SERO talk and unofficial SERO FAQ Pt. II

[theChosen1G]

Note: This is a continuation of this thread:
http://www.sprintusers.com/forum/showthread.php?t=90224
-----------------


[If any information is offbase, please have a mod edit the post. I felt that making a one stop thread would help with the searching and finding answers]

Took me 5 calls to Customer Service to get a rep who knew how to do it.

To obtain SERO there are a couple ways:

1. Call in to *2 with your cell phone (outlined below)
2. Sign up with new service thru the SERO site www.sprint.com/sero

Thru Customer Service:


call *2
Press your language option
say speak to a representative

***BE VERY VERY NICE but firm***

-This will extend your contract for 2 more years.
-Tell him/her you wanted to switch plans and a friend who worked at sprint recommended one to you.
-Mention SERO and that it suits your needs.
-Smile, cross fingers and hope they can do it.

-If they refer you to site, kindly thank them and call back. My verbage around this was Inphonic wants me to cancel my current number. My number was important for business reasons so I couldn't go that route. I mention that I know a few others who went thru CS to get it done. ***For what it's worth, the rep who did mine did not even mention any of that. They said "Okay, what plan do you want?" "Great, I see it right here. Let's set you up!"***

You'll know within the first few minutes if they can pull it off by how they react and the feeling they convey over the phone. The rep I got was VERY confident and had been working for Sprint for 3-4 years.

SO FAR, I've had a male rep switch my plan and heard of another male rep from another SU member who got SERO did there plan change. That's not to say that the female reps can't do it, I just have not heard of any so far. [This note is no way meant to be sexist, just stating obvious facts.]

Okay, so if the rep needs help (as some have NOT heard of SERO yet) direct them to the site listed above. For me, I assumed that if they haven't heard of it, it's a small chance they know how to manipulate the system in a way to get you the plan if you are an existing user.

Process (should be self explanatory, just tell them the plan and features you want, ALONG with what benefits you have already and want to keep).

Some of the things I'd kindly ask the rep to note IN YOUR ACCOUNT, just in case something goes wrong (that's how I phrase it):

Notes:

-Can upgrade or downgrade to the other SERO plans later
-Picture Mail and Video mail free note
-EVDO note that will allow you to switch to an EVDO plan (If you have a Non-PV phone and plan on upgrading later)

That's the steps I've taken to get the plan. I'm not 100% sure I'll get it as I have to wait until my next billing cycle to see the changes.

Some false assumptions as other members currently posted they have gotten past that situation:

-Have to get a new number
-Only for new activations
-Can't have business discounts
-No other promos can be applied

If you have anything you'd like to add, please post!


::::::::::Mods, would this be worthy of a sticky?::::::::::

[gregor]

one--can you switch to the SERO plan (I currently have a F&F 800FP) or is it only for new acts.?

[theChosen1G]

gregor:

Here's my post when I JUST got the plan, you'll find your answer there :).

http://www.sprintusers.com/forum/showpost.php?p=879493&postcount=140

Please post any questions in the other threads if at all possible.

[Rinnegato]

Seriously, ONE email to ecare and the rep converts all your lines over in one swoop?

Maybe I should ask for the phone upgrades and the SERO plan at the same time for my two lines or would that be a bit much?




BTW, Thanks to Whomever donated to me so many SU$.
Oh uh, that was me :deal: I "accidentally" gave you 1750 SU $ too many, could you send em' back my way? :hee: Just kidding Google

Yeah but an email to eCare does help out big time! They are pretty good at getting it right without all the hassle...

[abluesguy1990]

You won't lose those. Trust me I have SERO and similar discounts.

[tygger]

N/m

[opfreak]

Got my three shared lines converted to three separate SERO 500 plans. Kept business discount, phone numbers and they added 500 SMS for free. I'm pretty excited about the plan. I tried to get the SERO plan over the phone with no luck, but first email to ecare got the job done. Thanks to everyone for the tips and good luck to everyone still trying.


any chance you can show me a copy of ur leter? i'm getting no love from sprint in switching from family to sero and keeping my numbers.
thanks

[hotnspicychic03]

Has anyone in an affiliate market gotten sero??? I would like to get the 1250 sero plan....

[john_kc]

any chance you can show me a copy of ur leter? i'm getting no love from sprint in switching from family to sero and keeping my numbers.
thanks

I just told them that I heard about SERO from a friend that works at Sprint (true by the way) and I would like to have the three lines on my family plan switched to separate lines with SERO without changing numbers. The email I sent was pretty straight forward. Got a message back pretty quickly saying they would make the change for me. It was all pretty painless. Much different experience than talking to the phone reps.

[TechGuru]

Has anyone in an affiliate market gotten sero??? I would like to get the 1250 sero plan....

You'll need to use an address in Sprint's market and have your number changed to that area most likly. My number is 350mi away from where I live, lol.

[Rinnegato]

You'll need to use an address in Sprint's market and have your number changed to that area most likly. My number is 350mi away from where I live, lol.
Oh wow! I didn't know that you had to change your #, 350 miles is far hehhe

Thats cool though :tu: Saving lots of money for a cool plan!

[nydoofus]

I got the SERO 500 plan about two weeks ago. Three attempts via eCare resulted in failure. Finally got someone on my third call to *2. I actually called at 2AM EST and the lady was very helpful.

[murf_durf]

I tried to transfer to the sero and hte lady was like im sorry to inform you that its not available in your area BOOOOOO

[abluesguy1990]

You have only a 90 day window to change you SERO plan once you have one from one that is lower or higher, after that you have to sign a new agreement.

[abluesguy1990]

You have to get 2 seperate SERO accounts

[boowooh]

I'm so sorry to hear that. It's a great plan. Maybe you can use another address? You just really need it for billing purposes, you can even change it to paperless billing so you won't receive anything in the mail. Do everything online.

[murf_durf]

I have an existing plan and want to change not available in the Bartonville IL area but peoria and bloomington both no goes any one from close to around here no an area that would get me through and how to go about changin this stuff thanks

[james2K]

I feel ya there, we're in an affiliate market and I'd love to get line 2 onto SERO but to no avail. I already have a good plan for me tho... :)

[onemistresss]

I GOT IT!!! I GOT IT!!! Through Ecare no less! Thanks to all of you who posted that you got it through ecare. A word to the wise, if you're going to try to go through ecare you'll have better luck during the day. There's a woman that works at night who will tell you you can't get it unless you do it through the site. But during the day, the ecare people are so nice and helpful!
I am so excited!!! I love sprintusers. :hug:

[engine16]

Onemistress did u email them or phone call?

[Tigrrre]

im thinking i might jump on SERO, i just hope i can attach PAM to it..

[Meanie]

I think I had it the easiest.

I've e-mailed ecare, stating that I am with sprint for a while, heard of SERO plans, would love to get one, but don't know anyone there. I got a reply pretty much saying "Sure, no problem, reply to confirm"

[Tigrrre]

wow, much luck.

[onemistresss]

Onemistress did u email them or phone call?

Hi! I emailed them yesterday stating that I was told that there was a plan called SERO 300 that would better fit my needs that the plan I currently had. My reply email from ecare told me what the plan included and then he asked me to email him back if I wanted it and didn't mind renewing my contract. :deal:
To make a long story short, I replied this morning stating I didn't mind renewing and then the rep emailed me to let me know my new plan would start tomorrow (my month begins the 17th of each month anyway).

It was totally painless!
Good luck!

[misskissy]

Yes, when I say a dozen, I mean that literally, and it may have been a bit more than that. But I finally got my SERO plan!!! I tried a lot through *2, and most of the CSR I spoke to hadn't even heard of SERO, I had to give them the website. Most of them gave me the same story:
1. You have to be in the market for a NEW service plan (i.e. not be a current customer)
2. Have to be an employee (even though its called the "employee REFERRAL program")
3. Have to change your number

However, I was given the number to the business department and decided to give it a try, seeing as how I had spoken to CS and kept getting the same story :frustrate (BTW, the number was 888-876-8381, this is where I finally got success). So I spoke to the guy and told him that I wanted some information on how to switch to a SERO plan. He knew about it, but vauguely. As I told him that I was referred by a Sprint employee, he was about to tell me that it was only for employees. But as he kept on reading the information he pulled up, he noted that it said "requires new or RENEWAL of a 2 year contract", which obviously means that current customers are eligible. Lo- and behold, I've got SERO! :headbang2 So now my plan is:
001. 500 adjustable anytime minutes
002. Unlimited night and weekends
003. Nights starting at 6 (email ecares for that one)
004. 500 free texts (again, ecares)
005. Unlimited Power Vision (inc. unlim. picture mail)
006. Unlimited mobile to mobile
All for $30.00 a month, $5 bucks less than I was paying, and I had no vision, 200 less minutes, no texts, and nights at 9.

So there you have it. For everyone saying, "Lord, I'm giving up", DON'T. It's worth it. It just takes a little bit of time, patience, and persistance. Good luck. :fingers:

Hope this helps. :tu:

[Ced91071]

I got SERO on my Sprint line WITHOUT being a new subscriber but DID NOT get it on NEXTEL as a new subscriber. I may be porting the Nextel line to Sprint in the next couple of days...................

[YungDhurt]

Can you walk in the store and get this plan? I'm paranoid about getting a rep with a language barrier over the phone...

[Katalyst]

Can you walk in the store and get this plan? I'm paranoid about getting a rep with a language barrier over the phone...
Nope. I tried before and the in-store guy pretty much pushed away all my SERO printouts I had and said if the plan isn't in their little pamphlet, he can't give it to me. I then called customer service from inside the store and got switched to SERO on the first try.

[tnman]

Do the SERO plans cover family plans with 2 lines??

[JSMZ]

Do the SERO plans cover family plans with 2 lines??


no, it has to be two seperate lines

[tnman]

ARGHHH, Back to plan A then - Thanks!!

[engine16]

I emailed ecare last night and now have the SERO on both phones SERO500 and SERO1250 + 500 msg,n&W @7

[shorty]

i have a quick question for those of you that have already gotten your first bill on sero. has anyone been given strange credits? my sero plan started on march 3. i looked at my current bill online, and the only thing i owe is taxes.

Monthly Service Charge $30.00
Nights Starting At 7pm 5.00
$35.00
500 Sms Messages
Mar 3 to Apr 2 $8.00
500 Sms Messages
Feb 21 to Mar 2 2.86
Unlimited PCS Vision
Mar 2 to Mar 2 0.00
Power Vision Plus Pack
Mar 3 to Apr 2 20.00
Power Vision Plus Pack
Feb 14 to Mar 2 12.14
Equip Prot $3 Ins. Premium & $3 Serv/rpr 6.00
Promotional Credits
PCS Courtesy Discount -$4.20

Total $79.80

Promotional Credits
7pm Night & Weekend Credit -$3.94
Other Charges
Handset Upgrade Fee $36.00
Other Credits and Adjustments
Power Vision Free 1st Month -$30.54
PCS Monthly Discount -8.40
Activation Fee Credit -36.00
Sms Credit -8.00
Service Credit -28.92
-$111.86

everything seems to be credited back weird. and i have no idea why i would owe nothing but taxes. i thought it might be because i was supposed to receive a $50 service credit, but the rep told me that wouldnt be applied til next month's bill.

[Norwester]

I signed up with Sprint in Feb and paid $80 + tax for my phone and they credited that back to me. I just switched to SERO this week. Email from ECare said they couldn't help me as they aren't set up to do that,:confused: but first call to CS,I was transferred to the Business Dept (1-888-876-8381) and the lady took care of it in maybe 2 minutes total. :clap:

[Morphine10]

I have read numerous posts and am new to the site but, if you follow the links provided by users of this site to the sprint sero sign up all you seem to need is a sprint employee's email. I actually have a friend that works for sprint in Ft. Collins, Colorado and here's the magic formula to get a sprint email. It's the initial of the first name, the middle initial, and the last name @ sprint.com, (all provided on a business card they'll give you if you go talk to them. jkrowlings@sprint (madeup)

[FlameOut]

I just sent an email to ecare asking about the SERO plan on my 6th (and seperate) line. Currently on that line I pay $35 for 300 min FF plan, $15 for unlimited SMS, $20 for power vision and $5 for 7pm N/W, so that is over $80 a month, and even with my public safety discount, I'm still paying over $65 on that one line! So I have nothing to lose, and everything to gain my trying for a SERO plan. I just hope I can get it on my first try.

If worse comes to worse, I'll just cancel that line, pay the $150 or $175 early termination fee (whatever it is) and get a new line on the SERO plan. Not sure what the total charges are on the new plans, but I asked about the $30 - 500 min plan.

[EliteABombAZ]

I just got off of *2 and the rep was more than willing to change me to "the plan that my 'friend at the Sprint store' told me about." But he couldn't find it in the computer! :weeping: He genuinely seemed like he wanted to do it for me and wasn't yanking my chain.

[BigCat]

ok guys you have to stop with the *2 #
I tried it today for the first time and I spoke to 10 reps. none of them new.
I suggest no one to bother then anymore.

I called through the business line my company gave me and everyone there REALLY know sprint inside out including sero. I called 3 times all with success, but i was waiting for my treo to get here before going sero.

[VibrantRedGT]

Mine is suppose to go into effect on April 7th. Hopefully they come through. I don't want to call them and spend hours on the phone.

