Z vision???

[QuikSlvr86]

when i was on the phone with *2 the rep told me i was eligible for Zvision for 10 dollars, what is zvision? It replaced my 20 pvision and she said it was unlilmited...

[Sanyo7400]

something he wasn't supposed to mention unless you said you wanted to cancel your vision. not every customer is eligible for it, it only shows up on some accounts. it is just a back up offer to get you to keep vision at a reduced price if you wanted to take your vision off.

[NM08SRT8]

so in other words, he got the same vision plan for cheaper? is that the basic, or the premium vision package?

[Freak4Dell]

What?

I've never even heard of this, and this site has like every retentions secret known to man.

[QuikSlvr86]

yeah ive read all the retentions plans and thats why i was shocked when she told me that on the phone, she named like 5 other things but i was busy with that one lol

[Sanyo7400]

it is regular vision, not power vision. it includes web access and pic mail/video mail only.

[QuikSlvr86]

but isnt it the same as power vision, like u wont get charged when you go into a pv area right?

[Sanyo7400]

the only things you would be charged extra for are downloads and multimedia (tv)

[Deval]

actually no...you cant use power vision, without having the necessary attachment codes...sooner or later, those who still do will get flagged

[Dan]

actually no...you cant use power vision, without having the necessary attachment codes...sooner or later, those who still do will get flagged


Geez, I hope I have the right code attached! Im still using "regular" vision as retentions said it was ok :clap:

I cant give up the included text messages, etc!

:wavey:

[goodiemob]

do you get flagged deval?? :))

[Deval]

Geez, I hope I have the right code attached! Im still using "regular" vision as retentions said it was ok :clap:

I cant give up the included text messages, etc!

:wavey:

yeah just saying...if you do an ESN swap or whatever, sooner or later, it might cause issues

[Dan]

yeah just saying...if you do an ESN swap or whatever, sooner or later, it might cause issues


Im hoping as retentions and EVDO agreed it was ok that sprint wont try and "screw" with me. As little vision service and text messages as my account sends im sure sprint isnt hurting from it :) If they decide to change something, I'll be on with retentions again b****ing!

[Tai]

check your next month bill and see your PV overages i suggest calling back and getting PV back before you see retard high bill

[Freak4Dell]

So you're saying that eventually people with regular Vision plans and Power Vision phones will get caught and have to pay for Power Vision? I really don't see what the big deal is. I mean, aside from the upgraded speeds, you can't do anything without paying for it. You have to pay extra for the TV and the Music, so what's the big deal about accessing the internet? I mean, sure if people with regular Vision started watching TV and listening to Music and stuff, that would be bad, but all they can do is access the internet, just like they could do with a regular Vision phone.

[Freak4Dell]

Man, for a retentions rep, Tai is not very good at keeping customers.

[Tai]

Freak I am a Retention Sup all i ever get is people whining about contracts. Secondly I approve phone orders I almost never deal with customers in the negoiation stages. You dunno what my job entails as I have many responsibilities.

Z vision is for VISION he WILL incur additional charges on his bill I am aiming at a 95% chance he will unless the agent had P2k I am merely warning him on his bill ahead of time.

[QuikSlvr86]

well if they try this i will call them up and explain they mentioned no pv charges and they will have to comp it and at which point ill have em change my vision to the appropriate pv plan at the same or less costs

[Freak4Dell]

Yeah, he will get charged if he uses multimedia, but it's not his fault if his phone defaults to EVDO when it is available. I mean, in that case, if somebody has a PV plan, and they go into an area that only has regular Vision, Sprint could charge you for regular Vision usage.

[honey50]

check your next month bill and see your PV overages i suggest calling back and getting PV back before you see retard high bill

They dont charge for power vision overage, never heard of such a thing. Where does this stuff come from TAI. Either you have vision or power vision or you dont. If you have regular vision and a power vision phone and you have a vision package, you dont get charged for power vision overage. :irked:

[honey50]

Yeah, he will get charged if he uses multimedia, but it's not his fault if his phone defaults to EVDO when it is available. I mean, in that case, if somebody has a PV plan, and they go into an area that only has regular Vision, Sprint could charge you for regular Vision usage.


