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i dont have a TM plan, but i do casual TM "once on a blue moon". just recently ive "EXCEEDED" my messages by 46 with no apparent reason. i thought ill be fixed and is just a minor error, now that i just checked it again several hrs later its currently at 75! its making me worried. im not even texting or recieving anything messages.. anybody having this problem too or do i need to ***** at Sprint
JOEWARE
08-08-2006, 07:29 AM
now up to 161...
JSMZ
08-08-2006, 10:58 AM
Call them right now ! :scare: NOW !
don natural
08-08-2006, 02:17 PM
holy crap call them up quick before they charge you!
JOEWARE
08-08-2006, 03:02 PM
just spoke with a rep and she said i wont be charged by those usage and gave me unlimited SMS for a month free... but she didnt understand my problem when i tried to tell her about the usage that randomly kept going up higher. the casual usage stopped at 224 after i got the SMS package. i might as well keep it before sprint attempts to **** me over again.
sideman7
08-12-2006, 01:28 PM
I just had a "casual" SMS show up under my usage a couple of days ago... I don't use SMS, and I have had Sprint block the ports months ago because I was annoyed at being charged for SMS that other people were sending me. I called in to find out how this was possible, and the techs had no explanation... They said the way my account is set-up, it's impossible for me to receive (or send) them anyway, it must be a glitch in the system... I'll have to call in again next month to get credited for it if they try to charge me.
Wayne 1
08-12-2006, 02:14 PM
I just had a "casual" SMS show up under my usage a couple of days ago... I don't use SMS, and I have had Sprint block the ports months ago because I was annoyed at being charged for SMS that other people were sending me. I called in to find out how this was possible, and the techs had no explanation... They said the way my account is set-up, it's impossible for me to receive (or send) them anyway, it must be a glitch in the system... I'll have to call in again next month to get credited for it if they try to charge me.
That sounds suspiciously like what happened to a friend, he has a Sero plan without any TM included. A few days ago 7 TM's were charged to his account (accessable thru his plan info on his 9000 phone).
He gets many Email notifications every business day and he called up cs and explained the situation, the rep said he shouldn't be charged and applied a credit. As far as he knows nothing has been changed on the account and he hasn't been charged for anymore TM's. To me this sounds like good old Sprint is up to their same old antics.... :bang: :deal: :rolleyes:
teksport
08-12-2006, 02:22 PM
I just had a "casual" SMS show up under my usage a couple of days ago... I don't use SMS, and I have had Sprint block the ports months ago because I was annoyed at being charged for SMS that other people were sending me. I called in to find out how this was possible, and the techs had no explanation... They said the way my account is set-up, it's impossible for me to receive (or send) them anyway, it must be a glitch in the system... I'll have to call in again next month to get credited for it if they try to charge me.
I can tell you how this happens. Some techs, because they think they're so smart, will make changes in the system rather than follow correct procedures. In your case, when you said "block the ports", what they did was disable delivery to your phone, but the messages still bill you because they make it to your inbox. The correct way to stop SMS without being billed is to add a plan code specifically for blocking SMS. You can block inbound, outbound or both, and you will not be billed. Call and have that added and it will stop billing and delivery.
Wayne 1
08-12-2006, 02:31 PM
I can tell you how this happens. Some techs, because they think they're so smart, will make changes in the system rather than follow correct procedures. In your case, when you said "block the ports", what they did was disable delivery to your phone, but the messages still bill you because they make it to your inbox. The correct way to stop SMS without being billed is to add a plan code specifically for blocking SMS. You can block inbound, outbound or both, and you will not be billed. Call and have that added and it will stop billing and delivery.
In my friends situation.....was the csr correct when he stated Email notifications are free? I posted this in another thread, the notification changed on my friends phone, now it lists a 9090 code at the top when he has a email notification. Would the same code addition work for my friends situation?
teksport
08-12-2006, 02:41 PM
In my friends situation.....was the csr correct when he stated Email notifications are free? I posted this in another thread, the notification changed on my friends phone, now it lists a 9090 code at the top when he has a email notification. Would the same code addition work for my friends situation?
Email notifications are supposed to be free. This plan code will disable SMS messages, phone to phone, website to phone, that sort of thing. As far as I know, and I haven't tested it or read about it, but it makes sense that notifcations would stop as well because they are on the same path. I'll have to mess with it Monday and see with one of our lab phones.
Wayne 1
08-12-2006, 02:50 PM
Email notifications are supposed to be free. This plan code will disable SMS messages, phone to phone, website to phone, that sort of thing. As far as I know, and I haven't tested it or read about it, but it makes sense that notifcations would stop as well because they are on the same path. I'll have to mess with it Monday and see with one of our lab phones.
Thanks teksport! We eagerly await your test results.
sideman7
08-12-2006, 03:47 PM
I can tell you how this happens. Some techs, because they think they're so smart, will make changes in the system rather than follow correct procedures. In your case, when you said "block the ports", what they did was disable delivery to your phone, but the messages still bill you because they make it to your inbox. The correct way to stop SMS without being billed is to add a plan code specifically for blocking SMS. You can block inbound, outbound or both, and you will not be billed. Call and have that added and it will stop billing and delivery.
Hmm... I just checked my inbox online, and there is nothing there, so I'm not sure that's it. The rep I spoke to said she removed, there re-added the block because they didn't have any other explanation as to how I could have received an SMS. The only other possible explanation was that the date coincided with a page I received through the voicemail system. This comes into the messaging app (on my 700p), but these have never shown as an incoming SMS before, so who knows...
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