[dailo]

I've been reading through all the Sero threads and cannot seem to find this information. I am currently a Cingular customer and thinking about switching to Sprint.

1. Is it possible to get SERO with a new plan?
2. I was told in California, I could roam onto Verizon towers without being charged??
3. Can I used my phone as a modem with the $30 Sero plan, with the "unlimited web access".
4. Do SERO plans applicable to any phone discounts?
5. Does any discounts applicable on top of SERO? (seen conflicting arguments to this question.

Thank you very much!! I look forward to becoming a Sprint user!

[JosephBlowinsky]

I've read through most of the SERO threads, but I hadn't seen anyone ask this..

I've been a Sprint customer for three years, I have a Fair and Flexible Family plan with two lines, one for me and one for my son, costs $79.99 per month before taxes, etc. We don't have any Vision or Text Messaging or Picture Mail or Video Mail or any "extras" on our plan. I have a Sanyo MM-5600 and my son has a Sanyo PM-8200 that we've have for about a year.

So anyway, we've always wanted to have Vision, and all the bells and whistles for our phones, but with two lines and those options costing extra per line it would be really expensive.

So, now with the advent of the SERO plans which seem to include Vision and Picture/Video mail, etc for free, I'm thinking about converting to two individual SERO plans instead of my current Family two-line plan.

Anyway, is there any provision when converting to a SERO plan for getting new phones along with the deal for an existing customer? Seems like it's easy as pie for a new customer when you look at the www.sprint.com/sero/ website, but I hadn't seen anyone talk about doing that as an existing customer..

Or should I take care of getting the two phones set up on their own individual SERO plans first, and then talk later about upgrading to a Samsung A900, A920 or A940?

Just wondering if anyone else had experience with my situation..

[MidwestDrummer]

ok guys you have to stop with the *2 #
I tried it today for the first time and I spoke to 10 reps. none of them new.
I suggest no one to bother then anymore.
You couldn't be more wrong. I caled *2 and was converted to a SERO plan by the first rep i spoke with. *2 absolutely works, and I recommend others use it as well! :headbang2 :music: :headbang2

[Sonin66]

its basiclly a pull of the straws. you might get a rep that knows exactly what your talking about, and you miight get a rep that doesnt. all you can do is keep calling until someone knows what your talking about

[Scrumptious]

its basiclly a pull of the straws. you might get a rep that knows exactly what your talking about, and you miight get a rep that doesnt. all you can do is keep calling until someone knows what your talking about
:good: Mods please add to 1 of the many other SERO threads...

[Rinnegato]

I just got off of *2 and the rep was more than willing to change me to "the plan that my 'friend at the Sprint store' told me about." But he couldn't find it in the computer! :weeping: He genuinely seemed like he wanted to do it for me and wasn't yanking my chain.
I suggest going the email route... Go read some of the threads on here, you might get some good tips

[onemistresss]

I've been reading through all the Sero threads and cannot seem to find this information. I am currently a Cingular customer and thinking about switching to Sprint.

1. Is it possible to get SERO with a new plan?
2. I was told in California, I could roam onto Verizon towers without being charged??
3. Can I used my phone as a modem with the $30 Sero plan, with the "unlimited web access".
4. Do SERO plans applicable to any phone discounts?
5. Does any discounts applicable on top of SERO? (seen conflicting arguments to this question.

Thank you very much!! I look forward to becoming a Sprint user!
1. Yes you can get SERO with a new plan by going to the website and having an email address of a sprint employee.
2. Yes roaming is free on the SERO plan
3. They are "cracking down" on the phone as modem issue. you may want to search the forum about that.
4. Check the SERO website for the discounts ... SERO (http://sprint.com/sero)
5. Yes you can get discounts on top of the SERO plan. Once you have signed up and received your phone your best bet is to email ecare and try to get discounts. (You can do a search about that too).

Hope I helped!

[Meanie]

My success story is way too simple. I couldnt even believe it myself.

I simply sent an email to ecare, saying that I do not know anyone in sprint but would love to get SERO plan. I got back "No problem, we'll set you up, reply to confirm". In my disbelief, after a reply I called Sprint and confirmed that my plan will switch over to SERO at my next billing cycle. I did lose FIMF but will nag ecare to add it back when my plan goes in effect.

Now, this brings me to another question. I want to get this for my girlfriend. As an "existing SERO customer" am I eligible to add another SERO plan to my account and then transfer it to my girlfriend's name? or do I need to keep it on my name? Or should I just hope that a kind soul will set me up with a referral? What's the best way?

Thanks in advance

[FlameOut]

My success story is way too simple. I couldnt even believe it myself.

I simply sent an email to ecare, saying that I do not know anyone in sprint but would love to get SERO plan. I got back "No problem, we'll set you up, reply to confirm". In my disbelief, after a reply I called Sprint and confirmed that my plan will switch over to SERO at my next billing cycle. I did lose FIMF but will nag ecare to add it back when my plan goes in effect.

Now, this brings me to another question. I want to get this for my girlfriend. As an "existing SERO customer" am I eligible to add another SERO plan to my account and then transfer it to my girlfriend's name? or do I need to keep it on my name? Or should I just hope that a kind soul will set me up with a referral? What's the best way?

Thanks in advance

I wish my experience was as good. I have sent 4 emails to ecare, and this last one, I got the reply that they would give me the SERO plan, and free 7 pm N/W, but I would have to pay extra for unlimited SMS. They just needed the email of the Sprint employee, last 4 of SSN, phone number and address. I replied with the email address they requested, and gave them my last four of my SSN, my address and phone number. Received a reply saying they were sorry for the confusion, but they needed the SSN of the employee, along with their address and phone number, not mine.

Maybe I'll just go through the SERO website and switch plans and get the a900, even though I don't need it, and after I have the plan hopefully I can convince them not to charge me the $150 early cancellation fee, and still get my free 7pm N/W

[Wri23]

Could u get the loyal discount and other bonuses with the sero plan?

[sallenthornton]

I too was shut down.. I tried the ecare way and was sent this:



Dear.....

Thank you for contacting Sprint together with Nextel. I will be happy
to assist you regarding your concern about the SERO plan.

I understand that you wish to set up the account on SERO plan. The only
requirement for this plan is that a Sprint employee should refer you.
One more thing required to have this plan is that it can be put on a new
account only or atleast it should be a new line on the account. The
existing line cannot be switched to SERO.

So to have this option, you the required things are as below:

- Referral from a Sprint employee;
- It can be put on a new account only or atleast it should be a new line
on the account.
- Should be on an individual line
- A New two-year Sprint PCS Agreement on the account.
- All orders must be activated through the InPhoni website which is
loacted at the following URL: <http://www.sprint.com/SERO>.
- Select handsets will be offered through the website.
- Existing customers that want to switch to this plan are required to
receive a new phone number. Early Termination fees aply if the contract
is cancelled for the existing line on the account.
- Activation fee will be applicable.

We assure you of our best attention at all times.

Thank you for contacting Sprint together with Nextel.

Sherry S
Business E-Care
Sprint together with Nextel
"Where our customers come first!"

[onemistresss]

I wish my experience was as good. I have sent 4 emails to ecare, and this last one, I got the reply that they would give me the SERO plan, and free 7 pm N/W, but I would have to pay extra for unlimited SMS. They just needed the email of the Sprint employee, last 4 of SSN, phone number and address. I replied with the email address they requested, and gave them my last four of my SSN, my address and phone number. Received a reply saying they were sorry for the confusion, but they needed the SSN of the employee, along with their address and phone number, not mine.

Maybe I'll just go through the SERO website and switch plans and get the a900, even though I don't need it, and after I have the plan hopefully I can convince them not to charge me the $150 early cancellation fee, and still get my free 7pm N/W

Try emailing again tomorrow during the day. The guys on then are pretty nice about it. ...the social security number of the employee - they've got to be kidding!!! :laughing:

[onemistresss]

I too was shut down.. I tried the ecare way and was sent this:



Dear.....

Thank you for contacting Sprint together with Nextel. I will be happy
to assist you regarding your concern about the SERO plan.

I understand that you wish to set up the account on SERO plan. The only
requirement for this plan is that a Sprint employee should refer you.
One more thing required to have this plan is that it can be put on a new
account only or atleast it should be a new line on the account. The
existing line cannot be switched to SERO.

So to have this option, you the required things are as below:

- Referral from a Sprint employee;
- It can be put on a new account only or atleast it should be a new line
on the account.
- Should be on an individual line
- A New two-year Sprint PCS Agreement on the account.
- All orders must be activated through the InPhoni website which is
loacted at the following URL: <http://www.sprint.com/SERO>.
- Select handsets will be offered through the website.
- Existing customers that want to switch to this plan are required to
receive a new phone number. Early Termination fees aply if the contract
is cancelled for the existing line on the account.
- Activation fee will be applicable.

We assure you of our best attention at all times.

Thank you for contacting Sprint together with Nextel.

Sherry S
Business E-Care
Sprint together with Nextel
"Where our customers come first!"

Try again later. It seems like the female ecare people are harder about it than the males. I got it pretty much on the first try.

[Norwester]

I too was shut down.. I tried the ecare way and was sent this:



Dear.....

Thank you for contacting Sprint together with Nextel. I will be happy
to assist you regarding your concern about the SERO plan.

I understand that you wish to set up the account on SERO plan. The only
requirement for this plan is that a Sprint employee should refer you.
One more thing required to have this plan is that it can be put on a new
account only or atleast it should be a new line on the account. The
existing line cannot be switched to SERO.

So to have this option, you the required things are as below:

- Referral from a Sprint employee;
- It can be put on a new account only or atleast it should be a new line
on the account.
- Should be on an individual line
- A New two-year Sprint PCS Agreement on the account.
- All orders must be activated through the InPhoni website which is
loacted at the following URL: <http://www.sprint.com/SERO>.
- Select handsets will be offered through the website.
- Existing customers that want to switch to this plan are required to
receive a new phone number. Early Termination fees aply if the contract
is cancelled for the existing line on the account.
- Activation fee will be applicable.

We assure you of our best attention at all times.

Thank you for contacting Sprint together with Nextel.

Sherry S
Business E-Care
Sprint together with Nextel
"Where our customers come first!"

I got the same Email when I tried Ecare. I called #2 and the rep transferred me to the Business dept (1-888-876-8381) and I was hooked up within 5 minutes.

[FlameOut]

Try emailing again tomorrow during the day. The guys on then are pretty nice about it. ...the social security number of the employee - they've got to be kidding!!! :laughing:

I'm wondering if I might be better off just transfering my number and account from the SERO web site, and getting the new Samsung a900 for $199, and then sending the email saying they won't charge me a cancelation fee and also offered me the free 7pm N/W. Don't really need the phone, but for $199 I guess it's a good deal

[ghostdgnn]

I have been a sprint user now for 2 weeks exactly, and I must say, I love this site. I did a simple search for A900 background on google, got to this site, and wow did i find a large storage of information i never even knew about. I have seen sites like this for smart phones, but never for a company in general. I usually try howardforums but this site rocks so much.

I found out about sero on this site, asked my friends who work at sprint and got more information and in combination of this site and them i was able to get onto sero. I transferred 5 lines from Verizon onto sprint a week ago. It took about 40 calls to *2 but i eventually got all 5 lines converted into sero. I was able to save 100 a month over my family share plan. The hard part is that very few people i talked to on *2 even knew what sero was, but instead of being like others i have read here on the site i talked about it with each one :P Better to inform the CS reps then to just hang up on them.

Eventually i was connected to a woman in the evening and she converted over all my 5 lines without asked a single question. It was switched over and in 30 min was on the website under my current plans for the account. I was very impressed. She even gave me free at 7pm, and free 100 txt msgs.

I convinced a friend a work with to switch to sprint as well, on her first try she talked to a woman who instantly converted her to SERO over *2 on her plan as well with the same stuff i have. I wish i was that lucky.

But so everyone knows now, i read that post that sofar only guys have been confirmed to convert to sero but now 2 woman have and did it fast, flawless and no questions asked... :P

[ghostdgnn]

oh and just incase my friend and i both had referrals for the SERO plan so hope no one thinks we were scamming the *2 reps... just was shocked that we didn't even have to use them... I had it noted on my account though the names.

[billybuns]

I am going to switch to sprint from nextel and add a few more lines. i went to the sero website a few weeks ago and was able to get in and choose a plan. now i go in and it says its not available in your area. whats up with that? i emailed ecare saying i want to switch over and add some lines and get sero and they told me i have to call this number i guess its telesales or something. will they be able to help me out or am i just SOL with sero in my area? why would it be there and then gone? i dont want to change my number but the other lines im adding ill need new numbers.
i would like to go to costco and get a phone cause they have a kickazz return policy but would i be able to get sero from there or is it only if i go through sprint? if i cant even get sero can i get some other discounts on a family plan or something? or at that point should i just go to costco and buy it? or can i just get it there to get the phone and change over to sero or try to get a discount on something else before the 14 days?

[Dubspoon]

Wirelessly posted (Mozilla/4.0 (MobilePhone MM-9000/US/1.0) NetFront/3.1 MMP/2.0)

does the $30/500 minute SERO disqualify you for "New For You"

[FlameOut]

Try emailing again tomorrow during the day. The guys on then are pretty nice about it. ...the social security number of the employee - they've got to be kidding!!! :laughing:

Tried another email to ecare. It's not looking good for me :(

This was the reply:

"I would like to inform you that your account will be billed the $150.00
cancellation fee, as your current agreement is not satisfied.