Good post... There is no such charge as power vision overage... If you have a vision package.

[Tai]

They dont charge for power vision overage, never heard of such a thing. Where does this stuff come from TAI. Either you have vision or power vision or you dont. If you have regular vision and a power vision phone and you have a vision package, you dont get charged for power vision overage. :irked:

Ill say this 1 last time
Z Vision is a VISION NOT A POWER VISION PLAN.

Mark my words end of the month

[Freak4Dell]

We never said it was a Power Vision plan, did we? We just said that you're claims of Power Vision overage charges don't make any sense.

[Trevante]

Ill say this 1 last time
Z Vision is a VISION NOT A POWER VISION PLAN.

Mark my words end of the month

From everything I've been reading on these boards, the only differences between a Vision Plan and a PowerVision plan is the price. If you have a powervision device and a vision plan, you should still be able to get online at no additional charges. I haven't heard of anyone getting charged for using powervision when they have a vision plan.

[Gibsohnn]

A.) I see customer's daily who have PV phones on old vision plans and they get no overage charges.
B.) Deval could well be right, and down the road changes could be required.
C.) I can honestly also see PV being grandfathered at some point in the future. I know in my region right now we are placing a high priority on vision attachment rates to new lines of service. I bet sometime in the near future, highly discounted PV will show up more than it does already.

[Deval]

There is a code which is required for PV access...that is for network authentication...if that code is not on your account, PV will not work at all. That being said, there is another code which is the ACCESS PLAN. This code is your EVDO/VISION plan. without this code, you will be billed a casual rate for any EVDO/1X access.

Thats how it works. For those who have the older vision plans, they have the authentication code, and still have their older plans. Sooner or later, the system will check for said combination of codes, and kick back an error. Thats what I was trying to say.

[hizd4life]

My account got flagged. I switched from the 650 to the 700 and my Vision plan changed automatically w/out me even informed. My unlimited sms was taken off the account. Luckily retention gave me the $25 PV with a monthly $15 discount to make it $10.00. They also added 500 text messages for free also. I was just upset because I lost my unlimited sms..

[Deval]

its not really a flag...thats just the way the system is...see my explaination

[Tai]

Deval is 100% And to one of the "customer service reps" I see on a daily basis customers cancelling because of people losing there grandfathered plan when they went from Vision to PV

[RickHouTX]

Tai,

Sorry, but I don't understand what you are saying. Can you please elaborate? (I have the old Grandfathered Vision)

Thanks

Deval is 100% And to one of the "customer service reps" I see on a daily basis customers cancelling because of people losing there grandfathered plan when they went from Vision to PV

[Freak4Dell]

Well, they're saying that if you have grandfathered Vision right now, you'll lose it when you activate a PV phone, which is true, I think, unless you convince your rep to do something to keep it on there.

However, what we were arguing about earlier in this thread is that for people who have a Vision plan with a PV phone, some people were saying they would get charged if they went into an area that had EVDO. Also, Deval was saying that eventually the system will notice that people have Vision plans with PV phones, and they will be taken away and replaced by a PV plan, which could happen eventually.

[Tai]

Tai,

Sorry, but I don't understand what you are saying. Can you please elaborate? (I have the old Grandfathered Vision)

Thanks

If you buy a PV phone you'll lose your old vision plan and have to pay for power vision plans

[shovel]

when i had activated my a920 the rep gave me the choice of starting my pv immediately or 3 weeks later at the start of my billing cycle. she said that it wouldn't matter what i did my phone would work the same.

[RickHouTX]

Tai,

Thanks for the clarification. That's what I was afraid you were saying. At the risk of sounding like a big whiner (I'll be honest, I have bigger things to worry about than my cell phone plan) about 18 months ago I bought one of Sprints better phones (Sanyo MM 7400) primarily because of its Vision Multi-Media features. Today, when I click on "Multi-Media" phones they all appear to be "Power Vision" phones requiring me to spend more money for the same or (depending on the plan) fewer Vision features.

