCare and unfortunately SERO plan holders aren't eligible. I'll post the response when I get home from work.
explicitive deleated

[MidwestDrummer]

Alright, so here's the difinitive answer for SERO plan holders:

Dear Zach,

Sprint Together with Nextel thanks you for your reply. I apologize that I previously did not fully understand your previous email.

I verified your account and Service Plan. Every plan except the Sero plan is able to remove and re-add attachable services. I apologize because your service plan has Vision attached with your plan code which means it cannot be removed unless I completely remove your Service Plan and add another.

Once more, I apologize for the inconvenience.

Please let me know if you have anymore questions. I would be happy to assist you.


XXXXX X.
E-Care
Sprint together with Nextel
"Where our customers come first!"

To be honest with you, I'm not too terribley disappointed, and I'm most certainly going to switch to a worse plan only to have to pay for Power Vision. Besides, I didn't even need the downloads. I've got my MP3 player. :headbang2 :music: :headbang2

[goodiemob]

Just called CS on another matter and casually asked about the 'new' PV and whether we would get automatically upgraded and she said no - but keep checking the Sprint website.

Anyone else wondering what the catch is? LOLnew 2yr contract???

[ZiggyZ]

When are they going to fix this problem? The due date for it to be fixed has come and gone. I have a power vision ultimate plan and I still don't see anything when I go to the music store about 4 free downloads. It says it on the website and all. This is just a little disappointing is all.

[SmplyD]

Well, the given deadline for the supposed "fix" is today, the 28th. But as I've stated, and has somewhat been confirmed by a couple of eCare responses, I believe you're going to have to re-add the PV Ultimate plan, thus extending your contract.

[macpat]

:irked: guess I'll be back on the line with techsupport soon, who have yet to mention that this would require renewing your contract, it was supposed to be automatically updated to existing users. It wouldn't hurt if possible for some of you to contact tech support also.

[SmplyD]

Okay, I've got some free time, I'll call right now... how do I call tech support, or should I just ask Clair for them when I dial *2?

[SmplyD]

Okay, I just spoke with Delbert with Sprint Vision Services Technical Support, and he said that I should just go ahead and charge the songs, and a credit will be applied for them at the end of the billing cycle.

[macpat]

Okay, I just spoke with Delbert with Sprint Vision Services Technical Support, and he said that I should just go ahead and charge the songs, and a credit will be applied for them at the end of the billing cycle.

This is what they told me last time also but I don't think they are going to do this every month. Did he say it would be resolved by your next billing cycle?

[SmplyD]

Nope, he gave me the impression that that's how it's supposed to work.

The guy didn't really give me confidence that he knows what he's talking about.

[NINO63004]

ok so I just got off the phone with sprint. they messed up my plan when I changed it and the lady michelle was GREAT. she fixed my billing problem and she was like I am crediting you back 76.82 for our screw up. I didnt have to ask for a credit.

anyways I asked about the free music and she also said it will be credited back at the end of the month.


Nino

[NINO63004]

well they messed up my plan again and now they told me it was back to normal. we will see what happens come the end of the month and the month after that.

as for the songs now though. they took my old ultimate pack off for 12.50 and added it the new one for 25 which i never told to do. just asked if it included the 4 songs. now this rep told me that my old plan does not include this but the new ones do but i would have to pay 25 for that.

im passing on that and just going to stay with what i have. which better be what i was originally promised b/c i purposely changed my plan to be locked in before the half off for shared lines disappeared.

Nino

[Shoshana]

For those that have the 'new' PV plans.. are you seeing new tv channels, like Discovery Channel on PV+?

[tmo318]

im passing on that and just going to stay with what i have. which better be what i was originally promised b/c i purposely changed my plan to be locked in before the half off for shared lines disappeared.

Nino

I did the same thing, I bought 2 - Sanyo 8400 on September 30th to get locked in on the half off shared line. Will I found out I was put on the full price shared line. I called Sprint and was told the old plans do not exist any more and can not get you your half off.

[ZiggyZ]

I just called tech support and supposivly he changed a few things. Supposivly all the old codes should have migrated or something along those lines. But he said since it wasn't working that he changed a few things and to give it anywhere from 30-minutes to 2-hours to notice the changes. That was an hour and a half ago and I still don't see any changes. I'll see what happens by the end of the day. I'll also log into my account to see if it says anything different under "my plan". I have Very little faith in sprint resolving my issues. It's very rare for them to solve and actually fix any issues. I still have an open ticket that was created July 15th 2006. It's pretty pathetic.

