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I've been using the Earthlink webmail on my A900 since I got it. Not very user friendly, but it works!!
This week I'm in Florida on business, and cannot seem to get it to to work. I was wondering if anyone else was having this problem, or has had it before.
When I try to log in (enter my eMail address and then my password), I get an error saying that I must have a valid Earthlink account to sign in. At the bottom of the screen is a box to put in my eMail address. Pre-populated in that box is the following:
$(usr) Anyone else seen this?
For the life of me, can't figure out what's going on. Is it 'cause I'm not at home (shouldn't matter)?
TIA!
Grey_girl
06-14-2006, 11:05 AM
I had a feeling I wasn't going to be the only one this is happening to. I'm getting exactly the same problem. I first noticed it last night at approximately 10 PM EDT. There was no problem earlier in the day. I went through the usual troubleshooting stuff, restart the phone, re-enter the info, etc., no luck. I tried calling customer service this morning, but the battery power on an A900 ain't good enough to stay on hold as long as I was. I've emailed Earthlink support, but haven't heard anything back yet. Their network and wireless support pages list no problems.
Home or not doesn't matter. I don't believe this is an account problem, but something on Earthlink's end. If I do hear back, I'll post about it.
goatghost
06-14-2006, 11:40 AM
I've had the same problem the past few days. I'm guessing it's an Earthlink problem. I haven't called them up, since I rarely check my Earthlink account. But, if anyone finds out what the problem is, please post. :)
insane42
06-14-2006, 03:57 PM
Good to know I'm not the only one. I'll hit up Earthlink as well, and post if I get anything.
Thanks for the replies!
Grey_girl
06-14-2006, 09:54 PM
I received a response to the email I sent Earthlink support. They want me to call in, giving me a long explanation as to why that's a better way to handle the problem. Uh, d'uh! I work in IT. Just give me the fix. I'll keep you guys posted.
Grey_girl
06-14-2006, 10:58 PM
Well, I called Earthlink. They are swearing up and down that there is no problem on their end. The more I think about this, the more I disagree. It's been a while since I had to support a mail server, but this appears to be an authentication issue. The $(usr) that is getting filled in reminds me of unix login prompts. The supervisor agreed that it appears as an authentication issue, but maintains that it isn't my account, since I can log in from a standard computer without difficulty. I could have told them that. I believe that if there was an authentication issue with Sprint, none of the web services would work. However, I suppose it is possible that the problem is on Sprint's end, possibly a problem in how they are communicating with Earthlink's servers.
I have now emailed eCare, but so far have only received the automated "your message has been received" response.
ARGH!!!! Fighting to be understood is as frustrating as the problem itself, if not more so.
insane42
06-20-2006, 03:02 PM
Well, I'm getting deer in headlights on this... :irked: Anyone else have any luck?
Grey_girl
06-20-2006, 03:20 PM
Actually, I've had a little.
I gave up on eCare emails, after receiving a reply that suggested I recheck my dial-up connection. :irked: However, when I called the problem in last Thursday, I got someone who took the time to listen to me, and they realized I knew what I was talking about. I was quickly escalated to a technician, who took a complete and detailed report. She couldn't promise anything, but I got off the phone feeling confident that I was understood.
On Friday I received a series of calls from Sprint tech support. They acknowledged that there is a current authentication problem with Earthlink and that they are working with them to resolve it. The woman suggested that I use Sprint mail to pop off of Earthlink, but I said then that I didn't want to do that, since it removes mail from the Earthlink server. The woman called back within the hour with explicit directions on how to configure my Sprint mail to leave mail on server (done on the website). Unfortunately, they had no estimate of when the problem would be fixed, and as of this morning, it's still down. That's still problematic, but the acknowledgement made some difference for me.
Now if I could only get the Sprint PCS mail on the phone to show more than the first page of a particular email.
phone-a-holic
06-20-2006, 03:33 PM
i was told by sprint tech support that they are having problems with the vision service therefore, earthlink email is also out.
insane42
06-23-2006, 10:42 PM
At least y'all are getting somewhere. My support chat w/ Earthlink came up with "it's Sprint's problem", and I'm waiting to hear back from Sprint.