Sure, Power Vision is faster and I suppose faster is "better". But, by not offering any new, regular Vision phones with Multi-Media capability, Sprint seems to have taken away my opportunity to "upgrade" my phone and keep what I have or what I might prefer to have in the future. You can't help but wonder if the same tactic is used by Sprint in the future when "Super Duper Power Vision" comes along and everyone who was forced to pay more for Power Vision are again forced pay for "Super Duper Power Vision". (EVDO Rev A v Rev B handsets?)

Maybe my some of my facts are wrong, but my point is that the general tactic does not appear to be particularly customer friendly especially given Sprint's latest quarterly results and the "Where our customers come first!" motto. Maybe I'm wrong.

No matter, life is still good and Sprint has been pretty good to me. End of rant.

If you buy a PV phone you'll lose your old vision plan and have to pay for power vision plans

[Gibsohnn]

Deval is 100% And to one of the "customer service reps" I see on a daily basis customers cancelling because of people losing there grandfathered plan when they went from Vision to PV

Tai, what system do you use? I posted this elsewhere, but I'll drop it again here for clarification purposes. I use RMS and P2K. If I do an ESN swap in RMS, from a vision to a PV phone, I have to give you PV. If I do it in P2K, I do not. Details Below:

Vision Phone and Plan Coding:
IP Basic (goes on every vision phone whether you take a vision plan or not)
Vision Plan (used if you want free web access)

PV Phone and Plan Coding:
IP Basic (goes on every PV phone whether you take a PV plan or not)
EVDO Casual Rate (same as above, this code doesn't work with vision codes plans)
PV Plan (used if you want free web access)

Now, here's how it works. I do a swap in RMS. System says "phone requires evdo casual rate". I add EVDO casual rate. Then I get "blah blah blah vision plan not to be used with evdo causal rate" so i have to yank the vision off and add PV. In p2k, I get no errors and no requests for evdo casual rate. That's how people have vision on a PV phone right there.

[Deval]

till they close that loophole in p2k...like so many others they have closed

[teksport]

And I guarantee the rep that added the Vision save for the original poster was not using P2K since it's a Maximize.
EVDO Casual is supposed to provision on a dedicated EVDO radius server & authenticate using NAI, PW and ESN. Is that still not working? Or are the EVDO devices with no EVDO Casual just getting 1X connections?

[Tai]

tek i put mine all thru maximize in p2k and then claim credit in Premiere. Not many (2 in my entire site) agents have access to p2k unless they a sup or they call in and say its not working in premiere and get it done.

With that said P2k should be gone in jan for a newer program

[Gibsohnn]

till they close that loophole in p2k...like so many others they have closed

Oh I don't disagree with you at all. I'm just letting Tai know exactly how it ends up that people have old vision plans with EVDO phones.

[Gibsohnn]

tek i put mine all thru maximize in p2k and then claim credit in Premiere. Not many (2 in my entire site) agents have access to p2k unless they a sup or they call in and say its not working in premiere and get it done.

With that said P2k should be gone in jan for a newer program

We've been hearing this on the retail side for a long time. I'm going to have to get an email or something before I 100% jump on that bandwagon.

[funmail]

I have 7 Powervision phones on my GF vision package without any problem for now.

Did ESN swap 2 days ago from Hitachi 1000 to Sanyo MM9000. Initially CS person told me I needed plan change because I was adding PV phone to my GF vision package. When I told her than I did not want ESN change she spoke with Supervisor and did ESN swap without any plan change.(I guess on p2k)

Point is I wanted phone upgrade without adding Powervison. I am happy with my vision package. I am not willing to pay extra for multimedia features which I don't use any way. Besides my area doesn't have EVDO service for many miles.

If Sprint forces Power Vision service for fee, I will either cancel Sprint or down grade to non Power vision phones. Not sure how they can do this given many areas doesn't have EVDO service. I am certain I am not only GF vision customer that feels this way.

