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First of all I would like to say hello to everyone. As you can see by my post count I am still new to the board. I love being on the board (Since it’s my new homepage) and you guys all rock.
My question for this post is simple. Does sprint eCare have the ability to notice that I came to Sprint from Nextel? I burned up my two years with Nextel and moved to Sprint. Upgraded my plan, got a 920, and walked out a happy camper. But with a bill of about 110$ a month, Sprint is running me about 30$ more than Nextel was. I'm not saying it is a bad thing since my new phone does so much more than my old i275, but I want to know of any magic tricks to make it cheaper.
So far I have had no good luck with eCare. It took 7 emails to get my employer discount added to my account if that tells you anything. I wrote one last night asking about getting my nights and weekends changed to 6 or 7pm instead of 9 and the response I got out of them was disappointing. They gave me a suggestion to keep my well paid account going and they will offer me a deal in a couple of months. When I started the plan, I paid 4 moths of my bill upfront so that I wouldn’t have to deal with getting bills every month (I like having credits on my accounts) so I have no idea what the eCare CSR was even talking about.
In return to that email I got, I sent back 3 separate emails each asking for someone new. I sent another about my N&W starting at 6, one about the discounted price of unlimited text, and one for a discounted price of the Ultimate Vision pack I have. None of them were begging or demanding, but more of a polite question. I enjoy being persistent about my questing until I get the answer I want, but how far do you guys think I should go with this? Should I be relentless in my emails to Sprint or just lay off them and spread them out. From what the other posts I have read say, this is a contact sport. The more emails I send, the better chance I have at getting an answer from a freebie-happy CSR.
Hmm....
flakito
07-03-2006, 11:02 PM
Until they start noting your account. Just take it easy for about 1 month, and then see what happens from there... It's good not to be demanding, but only inquire about stuff. This way, when they want something from you, or try to help you (like suiting your needs, than wants) you can end up getting a "freebie" here and there.
jumonjii
07-03-2006, 11:09 PM
I would lay off sending too many emails.
Send me a PM. I have some questions for you.
Wayne 1
07-03-2006, 11:11 PM
I prefer the fantastic telephone, emails are not as effective in my opinion. Although I'm not discouraging its use necessarily.
Remember when you're speaking to Sprint employees, they ARE YOUR BEST friends. Please, thank you and all the polite stuff is appropriate, I'm sure they hear more than they would like, of the negative stuff. You know a breath of fresh air........
jumonjii
07-03-2006, 11:15 PM
It depends.
I have called Sprint and some of the reps are not so nice. You can usually tell within the first 30 seconds how the conversation will turn out. I usually do a bit of chit chat before I surrender my account information. If they seem friendly enough, I go on, if not, I say goodbye and call back.
yourbuddy
07-03-2006, 11:19 PM
Once I called sprint and I got a lady that sounded very grumpy and impatient but she hooked me up with an A900 for $80 because i think she was annoyed of me or somethign haha.
I was lucky.
jumonjii
07-03-2006, 11:24 PM
I called the other night and almost asked to be transfered to a supervisor. The girl had a radio on and kept asking "Can you hear the radio?". When I said. "Yes, isn't it a bit loud if I can hear it?" She replied, "It's fine. It's a good song." And then she started singing along while she attempted to go over my account and answer my questions.
satanicide
07-03-2006, 11:27 PM
Trust me guys, I know what some of those CSRs go through, I actually work in a call center for Charter Communications. Please and thankyou go farther than you could ever dream when dealing with CSRs. But they also know when you are out for freebies, hence the reason I asked if i should keep pushing.
Wayne 1
07-03-2006, 11:27 PM
It depends.
I have called Sprint and some of the reps are not so nice. You can usually tell within the first 30 seconds how the conversation will turn out. I usually do a bit of chit chat before I surrender my account information. If they seem friendly enough, I go on, if not, I say goodbye and call back.
Thats good jumonjii, I usually talk a bit first too, try to disarm them a bit before business. I like the idea of not giving them the account info first, I'll try that. I suppose thats to avoid the strike againist a account for excessive calls?
Wayne 1
07-03-2006, 11:34 PM
Trust me guys, I know what some of those CSRs go through, I actually work in a call center for Charter Communications. Please and thankyou go farther than you could ever dream when dealing with CSRs. But they also know when you are out for freebies, hence the reason I asked if i should keep pushing.
