By joining our free community you will have access to post topics, communicate privately with other sprint users (PM), download custom made ring tones, use our custom uploader (FOCUS), see LESS forum advertisements, upload photos in your own photo album and access many other special features. Registration is fast, simple and absolutely free so please, join our community today!
In may of 06 i purchased a PPC-6700 phone from craigslist.com user, i went in person and bought the phone in cash. Before we finished the transaction i called sprint and had them verify that the ESN and all that were good.
Sprint verified over the phone that the numbers were clear and that there was not reported stolen, i proceded to transfer my account over to it and the transaction between the two of us was done. He even gave me a giftcard that he had for best buy so that i could purchase a 1 gig card (he lost the one he had) overall the transaction went smoothly.
I used the phone with no problems or anything for one month. In june i called in and signed up for the SERO plan. I got it (on the second call woot) and ever since then they blocked my abilities to log in to my online account (to view minutes and make payments etc)
I was informed by customer service that my account was blocked because i had transfered the phone and that in about a weeks time they would update the system to recognize that i had a new phone.
One month later i'm still trying to get them to activate my online account and until just recently i was informed that my phone had fraud on it and that it was reported stolen. ?
I was then told that sprint would not cancel my plan or take away the phone and that i could continue use of it, but they would have to block the sprintpcs.com login screen ?
I was told that if i brought something in proving that i purchased the phone from someone they could unblock it or if i purchased a new phone I paid cash and don't know this individual nor do i have any contact info. So i can't prove purchase
Am I screwed? I mean i was allowed to use the phone fine and dandy for a month, they don't cancel my plan or disable that phone. But insurance will not cover the phone (so i'm out the insurance money i've been paying) and they will not unblock my access.
It's so much easier for me to log in to the site to see my bill, and minutes and just pay it instead of using the *4 option (I HATE IT!)
Can anyone help? Been in a similar situation?
Vocoder4GV
07-25-2006, 12:19 PM
You're going to have a fun ride... you're probably going to have to go to the store and provide some Id: Driver's lic, social card, 2-3 utility bills with the same address, and some contact numbers. After a few hours of fighting your phone 'may' be restored.
teksport
07-25-2006, 12:53 PM
Just to be clear, the phone still works fine and the only thing you can't access is the website? If so, then it hasn't been marked stolen or involved in fraud. See, if that were the case, you'd have a paperweight, although a nice one with Pocket PC. Sounds like you talked to someone who heard or read something somewhere and just shot an answer from the hip. Call back and see what happens. Also, what is the exact text of the message you get when you attempt to log into the website. There's 6 unique messages and if I can find them when I go in today I'll tell you what the web server believes about your account.
endless4105
07-25-2006, 01:03 PM
Yeah was under the impression that if a phone has been reported stolen it can no longer be used unless the owner finds it and reports it. I have never heard of Sprint not allowing online access because a user has a stolen phone.
Sanyo7400
07-25-2006, 07:32 PM
actually, the phone is marked in two places. the front end system and the back end system. the phone may be active in the front end system but if the phone is still marked as lost or stolen in the back end system, you will not be able to log onto sprint.com.
Wayne 1
07-25-2006, 07:40 PM
actually, the phone is marked in two places. the front end system and the back end system. the phone may be active in the front end system but if the phone is still marked as lost or stolen in the back end system, you will not be able to log onto sprint.com.
Wow, that is interesting! Exactly how can one be proactive and protect oneself from this severe problem?
BigPapaGato
07-25-2006, 09:33 PM
You're going to have a fun ride... you're probably going to have to go to the store and provide some Id: Driver's lic, social card, 2-3 utility bills with the same address, and some contact numbers. After a few hours of fighting your phone 'may' be restored.
I think you are confused. The phone works fine and there were no changes (that i know of made to my plan) it's just i can't access my account online, and insurance coverage is no longer provided for me.