Is Sprint looking for comparable package offer for those people with GF vision??(which includes unlimited SMS)

[Gibsohnn]

Is Sprint looking for comparable package offer for those people with GF vision??(which includes unlimited SMS)

This could go either way. There is already a $10 PV credit code CS has access to, so that knocks the packages down to being $5, $10, $15 instead of $15, $20, $25. They could go further with the credit, but I doubt you'll see bundled unlimited SMS. They could also do nothing and this could well be Sprints way of doing away with grandfathered vision simply because even if you're paying full price for it, it's cheaper than everyone else's data, literally. No sense in undercutting the competition then giving it away. Anybody who leaves sprint for data (such as loss of grandfathered vision) is simply cutting their nose off to spite their face. Sure, your rate may go up $15-$25 a month with sprint, but it'd go up $40 if you go elsewhere. And sprints SMS rates are still the best as well in my opinion (at least the new one's coming out are).

[funmail]

btrav13,

I agree Sprint does have good price compare to competition. At least for me I will just get non Power vision phones to keep my plan if Sprint forces change.

[teksport]

With that said P2k should be gone in jan for a newer program
I've been around for 5 years and have been hearing that since my first day. We even tried our own program (remember the siezures caued by PBS and it's flashing?). I still teach P2K in depth and will until the day the day it's really gone.
And the way you Max is a good reason why. It does anything you ask of it. I figure that other agent didn't do it that way because it wasn't even a legit save. I see that every day and it really ticks me off.

[Sprint Know It All]

Tai, what system do you use? I posted this elsewhere, but I'll drop it again here for clarification purposes. I use RMS and P2K. If I do an ESN swap in RMS, from a vision to a PV phone, I have to give you PV. If I do it in P2K, I do not. Details Below:

Vision Phone and Plan Coding:
IP Basic (goes on every vision phone whether you take a vision plan or not)
Vision Plan (used if you want free web access)

PV Phone and Plan Coding:
IP Basic (goes on every PV phone whether you take a PV plan or not)
EVDO Casual Rate (same as above, this code doesn't work with vision codes plans)
PV Plan (used if you want free web access)

Now, here's how it works. I do a swap in RMS. System says "phone requires evdo casual rate". I add EVDO casual rate. Then I get "blah blah blah vision plan not to be used with evdo causal rate" so i have to yank the vision off and add PV. In p2k, I get no errors and no requests for evdo casual rate. That's how people have vision on a PV phone right there.


that is good if the person doesn't care about the EVDO speeds. i mean its a two sworded thing what u are doing. u are giving the customer a lower plan for less money but u are kinda robbing them of power vision access. if the customer doesn't want the EVDO speeds, then obviously what u are doing is a favor to them. unfortunatly, if they do want it u would have to add the EVDO casual rate code for them to have those speeds and that's gonna conflict with the plan u kept them on which will get them flagged eventually. even worse, when they call in to do some plan changes later (like add 6pm as an example) what u did may throw premiere off and give reps without P2K hell trying to fix it. maybe the new premeire wont have that problem but who knows. i think sprint should give customer's with EVDO the option to have a plan without EVDO speeds which is less expensive or they can keep that old vision plan they have. Most people dont have EVDO in their area so why should they pay for a higher plan? lets be real. i am all about giving people options when they call me up and i do my best to help them. DONT GET ME WRONG, im not saying what u are doing is wrong, in fact i would commend u for looking for alternative options to help customer's like i do. but i just want u to know what u could be doing....

[Gibsohnn]

that is good if the person doesn't care about the EVDO speeds. i mean its a two sworded thing what u are doing. u are giving the customer a lower plan for less money but u are kinda robbing them of power vision access. if the customer doesn't want the EVDO speeds, then obviously what u are doing is a favor to them. unfortunatly, if they do want it u would have to add the EVDO casual rate code for them to have those speeds and that's gonna conflict with the plan u kept them on which will get them flagged eventually. even worse, when they call in to do some plan changes later (like add 6pm as an example) what u did may throw premiere off and give reps without P2K hell trying to fix it. maybe the new premeire wont have that problem but who knows. i think sprint should give customer's with EVDO the option to have a plan without EVDO speeds which is less expensive or they can keep that old vision plan they have. Most people dont have EVDO in their area so why should they pay for a higher plan? lets be real. i am all about giving people options when they call me up and i do my best to help them. DONT GET ME WRONG, im not saying what u are doing is wrong, in fact i would commend u for looking for alternative options to help customer's like i do. but i just want u to know what u could be doing....

