Calling retention within 15 days period

[sharifsm]

Any thoughts or tips if I call retentions within my 15 day cancellation period, will they throw in some freebies

[romey365]

they did for me:)!

[equallyunequal]

I was able to get 1000mins for $40 free txting and a 15% discount for a customer once

[Dan]

Its now a 30 day cancelation period as of 6/19..... this is if you got the plan / agreement on or after 6/19.

[mmace1]

I just got the SERO plan & wrote emails to ecare.

First email: Free 7pm nights & weekends

2nd email: 100 free text messages

I haven't tried a third email yet...I think I'm pretty good to go, although I may try for some discounts later

edit: Tips -

My emails were something along the lines of I know someone who has SERO (except I didn't call it that), & got 6pm nights/weekends & unlimited text, would it be possible for me to have a complimentary 100 text?

So, my ideas (& I may be wrong)

1.) Don't type/say "SERO", it makes you sound less like an earnst regular joe (to me any way), & more like a professional slickdealer, etc.

2.) Ask if its possible to get free <blank>, cuz its hard to say "no, it's not possible"

3.) Mention someone else you know who got an amazingly better deal than you're asking for.

[Dan]

Never ask for something "free" but ask........

I was wondering if their was any promotional offers going on text messaging at this time. If you dont come across as begging for a freebie, its more likely that the rep will offer reduced price or possibly a free plan for messaging (though usually not unlimited for free)

[mmace1]

oooh...although I realize you mean a different strategy than mine, speaking of not saying "free", I actually always say "complimentary".

[jumonjii]

Hmmm... I said free and got it. But I had a round about email....and I have been with Sprint for 5 years so they were like "As a loyal customer....blah blah.."

[sanady361]

Never ask for something "free" but ask........

I was wondering if their was any promotional offers going on text messaging at this time. If you dont come across as begging for a freebie, its more likely that the rep will offer reduced price or possibly a free plan for messaging (though usually not unlimited for free)
This is a great tip.... and should be kept in mind everytime calling.

[About SprintUsers.Com]

SprintUsers.com was created in January 2002 as a resource for users of Sprint PCS products and services to learn about and share information. We have cll phone reviews, Cellular Accessories, Downloads, PDA reviews, Ringtones, all of the latest Sprint PCS news and information, an area where you can find help in creating a ring tone or custom image for you phone, and so much more. The most popular section is the message board where visitors can read and write messages, ask questions, and get advice about their cellular phone from other users.