Just to be clear, the phone still works fine and the only thing you can't access is the website? If so, then it hasn't been marked stolen or involved in fraud. See, if that were the case, you'd have a paperweight, although a nice one with Pocket PC. Sounds like you talked to someone who heard or read something somewhere and just shot an answer from the hip. Call back and see what happens. Also, what is the exact text of the message you get when you attempt to log into the website. There's 6 unique messages and if I can find them when I go in today I'll tell you what the web server believes about your account.
Correct Teksport, i was actually told by an agent at a sprint store and by one of the customer service agents at the *2 number. I've been told it's in my notes and i think sprint is just giving me the run around.
When i try to log in to my account (and i've confirmed this is the current password) this is the message that i get.
Contact PCS Customer Solutions
The PCS Phone Number and password you entered do not match and cannot be validated.
Please call PCS Customer Solutions at 1-888-211-4PCS(4727).
When i just type in whatever random password this is the message i'm given
Please Check Information
Invalid fields are marked with a (!) below.
* The phone number and password you entered
cannot be authenticated. Please recheck your
information and enter it again.
Also Sanyo7400 thanks for that extra bit of information.
SanyoMan
07-25-2006, 09:52 PM
your phone won't be restored. once blacklisted, always blacklisted.
BigPapaGato
07-25-2006, 10:05 PM
the phone is working fine.
teksport
07-25-2006, 10:24 PM
Correct Teksport, i was actually told by an agent at a sprint store and by one of the customer service agents at the *2 number. I've been told it's in my notes and i think sprint is just giving me the run around.
When i try to log in to my account (and i've confirmed this is the current password) this is the message that i get.
Contact PCS Customer Solutions
The PCS Phone Number and password you entered do not match and cannot be validated.
Please call PCS Customer Solutions at 1-888-211-4PCS(4727).
When i just type in whatever random password this is the message i'm given
Please Check Information
Invalid fields are marked with a (!) below.
* The phone number and password you entered
cannot be authenticated. Please recheck your
information and enter it again.
OK, here's what to do. First of all, make sure you're using the same password that you give when you call into Cust Care. That's the same as the website. If you've been using that same password, have the agent change it to something else. That will cause it to reset on the website. They will change it in the billing appliccation, and in less than two hours, (usually about 5 minutes) the web server will get the new login info. So many times we resolve issues by simply toggling or making a change. Anyway, do that and let us know how it works out.
macuser09
07-26-2006, 12:01 AM
I just recently had the same problem and called into customer solutions and everything was taken care of in a matter of minutes. The only thing I was told is the system sometimes messes up and some accounts get flagged accidently. The rep said she reset the account, it was nice that my same password still worked. In about 10 minutes everything was working correctly. I would just call in until you find someone that can fix this. It did take me a few calls and a few transfers to get it fixed.
ncstmpr
07-26-2006, 09:07 AM
I hope you get it all staightened out!!!
BigPapaGato
07-26-2006, 11:10 AM
OK, here's what to do. First of all, make sure you're using the same password that you give when you call into Cust Care. That's the same as the website. If you've been using that same password, have the agent change it to something else. That will cause it to reset on the website. They will change it in the billing appliccation, and in less than two hours, (usually about 5 minutes) the web server will get the new login info. So many times we resolve issues by simply toggling or making a change. Anyway, do that and let us know how it works out.
I'll give that a try (think i have before in the past) i'll post my outcome... btw thanks for the support from everyone else... :)
BigPapaGato
07-28-2006, 08:25 AM
p0werpuff_grrl told me to contact the fraud department... i did and in like 5 minutes the problem was taken care of.
SprintUsers.com was created in January 2002 as a resource for users of Sprint PCS products and services to learn about and share information. We have cll phone reviews, Cellular Accessories, Downloads, PDA reviews, Ringtones, all of the latest Sprint PCS news and information, an area where you can find help in creating a ring tone or custom image for you phone, and so much more. The most popular section is the message board where visitors can read and write messages, ask questions, and get advice about their cellular phone from other users.