FWIW, I went to the URL for the shortcut (http://sprintpcs.earthlink.net/mymp) on my laptop, and it let me log in just fine.
Hope they get it straightened out soon!
deepisland
06-30-2006, 10:31 AM
I still can't use Earthlink on my phone. Is everyone else still having problems?
insane42
06-30-2006, 10:47 AM
I still can't use Earthlink on my phone. Is everyone else still having problems?
Still no luck here either. I'm going to try and give Sprint another call today when I get a chance. This is annoying! :frustrate
schminema
07-01-2006, 11:03 AM
I am having the exact same trouble, after being able to retreive Email on the phone for years. Please let us know if you are able to find the source of the problem. I believe it has something to do with an update of the Sprint system, and I'm wondering if there's any way to go back to the last version?
insane42
07-01-2006, 10:37 PM
Just an update for everyone. I called Sprint tonight to have them fix a messup on my bill, and decided to hit up tech support.
I was transferred to a very nice rep (Jim) who listened to my issue, and agreed that it was a network issue, not a phone issue. He also went on to say that Sprint has had similar issues with Yahoo and MSN in the past, and everyone keeps blaming each other until "eventually" it's fixed.
He escalated the issue to network support, and issued me a trouble ticket. He said the estimated time to resolution was 51 hours ( :confused: ) Don't know where that number came from... We'll see if a tech calls me back!
Grey_girl
07-05-2006, 10:40 AM
When the Sprint Rep called me back, she was careful not to mention a resolution time.
All I can say now is that this is really becoming annoying. I bought my A900 and subscribed to PV with the express purpose of using Earthlink email on the device. Also, it's not as if I was trying to use another email service, outside of what they have offered successfully for years - this is one of their standard menu prompts.
insane42
07-05-2006, 11:02 AM
When the Sprint Rep called me back, she was careful not to mention a resolution time.
All I can say now is that this is really becoming annoying. I bought my A900 and subscribed to PV with the express purpose of using Earthlink email on the device. Also, it's not as if I was trying to use another email service, outside of what they have offered successfully for years - this is one of their standard menu prompts.
Same thing here. On my return call, the rep said that she was going to close my ticket so I wouldn't get phone calls every 2 hours, but that she was going to link it to some kind of master ticket or something. She had said that they were "working with the vendor", and there was no ETA for repair. :irked:
You think they'd be able to remedy this situation much more quickly than 30+ days! I work in the computer industry, and if one of my systems stops responding properly, I've got to get it working again within minutes, not months!! :frustrate
Grey_girl
07-06-2006, 11:02 AM
Insane, they linked me to the master ticket as well. And you're right - I'm in the computer industry as well - I would have been hung out to dry if I let a key system like this go down for this long.
That's it. I'm calling cs. I want a rebate on the vision service. Although I fully anticipate being told that I'm not entitled to one because there are other ways of accessing my mail, it doesn't hurt to ask.
insane42
07-06-2006, 11:10 AM
Insane, they linked me to the master ticket as well. And you're right - I'm in the computer industry as well - I would have been hung out to dry if I let a key system like this go down for this long.
That's it. I'm calling cs. I want a rebate on the vision service. Although I fully anticipate being told that I'm not entitled to one because there are other ways of accessing my mail, it doesn't hurt to ask.
Good luck and GodSpeed!! :bang:
Grey_girl
07-06-2006, 11:50 AM
ARGH!!!!!!!
This rep seemed to have no ability to think past the script. Did I remove the battery? Did I call Earthlink? It was so bad it leads me to believe that nothing from my earlier discussions was recorded in the account. The guy couldn't even find a reference to my earlier call.
So he opened a new trouble ticket. Which of course, means they can't give me a credit because the issue is pending. But he sure did want to help me with a month's free text messaging and adding a new line to my account!
I wish one of the sprint techies from the forums could jump into this discussion, because this is getting ridiculous.
teksport
07-07-2006, 12:25 PM
Here's how that happens and why it isn't a snap to fix. We use portals to access content off our network. When the portal can't communicate with the content provider, you see errors such as this on your device. Because they are portal generated errors, as opposed to standard 67, 1012, etc from the regular network, and because some people sit around and play rather than spending time learning their jobs, you run into "techs" that have no clue.