Exactly on the manners deal, I deal with people all the time that are rude as H*ll. That is a big turnoff and is not a good start to a "meeting of the minds". Manners are appreciated by everyone even if they normally are not exposed to polite people.
jumonjii
07-03-2006, 11:40 PM
Thats good jumonjii, I usually talk a bit first too, try to disarm them a bit before business. I like the idea of not giving them the account info first, I'll try that. I suppose thats to avoid the strike againist a account for excessive calls?
Exactly.
And I use a landline phone just in case there is some caller ID thingy I don't know about.
I also ask where the call center is located. If they won't tell me...which has happened, I tell them nevermind, have a good day, bu-bye.
Wayne 1
07-03-2006, 11:52 PM
To hopefully help the OP of this thread......I'm sure everyone would like to know what is too much on emails and calls? How about some NUMBERS?
Plus how to find out in a diplomatic sort of way if ones account is flagged, noted or whatever, from a Sprint rep? Will they even tell you if you ask?
SL
07-03-2006, 11:52 PM
The CSR which gave me SERO (no questions asked, except for the fact that he mentioned something about me calling in a lot that day) didn't sound nice at all. However, after encountering several nice CSR's who turned me down for SERO, he was the only one who hooked it up. So tone of voice can be deceiving. Sometimes a person can be nice and helpful but is just having a bad day. They could still help you, that is, if you don't hang up on them before they get a chance to.
jumonjii
07-03-2006, 11:59 PM
my emails to ecare happened almost right after my plan was renewed. A few a week, along with calls to *2. When a rep pulls up my account, it looks like activity related to the account change...which it is. So that's normal, they just pick through it.
If you are constantly emailing ecare, several times a day, or several times a week, the activity looks suspect.
SL
07-04-2006, 12:00 AM
To hopefully help the OP of this thread......I'm sure everyone would like to know what is too much on emails and calls? How about some NUMBERS?
My experiences with eCare...
On my first experience with them (it took just one e-mail), they hooked me up with what I was asking for. Lucky me.
My second experience...on my first e-mail, hooked me up again (this was after I already had SERO). I pushed it (this time inquiring about a pricematch of a discontinued 650 that I bought that month) since the first reply was very positive and replied back (same transaction ID). Got a second reply but it wasn't from the first eCare person who helped me. I wasn't denied but instead was told that it would be better solved over the phone and that someone would call me.
I received one call the next day but I missed it, received a follow up eCare e-mail in regards to the call, saying that they would call back again. They never did and I haven't tried to send an eCare e-mail since.
I try not to push when I get a negative response. I don't want to push anything.
Freak4Dell
07-04-2006, 12:03 AM
I agree about being able to tell within the first 30 seconds of the call whether someone will help you or not, but I think this requires some skill or experience. Like Future said, tone is deceiving, so that's not the only thing I rely on when deciding if a rep will help me or not. I also check the attitude. Sometimes, reps will interrupt you while you're describing the problem and ask you for your information. I don't like that at all. I like reps who listen to what you have to say first, and then think about their answer before they say it. When I get a rep with that kind of attitude and a good tone, then I continue the call. Also, the way they greet you can be an indicator as well. Some reps just say thanks for calling Sprint, this is whatever, and ask what the problem is, whereas other reps actually care enough about their jobs to go through the whole thank you for choosing Sprint, your number 1 digital service provider, blah blah blah, this is whoever, etc.
SL
07-04-2006, 12:14 AM
^^^ To add onto the part about the CSR listening to your problem...One time I called in and gave a summary of my problem after the "How can I help you" line. It seemed like the CSR was paying attention. He then asked for my account information. After that, he asked again, "So what was the problem you were having?" Now when a CSR makes you repeat your problem b/c they can't even remember what you said a minute ago, then it's a problem. :irked:
flakito
07-04-2006, 12:19 AM
^^ I take it as a really good thing, from experience, when the Reps repeat my problem, then proceed by asking for my account.
SL
07-04-2006, 12:22 AM
^^ I take it as a really good thing, from experience, when the Reps repeat my problem, then proceed by asking for my account.
Yes, it's really good when they repeat it. Too bad I got the one that made me repeat it.
satanicide
07-04-2006, 12:26 AM
heh that does suck.
travelntravler
07-04-2006, 12:40 AM
heh that does suck.
took me 10 email to Ecare before i could get 7pm N/W and 500 text messages for FREE. Keep trying especially if you are within first 15 days. yes, they all know that we want freebies.
