Need Sprint customer service (please help me)

[Clawhammer]

I'll try to keep the story short...I was out of contract on the Free and Clear 500 with a PM325. Wanted an a900, but didn't want to pay $275. I emailed sprint telling them I wanted the a900 but wanted a better deal than $75 off because if I canceled my account I could do the following (since I was willing to sign a new agreement):

a900 for $79.99
Free Shipping
Activation waived
$50 service credit via "talk50" promotion.

They told me no, they couldn't do anything better. So I said please cancel my account. They said to call to cancel. So I call and get to retention where I'm asked for like the 3rd time why I'm canceling, so I explain the above to the nice lady. She ends up giving me everytihng I mentioned above and tells me I'm elligible for I think it was 10% off my monthly charge if I signed a new two-year agreement and starts telling me about the new Fair and Flexible 450 (which I wanted). So I signed up. It was all gravy....except I forgot to tell her about the talk50 again while she was going over everything. So I email customer service and they're like yeah no problem and gave me the credit.

Today I got my bill and almost everything is in order. I have 3 credits. $150, $75, and $50. Assuming the $50 was for the talk50, that means they sold me the phone for $124.99, not $79.99!

I emailed them but they won't cough up the remaining $45. I think it'd be really helpful if you read their response, my reply, and their last response (which ignored everything I said in my response and is the reason I come to you guys) but I hesitate to post them cause I don't want to make this REALLY long.

PLEASE help me with questions, comments, or concerns. Let me know if you want to read the emails, they're not long. THANKS!

[Punjaban]

personally, I havent liked e-care when it came to errors or adjusting something that was 'suppose' to be given. Best bet, call back retentions and tell them since they are the ones that you made the deal with. Getting the A900 for 80 bucks is still kinda steap considering they are brining out the newer version soon.

[Clawhammer]

Yeah I think you're right about e-care.

I guess here are the emails:

My first email basically is the info in this thread. The reply:

Dear Ryan,

Thank you for writing back to me.

Whenever the payment is made, it is first adjusted towards the previous balance, if it is unpaid. Therefore, the payment of $79.99 was adjusted first towards the past due balance of $50.18 leaving a credit balance of $29.82, which has been adjusted towards the balance due on the September invoice.

Further, the phone cost is $349.99. As you emailed earlier about the rebate of $75.00 only, considering your long-standing relationship with us and good payment history, I applied a $50.00 service credit to the account. Therefore, you were provided with total rebate of $125.00.

However, I noticed that you called us and was offered a $150.00 rebate instead of $75.00 rebate along with the $75.00 service credit towards the purchase of the phone.

So, the total credit applied to the account to minimize the cost of the phone is $275.00. This reduced the cost of the phone to $74.99 instead of $79.99. So, you enjoyed a $5.00 credit more for the phone.

Going forward, I am not able to apply any further credit in this regard as the appropriate credit has already been applied to the account.

For further assistance, please contact us at 1-888-211-4727 from a landline phone or dial *2 talk from your PCS phone.

Thank you for emailing us. Have a great day!

Honey G
E-Care
Sprint together with Nextel
"Where our customers come first!"

Thanks for your reply. I figured that was how the system worked, I was just making sure.

As far as the phone, the $75 only was not enough. In fact, that was why I called to cancel. When I spoke with the retention rep, she offered me no rebates whatsoever. She asked me why I was canceling my service and aftwards asked me what phone I was interested in and what the current promotional price on the sprint website was. When I told her the phone was $80 she said ok I'll take care of that for you today. And then started talking to me about plans. She never made mention about any rebates. She did say I was elligible for a percent off my monthly charge if I signed a new two-year agreement, which I've also received a flyer about with my bill.

Had I canceled my account and started a new one, I would have gotten the a900 for $79.99, free shipping, free activation, and a $50 service credit from talk50. This is what I told the rep. when I called to cancel. But when the rep. started offering me the above in lieu of cancelling my service, I forgot to tell her not to forget the talk50 promotion, which I emailed you about afterwards and you graciously applied for me. So that takes care of the talk50. I got the free activation and the phone was shipped to me for free. However I was only credited $225 for the $349.99 leaving a difference of $45 between what I was told I was getting, and what I actually receieved. This is not acceptable.

As far as my monthly service credit, do you know if there's a note on my account or will I have to wait until I receive my next statement to see about that?

Thanks for you time,
Ryan

Dear Ryan,

Thank you for writing back to me.

Regarding the monthly discount, I noticed that it has not been provisioned on the account and also, there are no supporting notes on the account in this regard.

Thank you for emailing us.

Honey G
E-Care
Sprint together with Nextel
"Where our customers come first!"

I almost replied to the last one asking if they were planning on ignoring the rest of my email but decided I don't want this to turn hostile...yet. :frustrate

[jumonjii]

If you are still in your 30 day period, call back and cancel.

[courtside]

will talk 50 work on sero ?

[Ced91071]

will talk 50 work on sero ?
It's a toss-up!!!!! If you get the right rep, it WILL work!!!!!!!!!!!!!

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