Because this is something that cannot be corrected by an individual tech, a ticket is opened and dispatched to the group the interacts with content partners. When enough individual tickets are opened, it becomes a service alert. The linking deal is just a way to expedite ticket creation. The more people that report the issue, the greater the severity level, which means that if it only affects 3 people nationwide, it won't get top priority; thousands of customer affected, much higher priority. The total shame of it is that when you guys call in you have to hope like heck you talk to someone with a clue.
Anyway, </rant>
The cause of such problems are often regional. We have a server that translates each page to fit the exact format of individual screens. When one of those goes haywire, some states have issues, others don't. Even weirder is that it can partially fail, causing certain phone models have issues, while others don't.
Best I can advise is patience. Yeah, it's a total pain when we get used to a feature and have it go away without explanation, but we'll get it working.
Grey_girl
07-07-2006, 01:52 PM
teksport, thanks for the reply.
However, based on the posts in this thread, I don't believe this problem is regional. Insane posted from Florida, and I'm in NYC. A couple others posted from other places as well, and I tried the service while I in Milwaukee, WI over the weekend.
Sure enough, I did receive a call back today saying that my problem is related to a bigger issue, and that many users are affected.
So... anyone have suggestions? I tried using third party email clients on my A900 (MovaMail and Flurry) and they had issues. Are there any others out there? Will going directly to the Portal help?
4pipes
07-07-2006, 02:07 PM
teksport, thanks for the reply.
However, based on the posts in this thread, I don't believe this problem is regional. Insane posted from Florida, and I'm in NYC. A couple others posted from other places as well, and I tried the service while I in Milwaukee, WI over the weekend.
Sure enough, I did receive a call back today saying that my problem is related to a bigger issue, and that many users are affected.
So... anyone have suggestions? I tried using third party email clients on my A900 (MovaMail and Flurry) and they had issues. Are there any others out there? Will going directly to the Portal help?
I'm in California and have the same problem.
Grey_girl
07-07-2006, 02:15 PM
4pipes, thanks for posting as well. Your avatar says you're using an LG550, so now we know the problem isn't limited to the A900s.
teksport
07-07-2006, 02:43 PM
Right, this particular issue is a portal issue at the interface level, not regional. I just used this as a chance to expand on a broader topic of tickets and portals. Any workaround would require getting off the SPCS network prior to a particular gateway, the NGG, and allowing you to connect directly to Earthlink's mobile content server. We do the translation on our network, but now it's fubar'd. Not sure if they have a WML link to their mail. You might call Earthlink and ask how to access their mail from "any" phone, rather than tie it to this issue and get the same run-around.
You end up using the Go To URL link on your browser menu and typing in whatever address they give you.
Grey_girl
07-08-2006, 11:30 AM
I'm pretty sure that if I called Earthlink for the info they'd try to sell me their wireless service (they tried when I called them at the start of this mess). I don't want to subscribe to that, because I am supposed to be getting what I need with Power Vision, something I already pay for.
It's a good idea though.
teksport, you rock! Thanks for all the input.
phone-a-holic
07-19-2006, 03:07 PM
Does anyone have any updated information on this yet. i can access my earthlink/mindspring account from my cingular phone but not sprint. This is driving me up a wall.
Grey_girl
07-19-2006, 03:10 PM
Nope. I was told when I reported the problem that I wouldn't be contacted if the problem was resolved, that I had to just keep trying it.
Have you reported the problem to Sprint? It's a pain in the butt, true, yet all the complaints can't hurt.
4pipes
07-19-2006, 03:18 PM
For Fusic. Download Opera Mini and go to Earthlink.net, got to webmail and type in user id and password.........voila, email accessed.
phone-a-holic
07-19-2006, 03:22 PM
I filed a complaint. oh well i don't have opera mini. will it work on the katana
Grey_girl
07-19-2006, 03:28 PM
Works on my A900. I don't know if it will work on a Katana, sorry.