Oh I won't do this for anyone. I found it out by pure accident. We were swamped one day and I did an esn swap for a customer in P2K because it's quicker and it didn't ask me for EVDO casual rate or a vision plan change and it was like a lightbulb going off. My opinion on the data is that even if you lose grandfathered and have to pay for EVDO you are still way ahead of the competition.

[Tai]

I've been around for 5 years and have been hearing that since my first day. We even tried our own program (remember the siezures caued by PBS and it's flashing?). I still teach P2K in depth and will until the day the day it's really gone.
And the way you Max is a good reason why. It does anything you ask of it. I figure that other agent didn't do it that way because it wasn't even a legit save. I see that every day and it really ticks me off.

The company that made p2k *one i work for* contract is over min jan. There currently working with nextel to make an easier version to use

[teksport]

The company that made p2k *one i work for* contract is over min jan. There currently working with nextel to make an easier version to use
We start the combined billing training shortly. This is supposed to replace Premiere and ultimately P2K, but I have to see it to believe it. I hope they keep them both around for at least a month or two so we can see all the funky nuances of the new system and have something to fall back on.

[rrobbi03]

So you're saying that eventually people with regular Vision plans and Power Vision phones will get caught and have to pay for Power Vision? I really don't see what the big deal is. I mean, aside from the upgraded speeds, you can't do anything without paying for it. You have to pay extra for the TV and the Music, so what's the big deal about accessing the internet? I mean, sure if people with regular Vision started watching TV and listening to Music and stuff, that would be bad, but all they can do is access the internet, just like they could do with a regular Vision phone.


well.. you are not going to get high speed internet on your home computer if you are paying for dial up... same thing.

[Freak4Dell]

Well, that doesn't apply. Your phone automatically reverts to EVDO if it's available, so it's not your fault. If you're paying for 6MBPS cable, but the modem Comcast sells you automatically reverts to 8MBPS since it's available in your neighborhood, that's not your fault. Sprint puts out the equipment that causes this, so they should not penalize the customer. If they didn't want this happening, they should limit the phones to the network that the plan is configured for.

[Gibsohnn]

Well, that doesn't apply. Your phone automatically reverts to EVDO if it's available, so it's not your fault. If you're paying for 6MBPS cable, but the modem Comcast sells you automatically reverts to 8MBPS since it's available in your neighborhood, that's not your fault. Sprint puts out the equipment that causes this, so they should not penalize the customer. If they didn't want this happening, they should limit the phones to the network that the plan is configured for.

I admit I agree with you on this point. However, being as Sprint's data charges are the industry lowest, I don't feel a bit sorry for people that want to move to PV and have to shell out a few bucks a month. Sprint is under NO obligation to grandfather PV if they don't wish to.

[Freak4Dell]

Yeah, they aren't under the obligation to grandfather PV, but I do say that if they let customers keep their grandfathered Vision, there should be absolutely no consequences later on for that. Also, there should never be any Power Vision overages just because you have a Vision plan instead of a Power Vision plan, unless you use multimedia. If they refuse to give the customer a regular Vision plan, that's fine, and the customer is responsible for paying for the PV plan.

[Tai]

Sprint has even given you an easy choice.. dont buy power vision phones. You buy these phones and you can as easily not. Better yet research the device before buying it

[Gibsohnn]

Also, there should never be any Power Vision overages just because you have a Vision plan instead of a Power Vision plan, unless you use multimedia.

As of yet, I've not seen a customer incurr power vision overages while on a vision package.

[Freak4Dell]

What if you want a 1.3MP camera? What if you want a phone that can play MP3s? Tai, your solution is horrible. All the phones with the best features happen to be PV phones, so suggesting that people just don't buy PV phones is a bad business technique.

btrav, I've also never heard of overages when on a Vision plan, but Tai seems to think that there's no way around it.