Please understand that we will not be able to verify the eligibility
without the name, phone number and the last 4 digits of the SSN.

Thank you for contacting us. Have a great day."

If I keep emailing ecare, wont they get wise to me and just flag my account or something?

[Sim-X]

ok, I have been with sprint now since 2002. I am out of contract and when I bought a new power vision phone, I got screwd and my old 10 plan with unlimited sms and pix, vision etc got removed. I got it back, but without the unlimited sms. Anyways, I am going to be sending an e-mail or calling to e-care about sero plan. Just wondering what extras I can get and should ask for, FIMF?? Unlimited sms, I heard this is next to impossible to get for free, but even at discount, 6pm night and weekends free? Just wondering what to ask for...

[Minutehog]

Dumb question, but how do you email ecare? Is this through the sprintpcs.com web site & click on contact us??
Thanks

[mistress_s]

Dumb question, but how do you email ecare? Is this through the sprintpcs.com web site & click on contact us??
Thanks
There is no dumb question---only dumb answers :laughing:.

Yes log into your account and then click contact us.

[mistress_s]

Tried another email to ecare. It's not looking good for me :(

This was the reply:

"I would like to inform you that your account will be billed the $150.00
cancellation fee, as your current agreement is not satisfied.

Please understand that we will not be able to verify the eligibility
without the name, phone number and the last 4 digits of the SSN.

Thank you for contacting us. Have a great day."

If I keep emailing ecare, wont they get wise to me and just flag my account or something?

:wavey: I'm sorry you're having such a rough time with this. I emailed them and was transferred with no problems. I got to keep my number and yes they did do the $150 early termination fee but then they also credited my account the $150. If you need a reps email addy I can give you one but I don't have their phone number or social (what rep would give that out???).
The sero site itself only needs the employees email addy so why would ecare need more than that. That sucks!!!!

[Minutehog]

How long do they take to email you back? I emailed eCare yesterday at about 4:00 PM & still have not received a response. Probably a bad sign.
Thanks

[mistress_s]

How long do they take to email you back? I emailed eCare yesterday at about 4:00 PM & still have not received a response. Probably a bad sign.
Thanks
Did you receive a confirmation email saying that your email was received? Even if you did at this point you should email them again. I have never heard of them taking this long.

[Jigga]

Ok this was the response I got from ecare....question is, should I send another email to ecare to see if another rep would honor it to me? Or will I end up getting the same rep as I did last time? Advice...

Thank you for writing back to me.

We have launched the Sprint Employee Referral Offer, also known as SERO.
Encourage your friends to switch to Sprint and give them a discount with
your employee benefit.

SERO plan is limited to:

- Sprint Employees (including Legacy Sprint and Legacy Nextel employees)

- Friends and Family of Sprint Employees (limited to a total of FIVE
referral activations)

Eligibility Requirements of SERO plan:

- Affiliates are not participating in this offer. You must be in a
Sprint Market to get the plan.
- Add-a-Phone is not eligible (cannot be shared with other
subscriptions).
- Must sign up for or renew a Two-year Subscriber Agreement.

Activation Details:

Friends and Family Referral Activations (new activations only)

- Employees can have up to five activation referrals in total across
both the CDMA and iDEN networks. The email address of the Sprint
employee who is referring the customer is required for employee
verification.

- All orders must be activated through the InPhonic web site which is
located at the following URL:

<http://www.sprint.com/SERO>

- Existing customers that want to switch to this plan are required to
receive a new phone number. Early Termination Fees apply if they are
within the contract period.

- The Activation Fee will be automatically applied by back-end systems
and will appear directly under the activation fee on the bill.

Please click on the above link to change your plan to SERO plan.

I will appreciate your support in this regard. Have a nice day.

Celvin
Business E-Care
Sprint together with Nextel
"Where our customers come first!"

[Rinnegato]

:wavey: I'm sorry you're having such a rough time with this. I emailed them and was transferred with no problems. I got to keep my number and yes they did do the $150 early termination fee but then they also credited my account the $150. If you need a reps email addy I can give you one but I don't have their phone number or social (what rep would give that out???).
The sero site itself only needs the employees email addy so why would ecare need more than that. That sucks!!!!
No wonder I saw that my account had a $150 termination fee, then a $150 credit on the same bill...

And the rep never asked for an email either when I switched to SERO...

Probably the rep just used their email? and did the whole termination/credit thing to make it valid?

I think that is really cool of them to help me out like that.

[darkblue]

Do the SERO plans cover family plans with 2 lines??


no, it has to be two seperate lines

i have two lines on my account and was able to successfully change both to SERO :headbang2 plan 3 weeks ago and will take effect on my next billing cycle, 1st week of april. my old plan was $50 500a/t shared minutes. so i decided to get the $30 SERO for $60 both is not bad bcoz of the SERO perks and i get to keep my loyalty and business discounts anyway. so i called just yesterday just to confirm the changes(as we all know there are issues on this) and make sure correct notes and plan details are there. so heres the weird part...

i was calling to confirm that both my lines have ben changed to the $30 SERO plan. i read over and over that SERO is not shareable. but the CS guy told me that i only have one plan which is the $30 SERO. so i freaked out. but later he told me that there were two lines and the 500 min is shared. so i asked him if both lines include free powervision(vid and pic inc), roaming, MTM, etc basically im getting the perk a SERO account has but with 500 min shared. so im only paying $30 for a SERO plan with two lines. could this be too good to be true??? i cant wait till my next billing cycle to see whats really goin on. :fingers: i'll update you guys later when i get my new invoice.

[Jigga]

so how long should we wait before trying eCare again, if we have tried once already and got denied?

[JosephBlowinsky]

Jigga, I received the exact same response when I tried to e-mail eCare .. have not tried again

[Jigga]

Jigga, I received the exact same response when I tried to e-mail eCare .. have not tried again

Yeah, I just sent an email to them just now....got my fingers crossed. Hopefully they respond back pretty quickly...with what I want to hear.

[Jigga]

OK, quick question...this was my first time sending an email while logged into sprintpcs.com. I logged in, then clicked contact us. I gave my email addy, topic, and message. When I clicked submit, the page closed out and I was brought back to the sprintpcs homepage, and no longer logged in. Is that how it works? I just want to make sure my email was sent correctly.

Usually I would just copy paste the ecare email that I sent a long time ago and sent it via my email address...

[FlameOut]

OK, quick question...this was my first time sending an email while logged into sprintpcs.com. I logged in, then clicked contact us. I gave my email addy, topic, and message. When I clicked submit, the page closed out and I was brought back to the sprintpcs homepage, and no longer logged in. Is that how it works? I just want to make sure my email was sent correctly.

Usually I would just copy paste the ecare email that I sent a long time ago and sent it via my email address...

Most likely your message wasn't sent. The Sprint page times out after a few minutes, so when I send them an email from the 'contact us' link. I will usually copy/paste what I write in the original email, log back in again and paste what I had previously written. It will let you know immeditally if your email was sent successfully. You should also receive a comformation email from Sprint with a few minutes that they have received your email and an ecare specialist will get back to you

[theChosen1G]

If I were you guys, I'd call. Less chances of a paper trail that a rep can deny you for trying so much.

*2 has worked TWICE for me. It took less than 15 calls total for both to be switched on seperate occassions. The rep took about 30 minutes setting it up due to the complexity of it, but some can do it.

[theChosen1G]

I got the same Email when I tried Ecare. I called #2 and the rep transferred me to the Business dept (1-888-876-8381) and I was hooked up within 5 minutes.

:good:

I REALLY would suggest this way. It's the fastest way to get it done if you have some time. eCare is MORE a luck of the draw than *2.

[Jigga]

Most likely your message wasn't sent. The Sprint page times out after a few minutes, so when I send them an email from the 'contact us' link. I will usually copy/paste what I write in the original email, log back in again and paste what I had previously written. It will let you know immeditally if your email was sent successfully. You should also receive a comformation email from Sprint with a few minutes that they have received your email and an ecare specialist will get back to you

FlameOut, you were right. It didn't go through. I just sent it again. This time it went through. I hate the 1200 character limit...I really had to cut down what I wanted to say. Hopefully it works, if not then it's the *2 method next. This is only my second email to them so my fingers are crossed...

[Demented]

:good:

I REALLY would suggest this way. It's the fastest way to get it done if you have some time. eCare is MORE a luck of the draw than *2.


i totally agree with thechosen1G if you want to get it done correctly....but when claire comes on, say "employee discount" and it will get you to the right people to be able to do the SERO plan. To me that would be the easiest way to do things since i spent 3 hours on the phone with sprint. i was transferred from department to department and finally ended up with Rentention and the Rep told me to call employee discount department. After 3 calls to that department they finally converted my plan over with all the perks intacted.

[MJordan23]

WOOOHOOO I got the sero....converted our 3 lines F & C $150 to 3 sero1250 for the same amount. It took 2 calls..the first rep I couldnt understand what she was saying, she was talking about the #REF. So I called back tonight and got tony. At first he gave "u gotta go via the website to sign up" I told him my friend said it was possible to do it without going thru the site. He put me on hold and checked it out and said he could do it. I didnt have to resign my contract AND I kept my numbers. HE was too nice. Didnt have to give my friends email either(although I had a legit one). I forgot to ask about my texts...had to call back. He had removed it.:( I had texting for $2.50. I will be writing ecare to see if we can get it back.

[Jigga]

Ok, took me three calls to *2 but I got switched over to SERO!!! Last rep that helped me was excellent...went over the details w/me a few times and made sure everything was correct. Best CS experience I have had. Mad props to CS rep Randy!!

Demented...thanks for the tip of saying "employee discount" that saved me so much time!!!

Ok here is what I got:
$49.99 Sero1250 AT
free roaming
free unlimited powervision(tried to get ultimate pack back but said it is not available for SERO)
free unlimited pics and vids
unlimited M2M
$10 6pm NW
$8 500 sms
$6 TEP

Total is $73.99 before taxes plus 23% for corp discount = $56.99 before taxes. I'm saving about $30 bucks from what I was paying before!!! Amazing...am I missing anything that I should have gotten that I didn't list?

Also, since I was only two days into my billing cycle, he added everything right away and prorated, rather than having to wait until my next billing cycle. He said that by doing this, that I would save a few bucks on my next bill. Is that true? how long before I can check my account on the sprint site to make sure everything is cool?

thanks to everyone here at SU, I will be saving money every month!!!

[snedman]

I was reading on a different forum, a guy that is on SERO received this email is it possible now????

SERO Shared?? (http://www.sprintpcs.com/pages/index_nqex.html)

Add Someone to Your Account
To add a phone call 1-866-288-1597

Unfortunately, Sprint is unable to process your request online. To take advantage of this offer, you must call 1-866-288-1597 by April 4, 2006. Sprint will honor this online exclusive offer including a $30 service credit, instant phone rebates and free activation.
Shop all Sprint PCS Phones > Shop all Nextel Phones >

Offer ends April 4, 2006. Two-year subscriber agreement with a new line of service required.

**Rates exclude taxes and Sprint Fees (including USF charge of up to 2.12% that varies quarterly, cost recovery fees up to $2.83 per line, & state/local fees that vary by area). Sprint Fees are not taxes or government-required charges.

Coverage, rate plan features, services, and phone availability vary by network. Nationwide Sprint PCS Network reaches over 250 million people. Offers may not be available in all markets. Offer requires a two-year subscriber agreement with a new line of service. Service Credit: Requires activation of a new line of service by 4/04/06. Service credit may be awarded in three installments and will appear within the first three invoices. PCS Add-a-Phone: Requires a minimum two-year Term agreement for each phone/line of service added (“Secondary Line”). The first phone activated on the service plan (“Primary Line”) and Secondary Lines may have different Term commitment end dates. If the Primary Line on the account is terminated prior to the expiration of the Term of any Secondary Line, a Secondary Line must move to the Primary Line position. Sprint Mobile-to-Mobile: Sprint Mobile to Mobile is only available on calls placed directly between separate Sprint PCS phones and most Nextel phones while on the Nationwide Sprint PCS Network (not through voicemail, directory assistance or other indirect methods). Excludes Nextel phones in certain markets. Excludes calls to or from Nextel subscribers in certain local markets -- call 1-800-SPRINT1 or see in-store brochure for availability in your area and nationwide. Sprint Mobile to Mobile is not available while roaming. Service Plan: $36 activation fee and $200 early termination fee apply to each line. A deposit may be required.
©2006 Sprint Nextel. All rights reserved. Sprint, the “Going Forward” logo, and other trademarks are trademarks of Sprint Nextel.
Your Privacy Rights Acceptable Use Policy and Visitor Agreement Copyright Notices Find a Store Contact Us
© 2006 Sprint Nextel. All rights reserved.

[laureltn]

Okay, I tried ECARE for Sero and just got shot down (very politely and kindly, but shot down nonetheless). I was thinking of trying *2. I have received an email addy from a sprint employee on another board. He has referred more than 5, however, so I don't know if it will fly or not.