Thanks, Pipes.
phone-a-holic
07-19-2006, 03:30 PM
just went out to check and it doesn't show the katana listed. should i just choose one of the other phones
insane42
07-19-2006, 06:08 PM
For Fusic. Download Opera Mini and go to Earthlink.net, got to webmail and type in user id and password.........voila, email accessed.
Does Opera Mini support secure connections? At the top of the login page, it says it's not a secure connection, even though it's using https...
phone-a-holic
07-20-2006, 07:30 AM
still trying to get this to work. i will try it on the a920
deepisland
07-20-2006, 12:01 PM
Opera mini doesn't work well with Earthlink Mail. Hard to navigate.
I'm on the phone with Sprint tech support now. How clueless they are. I have been transferred 3 times about this.
insane42
07-20-2006, 12:10 PM
Opera mini doesn't work well with Earthlink Mail. Hard to navigate.
I'm on the phone with Sprint tech support now. How clueless they are. I have been transferred 3 times about this.
Good luck, and God speed!! This is nearing the 2 month mark!! On Aug 1, I'll be calling back screaming.
deepisland
07-20-2006, 12:21 PM
The "advanced" tech support says there is nothing else like this reported, even though I told him otherwise.
Said it's most likely an Earthlink problem and not there's, so it seems like they are doing nothing aobut it. He said, "just use the Opera browser".
I think I'm going to call back and cancel Vision, and maybe even Sprint.
insane42
07-20-2006, 01:05 PM
The "advanced" tech support says there is nothing else like this reported, even though I told him otherwise.
Said it's most likely an Earthlink problem and not there's, so it seems like they are doing nothing aobut it. He said, "just use the Opera browser".
I think I'm going to call back and cancel Vision, and maybe even Sprint.
That's total BS. I've got a case number for it... I'll call back tonight if I get a chance.
smccallrn
07-20-2006, 06:21 PM
I am also having this error and just hadn't taken the time out to spend on the phone with tech support until today. I never did get any resolution...so decided to check out the forum here. Whenever someone does find out what the problem is OR is able to access their email from the cell going another route....please post it.
For the record, the network service alert# on this is 795569. It was reported to Earthlink by Sprint on 22 June in communication# 13736924-060621. That info should help cut through vacuous tech support reps.
Grey_girl
07-21-2006, 10:49 AM
Susan, this is what I've tried:
Opera Mini web browser, accessing Earthlink's WebMail page. However, while it works, it is clunky (lots of scrolling), and I was unable to reply to messages. Good for reading messages and getting rid of them. Good to have the Opera Mini browser on your phone anyway. I use it constantly when I need to Google something and I'm away from a computer. Saves a lot on calls to directory assistance, for example.
Mail2Web - very abbreviated interface, only displays 3 messages at a time as a default (you can select "List all messages") I've been able to reply to messages with Mail2Web, but I've experienced outgoing mail time outs. One benefit is that since you're going to a URL, there's nothing to download.
FlurryMail (an application) and MovaMail - I didn't like either one. I don't know if the install was messed up or not, but both applications displayed oddly on my A900.
I'm sorry I don't have links handy for some of these downloads, but I'm sure they'll come up with a little Googling.
phone-a-holic
07-21-2006, 12:07 PM
i called tech support again today about this problem and they claim they have no clue about this no one has reported it. gave me a number and said someone would call me in about an hour and it has been an hour and no call. think it is time to call back now.
phone-a-holic
07-21-2006, 12:17 PM
well just as i was about to call sprint back they called me. told me that they have a master ticket already set up with this issue that was created in june and they are contacting their vendor about the situation and getting it resolved. caller stated she would close my ticket if i agreed to be put on the list with the others that are experiencing this problem. i told her yes. so we will se how it goes.