[funmail]

Freak4Dell,

I totally agree. I have been Sprint customer for 4 years with 6 lines. I have GF vision on all my lines. If I wanted upgraded feautres like bluetooth, MP3, better camera I have very limited to no selection unless I get a phone with PV. If Sprint doesn't want me to use PV(Which I usually don't since I live in area without EVDO) they should limit in firmware or make it value enough for me to upgrade at a reasonable price. I sholuld not have to pay full price for PV/SMS when I already pay for most of features through GF vision. I understand Retention may have better deal. Asking me to only buy phone with vision is poor solution to the problem. As a Sprint stock holder I will be on the phone with Investment relations to convey my displeasure.

I have not been charged for EVDO/PV usuage either when I was in Orland/Cincinnati.

[Tai]

What if you want a 1.3MP camera? What if you want a phone that can play MP3s? Tai, your solution is horrible. All the phones with the best features happen to be PV phones, so suggesting that people just don't buy PV phones is a bad business technique.

btrav, I've also never heard of overages when on a Vision plan, but Tai seems to think that there's no way around it.

First I didnt say it was my solution its Sprint. Second if you want high end figures you will pay for it. Lastly I didnt say there was no way around it but I wont let my agents risk punishment to do this. It comes down to complience and you can be fired. Sprint has its laws and policies and why risk it for a customer. Power vision is an enhanced service so it only seems reasonable Sprint wants to make money off it. With that said if you go from Dialup to DSL do you not pay more for it? Yes its the same idea

[Tai]

Also LX350 has a 1.3MP camera

[Freak4Dell]

Actually, no, I don't pay more for DSL than for dialup. Right now, DSL and dialup prices are about the same.

What if I don't want an LG phone? I don't like the quality of LG phones. I prefer Samsung and Sanyo phones. Look, it doesn't matter whose solution it is. It's still a bad solution.

Look, I'm not trying to say that Sprint shouldn't force customers with PV phones to get a PV plan. What I'm trying to say is that if they offer a customer with a PV phone a regular Vision plan, they shouldn't charge overages or whatever you seem to think they charge. First of all, they don't do that, and I was telling you that you're wrong. Second of all, I was justifying why charging overages for a PV phone/Vision plan combination would be stupid.

[funmail]

From business perspective Sprint should have had an offcial policy on dealing with vision on PV phones. They should have known this issue will happen when they released PV/EVDO. My personal experience indicates confusion among Sprint CS and multiple different answers. As I stated, I have had no problem with adding PV phones to my GF vision program. Actually it was Sprint CSR who suggested which phone to upgrade. Now if Sprint CSR told me to buy PV phone on my Vision plan should I be penalized?? I have also spoken to different level tech support and CSR(Business, Retention) and gotten multiple different responses. Before they start losing customers over this issue I wish Sprint would develop fair upgrade path without CSR bending rules or getting fired. Sprint can not afford to lose more customers after last bad quarter of reporting.

[teksport]

For crying out loud. Regular Vision unlimited is $15, so is Power Vision Unlimited. Yes, you have a $20 price tag to have it include picture/video mail, plus Sirius Radio and Channel 1 Sprint TV, but if that isn't your cup of tea than it's the same darn money. Claiming it isn't fair to obligate a compatable plan is unreasonable. It's like saying I have a 2G Wireless Web plan for $5.00 and it takes from my minutes so I want to keep it on my new 3G device. It isn't the same product. Now if you have an older plan, just like if you upgraded from a plan that was no longer offered in a CSA, it's the price of progress. You have to have trade offs. We're talking maybe $5.00 here. And if the argument is that you worked retention to get a sweet deal, well, celebrate the triumph while it lasted. It's a business and it's still the best data rate in the game. Everyone wants us to build out the network and roll out the latest and greatest, but they want it for next to nothing. Current technology costs money. Revenue streams induce financial investments for growth. And if EVDO isn't available in your area yet, it will be, when the financials say there's an appropriate return on investment. Demonstrating customer loyalty is one thing, but if you want a new product with certain features that are only available on EVDO phones, weigh the cost of your desires against the cost of ownership.