[ZiggyZ]

Sure enough!! The tech support guy changed me from the shared line PV Ulimate plan for $12.50 to the $25. I even confirmed with him that my price wasn't going to get affected or anything, and he said that it wasn't. I'm pissed!

[NINO63004]

Sure enough!! The tech support guy changed me from the shared line PV Ulimate plan for $12.50 to the $25. I even confirmed with him that my price wasn't going to get affected or anything, and he said that it wasn't. I'm pissed!


that happened to me but i was able to get my old codes back after 3 phone calls to the CS.


Nino

[neilson]

So SERO members are screwed? Can't I call CS and make things go our(SERO's) way too?

[Hte2w8]

So SERO members are screwed? Can't I call CS and make things go our(SERO's) way too?
You arent "screwed". You already get a plan that the general public does not have access to. You get a great plan at a great price.

[neilson]

You arent "screwed". You already get a plan that the general public does not have access to. You get a great plan at a great price.
I mean in the context of having no ability to get 4 free music downloads per month?

Apparently the PowerVision Plan for SERO is "binding", so I couldn't even opt out and re-join PowerVision for a contract extension if I wanted to.

That's what I meant by being Screwed, and I think you'd agree too when I describe the context in those terms.

[flmike73]

Was the fix on the 28th supposed to be automatic or will we have to call in? I always seem to get something screwed up when I call in for something.

[macpat]

Was the fix on the 28th supposed to be automatic or will we have to call in? I always seem to get something screwed up when I call in for something.


It was supposed to be automatic, Supposedly they are still working on the issue.

[SmplyD]

That's how they get ya

[scott_walker]

Somewhere early in this thread I think it said that the power vision plus level gets free unlimited videomail. I think this is wrong, am I right? I thought that was only available on the ultimate.

[SmplyD]

No, that's true... both the PV Plus and Ultimate plans offer unlimited picture/video mail.

[Jumpcut]

For those that have the 'new' PV plans.. are you seeing new tv channels, like Discovery Channel on PV+?

No. The odd thing is that I sometimes get a splash screen (when I open Media Player) saying I now get Discovery Channel. But when I go to access the channels, it's still the same old lineup. I have Powervision Plus.

[Shoshana]

No. The odd thing is that I sometimes get a splash screen (when I open Media Player) saying I now get Discovery Channel. But when I go to access the channels, it's still the same old lineup. I have Powervision Plus.

Huh. Cause I don't actually have a burning desire to download songs but I was curious about what new channels might be there. I'm not gonna hold my breath...

Thank you for the info.

[Jumpcut]

Bump. Has ANYONE actually gotten their free music downloads on this new plan? Can anyone actually see Discovery Channel on their Powervision Plus service?

I wrote e-care about getting the free downloads and was told there is no such program. Does anyone have the actual link to the Sprint website that offers this?

[scott_walker]

I was at the sprint main site yesterday trying to make heads or tails of content and didn't even see anything describing the power plus and power ultimate...they just had different listings of all the cool content and what you could get but never broke it down.

I don't see discovery channel listed in my available channels either. i'm on plus.

[Brandon]

Wirelessly posted (Mozilla/4.0 (MobilePhone SCP-8400/US/1.0) NetFront/3.3 MMP/2.0)

So is it verified that users with the Ultimate pack that had it from earlier on in the year will be able to get the 4 free songs? I just checked it and it says the same thing, preview buy song and 3 for 5. Maybe i have to pay my bill since its due thursday.

[tamiasmom]

Ok, so I have a SERO plan, and I emailed ecare asking about getting upgraded, and if it would be free/available to me as a SERO plan user. The answer I got leads me to believe that we CAN change our services on the SERO plan, but he also made it seem like I would have to pay for it (when it is a free service right now). Heres a copy:

"Thank you for contacting Sprint together with Nextel. I will be happy to assist you regarding your Power Vision Ultimate pack inquiry.

I have reviewed your account and learned that your current plan includes Power Vision. In order for our Power Vision Ultimate pack to be placed on your current plan you will need to add the Power Vision Ultimate pack to your line for an additional $25.00 per month, per line.

Our Power Vision Ultimate pack includes; Unlimited data/web access, Unlimited picture and video mail, Sprint TV ultimate, Sprint Music Ultimate (with 4 free downloads a month), and access to NFL mobile. If you would like to consider changing your plan and adding this feature, simply reply back and I will be glad to make that change for you.

Sprint appreciates your loyalty and values your business. Thank you for contacting Sprint together with Nextel. Have a great day. Please feel free to reply if you have any further questions or concerns regarding your account."