If I call *2, I want to get my current off-contract plan switched to three separate SERO lines -- two 500 and one 1250 plan. It will still be about what I'm paying now. I'd like nights @6, but I will take them at 7 for now if that's all I can do. I'd like to keep our current two numbers, but if they have to go, so be it. We need three phones and will just work with whatever prices are available. Of course we'll sign 2-year contract and I'll set up autopay if that will help!

Any suggestions on what to do? I've paid overages on our plan for three straight months and SERO is something I think we can live with for a long time.

TIA!

laurel

[laureltn]

Update! Called my local Sprint store and the good folks there were so nice. The gentleman who answered the phone hadn't heard of SERO, but I told him what it was and asked them if they could hook me up. He gave me the name and email address of one of the local reps. I promised to do what I could to pay it forward by referring people to the store. Now should I go back to ECARE or *2?

[snedman]

Here we go, this is what I did...

1.) Passed on the eBay purchase. All of them required a plan of $50 for at least 1 month, then you could switch plans (Bad: Past 14 days cancel time, and most of the leverage for Sero is gone and perks... IMHO)

2.) Found a web site for the Treo 650 that didn't have the rebate information listed for the $149.99 price it offered for the Treo 650. http://www.lowcostcells.com

3.) Called around to the sprint retail stores until I found one that would match an authorized online Sprint reseller. He said I must bring the printout from the web site (had already printed anyway, only took 3 calls to different sprint stores, don't use the resell stores, only use actual Sprint retail stores)

4.) To make sure I got legitimate information for the SERO plan I told him I wanted to use him as a referral. He said that was fine. I told him I would get his number when I got there and signed up for the phone. Got his Sprint cell phone number and his legitimate e-mail address of course is on all their business cards

5.) Planned out when to arrive to the store, They close at 7 PM, so I made sure to arrive at 6:45, why? Less time to verify anything I brought about online prices, and more of a rush to get me out the door, without going through all the normal checks they do to discount a product


6.) Told him the online offer was giving free activation, he waived the activation fee.

7.) I asked him for his Sprint cell number, and took his business card and 3 other of the employees business cards.

8.) Went home and dialed the business department 888-876-8381 (because after looking through 5 different forums and answers to where to call, that seems to be the one that gets it done, consistently...) However, since they have limited hours M - F 7AM - 9PM, Sat 7AM - 7PM(accrding to the rep) I had reached the regular customer service center since it forwards you there after the business departments hours.

9.) So Saturday I call the business department number. It asks me for my cell phone number (don't put your own, put in the sprint employees telephone number -another thing I learned from reading different posts in forums, if you put your own number, it knows you are not a Sprint employee- when it asks for the password don't enter anything, it prompted me a couple more times, then I just hit 0

10.) A lady came on the line(Felicia) I informed her that I signed up last night, have active phones, with my old number ported, and I need to change to the SERO Coverage Phone Plan (don't says referral, because most departments will refer you back to #REF, thinking you want the $25 referral) She stated that she would need my telephone number. I gave her my number. She asked for the e-mail of the referring Sprint employee AND his Sprint phone number (they are becoming wiser, so make sure you get a legitimate phone number, another tip I got reading through all of these forums on SERO) If anyone wants a legitimate e-mail and telephone just e-mail me and I'll be glad to give you it. I will limit this to about the first 50 people, and then I'll update the post and remove the offer so I don't keep getting slammed with e-mails. snedman@fastermail.com If this helps you in any way please feel free to use me as your referral if you want...

11.) She said she would switch me immediately over to the SERO plan. I also asked that the protection plan be dropped from my phone.

12.) After about 10 minutes she said I was switched. (I never asked or stated what the plan entailed, so that once she switched me, I could ask her to read back what the plan covered) She stated the SERO plan exactly. However, she said that Picture Mail was not included. I informed her that according to the SERO details on the Sprint web site it was included free. She came back a couple minutes later and said that I was correct.

13.) I asked her what call center she was at. Felicia stated that she was at the Sacramento California Call Center.

Snedman

Good luck, hope this helps out someone.

[skoobz]

pardon my ignant self, but what the hell is sero that everyone is jabbing about?

[snedman]

Sprint Employee Referral Offer

Sprint Vision or Power Vision Included Free

Transform your wireless experience from functional to fantastic with features and content that are very visual, extra entertaining, and perfectly personalized.Customers who choose a Power Vision(sm) or Sprint PCS Vision(sm) phone will also receive:

- Unlimited Web access
- Unlimited email and instant messaging - AOL, MSN and Yahoo
- Unlimited Sprint PCS Picture Mail(sm) with Video Mail

Power Vision(sm) Phones available: Samsung A940, Samsung A900, Sanyo MM-9000, Sanyo MM-7500

Sprint PCS Vision(sm) Phones available: LG VI-125, LG PM-225, Samsung VI-A820,Sanyo VI-2300, LG PM-325, Samsung PM-A840, Sanyo MM-8300, Samsung MM-A880, PalmOne Treo 650
Unlimited Night & Weekend Minutes

Night & Weekend Minutes are used from 9 p.m. to 7 a.m., Monday through Friday and all day on Saturday and Sunday. If your Sprint PCS Service Plan does not include Night & Weekend Minutes, then minutes used during this time would count towards your Anytime Minutes. Night & Weekend Minutes are also shared between all phones on a Sprint PCS Add-a-Phone account.
Unlimited Mobile To Mobile Calling

Make and receive calls directly to and from Sprint PCS and most Nextel subscribers while on the Nextel national Network without using your service plan minutes. Excludes Nextel subscribes in certain markets.
Nationwide Long Distance

Long distance calls made on the Sprint Nationwide PCS Network are included in your minutes for no additional charge. International calling is not included.
Crystal-Clear Calls

Because Sprint has the largest all-digital, all-PCS nationwide network, you will enjoy crystal-clear calls while on the Sprint Nationwide PCS Network.
Voice Mail

Voicemail answers your calls and takes messages when you're not available. Voicemail allows you to retrieve your messages quickly and easily. Just press one button, check your voicemail, then press a button to return a call.
Caller ID

Caller ID shows you the numbers for most incoming calls, so you know who's calling before you answer. If you don't want to answer your Sprint PCS Phone, you can let the incoming call roll to your voicemail box. Caller ID works whenever your phone is on. It even works when Call Waiting alerts you of an incoming call. What's more, Caller ID safeguards your wireless calling privacy with Caller ID Block. When you initiate a call, you can decide whether your phone number is shown to the person you're calling. For maximum flexibility, you can activate Caller ID Block on a call-by-call basis or choose permanent call blocking.
Call Waiting

Call Waiting helps ensure that all your important calls get through when you're talking on another call. When you hear the distinct Call Waiting tone, glance at the Caller ID on your Sprint PCS Phone's digital display to see who's calling. Then you can decide whether you want to switch to the new call.
Numeric Paging

You can receive numeric pages on your Sprint PCS Phone instead of voicemail messages. When Numeric Paging is turned on, your voicemail will prompt callers to either leave a voice message or send a numeric page.
Three-Way Calling

Three-Way Calling lets you talk to two people at the same time. You can use Three-Way Calling even if you didn't start the phone call. (Airtime and long-distance charges apply for both of the calls in your Three-Way Calling party.)
Call Forwarding ($0.20/min)

With Call Forwarding, all your incoming calls will be forwarded to the phone number you specify—not your Sprint PCS Voicemail box—and you won't hear a single ring on your Sprint PCS Phone. You can activate and deactivate Call Forwarding as you need it—changing the forwarding number when the need arises. Each forwarded call costs $0.10 per minute, plus any additional long-distance charges.
Sprint PCS Directory Assistance ($1.40 per call, plus airtime)

Just dial 411 on your Sprint PCS Phone to access a variety of convenient services - phone numbers, driving directions, show times, restaurant reservations and more! For only $1.40 per call, plus airtime charges, you can receive up to three requests per call and be automatically connected at no additional charge.
Casual Text Messages ($0.10 per message)

Text Messaging is a global phenomenon which has changed the way people communicate. Utilizing the keypad of your phone as a "typewriter," you can create short messages from your phone or our website and send them to almost any phone in the United States while on Sprint PCS network! Learn the lingo... For example, "see you later" is commonly sent as "C U L8R." Whether your phone uses Short Mail or SMS to send text messages, it is a simple, fun, discreet way to get your message delivered, and the easiest way to communicate. Snd a txt 2day!
Free Roaming
Free Picturemail and Videomail
Free Powervision - If phone is capable
Free Vision - If phone does not support Powervision


Plan minutes are anytime minutes

Anytime Minutes Per Month 500
Weekend Minutes Unlimited Night & Weekends
Contract Term 2 years
Monthly Service Charge $30.00**
Additional Minutes $5 for every 50 minutes for 501 - 1000; Above 1000 minutes, $0.10/min
Long Distance Charge $0.00
Roaming Charge $0.00/min - Included
Activation Fee $0.00
Early Termination Fee $150.00

Also plans that are 1250 minutes $49.99 or 2500 minutes that is $99

SERO plan does not offer sharing of minutes like a family plan (at the moment)


Sprint SERO website (http://www.sprint.com/SERO)

or you can buy instore or an online reseller... Website appears to be the easiest and fastest, but prices are higher then you can find elsewhere, but tons less hassle on getting the SERO plan setup and in place

[olddog]

well can you add a phone to the SERO plan like you said in post #80? has anyone tried to do it?

[snedman]

I don't know if anyone has tried. I called the number and it says they are only open M-F I think it said. I am going to try tomorrow.

Snedman

[Medic63]

Please post the outcome. I'm sure others are curious about this, as well.

[Ganorgard]

I too am very curious about adding a line for my gf, I just switched to SERO...
it takes effect April 3rd :fingers: :fingers:
I have a quick question though....I emailed sprint and asked about the 500 texts and 6pm N/W for free this is what was sent back to me....

Q: Question:1) I recently changed my plan to the SERO 500 min. plan and I
wanted to make sure I was getting the following because they
have not shown up on my account yet....
A) My target
employee discount
B) Nights and weekends beginning at
6PM
C) 500 SMS a month
Please double check to make sure my
plan was changed succesfully
And please let me know when I
will see the changes gone into affect!!

A: Dear George,

Thank you for contacting Sprint together with Nextel. I will be happy
to assist you regarding your concerns.

1. The discount you are getting is 17 percent on total paid Monthly
Recurring Charges (MRC).

2. I would like to tell you that your plan has been changed to SERO
plan
but it will get effective from April 03, 2006. This is to avoid your
account from prorate charges.

Be assured that after April 03, 2006 you will get all the options which
you have specified in your email. You will be able to see your online
account after April 03, 2006.

Have a great day.

Ashley
Business E-Care
Sprint together with Nextel
"Where our customers come first!"
:deal: :deal: :deal: :deal: :deal: :deal:

[Xenocide]

i just got sereo yesterday, and today i got the 6pm N&W with 500 free texts :D

Sprint = :tu:

after this experience so far im glad i paid the 175 to kill my verizon contract, sounded like i was talking into a tin can with my moto e815

[TheTec]

I called and had luck they gave me the sero plan with a ppc 6700 but when I look on my account page it does not list free picture mal but a rep confirmed via email that I have it. Can one of your experts confirm that this is the sero plan. Here is what the account page shows:


Sprint Fair & Flexible Plan

Adjustable Anytime Minutes
$30.00 Minimum Monthly Charge
AMERICA - ROAMING Included
Nationwide Long Distance Included
Unlimited Night & Weekend Mins. Included
Nights: M-Th 9PM-7AM Wknd: F 9PM-M 7AM
Unlimited Vision Access
Unlimited Mobile to Mobile
Caller ID, Call Waiting
Three-way Calling
Voicemail

[Naldecon]

Can someone PM a Sprint employee email to me? I would like to share this opportunnity to a friend. Thanks!

[kxvx1988]

I'm just wondering I want to get the Sero plan. If I activate my phone which plan should i get b4 swtiching to the Sero Plan?

[Medic63]

I called and had luck they gave me the sero plan with a ppc 6700 but when I look on my account page it does not list free picture mal but a rep confirmed via email that I have it. Can one of your experts confirm that this is the sero plan. Here is what the account page shows:


Sprint Fair & Flexible Plan

Adjustable Anytime Minutes
$30.00 Minimum Monthly Charge
AMERICA - ROAMING Included
Nationwide Long Distance Included
Unlimited Night & Weekend Mins. Included
Nights: M-Th 9PM-7AM Wknd: F 9PM-M 7AM
Unlimited Vision Access
Unlimited Mobile to Mobile
Caller ID, Call Waiting
Three-way Calling
Voicemail


Well, I'm no expert, but that's the SERO plan. You should have a box on the right side labeled "My Online Tools", that's where your Picture Mail will be. Also, try to access Picture Mail on your phone, and if you are not prompted to pay a $5 a month fee, then Picture Mail is included in your account.

[snedman]

If you have the PPC-6700 your account should say Powervision. Unless of course you switched from a phone that had vision already and you upgraded to the PPC-6700, then you are stuck with the vision only. Picturemail is included as part of the Sero plan. You can get the full SERO details at www.sprint.com/SERO

[theChosen1G]

If you have the PPC-6700 your account should say Powervision. Unless of course you switched from a phone that had vision already and you upgraded to the PPC-6700, then you are stuck with the vision only. Picturemail is included as part of the Sero plan. You can get the full SERO details at www.sprint.com/SERO


I have the A900 and it doesn't say power vision.

