By joining our free community you will have access to post topics, communicate privately with other sprint users (PM), download custom made ring tones, use our custom uploader (FOCUS), see LESS forum advertisements, upload photos in your own photo album and access many other special features. Registration is fast, simple and absolutely free so please, join our community today!
So, I know that I have to call 1-888-567-5528 within 30 days from Oct 1st without paying my bill & not have a text msg plan in order to get outta my contract without paying the early termination fee. But, whats the procedure for porting my # to another carrier??
Do I call the toll-free # first or just have my new carrier do the port first??
NINO63004
10-12-2006, 12:04 AM
yeh i dont think it matters.
Nino
shamefulzero
10-12-2006, 12:08 AM
So, I know that I have to call 1-888-567-5528 within 30 days from Oct 1st without paying my bill & not have a text msg plan in order to get outta my contract without paying the early termination fee. But, whats the procedure for porting my # to another carrier??
Do I call the toll-free # first or just have my new carrier do the port first??
y do u wanna leave sprint?
peestandingup
10-12-2006, 02:29 AM
y do u wanna leave sprint?
Well, I switched to Sprint a year ago because the place I lived in didnt have good coverage with Cingular, but Sprints was spot on. Now, I moved again & kinda want Cingular back for a couple reasons.
Dont get me wrong, I really do like Sprint a lot, I think CDMA sounds better compared to GSM. But, im a HUGE phone junkie & want the freedom to get unlocked phones online & just swap them with my sim. Plus, I dont like how if you change your plan with Sprint, they make you sign another contract. Cingular doesnt do that. And rollover is better than the F&F plans because I always go over my minutes. When I had rollover, i always had spare minutes built up so it was never an issue.
Sprints data plans rock though, but im getting a GSM phone that has wifi, so its all good. Oh, and I love Nokia smartphones with the Symbian OS (which Sprint doesnt carry).
So, the short answer: Phones. :)
Gibsohnn
10-12-2006, 05:02 AM
I would definitely call first and make sure your account is notated. It is not a blanket system where every cancellation in October is going to have the early term waived. You have to request it. After you are cancelled, no one will have any sympathy for you as you are no longer a customer.
Sanyo7400
10-12-2006, 05:30 AM
and we were told to verify that you were a casual text message user meaning you were using text messaging without a plan within the 60 days prior to october 1st, if not, we were told the fee does not get waived b/c the change has no affect on you as you did not use the service.
StarmanDX
10-12-2006, 09:41 AM
And rollover is better than the F&F plans because I always go over my minutes. When I had rollover, i always had spare minutes built up so it was never an issue.Cingular's marketers have really done a number on people if they believe this.
What you should do is upgrade to a higher tier F&F plan. With rollover, you are paying for minutes that you don't use every month just to build up some sort of 'credit' in case of... what, exactly? My mom is on Cingular and has over 4000 rollover minutes, but she won't switch anywhere else because "I have all these minutes!"
I seriously doubt that 66 HOURS of peak talk time will ever come up. She's wasting money every month to get that rollover.
scooterge558
10-12-2006, 10:42 AM
Dont get me wrong, I really do like Sprint a lot, I think CDMA sounds better compared to GSM. But, im a HUGE phone junkie & want the freedom to get unlocked phones online & just swap them with my sim.
This I can understand, that's I guess reason enough for somebody to want to switch.
And rollover is better than the F&F plans because I always go over my minutes. When I had rollover, i always had spare minutes built up so it was never an issue.
Not sure I understand this one, if you're always going over, how can you build up rollover minutes, unless you get a bigger plan than what you really need. Which can be done with Sprint as well. This doesn't really make a whole lot of sense, especially since you're going to pay more for a bigger plan, just for the rollover factor, than you would with a bigger F&F plan on Sprint.
alaron
10-12-2006, 11:05 AM
This I can understand, that's I guess reason enough for somebody to want to switch.
Not sure I understand this one, if you're always going over, how can you build up rollover minutes, unless you get a bigger plan than what you really need. Which can be done with Sprint as well. This doesn't really make a whole lot of sense, especially since you're going to pay more for a bigger plan, just for the rollover factor, than you would with a bigger F&F plan on Sprint.
Exactly! Rollover is Cingular's way to encourage people to overspend.
Gibsohnn
10-12-2006, 04:17 PM
and we were told to verify that you were a casual text message user meaning you were using text messaging without a plan within the 60 days prior to october 1st, if not, we were told the fee does not get waived b/c the change has no affect on you as you did not use the service.