[Gibsohnn]

It's a business and it's still the best data rate in the game. Everyone wants us to build out the network and roll out the latest and greatest, but they want it for next to nothing. Current technology costs money. Revenue streams induce financial investments for growth. And if EVDO isn't available in your area yet, it will be, when the financials say there's an appropriate return on investment. Demonstrating customer loyalty is one thing, but if you want a new product with certain features that are only available on EVDO phones, weigh the cost of your desires against the cost of ownership.

Wow, good point.

[funmail]

Teksport,

You may understand many people have vision included with their plan. IT IS NOT SEPARATE CHARGE ITEM. In my case I have 5 lines that include vision/ unlimited sms. It is not a retention plan it was plan offered by Sprint several years ago. Now tell me what I get for going with powervison and losing my unmimited vision and unlimited sms text messaging and paying Sprint additional $100(Do your math properly).

In my case I never got any thing from Sprint for 6 years of loyalty. Not even phone upgrade rebate. Recently when I had a problem with one of my telephone Sprint rep suggested I purchase new telephones for all my lines. It turned out new phones were PV phones.(Phones suggested by CSR) So who is at fault??

It is not worth for me to pay $100 for service which is not even offered in my area.

As a Sprint stock holder I want additional revenue for the company but not making loyal customers angry by unfair/deceptional plan/phone change. Look at their last quarter results.

[Tai]

Wow, good point.

I got a better point. If customers ran Sprint it would be into the ground.

[Freak4Dell]

Sorry to burst your bubble, but customers do run Sprint. Customers run every company, and there's no denying that. Without customers, a company is just a giant waste of money and time. With customers, a company is time well spent and money well earned.

[teksport]

Teksport,

You may understand many people have vision included with their plan. IT IS NOT SEPARATE CHARGE ITEM. In my case I have 5 lines that include vision/ unlimited sms. It is not a retention plan it was plan offered by Sprint several years ago. Now tell me what I get for going with powervison and losing my unmimited vision and unlimited sms text messaging and paying Sprint additional $100(Do your math properly).

In my case I never got any thing from Sprint for 6 years of loyalty. Not even phone upgrade rebate. Recently when I had a problem with one of my telephone Sprint rep suggested I purchase new telephones for all my lines. It turned out new phones were PV phones.(Phones suggested by CSR) So who is at fault??

It is not worth for me to pay $100 for service which is not even offered in my area.

As a Sprint stock holder I want additional revenue for the company but not making loyal customers angry by unfair/deceptional plan/phone change. Look at their last quarter results.

Understandable in your case. But this is a case of a rep not paying attention to their customer, not a policy mandate. I get really ticked when I read about, hear from customers, take escalated calls etc. where the customer is clearly in the right and a stupid unretractable mistake by a rep causes grief. In fact, in your case, the GF Vision should have been left intact, as the changes in our billing system are very recent. As far as actual data usage, that won't make a difference between PV and Vision. The accounting is still in kB.
I hope the rep didn't just swap your plan and then break the news to you. We are supposed to inform of all billing impact prior to making such changes. The sad thing is, and it reflects again on individuals, not everyone shares the same dedication for knowing their jobs as others. We made a signifigant change in the billing system to alert agents to changes they are about to make in plain English. All they need to do is read the system messages. Instead, far too often, they just dismiss the message and move on.
It's a good thing there's a board like this that allows customers to learn how to protect themselves and get the best bang for their buck. I've posted and read posts that explain what to tell the agent in a particular situation so a problem gets solved correctly. And it's sad. I only wish our people in all quarters had the passion for Sprint that I see here. If we could capture that and pass it around the call centers and stores we'd not only be a better company, there would be no catching us.

[Gibsohnn]

And it's sad. I only wish our people in all quarters had the passion for Sprint that I see here. If we could capture that and pass it around the call centers and stores we'd not only be a better company, there would be no catching us.

That would be nice! The only problem is some employees see this as a "job" and others see it more as a "career". A job is something temporary that you don't much care about, a career is something you build and want to be good at and advance in.