Great info you posted snedman, thanks for all the research! :tu:

[asmd05]

quick ??? for everyone who got the sero plan. i just looked at my bill. is there an activation fee when signin up for the sero plan?? i got charged 36 dollas. wondering if this part of the deal. thankz for all the help.

[snedman]

asmd05 the www.sprint/sero web page says no activation fee. But I am assuming that meant if you went through their webpage to get it. From what I have been reading most people are calling in and asking for it to be waived and they just drop it off. This is even what the rep told me when I called in and asked to be signed up for SERO. She said if I see it on my statement just call and they will waive it. Snedman

[snedman]

theChosen1G this is what I have been reading:

1.) New Subscriber - 1st phone you activate has powervision and phone is powervision capable that is what you get.

2.) New Subscriber - 1st phone you activate has vision, you then switch to a powervision phone, you are stuck with whatever the phone was capable of you first activated, even if the new one has Powervision

3.) Current Subscriber - You currently are on a vision plan, you upgrade to a powervision phone, you are again stuck with vision...

at least that what I have been reading and the way I understand it. I don't claim to be an expert on the SERO plan, but I did do quite a bit of research on it before jumping in.

You may want to check with the board Sprint Employees also, but I am pretty sure that is the way it goes.

Snedman

[kxvx1988]

I don't have an account but I have a phone how should I go about doing this to get the Sero plan? Should I activate the phone, start any plan then switch plans to Sero?

[JSMZ]

Hey, about the vision switch to power vision. I was worried about that also because the phone I have now is only able to have vision and Im going to buy a 920. so I sent an email to ecare and asked about it. I got a reply that once I buy the powervision phone it will be switched to pwrvision with no extra fees and no plan change except the switch to powervision. I printed it off to just incase the try to pull one of those " no you cant " games on me.

[snedman]

Depends on how you got the phone and whether the phone is GSM with a Sim card or non GSM. I am assuming that you prob got an unlocked phone or something off ebay...

GSM=SIM,Sprint Network Compatible phone, Never Registered, just activate it with Sprint and signup for SERO.


There are many options depending on the phone and how it was acquired and whether it is GSM or non GSM. too many to list and go through without more details.

I am not extremely familiar with this type of request you have.

Snedman

[snedman]

Hey, about the vision switch to power vision. I was worried about that also because the phone I have now is only able to have vision and Im going to buy a 920. so I sent an email to ecare and asked about it. I got a reply that once I buy the powervision phone it will be switched to pwrvision with no extra fees and no plan change except the switch to powervision. I printed it off to just incase the try to pull one of those " no you cant " games on me.


Hopefully it works out. Are you currently on the SERO plan now?

[JSMZ]

Hopefully it works out. Are you currently on the SERO plan now?


Just got on one, its going into effect on April 1st ( new billing cycle ).

[theChosen1G]

theChosen1G this is what I have been reading:

1.) New Subscriber - 1st phone you activate has powervision and phone is powervision capable that is what you get.

2.) New Subscriber - 1st phone you activate has vision, you then switch to a powervision phone, you are stuck with whatever the phone was capable of you first activated, even if the new one has Powervision

3.) Current Subscriber - You currently are on a vision plan, you upgrade to a powervision phone, you are again stuck with vision...

at least that what I have been reading and the way I understand it. I don't claim to be an expert on the SERO plan, but I did do quite a bit of research on it before jumping in.

You may want to check with the board Sprint Employees also, but I am pretty sure that is the way it goes.

Snedman

My plan is coded with EVDO in it (I verified numerous times) and I have a powervision phone. The SERO plan on sprint.com details might not always say "power vision" in what's included.

It's really not a big deal. Power vision access is a PHONE thing, not a PLAN thing. I've gotten power vision/EVDO access and speed when I was on my old grandfathered vision plan before SERO kicked in.

What I'm getting at is, I wouldn't worry too much :). I did alot of research on SERO too ;).

I'm in no way arguing with you, I'm just saying that your plan on sprint.com saying Power Vision or not isn't a big deal. :deal:

[StarmanDX]

Depends on how you got the phone and whether the phone is GSM with a Sim card or non GSM. I am assuming that you prob got an unlocked phone or something off ebay...

GSM=SIM,Sprint Network Compatible phone, Never Registered, just activate it with Sprint and signup for SERO.


There are many options depending on the phone and how it was acquired and whether it is GSM or non GSM. too many to list and go through without more details.

I am not extremely familiar with this type of request you have.

SnedmanGSM phones are not compatible with Sprint at *all*. :td: Except for the one Nokia dual-mode thing, but unless your phone specifically says that it is for Sprint, you will not be able to activate it.

If you want SERO, buy your phone from Inphonic. Less hassle that way. Buying phones from eBay or anywhere else doesn't guarantee you can get SERO. Best to buy a phone from Inphonic .. hell, get the free one, and get it on SERO, then do an ESN swap to a different phone if you just have to get a different phone. That way you know you will have SERO on it, and you'll have a spare backup phone to boot.

[kvaughan]

I've been reading threads on SERO and I saw that the unlimited power vision included unlimited picture messaging, however the rep told me specifically when I switched that the plan DID NOT include picture messaging. So does anyone know for sure whether it does or doesn't? Also, when it says America roaming included does that mean roaming is free or just that I have the ability to roam for a charge?

[MJordan23]

It does have picture pack include and roaming is free.

[kvaughan]

Thanks for the quick response :)

[heavyd]

Wirelessly posted (sammy a920: Samsung-SPHA920 AU-MIC-A920/2.0 MMP/2.0 Profile/MIDP-2.0 Configuration/CLDC-1.1)

It does have picture pack include and roaming is free.

They must have given it to you for free because it is NOT included. Check the website. The picture pack that is.

[Xenocide]

yea its definatly not included, i never got it, and ecare told me it was not included. im not gonna beg for it...yet... as they just gave me 500 texts and N&Ws at 6pm yesterday

[laureltn]

Never daunted, I got my referral person's full contact information. But when I got to a person in employee accounts/employee discounts, I was advised I would have to get new accounts on the web and then call to activate/port the phones over. I am trying one last plea to ecare to handle it for me and not have to go that route because there seems to be a lot of room for confusion and/or error. Beyond concern for total chaos on my account, the only real bummer is I really wanted to get me a 6700 smartphone and all they have on the sero site is a Treo.

everybody's been really nice, but none of the folks i've spoken to can give me the love so far!

[Yay4Juggs]

Sprint Employee Referral Offer 500 See More Plans >>
Sprint Vision or Power Vision Included Free

Transform your wireless experience from functional to fantastic with features and content that are very visual, extra entertaining, and perfectly personalized.Customers who choose a Power Vision(sm) or Sprint PCS Vision(sm) phone will also receive:

- Unlimited Web access
- Unlimited email and instant messaging - AOL, MSN and Yahoo
- Unlimited Sprint PCS Picture Mail(sm) with Video Mail :deal:

Power Vision(sm) Phones available: Samsung A940, Samsung A900, Sanyo MM-9000, Sanyo MM-7500

Sprint PCS Vision(sm) Phones available: LG VI-125, LG PM-225, Samsung VI-A820,Sanyo VI-2300, LG PM-325, Samsung PM-A840, Sanyo MM-8300, Samsung MM-A880, PalmOne Treo 650

so please tell me where in that does it say picture mail is NOT included?

[Demented]

i see that the SERO plan shows which phones are Power Vision phones but i dont see the PPC 6700 on that list...does that mean PPC6700 cant be used on the SERO plan?

[MJordan23]

I had to call and they put a code on it for picture pack to work

[Yay4Juggs]

i have the ppc 6700 and the sero plan...and i have picture mail sort of...technically because the phone doesnt support pm it isnt really featured

[olddog]

Juggs did you get the 6700 when you started the plan or did you buy the phone separately and transfer it in? Just wanting to know as I want to start a new SERO line with a 6700. And did you get the initial $150 off the phone? Thanks

[Yay4Juggs]

i had the 6700 before i switched to sero and no i didnt get any discounts on my phone paid 648.00 for it with tax

[Minutehog]

Ok, I went the eCare way & sent them an email asking to switch me over to a Sero plan. I got back a message from them saying no problem, which of the following Sero plans would you like....
I responded with $30.00/500 plan.
Thought it was all set & I get a message back saying "we'd be happy to set you up on this plan just login to www.sprint/sero.com".
***!!

[JSMZ]

yea its definatly not included, i never got it, and ecare told me it was not included. im not gonna beg for it...yet... as they just gave me 500 texts and N&Ws at 6pm yesterday


Its included in my sero pla, it says " unlimited picture and video mail "

[PURDooM]

Same story as Yay4Juggs here...

I had a rl4920 and called sprint, 3rd time i asked for sero I gave them the email address of a sprint employee who was my friend (business card) and got all set up for sero. However, with under $35 /mo base plan, they don't discount your phone so I had to pay 600+tax for my ppc-6700, which they switched right over. I called customer service and they took $25 off of my next bill because I didn't get any phone discount though :tu:

When you switch into SERO and they give you the option of normal or power vision SERO, make them do power vision (don't listen to how it isnt compatable with your phone, just do it it will work anyway) just in case the power vision SERO offer expires in the future when you get your ppc-6700 or whatnot...

[snedman]

My plan is coded with EVDO in it (I verified numerous times) and I have a powervision phone. The SERO plan on sprint.com details might not always say "power vision" in what's included.

It's really not a big deal. Power vision access is a PHONE thing, not a PLAN thing. I've gotten power vision/EVDO access and speed when I was on my old grandfathered vision plan before SERO kicked in.

What I'm getting at is, I wouldn't worry too much :). I did alot of research on SERO too ;).

I'm in no way arguing with you, I'm just saying that your plan on sprint.com saying Power Vision or not isn't a big deal. :deal:


Good information to know, thanks for updating me on that theChosen1G.

I am sure that if a person tried and tried that someone would switch a person over to powervision if they only had vision and the phone was capable of powervision. There is always a rep out there that is willing to go the extra mile for people. I know I was always one of them when I was a CSR. As long as you are nice, and don't get nasty, I think the majority of CSRs would prob help out on this, if they have the authority to do so.

If they don't have the authority, ask them if it is at all possible that they are aware of, and if so, who might they know that works where they are at that may have that authority to help you out with your request.

Saying things back to them, such as "I know I am asking for something out of the norm apparently, but you have been so much help so far and so knowledgeable, that I thought you might also know the answer to my dilemma I have."

You would be surprised at the amount of CSR's that will help, rarely did we have customers that were polite back to us, AND told us that we were so helpful and knowledgeable... And when we did... we tended to help out quite a bit more. All of this is of course contingent on what authority they have as a CSR, or their manager... If no one has the authority in their center and you keep pushing you are basically beating a dead horse... Always find out what center/and division they are in also so you can track which one can help you the most.

Snedman

Good Luck.

[Jigga]

I know this was discussed a few times in here, so just wanted to follow up...has it been verified or not, whether we can add a line for a SERO plan?

[Google]

I guess I'll find out if we can Add A Line with sero. I signed up for it last night knowing that I'm able to add a line, but the web site makes it appear as though it's just for NEW users to sprint but my order has been processed and approved and I'm waiting for shipment of the phone, so I'll see what happens. I'll probably have to do some port of or something cuz I can't have two separate account numbers under my name. That just wouldn't make sense.

[jdkbld]

After getting questions answered by ecare, I decided to try calling cs (*2). He signed me up, no problem. Affective next billing period! He'd never signed up anyone for the plan before though, that might have helped. :clap:

[snedman]

Updates now available... The advertisement I posted earlier is just a blanket mass e-mail they send out. I spoke with 6 CSR today and all of them said that I would have to switch plans to add a person to the SERO... If anyone finds something different to this effect let us know.

Update to my way to call the business office, I posted a step incorrectly.
Each time I called them I DID NOT use my cell phone but my home or business phone...


1.) Call 888-876-8381
2.) Enter a SPRINT EMPLOYEE telephone number. If you enter yours it knows you are not an employee.
3.) It will start asking what you want to do, select 0 on your phone
4.) It will ask for your password, do not say or do anything, and it forwards autmatically to a CSR to business division during their normals hours.
5.) They will ask again for your phone and password, becuase you just entered a Sprint Employees phone information,and you are not on your cell phone, from that point you are good to go and start discussing the SERO plan. Sorry about my non attention to detail on that previous post concerning how to reach that office.
6.) Go to the Sprint website and login and verify that the plan has been changed, it can take a few hours to reflect the change, sometimes longer.

Snedman

[Google]

Updates now available... The advertisement I posted earlier is just a blanket mass e-mail they send out. I spoke with 6 CSR today and all of them said that I would have to switch plans to add a person to the SERO... If anyone finds something different to this effect let us know.......



The bold highlight of your statement doesn't make sense. Why would a different person's individual line have to switch plans? It has nothing to do with that other line. Am I misunderstanding something?

[snedman]

Google, I am sorry for the mis-understanding.

The CSR's stated in relation to that plan, about adding a new line and sharing minutes that no sharing is available under the SERO plan. I would have to switch to a different plan, other then SERO, to take advantage of letting another person be added to my account and sharing the minutes.

Again, I should have re-read my post before hitting ok. My Apologies

[RobsTV]

Thanks for the tips.
Making progress, but today was told that they only have two SERO plans to choose from.
$49.99 plan with 1100 minutes now, or the $99 plan (didn't ask about minutes there).
Everything else seemed the same, but I think was also told EVO was extra?.?.