So now I have to go back to him with more questions, but I have to figure out how to word it so he sees what I want him to see!

[sbiz]

I wrote e-care about getting the free downloads (#) and was told there is no such program (#). Does anyone have the actual link to the Sprint (http:///#) website (http:///#) that offers this?It is written in the info about the Plus and Ultimate plans at the links below. When you look at new phones (#) and click "Add to Order" button, the next page offers you the power vision plans. When you click on the info link for each plan, it brings up a Java (#) popup (#) window with one of the following:

www.sprintpcs.com/common/popups/pop-PowerVisionUltimate.html (http://www.sprintpcs.com/common/popups/pop-PowerVisionUltimate.html)
www.sprintpcs.com/common/popups/pop-PowerVisionPlus.html (http://www.sprintpcs.com/common/popups/pop-PowerVisionPlus.html)
www.sprintpcs.com/common/popups/pop-PowerVisionAccess.html (http://www.sprintpcs.com/common/popups/pop-PowerVisionAccess.html)

I'm trying to figure out whether Fashion TV Live and Fuse Live are included in PV Plus. They should be in the Entertainment and Music folders respectively. There are only 4 "live" channels in Power Vision. ABC News Live and NFL Network (#) Live come with Access (#). Fox News Live comes with Ultimate.

[Rose4uKY]

I got offered the 15 dollar Power Vision for 5 bucks is that just the access one which gives me unlimited internet and I do get the basic on demand... I also went to music or somewhere and Sirius the Hits came in free I think.. But none of the TV channels are free are they? I'll look at each link posted above and see what they come with. I don't nned picture mail or video mail so I guess I am ok with what I have. Eatching some TV would be nice when I am am somewhere with nothing to do..

What is NFL mobile just to get sports scores? It says only available on certain phones is it on the 8400? My dad may be switching to Sprint soon and he likes my phone said he can hear better on it then his Cingular and my ringers are louder.. Do they still give you 1 or 2 months free trial on Powervisioin when you get a new phone like they did with Vision? Thanks, Rose

Edit: So the difference between the ultimite and the plus is one days 1 track download a month and the other says 4 is that all?

[Jumpcut]

It is written in the info about the Plus and Ultimate plans at the links below. When you look at new phones (#) and click "Add to Order" button, the next page offers you the power vision plans. When you click on the info link for each plan, it brings up a Java (#) popup (#) window with one of the following:

www.sprintpcs.com/common/popups/pop-PowerVisionUltimate.html (http://www.sprintpcs.com/common/popups/pop-PowerVisionUltimate.html)
www.sprintpcs.com/common/popups/pop-PowerVisionPlus.html (http://www.sprintpcs.com/common/popups/pop-PowerVisionPlus.html)
www.sprintpcs.com/common/popups/pop-PowerVisionAccess.html (http://www.sprintpcs.com/common/popups/pop-PowerVisionAccess.html)

I'm trying to figure out whether Fashion TV Live and Fuse Live are included in PV Plus. They should be in the Entertainment and Music folders respectively. There are only 4 "live" channels in Power Vision. ABC News Live and NFL Network (#) Live come with Access (#). Fox News Live comes with Ultimate.
Thanks for the links. Fashion TV and Fuse TV have always shown up in my Powervision Plus menu.

[Shoshana]

It is written in the info about the Plus and Ultimate plans at the links below. When you look at new phones (#) and click "Add to Order" button, the next page offers you the power vision plans. When you click on the info link for each plan, it brings up a Java (#) popup (#) window with one of the following:

www.sprintpcs.com/common/popups/pop-PowerVisionUltimate.html (http://www.sprintpcs.com/common/popups/pop-PowerVisionUltimate.html)
www.sprintpcs.com/common/popups/pop-PowerVisionPlus.html (http://www.sprintpcs.com/common/popups/pop-PowerVisionPlus.html)
www.sprintpcs.com/common/popups/pop-PowerVisionAccess.html (http://www.sprintpcs.com/common/popups/pop-PowerVisionAccess.html)

I'm trying to figure out whether Fashion TV Live and Fuse Live are included in PV Plus. They should be in the Entertainment and Music folders respectively. There are only 4 "live" channels in Power Vision. ABC News Live and NFL Network (#) Live come with Access (#). Fox News Live comes with Ultimate.


Both are listed on my phone in the tv section under Plus.

