Sample e-care letter

[jumonjii]

Hey everyone.

A lot of people have PM'ed me asking for advice on what to say to e-care. There isn't a magic word to do this. However, I do believe there is a proper way to go about requesting special, or promotional offers.

I think it helps to say good things about Sprint.
I think it helps to say how much you like Sprint over the competitors.
I think it helps if you are willing to extend your contract. Why would they give a promotional offer to someone who can bail out at any time?

THis is a letter I sent for a friend.

Hello-

I am a long time Sprint customer (2000?) and have been very satisfied
with the service. I haven't seen a carrier that offers plans anywhere
close to the ones available through Sprint. I've upgraded my phone
probably 6 times and have converted a lot of my friends.

I have been talking with some friends who are also Sprint customers and
they have mentioned getting some free promotional offers for being long time
customers.

I am interested in the following promotional offers from my discussions with friends, and would like to take advantage of the ones that apply to me:

FIMF
6pm nights
unlimited text
Loyalty discounts

Any promotional offer on texting would be great.

I live in (city state zipcode) right near the campus. I have heard from
many of the students that there is something around the area or on the
campus itself that affect the cell phone reception for almost all
carriers. Text messaging works however and my wife is able to use that
successfully to contact me when the signal drops.

I have considered switching to a carrier that does work near the campus only because I don't like having to pay for cellular service I can't use, as well as paying additional for texting that I can.

I will extend my contract if needed.
================================================== ===========

With this letter, I was able to present all the "perks" my friend was interested in without sending out multiple emails. I also gave the ecare rep the option of giving the perks by extending the contract and not just "free."

For a 2 year extention, he recieved free 6pm nights, free unlimited texting and a 10 percent loyalty discount.....along with his 23 percent employee discount. Of course being me....I switched him to SERO afterwards :)

So here is a "template" so to speak. Use it, modify it, change it to suit your needs.
The last thing e-care needs is a bunch of the same format emails coming in.

Important tips:
Be nice
Be sincere
Don't lie

My friend does live near the campus, and does lose signal for some odd reason.

I make no guarantees, substitutions, exchanges, or refunds.

[orangesuburban]

what, why is this here, free!! sell it on ebay. :p

[jumonjii]

heh heh...now now.

[SL]

A great thread for those who are wondering what they need to do to get these "perks." Awesome job. :music:

As for me, the only things left that I hope to get are a loyalty discount and that $5 off per month discount that's associated with the "offer in the mail" method. I hope to get both eventhough I did just get my plan renewed a few weeks ago when I switched to SERO.

For now, I have my SERO $30 plan, 500 texts a month for free, and got a new Treo 650 from retentions. I don't need much more than that (except, of course, the discounts I hope to get). :)

[Foneman]

Question about e-care. I sent them an email late Friday night and I haven't received a reply...much less the auto-response email that says that they received it. Should I expect to not receive a response? Secondly, for those who have received delayed responses from ecare, did you at least receive the auto-response?

[SL]

Question about e-care. I sent them an email late Friday night and I haven't received a reply...much less the auto-response email that says that they received it. Should I expect to not receive a response? Secondly, for those who have received delayed responses from ecare, did you at least receive the auto-response?

I've only sent them an e-mail once or twice and both times I received the automated response within hours and then their reply within a day or two. You should check the spam settings in your e-mail account or perhaps just send them another e-mail.

[orangesuburban]

future, the flyer is a differnt part of sprint. they dont care about your plan or anything, aslong as you have been with sprint, and paid on time they will give it to you. so call. (i got it the same month i switched to sero and added 18% + 15% discounts)

[Foneman]

I've only sent them an e-mail once or twice and both times I received the automated response within hours and then their reply within a day or two. You should check the spam settings in your e-mail account or perhaps just send them another e-mail.

I have no problems sending another email...I just don't want to flood them is all. The Sprint emails go into my Junk folder and since I have received them before, I was curious why I hadn't gotten one.

[jumonjii]

I received the 5 dollar off per month on both lines. Make the call.

[SL]

Thanks for the replies.

Does anyone have the link to the thread which explains the process for the $5 per month discount, with the phone # I should call and what I should say?

[jumonjii]

Not sure if it's still valid anymore....

[Wayne 1]

Excellent letter jumonjii. :clap:

[jumonjii]

Thanks.

There are others on this forum, but as I said, a lot of people were asking what I said, so I posted one of mine.

It would seem though that unlimited texting is tougher to receive. I guess it would depend on the circumstances.

[mmace1]

Thanks for the replies.

Does anyone have the link to the thread which explains the process for the $5 per month discount, with the phone # I should call and what I should say?


#6 in the list...I'm sure you can find out more if you do'nt mind pouring over this very lengthy thread:

http://forums.slickdeals.net/showthread.php?t=243068

[mudasr]

what, why is this here, free!! sell it on ebay. :p
lol 99% of them wont have a clue on what it is that youre actually selling lol, its gonna end up being all refunds

[flakito]

I find it easier and easier to get free perks from sprint.. And well, yeah that's pretty much the method I use and I nail it everytime so far.. Like some people say around here, dont think that you're supposed to get such perks, just ask for it, and if you get it, then you get it.. Never demand, always inquire. Saying nice things about sprint is almost always a plus, and well, after getting whatever perks, it makes it true.. I'm like sprint alot, and people think sprint loves me.

[jumonjii]

I concur.

Sprint customer service sucks. That's a given. What Sprint does to retain customers is a whole different story.

I know it's a nightmare dealing with their customer support people but in all honesty, I never call customer support for anything. Only when I renew my contract (every 2 years)....or if there is a billing issue....which usually happens within the next 3 billing cycles after I renew. Other than that.....never.

[jumonjii]

bump

[About SprintUsers.Com]

SprintUsers.com was created in January 2002 as a resource for users of Sprint PCS products and services to learn about and share information. We have cll phone reviews, Cellular Accessories, Downloads, PDA reviews, Ringtones, all of the latest Sprint PCS news and information, an area where you can find help in creating a ring tone or custom image for you phone, and so much more. The most popular section is the message board where visitors can read and write messages, ask questions, and get advice about their cellular phone from other users.