Can anyone else confirm, or was the rep confused?
Have a PPC-6700, and rep did say Vision (power vision?) was included, but what was up with the EVO costing extra?

[anandroid]

I just added a line for no extra charge to my SERO $30 plan. The phone they gave me for the new line was the Nokia VI-3155i. He told me that the new phone will share the mins on the first line but I would have to pay extra for Vision and Text. I'm thinking of calling within the 14 day cancellation period and try to get a better phone + Free Vision + Free Text. Let's see how that goes.

[Scrumptious]

Please post when you get your next bill...

[anandroid]

Will do.

[theChosen1G]

Please post when you get your next bill...


:lol:

Are you implying something, hmm? :hee:

But yes, I'm curious as well. If sharing the SERO plan is possible (minutes wise), thats great!

[Rinnegato]

Thanks for the tips.
Making progress, but today was told that they only have two SERO plans to choose from.
$49.99 plan with 1100 minutes now, or the $99 plan (didn't ask about minutes there).
Everything else seemed the same, but I think was also told EVO was extra?.?.

Can anyone else confirm, or was the rep confused?
Have a PPC-6700, and rep did say Vision (power vision?) was included, but what was up with the EVO costing extra?
Go check at www.sprint.com/sero to see if that's true or not...

[Scrumptious]

:lol:

Are you implying something, hmm? :hee:

But yes, I'm curious as well. If sharing the SERO plan is possible (minutes wise), thats great!
Yes and no I am curious to see if they screw the bill up :hee: and at the same time if it is possible.

I am not interested in a shared SERO plan because you are just sharing the minutes :irked: it would be killer if you shared the minutes and other goodies as well even if they charged more for it.

[theChosen1G]

Yes and no I am curious to see if they screw the bill up :hee: and at the same time if it is possible.

I am not interested in a shared SERO plan because you are just sharing the minutes :irked: it would be killer if you shared the minutes and other goodies as well even if they charged more for it.

Hopefully this is true!

:fingers:

[Rinnegato]

:lol:

Are you implying something, hmm? :hee:

But yes, I'm curious as well. If sharing the SERO plan is possible (minutes wise), thats great!
There was one other member who posted that he was able to add a second line for free, and it shared everything he had (SERO)... Autoprime is the member.

That would be extra sweeeeeet! But my gf was pretty upset because Sprint totally messed with her account. She had an old retention plan and did AAP for her dad, found out that for a month now her AAP line was being charged .40 per min when she was told that AAP would share her minutes. Also rep told her that her 10% loyalty/10% business/free 7pm all were not on her account and isn't going to be there (a rep before had supposedly provisioned it for her)... what a way to be treated after having 3 lines, and having Sprint for 5 years

So just be aware of your minute usage and make sure that it really is sharing the minutes...

[Medic63]

Thanks for the tips.
Making progress, but today was told that they only have two SERO plans to choose from.
$49.99 plan with 1100 minutes now, or the $99 plan (didn't ask about minutes there).
Everything else seemed the same, but I think was also told EVO was extra?.?.

Can anyone else confirm, or was the rep confused?
Have a PPC-6700, and rep did say Vision (power vision?) was included, but what was up with the EVO costing extra?
I think the rep is confused. The plan you describe is not the SERO plan, according to the SERO web site.

[RobsTV]

I think the rep is confused. The plan you describe is not the SERO plan, according to the SERO web site.

The rep was confused.
Account info online still shows up with old info, which I must keep for 1st 30 days.
To get SERO, called the direct employee phone number and procedure snedman explains a few posts up.
It all went through fine on first try.
Rep stated only the two plans ($49.99 and 99.00), and $49.99 was 1100 minutes.
Rep could not add 7pm N&W for free. I turned down the 7pm @ $5 extra.
Few hours later, called using my cell to confirm.
Yep, on next bill cycle, I will have 1250 anytime Sero plan.
But it also shows N&W starting at 7pm, with a $5 credit to make that free.
So rep must have corrected it after signin me up, or system corrected it.
Either way, I'm a happy camper thanks to snedman's instructions!

[JosephBlowinsky]

I've tried calling and converting my current 2-line Fair & Flexible for Families plan to two seperate SERO plans many times over the past week and the one common thread among the reps who turn me down is that I'm going to have to pay a $150 early termination fee and there is no way around that.

A few have told me other things, like you can only sign up for the SERO plan over the Internet, have to get new phone numbers, etc, but every one has told me that I would have to completely cancel my account and start over from scratch. (This is what both the responses I received from eCare said as well)

Does anyone have any other advice or pointers on how to get the early termination fee waived and keep my phone numbers?

[anandroid]

Persistence. I had to call about 10 times.

Or try retention!!

[MJordan23]

All depends on the rep...so keep trying, i didnt have to lose my number nor resign a contract....dont do ecare...i think ecare just cut n paste....do the phone.

[JosephBlowinsky]

So there is no point trying to reason with or educate the rep I'm talking to when they're turning me down and telling me I have to cancel my entire plan? I mean I should just say "Thanks for your help", hang up and try again?

I guess what I'm asking is, do I get insistent and ask to be transferred to someone who can do what I want? Or just thank them for their time, call back and try to get a different rep who is willing to do what I want right off the bat?

I just get worried if they keep track of each call as I'm asking individual reps, I didn't want to have 20 notations on my account about trying to get SERO..

[MJordan23]

Well the rep I had, at first said I couldnt do it, had to go via the website. I said a friend(SU) said I didnt have to and that they could do it over the phone. He put me on hold, researched it and said he could do it. So I guess it all depends on the rep. If u want u can ask the rep to look into or or hang up and try another one.

[bushdiverq]

anyone still need a referal email

This is to funny

http://www2.sprint.com/mr/cda_mcList.do

[RobsTV]

anyone still need a referal email

This is to funny

http://www2.sprint.com/mr/cda_mcList.do


That's where I obtained the Sprint employee phone number to use to get directly to Employee Referral department from info in post #126, which worked first try.

[Jigga]

Just a quick question to those who have had their SERO plans and free options through one complete billing cycle...did everything turn out right? Where there anything that you had to call in and get corrected or were charged for when you shouldn't have?

My next billing cyccle doesn't end until sometime in April. Was just kind of curious. Thanks.

[theChosen1G]

Just a quick question to those who have had their SERO plans and free options through one complete billing cycle...did everything turn out right? Where there anything that you had to call in and get corrected or were charged for when you shouldn't have?

My next billing cyccle doesn't end until sometime in April. Was just kind of curious. Thanks.

Free Picture and Video mail were the only things I had to have added on and corrected.

[Google]

Well I ordered a Phone/Plan off the sero site and am awaiting the phone which I should recieve on Friday. I guess I'll find out over the weekend how the plan will be combined to my account.

Also, I read this line off the sprint sero website and I'm wondering if anyone knows what this line means?

Existing customers on an Employee-liable account may be eligible for the offer

[JSMZ]

I had to get the pic. & video mail fixed too. I dont think they know how to work the dropdown boxes that give the specifics until you tell them.

[Rinnegato]

I had to get the pic. & video mail fixed too. I dont think they know how to work the dropdown boxes that give the specifics until you tell them.
It's a little bit easier when you email ecare telling them to do this, also so you have documentation of what took place.

[JSMZ]

It's a little bit easier when you email ecare telling them to do this, also so you have documentation of what took place.



LOL , yeah after about 15 emails i was fed up with it, so I provided a link and instructions on how to work the dropdown box. :lol: Next thing I know I get an email saying " I have made the adjustments to your account, I'm sorry for the misunderstanding " :lol:

[jga5675]

i was on the verge of the the sero plan, then the rep told me that she was having some issues and told me to hold on. she explained the plan and everything and I was like okay..set me up, then she said she was having issues putting it in and asked her supervisor. then she came back and told me that i have to go through the website. i was so bummed out...

[JSMZ]

Wirelessly posted (Samsung PM-A840: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0; Google Wireless Transcoder;))

getting sero and making sure its set up right is almost more of a pain in the *** than its worth, almost

[tbl299]

I got lucky yesterday the rep signed me up for two of the 500 min sero plans.I asked about keeping the perks i had received over the years...180 extra min,fimf,business and loyalty discounts 7pm nights,and 500 free text.He entered some codes said they would all roll over.Well you know how that goes,i called back a half hour later.I asked the rep to read off what each line had it was right,starts my next billing cycle.So far so good.

[SingSongBird]

I'm trying e-care this is my second time :fingers: . The first time I was told to go to the website.

[Wri23]

I just checked my bill and i already had unlimited vision, this is my first month under the sero plan.

[Wri23]

Sprint Fair & Flexible Plan

* Adjustable Anytime Minutes
* $30.00 Minimum Monthly Charge
* AMERICA - ROAMING Included
* Nationwide Long Distance Included
* Unlimited Night & Weekend Mins. Included
* Nights: M-Th 9PM-7AM Wknd: F 9PM-M 7AM
* Unlimited Vision Access
* Unlimited Mobile to Mobile
* Caller ID, Call Waiting
* Three-way Calling
* Voicemail

Your Current Plan
Option Price (if applicable)
Click to learn more, modify or remove services.
Unlimited SMS Text Messaging (FREE for the first month) $15.00
Unlimited Sprint Mobile to Mobile Calling
PCS Advantage Agreement Expires 03/18/08
Bill Type

Next imma try to get a loyal discount , nights at 6 n ill be SOOOOO HAPPY!

[JSMZ]

Sprint Fair & Flexible Plan

* Adjustable Anytime Minutes
* $30.00 Minimum Monthly Charge
* AMERICA - ROAMING Included
* Nationwide Long Distance Included
* Unlimited Night & Weekend Mins. Included
* Nights: M-Th 9PM-7AM Wknd: F 9PM-M 7AM
* Unlimited Vision Access
* Unlimited Mobile to Mobile
* Caller ID, Call Waiting
* Three-way Calling
* Voicemail

Your Current Plan
Option Price (if applicable)
Click to learn more, modify or remove services.
Unlimited SMS Text Messaging (FREE for the first month) $15.00
Unlimited Sprint Mobile to Mobile Calling
PCS Advantage Agreement Expires 03/18/08
Bill Type

Next imma try to get a loyal discount , nights at 6 n ill be SOOOOO HAPPY!



Where's your unlimited Pic. & video mail ? ? You better get on the phone with CS and make sure they put it on there. It took me two days to get it straightened out.

[Rinnegato]

Where's your unlimited Pic. & video mail ? ? You better get on the phone with CS and make sure they put it on there. It took me two days to get it straightened out.
I don't have that feature listed but it is included for free. Unless there are other members who have it listed, then I'm screwed lol... j/k

I have an email that states I have it for free and I saved it, so if anything goes south, I have my email to back me up.

[JSMZ]

I don't have that feature listed but it is included for free. Unless there are other members who have it listed, then I'm screwed lol... j/k

I have an email that states I have it for free and I saved it, so if anything goes south, I have my email to back me up.


Oh yeah, I got it saved and printed it off. actually two different emails from different reps just to make sure. :deal:

[Rinnegato]

Dudes,

I just called in to have my PRL updated and the rep wanted to remove my business discount because he says I shouldn't have it with a SERO account.

He was rude and sounded pretty angry. Of course I was caught off guard because I didn't expect this, all I wanted was to update my PRL...

I told him that I was told different regarding my discount. He continued to press the issue saying that he has to remove it.

I then told him that I will just call back, and he STERNLY said that HE HAS TO REMOVE IT.

I continued to say I will just call back while he kept saying the "removing" speech to me. I just hung up on him because he was becoming extremely rude.

So, what is your take on this SU? any experts care to chime in on what I need to do, or what do you think happened on my account after I hung up?

Honestly, I feel as if they have all of a sudden ganged up on me, and i'm afraid to call and talk to a live person... Mark this as my first negative experience with Sprint...

[Sprint Know It All]

anyone still need a referal email

This is to funny

http://www2.sprint.com/mr/cda_mcList.do


that is F'n hilarious :haha:


in reguards to the guy removing it from your plan he is an f'n idot and i have to work with people like that. he doesn't have the right to make any changes without your permission. especially if it is already on your plan. i do recommend calling back to verify that u still have your employee discount.

[Rinnegato]

that is F'n hilarious :haha:


in reguards to the guy removing it from your plan he is an f'n idot and i have to work with people like that. he doesn't have the right to make any changes without your permission. especially if it is already on your plan. i do recommend calling back to verify that u still have your employee discount.
Thank you Sprint Know It All,

I just got off the phone with a representative and she did verify that I still have my Employee discount. She said she sees a %15 discount, and I asked her if it was for a CA teachers discount and she said yes. I also asked her if it will still be on my account and that it is not going away anytime soon, and she said it will still be on there and is not going away.

I didn't want to ask her if she still sees my %15 loyalty discount on there because I was afraid that she might get keystroke happy and remove something... And I was also hoping that she didn't confuse that discount w/ my employee discount.

Does that mean that since I hung up on the last rep who wanted to remove my employee discount, that he held back and didn't follow through with it? I really hope that he didn't go through with it (like waiting at the end of his shift to do it) because I hung up and was basically against him changing anything on my account...