[sbiz]

But none of the TV channels are free are they?... What is NFL mobile just to get sports scores? ... is it on the 8400? ... Do they still give you 1 or 2 months free trial on Powervisioin ... So the difference between the ultimite and the plus is one has 1 track download a month and the other says 4 is that all?There are 5 live TV channels included in the price of Power Vision:
1. NFL Network Live www.nfl.com/nflnetwork/schedule (http://www.nfl.com/nflnetwork/schedule) (Access)
2. ABC News Now Live www.abcnewsnow.com (http://www.abcnewsnow.com) (Access)
3. Fashion TV Live www.ftv.com (http://www.ftv.com) (Plus)
4. Fuse www.fuse.tv (http://www.fuse.tv) (Plus)
5. Fox News Live www.foxnews.com (http://www.foxnews.com) (Ultimate)

You will need to pay additional for the channels under "Available Channels" throughout the Multimedia area. Sirrus Hits is included in Access. As it says in the links above, Plus gets 1 free music download; Ultimate gets 4. Ultimate also has additional video shorts and Fox News Live. The PV is free until the end of the first full billing cycle.

NFL Mobile is free with access, but it is not live TV. It's an application that gives you a host of interactive info on teams only in the National Football League.

The 8400 will receive all Power Vision channels.

[SmplyD]

So is it verified that users with the Ultimate pack that had it from earlier on in the year will be able to get the 4 free songs? I just checked it and it says the same thing, preview buy song and 3 for 5. Maybe i have to pay my bill since its due thursday.
No, it has not been independently verified yet. A few of us have communicated with reps, and they say that it applies, whereas a couple others say it's required to re-add the Power Vision pack. Until someone gets their bill, we won't know for sure; but I have a pretty good feeling that it's likely that you have to re-add the pack and extend your contract in order to obtain the free music credits.

[Brandon]

Wirelessly posted (Mozilla/4.0 (MobilePhone SCP-8400/US/1.0) NetFront/3.3 MMP/2.0)

My contract got extended already when i got this phone, which reminds me i have a phone call to make...

[beyer1983]

*tear* i dont think this applies to me

[Rose4uKY]

Thanks for my reply! I just went under media player and Sprint TV and saw where it said my channels and then underneath it showed available channels which are the paid for ones. So I do get some free stuff with just the regular power vision so that is nice.. Thanks, Rose

[scott_walker]

*tear* i dont think this applies to me

Oh but it can, can't it?


Give a man a fish feed him for a day.. hit him in the head with a brick and suddenly fishing seems really trivial!

Build a man a fire, keep him warm for the night.

Set a man on fire, keep him warm for the rest of his life! :lol:

[MidwestDrummer]

Ok, so I have a SERO plan, and I emailed ecare asking about getting upgraded, and if it would be free/available to me as a SERO plan user. The answer I got leads me to believe that we CAN change our services on the SERO plan, but he also made it seem like I would have to pay for it (when it is a free service right now).

So now I have to go back to him with more questions, but I have to figure out how to word it so he sees what I want him to see!
No matter how you word it, it won't work. Every plan except the SERO plan is able to remove and re-add attachable services. All SERO plans have Vision attached with the plan code which means it cannot be removed unless you tell Sprint to completely remove your SERO plan and add another non-SERO plan.

[Shoshana]

There are 5 live TV channels included in the price of Power Vision:
1. NFL Network Live www.nfl.com/nflnetwork/schedule (http://www.nfl.com/nflnetwork/schedule) (Access)
2. ABC News Now Live www.abcnewsnow.com (http://www.abcnewsnow.com) (Access)
3. Fashion TV Live www.ftv.com (http://www.ftv.com) (Plus)
4. Fuse www.fuse.tv (http://www.fuse.tv) (Plus)
5. Fox News Live www.foxnews.com (http://www.foxnews.com) (Ultimate)

You will need to pay additional for the channels under "Available Channels" throughout the Multimedia area. Sirrus Hits is included in Access. As it says in the links above, Plus gets 1 free music download; Ultimate gets 4. Ultimate also has additional video shorts and Fox News Live. The PV is free until the end of the first full billing cycle.

NFL Mobile is free with access, but it is not live TV. It's an application that gives you a host of interactive info on teams only in the National Football League.

The 8400 will receive all Power Vision channels.

I thought NFL Network Live was Plus, not Access. Have they changed it?

[scott_walker]

that happened to me but i was able to get my old codes back after 3 phone calls to the CS.


Nino

Am I hearing correctly that under the new plans the shared lines are NOT at half the price of the primary lines for Power Vision plans?????