[Tai]

Sorry to burst your bubble, but customers do run Sprint. Customers run every company, and there's no denying that. Without customers, a company is just a giant waste of money and time. With customers, a company is time well spent and money well earned.

Were talking about what to give free

Hell you'd all have vision and everything free for nothing is what I was referring too

[Tai]

That would be nice! The only problem is some employees see this as a "job" and others see it more as a "career". A job is something temporary that you don't much care about, a career is something you build and want to be good at and advance in.

I see this as a job yet I am still good at what I do

[Gibsohnn]

Were talking about what to give free

Hell you'd all have vision and everything free for nothing is what I was referring too

I think Tai's right after I re-read some of this. What some of us are referring to is that PV is a much upgraded and better feature with more data usage involved than vision. And that if Sprint wants to say "vision can be grandfathered, but if you want to use the amount of data most people use on the new PV network, we're not grandfathering that" then they should be able to without too many complaints. Granted, the Katana is the first decent non-PV phone to come out since late last year, but PV is a much nicer service.

[Gibsohnn]

I see this as a job yet I am still good at what I do

Then I'd say you're the exception that proves the rule. ;)

[laursifer]

Then I'd say you're the exception that proves the rule. ;)

I wouldn't say that. Just because he says he's good at it doesn't actually prove anything. That's all based on perspective.

Tai does have a point, though. Believe it or not, this forum is here to educate and assist. It is not here to give everyone a way to free-everything on their bills. You can't argue that we as customers MAKE the company when most of you only care about how to get this and that for free.

My bill is $180/month and I happily pay every cent because I have happily used $180 worth of service. That's what, IMO, makes me a decent citizen as far as this topic is concerned. I'm not constantly finding a way to cheat the system and sucker reps into giving me something else for free.

[Tai]

How if I saw an acct like Laursifer I would approve just about anything the rep did to get you back. ANd i would post my stats but then Sprint really could find out who I am so ill give you a few basic stats anyone can have

Goal Mine
CSAT (Customer satification) 4.5 4.66
Save Rate (how many people dont cancel) 56% 86%
AHT(how long per call in secs) 587 601
Hold time (secs per call) 13 3
Executive Complaints 0 0

These are updated weekly and I am still waiting for my first complaint :) There are alot more stats but I wasnt going post them all. believe me or not I do know my job and I know how to find answers

[laursifer]

These are updated weekly and I am still waiting for my first complaint :) There are alot more stats but I wasnt going post them all. believe me or not I do know my job and I know how to find answers

I'm not saying you're not the most perfect rep out there, or that you're the worst, just that it's based on perspective. Stats, honestly, don't mean jack to me, but I honestly am not trying to debate it or anything. Hell, I work in advertising and am more than happy to tell you that I get complaints all the time. I'm not meant to work with people because I can't stand them, but I got thrown into the position with a decent enough raise that I'll be nice if the situation warrants it. Otherwise, I'll dish out exactly what you're asking for... which, as you know, is not the way business should be done. However, we're making more money than we ever have because delinquent accounts have paid their bills. :D

Anyway, again, I was just saying it's perspective and until any of us actually have experience dealing with you, we can't truly say how loverly OR horrible you are.

*Edit: That came out wrong... what I meant was I'd respond the same way if someone said you're an awful rep and had no real contact with you through Sprint to back that up (i.e., basing it on something you say here).

[Gibsohnn]

I wouldn't say that. Just because he says he's good at it doesn't actually prove anything. That's all based on perspective.

Tai does have a point, though. Believe it or not, this forum is here to educate and assist. It is not here to give everyone a way to free-everything on their bills. You can't argue that we as customers MAKE the company when most of you only care about how to get this and that for free.

My bill is $180/month and I happily pay every cent because I have happily used $180 worth of service. That's what, IMO, makes me a decent citizen as far as this topic is concerned. I'm not constantly finding a way to cheat the system and sucker reps into giving me something else for free.

Nice post! Right on point. I think the real people that actually do keep sprint afloat are the one's that just slodge along every month paying what sprint advertises is the rate. The rest of us, bleh.

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