JamieinMN
07-04-2006, 12:55 AM
Trust me guys, I know what some of those CSRs go through, I actually work in a call center for Charter Communications. Please and thankyou go farther than you could ever dream when dealing with CSRs. But they also know when you are out for freebies, hence the reason I asked if i should keep pushing.
How do you like working for Charter?
That is my cable company. Their local base around here is in Rochester, MN.
Shaymarshall
07-04-2006, 12:59 AM
It took me one really good email to get 10% off, unlimited text free, Sprint vision w/ picture pack free, and 7pm n&w free, and $5 off on all three of my lines :clap: . I just had to call CS almost everyday and complain about my crappy service and phones. And I told Ecare that I was tired of calling CS and I needed some compensation for my troubles. And they hooked me up. I love Ecare. And today, they gave me a courtesy credit for $132 because I had a balance owed and I can't pay it until I come off of vacation in 10 days. So Ecare gave me a temporary credit. I love them.
olddog
07-04-2006, 01:19 AM
wow to the above post and i'm hysterical about the rep playing the radio while listening to the customer. I usually try e-care, then wait a week and try again. Of course CS is a second option.
SL
07-04-2006, 01:29 AM
I usually try e-care, then wait a week and try again. Of course CS is a second option.
That's basically how I handle it as well. If eCare doesn't work out, I back off, wait awhile, and think about trying again later.
jumonjii
07-04-2006, 01:49 AM
wow to the above post and i'm hysterical about the rep playing the radio while listening to the customer. I usually try e-care, then wait a week and try again. Of course CS is a second option.
I was pretty miffed about it.
She was really immature. She looked over my account and was like, "Well daaaaaannng... with this big credit, you won't be owin' on your bill any time soon, can't understand why you want to go over it. And with all these credits and things... your just being silly."
This was between her "do ops", "uh huh babies", and "shake that thangs".
:furious:
I try to avoid *2 if I can help it.
olddog
07-04-2006, 02:07 AM
Rofl
satanicide
07-04-2006, 02:24 AM
hahaha i cant help but laugh even though i would be "upset" dealing with a CSR like her.
and to the guy that asked about charter, it sucks. The only good parts are the benefits, cable breaks (i pay like 60$ for 200$ of Comcast) and the cell discount. oh, and i sit and watch tv for like 4 hours a night.
flakito
07-04-2006, 03:12 AM
Maybe she was in a really happy mood about leaving her job or something, especially if you cashed her money before giving notice. LOL.. but who knows..
As for me, I haven't bugged E-Care or CS.. Well, I just call in to CS to find out about my tracking info for a shipment I'm waiting on.. It was backordered and I'm hoping to get it sooon. Other than that, I don't bug them @ my expense.. Only on others who ask me too :)
satanicide
07-04-2006, 12:42 PM
Ok, so far I was offered 7pm nights and weekends, and 7$ unlimited texting. They were in different emails so I have to combine them and send them back to get my way. :)
sweetcutie
04-10-2007, 11:57 PM
Ok, so far I was offered 7pm nights and weekends, and 7$ unlimited texting. They were in different emails so I have to combine them and send them back to get my way. :)
hey there.... Just a quick note to let you know how a rep see's things and what is current with Sprint
1) your account is noted after every interaction with us... wether the rep leaves detailed notes is another thing.... after about 3 emails with the same kind of stuff (can I get this stuff for free) the account gets noted and the more you push the more you'll hear a resounding chorus of NO!'s
2) you're better off dealing with retnetions now as E-care has been cracked down on for giving too much away and you've probably gotten all that you are going to get .... IF the actually follow thru and put the features on the account.
the more that you push and you are not eligible for the perks the more your account is noted (sometimes with high priority notes which are the first thing a rep see's) and the more you will hear the magic word no.. LOL
trust me.... had to do it on more than one occasion myself
Wayne 1
04-11-2007, 10:40 AM
hey there.... Just a quick note to let you know how a rep see's things and what is current with Sprint
1) your account is noted after every interaction with us... wether the rep leaves detailed notes is another thing.... after about 3 emails with the same kind of stuff (can I get this stuff for free) the account gets noted and the more you push the more you'll hear a resounding chorus of NO!'s
2) you're better off dealing with retnetions now as E-care has been cracked down on for giving too much away and you've probably gotten all that you are going to get .... IF the actually follow thru and put the features on the account.
the more that you push and you are not eligible for the perks the more your account is noted (sometimes with high priority notes which are the first thing a rep see's) and the more you will hear the magic word no.. LOL
trust me.... had to do it on more than one occasion myself
Good post, one must play the game correctly to get the goodies. ;) :)
kentonese
04-11-2007, 10:45 AM
Good post, one must play the game correctly to get the goodies. ;) :)
Or just pay for the goodies. :)
Wayne 1
04-11-2007, 10:54 AM
Or just pay for the goodies. :)
That's absolutely true! ;)
joe123
04-11-2007, 01:21 PM
Or just pay for the goodies. :)
Or switch carriers that offer better "goodies".