Grey_girl
07-21-2006, 04:30 PM
I figured what the heck and called again today as well. I got someone on the line who really knew what he was doing. He had no news for me, but suggested I wait a few weeks and call again. He said that after a while alerts can drop off their list of active issues although the ticket remains open and the problem unsolved. In response, I commented, "You want me to keep this on the radar then?" and he said that was exactly what I should do. So we should stay on their case about this. :indiff:
I called Earthlink this morning and ran some tests from different Earthlink mobile portals. A Tier 2 guy called back this afternoon for additional clarification (Ticket 113423493). He said the problem is not limited to Sprint and told me (cont.)
(cont.) ... they were hearing of it from biz customers. He assured me they would get to the bottom of it and said he would call me back. Let's hope so!
smccallrn
07-24-2006, 08:33 PM
Thanks for the info on the mini browsers. I downloaded the Opera Mini to my Sanyo 4930. Seems like a neat "program." I was reading on the forum of the Opera Mini.....and am now wondering if it is a free item? I was able to access my Earthlink email this way. Thanks!
susan
deepisland
07-25-2006, 06:25 AM
In case anyone didn't know here is the mobile access for Earthlink.net
http://mobile.earthlink.net
smccallrn
07-25-2006, 07:10 AM
The earthlink mobile is what I have..just checked again...still no functioning email. Deepisland...are you able to access your Earthlink mail?
In case anyone didn't know here is the mobile access for Earthlink.net
http://mobile.earthlink.net
That was one we tested last week with Earthlink TS as well, with the same error results. May be a character set edit that Opera circumvents.
phone-a-holic
07-25-2006, 07:33 AM
it doesn't work for me either.
Grey_girl
07-25-2006, 08:33 AM
Thanks for the info on the mini browsers. I downloaded the Opera Mini to my Sanyo 4930. Seems like a neat "program." I was reading on the forum of the Opera Mini.....and am now wondering if it is a free item? I was able to access my Earthlink email this way. Thanks!
susan
Susan, are you able to reply to messages? I can't do it on my a900. It won't show the characters.
teksport
07-25-2006, 04:40 PM
Just checked the ticket on this. It's still open, but a developer has sent an email on 7/22 to Earthlink with a "potential" fix for the software interface. Keep your fingers crossed. There's no info on how long the patch and deployment will take.
deepisland
07-25-2006, 07:49 PM
The earthlink mobile is what I have..just checked again...still no functioning email. Deepisland...are you able to access your Earthlink mail?
No I'm not. I tried the url I posted above with Opera and it will not work, it freezes Opera.
If I go to the "regular" Earthlink site to check mail it works, it's just the mobile part that is a problem.
not so techy
07-29-2006, 03:12 PM
I have spent much time going back and forth with Sprint and Earthlink, most of which is them denying the problems exists (and if it does, it is the other's issue). I really benefit from accessing my Earthlink email on my Speint cellphone, but that is now IMPOSSIBLE. I sent detailed email to earthlink - no response.
What can be done??
-Lisa
This is the e-mail I sent to earthlink, which got no response:
The Problem: I can no longer access my Earthlink e-mail from my cell phone
(Sanyo Model VM4500 phone - Sprint PCS service). The problem started about
a month ago - previously it worked fine for over a year. My access to my
Earthlink e-mail on my cellphone is on a web page designed for the cellphone
(very minimal).
When I try to log-in I get the following error message: Log In Error The
email address entered does not correspond to a valid Earthlink user account.
Please try again. To sign up for an Earthlink account, please call 1
(800)(890-6356. Enter Email Address - [already in the blank box is:
$$(usr)]
However, that error message is IN ERROR; my log-in (earthlink e-mail
address) is correct, and I am albe to log in with the same email address on
my desktop.
Thank you for sending me the below information. As you suggested, I called
Sprint back, and tried to get them to assist me with entering the settings
you listed below, but Sprint insists everything is in order on their end -
that there is nothing wrong with my cellphone based web access (they are
correct - everything else works fine with my web brousing on my cellphone),
so itlooks like it is something for Earthlink to take care of. I have made
several calls to both Sprint and Earthlink about this problem. Every time,
I am sent to the other, but no resolution...
I have tried re-entering my e-mail address, re-starting my phone's brouser,
deleting cookies, taking the battery out. I have tried to log on using the
same model phone of another person, and a different model phone, and I get
the same result.
Please help me solve this problem.