I don't know that I quite exactly agree with this logic. What if a customer used casual text three months ago? How can someone decide that two billing periods = "affected" or "not affected". Let me also go on record as saying I don't think people should be able to cancel over this anyway, but if they can, how can you set a determining factor on how someone is affected. Before they had the choice to use it at a dime each whether they've ever used it or not, now they no longer have that option as the price has raised since they signed their agreement. Seems to me the mere fact that a dime is no longer even a physical option means that a line is affected. Oh well, cancelling over this is stupid as **** anyway, but so is the "who is affected" logic.
docbrown88
10-12-2006, 04:35 PM
I'm guessing there may be a lot of folks for whom this issue alone isn't maybe a justified reason per se, but compounded with so many other issues over the years (i'm talking mostly CS stuff, changing policies, etc.), this is both a 'final straw' and a way out.
so, um, do you initiate the port with the new carrier first? then what happens, does Sprint call you to confirm?
peestandingup
10-12-2006, 04:47 PM
Cingular's 450 minute rollover plan is $39.99, Sprint's 450 minute F&F plan is the same price. These are the same plans I had with each company & all I can tell you is that I NEVER went over my minutes with my Cingular plan, but I have many times with Sprint.
I didnt mean that I literally go over with each plan every single month, sometimes I talk much less. Fot those months, I would build up my "credit" minutes with Cingular & get to fall back on those. It was always enough to get me by.
I dont think its "smoke & mirrors" what Cingular is doing. Like I said, I never worried about my minutes with them. With Sprint I do. Yeah, I could have gone with a bigger Sprint plan, but I wasnt going over by THAT much & it didnt warrent me getting a new plan/signing a NEW contract. After all, its only $5 extra for thise months I went over because it was always less than 30 minutes.
Rollover just worked better for me. Im not saying its the best.
Gibsohnn
10-12-2006, 04:56 PM
so, um, do you initiate the port with the new carrier first? then what happens, does Sprint call you to confirm?
No, you want clearance from Sprint. This issue doesn't mean that every customer who cancel's is getting their ETF waived. It means that those impacted by the change are getting it done. If you port first, then call Sprint and say "oh yea, that text thing, yea, that was me too" they're going to laugh hysterically and hang up. Get it cleared first before porting (and porting means cancelling since that's what it does to your service).
docbrown88
10-12-2006, 05:23 PM
Get it cleared first before porting (and porting means cancelling since that's what it does to your service).
Ok, but when you port, if you don't have the new carrier's service already, what happens to the number?
Is it like this:
1. Get new service with Shiny New Provider with any number they give you, advise them you will be porting in number soon.
2. Call Sprint, get (hopefully) service cancelled with ETF waived, tell them to port it to Shiny New Provider.
3. Contact Shiny New Provider (or they contact you?) to complete Port, replacing the random new number.
If Sprint is stubborn/won't budge, and we decide we'd rather wait out the contract, then we can cancel with 14 days or something with Shiny New Provider, and we're just out the first month (pro-rated) fees.
Did I miss anything?
alaron
10-12-2006, 05:37 PM
You need an email that goes like this:
Dear ,
Thank you for emailing us again.
Yes, you can cancel your phone service without incurring the early termination fee.
I appreciate you emailing us today. Thanks.
Person from Sprint.
-----------------------------
Then you go to the other provider and ask them to port.
Gibsohnn
10-12-2006, 06:43 PM
Ok, but when you port, if you don't have the new carrier's service already, what happens to the number?
Is it like this:
1. Get new service with Shiny New Provider with any number they give you, advise them you will be porting in number soon.
2. Call Sprint, get (hopefully) service cancelled with ETF waived, tell them to port it to Shiny New Provider.
3. Contact Shiny New Provider (or they contact you?) to complete Port, replacing the random new number.
If Sprint is stubborn/won't budge, and we decide we'd rather wait out the contract, then we can cancel with 14 days or something with Shiny New Provider, and we're just out the first month (pro-rated) fees.
Did I miss anything?
Nope. Total and complete perfection if you're doing it that way. All you need to do if given clearance to cancel away from Sprint with no fee is to call Shiny New Provider and provide them with your Sprint telephone number and account number and it's over. The number moving to Shiny New Provider will cancel your Sprint service.