I signed up for Power Vision Plus at $20 for main phone and 2 additional phones at $10 each. These last few posts make me think that if I call up Sprint and ask them to make sure they update my Power Vision Plus plan to the new one where I get 1 free download a month and get Discovery Channel then they'll modify my account and start charging me an additional $20 a month.

And how about for the new folks signing up? Have they really changed it so that the additional lines are NOT at half the price of the primary? To me this just does not sound like something they'd do.

[tmo318]

As of October 1st add ons for shared lines are full price not half price.

[Jumpcut]

I swapped out my "old" Powervision Plus for "new" Powervision Plus yesterday. Now, when I click on the detail for Powervision Plus under the "My Plan" section online, it shows I am entitled to 1 free download per month. :headbang2

I'm not getting Discovery Channel though...still the same old live TV lineup I had before.

[sbiz]

I thought NFL Network (#) Live was Plus, not Access (#). Have they changed it?A friend with Access oh his new 8400 confirmed that he has NFL Network Live. Would someone else here with Access please reconfirm? (It isn't the same as NFL Mobile (#) the interactive application you get for free by sending "NFL" in a test message to 7777.)

[Brandon]

Wirelessly posted (Mozilla/4.0 (MobilePhone SCP-8400/US/1.0) NetFront/3.3 MMP/2.0)

I have that as well as Discovery

[Jumpcut]

Wirelessly posted (Mozilla/4.0 (MobilePhone SCP-8400/US/1.0) NetFront/3.3 MMP/2.0)

I have that as well as Discovery

Do you have the Plus or Ultimate pack? Where are you seeing Discovery on your channels menu?

[Brandon]

Wirelessly posted (Mozilla/4.0 (MobilePhone SCP-8400/US/1.0) NetFront/3.3 MMP/2.0)

I have ultimate, i go under sprint tv ultimate, entertainment, discovery, go over to sports and NFL network is their. Discovery also shows up under sprint tv live.

[Jumpcut]

[SIZE=1]I have ultimate, i go under sprint tv ultimate, entertainment, discovery, go over to sports and NFL network is their. Discovery also shows up under sprint tv live.
I guess us Plus users still don't get Discovery then...even after we switch over to the "new" Plus with the free download.

[macpat]

:headbang2 :music: :headbang2

After I don't know how long, my music store and Sprint TV has updated. I can now get my free 4 downloads and the Discovery channel now shows up on my listing. And no, I did not have to extend my contract for 2 more years and to my knowledge tech support did not have to drop and re-add my Ultimate Vision as that was tried 2 weeks ago.

[Jumpcut]

:headbang2 :music: :headbang2

After I don't know how long, my music store and Sprint TV has updated. I can now get my free 4 downloads and the Discovery channel now shows up on my listing. And no, I did not have to extend my contract for 2 more years and to my knowledge tech support did not have to drop and re-add my Ultimate Vision as that was tried 2 weeks ago.
I think the reason it showed up today for you is because the rep re-added your Ultimate pack effective 11/1. That's what I was told when I had my Plus re-added. And, effective today, I have my free download.

[macpat]

I think the reason it showed up today for you is because the rep re-added your Ultimate pack effective 11/1. That's what I was told when I had my Plus re-added. And, effective today, I have my free download.


My billing cycle does not start over on the 1st. He would have had to re-add it affective the 15th for that to happen.

[scott_walker]

As of October 1st add ons for shared lines are full price not half price.


that bites.


Wait a minute.
You mean November 1st, right?

I mean I got my plan a couple of weeks ago and they were doing 1/2 prices on all the plan add-ons for my shared lines. Not just in the store but when I called sprint.

If they have to change the cost of the power vision plus on my shared lines from 10 to 20 just to get 1 stinking free song a month and discovery channel I ain't going to mention it because it's not worth it. the hell with that nonsense.

[sbiz]

I have ultimate, i go under sprint (http:///#) tv (#) ultimate, entertainment, Discovery ... Discovery also shows up under sprint (#) tv live.Yeah, but Discovery under the current PV plans is a bunch of shorts. The only live TV channels are the 5 mentioned earlier in this thread.

[macpat]

Yeah, but Discovery under the current PV plans is a bunch of shorts. The only live TV channels are the 5 mentioned earlier in this thread.


Not true, my discovery channel is now indeed a live channel.