Thank you,
Lisa
insane42
07-29-2006, 04:02 PM
I think I'm gonna cry...
teksport
07-29-2006, 04:07 PM
Lisa, and all. There's not a thing you can do to access it from your device other than the workarounds posted in this thread (and elsewhere) It isn't a device issue. It's all about the web portal and there is a ticket open on it. See my previous post. I will check again on this ticket at the beginning of the week, but even if there were a fix emailed to Earthlink for their mobile service, depending on the severity level (in their eyes) of the problem, it may not recieve immediate attention. Sometimes what works fine forever gets hosed when a provider does a software upgrade. I had to recode a bunch of pages when my company upgraded to PHP 5, for example. What worked fine under the previous release returned errors with the new. Everything isn't backwards compatable, and this sounds like one of those situations. Unfortunately, Sprint can only bring it to Earthlinks attention and it's up to them to patch it. And don't be surprised if their support staff (or ours for the matter) are unaware of the issue. Back end stuff doesn't usually make it into mainstream solutions that they have access to, especially when it's a patch deal.
insane42
07-29-2006, 05:08 PM
Can I still cry though? I perfectly understand what you said... It's just VERY frustrating pushing a button every day to turn a light on. Then, one day the light doesn't come on and nobody will fix it. Now, the hall is dark, and the workaround of a flashlight is annoying, 'cause the batteries keep dying and it's a crappy flash light.
Grey_girl
07-29-2006, 10:18 PM
Is anyone using the Earthlink webmail page via Opera? I can read messages that way, but I can't reply to them. The page opens fine, but I can't enter text. When I try, no characters appear on the screen and the cursor just jumps around. I've got a Samsung A900. I also noticed some weirdness with Opera when trying to key in a zero. It doesn't seem to recognize the character as a zero, and I can't tell what it is because it only appears on my screen as an asterisk.
Any ideas are welcome.
deepisland
08-08-2006, 08:28 AM
Still not working.
Estee
08-08-2006, 03:11 PM
I had this problem after I switched to Samsung A840 in April. Sprint resolved it in a few days. Then it went out again in late May, early June. I've called several times, they filed a trouble ticket and said they would get back to me. I have not heard from them and each time I call they claim there is no history on my account of me calling in before. Until they delve deeper and see the comments.
So I agree with what some of you have said about Sprint tech support not being very thorough on their end. One tech did say that others had reported the same problem. So I guess we are all in a holding pattern until someone does something.
narf
08-15-2006, 12:04 AM
Haven't been able to log on to the Earthlink Portal for the last month. Even today sprint and earthlink are both denying any knowledge of the problem. Any key words or ticket numbers to use when complaining?
rejarvis
08-20-2006, 03:59 PM
After not being able to access Earthlink on my MM 7500 since the end of May and numerous calls to Sprint ( :bang: with nothing but a nationwide service alert # and no fix time) I went with Verizon Wireless. Ahhhhhhhhhhhhhh! I can now access Earthlink and I don't have to go outside to make a call! I tried for months to get some sort of refund from Sprint ( 20.00 a month for web access and no Earthlink) to no avail, so off to Verizon. No more calling a rep for phone upgrades. I can do that by dialing *228 on my handset! Verizon has more options and my cost is a bit less than Sprint. :clap:
The bad thing about Sprint was that they didn't even seem to care that I was going with another carrier. AND they waived my 200.00 early termination fee. :scare:
I am glas I switched! :)
deepisland
09-05-2006, 09:27 AM
I noticed yesterday they took Earthlink off the mail sections.
Estee
09-05-2006, 09:45 AM
I noticed yesterday they took Earthlink off the mail sections.
So instead of fixing the problem, they simply removed it... thinking we'd eventually go away and stop asking them to resolve it.
insane42
09-05-2006, 10:57 AM
Lovely. ***?!?
deepisland
09-05-2006, 11:15 AM
I can't even log into http://mobile.earthlink.net with my phone. That was the url that Sprint used to use, but I will enter my e-mail and there is no other options to continue.
insane42
09-05-2006, 12:10 PM
I can't even log into http://mobile.earthlink.net with my phone. That was the url that Sprint used to use, but I will enter my e-mail and there is no other options to continue.
