MSN Mobile issues....

[Brian4610]

I get email alerts from my hotmail account on my phone, and for years i'd get an alert seconds after someone has emailed me....

but this last week, i'm not getting the alerts for hours and even days after their sent...plus, when i do finally recieve them, it says text from "9048", instead of "unknown" like it used to....

has anyone else experienced this?

[w7excursion]

Same thing here.

[redguy]

I have been receiving msn alerts on a timely basis.. way to many sometimes too.

[s2000gtx]

i tired to connect to msn mobile an it wont even let me on. it saying some server issue. i have the ppc 6700 and msn mobile come with the phone

[Brian4610]

it's annoying to those of us who rely on those alerts for work....

[Boraxo]

I had this same problem earlier this year, so I switched to yahoo mobile and all seems well now.

My guess would be that there was some disconnect between the server that sends the messages and the sprint server (kind of like when you email is down) so the result is a backlog of messages which build up until the gateway opens again, at which point they all get pushed thru to your text inbox at the same time (and much later).

[Brian4610]

with your guess as to whats happening, is there a fix, or is this how it's going to be....did sprint or MSN change something, and now this is how they will deliver email alerts? thats 50% of why i use my phone, imeadiate alerts...

[Boraxo]

hard to say when/how it will be resolved. it may very well be a sprint problem as i've noticed my yahoo messages now include some weird coding/text (though not delayed at all).

if it is that important to you, maybe set up a yahoo account and try a couple of test message (baseball scores are good) to see if it works.

[Brian4610]

i emailed sprint, they told me to call *2 to help fix the problem...when i have time, i'll do it and report back...

[Jumpcut]

I'm having the same issue with Hotmail. It's all related to this problem: http://www.sprintusers.com/forum/showthread.php?t=109032

When you call *2, they will transfer you to Technical Support. Technical Support will tell you it's a problem with your phone, but it's not. It's a network issue related to the changes discussed in the above thread. Since Sprint refuses to recognize this as a problem on their end, I think it's something we'll just have to live with.

[laursifer]

Since Sprint refuses to recognize this as a problem on their end, I think it's something we'll just have to live with.

I wouldn't say that. Call Sprint Tech Support and say you want a trouble ticket filled out for it. Don't let them just tell you it's your phone. You gotta learn how to work with them because most of them don't know jack, just like most large corporations using Help Desk, or Help Desk-type management.

Trouble tickets create a "paper trail" and that's what gets bugs and glitches some attention. Just calling in doesn't do crap. You HAVE to tell them you want a ticket. And then make sure they give you that ticket number. Call back on it in a few days if it's still funky, and it opens another transaction, per se, on your ticket.

[Jumpcut]

I wouldn't say that. Call Sprint Tech Support and say you want a trouble ticket filled out for it. Don't let them just tell you it's your phone. You gotta learn how to work with them because most of them don't know jack, just like most large corporations using Help Desk, or Help Desk-type management.

Trouble tickets create a "paper trail" and that's what gets bugs and glitches some attention. Just calling in doesn't do crap. You HAVE to tell them you want a ticket. And then make sure they give you that ticket number. Call back on it in a few days if it's still funky, and it opens another transaction, per se, on your ticket.
laursifer, don't think I haven't tried that route. I did insist on a trouble ticket being created. I emphasized this was a network problem, not a phone problem, because other users have reported it. Regardless, I received a call back from a clueless tech who insisted on running diagnostics on my phone. After doing all that, she told me to go to the store because "the phone must have a major problem." She was going to close the trouble ticket, but I insisted she keep it open. I have no idea if she did or not, but I'm through dealing with clueless Sprint techs.

[laursifer]

laursifer, don't think I haven't tried that route. I did insist on a trouble ticket being created. I emphasized this was a network problem, not a phone problem, because other users have reported it. Regardless, I received a call back from a clueless tech who insisted on running diagnostics on my phone. After doing all that, she told me to go to the store because "the phone must have a major problem." She was going to close the trouble ticket, but I insisted she keep it open. I have no idea if she did or not, but I'm through dealing with clueless Sprint techs.

The ticket doesn't have to stay open, as long as one is created, and more people call and do the same thing, the issue won't be ignored. Tech Support reps are not the people who actually fix issues, so you can pretty much ignore most of what they say anyway. Their knowledge of upcoming fixes is only through-the-grapevine. So as long as you create that ticket, the right people (i.e., those with the ability to actually work on and fix network problems) will be in-the-know about the issue.

In fact, the issue is already known and is being worked on. It's a network problem causing several hiccups in different ways, but one of our all-knowing members has clued us in that it's a known issue and it's not being ignored.