[sbiz]

Not true, my discovery channel is now indeed a live channel.On my 8400 with PV Ultimate one Dicovery short entitled "Physics of Baseball" is in Sprint TV>Sprint TV Ultimate>Entertainment. Additionally there is a Discovery folder in the same location with two more shorts entitled "The Italian Gondolla" and "Who Will Go to the USA". Each of the three are shorts on a spcified topic; not the live Discovery TV Channel. If you actually have the same channel that broadcasts on television, I'm baffled as to why we would have different content. Perhaps mine didn't get set up right initially.

Would any other Ultimate users confirm whether the Discovery content on their phones (#) contains the same channel that appears on television or just the shorts above?

[macpat]

I have a 7500 with Ultimate Powervision. I goto Sprint TV>Ultimate Folder>Entertainment Folder....There I have the option of the Discovery with the lil camera icon that leads me to the live channel and I also have the Folder option for Discovery that leads me to the short clips.

[sbiz]

...There I have the option of the Discovery with the lil camera icon that leads me to the live channel...When you click that, does it start off about baseball?

[sugaman]

So does of any of these vision plans include free call tones?

[laursifer]

Doesn't look like it.

[SmplyD]

I have a 7500 with Ultimate Powervision. I goto Sprint TV>Ultimate Folder>Entertainment Folder....There I have the option of the Discovery with the lil camera icon that leads me to the live channel and I also have the Folder option for Discovery that leads me to the short clips.
Yeah, that's not the live channel, it's a clip.

There is no Discovery Live channel in my Ultimate folder.

[Shoshana]

So does of any of these vision plans include free call tones?


Nope

[Shoshana]

I guess us Plus users still don't get Discovery then...even after we switch over to the "new" Plus with the free download.

I know I saw that Sprint had the Discovery Channel for Plus on their website. Now it has


Sprint Power VisionSM Access Pack
* FREE NFL Mobile exclusively from Sprint
* Unlimited Web and Data Access
* On Demand – personalized News, Sports and Weather
* Email and Instant Messaging
* Sprint Music Access:
– Sprint Music Channel with Original Video Programming
– Sirius Hits Streaming Music Channel
* Sprint TVSM Access with Live TV

Sprint Power VisionSM Plus Pack
* Everything in the Power Vision Access Pack AND MORE: Sprint PCS® Picture Mail with unlimited sharing of pictures
* Sprint Music Plus with 1 full-track song/mo. from the Sprint Music Store
* Sprint TV Plus with additional TV Channels

Sprint Power VisionSM Ultimate Pack
* Everything in the Power Vision Access and Plus Packs AND MORE: Sprint Music Ultimate with 4 full-track songs/mo. from the Sprint Music Store
* Sprint TV Ultimate with our largest lineup of TV Channels

Sprint Power VisionSM Business Pack
* Unlimited Web and Data Access
* On Demand – personalized News, Sports and Weather
* Email and Instant Messaging from AOL, MSN, Yahoo!
* The Weather Channel application

Which means it could be any new channels - including those ones I think are worthless - like the Mr T Channel or whatever it is. And the Racing Report. Why isn't that tucked in with sports or something?

And I wonder what Sprint TVSM Access with Live TV is?

[laursifer]

The Music Store still isn't telling me I have 4 free downloads. Not a huge deal since my niece is the only one who uses the store, but it sure is taking a while. I called them today about it while I was waiting for my delicious burrito and the lady I spoke with said it should be there. So she opened a trouble ticket. We'll see.

[SmplyD]

Laurs, did you have a rep re-add your Vision pack?

[laursifer]

Yeah... and they screwed me. I'm not being charged full price for Ultimate on my 2nd line. eCare received a message from me. If they don't take care of it, someone's going to be dealing with a really pissed-off customer.

[pcsperson]

I have the plus plan one one phone just got my bill and it got charged for The 1 song. guess I will have to call in.

[lgmayka]

Isn't it obvious that Sprint means this to be a tradeoff? If you have Power Vision Ultimate for $12.50/mo right now, you can re-add to get the 4 free songs per month but then you'll be paying $25/mo.

[laursifer]

Er, that was a typo... should have been, "I'm NOW being charged full-price..."

But they took care of it ;)

[lgmayka]

Er, that was a typo... should have been, "I'm NOW being charged full-price..."

But they took care of it ;)
Are you saying that you are now back to paying half-price for additional lines, and you are getting free songs on each line?

[laursifer]

Are you saying that you are now back to paying half-price for additional lines, and you are getting free songs on each line?