You have to hit the right soft key, then select OK. Still get the $(usr) junk though...
phone-a-holic
09-06-2006, 08:19 AM
you can get it to come through your sprintpcs mail account. if you set it up as "pop" it works. that's what i am doing.
here is the link i used to get it set up.
link to set up email (http://www.sprint.com/cdma/assets/pdfs/services_guides/email_web/spcs_mail_ug.pdf)
insane42
09-06-2006, 10:59 AM
Just what I need... Sprint filtering all my eMail for their amusement...
xfortrenox
09-07-2006, 03:42 PM
i tried the webmail today fromthe link i saved for it and it worked, i am hoping that its fixed
Estee
09-07-2006, 04:04 PM
i tried the webmail today fromthe link i saved for it and it worked, i am hoping that its fixed
You're right! Mine works now. wow... They still haven't put it back under Portals though. Luckily I still h ad the link saved.
Thx for the heads up! :clap:
insane42
09-07-2006, 06:03 PM
Not working for me. =(
What URL are you folks using?
xfortrenox
09-08-2006, 10:19 AM
http://sprintpcs.earthlink.net/m/menu#MN
thats what i have it should take you straight to a login sceen...just tried it again and its working
narf
09-08-2006, 10:45 AM
Yup, It's working again, only took them 6 weeks of finger pointing to make it work again
xfortrenox
09-08-2006, 11:02 AM
although interesting thing...when you click the link posted look at the bottom bar, it has a helio logo and links while the link above it is to the vision home...strange
insane42
09-08-2006, 11:26 AM
It works! URL I've been using it http://sprintpcs.earthlink.net/mymp.
Didn't work yesterday, but it's working now!
deepisland
09-09-2006, 09:26 AM
Working for me also. Thanks.
sbiz
09-10-2006, 05:38 PM
For the record, the network (#) service alert# on this is 795569. It was reported to Earthlink by Sprint (#) on 22 June in communication# 13736924-060621.It's a disgrace that it has taken this long to fix some coding. It's a greater one that Sprint's response was to put each of us through a bunch of generic bogus solutions like deleting cookies rather than posting a statement for all tech support reps to read explaining that they were working with Earthlink to resolve it. Then simply taking Earthlink off the Sprint Vision menu. I'm curious how long it will take for them to put it back on.:rolleyes:
insane42
09-10-2006, 07:18 PM
I agree. Regardless of the size of the corporation, who is involved, or the extent of the issue, why is it so hard to take ownership and be responsible for solving a problem in an agreeable amount of time! It's horrendous that companies spend so much attention and money on advertising, and leave the backend a hollow shell...
smccallrn
09-18-2006, 02:11 PM
I have finally found it! On my Sanyo 4930....Under the "Messaging" option on the cell phone (not internet selection), listings include: pcs mail, aol, msn, yahoo, EARTHLINK!, other messaging. That simple. Going a different route, I also got the $(usr). Not now. Yeah!
Grey_girl
10-29-2006, 11:16 AM
Sorry to necropost, but I'm still having a little problem with this.
I can't seem to send messages. I can use the quick message feature, but if I want to compose an original, it doesn't work. This happens with both original messages where I enter in the recipient and with replies. When I select "body" from the pull down menu, I get the "To" line. Using webmail via Opera doesn't seem to help either. If I use that to reply, when I try to enter text, the cursor just jumps on the screen.
Anyone else having this problem?
insane42
11-02-2006, 09:26 PM
Sorry to necropost, but I'm still having a little problem with this.
I can't seem to send messages. I can use the quick message feature, but if I want to compose an original, it doesn't work. This happens with both original messages where I enter in the recipient and with replies. When I select "body" from the pull down menu, I get the "To" line. Using webmail via Opera doesn't seem to help either. If I use that to reply, when I try to enter text, the cursor just jumps on the screen.
Anyone else having this problem?
I'm having the same issue. Whenever I try to enter the subject or the body, it just takes me back to the To: entry. :indiff:
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