pop3 outgoing mail must use sprint server?

[osbornem]

I have been unable to send mail via my pop3 outgoing ISP servers (bellsouth and road runner). Today I was told (after an hour of trying everything else, including a d** hard reset) by Treo Technical Support that I can ONLY send mail via the sprintpcs server. I tried that and it worked...finally after a week of trying to send via my ISP's. Anyone else having any luck sending pop3 mail via ISP's.

For outgoing servers I have been trying mail.bellsouth.net, smtp.bellsouth.net...etc. with road runner I have been trying smtp-server.nc.rr.com, smtp.nc.rr.com...etc..ALL WITH NO LUCK NOW FOR OVER A WEEK. All I ever get is their...your email failed due to "invalid recipient" message.

Thanks for sharing any ideas you may have.

[liveforfunnow]

i can send email on my PPC with the outgoing server smtp.gmail.com

did you check with the ISP tech support? they may know of a setting that should be changed (like SSL)

[osbornem]

i know settings are different setup w/gmail, yahoomail and aolmail. yes I spent many many calls w.tech support..they are the ones that said I MUST use only sprintpcs outgoing server.

[osbornem]

oops sorry....misread that..no have not phoned ISP tech support..good idea.

[Mujahid]

none of what tech support told u is true. i use 3 email accts on my treo700wx as i did w/ my 6700.

cavalier acct, sprintpcs acct, gmail acct.

and when i send emails, no matter what acct i send them from they all use that accts smtp outgoing server. cavalier use's cavalier, sprintpcs use's sprintpcs, gmail use's gmail.

so ur personal email acct should be just fined as long as its pop3 enabled.

[otacon]

Do you have to enable authentication to send? I have my own domain and when I send email I have to have that enabled.

[osbornem]

I RECIEVE emails with NO problems...but ONLY way I can send them is via smtp.sprintpcs.com. And Sprint's Treo Tech Support squad told me today that this is the only way I would be able to do so. My two ISP's are Bellsouth.net and Road Runner cable. I will be phoning bellsouth tomorrow to see if they have any ideas.

[Mujahid]

I RECIEVE emails with NO problems...but ONLY way I can send them is via smtp.sprintpcs.com. And Sprint's Treo Tech Support squad told me today that this is the only way I would be able to do so. My two ISP's are Bellsouth.net and Road Runner cable. I will be phoning bellsouth tomorrow to see if they have any ideas.


i dont know about bellsouth, but road runner all you need is to configure their pop3 settings on your treo/6700. and imo bellsouth should be the same.

[otacon]

Do you have to be connected via RR or Bellsouth to be able to send? I remember when I did ISP tech support unless you were connected via internet service itself it would not let you send email. ie. trying to send your RR email while connected to the internet via say Comcast. Would always give a relaying error. I don't really think it applies here but just a thought.

[Mujahid]

i'm always connected to the internet. i set my email accts to check for new emails every 1min. as for u having relay errors, i'd say you need to call comcast.

you know with all these problems that ur having, you would be better off using push email . just do a search for push email.

[jlrx81]

I think your problem is simply setting enabled, if you are using a WX and outlook, simply configure your outgoing mail server PROPERLY. This may require you to turn on SSL , use your full email address as the username, or other measures, but I think thats your problem, sprint doesn't want to force you to use their mail server, its ridiculous, its like going to the post office to pick up your mail, but having to send it out via UPS.

[thekid]

I have cox and I can only receive emails. I send them through Sprint PCS. It doesn't hurt anything since my return address says cox. Why do you care how you send the emails, as long as they are sent?

[msantosnj]

This can be a problem with some corporate or isp mail systems and is considered spoofing since it's using a sprintpcs.com email address to send on behalf of whatever@roadrunner.net. I had this problem with my office's email system.

[osbornem]

yes well thanks everybody...beings I am just a "one-man" operation - guess I'll just continue on sending my outgoing mail through the sprintpcs server - since I can not, for the life of me get my ISP configurations set up PROPERLY for outgoing mail.

Thanks anyway.....Mr Moderator you can close this thread out if you wish.

[otacon]

I don't understand how you're able to send RR or any other email other than Sprintpcs email via smtp.sprintpcs.com. It shouldn't work. Email is email, it doesn't matter what device you're using the protocals are the same. I am curious to see the headers of the email you're sending.

[StarmanDX]

Sprint runs an open relay for people connecting from Sprint IP addresses. This is a relatively common anti-spam tool. Port 25 (SMTP) connections outbound are blocked. Therefore, you have to use smtp.sprintpcs.com if you are on their network to send mail -- IF the connection is on port 25. GMail uses port 587, so it is not filtered and you are free to do whatever you'd like with it.

The originating SMTP server has nothing to do with the "From" address of the message (which some people consider a weakness in SMTP.)

I can connect to mail.jam.rr.com and send mail from any account I want because I am a RoadRunner customer. Their server will relay it as long as I am connecting from my Road Runner PC. You can see a received line like:

Recieved: (date) by mail.jam.rr.com from [1.2.3.4] (mycomputer-1-2-3-4.jam.rr.com)

in the headers. But I can easily make my "From" header read:

From: Bill Gates <willg@microsoft.com>

The two have nothing to do with each other. So, the easy solution, is to just send your mail through Sprint's servers. Who cares if that's what you use? It doesn't have any impact on your email other than an additional received header (and that Sprint's servers might go down, etc.) -- and it avoids additional complicated configuration steps. Or, find out how to use secure SMTP on a different port and use it.

