Touching Katana Losing service

[hurlyman]

Hey, hows it going i searched your forums and cold not find anything about my issue. I have tried callin sprint and i thought i had the problem fixed but it started again. Anyways, everytime i start dialing or texting on my phone i completly lose service. I the set the phone down and about 30 seconds later it comes back on. I mean i can wav e my hand over the phone and it loses service. But, as soon as i call some one i can cover the phone completly and it will not lose service... I have full bars where i am located...please help.
-thanks

[INTERNET2000]

Welcome to Sprint Users! :wavey:

You might want to take the phone into a Sprint Store to get it tested and replaced. The phone should not loose service that easy.

[ZiggyZ]

One other thing I can add to this is, that clamshell, AKA Flip, phones that have an internal antenna will lose a little signal if you are holding them. I prefer external antenna seeing as I don't typically have the problem your having.

[rennyn]

It sounds like there's some kind of short circuit going on when you press or touch the buttons if it is completely losing service like that. Take it in for repairs.

[ZiggyZ]

It does sound like it might be a defective handset. What I was stating above earlier was a general issue with clamshell phones that have an internal antenna.

[Gibsohnn]

Take it to the store. If you have insurance or are within your 30 day return period, the work done will be free as long as it's a manufacturer's defect. If you are outside your return period and do not have insurance, there will be a charge, probably $55 as long as it's not been wet or intentionally damaged.