[Google]

Well I'm getting the a920 tomorrow when I signed up for SERO online and I just got an email giving me info about my account, but it's a different account number from my main line. For a more visual presentation of what I mean:

Acct A: 4055551234 and 4055551235 (Shared Plan)


Acct B: 4058881234 (Sero Plan)

Is this normal for Add A Lines? That the AAL will have a separate acct number or am I walking right into a few *2 calls this weekend?

[theChosen1G]

Thank you Sprint Know It All,

I just got off the phone with a representative and she did verify that I still have my Employee discount. She said she sees a %15 discount, and I asked her if it was for a CA teachers discount and she said yes. I also asked her if it will still be on my account and that it is not going away anytime soon, and she said it will still be on there and is not going away.

I didn't want to ask her if she still sees my %15 loyalty discount on there because I was afraid that she might get keystroke happy and remove something... And I was also hoping that she didn't confuse that discount w/ my employee discount.

Does that mean that since I hung up on the last rep who wanted to remove my employee discount, that he held back and didn't follow through with it? I really hope that he didn't go through with it (like waiting at the end of his shift to do it) because I hung up and was basically against him changing anything on my account...

Protocol (so i've heard) is that when a customer hangs up during mid transaction, they ahve to abort whatever they were doing.

I hate reps who get all righteous. They're not helping the bottomline in reality, they're hurting it. Pissing someone off and have them tell 10 of their friends why they hate sprint and cancelled is worse then letting someone have a 15% discount stacked together.

[RobsTV]

The SERO hookup worked so painlessly following the "call employee only line method" listed above (post #126), that I gave it a try on another phone that had a few months left on contract. Instantly obtained SERO with this old line as well. Changes will take affect immediately.

Old plan showed up for about an hour, and now new SERO plan shows up.
Besides all the normal stuff a SERO 500 minute plan has, (as posted by others) it also shows:

Your Current Plan
Night & Weekend Minutes $5.00
Unlimited Sprint PCS VisionSM $10.00
PCS Advantage Agreement Expires 03/31/08
Sprint PCS VisionSM Pictures Pack

The N&W as well as unlimited Vision are the same as old grandfathered plan showed.
I asked for and received 7pm N&W for free with this SERO plan.
I am guessing the $5 will be credited on bill for N&W?
But what's up with the $10 Vision changes?
Simple web error that hasn't updated, or a real charge for extra junk I don't need?
Phone is old Sanyo PM-8200 that can't use PowerVision or video, but rep noted Picture mail was included.
Should I call again, or click remove unlimited vision online (and $10 charge), or just wait until bill arrives?

Thanks.

[JSMZ]

The SERO hookup worked so painlessly following the "call employee only line method" listed above (post #126), that I gave it a try on another phone that had a few months left on contract. Instantly obtained SERO with this old line as well. Changes will take affect immediately.

Old plan showed up for about an hour, and now new SERO plan shows up.
Besides all the normal stuff a SERO 500 minute plan has, (as posted by others) it also shows:

Your Current Plan
Night & Weekend Minutes $5.00
Unlimited Sprint PCS VisionSM $10.00
PCS Advantage Agreement Expires 03/31/08
Sprint PCS VisionSM Pictures Pack

The N&W as well as unlimited Vision are the same as old grandfathered plan showed.
I asked for and received 7pm N&W for free with this SERO plan.
I am guessing the $5 will be credited on bill for N&W?
But what's up with the $10 Vision changes?
Simple web error that hasn't updated, or a real charge for extra junk I don't need?
Phone is old Sanyo PM-8200 that can't use PowerVision or video, but rep noted Picture mail was included.
Should I call again, or click remove unlimited vision online (and $10 charge), or just wait until bill arrives?

Thanks.


send an email to ecare and ask why a charge is showing up for something thats free.

[Azzdude]

When did they add this plan? Is 1000 minutes and free incoming a good deal for $99.00?

[Tigrrre]

if it includes everything else that SERO does?

[Azzdude]

Yes, it does...

[Rinnegato]

if it includes everything else that SERO does?

:werd: Ya, i'd think it's a pretty good plan if it had all that SERO had... and if it's AAP capable

[Azzdude]

Wow, and the A-920 is only $99.00 there now!

[Tigrrre]

not for $100

for $70-80 maybe, but for $100, no.

[emusselman]

It looks like the plan you're seeing is not a SERO plan. For some reason it's showing up on the list in addition to the 3 SERO plans when you login at sprint.com/sero, but if you read the plan details it does not say "Sprint Employee Referral Offer" anywhere, and also does not include the vision, roaming, pic mail, etc. It looks like that is one of the regular "free incoming" plans that they offer to everyone, it's just showing up on the list with the SERO plans for some reason.

If I'm wrong, please let me know, but this doesn't appear to be a SERO plan.

[SirWill]

Yeah, doesn't say anything about Vision... AND it says extra minutes are .40 /ea ouch. NOT a SERO Plan for sure.

[SprintNewbie]

wow, it looks like they fixed the e-mail address thing. Wanted to check it out, and jsmith@sprint.com doesn't work anymore.

[Tigrrre]

yeah...ouch indeed.

[Azzdude]

Well, the A-920 for that price isn't bad at least. Especially when it's so easy to get a $50.00-$100.00 credit added to your account!

[Tigrrre]

and...just how are you doing that?

[billybuns]

I am currently a Nextel customer and I would like to switch over to sero and also add 2 more lines on sero. What is the best way to do this? I need to keep my same number. I went to the sero website and it was available in my area a month ago but now it says its not. I called CS (talked to 3 people and no one had a clue what i was talking about) and they transferred me to business accounts. They told me it is available in my area. They told me I have to call Nextel to switch over but will Nextel be able to put me on the sero plan or will i have to get a regular plan then switch over? And how do I go about getting a phone? Through sprint directly or like costco or radio shack? And how should I go about doing the other lines? i wanted to do them right now but she said i have to transfer mine over first. is this true?

[catherine9999]

I plan to sign up for the SERO plan online from the inphonic.com website. But I find that my zipcode is not in the list of SERO plan. I am sure Sprint covers my area. Could I place an order using other zipcode and call Sprint CSR to change my phone number after I receive the phone? Or may I using the Nextel SERO plan? Thank you in advance :)

[tien]

I just switch my shared plan (2 cell numbers) to two separate SERO plans. The CSR stated I would have one bill with both SERO plans shown. Is this true?

If I do have one bill for the two SERO plans, how does the loyalty discount work? Would it be $5 off each SERO plan or $5 the entire bill? This would determine whether I go for the $5 off or the 10% off.

Also wanted to know how the "Dropped Call" credit works in this situation. Does each SERO plan have a maximum of $10 in dropped call credits or does the entire bill have a maximum of $10 in dropped call credit.

Thanks for your help.

[Tigrrre]

planning on maxing out your DCC?

[Deval]

trying to BS customer care till someone does it, or notes the account saying not to issue any more credits

[tien]

planning on maxing out your DCC?

Yes indeed.

[Guptaji]

trying to BS customer care till someone does it, or notes the account saying not to issue any more credits
:clap:

[Guptaji]

Yes indeed.
sad

[Tigrrre]

truly..

[Azzdude]

trying to BS customer care till someone does it, or notes the account saying not to issue any more credits
The way you REALLY do it is by having a petty company that charges an exorbitant amount match prices with other handset resellers.

[Tigrrre]

oooookkkk...

[Guptaji]

The way you REALLY do it is by having a petty company that charges an exorbitant amount match prices with other handset resellers.
I wouldn't stay with a cell phone company I consider "petty"

[LoWw]

I emailed Sprint about getting SERO and they replied they would love to assist me but did not ask me what plan I wanted. The email listed what i need to get SERO but never mention that they wanted to give it to me. What should I Do know?

[tien]

Why is DCC so truly sad?

[mcurtiss1970]

it's not method for lowering your bill.

[trim81]

Ordered the SERO Treo 650 on Thursday of last week...still on backorder

Anyone know how fast Inphonic fulfills backordered phones?

[kxvx1988]

I have a new phone but no account. I was wondering if i can sign up for Sero through the website and get the free Samsung A560 and then do an ESN swap ($36 i think). Is there any other thing I should know, like any other charges or rules or regulation?

[kxvx1988]

anyone?

[trim81]

anyone?


i know for a fact you can do an ESN swap with no issues.

my uncle bought a A900 Blade, then ESN swapped to a PPC 6700

[kxvx1988]

its just that i'm gonna get a Sero plan and heard you can't do a ESN swap after some days. Is this true?

[RobsTV]

I have a new phone but no account. I was wondering if i can sign up for Sero through the website and get the free Samsung A560 and then do an ESN swap ($36 i think). Is there any other thing I should know, like any other charges or rules or regulation?


You have a new phone, so I wouldn't bother with getting a second just to make it easier to get SERO. Follow the info posted earlier about calling the employee phone number directly, then they can activate your new phone with a SERO plan without the hassle of another phone and ESN swap.

BTW, as stated dozens and dozens of times, SERO does NOT require a new phone or a new account. New phone may make it easier for some reps, but if you speak to a rep that knows stuff (which is why you call employee number listed above that knows SERO), the knowledgable reps will switch current phone right over to SERO for you.

[kxvx1988]

so I can get the Sero plan through the employee number even though I don't have an account?

[JSMZ]

so I can get the Sero plan through the employee number even though I don't have an account?

why yes, Yes You Can :deal:

[kxvx1988]

Thanks a bunch.

wait what do i do at the step when they ask for my number and password?

[emusselman]

There seems to be a pretty common problem of not getting set up with Picture Mail right away on the SERO plans. I think it has to do with the way they have to set up the plan... I was in a store with the rep (friend) that referred me and he showed me on their system how the plan has this line that says "Pictures pack must be added separately!" leading most reps to believe that it means it's not included for free. In fact, that instruction in their system just means they have to do an additional step to get the picturemail to be on the account.

[JSMZ]

Thanks a bunch.

wait what do i do at the step when they ask for my number and password?

wait a minute, you dont have an account but have a phone. OK, nope not through the phone #. youll have to go to the store get a regular account with a free phone then go home and call the # posted in this thread swap ESN's and switch to sero. OR go through the sero website, but I read that you cant do an ESN swap for 6 months(im not saying the swap CANT be done though)

[JSMZ]

There seems to be a pretty common problem of not getting set up with Picture Mail right away on the SERO plans. I think it has to do with the way they have to set up the plan... I was in a store with the rep (friend) that referred me and he showed me on their system how the plan has this line that says "Pictures pack must be added separately!" leading most reps to believe that it means it's not included for free. In fact, that instruction in their system just means they have to do an additional step to get the picturemail to be on the account.

Do you have a SERO plan ? if so on your account details does it mention the pic. pack ? mine doesnt but CS and ecare ASSURED ME( :lol: ) that its part of my plan

[Demented]

jsmz-a840,

if you want to make sure you have picture mail..just log into your account online and look under "my tools" and if the picture mail link is there...then you have it unless you have the ppc6700 then it wont show up.

[JSMZ]

jsmz-a840,

if you want to make sure you have picture mail..just log into your account online and look under "my tools" and if the picture mail link is there...then you have it unless you have the ppc6700 then it wont show up.

COOL, I'm gonna go look right now :headbang2

[emusselman]

Do you have a SERO plan ? if so on your account details does it mention the pic. pack ? mine doesnt but CS and ecare ASSURED ME( :lol: ) that its part of my plan

Yes, I have SERO. No, it does not show up anywhere on my account online. I know I have it because after they added it (and sent me a confirmation email) I stopped getting the screen informing me that I would have to subscribe on the handset. I'm pretty sure it's normal with SERO to not see it anywhere on your account listing. No worries, if they say you have it, you probably do! :tu:

[adambomb6]

Updates now available... The advertisement I posted earlier is just a blanket mass e-mail they send out. I spoke with 6 CSR today and all of them said that I would have to switch plans to add a person to the SERO... If anyone finds something different to this effect let us know.

Update to my way to call the business office, I posted a step incorrectly.
Each time I called them I DID NOT use my cell phone but my home or business phone...


1.) Call 888-876-8381
2.) Enter a SPRINT EMPLOYEE telephone number. If you enter yours it knows you are not an employee.
3.) It will start asking what you want to do, select 0 on your phone
4.) It will ask for your password, do not say or do anything, and it forwards autmatically to a CSR to business division during their normals hours.
5.) They will ask again for your phone and password, becuase you just entered a Sprint Employees phone information,and you are not on your cell phone, from that point you are good to go and start discussing the SERO plan. Sorry about my non attention to detail on that previous post concerning how to reach that office.
6.) Go to the Sprint website and login and verify that the plan has been changed, it can take a few hours to reflect the change, sometimes longer.

Snedman


tried 3 times but having no luck :(

I keep getting transferred somewhere else as soon as they hear SERO or anything with employee

I guess i'll just keep plugging at it

[d4v3m4n]

I'm interested in sharing the SERO as well but havent had any luck. Has anybody successfully shared their SERO other than autoprime?

[adambomb6]

I'm just trying to get it setup on my A900 i got a few months ago....my existing plan is quite lame

[RobsTV]

tried 3 times but having no luck :(

I keep getting transferred somewhere else as soon as they hear SERO or anything with employee

I guess i'll just keep plugging at it

After clearing the phone number portion (I entered a phone number from Contact Us at Sprint using a landline, which never asked for a password. ), Tell Claire "Change Plan", and she'll reply, "O.K." and will transfer you to employee rep, which seem to be the only ones that are all trained on how SERO works (and is why you need to call that number). Rep will then ask for your cell number, and you are good to go.

