Ideas to improve Wireless Backup login/setup/manage

[tkrandall]

I have been using Wireless Backup on my daughter's replacement phone the past couple of weeks. Needed to repopulate all her contacts from a damaged phone. Nice service all and all, but I do wish Sprint would give me a "free" option (using a USB cable) that they officially supported, as the $2/month plus data usage fees can add up. Because of this, I am not sure I will continue to use it after the 1st month.

That said, I think they could make the service much better. It works as advertised, but I wish Sprint had it set up so that you could activate the service and manage the contacts from your regular account management pages and logon. You should also be able to import/export a list from/to a .csv file or some other standard file. As it stands now, you have to hand type in the contacts on the site. OK, not THAT big a deal I suppose, but only if you continue to subscribe will your list be maintained.

As it stands now, the service, including maintaining your list even if you do not need to make andy changes or synch with it, is $2/month PER LINE, and each line on your account (family account) has to have its own login at wirelessbackup.sprint.com You also would have to hand type in all the contacts for each phone, many of them repeats.

Wouldn't it be a lot easier and more marketable if you could just log in to your account management page, and maintain all the contacts for all your account's phones there, and then merely cherry pick each one (flag a box) for use as desired on each line or lines? You could also have a button at the page for on-demand upload/download/synching with the phone on a a-la-cart/ad-hoc basis (subscription not required, just a per use charge.)

In any case, havning used it, I am actually kind of sold on the concept, I just think Sprint can do much much better at packaging the whole thing to make it much more marketable and appealing.....i.e. they would get wider adoption and more revenue. As it stands now, the service is packaged too narrowly IMHO. Maybe improvements will come?

[alaron]

Has anyone not gotten confirmation alerts? I set mine to "on" and haven't recieved any yet, despite having added numbers to my contact list. I'm inclined to cancel the service rather than calling tech support - if Sprint can't get it to work, screw it.

[8eh0e]

The alerting works for me, for some values of "working" :)

I've only gotten an update alert when I make changes from the website. For my purposes, this is fine. But, I can understand why people would want an alert when making changes on the phone.

My 2 wish list items is mass import/export to the website, and for the page be incorporated in the main sprint user website.

[alaron]

I've had enough.

Dear xxx,

I apologize for the inconvenience.

At eCare we are not equipped to handle these kind of technical issues. Therefore, please contact our Technical Support Group at 1-888-788-4727. One of our specialists will be glad to assist you.

I appreciate you emailing us today.

Krist
Business E-Care
Sprint together with Nextel
"Where our customers come first!"


Original Message Follows:
------------------------
I do not understand what you are looking for. Did you read the rest
of the thread?