Wayne 1
04-11-2007, 01:41 PM
Or switch carriers that offer better "goodies".
Shop everyone, get your best deal and call Sprint, if you want to stay with them. I've been shopping the others for years...... :lol:
sweetcutie
04-12-2007, 12:02 AM
Shop everyone, get your best deal and call Sprint, if you want to stay with them. I've been shopping the others for years...... :lol:
shopping is the best way to find out what you can get and for what price... though I've had to deal with many a customer who left for these supposed amazing deals only to get majorly screwed and come crying back to Sprint... and it's really not pretty!
Wayne 1
04-12-2007, 12:05 AM
shopping is the best way to find out what you can get and for what price... though I've had to deal with many a customer who left for these supposed amazing deals only to get majorly screwed and come crying back to Sprint... and it's really not pretty!
I've repeated this often and will again.......I've shopped the other major carriers for years and years and Sprint beats them every time. There's NO doubt about it, AT LEAST for me it has been the case. ;)
sweetcutie
04-12-2007, 12:17 AM
I've repeated this often and will again.......I've shopped the other major carriers for years and years and Sprint beats them every time. There's NO doubt about it, AT LEAST for me it has been the case. ;)
see.. you're a smart Sprint customer... and trust me... there are LOTS of not so smart ones... LMAO!
Scoobmd
04-12-2007, 09:57 PM
I've repeated this often and will again.......I've shopped the other major carriers for years and years and Sprint beats them every time. There's NO doubt about it, AT LEAST for me it has been the case. ;)
Also- I havent really heard of the other carriers giving out perks at all- is this the experience others have gotten?
I kind of like Sprint's efforts to keep you.
Wayne 1
04-12-2007, 10:06 PM
Also- I havent really heard of the other carriers giving out perks at all- is this the experience others have gotten?
I kind of like Sprint's efforts to keep you.
I've asked around over the years and the other carriers laugh when I ask them for deals. It's been my experience the other majors are strictly list price, no discounts. I can't describe other's experiences.
Plus another great feature with Sprint is land line long distance with NO monthly service fee as long as one has a PCS account. :lol:
alaron
04-12-2007, 10:34 PM
It depends.
I have called Sprint and some of the reps are not so nice. You can usually tell within the first 30 seconds how the conversation will turn out. I usually do a bit of chit chat before I surrender my account information. If they seem friendly enough, I go on, if not, I say goodbye and call back.
What do you say when they ask for you phone number, then? Isn't that the first thing they do?
sweetcutie
04-13-2007, 12:25 AM
I've asked around over the years and the other carriers laugh when I ask them for deals. It's been my experience the other majors are strictly list price, no discounts. I can't describe other's experiences.
Plus another great feature with Sprint is land line long distance with NO monthly service fee as long as one has a PCS account. :lol:
most companies will not go as far as Sprint does to keep you... I was really shocked when I heard what they WILL offer to keep you.....
alaron
04-13-2007, 12:28 AM
I've asked around over the years and the other carriers laugh when I ask them for deals. It's been my experience the other majors are strictly list price, no discounts. I can't describe other's experiences.
That's been my experience, too. I guess the others offer stuff that Sprint doesn't. Just guessing here, but maybe better customer service (TMobile), or hassle-free phone changes (ATT)?
sweetcutie
04-13-2007, 01:40 AM
That's been my experience, too. I guess the others offer stuff that Sprint doesn't. Just guessing here, but maybe better customer service (TMobile), or hassle-free phone changes (ATT)?
I don't thin that any thing is that simple.... the tiniest thing can piss someone off and they decide that they want nothing to do with Sprint... they then make sure that everyone and their goat knows how much they hate Sprint... it trickles down....
the good things are quickly forgotten...... bad things fester like an infected wound
alaron
04-13-2007, 11:07 AM
the good things are quickly forgotten...... bad things fester like an infected wound
Oh, absolutely. (Honestly I think that's the way it should be, economically speaking).
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