You still must be knowledgable when placing the call, and explain what you need to change. Even with the employee line method, some reps do get confused (one told me there was no 500 minute plan, and the $50 plan was 1100 minutes. I went for it anyway, and called back an hour later to confirm, then was told I was all set with the 1250 minute SERO plan. The system corrected employee error). Another employee rep said I should get a job at Sprint since I knew so much about the plan (which I don't, but you only need to know the key points and be polite).

[yeah yeah]

i'm interested in getting switched to SERO...but not sure what i should be getting. here's my plan now.

Sprint PCS Fair & Flexible Plan - $70 (with a 2nd line in there) - 700 Mins
Unlimited Sprint Mobile to Mobile
Unlimited 2 Way Text $10 ($7 on 2nd line)
Sprint Power Vision Ultimate Pack - $25 ($10 on 2nd line)
Sprint PCS Total Equipment Protection - $5 ($6 on 2nd line)

Total - $133, minus 6% for company discount

how can i get something like this converted to SERO, and will i save anything?

i want to make sure both lines have power vision, unlimited txts.

[elchingon]

i called a sprint store and asked them about sero, i asked about the 29.99 dollar plan with 500 minutes. but they told me they dont have that anymore that now it 40 dollars for 400 minutes

[SkyyPunk]

I signed up for SERO 500 at the beginning of march...first bill was $47ish (including $36 activation)... my 2nd bill is
Balance Summary
Previous Balance $47.07
Balance Adjustment On Mar 22 -20.81
Payment On Mar 18 -47.07
-$20.81

--------------------------------------------------------------------------------

Monthly Service Charges $99.29
Other Credits & Adjustments -29.44
Taxes, Surcharges & Fees 8.54
$78.39
Total Due By Apr 29 $57.58

is this normal for the 2nd bill to be that high? im on the sero 500 w/ free 7pm / 500 txt messages, 15% off/mo, $5 off/mo, and another $5/mo off.....i was expecting the bill to be around $20ish...i dont want to call though if this is normal

[barakban12]

i'm assuming that it is better to just e-mail ecare in order to get sero without any hassle, and this is true could someone please tell me how the hell to contact them? :lol:

[barakban12]

i'm assuming that it is better to just e-mail ecare in order to get sero without any hassle, and this is true could someone please tell me how the hell to contact them? :lol:
nevermind i found it. i just wrote a cheesy letter . . . wait maybe it wasnt so cheesy, i kind of meant it, anyway i asked to be switched over to sero plan, just waiting for a reply.

[toddc79]

i've been trying to get my friend on a sero plan, his bill is outrageous monthly he has no technical knowledge of cell phones or plans.....i just called the activations # and spoke with someone who didnt really know much about sero...i was like oh great here we go off to another great start, i was ready to hangup, and she's like i can explain them and go over what they include.... then she said she switched the plan over but wouldnt take effect til next billing cycle...sero 500 - w/roaming/vision/m2m ...my buddy will be thrilled.......she didnt even ask for an email address..... now i have to wait for a month to see.....

the last 2 times i called they tried to transfer me to business accounts.... or told me i had to go into a store and have an employee set it up in the store.... its amusing the inconsistancy they need to have a corporate training to get everyone on the same page with this ****.

[jax80]

I've tried calling and emailing with no success...i think by this point my account must be flagged with some notes on it....

eCare told me I would need to signup through the inphonic website and get a new number, but they would credit me back the termination fee (does that sound right?) One of the reps I spoke to over the phone told me that he couldnt set me up as he was getting a "server error" as I do not have a referral number...another rep told me since I am an existing customer, I cannot get the SERO plan....

any suggestions....should i give up or keep trying....

[toddc79]

I've tried calling and emailing with no success...i think by this point my account must be flagged with some notes on it....

eCare told me I would need to signup through the inphonic website and get a new number, but they would credit me back the termination fee (does that sound right?) One of the reps I spoke to over the phone told me that he couldnt set me up as he was getting a "server error" as I do not have a referral number...another rep told me since I am an existing customer, I cannot get the SERO plan....

any suggestions....should i give up or keep trying....
keep trying .... some people have had to call 20-30-40 times before they got a rep that knew what sero was and switched em over , some are just apparently luckier then others.... i dont see any reason how they single out any specific account to not get SERO.... the first time i called they referred to to inphonic, the second to business accounts, the third told me i needed to go into a store and have an employee set me up.... the consistancy with sprint is great (not).... i've gotten a diff answer from everyone....

this is the first time i've tried to setup an existing account, only cause my buddy is not very smart (when it comes to technology), i actually signed up via inphonic with a new phone/contract, they were not much better. So I was actually bout 4 calls totally, I will email ecare and make sure the plan is pending or probably call them back tomorrow to confirm.... it was funny she said the only thing that isnt included is picturemail, because the code doesnt go on there by default apparently, she didnt know much i wasnt going to argue she gave me what i wanted i can get picturemail later once the plan takes effect.

[SprintNewbie]

you do get flagged though if you call CS too much, wich means they could cancel you all together, or more likely, will put a note on your account saying not to give you any credits (ie: freebies, dropped call credits, promotions, ect.) So you don't want to go overboard on that.

[AzTater]

how long did it take before you got your phones from the SERO site.

[Azzdude]

It took about three days after I ordered through InPhonics....

[AzTater]

that's pretty darn quick. I have found one possibly 2 ppl to take over my two phones and plans that i have now so that I can sign up new for this. YEAH

[Azzdude]

Yeah, it was pretty quick and painless. I was very happy with everything. Oh, you might want to call the InPhonics number though because a friend of mine called instead of going through the site (he was afraid of doing biz on the web) and they gave him a free bluetooth headset. The number is on the site in case you prefer to call...

[toddc79]

you do get flagged though if you call CS too much, wich means they could cancel you all together, or more likely, will put a note on your account saying not to give you any credits (ie: freebies, dropped call credits, promotions, ect.) So you don't want to go overboard on that.

i dunno bout that.... all they would see when they review your account, is a buncha timestamps from 20 diff reps accessing your account within a short period of time and say wow this guy's crazy..... i usually wait a few days after calling and getting shut down, or call back later at nite.....or just use ecare, they dont seem to care if you mail them 1,000 x

[toddc79]

It took about three days after I ordered through InPhonics....

lucky... mine was closer to two weeks..... guess they got the bugs worked out that we early "charter" SERO subs had to endure....

[AzTater]

soon to be the proud owner of an A920 with a SERO 500 acct. :) Life is good!

I went back on all my old bills for the past 13 months to find out my usage. To average it out to make sure that I got the perfect plan for me. And it seems I never use my phone as much as I thought I did. I will breeze by with my 500. I guess I really did get everyone I know to join sprint. Since most of my mins are s2s =)

Thanks guys.

[jax80]

It took about three days after I ordered through InPhonics....

When you ordered it through the site, were you already a sprint customer? IF so, Did they port your number over and refund the termination fee that was charged? I am willing to go through the site or even call them, but i need to keep my number and want to make sure I get a refund on the termination fee the ecare rep stated.

thx

[yeah yeah]

i'm interested in getting switched to SERO...but not sure what i should be getting. here's my plan now.

Sprint PCS Fair & Flexible Plan - $70 (with a 2nd line in there) - 700 Mins
Unlimited Sprint Mobile to Mobile
Unlimited 2 Way Text $10 ($7 on 2nd line)
Sprint Power Vision Ultimate Pack - $25 ($10 on 2nd line)
Sprint PCS Total Equipment Protection - $5 ($6 on 2nd line)

Total - $133, minus 6% for company discount

how can i get something like this converted to SERO, and will i save anything?

i want to make sure both lines have power vision, unlimited txts.

anyone...?

[toddc79]

anyone...?

2 - $30/mo SERO - 500 plans..... you can possibly get 500 text tacked on for free or $7 text through ecare and 7pm or 6pm n&w, tacked on..... but it won't be easy, people have done it.

[ldacoron]

i have two lines on my account and was able to successfully change both to SERO :headbang2 plan 3 weeks ago and will take effect on my next billing cycle, 1st week of april. my old plan was $50 500a/t shared minutes. so i decided to get the $30 SERO for $60 both is not bad bcoz of the SERO perks and i get to keep my loyalty and business discounts anyway. so i called just yesterday just to confirm the changes(as we all know there are issues on this) and make sure correct notes and plan details are there. so heres the weird part...

i was calling to confirm that both my lines have ben changed to the $30 SERO plan. i read over and over that SERO is not shareable. but the CS guy told me that i only have one plan which is the $30 SERO. so i freaked out. but later he told me that there were two lines and the 500 min is shared. so i asked him if both lines include free powervision(vid and pic inc), roaming, MTM, etc basically im getting the perk a SERO account has but with 500 min shared. so im only paying $30 for a SERO plan with two lines. could this be too good to be true??? i cant wait till my next billing cycle to see whats really goin on. :fingers: i'll update you guys later when i get my new invoice.

I'm on a family plan with 2 lines..How did you go about doing this for sero and what perks do you get with the plans?

[The Unabomber]

Hello everyone as you can all see I'm new here. New to posting/being a member that is. I'm a former T-mobile user and former AT&T wireless employee. I've been following Sprint for a while as far as services phones etc. I've gathered the majority of my info from you all and appreciate it a great deal. However I've been reading some things that "scare" me so to speak. My girlfriend and I just dropped $400 dollars on two new Samsung A900's via http://www.sprint.com/sero since we recently discovered the plan. I browse this forum and several others and someone was kind enough to give us a referral email address and was a Sprint Employee I am assuming. (assuming is bad I know) Well after reading the thread that is currently CLOSED about the account terminations with SERO (with the poll) I am a little concerned. Now I'm just going off good faith from the guy I got the e-mail addy but if he isn't really an employee what do you think will happen? I see post after post here of people calling in or e-mailing customer care and not even having to supply an employee e-mail address and got SERO. I'm just paranoid like my girlfriend says that my account will get terminated or something along those lines. I've looked over the SERO website and it says "Just by knowing a Sprint Employee" so I do technically know him even though its over the net so I don't think there will be an issue. Anyone care to shed some light as to what their thoughts are on my situation and or if I should even worry about it. Keep in mind I did setup two new accounts (SERO 500 for now on each) and two new A900's that I paid $199.99 for even though I could have gotten them cheaper. I'm also planning on sending Spring an extra 5-10 dollars per bill each month to show good faith I guess and maybe keep them off my back and then maybe attempt to get a couple free features on the lines like many others have (FIMF, N&W at 6pm, and maybe 500 text) I don't want to push it though. I just figured sending them some extra $$ would keep them happy. Anyhow share your thoughts with me and once again thank you all for the info/help you have contributed.

[YPG]

gosh if you already have it set up then you are good to go!
just keep your account in good standing and you should be fine. :)

[Rinnegato]

Welcome to SU!

Don't worry too much about it. Just go along with your days and pay your bills on time. It'll be okay in my opinion.

[Tigrrre]

post looks awfully suspicious.

[YPG]

post looks awfully suspicious.

what ever do you mean?

[The Unabomber]

post looks awfully suspicious.


No not really. I'm one of those people that dosn't really turst random people they dont know. I appreciate the guy wanting to help out. I'm just hoping it dosn't lead to more trouble than its worth. I'm just baseing this off the info I have been reading from yourself and others as well. I do like the points you brought up and mentioned in the other thread. So I do value your input a lot. It seems as if you know what your talking about. From what I have done research wise it looks like each Sprint employee can give out 5 referals. If thats the case thats what has me worried the most since this guy was just like hey here you go this is my info enjoy. I don't want to be the one to go over his limit. I don't know if the Sprint Employee gets a kick back for getting a new customer or something along those lines and thus why they limit it to 5 or what. Similar to the #ref promo they have going on. Since I brought up the #ref as well, would it be a good idea to do this when I get my phones? My sister has Sprint with 2 lines so I'm guessing I can do it with her. (will each phone get $25 dollar gift card or $25 per account) Now back to the main topic. What are your personal thoughts on this Thirdshift? Any suggestions/tips info. Thanks again!

[Tigrrre]

looks like the posting of a recently banned member.

[SprintTech2]

looks like the posting of a recently banned member.


what makes you think that?

[Tigrrre]

because he cant form paragraphs, just like demented, a recent member of the banned club.

[501]

OP dont worry, Sprint has not and will not cancel any sero accounts. Sero is the goose that laid the golden egg for Sprint.

[Tigrrre]

hello demented... :wavey:

post reported

[iconpro]

i'm scared!!!!!! these online threats scare me...i better run for cover!

[mcurtiss1970]

some people lead sad existences

[Tigrrre]

:good:

[iconpro]

yeah...i'm unemployed...so what's your point? if you dont have anything better to say...then move along because your existence is that much better if you're sitting here reading this and making a lame comment like that.

[The Unabomber]

looks like the posting of a recently banned member.


Well I can assure you that I am not the person you speak of. I do apologize if there is a similar post like this as I have not come across it. Did you have anything worth while to post in regards to my questions/concerns? I assumed that you would since you made several posts in a previous thread I was reading that outlined things pretty well on the topic. Thanks.