Sort of... the 4 free songs finally kicked in, btw, when I'm in the Music Store. Technically I am being charged full price, but they've added an additional discount to my account to sort of make up for the difference in a round-about way. This was more reparation for what I went through with my bricked LX-550 than anything else... at least that's what I used to get another discount to make the switch worth it. The first 2 reps I spoke with were willing to move me back to the "old" Ultimate package, but said I would not get 4 free songs. The 3rd rep took the time to read all of the notes on my account from the past 2 months of Hell, and thought I deserved more than a $25 service credit.

And I'm not getting free songs on each line. My A900 technically still doesn't have a PV plan 'cause I ESN-swapped on that line (main line), so that's still on an old, grandfathered plan.

[itscharlie]

I have been through 4 different emails with customer care, numerous cs calls and tech support calls , have added and taken away the power vision 2 different times and still it is a no go with the free downloads. Sprint has been no help whatsoever with all the reps basically telling me to go ahead and buy the songs and then fight for the credit on the backend but here is my thought on the matter. I got switched over to a "business" account due to the 10 percent discount for being a credit union member so I think it is that my "business" account is incompatible with the free download plans. (just my guess)
Has anyone actually gotten the free downloads? Or am I just wasting my time?
thanks,
Charlie

[Jumpcut]

I have been through 4 different emails with customer care, numerous cs calls and tech support calls , have added and taken away the power vision 2 different times and still it is a no go with the free downloads. Sprint has been no help whatsoever with all the reps basically telling me to go ahead and buy the songs and then fight for the credit on the backend but here is my thought on the matter. I got switched over to a "business" account due to the 10 percent discount for being a credit union member so I think it is that my "business" account is incompatible with the free download plans. (just my guess)
Has anyone actually gotten the free downloads? Or am I just wasting my time?
thanks,
Charlie
Having a business account has nothing to do with it...I have one too.

Go to the Sprint site and click on your plan details. Then click on the PowerVision package you have. It should say that you have 1 free download (Plus) or 4 free downloads (Ultimate). Then just go ahead and download your free song(s) onto your phone. At the end of your billing cycle, a credit in the amount of your free song(s) will appear on your bill. Simple and easy.

[sbiz]

I sent this to eCare this afternoon and got an answer back this evening. It claims they reimburse one month in arrears, i.e., the month after the month you buy the songs
______________________
TO: eCare
Power Vision Ultimate includes 4 free songs at Sprint music per month. However, it seems we are charged for each song anyway. How are the first 4 songs per month credited to our accounts?

Steve
561-xxx-xxxx
_______________________
Date: Sun, 12 Nov 2006 23:01:38 -0600 (CST)
From: Sprint Customer Solutions <ecare1@cc.sprintpcs.com>
To: Steve ...
Subject: Re: ID# 20061112xxxx

Thank you for contacting Sprint together with Nextel. I will be happy to discuss your billing inquiry with you.
The charges for ring tones are adjusted once the bill is printed. Your next statement will show the adjustments for ring tones as 'Vision - Premium Services' credits. Our system has already adjusted $5 that I can see, which will appear on your next statement. I apologize for any confusion this matter may have caused.

Thank you for your continued loyalty to Sprint.

Tom C.
E-Care
Sprint together with Nextel

[sbiz]

...At the end of your billing cycle, a credit in the amount of your free song(s) will appear on your bill...the 4 free songs finally kicked in, btw, when I'm in the Music Store (http:///#). Technically I am being charged full price, but they've added an additional discount to my account to sort of make up for the difference in a round-about way.Perhaps we can put this to bed if someone who has actually received the credit will explain precisely how and where it appears in the Details Section of the monthly printed bill or pdf (http:///#). Is it referred to as a discount, a music (http:///#) refund, a reimbursement, a service credit or what?

[itscharlie]

from my email from ecare--Note: If you see a charge on the Buy page, then you will be charged for that purchase (It's not a back-end refund).
I have been told so many things by sprint now that I have stopped listening. I am just putting four songs on and fighting for my credit when the bill comes because everyone at sprint seems to have a different story or says there is no such thing!!!! aaaarrrrgggghhh!
Charlie

[SmplyD]

I'm sure you will be able to get your credit the first month, but guys don't expect to download 4 songs every month and expect to get that credit each month... it ain't going to happen!