Sanyo7400
10-12-2006, 09:03 PM
I don't know that I quite exactly agree with this logic. What if a customer used casual text three months ago? How can someone decide that two billing periods = "affected" or "not affected". Let me also go on record as saying I don't think people should be able to cancel over this anyway, but if they can, how can you set a determining factor on how someone is affected. Before they had the choice to use it at a dime each whether they've ever used it or not, now they no longer have that option as the price has raised since they signed their agreement. Seems to me the mere fact that a dime is no longer even a physical option means that a line is affected. Oh well, cancelling over this is stupid as **** anyway, but so is the "who is affected" logic.
i don't agree with people canceling over this either, but all i can do is follow the rules that were given to us and we were told 60 days. you would have to contact the legal department to find out they came up with that justification.
klmsu19
10-12-2006, 10:57 PM
i don't agree with people canceling over this either, but all i can do is follow the rules that were given to us and we were told 60 days. you would have to contact the legal department to find out they came up with that justification.
see what i dont agree with about this is: I have 500 text plan, but im not going to pay for 1000 texts to use 510, you know? But lets say I do use 501+, guess what- the $.15 just affected me so how does having a text plan or not matter? It still means if i use my bucket im still going to be charged $.15 now instead of $.10?
StarmanDX
10-12-2006, 11:18 PM
No, it doesn't. If you have a text plan that you got before 10/1, overages are still only $.10
monkeyboy
10-12-2006, 11:26 PM
Oh well, cancelling over this is stupid as **** anyway, but so is the "who is affected" logic.So the stupidity of a customer being able to cancel over this is equal to the stupidity of Sprint instituting this outrageous rate hike in the first place. Who really thinks that an extra few cents is going to really help Sprint's bottom line. All that its done is successfully pissed off a lot of customers and given them a stupid excuse to leave Sprint. Instead of trying to gouge a few more cents out of existing customers (another prime example being the virtual destruction of the F&F plans by raising their overage rates to the point of being not-fair again), Sprint should be making smarter marketing decisions to gain new customers. But it can't seem to figure out how to do that, meanwhile it seems to be collapsing from within and silly observers speculating on it being bought by Tmobile...
Sprint/Nextel had and still has so much going for it, but it is truly painful to see it bumble along this past year, with all the boneheaded moves it is making (and not making)...
alaron
10-12-2006, 11:47 PM
i don't agree with people canceling over this either, but all i can do is follow the rules that were given to us and we were told 60 days. you would have to contact the legal department to find out they came up with that justification.
Apparently that's not true across the board because I have always had an unlimited SMS plan and I was given written permission to cancel with no ETF.
Hola
10-13-2006, 01:08 AM
Just think about how many $200 ETF they are losing, plus tons of MRCs that would have resulted. Yes, I agree, in the end, sprint is behind.
So the stupidity of a customer being able to cancel over this is equal to the stupidity of Sprint instituting this outrageous rate hike in the first place.
Nope, this isn't what I said. I said that cancelling over this issue alone was just as stupid as Sprint making weird rules on what counts as "affected".
liljimmynorton
10-14-2006, 12:31 AM
Ok, but when you port, if you don't have the new carrier's service already, what happens to the number?
Is it like this:
1. Get new service with Shiny New Provider with any number they give you, advise them you will be porting in number soon.
2. Call Sprint, get (hopefully) service cancelled with ETF waived, tell them to port it to Shiny New Provider.
3. Contact Shiny New Provider (or they contact you?) to complete Port, replacing the random new number.
If Sprint is stubborn/won't budge, and we decide we'd rather wait out the contract, then we can cancel with 14 days or something with Shiny New Provider, and we're just out the first month (pro-rated) fees.
Did I miss anything?
No, no, no! If you do it in that order you will lose your number. You have to initiate the port with your new provider before you cancel with sprint, else your number will be released and unavailable for 90 days.
All you need to do is;
1.Call Sprint. DON'T CANCEL YET. make sure you will have the ETF waived if you do cancel. Have them note the account. Again DOT NOT CANCEL BEFORE THE PORT IS INITIATED!
2. Start account with Shiny new serivce provider having them initiate the port. When the number is ported out it automaticly cancels the account.
3. Sprint will send you a bill for the amount left on the account (if any) and may or may not call you.
SprintUsers.com was created in January 2002 as a resource for users of Sprint PCS products and services to learn about and share information. We have cll phone reviews, Cellular Accessories, Downloads, PDA reviews, Ringtones, all of the latest Sprint PCS news and information, an area where you can find help in creating a ring tone or custom image for you phone, and so much more. The most popular section is the message board where visitors can read and write messages, ask questions, and get advice about their cellular phone from other users.