On 9/20/06, Sprint Customer Solutions <ecare2@cc.sprintpcs.com> wrote:
> Dear xxx,
>
> Thank you for your reply.
>
> Please write back to us with some more details about the application, which you tried to download. I will be glad to assist you.
>
> Thank you for contacting us. Have a great day.
>
> Krist
> Business E-Care
> Sprint together with Nextel
> "Where our customers come first!"
>
>
> Original Message Follows:
> ------------------------
> I have tried to download this application several times, both via the
> link you sent me and via the download manager. Neither has been
> successfull. I also called in and had my vision account
> reprovisioned, and this did not help.
>
> Subsequently, I searched Sprint's site, the owner's manual, and
> various Sprint help sites, and I did not find a single reference to an
> application related to Wireless Download. I also logged in to the
> wireless download site, to find that my contacts had been backed up;
> this further persuades me to think that there is no such application.
>
> Please confirm that the application you would like me to download exists.
>
> On 9/18/06, Sprint Customer Solutions <ecare2@cc.sprintpcs.com> wrote:
> > Dear xxx,
> >
> > Thank you for contacting us again.
> >
> > I noticed that the Wireless Backup application has not yet been downloaded to your phone. I sincerely apologize for missing this in the previous interaction.
> >
> > I have sent you the link to download this application to your phone. Please click on the link sent to you as a text message to initiate download.
> >
> > Once the download is completed, please follow these simple steps to set up the Wireless back Up alert:
> >
> > - Select Menu from the main screen.
> > - Scroll down to Contacts or Settings, press OK .
> > - Scroll down to Wireless Backup, press OK.
> > - Scroll down to Alert, press OK.
> >
> > The confirmation screen will appear with the follow message, Display Alert each time a Wireless Backup update is completed? Select Yes, press OK.
> > - Press End to go back to the main page.
> >
> > Once you select this option, each time a Wireless Backup update is done, you will receive an alert on the phone.
> >
> > Please call 1-888-788-4727 if the problem persists. Our representative will be glad to assist you.
> >
> > I appreciate you emailing us today. Thanks.
> >
> > Jessic
> > Business E-Care
> > Sprint together with Nextel
> > "Where our customers come first!"
> >
> >
> > Original Message Follows:
> > ------------------------
> > I appreciate your referral, and I would like to use the wireless
> > backup service, but I would like to confirm that Sprint has my account
> > configured correctly before dedicating time to a phone conversation.
> >
> > On 9/18/06, Sprint Customer Solutions <ecare2@cc.sprintpcs.com> wrote:
> > > Dear xxx,
> > >
> > > Thank you for your reply.
> > >
> > > Your concern is technical in nature and needs personal interaction with our specialist. Please contact us by dialing 1-888-788-4727 from a phone other than your PCS device, so that if necessary, your handset will be free to perform testing.
> > >
> > > When you hear our virtual representative, give the verbal command 'Wireless Web.' You will be forwarded to our Technical Support.
> > >
> > > I have put a note on the account, so that the specialist assisting you will have a ready reference to the problem. Our specialist will resolve the concern to your satisfaction.
> > >
> > > I appreciate you emailing us today. Have a great day.
> > >
> > > Jessic
> > > Business E-Care
> > > Sprint together with Nextel
> > > "Where our customers come first!"
> > >
> > >
> > > Original Message Follows:
> > > ------------------------
> > > I have performed the steps you suggested, and then I added a phone
> > > number to my contact list. I have not yet recieved a confirmation
> > > alert. Please check that my account is set up properly.
> > >
> > > On 9/15/06, Sprint Customer Solutions <ecare2@cc.sprintpcs.com> wrote:
> > > > Dear xxx,
> > > >
> > > > Thank you for contacting Sprint together with Nextel. I will be happy to assist you regarding the PRL update and the contacts backup service.
> > > >
> > > > I have flagged your phone with the latest PRL update.
> > > >
> > > > You can now receive a Preferred Roaming List update by calling *2TALK from your Sprint Phone. You can also take your phone to a Sprint Store and have this done.
> > > >
> > > > Please click on the hyperlink given below to find the nearest Sprint Store:
> > > >
> > > > http://www.sprintstorelocator.com
> > > >
> > > > As for the contacts backup service, it is possible that the Wireless back up service has not been set up properly on the account. I request you to follow the steps once again to set up the Wireless back up alerts.
> > > >
> > > > - Select Menu from the main screen.
> > > > - Scroll down to Contacts or Settings, press OK .
> > > > - Scroll down to Wireless Backup, press OK.
> > > > - Scroll down to Alert, press OK.
> > > >
> > > > The confirmation screen will appear with the follow message, Display Alert each time a Wireless Backup update is completed? Select Yes, press OK.
> > > > - Press End to go back to the main page.
> > > >
> > > > Once you select this option, each time a Wireless Backup update is done, you will receive an alert on the phone.
> > > >
> > > > However, if you still do not receive any notifications, a technical assistance will be required in this regard.
> > > >
> > > > Please contact us by dialing 1-888-788-4727 from a phone other than your PCS device, so that if necessary, your handset will be free to perform testing. When you hear our virtual representative, give the verbal command ?Wireless Web.? You will be forwarded to our Technical Support and we will be glad to assist you.
> > > >
> > > > Thank you for contacting us. Have a great day.
> > > >
> > > > Lydia
> > > > Business E-Care
> > > > Sprint together with Nextel
> > > > "Where our customers come first!"
> > > >
> > > >
> > > > Original Message Follows:
> > > > ------------------------
> > > > ================================================== ===========

> > > > Form: Ask A Question-Manage
> > > > Topic: Products and Services
> > > > ================================================== ===========
> > > > Question: Please flag my account for a PRL update.
> > > >
> > > > Also, I have subscribed to the contacts backup service, and I have selected the option to notify my when my contacts are backed up. But so far I have gotten no such notification. Please advise why.
> > > > ================================================== ===========

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