ts20smoke
07-01-2006, 12:49 PM
It took 2 days, 3 store visits among 2 stores, being offered a Sanyo 2300 for our bad Sanyo 7300. Not a far trade in my opinion. Finding out 1st store completly broke the phone but not finding out until I was on the way to 2nd store to pick up a replacement 7300. 1.5 hours waiting while the finally, successfully, got the contacts off the broken phone. 6 hours driving. Getting home and after my wife gave it the quality control treatment, finding out it had several things wrong with it. Nearly a dozen or so phone calls, several bad transfers and disconnects.
But finally my wife has a new Samsung a920. Best part is after the rebates, 2 referral credits, service credits and buyback we come out $25 ahead.
Among the nearly dozen people I spoke with 2 stood way above the rest in Customer Care ... Chris Phillips (tech) and James who I didn't get his last name. Chris called me back twice exactly when he said he would. His deal offer was OK ($50 credit plus the $75 12-month upgrade rebate), but after thinking about it over the weekend I felt it should be better and we should get something for the junk replacement.
So I called back and got someone that told me they would send a return kit and give us $75 credit for the bad 7300 once they received. He was sending me to sales to set that up and place order for replacement phone minus upgrade rebate. Sales tell me they can't do that and rebates are mail-in not instant. So they send me somewhere wrong and then disconnect me on the 2nd transfer. Call back and next person tells me that 1st person put nothing in account about return kit so she checks and I am told they can't do it. She tells me $25 credit is the most she is allowed to do. I said note the account and I will think about it.
So on the way to my daughter's music lesson I call and finally got a hold of James. I tell him my story, he reads the account and immediately offers the full 24-month rebate which she doesn't qualify for till November 1st. I had called a 3rd store which is a non-tech store but much closer to me. They told me the buyback on the phone was only $15 but I see on the web it says $50 so hopefully I will get that this week when I take it in. Maybe I just heard them wrong. I originally figured I could sell the phone on eBay explaining its faults and get something more than $15 for it.
I though his offer was good and he said he would call my wife to get the credit card numbers. But upon calling her back James got to thinking that it really wasn't right, what we went through and he went above and beyond the call of duty and gave us a whopping $74.99 gas credit to her bill for all our trouble and driving. So it cost us the 2 referral credits and $24.99 out of our pocket. After I do the buyback on the phone we will be $25 ahead.
So BIG thanks to Chris and James. You two are diamonds in the rough.
It just goes to show that sometimes you just have to keep trying, be patient and polite and you will get what you think is far and then some.
But finally my wife has a new Samsung a920. Best part is after the rebates, 2 referral credits, service credits and buyback we come out $25 ahead.
Among the nearly dozen people I spoke with 2 stood way above the rest in Customer Care ... Chris Phillips (tech) and James who I didn't get his last name. Chris called me back twice exactly when he said he would. His deal offer was OK ($50 credit plus the $75 12-month upgrade rebate), but after thinking about it over the weekend I felt it should be better and we should get something for the junk replacement.
So I called back and got someone that told me they would send a return kit and give us $75 credit for the bad 7300 once they received. He was sending me to sales to set that up and place order for replacement phone minus upgrade rebate. Sales tell me they can't do that and rebates are mail-in not instant. So they send me somewhere wrong and then disconnect me on the 2nd transfer. Call back and next person tells me that 1st person put nothing in account about return kit so she checks and I am told they can't do it. She tells me $25 credit is the most she is allowed to do. I said note the account and I will think about it.
So on the way to my daughter's music lesson I call and finally got a hold of James. I tell him my story, he reads the account and immediately offers the full 24-month rebate which she doesn't qualify for till November 1st. I had called a 3rd store which is a non-tech store but much closer to me. They told me the buyback on the phone was only $15 but I see on the web it says $50 so hopefully I will get that this week when I take it in. Maybe I just heard them wrong. I originally figured I could sell the phone on eBay explaining its faults and get something more than $15 for it.
I though his offer was good and he said he would call my wife to get the credit card numbers. But upon calling her back James got to thinking that it really wasn't right, what we went through and he went above and beyond the call of duty and gave us a whopping $74.99 gas credit to her bill for all our trouble and driving. So it cost us the 2 referral credits and $24.99 out of our pocket. After I do the buyback on the phone we will be $25 ahead.
So BIG thanks to Chris and James. You two are diamonds in the rough.
It just goes to show that sometimes you just have to keep trying, be patient and polite and you will get what you think is far and then some.