EpOxY
06-18-2006, 02:53 PM
So, I e-mailed eCare to see if it was possible to use my SERO Individual account as a Family plan and add another phone, but they replied that it wasn't possible.
However, the guy was like "The only real difference between plans is the 7pm Night & Weekends that you've currently been paying for, but I can just give that to you for free if you're willing to sign a new 2 year agreement."
So, I e-mailed him back, asked if I could get 6pm instead... and he said it was fine.
I haven't seen it on my account yet, but hopefully it all works out!
Here's my correspondence:
Thank you for writing back to us.
The renewal of the agreement does not mean an extension of further 24
months in the current agreement. It will be total 24 months from the
date of renewal.
Regarding the 6pm Night & Weekend option, we value you as an esteemed
customer and I feel pleased offering you this option for free.
Simply reply with the confirmation and I will do the needful.
Thank you again for emailing us, I enjoyed helping you and look forward
to working with you in future. Have a great day.
Business E-Care
Sprint together with Nextel
"Where our customers come first!"
Original Message Follows:
------------------------
Merwin,
Thank you so much for such a quick reply. I would appreciate the
addition
of the 7pm nights, with the signing of the 2-year agreement. I do have
a
few questions however:
1. This new two-year agreement would start from the day it is signed,
correct? Not an extension, causing my current agreement to grow to 4
years.
2. I don't want to sound ungrateful, however it's been to my experience
that it rarely hurts to ask, would it be possible to receive the 6pm
Nights
instead of 7pm? If not, the 7pm is fine. I was just hopeful.
Again, thank you for your prompt reply. Please let me know what I need
to
do to finalize these additions.
On 6/18/06, Sprint Customer Solutions <ecare2@cc.sprintpcs.com> wrote:
>
>
> Thank you for writing back to us.
>
> It is my pleasure to receive your another email today! I am sorry
that
> currently we are not offering the SERO Plans for Families.
>
> As already mentioned in the previous email, SERO Plans are only for
> Individual lines.
>
> In case you wish to use the benefits of the Family Plan, you will need
> to change to a Fair & Flexible Plan for Families. You can view our
new
> service plans online at:
>
> http://www1.sprintpcs.com/explore/coverage/CoverageOverview.jsp
>
> The requirements for the new service plan will be:
>
> - Participation in a new two-year PCS Subscriber Agreement.
> - The new plan will be made effective from the first day of next bill
> cycle.
>
> Simply write back to us specifying the plan you would like to have and
I
> will be happy make the necessary changes for you.
>
> ==============================
>
> Apart from this, I see only one good benefit in the Family Plan in
> comparison to your current SERO Plan. It is the free 7pm Night &
> Weekend option.
>
> I offer you this option for free as you are paying $5.00 monthly
service
> charge currently. For this, we need to renew the two-year PCS
> Subscriber Agreement on the said phone number. Simply reply with the
> confirmation and I will be glad to make the necessary changes to your
> account.
>
> I enjoyed assisting you and look forward to working with you in
future.
> Have a great day. Thank you.
>
> Merwin
> Business E-Care
> Sprint together with Nextel
> "Where our customers come first!"
>
> You may receive a survey asking for your comments on 'this e-mail
> experience'. Your feedback will help to ensure that I'm providing the
> highest quality service possible.
>
>
> Original Message Follows:
> ------------------------
> I apologize for e-mailing again, but I guess I worded it incorrectly.
I
> wanted to change my Individual Plan to a Family Plan, but with more
> minutes. Is there a SERO plan that would allow me to have the same
> benefits
> as I currently have, but in a Family/Shared Minutes kind of plan?
>
>
> On 6/18/06, Sprint Customer Solutions <ecare2@cc.sprintpcs.com> wrote:
> >
> > Thank you for contacting Sprint together with Nextel. I am glad to
> get
> > an opportunity to answer your queries!
> >
> > We are enchanted to hear about the opportunity of strengthening our
> > relationship with you. Yes, you are very much eligible for adding a
> > second line to your account. Infact, you may add up to nine
> additional
> > lines to your current PCS account.
> >
> > However, SERO Plan is an Individual Plan and you will need to
activate
> a
> > separate plan for each additional line.
> >
> > Regarding your question about upgrading to a higher SERO account, I
> > understand that you wish to upgrade the monthly plan having more
> number
> > of anytime minutes.
> >
> > This upgrade of the plan and addition of the other lines can be done
> > from the InPhonic Web site at :
> >
> > http://www.sprint.com/SERO
> >
> > Select handsets will be offered through the web site.
> >
> > - InPhonic will validate if the order meets the program requirements
> and
> > credit guidelines.
> >
> > - The Activation Fee will be automatically applied by back-end
systems
> > and will appear directly under the activation fee on the bill.
> >
> > Thank you again for emailing us, it was a pleasure serving you.
> Please
> > feel free to write back if you have any further questions. I will
be
> > more than happy to assist you.
> >
> > Merwin
> > Business E-Care
> > Sprint together with Nextel
> > "Where our customers come first!"
> >
> >
> > Original Message Follows:
> > ------------------------
> > ================================================== ===========
> > Question: Is it possible for me to add a second line to my current
> SERO
> > account? If so, would I be able to upgrade to one of the higher
SERO
> > accounts?
