dandandan
09-07-2006, 01:38 PM
Cross posted in the LG thread since it is about an lg phone specifically, but
I have a LG 5225. Over the past few months, the reception has deteriorated on the phone. Although it has always had poor reception indoors, my phone stopped working inside my house and in many areas where it had before (my little sister's 5225 continues to work well within our house)
Upon calling Sprint, I was told our house was located in an area that did not have proper coverage. Again, my little sister's phone works fine and my phone used to work well.
I still have a few months left on my contract. I have not had serious problems with Sprint in the past.
First, is there any way to fix my phone's reception? Maybe some sort of firmware flash or something? The antenna is internal, so I do not even know what to look for there. Considering my sister's phone works fine, would upgrading to a newer phone that has good reception be worth it?
Second, could I use this to have my current contract terminated? (I find it odd that we've had Sprint for over 3 years now, I believe, and they never bothered to tell us we may not receive proper coverage at home.) Because our phones have a couple months (mine has until Feb) to receive the 150 new contract bonus, if replacing the phone would fix my problem, that solution would work - could just turn around and sign a new contract. Would getting roaming help address this? I think at the least I could get free roaming added to our plan.
I have been on the phone with Sprint Customer Service - unfortunately, they have insisted on calling my cell phone, often while I am at home, where I receive no service. I haven't had a lot of time to follow up but will have time in the next few days, so wondering what course of action I should take here.
Although I have been a light user in the past, I have recently greatly increased my phone usage and continue to do so, so having good reception everywhere is essential.
Thanks in advance guys
I have a LG 5225. Over the past few months, the reception has deteriorated on the phone. Although it has always had poor reception indoors, my phone stopped working inside my house and in many areas where it had before (my little sister's 5225 continues to work well within our house)
Upon calling Sprint, I was told our house was located in an area that did not have proper coverage. Again, my little sister's phone works fine and my phone used to work well.
I still have a few months left on my contract. I have not had serious problems with Sprint in the past.
First, is there any way to fix my phone's reception? Maybe some sort of firmware flash or something? The antenna is internal, so I do not even know what to look for there. Considering my sister's phone works fine, would upgrading to a newer phone that has good reception be worth it?
Second, could I use this to have my current contract terminated? (I find it odd that we've had Sprint for over 3 years now, I believe, and they never bothered to tell us we may not receive proper coverage at home.) Because our phones have a couple months (mine has until Feb) to receive the 150 new contract bonus, if replacing the phone would fix my problem, that solution would work - could just turn around and sign a new contract. Would getting roaming help address this? I think at the least I could get free roaming added to our plan.
I have been on the phone with Sprint Customer Service - unfortunately, they have insisted on calling my cell phone, often while I am at home, where I receive no service. I haven't had a lot of time to follow up but will have time in the next few days, so wondering what course of action I should take here.
Although I have been a light user in the past, I have recently greatly increased my phone usage and continue to do so, so having good reception everywhere is essential.
Thanks in advance guys