[MauiPCSdude]

I had this same problem. I also use my RoadRunner email on my 6700. Couldn't send anything till I made the outgoing the sprint smtp. Now it works just fine. I would like to use RR's smtp but haven't figured out how yet. I wonder if this is due to RR or is the problem on sprints side? Kind of a complicated situation. I had similar problems getting my RR email in japan till i figured out some settings over there.

[NickFury]

I think its nice Sprint lets everyone use thier smtp server.

As its already been stated, the reason alot of you guys cant use your ISP's smtp servers is for spam reasons.

Alot of the ISP's email servers will only allow thier IP blocks to authent. for SMTP. The reason they do this is to stop spammers from spaming through it and getting the whole ISP blacklisted (which DOES happen more than you would like to know, trust me). So they take measures to insure thier butt and their subscribers butt. Who would like to try and send an email one day only to find out you can't send to half the internet cuz someone on the network spamed the wrong person and got the ISP blacklisted? If anyone on here has actually had to deal with a SORBS blacklist, you will understand what I'm talking about.

So the ISP only allows it IP blocks to send through the server, that way if someone on the network is spamming, its much easier to track an IP to a users real account and take legal action that way. And yes, that does happen quite a bit as well.

So if you have your smtp configured to use your ISP's smtp, and your connecting to it through your sprint phone, which has a sprint IP assoc with it, as far as its concerned your just another spammer trying to use it.

So what sprint does for us, is sets up a relay smtp server for us to use so your not totally out of email. Reciving your email is based on username/pw authent system, so thats why you can POP into it, get your email, and not send it. Remember, spammers send, not recive. Sprint in this case sets up a server that will allow anything from any email addres to go through it, but the user is authented by thier (sprints) IP , verifiying its in sprints IP block. Make sense? Try and set up you home email client to use sprints smtp, it wont work. Same reason. I set customers up all the time with the same type of thing, a relay smtp server, for the ISP I work for.

Hopefully that clears some things up. Its not Sprints fault, not your ISP's fault, its the Spammers fault! haha

[flakito]

I think its nice Sprint lets everyone use thier smtp server.

As its already been stated, the reason alot of you guys cant use your ISP's smtp servers is for spam reasons.

Alot of the ISP's email servers will only allow thier IP blocks to authent. for SMTP. The reason they do this is to stop spammers from spaming through it and getting the whole ISP blacklisted (which DOES happen more than you would like to know, trust me). So they take measures to insure thier butt and their subscribers butt. Who would like to try and send an email one day only to find out you can't send to half the internet cuz someone on the network spamed the wrong person and got the ISP blacklisted? If anyone on here has actually had to deal with a SORBS blacklist, you will understand what I'm talking about.

So the ISP only allows it IP blocks to send through the server, that way if someone on the network is spamming, its much easier to track an IP to a users real account and take legal action that way. And yes, that does happen quite a bit as well.

So if you have your smtp configured to use your ISP's smtp, and your connecting to it through your sprint phone, which has a sprint IP assoc with it, as far as its concerned your just another spammer trying to use it.

So what sprint does for us, is sets up a relay smtp server for us to use so your not totally out of email. Reciving your email is based on username/pw authent system, so thats why you can POP into it, get your email, and not send it. Remember, spammers send, not recive. Sprint in this case sets up a server that will allow anything from any email addres to go through it, but the user is authented by thier (sprints) IP , verifiying its in sprints IP block. Make sense? Try and set up you home email client to use sprints smtp, it wont work. Same reason. I set customers up all the time with the same type of thing, a relay smtp server, for the ISP I work for.

Hopefully that clears some things up. Its not Sprints fault, not your ISP's fault, its the Spammers fault! haha
Easier way to say it with just that practically all ISP's only allow internal connections to their SMTP server, no externals connections.

[jlrx81]

really, I think its debateable, many ISP's allow you to check your mail on the road, you just have to authenticate properly to the smtp server, I know its been that way for me with comcast/adelphia/timewarners-rr and earthlink

It allows customers to utilize the service they pay for, while not leaving their smtp wide open.

[otacon]

I have my own domain so it's pretty much moot to me. I always use my domain's smtp server. I don't care to use open relays. I know you can only use it from a Sprint IP but guess it's just a preference thing.

[biged5oh]

Has anyone figured this out for sure yet? I have been trying to set this up, i have tried the sprint and the rr stmp but no luck, Am i missing something?

[tkassner]

I too have continued to experience issues when trying to send emails from my comcast account using the Q. I have tried changing the SMTP setting to smtp.sprintpcs.com, but have seen results.

I am able to recieve but not send. Any help would be appreciated.

Thanks,
Trevor

[schettj]

Some ISPs require that you only access their smtp servers from their network (ie, only on your dsl line if you are on dsl.) That's the only reason why it would fail from sprint, if that's true.