> > ================================================== ===========
However, the guy was like "The only real difference between plans is the 7pm Night & Weekends that you've currently been paying for, but I can just give that to you for free if you're willing to sign a new 2 year agreement."
So, I e-mailed him back, asked if I could get 6pm instead... and he said it was fine.
I haven't seen it on my account yet, but hopefully it all works out!
Here's my correspondence:
Thank you for writing back to us.
The renewal of the agreement does not mean an extension of further 24
months in the current agreement. It will be total 24 months from the
date of renewal.
Regarding the 6pm Night & Weekend option, we value you as an esteemed
customer and I feel pleased offering you this option for free.
Simply reply with the confirmation and I will do the needful.
Thank you again for emailing us, I enjoyed helping you and look forward
to working with you in future. Have a great day.
Business E-Care
Sprint together with Nextel
"Where our customers come first!"
Original Message Follows:
------------------------
Merwin,
Thank you so much for such a quick reply. I would appreciate the
addition
of the 7pm nights, with the signing of the 2-year agreement. I do have
a
few questions however:
1. This new two-year agreement would start from the day it is signed,
correct? Not an extension, causing my current agreement to grow to 4
years.
2. I don't want to sound ungrateful, however it's been to my experience
that it rarely hurts to ask, would it be possible to receive the 6pm
Nights
instead of 7pm? If not, the 7pm is fine. I was just hopeful.
Again, thank you for your prompt reply. Please let me know what I need
to
do to finalize these additions.
On 6/18/06, Sprint Customer Solutions <ecare2@cc.sprintpcs.com> wrote:
>
>
> Thank you for writing back to us.
>
> It is my pleasure to receive your another email today! I am sorry
that
> currently we are not offering the SERO Plans for Families.
>
> As already mentioned in the previous email, SERO Plans are only for
> Individual lines.
>
> In case you wish to use the benefits of the Family Plan, you will need
> to change to a Fair & Flexible Plan for Families. You can view our
new
> service plans online at:
>
> http://www1.sprintpcs.com/explore/coverage/CoverageOverview.jsp
>
> The requirements for the new service plan will be:
>
> - Participation in a new two-year PCS Subscriber Agreement.
> - The new plan will be made effective from the first day of next bill
> cycle.
>
> Simply write back to us specifying the plan you would like to have and
I
> will be happy make the necessary changes for you.
>
> ==============================
>
> Apart from this, I see only one good benefit in the Family Plan in
> comparison to your current SERO Plan. It is the free 7pm Night &
> Weekend option.
>
> I offer you this option for free as you are paying $5.00 monthly
service
> charge currently. For this, we need to renew the two-year PCS
> Subscriber Agreement on the said phone number. Simply reply with the
> confirmation and I will be glad to make the necessary changes to your
> account.
>
> I enjoyed assisting you and look forward to working with you in
future.
> Have a great day. Thank you.
>
> Merwin
> Business E-Care
> Sprint together with Nextel
> "Where our customers come first!"
>
> You may receive a survey asking for your comments on 'this e-mail
> experience'. Your feedback will help to ensure that I'm providing the
> highest quality service possible.
>
>
> Original Message Follows:
> ------------------------
> I apologize for e-mailing again, but I guess I worded it incorrectly.
I
> wanted to change my Individual Plan to a Family Plan, but with more
> minutes. Is there a SERO plan that would allow me to have the same
> benefits
> as I currently have, but in a Family/Shared Minutes kind of plan?
>
>
> On 6/18/06, Sprint Customer Solutions <ecare2@cc.sprintpcs.com> wrote:
> >
> > Thank you for contacting Sprint together with Nextel. I am glad to
> get
> > an opportunity to answer your queries!
> >
> > We are enchanted to hear about the opportunity of strengthening our
> > relationship with you. Yes, you are very much eligible for adding a
> > second line to your account. Infact, you may add up to nine
> additional
> > lines to your current PCS account.
> >
> > However, SERO Plan is an Individual Plan and you will need to
activate
> a
> > separate plan for each additional line.
> >
> > Regarding your question about upgrading to a higher SERO account, I
> > understand that you wish to upgrade the monthly plan having more
> number
> > of anytime minutes.
> >
> > This upgrade of the plan and addition of the other lines can be done
> > from the InPhonic Web site at :
> >
> > http://www.sprint.com/SERO
> >
> > Select handsets will be offered through the web site.
> >
> > - InPhonic will validate if the order meets the program requirements
> and
> > credit guidelines.
> >
> > - The Activation Fee will be automatically applied by back-end
systems
> > and will appear directly under the activation fee on the bill.
> >
> > Thank you again for emailing us, it was a pleasure serving you.
> Please
> > feel free to write back if you have any further questions. I will
be
> > more than happy to assist you.
> >
> > Merwin
> > Business E-Care
> > Sprint together with Nextel
> > "Where our customers come first!"
> >
> >
> > Original Message Follows:
> > ------------------------
> > ================================================== ===========
> > Question: Is it possible for me to add a second line to my current
> SERO
> > account? If so, would I be able to upgrade to one of the higher
SERO
> > accounts?
> > ================================================== ===========