[laursifer]

I also have a Business account, so to speak, due to a discount I get and I am now getting the 4 free downloads acknowledged if I hop in the store. To those of you who still don't have this showing up, my advice would be to use your free downloads this month if you absolutely feel the need to, and then write ecare to have the charges reversed if they show up on your bill. Once a new cycle starts for you, and those free downloads still aren't showing up, then I would begin battling with ecare and tech support directly. That's my advice :)

[Jumpcut]

I also have a Business account, so to speak, due to a discount I get and I am now getting the 4 free downloads acknowledged if I hop in the store. To those of you who still don't have this showing up, my advice would be to use your free downloads this month if you absolutely feel the need to, and then write ecare to have the charges reversed if they show up on your bill. Once a new cycle starts for you, and those free downloads still aren't showing up, then I would begin battling with ecare and tech support directly. That's my advice :)
I just checked the store and see I'm now getting "1 free download by 11/30." I have the Plus plan. Glad to see it's working automatically.

[lgmayka]

I just checked the store and see I'm now getting "1 free download by 11/30." I have the Plus plan. Glad to see it's working automatically.
Are you saying that (a) you never asked Customer Care to do anything about this, and yet (b) the Music Store is now explicitly saying that you get 1 free download?

My new billing cycle started on 11/5, but I'm not getting any notice of free songs. I have Power Vision Ultimate on 3 of my lines.

[lgmayka]

I emailed Customer Care, and this was the response:
---
The pricing of the listed music will not change. When you download the music, you will be billed for it on your next invoice and then an applicable adjustment will appear on your bill for the free downloads that you have used. I apologize for any inconvenience.
---

Should I believe this, and download 4 songs? Or am I supposed to see a 4-free-songs notice in the Music Store itself?

[Jumpcut]

Are you saying that (a) you never asked Customer Care to do anything about this, and yet (b) the Music Store is now explicitly saying that you get 1 free download?

My new billing cycle started on 11/5, but I'm not getting any notice of free songs. I have Power Vision Ultimate on 3 of my lines.
(a) You have to call or email Customer Care and have your Powervision plan removed and added back again to get the free downloads. (b) yes, the Music Store is now explicitly saying that I get 1 free download. After I downloaded my free song, it's back to the normal charges for additional songs.

I emailed Customer Care, and this was the response:
---
The pricing of the listed music will not change. When you download the music, you will be billed for it on your next invoice and then an applicable adjustment will appear on your bill for the free downloads that you have used. I apologize for any inconvenience.
---

Should I believe this, and download 4 songs? Or am I supposed to see a 4-free-songs notice in the Music Store itself?
That's what I was originally told by E-Care as well. But, as noted above, it's clearly stating that I get a free song when I click to buy one.

[Shoshana]

Anyone with PV Plus getting any new TV Channels? If so, what channels?

I'm not going to go thru the hassle of reattaching PV - they'll mess up my plan. But I am curious!

[lgmayka]

(a) You have to call or email Customer Care and have your Powervision plan removed and added back again to get the free downloads.
OK, this rules me out. This would change my additional lines from half price to full price; and on my main line, it would probably remove the $10/mo credit for Power Vision Ultimate that I got as a retention deal.

I really wish that Customer Care Email weren't so deceitfully clueless, though.

[Jumpcut]

OK, this rules me out. This would change my additional lines from half price to full price; and on my main line, it would probably remove the $10/mo credit for Power Vision Ultimate that I got as a retention deal.

I really wish that Customer Care Email weren't so deceitfully clueless, though.
I get a $10 retention credit on my Powervision plan as well. Not only do I have it in writing that the $10 credit will continue, I got an additional credit this month because when they added Powervision back, I get the first month free. :headbang2

[sinizinboy]

I have the PV ultimate pack and @ the music store when I go to "download" I have 4 of 4 downloads remaining. but when i download a song, go to my vision homepage I have 0 casual 3g events and have exceeded by 1. So should I chill, and from what Ive read, just assume they will credit my account? Is this the standard way of billing for this feature?

[rmship]

How do I find music store on my treo 700p

[rmship]

Sprint Music Store or TV is not compatible with the Treo device.




thank you

[laursifer]

I have the PV ultimate pack and @ the music store when I go to "download" I have 4 of 4 downloads remaining. but when i download a song, go to my vision homepage I have 0 casual 3g events and have exceeded by 1. So should I chill, and from what Ive read, just assume they will credit my account? Is this the standard way of billing for this feature?

Ignore those casual 3G events... For now. They show up a lot, but mean nothing. I think it's more of a way for Sprint to track things on their end than anything else. That's just my guess though.

[ZiggyZ]

I wouldn't worry about the casual 3g events. I see them all the time on my lines but don't ever get charged.

[sinizinboy]

thanks guys!

[Jumpcut]

In case anyone is wondering, My Dec. 1 bill shows my free downloaded song with a charge of "$0.00". I'm also still receiving my monthly $10 retention credit on my PV Plus plan.